MyBook_3.0 marzo 2016.book

CustoTrainDirec

V 3.0

mer Support &ing Worldwidetory

- 1 - V 3.0October 2015

Fleet Operations Centre (FOC)

Authorized Service Centres

Leonardo AW Customer Portal

Customer Support & Training

Customer Support and Services Italy

Customer Support and Services UK

Customer Support and Services US

Product Support and Customer Service PZL

Training Italy

Training UK

Training USA

Finmeccanica Helicopter Division Regional Satellites

Finmeccanica Helicopter Division Joint Ventures

Powerplant Services/Component &Accessories

Warranty Services

CONTENTS

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Fleet(FOC

Fleet Operations Centre (FOC)

Operations Centre)

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FLE

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FLEET OPERATIONS CENTRE (FOC)

Fleet Operations Center IT

VIA DEL GREGGE 100 - 21015 LONATE POZZOLO (VA)

Italy only toll free: 800 160950phone: +39 0331 664444fax: +39 0331 664545e-mail: [email protected]

Fleet Operations Center UK

LYSANDER ROAD YEOVIL, SOMERSET, BA20 2YB UNITED KINGDOM

24/7 AOG MATERIALS

from 6 a.m. to 10 p.m.: +44 (0) 1935 702866from 10 p.m. to 6 a.m.: +44 (0) 7741 036307fax: +44 (0) 1935 704888e-mail: [email protected]

24/7 TECHNICAL ENQUIRIESfrom 6 a.m. to 10 p.m.: +44 (0) 1935 702866from 10 p.m. to 6 a.m.: +44 (0) 7748 760784fax: +44 (0) 1935 704888e-mail: [email protected]

Fleet Operations Center USA

3050 RED LION ROAD, PHILADELPHIA PA 19114 - USA

US only toll free: +1 888 248 7822 phone: +1 215 281 1485 fax: +1 215 268 9104 e-mail: [email protected]

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Agusta Aerospace Services S.A. BELGIUM

24 HOURS SERVICE

phone: +32 475 747730fax: +32 423 41945

AgustaWestland do BRASIL LTDA

24 HOURS SERVICE

phone: +55 (11) 36012269

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AuthCent


orized Serviceres

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AU

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AUTHORIZED SERVICE CENTRES


OUR NETWORK OF FINMECCANICA HELICOPTER DIVISION AUTHORISED SERVICE CENTERS HAS CONTINUED TO INCREASE IN RECENT YEARS AND WE NOW HAVE A SUPPORT PRESENCE IN MORE THAN 40 COUNTRIES. WE ARE ALSO COMMITTED TO INCREASING OUR REGIONAL SUPPORT THROUGH EXPANSION IN KEY STRATEGIC MARKETS IN THE MIDDLE EAST, FAR EAST AND AFRICA.

TO CONTACT YOU LOCAL AUTHORIZED SERVICE CENTRE PLEASE FOLLOW THE LINK BELOW:

www.finmeccanica.com/customer-support/elicotteri-helicopter/support/supply-service-centres

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http://www.agustawestland.com/service_centers

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LeonPorta


ardo AW Customerl

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e-mail:

LEONARDO AW CUSTOMER PORTAL

LEONARDO AW CUSTOMER PORTAL IS THE FINMECCANICA HELICOPTER DIVISION WORLDWIDE PORTAL DEDICATED TO CUSTOMERS, AERONAUTICAL AUTHORITIES, VENDORS AND ANY OTHER ENTITY THAT IS INTERESTED IN HAVING ACCESS AND SHARING INFORMATION THOUGHT FINMECCANICA SYSTEMS.

LEONARDO AW CUSTOMER PORTAL AIM IS TO ENABLES CUSTOMERS TO SHARE INFORMATION AND INTERACT WITH AW, HAVING A SINGLE DEDICATED CHANNEL.


www.finmeccanica.comVIA G. AGUSTA, 520 - 21017 CASCINA COSTA DI SAMARATE (VA)

phone: +39 0331 225036fax: +39 0331 225988e-mail: [email protected]

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http://www.agustawestland.com/customer-support-training/portals/leonardo?WT.ac=Leonardo

http://www.finmeccanica.com/customer-support/elicotteri-helicopter/customer_portals/leonardo

http://www.finmeccanica.com/customer-support/elicotteri-helicopter/customer_portals/leonardo?WT.ac=Leonardo

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CustTrain

Customer Support & Training

omer Support &ing

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CUSTOMER SUPPORT & TRAINING

Senior Vice President Customer Support and Training

JOHN PONSONBYVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Vice President Customer Support and Services Italy

ALESSANDRO BARICCIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)

phone: +39 0331 915455fax: +39 0331 915659mobile: +39 335 7431559e-mail: [email protected]

Vice President Customer Support & Services UK

JOHN DIXONLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)

phone: +44 (0) 1935 703748fax: +44 (0) 1935 702235mobile: +44 (0) 7850 304700e-mail: [email protected]

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Vice President Customer Support & Training USA

MICHAEL HOTZE3050 RED LION RD. PHILADELPHIA, PA, 19114 UNITED STATES

phone: +1 215 281 1490fax: +1 215 281 0447mobile: +1 215 300 7015e-mail: [email protected]

Vice President Customer Training Worldwide

MICHELE SORICEVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)

phone: +39 0331 915078fax: +39 0331 915145 mobile: +39 340 1857449e-mail: [email protected]

Vice President Customer Support & Training Governance & Development

GIOVANNI CECCHELLIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Customer Support and Services Italy

omer Support &ices Italy

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CUSTOMER SUPPORT & SERVICES ITALY

Vice President Customer Support & Services Italy

ALESSANDRO BARICCIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Management

CRISTIAN NASOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Management - Commercial Operators

FABRIZIO PEANOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Customer Support & Services Manager - Europe

GIANNA CASETTAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager - Italy / Swit-zerland / Austria

FRANCESCO SURACEVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager North - Europe

EMANUELE RUSPINIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager South & EastEurope

ARNALDO REGAGIOLIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager UK & Ireland

PAUL ADAMLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)

phone: +44 1935 705036mobile: +44 7827 950385e-mail: [email protected]

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Customer Support & Services Manager - Global Operators

ANDREAS TENBERGEVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager

MARCO MALTAGLIATIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)



ALESSIO PAGLIARINVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)



DANIELE CIAVARELLAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager - India / Caspian / Stan-Countries

MICHELE RUSSOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Customer Support & Services Manager - Russia

EUGENIO DALLA ROSABASED ON SITE


Customer Support & Services Manager - Africa

NICOLO’ BARBETTAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Customer Support & Services Management - Military Operators

ALESSANDRO GUGLIELMOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)

phone: +39 0331 915465fax: +39 0331 915659mobile: +39 3459620583e-mail: [email protected]

Customer Support & Services Manager - International Military Operators

BRUNO VILLELLAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager - Sweden andNew Zealand Military Operators

FABRIZIO NUNEZVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager - AW109 LUHSouth Africa

STEFANO RUSCONIAGUSTAWESTLAND 340, WITCH-HAZEL AVENUE, ECO COURT, FIRST FLOOR, TECHNOPARK, CENTURION 0157, SOUTH AFRICA

fax: +39 0331 915658mobile: +39 345 741494e-mail: [email protected]

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Customer Support & Services Manager - African Government Operators

PHILIPPE RIALTOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager - Products Development and New Programs

CARLO CERUTTIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager - Italian GovernmenOperators

PAOLO MELLAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager - Italian Air Force

GIMMI BATTISTA CARDANIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager - Italian ArmyDANIELE GARAVIANIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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CUSTOMER SUPPORT & SERVICES MANAGER - ITALIANLAW ENFORCEMENT OPERATORSMASSIMO GAVATORTAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)

Customer Support & Services Manager - AW101

CARLO CATTORINIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager - AW101 MMIIVAN GIUSEPPE VENEGONIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager - AW101 C-SAR

PAOLO PANAGIABASED ON SITE

mobile: +39 346 6921619e-mail: [email protected]

Customer Support & Services Manager - AW101 Support

NICHOLAS DUDLEYLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)

phone: +44 (0) 1935 3864178fax: +44 (0) 1935 705182e-mail: [email protected]

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Customer Support & Services Management - Network

GIUSEPPE RUMOROVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager - Middle East

SALVATORE RITROSIBASED ON SITE

mobile: +39 340 9469491mobile: +97 15671 59586e-mail: [email protected]

Customer Support & Services Manager - Northern MEGIAN MARIA GAGGIOTTIBASED ON SITE


Customer Support & Services Manager - QatarANDREA DI GIOVANNIBASED ON SITE


Customer Support & Services Manager - Saudi ArabiANDREA MAZZOLABASED ON SITE


Customer Support & Services Manager - Southern MEALBERTO BARBUTOBASED ON SITE


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Customer Support & Services Manager - DubaiANTONIO BUONOBASED ON SITE


Customer Support & Services Manager - South East AsiaJOAO OSVALDO PEREIRA DA SILVABASED ON SITE

mobile: +39 331 6872806mobile: +60 125 200 806e-mail: [email protected]

Customer Support & Services Manager - Malaysia /Indonesia

DARIO CANZIANIBASED ON SITE


Customer Support & Services Manager - MalaysiaGIAN PAOLO CALEFATOBASED ON SITE

mobile: +39 340 3489813mobile: +60 125 680 097e-mail: [email protected]

Customer Support & Services Manager - PhilippinesSILVANO CERVELLINBASED ON SITE


Customer Support & Services Manager - China (Shanghai)MARCO CARDINOTTIBASED ON SITE


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Customer Support & Services Manager - China (Beijing / CAH)

ANGELO CECCHINIBASED ON SITE


Customer Support & Services Manager - China (Beijing)

PASQUALE VARLOTTABASED ON SITE


Customer Support & Services Manager - China, Japan & South Korea

SEBASTIANO CORÀVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Support & Services Manager - Japan & South Korea

GIUSEPPE CELLAIBASED ON SITE

mobile: +39 331 6322365mobile: +81 8044 236296 e-mail: [email protected]

Customer Support & Services Manager - Australasia

MASSIMO TOSOBASED ON SITE


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Technical Representative Network

FABIO SCIARINIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Technical Representative - North Sea, UK and Central Europ

FABIO SCIARINIBASED ON SITE


Technical Representative - West Europe, Marocco & Mauritania

FRANCO TORELLIBASED ON SITE

fax: +39 0331 915659mobile: +39 342 1326988mobile: +34 671 120908e-mail: [email protected]

Technical Representative - Russia & CIS

FABRIZIO TENARDIBASED ON SITE

fax: +39 0331 915659mobile: +39 342 3848879mobile: +7 (926) 15 57 808e-mail: [email protected]

Technical Representative - South Africa

SILVANO MANENTIBASED ON SITE


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Technical Representative - North Africa / Algeria

LUCA FIORETTIBASED ON SITE


Technical Representative - Australia

PAOLO MANTELLINIBASED ON SITE


Technical Representative - India, Caspian and Stan-Coutries

VALERIO BIDOGLIOBASED ON SITE


Technical Representative - Cina

CARMELO GIANNINIBASED ON SITE


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Service Capability Management

FRANCESCO GALGANIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Aircraft Service Stations

MAURIZIO CASATIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Components R&O Centres

FRANCESCO GALGANIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Aircraft Maintenance Services

LUCIANO MAGISTRIVIA G. AGUSTA, 520 - 21017 CASCINA COSTA DI SAMARATE (VA)


Field Service Manager

FRANCESCO BELLARDIVIA G. AGUSTA, 520 - 21017 CASCINA COSTA DI SAMARATE (VA)


Base Maintenance Manager

PIERGIORGIO FERRAZZIVIA G. AGUSTA, 520 - 21017 CASCINA COSTA DI SAMARATE (VA)


CAMO "Post Holder"

PAOLO STEVENINVIA ROMA 33/A - 21029 VERGIATE (VA)


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Internal Costs Management

DENISA FINISTAURIVIA DEL GREGGE 100 - 21015 LONATE POZZOLO (VA)


COMP & Warranties Management

AURELIO ACCARDIVIA DEL GREGGE, 100 - 21015 LONATE POZZOLO (VA)


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Material Services & Planning

ALFIO MIETTOVIA DEL GREGGE 100 - 21015 LONATE POZZOLO (VA)


Civil/Dual use Orders Management

EMANUELE IANNELLOVIA DEL GREGGE 100 - 21015 LONATE POZZOLO (VA)


Military Orders Management

ANNALISA GIROLAVIA DEL GREGGE 100 - 21015 LONATE POZZOLO (VA)


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Product Support Engineering & Licenses

MAURIZIO D’ANGELOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)

phone: +39 0331 915833fax: +39 0331 664680mobile: +39 335 7322996e-mail: maurizio.d'[email protected]: [email protected]

Technical Publication ServicesSILVIA GALLERIVIA G. AGUSTA, 520 - 21017 CASCINA COSTA DI SAMARATE (VA)

phone: +39 0331 225036fax: +39 0331 225988mobile: +39 347 2150549e-mail: [email protected]: [email protected]

HUMS Support

MORENO SAPORITIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Product Support Engineering Commercial & Dual Use

