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Nadcap SUPPLIER TUTORIAL
Eric Jacklin F.M. Callahan & Son, Inc. Supplier Support Committee Leadership Team Chair
Suzanna DeMoss 3M Supplier Support Committee Leadership Team
19 February 2013
Nadcap SUPPLIER TUTORIAL
• Provide some background on Nadcap.
• Show you where to find the information
and tools to successfully prepare for your Nadcap audit.
• Introduce you to key individuals who can help you understand the Nadcap accreditation process.
PURPOSE OF THIS SESSION
2
Nadcap SUPPLIER TUTORIAL
• Your name
• Company name
• What special process or processes will be
audited?
INTRODUCE YOURSELF
3
Nadcap SUPPLIER TUTORIAL
INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) MISSION STATEMENT
Our goal is to represent the supplier community and work with the
Nadcap Management Council to enhance the effectiveness and
economical value of the Nadcap system for the mutual benefit of
suppliers and subscribers.
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Nadcap SUPPLIER TUTORIAL
• Supplier Survey every two years
• Flowdown templates
• Increased Supplier Voting in Task Group ballots • Mentoring program for new suppliers
SOME SSC ACHIEVEMENTS WANT TO GET INVOLED? Talk to any SCC member
at this meeting
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Nadcap SUPPLIER TUTORIAL
• Objective
• To provide names and contact information of experienced Nadcap suppliers (Mentors) to suppliers (Mentees’) new to the process or in need of assistance navigating the Nadcap system.
• Benefits
• Gain an understanding of the Nadcap process by working with a passionate Mentor who has extensive process and value-added experience
• Open communication with an accredited supplier who can provide insight into the Nadcap program
• Collaboration with Task Groups • Link Suppliers with SSC and Nadcap resources
MENTORING PROGRAM If you would like to request a mentor, please send an email to [email protected]
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Nadcap SUPPLIER TUTORIAL
WHERE DOES THE SSC FIT INTO Nadcap?
PRI BOARD OF DIRECTORS
Nadcap MANAGEMENT COUNCIL
SUPPLIER SUPPORT COMMITTEE (SSC)
POLICY & FINANCIAL
OVERSEE Nadcap PROGRAM
• NON-TECHNICAL GROUP • WORK ON SYSTEMIC
ISSUES
TASK GROUPS
• TECHNICAL EXPERTS • DETERMINE REQUIREMENTS • FINAL DECISION ON ACCREDITATION IND
US
TRY
RE
PR
ES
EN
TATI
VE
S
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Nadcap SUPPLIER TUTORIAL
STRUCTURE OF THE SSC LEADERSHIP TEAM
CHAIR ERIC JACKLIN
F. M. Callahan & Son
AMERICAS LLOYD
BARKER Alcoa
AMERICAS SUZANNA DeMOSS
3M
AMERICAS JIM RINGER
Tech Met
AMERICAS DAVID MICHAUD
Fountain Plating
AMERICAS Dale Harmon
Cincinnati Thermal Spray
ASIA SUTHICHAR
DANCHAIVIROJ Primus International
EUROPE STEPHANE CHAUMEIL
Galion UITS
EUROPE PAUL EVANS
JFIMS
TALK TO US ABOUT NON-TECHNICAL ISSUES
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Nadcap SUPPLIER TUTORIAL
SSC TASK GROUP REPS
Chemical Processing
DAVID MICHAUD Fountain Plating
Coatings DALE HARMON
Cincinnati Thermal Spray
WE WILL HELP YOU WITH ANY TASK GROUP
QUESTIONS
AQS MARK BROWN
Kaman Aerospace Corp
NMSE DAVE JONES
3P Processing Inc.
Sealants SUZANNA DeMOSS
3M
Welding MIKE SCHLECKMAN
Voss Industries
Materials Testing CORWYN BERGER
Exova
NDT GARY WHITE
Orbit Industries
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Elastomer Seals JOHN HUDSPETH
International Seal
Conventional Machining as a Special
Process BRAD GOULD
Hunting Dearborn, Inc.
Composites VITORIO STANA
Avcorp
Heat Treating ROY ADKINS
Specialty Steel Treating
Nadcap SUPPLIER TUTORIAL
Introducing Nadcap
• Why Nadcap?
