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NAB TRANSACT User Guide
Contents
1. Welcome to NAB Transact 4 1.1 Overview 4 1.2 Need Help? 4 1.3 Your Responsibility 5 1.4 Internet Browser Requirements 5 1.5 Online Help 5
2. How to Login 7 2.1 First Time Login 7 2.2 Subsequent User Logins 9 2.3 Forgot your Password? 9 2.4 Login Expiry 10 2.5 Login Help 11 2.6 Login Failure 11 2.7 Logging Out 12 2.8 Home Page 12 2.9 Online Help & Contacts Us 13 2.10 Privacy Policy & Disclaimer Page 13
3. Administration 14 3.1 User Account Management 14 3.2 Change Your Password 14
3.2.1 Changing Your User Password 14 3.3 User Management 16
3.3.1 Viewing & Setting up User Accounts 16 3.3.2 Adding a New User 18 3.3.3 Resetting a User Password 21 3.3.4 Deleting a User 23 3.3.5 Re-instating a Deleted User 24
3.4 Login History 27 3.4.1 Viewing User Login History 27
4. Transact 29 4.1 Virtual Terminal for One-off Payments 29
4.1.1 Transaction Processing 30 4.1.2 Recurring Transactions 31 4.1.3 Submitting a Preauthorisation 33
4.2 Refund a Payment 33 4.3 Complete a Preauthorisation 35 4.4 Batch Processing 37
4.4.1 Creating a Manual Batch 37 4.4.1.1 Name and Schedule the Batch 37 4.4.1.2 Add Transactions to the Batch 38
4.4.2 Upload a Batch 39 4.4.3 Managing Batches 40
4.4.4 Batch Summary 41
5. Reports 42 5.1 Searching for Transactions 42 5.2 View Today’s & Yesterday’s Transaction Reports 42 5.3 Sort Transaction Lists by Order 43 5.4 Create a Customised Transaction Report 44
5.4.1 Advanced Search 46 5.4.2 Transaction Summary 49 5.4.3 Transaction Report No Results 49
5.5 View Transaction Type Legend 49 5.6 View Transaction Details 50
6. Settings 54 6.1 General Settings 54
6.1.1 Receipt From Email 54 6.2 Hosted Payments Page Settings 54 6.3 Batch Settings 55 6.4 API Transaction Password 56
7. Glossary 58
8. Appendix A: Bank Response Codes 59
9. Appendix B: NAB Transact Gateway Response Codes 60
10. Appendix C: Location of CVV 61
11. Appendix D: Trouble Shooting 62
1. Welcome to NAB Transact
1.1 Overview NAB Transact is an internet based web portal available 24 hours a day, 7 days a week that can help you efficiently process or search for transactions, view reports, and manage users. The NAB Transact administration, reporting and search tool provides online access at any time to NAB Transact services outlines below. You can use the feature by logging into your secure service, simply by clicking the merchant login icon provided on the National Australia Bank Website or navigate directly to www.transact.nab.com.au Features supported via the NAB Transact administration, reporting and search tool include:
• Reports – provides the ability to generate and view a number of transaction reports.
• Transact – provides the ability to process Visa, MasterCard and charge card
transactions • Administration – provides Administrator access (user permitting) to
functions such as adding new users, changing passwords and downloading documentation i.e. Integration Guides, Frequently Asked Questions.
After you receive approval for your NAB Transact merchant services, you will be issued with a Client ID, Username and a temporary password to access the portal. Once you log in for the first time, you will be required to change this temporary password to maintain the security of this service.
The primary user nominated at time of establishment to be your Administrator will have Administrator user access and will be able to add new users and define each with their own required level of access.
• Settings – provides Administrator access (user permitting) to the following functions such as viewing and editing the email address used in sending notifications to your customers.
1.2 Need Help?
If you need help at any time, there are a number of options available:
• Refer to the Online help button available on each screen (Section 1.5 below provides more details);
• Review the Trouble Shooting guide outlined in section 10, Appendix D;
• Contact the NAB Transact Service Centre on 1300 138 313 or email [email protected] for any support and assistance you require.
The NAB Transact Service Centre team is available from 8am to 8pm, AEST, Monday to Friday. There are four inquiry options to select from:
• Option 1: Technical queries – If you are experiencing transaction
processing or technical issues;
• Option 2: Amendment/change queries – If you wish to make a change or amendment to your existing service;
• Option 3: Value/Settlement queries – If you have a value, settlement or
statement related query;
• Option 4: Stationery – If you would like to order stationery, for example a MOTO pad as a manual backup
1.3 Your Responsibility
To reduce the risk of employee fraud for which you may be liable, you need to properly manage access to sensitive data. This is your responsibility. You must ensure that individuals who are no longer employed with your business/company are deleted from all system access immediately and that login ids, username and passwords are kept safe from unauthorised use.
1.4 Internet Browser Requirements
The following internet browsers can be used to access the NAB Transact administration, reporting and search tool:
• Internet Explorer 5.01 and above
• Firefox 1.0 and above
• Safari 2.0 and above
1.5 Online Help When accessing the website, you can receive assistance at any time on each page via the Online Help tool. To view the online help click on the “Help” icon (as shown in Figure 1 below).
Figure 1 Location of Online Help Tool
The following sections provide graphical illustrations on how the features mentioned above are supported by NAB Transact.