RICCARDO DEL DUCAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


AW109 / 119

ANDREA BARCAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)

phone: +39 0331 915874fax: +39 0331 664480mobile: +39 349 3374874e-mail: [email protected]: aw109aw119serviceengineering.mbx.aw@finmecca

nica.com

AW139

ROBERTO DI PROCOLOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


AW169

MASSIMO PELOSINVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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AW189

LUIGI ZACCHEDDUVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Product Support Engineering Military

OMAR TRABATTONIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


AW101

SIMONE MARCHINIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)

phone: +39 0331 915810fax: +39 0331 664680mobile: +39 349 3374749e-mail: [email protected]: [email protected]: [email protected]

ICH-47F

DAVIDE PIRRÒVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


e-mail: [email protected]

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AW129

GUIDO BRAMBILLAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)

phone: +39 0331 915802fax: +39 0331 664680e-mail: [email protected]: aw129serviceengineering.aw129serviceengmailbox

[email protected]: [email protected]

Product Support Engineering Licenses

FABIO FANTINVIA G. AGUSTA, 520 - 21017 CASCINA COSTA DI SAMARATE (VA)


Product Support Engineering NH90

ORAZIO CARAMIAVIA TRIESTINA, 214 -30173 TESSERA (VE) - ITALY

phone: +39 0412 615320 mobile: +39 347 2218016e-mail: [email protected]

Product Support Engineering NH90

MAURO BOCCOTTIVIA TRIESTINA, 214 -30173 TESSERA (VE) - ITALY


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NH90 Customer Support & Services Integrated Team

GABRIELE BORDINOVIA TRIESTINA, 214 -30173 TESSERA (VE) - ITALY


NH90 Customer Support (at NHIndustries)

DIEGO PARPAIOLA765, RUE ALBERT EINSTEIN - 13851 AIX-EN-PROVENCE CEDEX 3 - FRANCE


NH90 Customer Support & Services Management - Delivery Interface

GABRIELE BORDINO (AD INTERIM) VIA TRIESTINA, 214 -30173 TESSERA (VE) - ITALY


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CustServ

Customer Support and Services UK

omer Support &ices UK

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CUSTOMER SUPPORT & SERVICES UK

Vice President Customer Support & Services United Kingdom

JOHN DIXONLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)

phone: +44 (0) 1935 703748 fax: +44 (0) 1935 702235mobile: +44 (0) 7850 304700e-mail: [email protected]

Business Development UK

ALLAN DODGELYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Supply Chain Development Manager

ANDY JACOBSLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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Aircraft Services

DANNY RICELYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Aircraft Services Platform Manager Apache, Lynx and Wildcat

MICK UNSWORTHLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Aircraft Services Platform Manager EH/AW101

PAUL SKINNER LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Aircraft Services Manager Nawsarh

SIMON BURROWSLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Aircraft Services Manager Civil Flight

NIGEL VARNEYLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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Aircraft Services Manager Field Service

GARY LINSCOTTLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Sub Contract Resource Manager

IAN BENTLEYLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Health & Safety & Quality Manager

NICK BOWLESLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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UK Material Service

JULIE HOLDSTOCKLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)

phone: +44 (0) 1935 703999mobile: +44 (0) 7858 231591e-mail: [email protected]

Delivery & Supply Manager

GARY WILSHAWLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Delivery Manager (MoD)

JASON BRINCKLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Delivery Manager (Milex)

STEVE COXLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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Customer Service Management International AW101

PAUL CLEMPSONLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Senior Customer Service Manager VVIP

JOAO LOURENCOLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Customer Service Manager Regal and Azerbaijan

ROB WAKELYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Customer Service Manager Turkmenistan

JOAO LOURENCOLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Customer Service Manager Algeria and Nigeria

IAN MONKLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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In Country Representative Regal

JOHN MARTINLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)

mobile: +44 (0) 7789 758928e-mail: [email protected]

Civil Maintenance UK

PAUL ADAMLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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Senior Customer Service Manager AW101

PAUL CLEMPSONLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Customer Service Manager AW101 Japan

AITOR MARTINEZLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Customer Service Manager AW101 Denmark and MMI

AMANDA RENDELLLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Customer Service Manager AW101 Canada

PHILIP EVANSLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


In Country Service Manager AW101 Japan

DAVE CLEASBYKAWASAKI HEAVY INDUSTRIES LTD 1, KAWASAKI-CHO BUILDING NUMBER 243 - KAKAMIGAHARA CITY GIFU PREFECTURE 504-8710 (JAPAN)


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Senior Customer Service Manager Algeria and Portugal

FRANCOIS KOTZELYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Customer Service Manager Algeria SAR

ROB BUTLERLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


In Country Service Manager Portugal

NICK GREENLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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Customer Service Management International - Sea King, Lynx & OOP

CHRIS WILLIAMSLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Senior Customer Service Manager Sea King, Lynx & OOP

ANDREW HODDINOTTLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Customer Service Manager Germany and Belgium

KEITH HUNTLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Customer Service Manager Malaysia, France (SIMMAD) and Brazil

COLIN HALLLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Customer Service Manager India, Pakistan and Egypt

MICHELLE COLLINGSLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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In Country Service Manager Oman, Qatar and Thailand

DANIEL JONESAL-KHUWAIR - PO BOX 1462 MUSCAT PC133 - SULTANATE OF OMAN

phone: +9 6894 023307fax: +9 6824 210429mobile: +44 (0) 7584 238853e-mail: [email protected]

In Country Service Manager South Africa

TONY RENDELLAGUSTAWESTLAND 340, WITCH-HAZEL AVENUE, ECO COURT, FIRST FLOOR, TECHNOPARK, CENTURION 0157, SOUTH AFRICA


Customer Liaison Co-ordinator

SARAH BURKELYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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Customer Service Management Norway

MARK FAIRLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)

phone: +44 (0) 1935 702631 fax: +44 (0) 1935 703388 mobile: +44 (0) 7827 891238e-mail: [email protected]

Senior Customer Service Manager Norway

MARK GODDARDLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Customer Service Manager Norway

SIMON DORELYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Customer Service Manager Norway

ADRIAN BELLLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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Senior Customer Service Manager AW159 & Korea

ALAN STALLARDLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


In Country Service Manager Korea

MARK AKHURSTLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Customer Service manager Korea and Airbus

JASON CHANTLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)

phone: +44 (0) 1935 705528e-mail: [email protected]

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Product Support Engineering

DAVID VINCENTLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Platform Manager Lynx and AW159

KELVIN REESLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Platform Manager AW101

ALAN ECKERSALLLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Platform Manager Sea King, Apache and Chinock

DAVID VINCENTLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Business Services Manager

MIKE MAYLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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Support Engineering Manager

KEVIN THORNTONLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Service Engineering Manager

ALISDAIR WOODLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


In-Service Support Manager - ROCE

COLIN JOYCELYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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CustServ

Customer Support and Services US

omer Support &ices USA

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CUSTOMER SUPPORT & SERVICES USA

Vice President Customer Support & Training

MICHAEL HOTZE3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Senior Manager, Material SupportANDREA CAMPAGNA3050 RED LION RD,PHILADELPHIA, PA 19114 UNITED STATES

phone: +1 215 501 0826fax: +1 215 281 0447mobile: +1 267 250 7293mobile: [email protected]

Manager Forecasting / Planning

IVAN SFREGOLA3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


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Manager, Customer Orders

FRANK RALPH3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Supervisor, Customer Order

GAIL SOURWINE3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES

phone: +1 215 281 7341fax: +1 215 281 1366e-mail: [email protected]

Supervisor, Warranty

PATRICIA WRIGHT3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


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Director, Completions & MaintenanceGORDON LEATHEAD3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Supervisor Maintenance

MARIO OLIVETO3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES

phone: +1 215 281 1307 fax: +1 215 281 1308mobile: +1 267 968 2135e-mail: [email protected]

Supervisor Completions

CARLOS INFANTE3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Senior Manager, Completions Engineering

MARTIN CAMERON3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Manager, Completions Quality Control

MICHAEL MCDONALD3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


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Supervisor, Part 145 Materials

PATRICIA RAFFERTY3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


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Senior Manager, Integrated Logistic SupportJAMES WHITNEY3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Manager, MRO / CRO Network (Service Centres)

ROBERTO MASCHERONI3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


New Fleet Introduction - AW189

PAUL ROSENBERGER3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES

mobile: +1 215 459 1736e-mail: [email protected]

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Director, Customer SupportALESSANDRO CAFFARO3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Customer Support Manager, Proposals & ContractsSARAH MUMFORD3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Senior Manager, Customer Support EngineeringCHRISTOPHER LEMIEUX3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Supervisor Technical Publication

AUDREY WHALEN3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES

phone: +1 215 281 7360 fax: +1 215 281 1308e-mail: [email protected]

Supervisor, Service Engineering

ROBERT BENAK3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


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Service Engineering

ADAM BUCHER3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Service Engineering

VINCE GUGLIELMELLO3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Service Engineering

STEVEN SALVATORE3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Service Engineering

CALEB STOVALL3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Service Engineering

AVERY WILLIAMS3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


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Senior Manager, Customer SupportMICHAEL GAINES3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Customer Support Project Manager

JAVIER MATOS3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Customer Support Project Manager

ALBERT VAZQUEZ3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Customer Support Manager

ROBERT DOCHNAHL3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES



MEHRAN JAFARI3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


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MICHAEL LUDWIG3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES



JOHN CARY3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES



MATTHEW PALMER3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Customer Support Representative

PHILIP CAMACHO3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


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Senior Manager, Technical RepresentativesJAMES HELKEY3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Technical Representative Canada

GRAHAM ALLANBASED ON SITE

mobile: +1 215 200 9997 USA mobile: +1 778 908 2872 CANADA e-mail: [email protected]

Technical Representative Philadelphia

CHARLES ANDERSEN3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Technical Representative Mexico and South America

SAID TORRES BARRERABASED ON SITE

fax: +1 215 281 0447mobile: +1 267 597 2601 USA mobile: +521 55 5073 4858 Mexico and South

America e-mail: [email protected]


KENNETH BROOKINS3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


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Technical Representative Gulf of Mexico - AW109/AW119

DONALD BROWNBASED ON SITE


Technical Representative North East USA

ALAN BURTONBASED ON SITE


Technical Representative North West USA

MICKEY CHANEYBASED ON SITE


Technical Representative Mexico and south America

ROMAN CARRETOROJOBASED ON SITE

mobile: +1 215 917 5301mobile: +521 722 254 8477 Mexico and South

America e-mail: [email protected]

Technical Representative South East USA

JOHN CONRADBASED ON SITE


Technical Representative Gulf of Mexico AW139

CHAD DAIGLEBASED ON SITE


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CONNOR ENGLISH3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Technical Representative Mexico and South America

MARCO ESPEJEL ORTEGABASED ON SITE

mobile: +1 215 327 1012mobile: +521 722 510 6861 Mexico and South

Americae-mail: [email protected]


TIMOTHY GILES3050 RED LION RD, PHILADELPHIA, PA 19114 UNITED STATES


Technical Representative Canada

ANDREW HANSCHKEBASED ON SITE


Technical Representative South West USA

MICHAEL LARSONBASED ON SITE


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Technical Representative North West USA

PATRICK MCLAINBASED ON SITE


Technical Representative - Dallas, TX - CHC

JOE NUNCIOBASED ON SITE


Technical Representative South West USA

MARK PEADENBASED ON SITE



JEFFREY PEARLBASED ON SITE


Technical Representative Trinidad & Tobago

MICHAEL SHEPPARDBASED ON SITE


Technical Representative Gulf of Mexico - AW139

REYNALDO SOBRETODOBASED ON SITE


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Technical Representative Mid West USA

CURTIS SUTTONBASED ON SITE



PETER WAGNER3050 RED LION RD PHILADELPHIA, PA 19114 UNITED STATES


Technical Representative Gulf of Mexico - AW139

TERRY WARDBASED ON SITE


Manager, Fleet Operations Center

WENDELL DAYE3050 RED LION RD PHILADELPHIA, PA 19114 UNITED STATES


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CustServ

Product Support and Customer Service PZL

omer Support &ices PZL

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PRODUCT SUPPORT & CUSTOMER SERVICE PZL

Head of Customer Support & Training

LESZEK DZIEWIT AL. LOTNIKOW POLSKICH 1 - 21-045 SWIDNIK; POLAND


Customer Support ManagementKRZYSZTOF MARJASIEWICZAL. LOTNIKOW POLSKICH 1 - 21-045 SWIDNIK; POLAND


Customer Support Manager Governance Domestic Customers and International Military Customers

NDRZEJ STACHYRA AAL. LOTNIKOW POLSKICH 1 - 21-045 SWIDNIK; POLAND


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Customer Support Manager Polish Navy, Border Guard & Police

MICHAL KROCIEL AL. LOTNIKOW POLSKICH 1 - 21-045 SWIDNIK; POLAND


Customer Support Manager Polish Air Force and Civil Customers

JAROSLAW KRUPSKIAL. LOTNIKOW POLSKICH 1 - 21-045 SWIDNIK; POLAND


Spare Parts Forecast, Order Control, Shipping and Warehouse

MARZENA SIWEK AL. LOTNIKOW POLSKICH 1 - 21-045 SWIDNIK; POLAND


Maintenance Aircraft Service & WarrantiesLEON IWANIUK AL. LOTNIKOW POLSKICH 1 - 21-045 SWIDNIK; POLAND


