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WAYNE JOHNCOCKSalaca / Director
Confluence – where new tech meets old paradigms
SALACA
Wipro SaFeWater
Water services
9.2 million clean water customers
2,526m litres of drinking water supplied per day
87 WTWs, 30 raw water reservoirs, 288 pumping stations and 235
underground service reservoirs
31,186 km of water mains
Sewerage services
14.5 million wastewater customers
350 STWs treating an average of more than 4bn litres per day
65,585km of sewer, 2,800 pumping stations and 1.2 million manholes
Two sludge-powered generators and 21 chp plants generating 176
GWh of renewable electricity
Thames Water facts and figuresSALACA
Our PastChanges in the 20th Century
Quality of the River Thames has improved greatly over the past two centuries
“Cleanest Metropolitan River in the World”
Providing more capacity
Enhanced effluent quality
Main drivers have been:
Public health and safety including recreational use of the river
European Directives (e.g. Water Framework Directive and Urban Waste Water
Treatment Directive)
Implemented through mixture of environmental legislation and regulatory bodies
(e.g. Environment Agency and the Tideway Operating Agreement)
SALACA
2017
9 million
1860
2 million1910
4 million
The current challengeSALACA
On average, our customers each use almost a third more water than
they did 30 years ago.
London average 164 litres per person day compared to the national
average 147 litres per person per day.
Currently only one in three homes in our region have a water meter.
We plan to fit over 500,000 meters in London between 2014 and 2020.
Why metering?SALACA
Key business Processes for House Hold(HH)
Multi Channel Customer Self serve
Extensive functionality on usage, bills, payments including
online moves
Responsive solution accessible through various devices
Processes extended to Non HH
Configured functions for Account management
Process available for bulk moves, metering, billing & Market
messages
Best Industry Practice
Designed to cater all de-regulation scenarios
Provides clear visibility to agents across market messages,
field orders, interactions and services
Customer Moves using guided process
SaFe
Water
RDS
E.g. Billing for metered and unmetered sites, Single customer View,
meter reads.
Moves, Service Orders, Market communication.
State of the Art Agent Experience
All relevant information on simple, user friendly and
personalised FIORI screens
1
2
3
4
5
Wipro SaFe Water Accelerator
The architecture is SAP C4C (Utility)
connected to SAP ISU at backend with
SAP PI interface
26 Key Customer Service Processes
Supported
Future Proof– Proven SAP based
solution for large utilities across UK,
Australia & Europe.
Provides excellent digital experience
for agents and customers
Suitable for any future de-regulation
demands
Common Infrastructure and platform to
provide economic benefits across
NHH & HH businesses
Single 360 view of customer
history/Consumption usage
Wipro’s SaFe Water RDS for Water Utilities
SOFTWARE
Standard, scalable SAP business applications
CONTENT
SAP best practices, blueprints, templates, tools
and Step-by-Step implementation guides
accelerate solution adoption
ENABLEMENT
Rich deployment & configuration guides and
knowledge transfer for each business process
flow and functional component
SERVICES
Fixed scope and price provides predictable
outcomes and lowers risk
SAP Rapid Deployment SolutionSALACA
Pre-configured solution for end to end water and sewage water industry back office and front office
Front office management
Single 360 view of customer
history/Consumption usage *1
Contract processing/Business agreements *1
Flexible tariff management
Cross sell for partner products
Performance monitoring of water usage against
Industry bench mark
Field OperationsTransport
DistributionRetail & Services
Customers
Channels
Suppliers and
Partners
Plant Maintenance
Field Operations
Repairs
Supply Operations
Device Management
Installation service
Meter Reading Services
Consumption data
collection
Sales/services *1
Residential
Commercial
Customer Service *1
Contracts Account
Mgmt
Complaints
Billing of services *1
Metered/Unmetered/
Assessed
Customer Interface
UI5 enabled devices
like laptop, iPad, etc.