2. How to Login This section outlines the steps that you need to follow for the first login and subsequent logins to the NAB Transact administration, reporting and search tool. The instructions are applicable to both general users and Administrators where relevant. Instructions to be utilised by the Administrator are outlined in Section 3 – Administration.
2.1 First Time Login New users are created by the organisation’s nominated Administrator. Your login Client ID, Username and temporary password will be emailed to your email address registered by your Administrator.
You should follow the instructions when logging in for the first time; you can login to the NAB Transact administration, reporting and search tool by performing the following:
1. Type the URL https://www.transact.nab.com.au into your web browser and
the login screen (figure 2 below) will be displayed.
Figure 2 New Login screen
2. Enter your 3 letter Client ID in the Enter your NAB Transact Client ID field
3. Enter your 8 – 10 character Username in the Enter your Username field
4. Enter your temporary password in the Enter your Password field
5. Click on the button to continue. NOTE: A warning message will be displayed advising you to change your temporary (system-generated) password during your first login (see Figure 3 below).
Figure 3 First Login Password Change screen
6. Enter your temporary (system-generated) password in the Current Password field
7. Enter your new 8 – 10 character Password in the New Password field
8. Re-enter your new password in the Retype New Password field
9. Click on the button to continue.
A confirmation screen will be displayed (see Figure 4 below):
Figure 4 New Login Password Changed Confirmation screen
10. Click on the button to complete.
The Welcome screen will then be displayed (see Figure 5 below).
Figure 5 Welcome screen
2.2 Subsequent User Logins For subsequent logins, the user should type in the following URL into the web browser - https://www.transact.nab.com.au and then follow the instructions below;
Click here to Login
Enter the Client ID, Username and Customer Password
Click here for instruction on logging in
Figure 6 Client Login screen
1. Enter the 3 letter Client ID in the Enter your NAB Transact Client ID field
2. Enter the 4 – 16 character Username in the Enter your Username field
3. Enter the 8 – 10 character password in the Enter your Password field
4. Click the button to access NAB Transact.
2.3 Forgot your Password? If you forget your password, you can reset your password by:
1. Clicking on the Forgot Your Password button on the login screen and the following screen will be displayed.
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Figure 7 Forgot Your Password screen
2. Enter your 3 letter Client ID in the Client ID field
3. Enter your Username in the Username field
4. Enter your registered email address in the Email Address field.
5. Click on the button to continue.
After your password has reset successfully, the following message below will be displayed:
Figure 8 Password Reset Confirmation screen
6. Click on the button to continue.
2.4 Login Expiry
The Login session will expire after 15 minutes of any non-activity. This helps reduce the risk of unauthorised third party access. If the Login session has expired you will be prompted to attempt to again.
Figure 9 Login Expired screen
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Note: Best Practice is to log out of the session if you are going to be away from your computer even for a short period of time.
2.5 Login Help
You can also get online help if you have problems logging into the administration, reporting and search tool by clicking on the hyperlink
Figure 10 Need Help Logging In screen
2.6 Login Failure If incorrect login details are entered a failure warning will be displayed. You will get another 2 attempts to login after which your access will be denied and a password reset will be required.
Figure 11 Login Failed screen
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Note: If you experience problems logging into the website or need your password to be reset, please contact your Administrator user. Alternatively, call the NAB Transact Service Centre on 1300 138 313 (Option 1) or email [email protected].
2.7 Logging Out You can log out of the administration, reporting and search at any time by clicking on the
button.
Figure 12 Logout screen
2.8 Home Page The Home Page displays all the features under the key functions that you have rights to access through the NAB Transact the administration, reporting and search tool. The key functions are:
a) Reports
b) Transact
c) Administration
d) Settings
Login Time &
Username & Customer
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2.9 Online Help & Contacts Us At any time you can access the Online Help or Contact Us Screen by clicking on the relevant buttons either from the Home Page or from any of the other pages.
1. Click on the button.
By clicking on the Help button you will be taken to the relevant Help screen of the specific function to be performed (i.e. Reports, Transact & Administration). It will provide a brief description of the function and a step-by-step process on how to perform the desired function.
2. Click on the button.
The Contact Us Screen will be displayed providing details of Support and Customer Service Contacts for the NAB Transact service.
2.10 Privacy Policy & Disclaimer Page You can access NAB’s disclaimer or privacy policy at any time by clicking on the hyperlinks at the bottom of any page.
Figure 13 Welcome Screen Disclaimer & Privacy Links screen
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3. Administration The Administration module of NAB Transact enables Administrators to administer and manage all users that have been registered with NAB Transact. It also includes the creation of new users, security procedures with login and password reset, and ability to audit user history and the tasks they have performed. The instructions outlined below are mainly intended for the NAB Transact Administrators.
3.1 User Account Management The Administration module allows the selection of the following functions:
• Change Your Password – enables the user to change their password;
• Add New User – allows an Administrator to add a new user;
• User Management – displays the list of enabled users and allows for the addition of new users;
• User Login History – displays the list of users that have logged in recently;
• Downloads – enables users to view and download documentation such as Frequently Asked Questions, the Quick Reference Guide.
3.2 Change Your Password 3.2.1 Changing Your User Password
1. Select Change Your Password from the Administration field.
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Figure 14 Administration Menu - Change Password
Figure 15 Change Password screen 2. In the Current Password field; enter your current password.
