NANCY M. DIXON

614 S.W. 77th Avenue 954-857-8229 N. Lauderdale, FL 33068

DIXON0813@BELLSOUTH.NET

Motivated – Team-focused – Organized – Problem-solve – Multi-task

OBJECTIVE

To obtain a position that will allow me to capitalize on my strong organizational, customer

service, interpersonal and oral communication skills and managerial background for the benefit of

both my employer and myself.

SUMMARY

Results-oriented, quality focused, hands-on leadership professional with over 15+ years in the

healthcare and business industries and a proven track record of top performance in a variety of

challenging assignments. Ability to easily adapt to new and different environments.

PROFESSIONAL EXPERIENCE

MCASF, Boca Raton, FL (05/03-current)

Private MSO – 10 full risk Humana Based Medical Practices in the Palm Beach and Broward

REGIONAL MANAGER OF OPERATIONS

Responsible for assuring that all physician offices operate in accordance with a pre-

determined plan and achieve targeted operating and financial objectives while maintaining

patient satisfaction and the highest standards of quality and ethics; knowledge of the

principles and practices of employee development sufficient to organize productivity;

handling staff recruitment, and performance evaluations of assigned employees; delegate

authority and responsibility to Office Managers, maintain positive relations and serve as a

liaison with physicians and other staff members; resolve operational problems and keep lines

of communication open with staff to ensure high productivity and morale; knowledge of

computers; ability to exercise a high degree of initiative, judgment, discretion, and decision -

making to achieve organizational objectives; skill in analyzing situations accurately and

taking effective actions. Training staff in all areas including Humana referral processing..

DR. SUSAN RODELL, Boca Raton, FL (04/02-5/03)

Private Medical Practice

OFFICE MANAGER

Supervised 6 Medical Assistants; training and development; hiring and firing; involved in

multiple areas of the medical practice; 24/7 “on call”; ordering of medical/office supplies;

handling provider scheduling in conjunction with BRCH ER and hospital rounds scheduling;

implemented a hospital admission follow-up system upon discharge; and assisted with

marketing to obtain new patients.

BOCA RATON COMMUNITY HOSPITAL, Boca Raton, FL (02/99-4/02)

PATIENT ADVOCATE (Patient Relations Department)

Acted as the liaison between patients and administration; explaining patient rights; helping

patients, family, and friends verbalize needs, concerns, suggestions, complaints, and praises;

determining appropriate resolution; directing patient, family, or friends to proper authority

and assisted grieving family members.

Prior to February 1999, I had worked in many different capacities in the healthcare/business

industry.

EDUCATION

Medical Assistant

Phlebotomy Certification

Medical Office Management