Enterprise Management & Support Financials and FICA Analytics
Meter to cash management
Device Management *1
Move in/Move Out *1
Billing and Invoicing *1
FI-Contract Accounting *1
Dunning *1
Collections and Cash management
Credit Management
Solution Scope
*1 Wipro Enhanced Solution scenarios*1 Wipro Enhanced Solution scenarios
Business Benefits :
Improved Customer Satisfaction index
Decrease in Percentage of Customer Complaints
Decrease in Number of Call backs as % of total Inquiries
Improving Average call handling times
Increased revenues
Reduced cost of assets
Enhanced multi-channel user experience
What is in Wipro’s SaFe Water Solution?SALACA
23 Key Customer Service Processes Supported
Meter Reads Manage Billing
Collect Revenue Manage Debt Manage Customer
Relationship
Read Meter
Load Meter Reads
Validate Meter Reads
Maintain Meter Read Schedule
Apply Miscellaneous Charges
Manage Bill
Update Billing Information
Manage Meter Charges
Manage Billing Inquiries
Manage Payments
Manage Auto-Payments
Manage Notice of Outstanding
Debt
Perform Collection Activities
Manage Collection Process
Manage Pay Plan
Manage Customer Contacts
Maintain Customer Profile
Process Miscellaneous
Customer Requests
Manage Service
Start Premise Based Service
Stop Premise Based Service
Manage Metered Site
Manage Un-Metered Site
Manage Meters
SaFe Water RDS Key Process CoverageSALACA
15 Key Processes for NHH Retail Customers
Meter Reads Manage Billing
Collect Revenue Manage Debt Manage Customer
Relationship
Unmetered Charging
Information
Quotation Management
Manage Unmetered Charges
Manager TE Charges
Planned Activities
Unplanned Activities
Non-payment
Customer Request
Breach of Regulations
Account Management
Forecasting and Market
Strategy
Manage Service
Manage MO Interactions
Manage Wholesale
Interactions
TE Consents
TE Collection and Validation
Additional Processes for NHH Retail CustomersSALACA
by selecting SAP C4C we have a modern, usable, flexible utilities specific CRM solution that is pre-
integrated with a solid foundation into SAP IS-U and all supported by a single software vendor.
Look & Feel
Utility Specific
Functionality
Integration with ISU
Why SAP C4C?SALACA
SearchFunctionality
Bill Correction Capability
Meter Reading Entry and Amendment
Payment Scheme Functionality
Instalment Plan
Service Ticket Functionality
Blocks & Locks
Customer Overview Screens
Customer Move-In/Out Functionality
Disconnection/Reconnection Functionality
Tariff Change Functionality
Payments & Financials
Quotations & Pricing
‘Our move to the Cloud is a
journey where we can control
the pace and adoption’
Working to develop 13 ‘Topics’ SALACA
THANK YOU
SALACA
MAHESH BHUVANESWARANConsulting Partner - Natural Resources
Smart Mining SolutionsConfluence – New technologies meeting old paradigms
© 2017 Wipro wipro.com confidential 16
Industry examples of changing business models
© 2017 Wipro wipro.com confidential 17
What changes in a digital mine…
Holistic vertically and
horizontally integrated
dynamic planning
Planning &
Scheduling
Proactive and Predictive
Approach
Safety & Security
Fully Automated Operations
& Predictive Maintenance
Operations &
Maintenance
Digital and Fully Automated
Technology
Siloed Planning and
Scheduling, lack of an
integrated view
Reactive approach Workforce intensive
Operations
On Premise and manually
intensive
Today’s Mine
Digital Mine
© 2017 Wipro wipro.com confidential 18
Digital Canvas…
High Complexity
Medium Complexity
Low Complexity
HSEC Operational Effectiveness
Starting
Leading
Trendsetting
Digital
Journey
Outcomes Cost Take Out
Drone enabled Mining
Operations
Automated Conveyor
MonitoringDigital Material Tracking
Democratizing Apps -
Ideation Portal for Apps
Real Time Tire
Monitoring
Automated &
Predictive Warnings for