3. In the New Password field; enter the details of the new password.
Note: A password must be between 8-10 characters, passwords must contain at least 1 letter and 1 digit, and a password may not be re-used.
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4. In the Retype New Password field; re-enter the details of the new password. 5. Click on the button. A Confirmation screen will be displayed to inform that the password has been changed successfully.
Figure 16 Password Change Confirmation screen
6. Click on the button. The Welcome screen will be displayed (as in Figure 5).
3.3 User Management
3.3.1 Viewing & Setting up User Accounts If they have the right permissions, an Administrator can view a list of both Active and Deleted user accounts.
1. From the Administration field; select User Management.
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Figure 17 Transact Selection User Management screen The User Management screen will be displayed. Upon clicking the User Management link from the Administration main page, the following screen will be displayed. All active users will be listed.
Figure 18 User Account List (Active Users) screen
Checking the Show deleted users box will display active and deleted users.
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Figure 19 User Account List (Active & Deleted Users) screen
3.3.2 Adding a New User You can add a new user by using the following steps:
1. From the Administration field; select User Management.
The User Management screen will be displayed.
2. Click the button.
The New User screen will be displayed.
3. In the Username field; enter the new user’s name.
4. In the Name field; enter the full name of the new user.
5. In the Email field; enter the email address of the new user.
6. In the Phone field; enter the phone number of the new user (including area code)
7. In the User Type field; select the radio button options of either:
• User
• Administrator
8. In the Account Access field; select the check box for your Client ID.
Note: If you have more than one account linked to your Client ID, select which accounts the new user will have access to.
9. In the Permissions field; select the check box for the necessary user rights as follows:
• Transaction Report
• Transaction Details
• Refund Transaction (with Card Number)
• Refund Transaction (Without Card Number)
• Email Transaction Receipt
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• Create/Update/Manage Batches
• Reconciliation Report
• Make a Payment or Authorisation
• Downloads
• User Login History
• Change API Transaction Password
• View General Settings
• Edit General Settings
• Hosted Payment Page Settings
• Upload Hosted Payment Page Logos
• View Batch Settings
• Edit Batch Settings
10. Click on the button.
Figure 20 New User Details Form
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A Confirmation screen will be displayed confirming the new user has been created.
An email will be sent to the new user with their login and temporary password details.
Figure 21 Login Confirmation screen
11. Click on the button.
The New User Details Confirmation screen will be displayed.
Figure 22 New User Details Confirmation screen
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12. Click on the button. The User Management screen will be displayed. The new user will be emailed instantly with details of their password and temporary login. When they login for the first time they will be prompted to immediately change their temporary password, and from that point they can commence using NAB Transact. Note: If the new user does not receive this email, you should first check that the email details are correct for the user you have added. If the details are correct, a password reset request is to be completed which will again trigger an email with a temporary password.
3.3.3 Resetting a User Password
There will be times where a user may request their password to be reset, e.g. a user returning from annual leave and forgetting their password to login to NAB Transact. The user could choose to contact you to have their password reset.
1. From the Administration field; select User Management.
The User Management screen will be displayed.
Figure 23 User Management Listing screen
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2. Select the required Username hyperlink.
The User Details screen will be displayed. 3. Click on the button.
A warning will display to confirm that you want to reset the password for this user.
4. Click on the button. A Confirmation screen will be displayed.
Figure 24 Password Reset Confirmation screen The user will be emailed instantly with details of their password and temporary login. Upon logging in they will be prompted to immediately change their temporary password, and from that point they can commence using NAB Transact.
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Figure 25 Password Reset Email screen
5. Click on the button.
The User Details screen will be displayed (as in Figure 22).
6. Click on the button. The User Management screen will be displayed (as in Figure 23).
3.3.4 Deleting a User To Delete an existing user:
1. From the Administration field; select User Management.
The User Management screen will be displayed.
Figure 26 User Management List screen
2. Select the required Username hyperlink.
The User Details screen will be displayed, (as in Figure 22).
3. Click on the button.
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A warning will be displayed to confirm that the user is to be deleted.
4. Click on the button.
A confirmation screen will be displayed confirming the user has been deleted.
Figure 27 Deleted User Confirmation screen
5. Click on the button.
The User Management Listing screen will be displayed.
Figure 28 User Management listing reflecting deleted user removed
The user will be deleted from the User Management Listing.
3.3.5 Re-instating a Deleted User
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1. From the Administration field; select User Management.
The User Management window will be displayed.
2. Click on the
Figure 29 User Management Listing with Deleted Users Listed screen
3. Select the required Username hyperlink.
The User Details screen will be displayed.
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Figure 30 User Details of Deleted User screen
4. Click on the button.
A warning screen will be displayed asking you to confirm the re-instatement of the user.
5. Click on the button.
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A Confirmation screen will be displayed stating the user has been restored.
6. Click on the button.
The User Management Listing screen will be displayed.
The user will then be restored and their account status will be returned to Active.
3.4 Login History
3.4.1 Viewing User Login History
An Administrator with access granted, can view a list of the last 20 logins to the NAB Transact website. The website collects all recent login data from the database and displays recent logins in a table. The website also displays the date and time of each login and the Username for each login, and whether that login was successful.
Figure 31 User Login History Results screen
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1. From the Administration field; select User Login History.
The User Login History screen will be displayed.
