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Index
Relevant Figures
4
Relevant Figures
5
Annual Report 2010
6
Message from the Chairman of the Board of Directors
7
Annual Report 2010
Roberto González Barrera
8
Message from the CEOof Grupo Financiero Banorte
9
Annual Report 2010
10
Message from the CEOof Grupo Financiero Banorte
11
Annual Report 2010
Alejandro Valenzuela
Business and Results
1414
Banking
Banking Results
1515
Annual Report 2010
Funding
1616
Banking
Credit Portfolio
1717
Annual Report 2010
Market share
1818
Asset Recovery
Banking
1919
Annual Report 2010
Banorte USA
2020
Long Term Savings
Afore Banorte Generali (Pension Funds)
2121
Annual Report 2010
Seguros Banorte Generali (Insurance) Pensiones Banorte Generali (Annuities)
22
Banorte Broker Dealer
Brokerage
23
Annual Report 2010
Arrendadora y Factor Banorte(Leasing and Factoring)
Other Finance Companies
Almacenadora Banorte (Warehousing)
24
Great Place to Work
Centennial Mexican Company
Mexico’s Best Financial Group
Awards and Recognitions
25
Annual Report 2010
SME Support Leader Banorte Móvil“El Banco en tu celular” proves its leadership
Strategy Implementation
28
Dialogue with Interest Groups
29
Annual Report 2010
3030
Infrastructure
33
Annual Report 2010Organization’s Profile
34
Branches
Delivery Channels
35
Annual Report 2010
Automated Teller Machines (ATMs)
Call Center Banortel
3636
POS Terminals / Acquiring Business
Online Banking
Delivery Channels
3737
Annual Report 2010
Channel Innovation
3838
Households
Products and Services
39
Annual Report 2010
39
4040
Business
Products and Services
4141
Annual Report 2010
Government
Correspondent Banking
4242
Image
4343
Annual Report 2010
4444
Image
4545
Annual Report 2010
Social Responsibility
4848
Internal Control Objectives and Guidelines
Code of Conduct
General Human Resources Policy
Value Chain
4949
Annual Report 2010
Material Resources Policy
Círculo PyME Banorte
5050
Energy
Environmental Protection
5151
Annual Report 2010
Emissions
5252
Videoconference Systems
Environmental Protection
5353
Annual Report 2010
5454
Water
Recommendations
Environmental Protection
5555
Annual Report 2010
Voluntary Service
PET Collection
5656
Community Support
5757
Annual Report 2010
Actions in 2010
5858
Health
Education
Service to Elder People
Community Support
5959
Annual Report 2010
Institutional Strengthening
Volunteer Work
Culture
6060
Ethics and Quality of Life in the Company
Employment
6161
Annual Report 2010
Healthy Participation Practices
6262
Compensations and Benefits
Retirement Plans
Ethics and Quality of Life in the Company
6363
Annual Report 2010
Turnover
6464
Ethics
Promoter Certification
Ethics and Quality of Life in the Company
6565
Annual Report 2010
Health and Safety Training
Age and Gender Indicators
Corporate Governance
6868
Corporate Governance
GROUP OFFICERS
6969
Annual Report 2010
MEMBERS OF THE BOARD
70
Audit and Corporate Practices’Committee Report
71
Annual Report 2010
72
Audit and Corporate Practices’Committee Report
73
Annual Report 2010
Independent Auditors’Report
74
GRI Index
75
Annual Report 2010
7676
Verification
7777
Annual Report 2010Organizations supported on 2010
78
Aplications Level Table
79
Annual Report 2010Glossary of Terms
8080
Closing Message
