NARFE HQNARFE HQWorking for You!

As you know, NARFE provides a wide range of services to its members, ensuring that the benefits of federal workers, retirees and their survivors are protected.

But NARFE HQ also provides support and advice to volunteer leaders in NARFE chapters and federations.

National OfficersNational OfficersAll of the work at NARFE HQ is overseen by the National Officers. From left: Richard Thissen,treasurer; Joseph Beaudoin, president; Paul Carew, vice president; and Elaine Hughes, secretary

National Executive Board National Executive Board (NEB)(NEB)

National Officers and Regional Vice Presidents

Support Staff for the National Support Staff for the National Officers and the NEBOfficers and the NEBSeated (from left); Marian Uffen and Toni Vallario. Standing (from left): Towanda Franklin and Cynthia Weldon.

Some 60 employees at NARFE HQin Alexandria, VA, support NARFE members and theNational Officers.

Legislative DepartmentLegislative DepartmentNARFE’s Legislative Department is a highly

regarded and effective voice for federal employees and retirees on Capitol Hill.

NARFE’s lobbyists convey our legislative program to Congress, help shape legislation, and keep members informed on the status of bills and the political climate.

Seated (from left): ChrisFarrell; Julie Tagen, director; and Alan Lopatin, legislative counsel. Standing (fromleft): John Hatton, Sarah Holstine and Jessica Klement

Legislative Department, cont.Legislative Department, cont.The Legislative Department also:

~ Coordinates grass-roots efforts and the “Protect America’s Heartbeat” campaign; ~ Reviews candidates’ requests for NARFE-PAC support; and~ Prepares testimony, news releases and articles.

Federal Benefits Federal Benefits Service DepartmentService DepartmentA team of experts with more than 80

combined years of experience in the federal benefits field assists thousands of federal workers, retirees and their survivors each year.

In some cases, NARFE members have received thousands of dollars in benefits due to NARFE’s intervention.

From left: Al

Reeves; Dave Snell,

director; and

Debra Creeger

Federal Benefits, cont.Federal Benefits, cont.In addition to working with the Office of Personnel Management and the Social Security Administration, the Department also has built relationships with insurance carriers, various state Departments on Aging, and Medicare and Medicaid counseling services.

Information ServicesInformation Services

Two departments fall under Information

Services: the Information TechnologyDepartment and the CommunicationsDepartment.

Information Technology Information Technology DepartmentDepartmentIn coordination with all other

departments, the IT Department provides web services to members, the general public and the media.

The department also provides web-hosting support, and GEMS and help-desk support to chapters and federations.

From left: Dan

Hidayat; Theresa

Sorto; Drusti

Naik; and Fred

Hamidzada,

director

IT Department, cont.IT Department, cont.

The Department also performs the majority of repairs, upgrades and maintenance in-house, including service to HQ and the field, and at national conventions.

Communications DepartmentCommunications DepartmentOne of the major responsibilities of

this department is publishing NARFE magazine each month.

In recent years, the department has redesigned the website, and is responsible for monitoring and updating web content.

From left: Maggie

Carter, director; Beth

Bedard; Donna

St. John; and Toni

Vallario

Communications, cont.Communications, cont.The department produces brochures,

newsletters, ads and other products, including the revised F-100 and the 90th anniversary book.

New initiatives include the electronic news digest, NARFE NewsWatch; the NARFE blog; and Facebook.

Membership, Recruitment and Membership, Recruitment and RetentionRetentionThe director plans and directs all phases of

NARFE’s recruitment and retention activities, identifies causes of membership-related problems, and directs and/or recommends actions toward solutions.

The department conducts recruitment campaigns, and develops materials to support chapters and federations in their recruitment efforts, including producing the Recruitment and Retention Journal.

From left: Eunice Dharma; Bridget Boel, director; Jackie Bryant; and Christina Robinson

Membership, Recruitment & Membership, Recruitment & Retention, cont.Retention, cont.Staff members promote NARFE at

conferences, health fairs and other events to recruit NARFE members.

Recent initiatives include the “e-Connect series,” the Lapsed Member Telemarketing Campaign, special magazine “wraps” and partnering with other organizations to increase membership.

Budget and FinanceBudget and FinanceThe Budget and Finance Department

is responsible for putting together the Association’s budget and performs a wide range of accounting duties, including paying vendor invoices and monitoring departments to ensure that spending is in line with the budget.

Seated (from left): Gloria Washington and LaJuadon “Tricie” Jackson. Standing (from left): Patricia Blackwell; Veronica Clemons; and Tayo Coker-Polson, director.

Budget & Finance, cont.Budget & Finance, cont.The Department also:

~ Reconciles dues payments;~ Distributes 10 percent of members’ dues to federations and mails checks to chapters for dues collected on behalf of chapters.

~ Works with auditors who examine NARFE’s financial records.

Member RecordsMember RecordsThe Member Records Section processes

new memberships, makes chapter and address changes, and performs other record-keeping functions.

Member Records also staffs NARFE’s toll-free, customer service line.

From left: Sandra Lawing,Maria Ledbetter, Ebony Ledbetter, Lynette Green, Natcole Reid-McCorkle, Myra Moore, Geoffrey Hoag andTeri Badie. Not pictured: D’Juna Washington and Denise Curry

Membership Systems Membership Systems ManagementManagementThe director reviews and ensures the

distribution of the Monthly Chapter Activity Report and the Semi-Annual Roster; and

Serves as liaison with NARFE’sMembership Database Provider.

Ken Doyle, director

Chapter & Federation ServicesChapter & Federation ServicesThis office has daily contact with NARFE

leaders in the field, answering questions on chapter and federation functions.

Duties include processing chapter ZIP code assignments and the opening and closing of chapters, and issuing chapter charters and anniversary certificates.

Sandra Lawing and

Phyllis Higgins

(seated)

Affinity Programs &Affinity Programs &Meeting PlanningMeeting PlanningThe director plans National

Conventions, working with the Site Selection Committee to identify candidate cities and hotels. She acquires hotel space and ancillary services, and sells exhibit space.

She also oversees NARFE’s Affinity Partnerships.

Juliet Harding,director

HQ ServicesHQ ServicesKey services provided by HQ that keepthe Association going and support thefield include:

~ Purchasing~ Building Maintenance~ Reception~ Mailroom and Supplies; and~ Print Shop

Mailroom & SuppliesMailroom & Supplies

From left: William Smith, Derrick Hayden and Ramon Herbert

Print ShopPrint Shop

From left: KennethSaunders, Gwen Strike and Jerome Conley

Support ServicesSupport ServicesFrom left: Tim Pembroke, director; Kernovia Holomah;Sharon Campbell;Linda Sterling; and Ernest Reid

Human ResourcesHuman ResourcesNARFE’s human resources director

recruits and hires staff, and coordinates health insurance benefits, NARFE’s 401(k) plan and other employee benefits.

She also provides support for the National Convention, including running the onsite NARFE office and working with the convention committees.

Linda Parsons,director

Public Relations DepartmentPublic Relations DepartmentA one-man operation, this department is

responsible for placing ads, writing and distributing news releases, and working with the field to coordinate NARFE advertising.

He also oversees the NARFE Photo Contest Calendar and Note Card Programs, and prepares articles and speeches.

Chuck Timanus,director