Figure 32 User Login Results Default screen
A table with the Username, Login Time, and Success/Failure of Login attempt as well as whether the User Exists will be verified and displayed in this table.
The view defaults to results for the past 24hours. 2. Select the drop-down to change the User Login History results as follows:
• 7 days • 1 month • 6 months • 24 hours
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4. Transact
4.1 Virtual Terminal for One-off Payments The Virtual Terminal payment module can be used to manually process one-off transactions. 1. From the Transact function; select Make a Payment or Preauthorisation.
The Virtual Terminal Payment form will be displayed.
Figure 33 Online Payment Form screen
1. In the Transaction Type field; select one of the following from the list below:
• Payment (single)
• Payment (recurring)
• Preauthorise
2. In the Transaction Channel field, select one of the following from the list below:
• Telephone
• Fax
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• Internet
3. In the Client ID field; select the Client ID from the drop-down.
4. In the Transaction Reference field; enter a reference which could be a receipt number, cash register identifier, or product reference number.
5. In the Amount field; enter the numeric dollar amount e.g. 234.98
6. In the Card Number field; enter the 14-16 digits of the customer card number.
7. In the Expiry Date field; enter the 4 digit card expiry date (mm/yy)
8. In the Cardholder Name field; enter the full name of the card holder.
9. In the CVV field; enter the CVV number of the card (this is the 3 or 4 digit number found on the back of cards).
10. In the Cardholder Email field; enter your customer’s email address (optional)
11. In the Send Receipt From field; enter the address that the email will be sent from and the customer will reply to.
12. Click on the button to submit the transaction
4.1.1 Transaction Processing NAB Transact will process the transaction data into the standard message format and send the transaction to the NAB Transact Payment Gateway.
1. Complete all fields within the Transaction Details form as outlined above.
2. Click on the button.
The transaction should then begin to process, and a warning will be displayed to ensure a double payment does not occur.
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Once completed, a Response will be displayed.
Responses of either '00 - Approved', '08 - Honour with ID / Signature required' all denote successful payments.
All other response codes will mean the transaction was declined by the cardholder’s bank. A full list of Response Codes can be found in Section 7, Appendix A.
3. Click on the button.
A receipt will be emailed to the cardholder’s nominated email address (if the transaction was approved).
4.1.2 Recurring Transactions Recurring transactions can be processed via the Virtual Terminal. The first initial transaction must be presented as a standard transaction with an expiry date. Subsequent transactions can then be presented as recurring with an expiry date if known or without expiry date if unknown/expired during the agreed term between the cardholder and the merchant. A recurring transaction is;
An agreed ongoing arrangement between a cardholder and a merchant for goods or services
Transactions processed at predetermined intervals (such as monthly or quarterly) Transaction processing intervals not exceeding 1 year apart
1. In the Transaction Type field; select Payment (recurring)
2. In the Transaction Channel field, select one of the following from the list below:
• Telephone
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• Fax
• Internet
3. In the Customer ID field; select the Client ID from the drop-down.
4. In the Transaction Reference field; enter a reference which could be a receipt number, cash register identifier, or product reference number.
5. In the Amount field; enter the numeric dollar amount e.g. 234.98
6. In the Card Number field; enter the 14-16 digits of the customer card number.
7. In the Expiry Date field; enter the 4 digit card expiry date (mm/yy)
8. In the Cardholder Name field; enter the full name of the card holder.
9. The CVV field should not be able to be completed for a recurring transaction. Please note that this is because under PCI DSS the CVV value must not be stored by you.
10. In the Cardholder Email field; enter your email address (optional)
11. Select to generate an automatic email to the nominated address should the transaction process be successful.
12. Click on the button.
The payment will then begin to process as outlined in Section 4.1.1
13. Click on the button.
A receipt will be emailed to the cardholder’s nominated email address (as requested).
Figure 34 Confirmation Receipt Email screen
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4.1.3 Submitting a Preauthorisation
A preauthorisation is a non-value transaction to preserve the value (you will not receive settlement funds). Preauthorisations are only available for credit cards. An approved preauthorisation only determines that there isn’t a lost or stolen status on the card and there are sufficient funds in the account.
1. Complete all fields within the Transaction Details form as outlined in Section 4.1;
in the Transaction Type field; select Preauthorise
2. Click on the button
The preauthorisation will then be processed.
3. Click on the button. A receipt will be emailed to the nominated email address and the Transaction List will be updated.
4.2 Refund a Payment A partial or full refund of a card payment can be performed by entering the full card number.
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A refund can be carried out at any time after the initial payment transaction has been approved and up to 12 months following.
1. From the Transact function; select Refund a Payment.
You will be directed to the Search Transactions screen, (as in Figure 51)
2. Locate the original payment that you want to refund (refer to Section 5.4 – Create a Customised Transaction Report).
3. Click on the Transaction Reference Number hyperlink.
4. Click on the button.
The Refund Details screen will be displayed.
5. By entering a lower value in the Amount field a partial refund can be processed to the customer.
6. In the Login Password field; enter your user Login Password.
Figure 35 Refund Details Identity Confirmation screen
7. Click on the button.
Note: The Login password is required to confirm the users’ identity and authority to process refund transactions.
The Transaction Result screen will be displayed.
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Figure 36 Transaction Results screen
NB. If the refund is declined, the reason will be displayed.