Blast /Dust events
Mobility Enabled Mining
WME Visualization
DashboardWorker Safety through
WearablesCyber Threat
Management
Real Time Geo
Technical Monitoring
Cloud as-a-ServiceDigital Short Interval
Control
Real-Time Orebody
Monitoring
Automated Permits &
Clearances and MTS
Augmented Explora-
tion Target Generation
Autonomous
Exploration
Accident Hotspots MapAutonomous
Equipment
Predictive Asset
MaintenanceRoad Condition
Monitoring
Optimized Ore Shipment
PlanningVideo Analytics for Safety &
SecurityRail Productivity Analytics Surge Events Prediction
Asset Intelligence Network
Digital Metal Accounting
Augmented Reality for
Worker CollaborationDrilling Analytics on
the edge
Drone enabled Mining
Operations
Fleet Fuel Optimization
AnalyticsMining Bots
Social Sentiment
Analytics
Automated Maintenance
Work Orders
Payload Optimization
Predictive Safety Analytics
Predictive and
Optimized Blast
Performance
Geology to Blast
Mining
Mill to Product
Logistics &
Supply chain
Common Apps
Foundation
© 2017 Wipro wipro.com confidential 19
What constitutes a digital mine…
Any ERP
Wipro’s SuiteDDP
HOLMES / RPA
APIs
Systems of RecordSystems of IntelligenceOperations Technology
Other Cloud Apps
Wipro Agile Mining (WAM) Solution
© 2017 Wipro wipro.com confidential 21
Wipro Agile Mining solution (WAM)
Wipro best practicesID Best Practice Name Area New / Extension
WI-501 Preventive Maintenance for Screening & Crushing Plants
(Usage based plans)
Enterprise Asset
Management
Extension to Best
Practice D57
WI-502 Tracking life of sub-assemblies: Tire life and History Enterprise Asset
Management
New
WI-503 Warranty Management for Fixed and Mobile Plant
Equipment
Enterprise Asset
Management
New
WI-504 Subcontracting of Mining Operations including equipment
deployment on Rent or Lease
Enterprise Asset
Management
New
WI-505 Tracking of Approved Mine Plan Quantity (Localization) Production
Planning
New
WI-506 Mine Costing with Production planning Controlling New
WI-507 Open Pit Mining (End to End including Drilling, Blasting,
Re-handling and Development)
Production
Planning
Extension to Best
Practices 396 & 398
WI-508 Reporting over all Mining Cost / Ton (Drilling/ Blasting/
Load / Haul / CR / SC)
Production
Planning
New
WI -509 Reconciliation of ROM (Run-of-Mine) against Surveyed
Quantity
Production
Planning
New
WI -510 Metal & CO Product Sales with Commodity Pricing Sales &
Distribution
Extension to Best
Practice D58
WI-511 Linear Asset Management (LAM) for Slurry Pipelines Enterprise Asset
Management
Extension to Best
Practice D61
WI-512 Sub-Assembly Repair management process Enterprise Asset
Management
New
WI-513 Mine Equipment Work Permit Management Enterprise Asset
Management
New
WI-514 Production Integration (PRI) Enterprise Asset
Management
New
WAM Solution
• Wipro solution is based on SAP Best Practices for
Mining leverages processes based on generic and
industry specific
• Wipro Mining allows to activate additional Mining
specific process content delivered within SAP ERP
along with Wipro’s enhancements
Wipro Mining Pre
Configured Solution
Mining Pre
Configured Solution
Cross Industry– Pre
Configured Solution
SAP SJ4
HANAReporting
User
Accessibility
External
Interfaces
14 Wipro Mining Best
Practices
17 SAP Mining Industry
Best Practices
40 Building
Blocks/Scope Items
Enterprise Cloud/On Premise
SAP
Certified
© 2017 Wipro wipro.com confidential 22
Wipro’s RDS methodology
Wipro has immense experience in delivering rapid deployment programs of similar nature with SAP and will
bring its proven methodology and experience in delivering WAM. Wipro will drive the implementation program
through its WAM RDS methodology, which is our enhancement to the ASAP methodology of SAP with our best
practices and learning.