Service Engineering

KRZYSZTOF LOPACIUK AL. LOTNIKOW POLSKICH 1 - 21-045 SWIDNIK; POLAND


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Aviation Training

KRZYSZTOF RUDKOAL. LOTNIKOW POLSKICH 1 - 21-045 SWIDNIK; POLAND


Material Management and Warehause Manager

S?AWOMIR GÓRNIAKAL. LOTNIKOW POLSKICH 1 - 21-045 SWIDNIK; POLAND


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Training Italy

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TRAINING IT

Accountable Manager / Director of AW (ITA) Training Operations

PAOLO PETROSSOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Flight Training Delivery ITA - ATO Head of Training

EMILIO ROSSINIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Ground Training Delivery ITA - Part 147 Training Manager

FILIPPO DI SILVESTROVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Customer Training Manager

MARIO MOLONVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Training Quality & Compliance Monitoring Manager

ALESSANDRO CELLAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Ground Training - Examination Manager

GIUSEPPE DI ROSAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Instructional Engineering Manager

SILVIO MERLOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Training Administration & Reporting Manager

MASSIMO MARCO TONETTIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Training Account Managers

Training Account Manager - East Europe, Russia, Stan Countries

FEDERICO ROCCHIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Training Account Manager - Europe & Australia/NZ

EMANUELLA SAIAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Training Account Manager - Africa

CORINA LUCAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Training Account Manager - Global Oil & Gas Operators

GIADA TERRANOVAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Training Account Manager - Far East

CINZIA COLOMBOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Training Account Manager - Americas

MONICA CAPRETTINIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Training Account Manager - Southern Europe & Italy

ORIANA GRASSINIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Training Account Manager - Middle East

SERGIO SOLOFRIAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Training Account Manager - Special Programs

ANTONIO DIPALOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Training Planning & Customer Care

Training Customer Care & Confirmation Officer

MONICA PIAMPIANIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Customer Training PlanningFABIO RIVAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)

phone: +39 0331 915038 fax: +39 0331 915145e-mail: [email protected]

Catalogue Proposals & Cost Analysis Manager

ERIKA BASILEVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Operation Control Manager

MAURO ZENIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Flight Operation Control - Flight Training Scheduling

FABIO CREMELLAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Flight Operation Control - Flight Training

ANTONELLA MELLAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Flight Operation Control - Simulator Training Scheduling

MAURO RAMPONIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Flight Operation Control - Simulator Training Scheduling

FABIO COLOMBOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Vergiate Operation Control Scheduling

FEDERICO MOROSIVIA ROMA, 33/A - 21029 VERGIATE (VA)


Frosinone Operation Control & Focal Point AW 109 Grand-New Simulator

ROBERTA CORRADOVIA G. AGUSTA, 1 - 03100 FROSINONE (FR)


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ATO Head of TrainingEMILIO ROSSINIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Chief Flight InstructorROBERTO BIANCHINIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Chief Instructor Flight Training StandardDARIO DE LIGUOROVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Flight Safety RepresentativeROBERTO BONANTINIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Flight Training System Description and SupportPAOLO MORETTIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Ground Training Delivery ITA - Part 147 Training Manager

FILIPPO DI SILVESTROVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Ground Training - Examination Manager

GIUSEPPE DI ROSAVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Ground Training System Description and Support

STEFANO GIORGINOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Lead Instructor - Civil & Family Products

ANDREA TRUCCOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Military Customer Contracts

ANDREA CASATIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Lead Instructor - Basic, Vendor & Specialized Training

DAVIDE VILLANOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Training & Helicopter Systems - THSS

FRANCESCO PASQUALETTOVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Technology Innovation

ROBERTO SANGUINIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Project Management & Customer Care IT

MASSIMO LUCACCHIONIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


Project Management & Customer Care UK

RAY RAWBONELYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Simulator &Training Systems (STS)



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Helicopter Support Systems (HSS)



Multimedia & Learning Systems (MULT)

SHAYNE SHERRIFFLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)

phone: +44 0 1935 702648fax: +44 0 1935 705346mobile: +44 7833 092623e-mail: [email protected]

THSS Service & Support

SILVIA MALIGHETTIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


THSS General Services

MASSIMO MILANIVIA INDIPENDENZA, 2 - 21018 SESTO CALENDE (VA)


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Train
ing UK
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TRAINING UK

Head of Training Operations UK

PETER PRAGERLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)

phone: +44 (0) 1935 702851 e-mail: [email protected]

Training Equipment Programme Manager

RAYMOND RAWBONELYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)

phone: +44 (0) 1935 702341fax: +44 (0) 1935 705576mobile: +44 (0) 7833 404 918e-mail: [email protected]

Training Requirements and Capability Manager

BRIAN MARSHLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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Training Academy Manager UK

STEWART OGDENLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Training Academy Capability & Development Manager

TIM WOOTTONLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


AW101 Training Delivery Manager

SIMON TURNERLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Groundschool Chief Instructor

TIMOTHY PAGELYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Lynx and Apache Training Delivery Manager

DES THWAITESLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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Training Production Team Manager

CHRIS CHRISTIELYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


Flying Training Manager

DAVID AITKENAWFTC, HANGAR 402, AEROHUB 1, ST MAWGAN, NEWQUAY, CORNWALL, TR8 4HP


Chief Instructor WTC

RICH WEBBERLYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET)


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Train

Training USA

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TRAINING USA

Director of Training AWPC

STEFANO BIAGINI3050 RED LION ROAD - PHILADELPHIA PA 19114 - U.S.A.


US Customer Training Senior Manager

ENRICO TERSIGNI3050 RED LION ROAD - PHILADELPHIA PA 19114 - U.S.A.


Customer Training North America

JOHN CONWAY3050 RED LION ROAD - PHILADELPHIA PA 19114 - U.S.A.


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Customer Care Representative Central & South America

NICHOLAS MORRIONE3050 RED LION ROAD - PHILADELPHIA PA 19114 - U.S.A.


Supervisor, Planning, Proposal & Administration - Whippany, NJ

SUSAN HUGHES3050 RED LION ROAD - PHILADELPHIA PA 19114 - U.S.A.

phone: +1215 281 1326fax: +1215 281 1325e-mail: [email protected]: [email protected]

Senior Proposal & Scheduling Coordinator Philadelphia PA

JACKIE SEVIER3050 RED LION ROAD - PHILADELPHIA PA 19114 - U.S.A.


Training Coordinator

MARY BONI3050 RED LION ROAD - PHILADELPHIA PA 19114 - U.S.A.


Flight Training Delivery

ROGER WOODS3050 RED LION ROAD - PHILADELPHIA PA 19114 - U.S.A.


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Deputy Synthetic Flight Instructor

GEORGE MAUS4 APOLLO DRIVE 07981 WHIPPANY NEW JERSEY - US USA REGIONE NJ


Ground Training Delivery

RON DURR3050 RED LION ROAD - PHILADELPHIA PA 19114 - U.S.A.


Administrative Assistant

ALBERTE EDRINGTON3050 RED LION ROAD - PHILADELPHIA PA 19114 - U.S.A.

phone: +1215 281 1328 e-mail: [email protected]

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FINMECCANICA HELICOPTER DIVISION REGIONAL SATELLITES

Agusta Aerospace Services S.A. Belgium

Managing Director

GIANLUCA AGRATILIÈGE AIRPORT, BUILDING 60 - GRACE - HOLLOGNE B-4460

phone: +32 (0)4 234 8942fax: +32 (0)4 234 1945mobile: +39 346 8014663e-mail: [email protected]

Maintenance Services Manager

IVANO DIONISILIÈGE AIRPORT, BUILDING 60 - GRACE - HOLLOGNE B-4460

phone: +32 (0)4 234 8930fax: +32 (0)4 234 1945mobile: +32 475 492312 e-mail: [email protected]

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Sales & Customer Orders Administration

GAETAN AUDOORLIÈGE AIRPORT, BUILDING 60 - GRACE - HOLLOGNE B-4460

phone: +32 (0)4 234 8962fax: +32 (0)4 234 1945e-mail: [email protected]

Dynamic Components R&O Workshop Manager

DAVID WHEATLEYUNIT 8, NO. 573 LEUVENSESTEENWEG,

ZAVENTEM, B-1930 BELGIUM

phone: +32 (0)2 714 2806fax: +32 (0)2 720 8065mobile: +44 755 440 2101e-mail: [email protected]

Quality and Health & Safety Manager

NICOLAS DONVILLIÈGE AIRPORT, BUILDING 60 - GRACE - HOLLOGNE B-4460


Material Management and Logistics Manager

DIDIER BEXLIÈGE AIRPORT, BUILDING 60 - GRACE - HOLLOGNE B-4460


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AgustaWestland MALAYSIA Sdn Bhd

General Manager

VINCENZO ALAIMOLOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR-PORT - 47200 SUBANG , SELANGOR DARUL EHSAN

phone: +603 7831 0010fax: +603 7734 6149mobile: +39 349 7107636mobile: +60 12 3450874e-mail: [email protected]

Customer Support and Operations Manager

JOAO OSVALDO PEREIRA DA SILVALOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR-PORT - 47200 SUBANG , SELANGOR DARUL EHSAN


Product Support Engineering

ANDREA DI GIOVANNILOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR-PORT - 47200 SUBANG , SELANGOR DARUL EHSAN


Logistic

FOO PANG KIMLOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR-PORT - 47200 SUBANG , SELANGOR DARUL EHSAN


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Maintenance

RAZLAN ZAINALLOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR-PORT - 47200 SUBANG , SELANGOR DARUL EHSAN


Quality Assurance

FIRDAUS YAACOB LOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR-PORT - 47200 SUBANG , SELANGOR DARUL EHSAN


MRO & Operations

PETER PERLOWSKILOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR-PORT - 47200 SUBANG , SELANGOR DARUL EHSAN


Director of Training Malaysia

LEONARDO MECCALOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR-PORT - 47200 SUBANG , SELANGOR DARUL EHSAN


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AWM Customer Training Regional Manager

MARIO ANNARUMMALOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR-PORT - 47200 SUBANG , SELANGOR DARUL EHSAN


Satellite Chief Instructor - Kuala Lumpur

SERGIO TURCATOLOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR-PORT - 47200 SUBANG , SELANGOR DARUL EHSAN


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AgustaWestland do BRASIL LTDA

CEOSECONDO VIGLIENOAV. ALBERTO JACKSON BYINGTON 2784 - SP -06276-000 BRASIL

phone: +55 11 36012269e-mail: [email protected]

Customer Support & Training Regional Manager

ANDREA PUGLISIAV. ALBERTO JACKSON BYINGTON 2784 - SP -06276-000 BRASIL



HAMILTON CARVALHOAV. ALBERTO JACKSON BYINGTON 2784 - SP -06276-000 BRASIL


Material & Warranty Manager

DANIELA FLORESAV. ALBERTO JACKSON BYINGTON 2784 - SP -06276-000 BRASIL


Product Support & AC Services Manager

FABIO MELLOAV. ALBERTO JACKSON BYINGTON 2784 - SP -06276-000 BRASIL

phone: +55 11 36012269mobile: +55 11 3658 3344e-mail: [email protected]

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Product Support

VAGNER BARROSAV. ALBERTO JACKSON BYINGTON 2784 - SP -06276-000 BRASIL

phone: +55 11 3658 3344mobile: +55 11 989313906e-mail: [email protected]

Technical Representative

ALEXANDRE AURICHIOAV. ALBERTO JACKSON BYINGTON 2784 - SP -06276-000 BRASIL



FERNANDO MACHADOAV. ALBERTO JACKSON BYINGTON 2784 - SP -06276-000 BRASIL



PEDRO SERGIO FERREIRAAV. ALBERTO JACKSON BYINGTON 2784 - SP -06276-000 BRASIL


Training Services

JACQUES HOTOTIANAV. ALBERTO JACKSON BYINGTON 2784 - SP -06276-000 BRASIL


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Joint

Finmeccanica Helicopter Divisionn Joint Ventures

Ventures

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FINMECCANICA HELICOPTER DIVISION JOINT VENTURES

CAH (Cina)

ESTABLISHED IN 2005 CAH IS A JOINT VENTURE BETWEEN CAIG AND AGUSTAWESTLAND INITIALLY AS AN ASSEMBLY LINE FOR AW109E MODEL. IN 2013, THE JV CHANGED ITS MAIN FOCUS FROM ASSEMBLING TO CUSTOMER SUPPORT ACTIVITIES BECOMING AN AW AUTHORIZED SERVICE CENTER.

