MyLearning User Guide - mylearning.starbucks…mylearning.starbucks.com.edgesuite.net/.../MyLearningUserGuide.pdf · MyLearning User Guide MyLearning Overview The primary tasks you

MyLearning User Guide

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Table of Contents

MyLearning Overview.......................................................................................................................... 3 Browse the Catalog ............................................................................................................................... 4 Search the Catalog ................................................................................................................................5 Use Advanced Catalog Search............................................................................................................ 6 Browse the Training Calendar ............................................................................................................. 7 Search the Training Calendar .............................................................................................................. 8 Register for a Workshop from Your Learning Plan .........................................................................10 Register for a Workshop from the Training Calendar.....................................................................12 Withdraw from a Workshop ................................................................................................................14 Launch Online Training .......................................................................................................................15 Complete a Knowledge Check ..........................................................................................................16 Complete a Survey ..............................................................................................................................17 View Curriculum Status.......................................................................................................................18 View Learning History .........................................................................................................................19 Run Reports..........................................................................................................................................20 Configure User Settings......................................................................................................................21

Glossary............................................................................................................................................. 22

2 Copyright © 2010 Starbucks Coffee Corporation. All rights reserved.


MyLearning Overview The primary tasks you will perform in MyLearning can be organized into three areas: Find Training, Complete Training and Manage Training.

Find Training You can use several methods to find training in MyLearning. MyLearning contains various types of training such as eLearning, videos and workshops. For more information, see the following topics:

Browse the Catalog

Search the Catalog

Use Advanced Catalog Search

Browse the Training Calendar

Search the Training Calendar

Complete Training You can also perform training‐related tasks such as completing a knowledge check or a survey. For more information, see the following topics:

Register for a Workshop from Your Learning Plan

Register for a Workshop from the Training Calendar

Withdraw from a Workshop

Launch Online Training

Complete a Knowledge Check

Complete a Survey

Manage Training To manage your learning, you can use tools such as Learning History and Reports. You can view the status of a curriculum that is assigned to you to find the next action that you should take. You can also customize the display of MyLearning (and select email notifications) by configuring your user settings. For more information, see the following topics:

View Curriculum Status

View Learning History

Run Reports

Configure User Settings

About This Guide This MyLearning User Guide contains procedures that apply to all MyLearning users. (A separate MyLearning Manager Guide is available for managers). These procedures are illustrated by screenshots. The screenshots are labeled with numbered circles that represent the steps in each topic. Please refer to the Glossary at the end of this guide for important reference information.

Copyright © 2010 Starbucks Coffee Corporation. All rights reserved. 3


Browse the Catalog In the training catalog, you can browse by subject area or category. Browsing the catalog is useful when you know what type of training you are seeking, but do not know an exact title. To browse for training in the catalog, follow these steps:

1. On the Catalog menu, click Browse Catalog.

2. To view the courses or subtopics within a subject, click the arrow to expand the list. The arrow will point downward to indicate that the subject is expanded.

3. Expand subjects and subcategories as needed, then click on a course. Details about the course will appear in the right‐hand pane. You can click one of the action buttons, depending on what you want to do next.

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If you know the name (or part of the name) for the course you want to find, you can search the catalog instead. See Also:

Search the Catalog






Search the Catalog In the training catalog, you can search for a course or a curriculum by using keywords. In order to search the catalog, you must know search criteria keywords such as the title or words in the description of the course or curriculum. To search the catalog, follow these steps:

1. In the banner along the top of the MyLearning screen, click in the Search Catalog box.

2. Type keyword(s), and then click the search symbol (magnifying glass).

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3. Curriculum and courses will appear in Catalog Search Results. You can click one of the action buttons, depending on what you want to do next.

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If you receive too many results and want to search with more precision, you can use Advanced Catalog Search instead. See Also:

Browse the Catalog






Use Advanced Catalog Search Advanced Catalog Search offers more ways to search for training. For example, you can search for all online training. You can also use the Advanced Catalog Search to narrow your search results by specific criteria. For example, you could search for all online training that contains the keyword “barista.” To use Advanced Catalog Search, follow these steps:

1. On the Catalog menu, click Advanced Catalog Search.

2. Type search criteria, such as Keywords or Search Options, and then click the Search button.

NOTE: Click Help for more information about keywords and search options.