Wipro Agile Mining RDS methodology
will be used for implementing the
solution. The methodology consists of
4 high level phases and they are as
below.
• Project Preparation
• Build
• Operationalise
• Run
© 2017 Wipro wipro.com confidential 23
What are key drivers…
What are key drivers e.g. extent of use of accelerators, pre-configured templates, etc
High degree of requirement traceability Reduction of risk due to rework through pre-built scenarios, configuration & documents
© 2017 Wipro wipro.com confidential 24
Our approach has helped mining clients to realize quick
ERP implementation timelines and mining business value
Examples of our work and the scale of benefit delivered
Business Transformation Partner WAM Implementation Partner SAP Implementation Partner
WAM Implementation WAM Implementation WAM Implementation*
• Business process design for 8 core processes and
standardization
• System design keeping in mind the future technology
(Mobility, HANA) and business direction (remote mine
management, optimization and efficiency of operations)
• WAM Best Practices Implementation across Finance,
Plant Maintenance, Materials Management, Production
Planning for 10+ underground mining sites in India
• Central Workshop serving Mining sites
• Complex India taxation rules and nature of Coal
contracts
• Design and implementation of all core modules in two
phases. 1st phase focuses financials, procurement,
asset management, inbound logistics and HCM.
Second phase focuses on production, sales and
outbound logistics and new dimension product.
• Implemented WAM Modules in a short time of 3.5
months with customizations, Complex pricing rules
across 4 saleable products using Batch Management,
Near real time Weighbridge Integration, User Training,
Production support post go-live
• Wipro Agile Mining Solution Template based on a
complete OPEX model comprising of FICO, MM, PM
modules.
• Unique and complex payroll based on business rules to
service mining organization based on production
statistics
• WAM Implementation Business Processes using MM,
PM ,FICO & BPC on HANA
• Mining Best Practices based implementation in a short
time frame of 4 months
• Assistance in de-merger from Anglo American and
scope includes data extraction, cleansing and uploads
© 2017 Wipro wipro.com confidential 25
Barminco
© 2017 Wipro wipro.com confidential 27
Barminco
© 2017 Wipro wipro.com confidential 29
Why WAM?
(vs. traditional approach)
WAM benefits:
• Reduced TCO, up to 45%
reduction on traditional approach
• (Close to) zero upfront capital
• Fixed monthly charge (similar to
the monthly support cost of
traditional approach, without the
depreciation of upfront capital)
• Greatly reduced project and
support risk
• Leading mining industry core
business processes
• Global tier 1 systems integrator
(Wipro) as our business partner
Already designed, built and tested for core mining processes:
• Reduces the internal and external team size, and enables the use of cost-
effective offshore resources
• Reduces temptation to customise the solution, thereby managing
implementation cost and support risk
• Also allows the project team to focus on training & change management to
lower deployment risk
Hosted in the cloud:
• Accelerates the delivery of the solution
• Reduces the need for costly in-house HW & SW skilled resources
• Also enables economies of scale to reduce hardware and application support
costs
Funded as a monthly charge over the life of solution
• Avoids the significant upfront capital generally required with a traditional
approach
• This provides certainty of monthly costs, and TCO
© 2017 Wipro wipro.com confidential 30
• One source of the truth for HR
master data, replacing multiple
legacy systems
• SAP Organisation Management
module that maintains our
organisation structure An
employee database that drives
payroll schemas, rosters, payroll
simulations, live & off-cycle
payrolls
• Sukari (Egypt) expatriates (salary
& wages) now paid through SAP
• Automation of the previous
manual (excel-based) ‘grizzle’
process
• Previous payroll issues
addressed, including incorrect
hourly rates, manual data entry
errors, spreadsheet formula
errors
• One source of the truth for HR
master data, replacing multiple