General Manager of CAHANGELO CECCHINICHANGHE FLIGHT LINE ZONE, LUMENG, JINGDEZHEN CITY, JIANGXI PROVINCE PRC, P.R. CHINA


CAH Service Operations Manager

LIU JUCHUCHANGHE FLIGHT LINE ZONE, LUMENG, JINGDEZHEN CITY, JIANGXI PROVINCE PRC, P.R. CHINA

phone: +86 0798 8463167fax: +86 0798 8462944mobile: [email protected]

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CAH Training Manager

ZHANG ZHEMINGCHANGHE FLIGHT LINE ZONE, LUMENG, JINGDEZHEN CITY, JIANGXI PROVINCE PRC, P.R. CHINA

phone: +86 0798 8463983fax: +86 0798 8462944mobile: [email protected]

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Helivert (Russia)

HELIVERT IS A 50:50 JOINT VENTURE BETWEEN AGUSTAWESTLAND AND RUSSIAN HELICOPTERS (THE RUSSIAN HOLDING GATHERING THE 5 RUSSIAN HELICOPTER MANUFACTURERS).

WITH AN INITIAL SCOPE TO ASSEMBLE AW139S IN RUSSIA. IT’S ROLE HAS BEEN EXTENDED AND IS NOW A PART 145 MAINTENANCE FACILITY FOR AW139 HELI-COPTERS CERTIFIED BY THE LOCAL RESPONSIBLE AVIATION AUTHORITY ROSAVIAZIA.

Customer Support &Services Manager - Russia & CISEUGENIO DALLA ROSAC/O FINMECCANICA OFFICE, SAVVINSKAYA NAB., 15 - 119435 MOSCOW – RUSSIA

phone: +7 9250 711309mobile: +39 342 0121089mobile: +7 929 9826253e-mail: [email protected]

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AgustaWestland Aviation Services LLC

ABU DHABI AVIATION AND AGUSTAWESTLAND HAVE ESTABLISHED A JOINT VENTURE IN THE UAE

www.awas.ae

Chief Executive OfficerANGELO CARLINOAWAS - PB 111473, OFFICE 501, 5TH FLOOR, ALDAR HQ TOWER, AL RAHA BEACH AREA, ABU DHABI, UAE.

phone: +971 26931900fax: +971 25570522e-mail: [email protected]

Chief Financial Officer

MOSTAFA HASSAN ABDELDAYEMAWAS - PB 111473, OFFICE 501, 5TH FLOOR, ALDAR HQ TOWER, AL RAHA BEACH AREA, ABU DHABI, UAE.

phone: +971 26931900fax: +971 25570522e-mail: [email protected]

Materials Manager

VITO ALESIAWAS - PB 111473, OFFICE 501, 5TH FLOOR, ALDAR HQ TOWER, AL RAHA BEACH AREA, ABU DHABI, UAE.

phone: +971 26931900fax: +971 25570522mobile: +39 346 8900418e-mail: [email protected]

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Head of Regional Customer Support & Services - UAE & OMAN

ALBERTO BARBUTOFINMECCANICA HELICOPTERS DIVISION

OFFICE 501, 5TH FLOOR, ALDAR HQ TOWER (AL RAHA BEACH AREA)

POBOX 111473 - ABU DHABI, UAE

phone: +971 2 693 1900fax: +971 2 557 0522mobile: +39 345 4952582mobile: +971 5 68360295e-mail: [email protected]

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Rotorsim

ROTORSIM SRL PROVIDES SYNTHETIC TRAINING PRODUCTS AND SERVICES FOR CIVIL, PARAMILITARY AND MILITARY CUSTOMERS. EQUALLY OWNED BY AGUSTAWE-STLAND AND CAE, TWO WORLD LEADERS IN THE FIELDS OF HELICOPTER MANUFAC-TURING AND SIMULATION.

General ManagerSTEFANO CERIANIVIA INDIPENDENZA, 2 21018 SESTO CALENDE (VA)


OPERATION MANAGER

SIMONE VALLANAVIA INDIPENDENZA, 2 21018 SESTO CALENDE (VA)


Simulator Hospitality

CHIARA ANDREISVIA INDIPENDENZA, 2 21018 SESTO CALENDE (VA)


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http://www.agustawestland.com/content/rotorsim

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ROTORSIM USA LLC PROVIDES SYNTHETIC TRAINING PRODUCT AND SERVICES FOR AW139 CUSTOMERS. EQUALLY OWNED BY AW AND CAE TWO WORLD LEADERS IN THE FIELDS OF HELICOPTER MANUFACTURING AND SIMULATION.

General ManagerSTEFANO CERIANIVIA INDIPENDENZA, 2 21018 SESTO CALENDE (VA)


USA Chief Synthetic Flight Instructors

FRANCESCO SERRICONIROTORSIM USA LLC 4 APOLLO DR., WHIPPANY, NJ 07981, USA


Synthetic Flight Training Delivery Deputy Flight Training Delivery

GEORGE MAUSROTORSIM USA LLC 4 APOLLO DR., WHIPPANY, NJ 07981, USA

phone: +1 973 739 9780fax: +1 973 739 9050mobile: +1 858 373-8648e-mail: [email protected]

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http://www.agustawestland.com/content/rotorsim

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Aviation Training International Limited (ATIL)

ATIL IS A 50:50 JOINT VENTURE COMPANY BETWEEN AGUSTAWESTLAND LIMITED AND THE BOEING COMPANY. THE COMPANY PROVIDES AIRCREW, GROUNDCREW AND MAINTENANCE TRAINING SOLUTIONS FOR THE UK MOD APACHE AH MK1.

www.atil.co.uk

Managing Director

COOK SARAHAVIATION TRAINING INTERNATIONAL LIMITED, COLDHARBOUR BUSINESS PARK, SHERBORNE, DORSET, DT9 4JW - UK

phone: 01935 810324fax: 01935 810325mobile: 07801 348925e-mail: [email protected]

Training Centre Manager, Middle Wallop

STANTON PAULAVIATION TRAINING INTERNATIONAL LIMITED, ARMY AVIATION CEN-TRE, MIDDLE WALLOP, STOCKBRIDGE, HAMPSHIRE, SO20 8DY - UK


Training Centre Manager, Wattisham

FAVAGER MICKAVIATION TRAINING INTERNATIONAL LIMITED, WATTISHAM FLYING STATION, IPSWICH, SUFFOLK, IP7 7RA - UK

phone: 01449 743066 fax: 01449 741323mobile: 07540 288388e-mail: [email protected]

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http://www.agustawestland.com/content/aviation-training-international-ltd

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Training Centre Manager, Arborfield

MORTON IANAVIATION TRAINING INTERNATIONAL LIMITED, BIGGS LANE, ARBOR-FIELD, READING, BERKSHIRE, RG2 9LS - UK


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PoweCom

Powerplant Services/Component &

Accessories

rplant Services/ponent & Accessories

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FOR SPECIFIC ENGINE AND AVIONICS SUPPORT PLEASE FOLLOW THE LINKS BELOW TO THE RELEVANT WEBSITES

POWERPLANT SERVICES / COMPONENT & ACCESSORIES

FINMECCANICA HELICOPTER DIVISION JOINT VENTURES

Pratt & Whitney www.pwc.ca

Turbomecawww.turbomeca.com

Rolls Royce http://www.rolls-royce.com/

GE Aviationwww.geaviation.com

Rolls-Royce Regional http://www.rolls-royce.com/

Honeywell-MyAerospacehttps://myaerospace.honeywell.com

Garminfly.garmin.com

Thaleswww.thalesgroup.com

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http://www.pw.utc.com/Parts_Services_Military_Engines

www.pw.utc.com

www.turbomeca.com

www.rolls-royce.com

www.geaviation.com

www.rolls-royce.com

https://myaerospace.honeywell.com

fly.garmin.com

www.thalesgroup.com

fly.garmin.com

www.pwC.CA

www.turbomeca.com

www.geaviation.com

www.rolls-royce.com

https://myaerospace.honeywell.com

fly.garmin.com

www.thalesgroup.com

http://www.rolls-royce.com/

http://www.rolls-royce.com/

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WarrServ

Warranty Services

anty & Specialices

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WARRANTY SERVICES

AgustaWestland Helicopter

TABLE OF CONTENTS

INTRODUCTION

1. WARRANTY OF NEW AGUSTAWESTLAND COMMERCIAL AIRCRAFT

2. WARRANTY OF PURCHASED BRAND NEW SPARE PARTS

3. WARRANTY OF PURCHASED OVERHAULED SPARE PARTS

4. WARRANTY OF PURCHASED USED / REPAIRED / RECONDITIONED SPARE PARTS

5. SPARE PARTS WARRANTY ESCLUSIONS AND DISCLAIMER

6. WARRANTY CLAIMS SUBMITTAL

7. WARRANTY REMEDIES

8. CORE RETURN PROCEDURE

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INTRODUCTION

THE PRESENT COMMERCIAL WARRANTY POLICY PROVIDES WARRANTY PRO-CEDURES RELATIVE TO EACH NEW COMMERCIAL AGUSTAWESTLAND AIRCRAFT. THE AIRCRAFT MUST BE OPERATED IN ACCORDANCE WITH CIVIL AVIATION REGULATIONS AND AW ROTORCRAFT FLIGHT MANUAL AND SHALL BE MAINTAINED IN ACCORDANCE WITH THE TECHNICAL PUBLICATIONS ISSUED BY FINMECCANICA.

THE PRESENT COMMERCIAL WARRANTY POLICY ALSO PROVIDES WARRANTY PROCEDURES AND APPLICABLE COVERAGE RELATIVE TO SPARE PARTS.

1. WARRANTY OF NEW AGUSTAWESTLAND COMMERCIAL AIRCRAFT

THREE YEARS / 2,000 HOURS

WARRANTY AND REMEDY: FINMECCANICA WARRANTS, AT THE TIME OF DELI-VERY, EACH NEW COMMERCIAL AW AIRCRAFT TO BE FREE FROM DEFECT IN MATE-RIAL AND WORKMANSHIP UNDER NORMAL USE AND SERVICE. FINMECCANICA’S SOLE OBLIGATION UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF PARTS WHICH ARE DETERMINED TO FINMECCANICA’S REASONABLE SATISFACTION TO HAVE BEEN DEFECTIVE WITHIN THE FIRST 2,000 FLIGHT HOURS OF OPERATION OR THREE (3) YEARS AFTER AIRCRAFT DELIVERY, WHICHEVER OCCURS FIRST, AND REIMBURSEMENT OF REASONABLE FREIGHT CHARGES. FOR PARTS SUBJECT TO RETIREMENT LIFE OR OVERHAUL PERIOD, THERE WILL BE A PRORATED CHARGE TO THE BUYER FOR THE REPLACEMENT PARTS, PRORATING THE HOURS OF TOTAL USE AGAINST THE THEN APPLICABLE PART RETIREMENT LIFE OR OVERHAUL PERIOD. DURING THE FIRST 300 FLIGHT HOURS OR 18 MONTHS, WHICHEVER OCCURS FIRST, AFTER DELIVERY OF THE HELICOPTER, FINMECCANICA WILL REIMBURSE THE BUYER FOR REASONABLE LABOUR CHARGES ASSOCIATED WITH WARRANTY RELATED ISSUES, BUT NOT THEREAFTER. SPARE PARTS INSTALLED AS WARRANTY REPLACE-MENT ON HELICOPTERS WHICH ARE COVERED BY THIS NEW HELICOPTERS FINMEC-CANICA WILL BE WARRANTED FOR THE BALANCE OF THE ORIGINAL SHIP WARRANTY. DEFECTIVE PARTS MUST BE REPORTED IN WRITING TO FINMECCANICA WARRANTY ADMINISTRATION WITHIN THIRTY (30) CALENDAR DAYS OF BEING FOUND DEFECTIVE. WARRANTY REPLACEMENTS MAY BE WITH EITHER NEW OR RECONDITIONED PARTS, AT FINMECCANICA’S ELECTION. WARRANTY ADJUSTMENT IS CONTINGENT UPON THE BUYER COMPLYING WITH FINMECCANICA WARRANTY ADMINISTRATION DISPOSI-TION INSTRUCTIONS FOR DEFECTIVE PARTS. FAILURE TO COMPLY WITH THE TERMS OF THIS PARAGRAPH MAY, AT FINMECCANICA’S SOLE OPTION, VOID THIS WARRANTY.

NOTE:

PARTS, COMPONENTS AND ASSEMBLIES OF ALL NEW HELICOPTERS MAY HAVE BEEN RESTORED OR REWORKED DUE TO MARKS, BLEMISHES, DENTS OR OTHER IRREGULARITIES INCURRED DURING THE MANUFACTURING PROCESS. SUCH RESTORATION AND/OR REWORK ARE PERMITTED UNDER FINMECCANICA’S APPROVED MANUFACTURING AND ENGINEERING PROCESSES AND GUIDELINES. THE RESTORATION AND/OR REWORK SO COMPLETED DO NOT RENDER SUCH ITEMS DEFECTIVE IN MATERIAL OR WORKMANSHIP.

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THIS WARRANTY IS GIVEN AND ACCEPTED IN PLACE OF (I) ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MER-CHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND (II) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR IN TORT (DELICT), INCLUDING PRODUCT LIABILITIES BASED UPON STRICT LIABILITY, NEGLIGENCE, OR IMPLIED WARRANTY IN LAW AND BUYER HEREBY WAIVES SUCH RIGHTS AND CLAIMS.