3. Click on a course title in Catalog Search Results to view more details. You can click one of the

action buttons, depending on what you want to do next.

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See Also:

Browse the Catalog

Search the Catalog





Browse the Training Calendar The Training Calendar displays workshops, organized by date and title. The number of workshops for each title is indicated in parentheses. To browse the Training Calendar, follow these steps:

1. On the Catalog menu, click Training Calendar.

2. Use the navigation controls at the top center of the calendar to browse by month.

3. (Optional) You can use the buttons at the top left to toggle the calendar display by Day, Week or Month view.

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4. Click on a course title for more details. You can click one of the action buttons, depending on what you want to do next.

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If you know the name (or part of the name) for the course you want to find, you can search the catalog instead. You can also search the calendar to display a certain course or all the courses for a particular training center. See Also:

Search the Catalog





Search the Training Calendar Searching the Training Calendar offers more ways to find and display instructor‐led workshops. For example, you can search for workshops in a particular training facility and see the results in a standard calendar format. To search the Training Calendar, follow these steps:


2. Click the Calendar Search link.

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3. Specify search criteria to customize the calendar display. For example:

To display a specific training center(s) only, follow these steps:

a. In the Facility row, select Starts With from the drop‐down menu, and then click the Select link.

b. Find the training center(s) in the Facility list, select the corresponding Select check box, and then click Submit.

To display a specific workshop(s), enter keyword(s) in the Title or Description text box(es).

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4. When you are satisfied with your selection(s), click Search. The calendar display updates to reflect the specified search options.

NOTE: You can enter a single search criterion, or you can combine search criteria to further customize the calendar.

The training calendar will display only the workshops that match your search criteria. If you know the name (or part of the name) for the course that you want to find, you can search the catalog instead. See Also:

Browse the Catalog

Search the Catalog





Register for a Workshop from Your Learning Plan If you or your manager has added a workshop to your Learning Plan, you can find available dates/locations and register to attend the workshop. To register for a workshop from your Learning Plan, follow these steps:

1. On the Learning menu, click Learning Plan.

2. Locate the workshop for which you want to register, and then click the title for more details.

NOTE: An instructor‐led workshop is indicated by a person symbol in the Type column.

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3. Click the Offering Details button or the Request Schedule button for registration information.

NOTE: The Request Schedule button allows you to request that a date and time be scheduled for a workshop (that does not have any dates scheduled yet).

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4. On the Registration page, review the available dates under Available Workshops to find the date/time that you prefer. Then click Register.

NOTE: If the workshop is full, the Register button will not appear. In this case, click the workshop title, and then click Offering Details for registration information.

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5. In the Registration Comments field, type any optional comments for the instructor such as special needs or accommodations. Then click Confirm.

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After you have registered for a workshop, its status will change to “registered” in your Learning Plan. If you do not see the workshop you want in your Learning Plan, you can find it in the Training Calendar and add it to your Learning Plan (see Register for a Workshop from the Training Calendar). When you complete a course or workshop, a learner evaluation survey may be assigned to you. See Also:



Complete a Survey



Register for a Workshop from the Training Calendar The Training Calendar is a convenient way to view and register for upcoming workshops that are available in your area. The Training Calendar displays workshops, organized by date and title. To register for a workshop from the Training Calendar, follow these steps:


2. Find the workshop you want to register for, and then click the workshop title for more details.

3. To register, click the Register button (in the Action column, scroll to the right to locate).

NOTE: If the workshop is full, no buttons will appear in the Action column. In that case, click the workshop title, and then click the Workshop Details button for registration information.

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4. If a workshop requires approval from your manager, you will be notified of this requirement. Click Yes to proceed.

5. In the Comments field (under Registration Comments), type any optional comments for the facilitator, such as special needs or accommodations. Then click Confirm.

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After you have successfully registered for a workshop, it will be added to your Learning Plan with a “registered” status, and you will receive a confirmation email if you have a company email address.