7. Click on the button to complete the process.
The refreshed Transaction List will display the same Transaction reference number with different transaction types.
Figure 37 Updated Transaction List screen
4.3 Complete a Preauthorisation
For the value portion of a preauthorisation to be processed, a preauthorisation completion needs to be performed.
1. From the Transact field; select Complete a Preauthorisation.
You will be directed to the Search Transactions screen, (as in Figure 51).
2. Locate the original pre-authorisation that you want to complete (refer to Section 5.4 – Create a Customised Transaction Report).
3. Click on the Transaction Reference Number hyperlink
4. Click on the button
5. In the Login Password field; enter your Login Password
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6. Click on the button
Figure 38 Transaction Results screen
The result of the preauthorisation completion attempt will then be displayed. If the completion is declined, the reason will be displayed.
7. Click on the button to complete the process.
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Figure 39 Updated Transaction List screen
4.4 Batch Processing
4.4.1 Creating a Manual Batch The Batch functions can be used to manually enter and schedule multiple payments from your customers.
1. From the Transact field; select Create Batch. The Create Manual Batch screen will be displayed.
4.4.1.1 Name and Schedule the Batch
Figure 40 Create Manual Batch screen
1. Select the Client ID that the transactions will be recorded against
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2. In the Batch ID field, enter a short name for the batch. This is comparable to an email username and must not contain any spaces. E.g. “Feb08”
3. In the Batch Name field, enter a unique name for the batch that describes it to you, such as “February 2008 Billing”
4. In the Scheduled Date field, select the date from the calendar that you would like to process the batch.
5. In the Notes field, type a description of the batch.
6. Click on Create New Transaction to create the batch
7. The Create New Transaction screen will appear.
4.4.1.2 Add Transactions to the Batch
Figure 41 Create New Transaction screen
1. In the Transaction Reference field; enter a reference which could be a receipt number, cash register identifier, or product reference number.
2. In the Transaction Type field; select the Payment Type
• Payment
• Refund
• Preauthorisation
• Completion
3. In the optional Auth Code field, enter the auth code from a previous Pre-Authorisation transaction to enable the transaction to be Completed. You must also select the Transaction Type as Complete for this field to appear.
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4. In the optional Bank Transaction ID field, enter the Bank Transaction ID from a previous payment transaction to enable the transaction to be refunded. You must also select the Transaction Type as Refund for this field to appear.
5. In the Cardholder Name field; enter the full name of the card holder.
6. In the Card Number field; enter the 16 digits of the customer card number.
7. In the Expiry Date field; enter the 4 digit card expiry date (mm/yy)
8. In the Amount field; enter the numeric dollar amount e.g. 234.98
9. Complete all fields within the Transaction Details form.
10. Click on the button.
The transaction is now added to the batch.
You may then select Create New Transaction to repeat the process.
Click Return to Create Batch to go to the main Batch screen.
4.4.2 Upload Batch
1. From the Transact field; select Upload Batch. The Upload Batch File screen will be displayed.
Figure 42 Upload Batch File screen
1. In the Client ID field, select the Client ID from the drop-down.
2. In the File Format field, the Default option will be automatically displayed.
3. In the Batch ID field, enter a short name for the batch.
4. In the Batch Name field, enter a unique name for the batch that describes it to you, such as “February 2008 Billing”
5. In the Notify Email field, enter the email address that you want a receipt sent to.
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6. In the Scheduled Date field, select the date from the calendar that you would like to process the batch.
7. Click on the button to be directed to the Attach Batch File screen.
Figure 43 Attach Batch File screen
8. Click Browse to locate the relevant batch file; then click .
You will then be returned to the Upload Batch File screen.
9. Click on the button.
You will then be retuned to the Manage Batches screen.
4.4.3 Managing Batches To manage batches, you must first have created a batch. 1. Click on Manage Batches to go to the Manage Batch screen. The batches that you have
created are displayed. You may page between them or search to view historic batches.
Figure 44 Manage Batches screen Click on the Edit option to go to the batch edit screen. From there, you can reschedule and edit the batch details, as well as add or delete transactions from the batch.
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Click the Delete option to delete the batch. A confirmation screen will appear. Click OK to continue with the deletion. Note that deleted batches cannot be recovered. Click Submit to submit the batch for processing. The batch then is processed at the scheduled date.
4.4.4 Batch Summary This function allows the user to search for and view a batch that has been processed simply by entering the search criteria in the relevant fields and clicking on the search button.
Figure 45 Batch Summary screen Click View Results to see the transaction processing results.
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5. Reports Through the Reports function, you will be able to generate and view a number of transaction reports.
5.1 Searching for Transactions
The Transaction Report feature of NAB Transact provides you with an excellent tool for finding details on a particular transaction. Alternatively, you can generate customised transaction reports based on a desired set of criteria.
Transaction details can be accessed online for twelve months from the time of the search.
5.2 View Today’s & Yesterday’s Transaction Reports
The Today and Yesterday Transaction Report options allow you to view a list of transactions passed through the NAB Transact during the present or previous day.
1. From the Reports field, select Today’s Transactions.
Figure 46 Transact Options screen
The Transaction List and Transaction Summary screen will be displayed.
