8/3/2019 NASCO Case Study: Leading Benefits & Claims Administration Provider Improves Workforce Performance

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NASCO

Atlanta, Georgia USA

www.nasco.com

Success Profile

www.sumtotalsystems.com

BUSINESS CHALLENGES

 ■ Prior to implementing SumTotal, NASCO had an inefficient, paper-

based performance review system

 ■ Moving to a web-based process necessitated a culture change within the

company. Effective communication and training were therefore required

to promote a opton an mantan t e cre ty o t e organzaton

 ■ ac ng t m ng constra nts, requ re a est- n-c ass so ut on

t at was qu c to con gure an ep oy

SOLUTION

 ■ With the support of the CEO, NASCO deployed SumTotal’s

integrated talent management platform to streamline its performance

management processes an ntro uce e c enc es to etter manage

ts wor orce

 ■ e company c ose um ota or ts easy-to-use tec no ogy an

personalized approach to service and support

 ■ um ota s tec no ogy e ps gu e emp oyees an managers

through each step of the review process and formalizes expectations

and achievement to provide data to facilitate quality manager and

employee discussions

 ■ Dialogues are supported throughout the performance period to ensure

that individual and organizational performance remains aligned with

corporate n t at ves an per ormance stan ar s an expectat ons arec ear y e ne

Leading Benefits & Claims

Administration Provider Improves

Workforce Performance

“It’s so important that people know what’s

xpected of them, how they did, and that

hey receive feedback to help improve their

performance. Our executives believe in tak-

ing the time to develop each NASCO em-

ployee by creating attainable goals specific

o each individual.”

— Denise Peek 

anager of Human Performance

evelopment 

Fast Facts

Industry:

Healthcare Benefits &

Claims Administration

Country: United States

Users: 200+

SumTotal Products:

SumTotal Performance

8/3/2019 NASCO Case Study: Leading Benefits & Claims Administration Provider Improves Workforce Performance

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APAC

SumTotal Systems India Pvt. Ltd.

7th Floor Maximus Towers

Building 2B, Mind Space

Raheja IT Park, Cyberabad

Hyderabad, AP- 500081, India

Phone: +91 (0) 40 6695 0000

Fax: +91 (0) 40 2311 2727

EMEA

SumTotal Systems, UK

59-60 Thames Street

Windsor, Berkshire

United Kingdom, SL4 1TX

Phone: +44 (0) 1753 211 900

Fax: +44 (0) 1753 211 901

Corporate Headquarters

SumTotal Systems, Inc.

2850 NW 43rd Street

Suite #200

Gainesville, FL 32606 USA

Phone: +1 352 264 2800

Fax: +1 352 264 2801

www.sumtotalsystems.com

© 2012 SumTotal Systems, Inc. All rights reserved. SumTotal, and the

SumTotal logo, are registered trademarks or trademarks of SumTotal

Systems, Inc. and/or its affiliates in the United States and/or other

countries. Other names may be trademarks of their respective owners.

012_0113LS

About SumTotalSumTotal Systems, Inc. is the global leader 

strategic Human Capital Management

(HCM) solutions that provide organizations

with a new level of visibility to help make

more informed business decisions and

accelerate growth. Recognized by industry

analysts as the most complete solution,

SumTotal provides full employee lifecycle

management, including a core system of 

record, from a single provider for improved

business intelligence. The company offers

customers of all sizes and industries the

most flexibility and choice with multiple

purchase, configuration, and deployment

options. We have increased the performance

of the world’s largest organizations

including Sony Electronics (NYSE: SNE),

AstraZeneca (NYSE: AZN [ADR]; London:

AZN), Amway (KUL:AMWAY), Seagate

(NYSE: STX), Dell (NASDAQ:DELL), and

Google (NASDAQ:GOOG). For more

information, or to request a demo, please

call +1 (866) 768-6825 (US / Canada),

+1 (352) 264-2800 (international) or visit

www.sumtotalsystems.com

RESULTS ■ NASCO brought all of its talent management functions together in a

s nge, ntegrate sout on, ena ng managers to eas y n emp oyee

per ormance to company resu ts

 ■ e company as ac eve a mprovement n ts per ormance man-

agement process with SumTotal

 ■ now as a cons stent process or eva uat ng, manag ng, an

rewarding employee performance across the entire company, and has

achieved nearly 100% participation in the new process

ABOUT NASCO

Owned by and exclusively serving BlueCross and BlueShield companies nationwide,

NASCO provides a pay-the-physician solution, ensuring that healthcare claims arepaid quickly and accurately. Since 1987, NASCO has been administering member-

s p ene ts an processng eat care c a m payments exc us ve y or ans.

an ng upwar s o m on c a ms annua y or compan es e , roger, an

Pfizer, NASCO is at the heart of the healthcare experience.