THIS WARRANTY IS THE ONLY WARRANTY MADE BY FINMECCANICA WITH RESPECT TO NEW AW COMMERCIAL AIRCRAFT. THE BUYER'S SOLE REMEDY FOR A BREACH OF THIS WARRANTY OR ANY DEFECT IN A PART IS THE REPAIR OR, AT SELLER’S OPTION, THE REPLACEMENT OF AIRCRAFT PARTS AND REIMBURSEMENT OF REASO-NABLE FREIGHT CHARGES AS PROVIDED HEREIN. FINMECCANICA EXCLUDES AND DISCLAIMS LIABILITY, WHETHER AS A RESULT OF A BREACH OF CONTRACT OR WAR-RANTY, NEGLIGENCE OR STRICT PRODUCT LIABILITY, FOR INCIDENTAL OR CONSE-QUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGE TO THE AIRCRAFT OR OTHER PROPERTY, COSTS AND EXPENSES RESULTING FROM REQUIRED CHANGES OR MODIFICATIONS TO AIRCRAFT COMPONENTS AND ASSEMBLIES, CHANGES IN RETI-REMENT LIVES AND OVERHAUL PERIODS, LOCAL CUSTOMS FEES AND TAXES, AND COSTS OR EXPENSES FOR COMMERCIAL LOSSES OR LOST PROFITS DUE TO LOSS OF USE OR GROUNDING OF AIRCRAFT OR OTHERWISE.

FINMECCANICA MAKES NO WARRANTY, AND EXCLUDES AND DISCLAIMS ALL LIABILITY IN CONTRACT OR IN TORT (DELICT), INCLUDING, WITHOUT LIMITATION, NEGLIGENCE AND STRICT TORT (DELICTUAL) LIABILITY, WITH RESPECT TO: (I) WORK PERFORMED BY THIRD PARTIES AT BUYER'S REQUEST; AND (II) ENGINES, ENGINE ACCESSORIES; AND (III) HONEYWELL EPIC (ONLY FOR AW139); AND (IV) APU & APU ACCESSO-RIES (ONLY FOR AW189); AND (V) BUYER-FURNISHED EQUIPMENT; AND (VI) BUYER SELECTED MISSION EQUIPMENT.

FOR ANY OF THE AFOREMENTIONED ITEM THE APPLICABLE WARRANTY SHALL BE THE WARRANTY PROVIDED BY THE APPROPRIATE THIRD-PARTY ORIGINAL MANUFACTU-RER, WHICH BUYER SHALL BE ENTITLED TO ENFORCE AGAINST SUCH THIRD-PARTY ORIGINAL MANUFACTURER ONLY AND NOT AGAINST FINMECCANICA. IT SHALL BE BUYER’S SOLE RESPONSIBILITY TO OBTAIN THE WARRANTY DOCUMENTATION IN FORCE FROM TIME TO TIME FROM THIRD-PARTY ORIGINAL MANUFACTURER , REGAR-DLESS OF WHETHER FINMECCANICA SHARES ANY SUCH RELEVANT DOCUMENTATION FROM TIME TO TIME WITH BUYER, WHICH DOCUMENTATION SHALL NOT BE AN INTE-GRAL PART OF THIS WARRANTY POLICY.

THIS WARRANTY SHALL NOT APPLY TO ANY AIRCRAFT OR PART THEREOF WHICH HAS BEEN REPAIRED OR ALTERED OUTSIDE FINMECCANICA 'S FACTORY OR FINMECCA-NICA SERVICE FACILITY IN ANY WAY SO AS, IN FINMECCANICA 'S SOLE JUDGMENT, TO AFFECT ITS STABILITY, SAFETY OR RELIABILITY, OR WHICH HAS BEEN SUBJECT TO MISUSE, NEGLIGENCE OR ACCIDENT. REPAIRS AND ALTERATIONS WHICH USE OR INCORPORATE PARTS AND COMPONENTS OTHER THAN FINMECCANICA GENUINE PARTS, OR PARTS APPROVED BY FINMECCANICA FOR DIRECT ACQUISITION FROM

1 FOR ENGINES, ENGINE ACCESSORIES, HONEYWELL EPIC (ONLY FOR AW139), APU & APU ACCESSORIES (ONLY FOR AW189) THE BUYER MAY OBTAIN THE WARRANTY DOCUMENTATION BY ACCESSING TO THE RELEVANT THIRD-PARTY ORIGINAL MANUFACTURER WEBSITES OR TO THE FOLLOWING CONTACT:MICROTURBO APU FOR AW189: WWW.MICROTURBO.COM

GE ENGINE FOR AW189: HTTP://WWW.GEAVIATION.COM OR CONTACT GENERAL ELECTRIC COMPANY, GE AIRCRAFT ENGINES - 1000 WESTERN AVENUE - LYNN, MA 01910 U.S.A. - ATTN: CT7-2E1 WARRANTY MANAGER M/S 34010PRATT&WHITNEY ENGINE: HTTP://WWW.PWC.CA/EN/SERVICE-SUPPORT/WARRANTY-SERVICE-POLICIES#3HONEYWELL EPIC FOR AW139: HTTPS://MYAEROSPACE.HONEYWELL.COM/ OR CONTACT [email protected]

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www.microturbo.com

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SOURCES OTHER THAN FINMECCANICA ITSELF, ARE NOT WARRANTED BY FINMECCA-NICA, AND THIS WARRANTY SHALL BE VOID TO THE EXTENT THAT SUCH REPAIRS AND ALTERATIONS, IN FINMECCANICA 'S SOLE JUDGMENT, AFFECT THE STABILITY, SAFETY OR RELIABILITY OF THE AIRCRAFT OR ANY PART THEREOF, OR DAMAGE FINMECCA-NICA GENUINE PARTS OR FINMECCANICA -APPROVED PARTS.

FINMECCANICA MAKES NO WARRANTY AND EXCLUDES AND DISCLAIMS ALL LIABILITY WITH RESPECT TO COMPONENTS OR PARTS DAMAGED BY, OR WORN DUE TO, COR-ROSION, AND/OR NORMAL WEAR AND TEAR INCLUDING PAINT AND ENVIRONMENTAL DAMAGE. FINMECCANICA MAKES NO WARRANTY AND EXCLUDES AND DISCLAIMS ALL LIABILITY FOR TIRES, BULBS AND CONSUMABLES (WEAR ITEMS) WHICH ARE DEFINED AS ITEMS REQUIRED FOR NORMAL AND ROUTINE MAINTENANCE OR REPLACED AT SCHEDULED INTERVALS SHORTER THAN THE WARRANTY PERIOD. CONSUMABLES INCLUDE BUT ARE NOT LIMITED TO ENGINE AND HYDRAULIC OIL, OIL FILTERS, PACKINGS AND O-RINGS, ANTI-CORROSION AND/OR SEALING COMPOUNDS, BRUSH PLATING MATERIAL, NUTS, BOLTS, WASHERS, SCREWS, FLUIDS, COMPOUNDS, AND STANDARD AIRCRAFT HARDWARE AVAILABLE TO AIRCRAFT OPERATORS FROM SOUR-CES OTHER THAN FINMECCANICA. NO PERSON, CORPORATION OR ORGANIZATION, INCLUDING FINMECCANICA SERVICE FACILITIES, IS AUTHORIZED BY FINMECCANICA TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF ITS AIR-CRAFT AND PARTS, NOR TO MAKE ANY WARRANTIES BEYOND THE FOREGOING WAR-RANTY NOR TO CHANGE ANY OF THE TERMS HEREOF.

NO STATEMENT, WHETHER WRITTEN OR ORAL, MADE BY ANY PER-SON, CORPORATION OR ORGANIZATION INCLUDING FINMECCANICA SER-VICE FACILITIES MAY BE TAKEN AS A WARRANTY NOR WILL IT BIND FIMECCANICA.

2. WARRANTY OF PURCHASED BRAND NEW SPARE PARTS

WARRANTY AND REMEDY: FINMECCANICA WARRANTS THAT, AT THE TIME OF DELIVERY, EACH PURCHASED BRAND NEW SPARE PART WILL BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE AND SERVICE AND IF INSTAL-LED ON APPLICABLE AW MODEL HELICOPTERS. FINMECCANICA’S SOLE OBLIGATION UNDER THIS WARRANTY IS LIMITED TO:

- REPLACEMENT OR REPAIR OF PARTS WHICH ARE DETERMINED AT FINMECCA-NICA’S SATISFACTION TO HAVE BEEN DEFECTIVE WITHIN 1,000 FLIGHT HOURS OF OPERATION OR ONE (1) YEAR AFTER INSTALLATION OR THREE (3) YEARS AFTER THE DELIVERY OF THE PART TO THE BUYER WHICHEVER OCCURS FIRST,

- REIMBURSEMENT OF REASONABLE FREIGHT CHARGES.

PURCHASED BRAND NEW SPARE PARTS INSTALLED AS WARRANTY REPLACEMENT WILL BE WARRANTED FOR THE BALANCE OF THE ORIGINAL SHIP WARRANTY OR THE SPARE PART WARRANTY, WHICHEVER IS MOST ADVANTAGEOUS FOR THE CUSTOMER. FOR PARTS SUBJECT TO RETIREMENT LIFE LIFE OR OVERHAUL PERIOD THERE WILL BE A PRORATED CHARGE TO THE BUYER FOR THE REPLACEMENT PARTS, PRORA-TING THE HOURS OF TOTAL USE AGAINST THE THEN APPLICABLE PART RETIREMENT LIFE OR OVERHAUL PERIOD.

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DEFECTIVE PARTS MUST BE REPORTED IN WRITING TO FINMECCANICA’S WARRANTY ADMINISTRATION WITHIN THIRTY (30) CALENDAR DAYS OF BEING FOUND DEFECTIVE. WARRANTY REPLACEMENTS OF PARTS MAY BE WITH EITHER NEW OR RECONDITIO-NED PARTS, AT FINMECCANICA’S ELECTION. WARRANTY ADJUSTMENT IS CONTIN-GENT UPON THE BUYER COMPLYING WITH FINMECCANICA’S WARRANTY ADMINISTRATION DISPOSITION INSTRUCTIONS FOR DEFECTIVE PARTS. FAILURE TO COMPLY WITH ALL OF THE TERMS OF THIS PARAGRAPH MAY, AT FINMECCANICA’S SOLE OPTION, VOID THIS WARRANTY.

NOTE:

PARTS, COMPONENTS AND ASSEMBLIES MAY HAVE BEEN RESTORED OR REWORKED DUE TO MARS, BLEMISHES, DENTS OR OTHER IRREGULARITIES DURING THE MANUFACTURING PROCESS. SUCH RESTORATION AND/OR REWORK ARE PERMITTED UNDER FINMECCANICA’S APPROVED MANUFACTURING AND ENGINEERING PROCESSES AND GUIDELINES. THE RESTORATION AND/OR REWORK SO COMPLETED DO NOT RENDER SUCH ITEMS DEFECTIVE IN MATERIAL OR WORKMANSHIP.

THIS WARRANTY IS GIVEN AND ACCEPTED IN PLACE OF (I) ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTI-CULAR PURPOSE AND (II) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR IN TORT (DELICT), INCLU-DING PRODUCT LIABILITIES BASED UPON STRICT LIABILITY, NEGLIGENCE, OR IMPLIED WARRANTY IN LAW AND BUYER HEREBY WAIVES SUCH RIGHTS AND CLAIMS.

3. WARRANTY OF PURCHASED OVERHAULED SPARE PARTS

WARRANTY AND REMEDY: FINMECCANICA WARRANTS THAT, AT THE TIME OF DELIVERY, EACH PURCHASED OVERHAULED SPARE PART WILL BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE AND SERVICE AND IF INSTALLED ON APPLICABLE AW MODEL HELICOPTERS. FINMECCANICA’S SOLE OBLI-GATION UNDER THIS WARRANTY IS LIMITED TO:

- REPLACEMENT OR AT SELLER’S OPTION, THE REPAIR OF PARTS WHICH ARE DETERMINED AT FINMECCANICA’S SATISFACTION TO HAVE BEEN DEFECTIVE WITHIN 1,000 FLIGHT HOURS OF OPERATION OR ONE (1) YEAR AFTER INSTALLA-TION OR TWO (2) YEARS AFTER THE DELIVERY OF THE PART TO THE BUYER WHICHEVER OCCURS FIRST

- REIMBURSEMENT OF REASONABLE FREIGHT CHARGES.

PURCHASED OVERHAULED SPARE PARTS INSTALLED AS WARRANTY REPLACEMENT

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WILL BE WARRANTED FOR THE BALANCE OF THE ORIGINAL SHIP WARRANTY OR THE SPARE PART WARRANTY, WHICHEVER IS MOST ADVANTAGEOUS FOR THE CUSTOMER.

FOR PARTS SUBJECT TO RETIREMENT LIFE OR OVERHAUL PERIOD THERE WILL BE A PRORATED CHARGE TO THE BUYER FOR THE REPLACEMENT PARTS, PRORATING THE HOURS OF TOTAL USE AGAINST THE THEN APPLICABLE PART RETIREMENT LIFE OR OVERHAUL PERIOD.

