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National Aeronautics and Space Administration. Dave White, Vice President of SIS, Computer Sciences Corporation. NASA Shared Services Center: Unparalleled Service Through a Public-Private Partnership. www.nasa.gov. NSSC S&Ps. Benefits of the NASA Shared Services Center. - PowerPoint PPT Presentation
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04/21/23 06:22 AM Corporate 1
NASA Shared Services Center: Unparalleled Service Through a Public-Private PartnershipDave White, Vice President of SIS, Computer Sciences Corporation
National Aeronautics and Space Administration
www.nasa.gov
04/21/23 06:22 AM Corporate 2
Consolidates business and technical functions from 10 centers into one for improved government performance and the vision of One NASA
Benefits of the NASA Shared Services Center
Standardized processes provide high-quality, efficient, consistent service to ALL customers
Processes
Customer Service
HandbookNSSC S&Ps
NASA Shared Services Center
JPL
ARC
KSC
WFF
SSC
GRC
GSFCMSFC
LaRC JSC
NASA Shared Services Center
JPLJPL
ARCARC
KSCKSC
WFFWFF
SSCSSC
GRCGRC
GSFCGSFCMSFCMSFC
LaRCLaRC JSCJSC
04/21/23 06:22 AM Corporate 3
Challenges
• Delays– Protest lasted 4 months
– Hurricane Katrina• Delayed start from September 1, 2005
to March 1, 2006
• Affected housing, hiring, local infrastructure, employees
• Gain Center acceptance on two major fronts– The Shared Services Center concept
– A standard methodology for performing each function
• Demonstrate/prove to Centers that functions are performed better, faster and cheaper
PHOTOS COMING FROM CHARLIE NOLL
04/21/23 06:22 AM Corporate 4
Challenges
Working as a team to align
RFP and proposal
with reality
Developing and executing a
Performance Measurement Plan and re-engineering
processes to capture measurements
Build-out of interim facility
Intensive recruiting and training to
support a “go-live” with new functions
every 30 days
04/21/23 06:22 AM Corporate 5
NSSC Transition Schedule By ServiceFY 2006 FY 2007 FY2008
▲
▲▲
▲ ▲
▲▲
▲
▲
▲
▲
▲
▲
▲
▲
▲PCS/ Relocation Guaranteed Home Sales (Oct)
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▲
▲
▲
▲
▲
▲
▲
▲
▲
▲▲▲
▲
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Travel
Payroll
Accounts Payable
Support to Personnel Programs
Employee Development and Training
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Employee Benefits
HRIS
PAPRecruit
PCS/Relocation
SES
▲
▲▲
▲Accounts Receivable
▲PCS/ Relocation Assistance (Oct)
As of 10/03/06
▲
▲
▲
▲PCS/ Ext. TDY Relocation (Oct)
04/21/23 06:22 AM Corporate 6
NSSC Transition Schedule By Service
▲
▲
▲ ▲Grants/ Coop [Wave II-ARC, GRC, JSC, LaRC, KSC, MSFC (Oct)]
▲
▲
▲▲
▲▲
FY 2006 FY 2007 FY2008
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
▲SBIRs and STTRs [Wave I-ARC, DFRC, GSFC, SSC (Oct)]
Procurement Services
Training
Grants / Coop Agreements
IT
▲
As of 10/03/06
Agency Contracting
▲
▲
▲
▲▲
▲COTR Training Recompetition (Oct.1st)▲
SBIRs / STTRs
▲
▲
▲
▲
▲
04/21/23 06:22 AM Corporate 7
Solutions
• Functions phased into the NSSC over a period of 3 years
• New employees hired 60 days before the start of their function and given intensive training
• Face-to-face meetings, formal and informal communication with each stakeholder group for the transitioning activity; extended TDY used for hands-on training of staff before transition
• Integrated Project Plan defining milestones, tasks, resources and dependencies for all transitioning activities
• Formal Operational Readiness Review for each activity with stakeholders, demonstrating that the NSSC is prepared to deliver timely and accurately
• Service-Level Agreements with each Center that specify the criteria for success for each activity
• Monthly performance reporting and analysis to HQ and Centers
• Quarterly Board of Directors’ Meeting to review progress, issues and new initiatives
04/21/23 06:22 AM Corporate 8
Solutions (continued)
• Business Intelligence Data Warehouse (BIDW) To Provide “Almost” Real-Time Information on the Performance of our Service Delivery
• Successful Continuity of Operations Plan (COOP) and IT Disaster Recovery Test Executed in Preparation for Hurricane Season
04/21/23 06:22 AM Corporate 9
Service-level indicators for transitioned activities
Met or Exceeded:95%
Not Met: 5%
Worked with NASAto outfit Building 5100to accommodate 100 civil servants and 220 contractors
Transitioned 31 activities in 8 months
Provided excellent service
Results
• 9 Procurement• 6 Financial Mgmt. • 16 Human Resources
FY2008FY 2007FY 2006 FY2008FY 2007FY 2006
Q2 Q3 Q4Q2 Q3 Q4 Q1Q2 Q3 Q4 Q1Q1 Q2 Q3 Q4Q2 Q3 Q4 Q1Q2 Q3 Q4 Q1Q1
?