legacy systems
• SAP Organisation Management
module that maintains our
organisation structure An
employee database that drives
payroll schemas, rosters, payroll
simulations, live & off-cycle
payrolls
• Sukari (Egypt) expatriates (salary
& wages) now paid through SAP
• Automation of the previous
manual (excel-based) ‘grizzle’
process
• Previous payroll issues
addressed, including incorrect
hourly rates, manual data entry
errors, spreadsheet formula
errors
• One source of the truth for HR
master data, replacing multiple
legacy systems
• SAP Organisation Management
module that maintains our
organisation structure An
employee database that drives
payroll schemas, rosters, payroll
simulations, live & off-cycle
payrolls
• Sukari (Egypt) expatriates (salary
& wages) now paid through SAP
• Automation of the previous
manual (excel-based) ‘grizzle’
process
• Previous payroll issues
addressed, including incorrect
hourly rates, manual data entry
errors, spreadsheet formula
errors
Benefits for Barminco
HR/Payroll Finance Supply & Maintenance
© 2017 Wipro wipro.com confidential 31
Project Veritas – just the beginning
Three months after go-
live, Project Veritas was
declared a success
Already cashflow positive,
driven by immediate
HR/Payroll benefits
Significant Supply &
Maintenance upside is
“icing on the cake”
Smart Mining Solutions
© 2017 Wipro wipro.com confidential 33
Wipro SMART Mining Solution
A "Digital Platform“ of platforms with individual platforms based on-premise and on the cloud
Digital Platform of Platforms
Short Interval
Control
Mining & Lab
Operations Mgmt.
Asset
Visibility & Tracking
Analytics, Cognitive &
Mobility
Lab
Automation
Geo Tech
Monitoring
Mining &
Cognitive
RPA BotsFleet
Management
People
Tracking
Real Time
Vehicle
Health Alerts
Central
Command Center
Infrastructure
Wireless
Network
L2/2.5/3
Systems
Centralized
View
(KPI Porta &
Visualizations)
Mobile
Enablement
Predictive &
Prescriptive
Analytics
Rail
Utilization
Production
Reporting &
Analysis
CBM
Downtime
Management
Tire
Monitoring
Integrated
Planning &
Scheduling
Video
Analytics
Geo-Spatial
Monitoring
Material
Tracking
Stockpile
Mgmt
Supply Chain
& Logistics
Public CloudOn Premise Hybrid Cloud
(Specific enough, Measurable, Achievable, Realistic, and Time bound)
© 2017 Wipro wipro.com confidential 34
Implementing OT and integrating with SAP
for Vedanta Smelter & Refinery Plants
• Downtime management and real time Utilization, Availability Metrics
• Production recording and reporting
• Downtime and CBM posted into SAP Plant Maintenance
• Integration of Lab results data into the Quality module and weighbridge systems
into Production module
• Production data automatically sourced from DCS/SCADA into Historian
• Production actuals data will be posted into SAP
Carbon Plant
Red Area
White Area
Material Handling
© 2017 Wipro wipro.com confidential 35
Integrated Fleet
Performance
Monitoring for
Mining
© 2017 Wipro wipro.com confidential 36
© 2017 Wipro wipro.com confidential 37
Key aspects of Integrated
Fleet Monitoring Solution
Real time tracking of
mining assets in
extreme locations
Improved mining asset
availability by integrated
maintenance operations
with back-office ERP
system
Real time analysis of
machine data to
monitor asset health
Analyze driver behavior
for speed and route
compliance
© 2017 Wipro wipro.com confidential 38
Solution architecture
SAP Leonardo
CA
N O
BD
/ J1
93
9 d
ata
Edge IOT Platform on Cloud Business Systems
Cellular Gateway
Multi Protocol IOT Gateway
SAP Cloud Platform
Fleet Performance Monitor
Real Time Monitoring
Fleet StatisticsAnalyze
Operational KPIs
IOT Services
1
Tonnage
weighbridge
Mine
production
data
Mine Production
2
Database / HANA XS Services
User Interface
MQ
TT
MQTT/HTTP
HANA Cloud Connector
1 2
Data Sources
Wipro Agile Mining
© 2017 Wipro wipro.com confidential 39
Solution features
Fleet Tracking
Maintenance Planning
Fleet Usage
Intuitive Visualization
Fleet Health Monitoring
Technology
Maintenance Notification
Fleet Health Parameter History
Real time view of geo
location of mining fleet
working at
remote locations
Smart Triggers and
services for field visit
avoidance. Integration
with weather forecast to
schedule field
maintenance services.