DEFECTIVE PARTS MUST BE REPORTED IN WRITING TO FINMECCANICA ’S WARRANTY ADMINISTRATION WITHIN THIRTY (30) CALENDAR DAYS OF BEING FOUND DEFECTIVE. WARRANTY ADJUSTMENT IS CONTINGENT UPON THE BUYER COMPLYING WITH FINMECCANICA ’S WARRANTY ADMINISTRATION DISPOSITION INSTRUCTIONS FOR DEFECTIVE PARTS. FAILURE TO COMPLY WITH ALL OF THE TERMS OF THIS PARA-GRAPH MAY, AT FINMECCANICA’S SOLE OPTION, VOID THIS WARRANTY.

NOTE:

PARTS, COMPONENTS AND ASSEMBLIES MAY HAVE BEEN RESTORED OR REWORKED DUE TO MARS, BLEMISHES, DENTS OR OTHER IRREGULARITIES DURING THE MANUFACTURING PROCESS. SUCH RESTORATION AND/OR REWORK ARE PERMITTED UNDER FINMECCANICA’S APPROVED MANUFACTURING AND ENGINEERING PROCESSES AND GUIDELINES. THE RESTORATION AND/OR REWORK SO COMPLETED DO NOT RENDER SUCH ITEMS DEFECTIVE IN MATERIAL OR WORKMANSHIP.

THIS WARRANTY IS GIVEN AND ACCEPTED IN PLACE OF (I) ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTI-CULAR PURPOSE AND (II) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR IN TORT (DELICT), INCLU-DING PRODUCT LIABILITIES BASED UPON STRICT LIABILITY, NEGLIGENCE, OR IMPLIED WARRANTY IN LAW AND BUYER HEREBY WAIVES SUCH RIGHTS AND CLAIMS.

4. WARRANTY OF PURCHASED USED / REPAIRED / RECONDITIONED

PARTS

WARRANTY AND REMEDY: FINMECCANICA WARRANTS THAT, AT THE TIME OF DELIVERY, EACH PURCHASED USED/REPAIRED/RECONDITIONED SPARE PART WILL BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE AND SERVICE AND IF INSTALLED ON APPLICABLE AW MODEL HELICOPTERS. FINMECCA-NICA’S SOLE OBLIGATION UNDER THIS WARRANTY IS LIMITED TO REPLACEMENT OR AT SELLER’S OPTION, THE REPAIR OF PARTS WHICH ARE DETERMINED AT FINMECCA-NICA’S SATISFACTION TO HAVE BEEN DEFECTIVE WITHIN 500 FLIGHT HOURS OF OPE-RATION OR SIX (6) MONTHS AFTER INSTALLATION OR ONE (1) YEAR AFTER THE DELIVERY OF THE PART TO THE BUYER, WHICHEVER OCCURS FIRST, AND REIMBUR-SEMENT OF REASONABLE FREIGHT CHARGES.

SPARE PARTS INSTALLED AS WARRANTY REPLACEMENT WILL BE WARRANTED FOR THE BALANCE OF THE ORIGINAL SHIP WARRANTY OR THE SPARE PART WARRANTY, WHICHEVER IS MOST ADVANTAGEOUS FOR THE CUSTOMER.

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FOR PARTS SUBJECT TO RETIREMENT LIFE OR OVERHAUL PERIOD THERE WILL BE A PRORATED CHARGE TO THE BUYER FOR THE REPLACEMENT PARTS, PRORATING THE HOURS OF TOTAL USE AGAINST THE THEN APPLICABLE PART RETIREMENT LIFE OR OVERHAUL PERIOD.

DEFECTIVE PARTS MUST BE REPORTED IN WRITING TO FINMECCANICA ’S WARRANTY ADMINISTRATION WITHIN THIRTY (30) CALENDAR DAYS OF BEING FOUND DEFECTIVE. WARRANTY ADJUSTMENT IS CONTINGENT UPON THE BUYER COMPLYING WITH FINMECCANICA ’S WARRANTY ADMINISTRATION DISPOSITION INSTRUCTIONS FOR DEFECTIVE PARTS. FAILURE TO COMPLY WITH ALL OF THE TERMS OF THIS PARA-GRAPH MAY, AT FINMECCANICA’S SOLE OPTION, VOID THIS WARRANTY.

NOTE:

PARTS, COMPONENTS AND ASSEMBLIES MAY HAVE BEEN RESTORED OR REWORKED DUE TO MARS, BLEMISHES, DENTS OR OTHER IRREGULARITIES DURING THE MANU-FACTURING PROCESS. SUCH RESTORATION AND/OR REWORK ARE PERMITTED UNDER FINMECCANICA’S APPROVED MANUFACTURING AND ENGINEERING PROCES-SES AND GUIDELINES. THE RESTORATION AND/OR REWORK SO COMPLETED DO NOT RENDER SUCH ITEMS DEFECTIVE IN MATERIAL OR WORKMANSHIP.

THIS WARRANTY IS GIVEN AND ACCEPTED IN PLACE OF (I) ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MER-CHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND (II) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR IN TORT (DELICT), INCLUDING PRODUCT LIABILITIES BASED UPON STRICT LIABILITY, NEGLIGENCE, OR IMPLIED WARRANTY IN LAW AND BUYER HEREBY WAIVES SUCH RIGHTS AND CLAIMS.

5. SPARE PARTS WARRANTY EXCLUSIONS AND DISCLAIMERS

THE FOLLOWING WARRANTY EXCLUSIONS AND DISCLAIMERS APPLY TO EACH OF THE SPARE PARTS WARRANTIES DESCRIBED UNDER ARTICLES 2, 3 AND 4 ABOVE.

THIS SPARE PARTS WARRANTIES DESCRIBED UNDER ARTICLES 2, 3 AND 4 ABOVE ARE THE ONLY WARRANTIES MADE BY FINMECCANICA WITH RESPECT TO SPARE PARTS, WHETHER BRAND NEW, OVERHAULED, OR USED/REPAIRED/RECONDITIONED. THE BUYER'S SOLE REMEDY FOR A BREACH OF ANY SUCH SPARE PARTS WAR-RANTY OR WARRANTIES OR FOR ANY DEFECT IN A PART COVERED BY ANY SUCH SPARE PARTS WARRANTY OR WARRANTIES IS THE REPAIR OR, AT SELLER’S OPTION, THE REPLACEMENT OF AIRCRAFT PARTS AND REIMBURSEMENT OF REASONABLE FREIGHT CHARGES AS PROVIDED HEREIN. FINMECCANICA EXCLUDES AND DISCLAIMS LIABILITY, WHETHER AS A RESULT OF A BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR STRICT PRODUCT LIABILITY, FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGE TO THE AIRCRAFT OR OTHER PROPERTY, COSTS AND EXPENSES RESULTING FROM REQUIRED CHANGES OR MODI-FICATIONS TO AIRCRAFT COMPONENTS AND ASSEMBLIES, CHANGES IN RETIREMENT LIVES AND OVERHAUL PERIODS, LOCAL CUSTOMS FEES AND TAXES, AND COSTS OR EXPENSES FOR COMMERCIAL LOSSES OR LOST PROFITS DUE TO LOSS OF USE OR GROUNDING OF AIRCRAFT OR OTHERWISE.

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FINMECCANICA MAKES NO WARRANTY, AND EXCLUDES AND DISCLAIMS ALL LIABILITY IN CONTRACT OR IN TORT (DELICT), INCLUDING, WITHOUT LIMITATION, NEGLIGENCE AND STRICT TORT (DELICTUAL) LIABILITY, WITH RESPECT TO: (I) WORK PERFORMED BY THIRD PARTIES AT BUYER'S REQUEST; AND (II) ENGINES, ENGINE ACCESSORIES; AND (III) HONEYWELL EPIC (ONLY FOR AW139); AND (IV) APU & APU ACCESSO-RIES (ONLY FOR AW189); AND (V) BUYER-FURNISHED EQUIPMENT; AND (VI) BUYER SELECTED MISSION EQUIPMENT.

FOR ANY OF THE AFOREMENTIONED ITEM THE APPLICABLE WARRANTY SHALL BE THE WARRANTY PROVIDED BY THE APPROPRIATE THIRD-PARTY ORIGINAL MANUFACTU-RER, WHICH BUYER SHALL BE ENTITLED TO ENFORCE AGAINST SUCH THIRD-PARTY ORIGINAL MANUFACTURER ONLY AND NOT AGAINST FINMECCANICA. IT SHALL BE BUYER’S SOLE RESPONSIBILITY TO OBTAIN THE WARRANTY DOCUMENTATION IN FORCE FROM TIME TO TIME FROM THIRD-PARTY ORIGINAL MANUFACTURER , REGAR-DLESS OF WHETHER FINMECCANICA SHARES ANY SUCH RELEVANT DOCUMENTATION FROM TIME TO TIME WITH BUYER, WHICH DOCUMENTATION SHALL NOT BE AN INTE-GRAL PART OF THIS WARRANTY POLICY.

THIS WARRANTY SHALL NOT APPLY TO ANY PART WHICH HAS BEEN REPAIRED OR ALTERED OUTSIDE FINMECCANICA 'S FACTORY OR FINMECCANICA SERVICE FACI-LITY IN ANY WAY SO AS, IN FINMECCANICA 'S SOLE JUDGMENT, TO AFFECT ITS STA-BILITY, SAFETY OR RELIABILITY, OR WHICH HAS BEEN SUBJECT TO MISUSE, NEGLIGENCE OR ACCIDENT. REPAIRS AND ALTERATIONS WHICH USE OR INCORPO-RATE PARTS AND COMPONENTS OTHER THAN FINMECCANICA GENUINE PARTS, OR PARTS APPROVED BY FINMECCANICA FOR DIRECT ACQUISITION FROM SOURCES OTHER THAN FINMECCANICA ITSELF ARE NOT WARRANTED BY FINMECCANICA, AND THIS WARRANTY SHALL BE VOID TO THE EXTENT THAT SUCH REPAIRS AND ALTERA-TIONS, IN FINMECCANICA 'S SOLE JUDGMENT, AFFECT THE STABILITY, SAFETY OR RELIABILITY OF THE AIRCRAFT OR ANY PART THEREOF, OR DAMAGE FINMECCANICA GENUINE PARTS OR FINMECCANICA -APPROVED PARTS.

FINMECCANICA MAKES NO WARRANTY AND EXCLUDES AND DISCLAIMS ALL LIABILITY WITH RESPECT TO COMPONENTS OR PARTS DAMAGED BY, OR WORN DUE TO, COR-ROSION, AND/OR NORMAL WEAR AND TEAR INCLUDING PAINT AND ENVIRONMENTAL DAMAGE. FINMECCANICA MAKES NO WARRANTY AND EXCLUDES AND DISCLAIMS ALL LIABILITY FOR TIRES, BULBS AND CONSUMABLES (WEAR ITEMS) WHICH ARE DEFINED AS ITEMS REQUIRED FOR NORMAL AND ROUTINE MAINTENANCE OR REPLACED AT SCHEDULED INTERVALS SHORTER THAN THE WARRANTY PERIOD. CONSUMABLES INCLUDE BUT ARE NOT LIMITED TO ENGINE AND HYDRAULIC OIL, OIL FILTERS, PACKINGS AND O-RINGS, ANTI-CORROSION AND/OR SEALING COMPOUNDS, BRUSH PLATING MATERIAL, NUTS, BOLTS, WASHERS, SCREWS, FLUIDS, COMPOUNDS, AND STANDARD AIRCRAFT HARDWARE AVAILABLE TO AIRCRAFT OPERATORS FROM SOUR-CES OTHER THAN FINMECCANICA.

2 FOR ENGINES, ENGINE ACCESSORIES, HONEYWELL EPIC (ONLY FOR AW139), APU & APU ACCESSORIES (ONLY FOR AW189) THE BUYER MAY OBTAIN THE WARRANTY DOCUMENTATION BY ACCESSING TO THE RELEVANT THIRD-PARTY ORIGINAL MANUFACTURER WEBSI-TES OR TO THE FOLLOWING CONTACT:

MICROTURBO APU FOR AW189: WWW.MICROTURBO.COM

GE ENGINE FOR AW189: HTTP://WWW.GEAVIATION.COM OR CONTACT GENERAL ELECTRIC COMPANY, GE AIRCRAFT ENGINES - 1000 WESTERN AVENUE - LYNN, MA 01910 U.S.A. - ATTN: CT7-2E1 WARRANTY MANAGER M/S 34010

PRATT&WHITNEY ENGINE: HTTP://WWW.PWC.CA/EN/SERVICE-SUPPORT/WARRANTY-SERVICE-POLICIES#3

HONEYWELL EPIC FOR AW139: HTTPS://MYAEROSPACE.HONEYWELL.COM/ OR CONTACT [email protected]

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NO PERSON, CORPORATION OR ORGANIZATION, INCLUDING FINMECCANICA SERVICE FACILITIES, IS AUTHORIZED BY FINMECCANICA TO ASSUME FOR IT ANY OTHER LIA-BILITY IN CONNECTION WITH THE SALE OF BRAND NEW SPARE PARTS, NOR TO MAKE ANY WARRANTIES BEYOND THE FOREGOING WARRANTY NOR TO CHANGE ANY OF THE TERMS HEREOF. NO STATEMENT, WHETHER WRITTEN OR ORAL, MADE BY ANY PERSON, CORPORATION OR ORGANIZATION INCLUDING FINMECCANICA SERVICE FACILITIES MAY BE TAKEN AS A WARRANTY NOR WILL IT BIND FINMECCANICA.