When you complete a course or workshop, a learner evaluation survey may be assigned to you. See Also:



Complete a Survey



Withdraw from a Workshop If you are unable to attend a workshop, you can withdraw from the workshop in MyLearning. You may keep the workshop in your Learning Plan if you want to register again for another date. To withdraw from a workshop, follow these steps:


2. Locate the workshop that you want to withdraw from, and then click View Registration.

3. In the workshop Registration page, click Withdraw.

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4. A confirmation window will appear. Click OK to confirm.

NOTE: If you withdraw from a workshop that is a prerequisite for another enrollment, you will see a warning. The system will automatically withdraw you from the dependent workshop.

5. (Optional) If you also want to remove the workshop from your Learning Plan, click Yes.

NOTE: If you withdraw from a workshop that was assigned to you, it will remain in your Learning Plan until you complete the assignment.

If you withdrew from a workshop but did not remove it from your Learning Plan, the workshop will still appear in your Learning Plan but the status will change to “Must be registered.” You can find another date and register for the workshop again from your Learning Plan. See Also:





Launch Online Training Online training can be an eLearning course, a video or an electronic document such as a PDF. You can launch and complete online training directly from MyLearning at any time. To launch online training, follow these steps:


2. Find the online training item in your Learning Plan, and then click the course title.

NOTE: Online training is indicated by a computer symbol in the Type column.

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3. On the Item Details page, click Go to Content, and then complete the course as instructed.

4. After you complete the online training, click the Close button (X) in the top right‐hand corner to close the online training window.

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After you have successfully completed an online training course, it will appear in your Learning History. Also, after you complete an online training course, a learner evaluation survey may be assigned to you. In order to receive credit for an online training course, you may need to complete a knowledge check. In this case, the related knowledge check will appear in your Learning Plan. See Also:


Complete a Survey




Complete a Knowledge Check If a knowledge check is required after you complete a learning item, it will appear in your Learning Plan. In this case, you must complete (or pass) the knowledge check in order to be credited for the training. To complete a knowledge check, follow these steps:


2. Find the knowledge check that you want to complete, and then click Go to Content.

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3. In the exam window, click Start Exam.

4. Answer the first question, and then click Next to continue. Repeat this step for each question. (Optional: In some cases, you can click Check Answer after each question.)

NOTE: Make a note of the questions that you answer incorrectly so that you can discuss them with your manager after you complete the knowledge check.

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5. To complete the exam, click Yes in the Grade Exam window, and then click Continue.

6. Close the exam window to return to MyLearning.

After you have completed a knowledge check, it will appear as “Complete” in your Learning History. See Also:

Complete a Survey




Complete a Survey When you complete a course or workshop, a learner evaluation survey may be assigned to you. Please complete the evaluation survey to help improve our training. To complete a learner evaluation survey after you complete a course or workshop, follow these steps:

1. On the Learning menu, click Surveys.

2. Find the survey that you want to complete, and then click Launch Survey.

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3. Select the option button for each rating and type text to answer open‐ended questions. (Click Next Page, if necessary, to answer any additional survey questions.)

4. Click Save, and then click Submit to complete the survey.

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TIP! If you have a survey to complete, an alert will appear in the Alerts section on the home page. You can click directly on this alert to take the survey.

See Also:




View Curriculum Status A grouping of several learning items is known as curriculum (for example, “Repeatable Beverage Curriculum”). View Curriculum Status to track progress and determine the next step for completion. You must have a curriculum assigned to you in order for it to appear in the Curriculum Status display. (A curriculum can be assigned to you by your manager, a system administrator or yourself.) To view the status of a curriculum that is assigned to you, follow these steps:

1. On the Learning menu, click Curriculum Status.

2. In the Curriculum Status list, you can review the following information:

The completion status of each curriculum can be identified by the folder symbol. If a green check mark displays on the folder, the curriculum is complete.

The Next Action Date is the next due date for the curriculum. When you need to take action on requirements or an item is overdue, an alert symbol appears.

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3. Click the Curriculum Title to view more details about a set of curriculum.