Combined real time view
of mine level operations
KPIs and contribution of
each equipment for
selected KPIs
Unified visual operational
dashboard yielding great
User Experience
Remote Asset
Monitoring Real time
monitoring of fleet
health parameters
LoRa and SAP Cloud
Platform based solution
providing scalability to
capture data from various
‘things’ on the field
Integration with back
office ERP system to
initiate maintenance
process based on fleet
health parameters
Identify trend for
machine health
parameter based on past
data and notifications
created
Applied AIAI that specializes in doing tasks like human beings.
DEMYSTIFYING HOLMES
Natural General IntelligenceAI that thinks like human beings beats human
cognition across the board – scientific, creative and
social skills.
© 2017 Wipro wipro.com confidential 41
Mining BOTS – Intelligent Cognitive
bots in Mining Industry Processes
SolutionFeatures
Expected BusinessBenefits
Potential services Wipro
can offer
Technology stack envisioned for
this solution
Who will benefit?
• A robot once configured can be re-
used for multiple robots
• Automate repetitive tasks
• Enable zero touch E2E processing
• 24-Hr Productivity Window
• Accuracy – First time right
• Asset Bot – Talk to your machine
Use of Robots to work on an Application / process the same way that a human does
Organizations in Natural Resources
• Process Centric – Tasks which are
repetitive
• Maintenance
• Procurement Tasks
• Mining Operations
• HR Processes
• Increased process efficiency
• Enhanced productivity
• Accurate business reporting and recording
• Scalability
• Improved wrench time
• Bot Deployment
• Cognitive Algorithm development
• System Integration
• UX Design & Development
• Interaction Channel
• UX Design
• NLP
• Artificial Intelligence
• Analytics layer
• Cloud databasev
© 2017 Wipro wipro.com confidential 42
Potential scope of *Automation in operations,
Maintenance, SCM, Finance and HR
Sourcing &
Procurement
SCM
Operations &
Maintenance
Procure to pay
P2P
Record to Report
R2R
Human Resources
HRO
Order to Cash
O2C
Operations, Maintenance, Supply Chain Management(SCM)
Finance & Accounting Outsourcing (FAO)Human Resource
Outsourcing (HRO)
Good
Candidates
Not so Good
Candidates
• Material
Management
activities
• Inventory
Management
• PR to PO conversion
• Master Data
Management
• Procurement BOT
• New Suppliers
identification and
inventory
• Policy governance
• Review and
Approvals
• Non standard
purchases
• Invoice Processing
• Master Data
Management
• Vendor
Reconciliation
• Payments
Processing
• Indexing
• Exceptions
Handling
• Helpdesk
• Cost &
Inventory
• Customer Invoicing
• Accruals and
Reversals processing
• Cash Application
• Reporting
• Controls review
• Credit review
• Cash forecasting
• Journal entries
• Bank Accounting &
Reconciliations
• Consolidation and
Reporting
• Payroll Accounting
• Accounts finalization
• Tax filing
• Statutory reporting
• Segment analysis
• Profitability analysis
• Policy governance
• Review and Approvals
• Employee relations
• C&B Strategy & decision
making
• HR Admin EDM
• Recruitment Admin
• Training Admin
• Performance
management Admin
• Payroll execution
• Asset / Machine BOT
• Maintenance &
Inspection
• Operations – internal
requisitions
• Spares & Inventory
finder
*Illustrative list based on our Properiority assessment methodology
50%
50%
80%
20%
70%
30%
60%
40%
30%
70%
THANK YOU
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