6. WARRANTY CLAIMS SUBMITTAL

THIS PARAGRAPH IS PROVIDED TO ASSIST THE BUYER IN FILING FOR WARRANTY COVERAGE AGAINST NEW AW COMMERCIAL HELICOPTER AND SPARE PARTS PUR-CHASED FROM FINMECCANICA.

INCLUDED ARE THE TERMS AND CONDITIONS OF AW 'S NEW COMMERCIAL HELICOP-TER AND SPARE PARTS WARRANTIES.

THE OPTIONS MADE AVAILABLE BY FINMECCANICA TO THE BUYER TO SUBMIT WAR-RANTY CLAIMS ARE DESCRIBED HEREIN.

6.1. WARRANTY CLAIM SUBMITTAL USING THE AGUSTAWESTLAND ONLINE SYSTEM

WARRANTY CLAIMS CAN BE SUBMITTED TO FINMECCANICA WARRANTY ADMINISTRA-TION BY FILLING THE MAINTENANCE MALFUNCTION INFORMATION REPORT (MMIR) ELECTRONIC FORM AVAILABLE THROUGH THE FINMECCANICA ONLINE SYSTEM LEONARDO AW CUSTOMER PORTAL:

http://www.finmeccanica.com/customer-support/elicotteri-helicopter/customer_portals/leonardo?wt.ac=leonardo

PLEASE REFER TO FINMECCANICA ONLINE SYSTEM USER GUIDE AND RELEVANT SERVICE INFORMATION LETTERS FOR DETAILS OF THE AVAILABLE SOLUTION AT:

WWW.FINMECCANICA.COM

6.2. WARRANTY CLAIM SUBMITTAL VIA EMAIL OR FAX

ALTERNATIVELY, BUYER SHALL ADDRESS TO FINMECCANICA WARRANTY ADMI-NISTRATION A WARRANTY CLAIM VIA EMAIL OR FAX THROUGH THE MMIR FORM, DULY COMPLETED IN ALL ITS PARTS.

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www.agustawestland.com/customer-support-training/portals/leonardo

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IN ITALY

FINMECCANICA S.P.A. HELICOPTER DIVISION LOGISTIC CENTRE

CUSTOMER SUPPORT & SERVICES ITALY

21015 LONATE POZZOLO

VIA DEL GREGGE, 100 – VARESE – ITALY

ATTN: WARRANTY ADMINISTRATION

PHONE: +39 0331 664038

FAX: +39 0331 664250

E-MAIL:

[email protected]

IN U.S.A.

AGUSTAWESTLAND PHILADELPHIA CORPORA-TION, WARRANTY DEPARTMENT

3050 RED LION ROAD, PHILADELPHIA, PA 19114 U.S.A.

ATTN: WARRANTY ADMINISTRATION

PHONE: +1 215 281 1456

FAX: +1 215 281 1366

E-MAIL: REFER TO YOUR CUSTOMER SUPPORT MANAGER

IN MALAYSIA

AGUSTAWESTLAND MALAYSIA SDN.BHD.

HANGAR B, OLD CARGO COMPLEX SAAS INTERNATIONAL AIRPORT

47200 SUBANG, SELANGOR DARUL EHASAN - MALAYSIA

PHONE: +60378423026

FAX: +60378423029


IN BRASIL

AGUSTAWESTLAND DO BRASIL LTDA.

AVENIDA ALBERTO JACKSON BAYTON, 2784

06276-000 OSASCO – SAO PAULO – BRASIL

PHONE: +55 11 3658 3344

MOBILE: +55 11 992 186 024


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7. WARRANTY REMEDIES

FINMECCANICA PROVIDES BUYER WITH SEVERAL OPTIONS FOR RESOLVING COVE-RED WARRANTY ISSUES.

WARRANTY CLAIMS HAVE TO BE SUBMITTED TO FINMECCANICA THROUGH THE MMIR FORM.

WARRANTY ELIGIBILITY WILL BE EVALUATED USING THE INFORMATION PROVIDED THROUGH THE MAINTENANCE MALFUNCTION INFORMATION REPORT (MMIR) FORM. PROVIDED THAT ALL REQUIRED INFORMATION IS SUBMITTED ON TIME, AW STAN-DARD TIMEFRAME FOR MMIR EVALUATION IS 3 DAYS. FINMECCANICA WILL ISSUE A WARRANTY REPLY MEMO (WRM) WHICH INCLUDES INFORMATION ABOUT WAR-RANTY ACCEPTANCE OR REFUSAL AND DETAILED INSTRUCTION FOR PROCESSING THE WARRANTY CLAIM.

THE APPLICABLE WARRANTY REMEDIES ARE DESCRIBED BELOW.

7.1. REMEDY 1: HAVE THE PART REPAIRED LOCALLY AND REQUEST WARRANTY CREDIT

BUYER CAN ASK TO REPAIR THE DISCREPANT PART AT ITS OWN FACILITY OR HAVE IT REPAIRED AT A LOCAL FINMECCANICA APPROVED REPAIR FACILITY:

A. PRIOR TO PROCEEDING WITH REPAIR EXECUTION, BUYER SHALL PROVIDE FINMECCANICA WARRANTY DEPARTMENT WITH A REPAIR QUOTE TOGETHER WITH THE MMIR FORM. (BUYER SHALL SPECIFY EITHER WARRANTY CREDIT FOR LOCAL REPAIR AT APPROVED FACILITY, OR WARRANTY CREDIT FOR LOCAL REPAIR AT BUYER'S FACILITY),

B. UPON APPROVAL OF THE REPAIR QUOTE FROM FINMECCANICA AND COMPLETION OF THE REPAIR ACTIVITY, BUYER IS REQUESTED TO PROVIDE FINMECCANICA WARRANTY DEPARTMENT WITH:

• A COPY OF THE TEAR DOWN REPORT DETAILING PARTS REPLACED AND REASON FOR REPLACEMENT

• A COPY OF THE WORK ORDER OR THE INVOICE DETAILING THE WORK ACCOMPLISHED. BUYER SHALL ANNOTATE THE MMIR NUMBER ON THE INVOICE.

• in case the repair quote is rejected then refer to paragraph 7.2

C. FINMECCANICA WILL THEN ISSUE A WRM TO CONFIRM THE WARRANTY CREDIT IN ACCORDANCE WITH THE ORIGINAL APPROVED QUOTE.

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7.2. REMEDY 2: RETURN THE PART TO AGUSTAWESTLAND FOR REPAIR

BUYER CAN ASK TO RETURN THE DISCREPANT PART TO FINMECCANICA FOR REPAIR UNDER WARRANTY:

A. BUYER SHALL SUBMIT TO FINMECCANICA A PROPERLY FILLED OUT MMIR FORM TOGETHER WITH ALL DOCUMENTS NECESSARY FOR THE EVALUATION AND SPECI-FYING:

• REQUEST FINMECCANICA TO REPAIR THE PART UNDER WAR-RANTY.

B. UPON RECEIPT OF ALL THE ABOVE MENTIONED DOCUMENTS, FINMECCANICA WILL ISSUE A WRM TO INFORM BUYER ABOUT WARRANTY ACCEPTANCE OR REFUSAL. IN CASE OF ACCEPTANCE WRM WILL INCLUDE RETURN MATERIAL AUTHORISA-TION (RMA) NUMBER AND DETAILED INSTRUCTION TO RETURN THE DISCREPANT PART (CORE) TO FINMECCANICA.

C. AFTER THE RECEIPT OF THE RMA BUYER SHALL RETURN WITHIN 30 CALENDAR DAYS THE UNSERVICEABLE ITEM TO FINMECCANICA HELICOPTER DIVISION (AS DEFINED IN PAR. 8 “CORE RETURN PROCEDURE”).

D. THE PART WILL BE REPAIRED AND THEN RETURNED TO THE BUYER. PARTS REPAIRED UNDER WARRANTY ARE NOT SUBJECT TO PRORATED CHARGES.

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7.3. REMEDY 3: SUBMIT A WARRANTY CLAIM FOR REPLACEMENT

PART

A. BUYER SHALL SUBMIT TO FINMECCANICA , A MMIR FORM FOR A REPLACEMENT PART. THE MMIR WILL HAVE TO INCLUDE ALL THE SUPPORTING DOCUMENTATION (COMPONENT RETURN TAG, COMPONENT LOG CARD) AS APPLICABLE.

ALL ITEMS WILL BE SHIPPED AFTER APPROVAL OF THE WARRANTY CLAIM AND ISSUANCE OF THE WRM (DEPENDING ON AVAILABILITY). REPLACEMENT OF “NEXT HIGHER ASSEMBLY” WILL NOT BE COVERED.

IN CASE OF “AIRCRAFT ON GROUND” (AOG) EVENTS, FINMECCANICA WILL PRO-CESS THE WARRANTY CLAIM THROUGH ITS FLEET OPERATIONS CENTRE ENSU-RING A RAPID RESPONSE TO ACHIEVE THE MOST DEMANDING FLEET AVAILABILITY LEVELS REQUIRED BY BUYER.

B. THE WRM WILL INCLUDE INFORMATION ABOUT WARRANTY ACCEPTANCE OR REFUSAL INCLUDING DETAILED INSTRUCTIONS FOR PROCESSING THE DISCREPANT PART (CORE), AS APPLICABLE:

• RETURN THE CORE TO THE FINMECCANICA ADDRESS INDICATED IN THE WRM (REFER TO PARAGRAPH 8). WRM WILL ALSO INCLUDE RETURN MATERIAL AUTHORIZATION (RMA) CODE WITHIN THIRTY (30) CALENDAR DAYS AFTER THE SHIPMENT OF THE REPLACEMENT PART FROM THE DESIGNATED FINMECCANICA FACILITY. IF THE CORE IS NOT RECEIVED WITHIN THE THIRTY (30) CALENDAR DAYS, BUYER WILL BE INVOICED AND THE BUYER SPARE PART ACCOUNT WILL BE DEBITED FOR THE PRICE OF THE REPLACEMENT PART AND THE WARRANTY ACTION WILL BE CONSIDERED CLOSED,

• SCRAP THE CORE ON SITE. IN THIS CASE UNSERVICEABLE PARTS AND MATERIAL WHEN REMOVED FROM H/C WILL REMAIN PROPERTY OF THE H/C OPERATOR AND SCRAPPED UNDER THE RESPONSIBILITY OF THE H/C OPERATOR IN ACCORDANCE WITH ITS NATIONAL AUTHORITY RULES AND LEGISLATIONS. THEY CANNOT BE OFFERED BY THE H/C OPERATOR AS SCRAP WITHOUT BEING MUTILATED OR DESTROYED RENDERING THEM UNUSABLE AD UNACCEPTABLE FOR THEIR INTENDED USE AND INSTALLA-TION ON AIRCRAFT

BUYER CAN PLACE A WARRANTY CLAIM WITHOUT REQUESTING A REPLACEMENT PART (E. G. BUYER HAS ALREADY HIS OWN PART AVAILABLE AT STOCK), IN THIS CASE BUYER CAN REQUEST FINMECCANICA FOR A CREDIT NOTE.

8. CORE RETURN PROCEDURE

THE PRESENT PROCEDURE IS PROVIDED FOR REFERENCE ONLY AND IS SUBJECT TO CHANGE.

THE PRESENT CORE RETURN PROCEDURE TO FINMECCANICA SHALL APPLY TO THE RETURN OF A DISCREPANT PART TO FINMECCANICA AS A RESULT OF A REPLACE-MENT PART PROVIDED UNDER WARRANTY OR FOR THE RETURN OF DISCREPANT PART TO FINMECCANICA FOR REPAIR UNDER WARRANTY.

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CORE RETURN SHIPPING IS AT FINMECCANICA EXPENSE BY USING FREIGHT COLLECT MEANS. THE FOLLOWING PROCEDURE SHALL BE APPLIED:

A. BUYER SHALL PROVIDE FINMECCANICA WITH ADVANCE COPY OF THE CORRECT DOCUMENTATION APPLICABLE TO THE COMPONENTS TO BE RETURNED, SUBMIT-TING IT TOGETHER WITH THE MMIR FORM. PARTS RETURNED WITHOUT THE COR-RECT DOCUMENTATION CANNOT BE RECEIVED, REPAIRED OR RESTORED TO SERVICE. CONSEQUENTLY SUCH PARTS CAN NO LONGER BE USED. THEREFORE FINMECCANICA REQUESTS TO BUYER TO TAKE THE NECESSARY ACTIONS TO ASSURE THAT THE FOLLOWING DOCUMENTATION IS CORRECTLY ISSUED AND RETURNED:

• COMPONENT TAG

THE MAINTENANCE ORGANIZATION IN CHARGE OF THE COMPONENT REMOVAL SHALL FILL OUT A COMPONENT TAG INDICATING ITS SERVICEABI-LITY OR UNSERVICEABILITY STATUS AND THE REASON FOR REMOVAL IN ENGLISH LANGUAGE. THE COMPONENT TAG SHALL BE PROPERLY SIGNED BY A CERTIFYING STAFF OR A CERTIFIED MECHANIC OF THE MAINTE-NANCE ORGANIZATION.