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?
?
? PCS/ Relocation Guaranteed Home Sales (Oct)
?
?
?
?
?
?
?
?
?
?
?
???
?
?
Travel
Payroll
Accounts Payable
Support to Personnel Programs
Employee Development and Training
Employee Benefits
HRIS
PAPRecruit
PCS/Relocation
SES
?
??
?
Accounts Receivable
? PCS/ Relocation Assistance (Oct)
?
?
?
? PCS/ Ext. TDY Relocation (Oct)
?
??
? ?
??
?
?
?
?
?
?
?
?
? PCS/ Relocation Guaranteed Home Sales (Oct)
?
?
?
?
?
?
?
?
?
?
?
???
?
?
Travel
Payroll
Accounts Payable
Support to Personnel ProgramsSupport to Personnel Programs
Employee Development and TrainingEmployee Development and Training
Employee Benefits
HRISHRIS
PAPPAPRecruitRecruit
PCS/Relocation
PCS/Relocation
SESSES
?
??
?
Accounts Receivable
? PCS/ Relocation Assistance (Oct)
?
?
?
? PCS/ Ext. TDY Relocation (Oct)
04/21/23 06:22 AM Corporate 10
Outstanding FY06 Year-End Close
• Preparation and Planning
– Communication with the Centers and Travelers to establish key dates
– Staffed for anticipated high workload volume before EOY close
– Daily tracking of vouchers processed and received
– Planned for anticipated high workload volume after SAP returns to operation
• Financial Management
– 8,290 travel vouchers processed (41% increase)
– 1,735 vouchers processed after 9/20 deadline
04/21/23 06:22 AM Corporate 11
Outstanding FY06 Year-End Close (continued)
• Grants– 372 awards processed in September (more than previous 4
months combined)
– 100% of Grants and Cooperative Agreements with Expiring Funds processed
Expiring Funds
05
10152025
3035
8/31/06 9/5/06 9/10/06 9/15/06 9/20/06 9/25/06
Date
Nu
mb
er
of
PR
s
PRs Received Aw arded
04/21/23 06:22 AM Corporate 12
Opportunities
• Standardization
• Increased buying power — reduced costs through the consolidation of agency contracts (Oracle, Primavera, training classes, etc.)
• Consolidation of like functions to improve efficiency and reduce costs
04/21/23 06:22 AM Corporate 13
Innovation/Improvements
• Document Imaging — Procured, scalable solution capable of processing 2.4M electronic transmissions per year and eliminating $20,000/month in labor and equipment costs
• A call center to handle questions relating to our four functional areas
• Work-flow tracking using Remedy
• Training Grants with MS and LA
– MS: Reimbursement for employee training (maximum of 1,040 hours for each SP employee earning < $18.25/hour) resulted in $250,000 reimbursement for FY06
– LA: Training Grant covers all training cost for LA residents up to $1,000,000
• Employee Satisfaction Survey to prevent high attrition
04/21/23 06:22 AM Corporate 14
Innovation/Improvements (continued)
• Continual improvement and process re-engineering in each function; three major re-engineering efforts completed
– Grants and Cooperative Agreements• Eliminated 36% of handoffs and 22% of processing steps
• Reduced processing time 31%
– Domestic Travel• Automated manual functions
– Automated notices to travelers of audits and automated notice of required follow-up
– SES Appointments• Automated manual system
– Tracks 30-day NSSC requirement
– Tracks 90-day OMB requirement for NASA Headquarters
• 100% approval rate at OMB
04/21/23 06:22 AM Corporate 15
Business Benefits
2.8 years
2.3 years
Costs
Production time
Consolidation of administrative functions does improve efficiency and reduce costs
Public/private partnerships work
All processes can be improved
04/21/23 06:22 AM Corporate 16
QuestionsQuestions
04/21/23 06:22 AM Corporate 16