• How do I get started?
• Audit Preparation Tips
• The End of the Audit
• What Now?
AGENDA
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Nadcap SUPPLIER TUTORIAL
Nadcap DEFINITION
The leading, worldwide cooperative program of major companies
designed to manage a cost effective consensus approach to special
processes and products and provide continual improvement within the
aerospace industry.
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Nadcap SUPPLIER TUTORIAL
ACTIVITY IS GOVERNED BY PROCEDURES
AS7003
QUALITY MANUAL
NOP Nadcap Operating
Procedure
NTGOP Nadcap Task Group Operating Procedure
NIP Nadcap Internal
Procedure
Auditor Handbook
Aerospace Standard which documents the requirements for implementing Nadcap industry consensus-based accreditation programs.
Quality policy describing the quality system of the organization.
Specific procedures by which Nadcap operates.
Scope and general operating procedures for each specific Nadcap commodity program.
Specific procedures by which PRI / Nadcap Staff operates.
Roles and responsibilities for Nadcap Auditors, and clarifications to facilitate and standardize the audit process. 12
Nadcap SUPPLIER TUTORIAL
EVERY STEP IS MANAGED BY INDUSTRY
AUDIT CHECKLIST
PROCESS EVALUTION/
IMPROVEMENT
CORRECTIVE ACTIONS AS REQUIRED
AUDIT RESULTS
AUDIT CONDUCTED
AUDITOR QUALIFICATION & SELECTION
INDUSTRY EXPERTS
MANAGE ALL KEY STEPS
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Nadcap SUPPLIER TUTORIAL
INDUSTRY-MANAGED ACTIVE CUSTOMER AUDITS
On
Site
Aud
its
Actual results
0
1000
2000
3000
4000
5000
6000
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
4328
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Nadcap SUPPLIER TUTORIAL
• Introducing Nadcap
Why Nadcap
• How do I get started?
• Audit Preparation Tips
• The End of the Audit
• What Now?
AGENDA
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Nadcap SUPPLIER TUTORIAL
WHY Nadcap?
• The Customer Perspective
– Achieve greater consistency across the supply chain and throughout the industry.
16
Nadcap SUPPLIER TUTORIAL Nadcap MEMBERS
• 309th Maintenance Wing - Hill AFB
• AgustaWestland • Air Force, WPAFB • Alenia Aeronautica SpA • AVIO S.p.A • BAE Systems • BAE SYSTEMS Military Air &
Information (MAI) • Ball Aerospace & Tech. Corp. • The Boeing Company • Bombardier, Inc. • COMAC • DCMA • EADS
• Aerolia • Airbus • Astrium • Cassidian • EADS CASA • Eurocopter • Premium Aerotec
• Eaton Aerospace • Embraer SA • GE Aviation • General Dynamics
Corporation • GKN Aerospace Sweden
AB • GSA • Hawker Beechcraft Corp. • Heroux Devtek Inc. • Honeywell Aerospace • Israel Aerospace Industries • Latecoere • Liebherr-Aerospace SAS • Lockheed Martin • M7 Aerospace • MTU Aero Engines GmbH • Northrop Grumman Corp. • Parker Aerospace Group • Raytheon Company
• Rockwell Collins, Inc. • Rolls-Royce Corp. • Rolls-Royce plc • SAFRAN Group • SONACA • Spirit AeroSystems • Textron Inc.
• Bell Helicopter • Cessna Aircraft Co. • Textron Systems
• Thales Global Services SAS
• Triumph Group Inc. • United Technologies Corp.
• Goodrich Corporation • Hamilton Sundstrand • Pratt & Whitney • Sikorsky Aircraft
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Nadcap SUPPLIER TUTORIAL
• Quality Improvements
– An increasing percentage of Nadcap accredited companies report quality improvement in the area(s) related to their Nadcap accreditation(s)
THE REAL REASON
19
0
20
40
60
80
100
2003 2005 2007 2009 2011
25%
77% 76% 83% 85%
Nadcap SUPPLIER TUTORIAL
• Introducing Nadcap
• Why Nadcap?
