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Nancy D. Watkins4029 Golfview DriveVilla Rica, Georgia 30180(770) [email protected]
SummaryAn accomplished Administrative Support professional with excellent analytical and organizational skills. Known for the ability to plan; set goals while monitoring the progress of a project to completion. Skilled in:
Calendar/schedule management Excellent phone skills Strong computer knowledge Project management Outstanding customer service Solid written & Verbal communication
ability Effective listening skills Content management Payroll/accounts Payable
Professional Experience
University of West Georgia Atlanta, GA 2009-Departmental Assistant for Office of Institutional Diversity
Maintain budgets for 4 office and 2student organizations Provide administrative support for 4 staff members and students Help with planning and coordinating programs/events Maintain and update department website
TRAVELPORT/WORLDSPAN, Atlanta, GA 1990-2009Team lead for Global Training Development
Senior Multimedia Developer Designed, developed and maintained classroom and virtual class curriculum Created, authored and maintained content for internal websites Mentored and trained multimedia developers Managed and provided team leadership and liaison duties on projects Improved documentation processes, standards and methodology Established procedures to manage project assignments Developed training plan for new employees Served on taskforce to streamline intradepartmental procedures Ensured quality assurance of all documentation prior to release
Scheduler Onsite TrainingCoordinated scheduling for a team of 15 for all company product presentations
Maintained and monitored schedules Create and run monthly report Updated and maintained onsite database Processed onsite and product presentations requests Attended meeting with internal and external customers Resolved scheduling conflicts
Nancy D. Watkins4029 Golfview DriveVilla Rica, Georgia 30180(770) [email protected]
Help Desk CounselorFront line customer service to company subscribers
Provided computer help desk support via telephone communications with end-users Performed diagnostic and troubleshooting of Global Reservation Systems and printers Identified and resolved technical issues and concerns
Administrative AssistantAdministrative support to one manager, five supervisors and 75 plus Help Desk Counselors
Maintained Payroll and personnel records Ordered and distributed department supplies Maintained supervisor’s calendars and schedules
Computer SkillsMS Word Captivate RoboHelpMS Excel Internet Explorer DreamweaverMS Powerpoint PeopleSoft RedDotMS Outlook
Education/Training:Introduction to Project Management (AMA) Better Business WritingSuccessful Meeting and Problem SolvingEffective Writing WorkshopThe Grammar and Usage Seminar
CertificationsProfessional Writing Certification (March, 2016)
AffiliationsAseracare Hospice Volunteer (2005-2009)Junior Achievement Mentor (2003)Delta Sigma Theta Sorority, Inc.Carroll County HBCU Alumni Association