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Figure 47 Transaction List – Today screen
5.3 Sort Transaction Lists by Order
Once a Transaction List is displayed the table can be sorted or ordered according to specific options. From the Order this list by drop-down, select one of the following options:
• Client ID • Transaction Reference • Transaction Time • Card Number • Amount • Result
Figure 48 Order Transaction List screen
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In the example below the Transaction List by Amount has been ordered.
Figure 49 Transaction List Ordered by Amount screen
5.4 Create a Customised Transaction Report
The Search function provides you with the ability to generate customised reports based on desired specific attributes via the search form.
1. From the Reports function; select Search Transactions.
Figure 50 Report Search Option screen
By selecting the Search Transactions option, a form containing the various search parameters available will be displayed.
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Figure 51 Search Parameters screen
Any one of the specific parameters can be used to locate the transaction/s you want to search for.
1. In the Client ID field; select the Client ID from the drop-down.
2. In the Transaction Reference field; enter a reference which could be a receipt number, cash register identifier, or product reference number.
3. In the Transaction Type field; select one of the following:
• All Types
• Payment
• Refund
• Preauthorisation
• Completion
4. In the Amount field; enter the numeric dollar amount e.g. 234.98
5. In the Card Number field; enter the first 6 digits and last 3 digits of the customer card number.
Note: For Payment Card Industry Data Security Standard (PCI-DSS) purposes a search on full card numbers is not available.
6. In the Response field; select the radio button from the following:
• All
• Approved
• Declined
7. In the Date Range field; select the radio button from the following:
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• All Dates
• Transaction Date
• Settlement Date
8. In the From field; select the calendar date (if the Transaction Date or Settlement Date radio buttons are selected).
9. In the To field; select the calendar date (if the Transaction Date or Settlement Date radio buttons are selected).
10. Click on the button to perform the search.
The Search Results will be displayed in a Transaction List and Transaction Summary.
11. To view the full details of a particular transaction, click on the Transaction Reference of the desired transaction.
Figure 52 Transaction List screen
Note: The website displays a different coloured background for each row, depending on the type of transaction (i.e., payment, refund, etc.) and displays a link to view the legend of transaction colours/types.
12. The total value of approved transactions, total value of approved refunds and reversals, total value of approved direct debit/credit payments and rejects, and total preauthorised value can be viewed at the bottom of the page in the Transaction Summary (as per Figure 47 on page 42).
5.4.1 Advanced Search
When the Search screen is initially displayed, it will show only standard search criteria. The system can also display advanced search criteria by selecting Advanced Search.
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1. Click on the button. The Advanced Search screen will be displayed.
Figure 53 Advanced Search screen
Any one of the specific parameters can be used to locate the transaction/s you want to search for. .
2. In the Client ID field; select the Client ID from the drop-down.
3. In the Transaction Reference field; enter a reference which could be a receipt number, cash register identifier, or product reference number.
4. In the Bank Transaction ID field; enter the unique transaction identifier issued by NAB.
5. In the Transaction Type field; select one of the following from the list below:
• All Types
• Payment
• Refund
• Preauthorisation
• Completion
6. In the Transaction Source field; select one of the following options from the list below:
• All Sources
• Virtual Terminal
• Hosted Payment Page
7. In the Amount field; select one of the following options from the list below:
• Any Amount
• Exact Amount
• Between
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Enter the numeric dollar amount e.g. 234.98
8. In the Card Type field; select one of the following options from the list below:
• All Cards
• Visa
• MasterCard
• American Express
• JCB
• Diners Club
9. In the Card Number field; enter the first 6 digits and last 3 digits of the customer card number.
Note: For Payment Card Industry Data Security Standard (PCI-DSS) purposes a search on full card numbers is not available.
10. In the Expiry Date field, enter the 4 digit card expiry date (mm/yy)
11. In the Response field; select the radio button from the following:
• All
• Approved
• Declined
• Response Code
Note: Should Response Code be selected, the user is able to enter a specific code for the search. For example 00 (Approved). See Appendix A for full list.
12. In the Date Range field; select the radio button from the following:
• All Dates
• Log Date
• Settlement Date
13. In the From field; select the calendar date.
14. In the To field; select the calendar date.
15. Click on the button to perform the search.
The Search Results will be displayed in a Transaction List and Transaction Summary.
16. To view the details of a particular transaction, click on the Transaction Reference number of the desired transaction.
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Figure 54 Transaction List screen
Note: The website displays a different coloured background for each row, depending on the type of transaction (i.e., payment, refund, etc.) and displays a link to view the legend of transaction colours/types.
17. The total value of approved transactions, total value of approved refunds and reversals, total value of approved direct debit/credit payments and rejects, and total preauthorised value can be viewed at the bottom of the page in the Transaction Summary (as per Figure 47 on page 42).
5.4.2 Transaction Summary The transaction summary table will provide an aggregated view of transactions (as per Figure 47 on page 42).
5.4.3 Transaction Report No Results
If no transactions matched the selected search parameters, the system will not display any transactions and will display the following message. No transactions found matching your search criteria.
Figure 55 Search Results No Transactions Found screen
5.5 View Transaction Type Legend
By clicking the hyperlink View Transaction Type Legend located at the top of the main window, (as in Figure 54 on page 48), a legend of colours used in the transaction list is displayed.
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The colours represent the type of the transaction (For example; payment or refund).
1. Click on the hyperlink .
The Transaction Type Legend screen will be displayed.