How do I get started?
• Audit Preparation Tips
• The End of the Audit
• What Now?
AGENDA
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Nadcap SUPPLIER TUTORIAL
OBTAIN AND READ THE PRIMARY DOCUMENTS
Industry Standards & Customer
Requirements
Audit Checklist AC7XXX
Audit Criteria +
Job Audits
Audit Handbook Audit Handbook
You will be audited using this checklist: get it from eAuditNet
Clarifies the checklist & customer requirements: get it from eAuditNet
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Nadcap SUPPLIER TUTORIAL
THE Nadcap AUDIT PROCESS
Accreditation Mandated by
Nadcap Prime Subscriber
Supplier Requests Audit
Audit Scheduled & Auditor Assigned
Audit Performed – Auditor Submits
Report
Supplier Review
PRI Technical Staff Review
Task Group Review
Certificate Issued to Supplier
Re-accreditation Process
Subscriber Action
Supplier Action
PRI Action
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Nadcap SUPPLIER TUTORIAL
• Complete a preliminary questionnaire
and return it to PRI Scheduling Staff • PRI Scheduling Staff will send you a
quote for the audit cost and duration • Schedule the audit using eAuditNet
(and help from PRI Scheduling if needed) for a time that suits you (and meets your customers expectations)
SCHEDULE THE AUDIT
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Nadcap SUPPLIER TUTORIAL
DO SOME RESEARCH, GO TO www.eAuditNet.com
1. Register as a new user (limited access)
2. Contact PRI for full access (email [email protected])
1.
eAuditNet Tutorial immediately after
this session
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Nadcap SUPPLIER TUTORIAL
• Schedule the audit when you are processing real parts from an aerospace customer • The auditor wants to see job audits (a step-by-step review of all processing on actual hardware to evaluate how you meet customer requirements) • Tell PRI in advance if you will not have real parts for the Nadcap audit
IMPORTANT! AUDIT SCHEDULING
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Nadcap SUPPLIER TUTORIAL
• Introducing Nadcap
• Why Nadcap?
• How do I get started?
Audit Preparation Tips
• The End of the Audit
• What Now?
AGENDA
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Nadcap SUPPLIER TUTORIAL
• NIP 7-02 Audit Process
• NIP 7-04 Post-Audit Process
• NIP 7-07 Export controlled Materials & Information • NOP-008 Supplier Merit Program
• NOP-011 Audit Failure Process
READ THE PROCEDURES
Why does this matter? The procedures provide guidance on key aspects of the process including:
Available on eAuditNet
• Response timeframes
• How to reduce audit frequency from 12 to 24 months
• How NOT to fail the audit and what happens if you do
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Nadcap SUPPLIER TUTORIAL
Major Non-conformance: • The absence of, or systemic breakdown of, the process control and/or quality management system OR
• Any non-conformance where the effect impacts or has the potential to impact the integrity of the product. Minor Non-conformance: • Any single system failure or lapse in conformance with the applicable standard or audit criteria
UNDERSTAND THE NCR CLASSIFICATIONS
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Nadcap SUPPLIER TUTORIAL
Nadcap recognizes: • AS / EN / JISQ 9100 and AS9003
– From a registrar listed in the lAQG OASIS database
– Substitute: AC7004 • lSO / lEC 17025
– For testing laboratories – From a NACLA/lLAC approved
accreditation body – Substitute: AC7006
CHECK YOUR QUALITY SYSTEM APPROVAL
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Nadcap SUPPLIER TUTORIAL
For initial audits: • Provide a copy to PRI Scheduling when you schedule your Nadcap audit • If you don’t have this, AC7004 / AC7006 will be added to
the scope
For reaccreditation audits • Provide a copy up to 60 days after the audit end date OR • Schedule AC7004 / AC7006 at least 90 days before the audit start date (if you know you won’t comply with option 1)
EVIDENCE YOUR QUALITY SYSTEM APPROVAL
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Nadcap SUPPLIER TUTORIAL
Use the Nadcap checklist • Be strict with yourself
• For each question, record:
– Where in your system you meet the requirement
– Where you have objective evidence of compliance
PERFORM A SELF AUDIT!