4. Click the arrow to expand the list for additional details about each item within the curricula.

The Type column indicates blended learning, instructor‐led, online/eLearning, or other.

The Required By column indicates the due date for the item.

The Date Completed column indicates a completion date for the item. A scroll symbol will also be displayed in this column if credit is awarded.

The Status column indicates the status of the item.

The Action column displays different action buttons depending on the item type, such as Go to Content or Request Schedule.

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See Also:

Launch Online Training



View Learning History Your Learning History contains learning items that you have completed, including details such as completion date and status. You can use the Learning History to track your learning, to review content or to print a completion certificate. You must complete at least one training item before anything will be displayed in your Learning History. To view your Learning History, follow these steps:

1. On the Learning menu, click Learning History.

2. To sort the list by the Title, Type, Completion Date or Status, click the corresponding column header.

3. To view the details of a specific item in your Learning History, click the item name in the Title column.

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See Also:

View Curriculum Status



Run Reports To monitor the progress of your learning, there are a number of reports that you can run. Understanding the report options that are available to you will allow you to customize a report to your needs. To run reports, follow these steps:

1. Click the Reports menu.

2. To see a list of corresponding reports, click the plus sign to expand a category.

3. Click a Report Name in the list.

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4. Update the options to configure the report (none of the options are required). Some of the main options are described below (options that appear depend on the selected report):

User: You can leave this at the default (Self).

Report Title: This defaults to the name of the report, but you can append or modify it.

Report Header/Footer: This allows you to add a header and footer, such as the date.

Report Destination: Select Local File to save the report as a file on your computer.

Report Format: Select PDF to save the report in a PDF format.

Mask User IDs: Clear this option if you prefer to display the Global Username(s).

Page Break Between Records: Clear this option to reduce the page count.

Completed Date From/To: You can specify a time range for some reports.

Completion Status: Select a completion status to customize the report.

5. Click Run Report.

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Your report will open in a PDF document. You can save this report to your hard drive with a unique filename for future reference.



Configure User Settings You can configure your user settings to control how information is displayed in MyLearning. You can also specify the email notifications that you want to receive (if you have been assigned a company email address). To configure your user settings in MyLearning, follow these steps:

1. On the Personal menu, click User Settings.

2. Select your time zone from the Time Zone ID list, click Always Display Workshops in this Time Zone, select the appropriate currency (if needed), and then click Apply Changes.

3. (Optional) Configure other preferences such as how the date or time is displayed.

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4. Select the check box for each email notification that you want to receive, and then click Apply Changes.

NOTE: You will only receive email notifications if you have a company email address.

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MyLearning will update to display your new user settings. Notifications will be configured according to the new settings.



Glossary

Action Buttons When you select a learning item in MyLearning, one or more buttons may appear in the Action column. Which button(s) appear depends on which action(s) are available for that learning item.

Adds/removes this learning item to your Learning Plan.

Takes you to a page with more details about this learning item.

Takes you to a page with more details about this workshop.

Enrolls/withdraws you for a workshop or online class.

Allows you to request that a date/time be scheduled for a workshop (that does not have any dates scheduled yet).

Takes you to a form where you can enter your address so that a hard copy of the training material(s) can be mailed to you.

Allows you to assign a curriculum to yourself (most curriculum must be assigned by your manager or the system administrator).

Launches or re‐launches a course.

Launches a learner satisfaction survey.

Assignment Type When you assign training, you can specify an assignment type of Required, Recommended, Optional or Compliance.

To specify an assignment type, follow these steps: 1. Click Select (follows the Assignment Type box). 2. In the Search Assignment Types dialog box, type R and then click Search. 3. In the Assignment Types dialog box, click Select for the assignment type you want to use.




Curriculum A curriculum is a packaged set of learning items.

Learning Item A course (eLearning module, workshop or video), job aid, knowledge check or skill check.

Online Training Online training can be an eLearning module, video or electronic document (such as a PDF document).

Documents

MyLearning User Guide - mylearning.starbucks…mylearning.starbucks.com.edgesuite.net/.../MyLearningUserGuide.pdf · MyLearning User Guide MyLearning Overview The primary tasks you