Figure 56 Transaction Type Legend screen
5.6 View Transaction Details
The full details of a particular transaction will be displayed after clicking on the Transaction Reference of a transaction.
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Click here to view the Transaction Details
Figure 57 Transaction Detail screen
If the transaction is approved, the website displays a link to Refund the transaction (as in Figure 57). If the transaction is a refund, the website displays a link, Find Payment, which finds the original transaction for which the refund was made.
5.7 Reconciliation Report
This feature provides the user the ability to search for a specific report from a specific settlement date range. Once located, the user has the ability to view the settlement total by relevant card type, i.e. Visa/MasterCard, American Express, Diners Club or JCB.
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1. From the Reports field; select Reconciliation Report.
Figure 58 Reconciliation Report screen
2. In the Client ID field, select the Client ID from the drop-down.
3. In the From field; select the calendar date.
4. In the To field; select the calendar date.
5. Click on the button to perform the search.
The Search Results will be displayed in a Settlement Date listing.
The relevant card type tab will be highlighted in red (see Figure 59 where the Visa/MasterCard tab is highlighted as an example).
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Figure 59 Settlement Date Listing screen.
To view the desired settlement report, simply click on the relevant tab.
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6. Settings
6.1 General Settings
6.1.1 Receipt From Email This sets the default From: email address that appears in the form when you make a payment or preauthorisation, complete a preauthorisation or refund a payment. It is the email address that your customers will reply to once they receive the email confirmation
1. From the Settings functions select General Settings.
The View General Settings page will be displayed
Figure 60 View General Settings screen
2. Select the Client ID that you want to edit and click
3. Click to bring up the Edit General Settings screen.
Figure 61 Edit General Settings screen
4. In the Receipt From Email field, enter the new email address and click
5. Click to return to the General Settings screen.
6.2 Hosted Payments Page Settings
This page allows you to customize the Hosted Payments Page product.
1. From the Settings function select Hosted Payments Page Settings.
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Figure 62 Hosted Payments Page Settings screen
2. Select the Client ID that you want to edit and click
3. You can switch between a NAB Transact branded payments page and your own custom look and feel page by clicking or
4. Note that the Advanced Template offers the following additional functionality:
a. Page Style Setup – edit the colours and backgrounds of the payments page
b. Manage Images – upload you own logo or background image
5. Complete the form – as you move between fields, you will see the page on the right updated immediately.
6. Once complete, click
6.3 Batch Settings This page allows you to change settings associated with the Batch product
1. From the Settings function select Batch Settings
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Figure 63 View Batch Settings screen
2. Select the Client ID that you want to edit and click
3. Click to bring up the Edit Batch Settings screen
4. In the Batch Upload Confirmation Email field, enter the email address that will receive batch file upload notifications and click
5. Click to return to the General Settings screen
6.4 API Transaction Password
The transaction password is an additional security measure put in place for API transactions only.
1. From the Settings function select API Transaction Password.
Figure 64 Change API Transaction Password screen
You will have been supplied with a password upon commencement of the service.
2. In the Current Password field, enter the current password
3. In the New Password field enter a new password
4. In the Retype New Password field, retype the new password
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5. Click to store the new password
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7. Glossary Abbreviated Term Description of Term Explanation of Term API Application Program
Interfaces Application programmes used to interface with NAB Transact. For use with NAB Transact Integration Guides - Java or XML.
CVV Card Verification Value Is a security checking digit in the form of an extra code printed on a debit or credit card. See Appendix C for further information.
Gateway Online Payment Gateway A combination of software and hardware that provides an interface to the bank card processing network.
HPP Hosted Payment Page An online payment solution for customers wanting to process eCommerce transactions.
Merchant Client or Customer A person requiring a merchant service for the purpose of being able to receive/make electronic transactions via the internet.
PCI (PCI-DSS)
Payment Card Industry (Payment Card Industry Data Security Standard)
Used as an abbreviation for Payment Card Industry Data Security Standard. Used by MasterCard and Visa, the PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures focusing on cardholder data protection.