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Nadcap SUPPLIER TUTORIAL
• If you cannot list where in your system you have documentation and what you will show the auditor the answer is NO! • Fix all ‘No’s with Root Cause Corrective Action before the Nadcap auditor arrives
USE THE SELF AUDIT RESULTS TO IMPROVE YOUR OPERATIONS
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Nadcap SUPPLIER TUTORIAL
• Introducing Nadcap
• Why Nadcap?
• How do I get started?
• Audit Preparation Tips
The End of the Audit
• What Now?
AGENDA
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Nadcap SUPPLIER TUTORIAL
• Meet the auditor to review the report including
any non-conformances (NCRs)
• Ensure all NCRs are understood: this is what you are responding to. If it’s not clear to
you, will the Staff Engineer / Task Group understand?
• Invite the right people including top management
• Raise any issues or problems
AT THE END OF THE AUDIT
Meet with the auditor each day for a review so there are
no surprises
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Nadcap SUPPLIER TUTORIAL
• Provide feedback about the audit on eAuditNet
• Appeal an NCR, Staff Engineer decision or Task Group decision if you are not happy – Contact the Staff Engineer for information • Contact PRI Management if you’re not satisfied
AFTER THE AUDITOR LEAVES
Meet wih each day for a review
so there are no surprises
Scott Klavon Director Nadcap program and Aerospace Operations +1-724-772-7111 [email protected]
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Nadcap SUPPLIER TUTORIAL
Provide the following in your answer: • Immediate Corrective Action Taken (Containment)
• Root Cause of Non-conformance
• Impact of all Identified Causes and the Root Cause
• Action Taken to Prevent Recurrence
• Objective Evidence Attached
RESPOND TO ALL NON-CONFORMANCES
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Nadcap SUPPLIER TUTORIAL
• Initial responses: 21 calendar days • Subsequent responses: 7 calendar days
• Important note: This is the time to respond to the NCRs, not necessarily to fix them
• No extensions can be granted BUT
• 30 extra days are allocated in case more time is needed
• Be aware: using extra days may affect merit and using more than 30 extra days may result in audit failure
RESPONSE DUE DATES
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Nadcap SUPPLIER TUTORIAL
• www.eAuditNet.com
A link to Response Requirements is on the page with the NCR
• www.eQuaLearn.com Root Cause Corrective Action training class
• www.pri-network.org Free whitepaper called Root Cause Corrective Action – Nadcap Style (in the News section)
NEED MORE HELP WITH RCCA?
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Nadcap SUPPLIER TUTORIAL
• Throughout 2013, PRI is offering free eQuaLearn training classes at Nadcap meetings.
• Due to the popularity of these sessions, places
are allocated on a first-come, first-serve basis. • To date, topics have included:
• Root Cause Corrective Action • Introduction to Pyrometry • How to Prepare for a Nadcap Audit • Internal Auditing
• Learn more and register at www.eQuaLearn.com.
FREE TRAINING AT Nadcap MEETINGS
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Nadcap SUPPLIER TUTORIAL
• Introducing Nadcap
• Why Nadcap?
• How do I get started?
• Audit Preparation Tips
• The End of the Audit
What now?
AGENDA
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Nadcap SUPPLIER TUTORIAL
• Do your research
• Be prepared
• Perform a self-audit
• Understand Root Cause Corrective Action
• Ask for help if you need it!
REMEMBER THE KEY POINTS
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Nadcap SUPPLIER TUTORIAL
• PRI Scheduling Staff To arrange your audit
• Nadcap Staff Engineers For guidance on checklist interpretation
• Supplier Support Committee To get involved, request a
mentor, etc
• eQuaLearn For training on RCCA etc
MAKE CONTACT
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Nadcap SUPPLIER TUTORIAL
• www.pri-network.org - PRI company website
• www.eAuditNet.com - Nadcap audit specific website
• www.eQuaLearn.com - PRI training opportunities
GO ONLINE
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Nadcap SUPPLIER TUTORIAL
Thank you for your participation Please ask questions and give feedback on this tutorial
ANY QUESTIONS? To receive a copy of this presentation, email [email protected]
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