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8. Appendix A: Bank Response Codes Bank Response Codes Code Response Text Code Response Text APPROVED 00 Approved 08 Approved 11 Approved (not used) 16 Approved (not used) DECLINED 01 Refer to Card Issuer 41 Lost Card—Pick Up 02 Refer to Issuer’s Special Conditions 42 No Universal Amount 03 Invalid Merchant 43 Stolen Card—Pick Up 04 Pick Up Card 44 No Investment Account 05 Do Not Honour 51 Insufficient Funds 06 Error 52 No Cheque Account 07 Pick Up Card, Special Conditions 53 No Savings Account 09 Request in Progress 54 Expired Card 10 Partial Amount Approved 55 Incorrect PIN 12 Invalid Transaction 56 No Card Record 13 Invalid Amount 57 Trans. not Permitted to Cardholder 14 Invalid Card Number 58 Transaction not Permitted to Terminal 15 No Such Issuer 59 Suspected Fraud 17 Customer Cancellation 60 Card Acceptor Contact Acquirer 18 Customer Dispute 61 Exceeds Withdrawal Amount Limits 19 Re-enter Transaction 62 Restricted Card 20 Invalid Response 63 Security Violation 21 No Action Taken 64 Original Amount Incorrect 22 Suspected Malfunction 65 Exceeds Withdrawal Frequency Limit 23 Unacceptable Transaction Fee 66 Card Acceptor Call Acquirer Security 24 File Update not Supported by Receiver 67 Hard Capture—Pick Up Card at ATM
25 Unable to Locate Record on File 68 Response Received Too Late 26 Duplicate File Update Record 75 Allowable PIN Tries Exceeded 27 File Update Field Edit Error 86 ATM Malfunction 28 File Update File Locked Out 87 No Envelope Inserted 29 File Update not Successful 88 Unable to Dispense 30 Format Error 89 Administration Error 31 Bank not Supported by Switch 90 Cut-off in Progress 32 Completed Partially 91 Issuer or Switch is Inoperative 33 Expired Card—Pick Up 92 Financial Institution not Found 34 Suspected Fraud—Pick Up 93 Trans Cannot be Completed 35 Contact Acquirer—Pick Up 94 Duplicate Transmission 36 Restricted Card—Pick Up 95 Reconcile Error 37 Call Acquirer Security—Pick Up 96 System Malfunction 38 Allowable PIN Tries Exceeded 97 Reconciliation Totals Reset 39 No CREDIT Account 98 MAC Error 40 Requested Function not Supported 99 Reserved for National Use
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9. Appendix B: NAB Transact Gateway Response Codes The response codes returned by the NAB Transact Payment Gateway are outlined below: Gateway Response Code
Response Text Description
000 Normal Message processed correctly (check transaction response for details).
504 Invalid Merchant ID If Merchant ID does not follow the format XXXDDDD, where X is a letter and D is a digit, or Merchant ID is not found in NAB Transact database.
505 Invalid URL The URL passed to either the Echo, Query, or Payment object is invalid.
510 Unable To Connect To Gateway
Produced by the NAB Transact Client API when unable to establish connection to the NAB Transact Payment Gateway
511 Gateway Connection Aborted During Transaction
Produced by the NAB Transact Client API when connection to the NAB Transact Payment Gateway is lost after the payment transaction has been sent
512 Transaction timed out by the Client API
Produced by the NAB Transact Client API when no response to the payment transaction has been received from the NAB Transact Payment Gateway within the predefined time period (default 80 seconds)
513 General Database Error
Unable to read information from the database.
514 Error loading properties file
The Payment Gateway encountered an error while loading configuration information for this transaction
515 Fatal Unknown Error Transaction could not be processed by the Payment Gateway due to unknown reasons
516 Request type unavailable
The NAB Transact Payment Gateway does not support the requested transaction type
517 Message Format Error The NAB Transact Payment Gateway could not correctly interpret the transaction message sent
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10. Appendix C: Location of CVV The Card Verification Value is an anti-fraud measure used by some banks to prevent payments from generated card numbers. The CVV number is printed on the physical card, and is randomly assigned, therefore cannot be auto-generated. The CVV number can be found in the following places:
Card Type Location Visa Signature strip on back of card. Last digits of card number are
re-printed in reverse italics, followed by 3-digit CVV.
MasterCard Signature strip on back of card. Last digits of card number are re-printed in reverse italics, followed by 3-digit CVV.
Amex 4 digit CVV above card number on front of card.
Diners Club Signature strip on back of card. Last digits of card number are re-printed in reverse italics, followed by 3-digit CVV.
JCB Not used
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11. Appendix D: Trouble Shooting This guide describes some general situations that may occur in the day-to-day operation of NAB Transact. Please be familiar with these scenarios and take the indicated action when the situation is encountered.
If this happens… …do this An admin user needs to reset their password.
Either request a password reset via the link “Forgot your password?” located on the login screen or call the NAB Transact Service Centre, selecting Option 1
A general user needs their password to be reset.
Either request a password reset via the link “Forgot your password?” located on the login screen or contact their Administrator, or call the NAB Transact Service Centre, selecting Option 1
A merchant has a query in relation to their website set up.
Call the NAB Transact Service Centre, selecting Option 1.
A merchant needs assistance in processing a refund.
Refer to section 5.7 above on how to complete a refund or for further help call the NAB Transact Service Centre, selecting Option 3.
A merchant needs assistance in integrating their NAB Transact service onto their PC.
Refer to the NAB Transact Integration Guide or for further support call the NAB Transact Service Centre, selecting Option 1.
A merchant has an enquiry about a transaction that hasn't appeared in their settlement.
Complete a transaction search within reports function review the settlement date of the selected transaction to confirm the date settlement should have taken place then call the NAB Transact Service Centre if a value query is to be raised, selecting Option 3.
A merchant wants to change their address.
Call the NAB Transact Service Centre, selecting Option 2.
A merchant can't process a transaction. Call the NAB Transact Service Centre, selecting Option 1, or accessing the Transact function in the administration, reporting and search tool.
© National Australia Bank Limited. ABN 12 004 044 937. Copyright in the information contained in this site subsists under the Copyright Act 1968 (Commonwealth) and, through international treaties, the laws of many other countries. It is owned by NAB unless otherwise stated. All rights reserved. You may download a single copy of this document and, where necessary for its use as a reference, make a single hard copy. Except as permitted under the Copyright Act 1968 (Commonwealth) or other applicable laws, no part of this publication may be otherwise reproduced, adapted, performed in public or transmitted in any form by any process (graphic, electronic or mechanical, including photocopying, recording, taping or by storage in an information retrieval system) without the specific written consent of NAB.
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