• ASSEMBLY HISTORICAL RECORD / LOG CARD (WHENEVER APPLICA-BLE)

THE ASSEMBLY HISTORICAL RECORD (OR LOG CARD), WHENEVER APPLI-CABLE FOR A COMPONENT, TYPICALLY FOR LIFE LIMITED COMPONENTS OR SUBJECT TO SCHEDULED OVERHAUL OR INSPECTIONS, SHALL REPORT ALL THE APPLICABLE DATA (E.G. REASON FOR REMOVAL, A/C TOTAL TIME/LAN-DINGS, ASSY LIFE TOTAL TIME, ASSY LIFE TIME SINCE OVERHAUL, ETC.) IN ENGLISH LANGUAGE AND SHALL BE PROPERLY SIGNED BY A CERTIFYING STAFF OR A CERTIFIED MECHANIC OF THE MAINTENANCE ORGANIZATION.

IN THE EVENT THAT THE BUYER USES A FORM DIFFERENT FROM FINMEC-CANICA LOG CARD TEMPLATE TO TRACK COMPONENT RECORDS, THE SAME DATA AS PER FINMECCANICA LOG CARD TEMPLATE SHALL BE RECORDED, IN ENGLISH LANGUAGE, AND SHALL BE PROPERLY SIGNED BY A CERTIFYING STAFF OR A CERTIFIED MECHANIC OF THE MAINTENANCE ORGANIZATION.

• MMIR FORM

A COPY OF THE COMPLETED MMIR FORM, PROPERLY FILLED OUT SHALL BE RETURNED WITH THE CORE AND A COPY OF THE MMIR FORM SHALL BE ACCESSIBLE AND VISIBLE FROM THE OUTSIDE OF THE SHIPPING CONTAI-NER.

• RETURN MATERIAL AUTHORIZATION (RMA)

THE RMA IS A REFERENCE CODE ISSUED BY FINMECCANICA THAT SHALL BE OBTAINED BY THE BUYER VIA WRM PRIOR TO ANY SHIPMENT OF MATERIAL TO FINMECCANICA DESIGNATED FACILITIES. A COPY OF THE COMPLETED RMA FORM, PROPERLY FILLED OUT SHALL BE RETURNED WITH THE CORE AND A COPY OF THE RMA FORM SHALL BE ACCESSIBLE AND VISIBLE FROM THE OUTSIDE OF THE SHIPPING

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• CUSTOMS REGULATION

CUSTOMS REGULATION REQUIRES TWO COPIES OF A COMMERCIAL INVOICE STATING PART NUMBER, SERIAL NUMBER, NOMENCLATURE, QUAN-TITY, COUNTRY OF ORIGIN/MANUFACTURE AND VALUE FOR CUSTOMS.

B. IF THE SHIPPING EXPENSES ARE EXPECTED TO EXCEED $250.00 U.S. DOLLARS AND SHIPPING INSTRUCTION HAVE NOT BEEN SPECIFIED IN THE WRM FORM, BUYER IS KINDLY REQUESTED TO CONTACT FINMECCANICA WARRANTY ADMINI-STRATION FOR INSTRUCTIONS.

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Serv

Service Offering

ice Offering

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ESSENTIAL PLAN

INTRODUCTIONThe new range of Finmeccanica Helicopter Division Service offerings consist of:• 4 new plans,focussedondifferentlevelsof

customeroperationalneeds

• 2 alternative service levels,bothwithaperformanceguarantee

• 2 alternative payment methods.

Atotalof16combinationsispossible,providingcustomerswithfexibilityanda clear solutiontotheirsupportneeds.

ESSENTIALPLAN

SCOPE OF COVERAGE: The Essential Plan, provides a Logistic Support Guarantee covering all major components related to the aircraft powertrain

Theplanprovidesrepair,overhaul,replacementand/orexchangeofpartsincludingLifeLimitedparts,TimeBetweenOverhaulpartsandpartsforMandatorytechnicalbulletinapplication.

Coverageextendstoscheduledandunscheduledevents,enhancingCustomeraircraftavailability,reducinginventorycostsandminimisingR&Oexpenses.

COMPONENTS & ITEMS EXCLUDED:

• Labourforscheduledandunscheduled/on-conditionmaintenance

• Anycostsattributabletoabuseormisuseoftheaircraft

• Transportationcharges• Fuel,lubricantsandconsumablematerials• ToolsandGroundSupportEquipment.

COVERED COMPONENTS:

• MainGearbox

• IntermediateGearbox

• TailRotorGearbox

• Main&TailServos

• SwashplateAssembly

• Main&TailRotorHubAssembly

• Main&TailRotorBlades

• HydraulicPumps

• StarterGenerators

• NoseLandingGear

• MainLandingGear.

TWO SERVICE LEVELS AVAILABLE2 alternative service levels available, both featuring:• A transparentand guaranteed Service Level,intermsofdeliverytime

anddeliveryscheduleadherence

• Penaltiesifthecontractedperformanceisnotadheredto

• An AOG service with 24 hours ex-works delivery

TWO PAYMENT METHODS AVAILABLE1. Payment By Hour guarantees a fxed cost per fight hour ,with

insuranceoncoveredcomponents.Thepricedoesn’tvary,nomatterhowmanytimesthecomponentischanged–regardlessofmaintenancefrequency

2. Ex Post paymentmeansCustomerspayfortheeventswhentheytakeplace,providinggreaterfexibilityinpaymentoptions.

ADVANTAGES OF ENTERING IN AN FINMECCANICA HELICOPTER DIVISION SERVICE PLAN• Higher aircraft availability: all service plans provide a guaranteed

service level,withenhancedperformancescomparedtotransactionalpurchases

• Reduced Up-front Investment:FinmeccanicaHelicopterDivisionensurestheaircraftaresupportedthroughthesparesprovisioningofallcoveredcomponentsinaccordancewiththenewservicelevel.

• Higher resale Value of aircraft

AnFinmeccanicaHelicopterDivisionServicePlanenhancestheaircraftresalevaluebyensuringtheaircrafthasbeenmaintainedinanauthorisedmaintenancefacilityusingOEMapprovedparts.

Finmeccanica Helicopter Division is committed to developing and expanding its customer support solutions to meet your needs. We always welcome discussions with our current and potential customers to help us deliver solutions focused on your operational needs.

2 service delivery performance levels are available, standard and Priority, tailoring the delivery performance to Customer requirements and budgets.

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Copyright – 2016 Finmeccanica S.p.a. Helicopter DivisionCopyright and all other rights in this document are vested in Finmeccanica S.p.a. Helicopter Division.This document contains confdential proprietary information and is supplied on the express conditionthat it may not be disclosed, reproduced in whole or in par t, or used for any purpose other than forwhich it is supplied, without the written consent of Finmeccanica S.p.a. Helicopter Division.

Youcanalsofollowuson:

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FULL COMPONENTS PLAN

INTRODUCTIONThe new range of Finmeccanica Helicopter Division Service offerings consist of:• 4 new plans, focussed on different levels of

customer operational needs

• 2 alternative service levels, both with a performance guarantee

• 2 alternative payment methods

A total of 16 combinations is possible, providing customers with fexibility and a clear solution to their support needs.

SCOPE OF COVERAGE: The Full Components Plan, provides a Logistic Support Guarantee covering all components considered in the basic helicopter confguration.

The plan provides repair, overhaul, replacement and/or exchange of parts including Life Limited parts, Time Between Overhaul parts and parts for Mandatory technical bulletin application.

Coverage extends to scheduled and unscheduled events, enhancing Customer aircraft availability, reducing inventory costs and minimising R&O expenses.


• Engines & Engine Accessories, Auxiliary Power Unit (APU)

• Primus Epic System (only for AW139)• Optional kits (can be included upon Customer

request)• Items with a unit price less than 200 EUR/250

USD• Aircraft Paint, upholstery, carpets, interior panels• Fuel, lubricants, and consumable materials• Labour for scheduled and unscheduled/on-

condition maintenance• Any costs attributable to abuse or misuse of the

aircraft• Transportation charges• Tools and Ground Support Equipment.

COVERED COMPONENTS:

• Airframe & Mechanical Components.• Avionic Components(for AW139 the coverage

of the Honeywell avionic systems is guaranteed under the signature of the Honeywell Avionic Protection Plan).

TWO SERVICE LEVELS AVAILABLE2 alternative service levels available, both featuring:• A transparent and guaranteed Service Level, in terms of delivery time

and delivery schedule adherence

• Penalties if the contracted performance is not adhered to


TWO PAYMENT METHODS AVAILABLE1. Payment By Hour guarantees a fxed cost per fight hour , with

insurance on covered components. The price doesn’t vary, no matter how many times the component is changed – regardless of maintenance frequency

2. Ex Post payment means Customers pay for the events when they take place, providing greater fexibility in payment options.


service level, with enhanced performances compared to transactional purchases

• Minimal Up-front Investment: Finmeccanica Helicopter Division ensures the aircraft are supported through the spares provisioning of all covered components in accordance with the new service level


An Finmeccanica Helicopter Division Service Plan enhances the aircraft resale value by ensuring the aircraft has been maintained in an authorised maintenance facility using OEM approved parts.



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OPERATIONAL SUPPORT PLAN

INTRODUCTIONThe new range of Finmeccanica Helicopter Division Service offerings consist of:• 4 new plans,focussedondifferentlevelsof

customeroperationalneeds• 2 alternative service levels,bothwitha

performanceguarantee• 2 alternative payment methodsAtotalof16combinationsispossible,providingcustomerswithfexibilityanda clear solutiontotheirsupportneeds.

OPERATIONALSUPPORTPLAN

SCOPE OF COVERAGE: The Operational Support Plan, provides:• A Logistic Support Guarantee covering all

material components considered in the basic helicopter confguration.

• The Base Maintenance labour, provided at an approved AW Service Centre.


• Engines&EngineAccessories,AuxiliaryPowerUnit(APU)

• PrimusEpicSystem(onlyforAW139)• Optionalkits(canbeincludeduponCustomer

request)• Itemswithaunitpricelessthan200EUR/250

USD• AircraftPaint,upholstery,carpets,interiorpanels• Fuel,lubricants,andconsumablematerials• Linemaintenancelabour• Anycostsattributabletoabuseormisuseofthe

aircraft• Transportationcharges• ToolsandGroundSupportEquipmentforLine

Maintenance.

COVERED COMPONENTS:

• Airframe&MechanicalComponents.• AvionicComponents(forAW139thecoverage

oftheHoneywellavionicsystemsisguaranteedunderthesignatureoftheHoneywellAvionicProtectionPlan).

Theplanprovidesrepair,overhaul,replacementand/orexchangeofpartsincludingLifeLimitedparts,TimeBetweenOverhaulpartsandpartsforMandatorytechnicalbulletinapplication.Coverageextendstoscheduledandunscheduledevents,enhancingCustomeraircraftavailability,reducinginventorycostsandminimisingR&Oexpenses.

TWO SERVICE LEVELS AVAILABLE2 alternative service levels available, both featuring:• A transparentand guaranteed Service Level,interms ofdeliverytime









• Minimal Up-front Investment:FinmeccanicaHelicopterDivisionensurestheaircraftaresupportedthroughthesparesprovisioningofallcoveredcomponentsinaccordancewiththenewservicelevel





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ALL INCLUSIVE PLAN

INTRODUCTIONThe new range of Finmeccanica Helicopter Division Service offerings consist of:• 4 new plans,focussedondifferentlevelsofcustomeroperational

needs

• 2 alternative service levels,bothwithaperformanceguarantee

• 2 alternative payment methods.

Atotalof16combinationsispossible,providing customerswithfexibilityanda clear solutiontotheirsupportneeds.

ALLINCLUSIVEPLAN

SCOPE OF COVERAGE: The All Inclusive Plan, provides:• A Logistic Support Guarantee covering all material

components considered in the basic helicopter confguration

• The Maintenance labour, provided at an approved AW Service Centre.


• Engines&EngineAccessories,AuxiliaryPowerUnit(APU)

• PrimusEpicSystem(onlyforAW139)

• Optionalkits(canbeincludeduponCustomerrequest)

• AircraftPaint,upholstery,carpets,interiorpanels

• Fuel,lubricants,andconsumablematerials

• Anycostsattributabletoabuseormisuseoftheaircraft

• Transportationcharges.

COVERED COMPONENTS:

• Airframe&MechanicalComponents.

• AvionicComponents(forAW139thecoverageoftheHoneywellavionicsystemsisguaranteedunderthesignatureoftheHoneywellAvionicProtectionPlan).

Coverage extends to scheduled and unscheduled events, enhancing Customer aircraft availability, reducing inventory costs and minimising R&O expenses.

Theplanprovidesrepair,overhaul,replacementand/orexchangeofpartsincludingLifeLimitedparts,TimeBetweenOverhaulpartsandpartsforMandatorytechnicalbulletinapplication.

Theplancoversthelabourforallmaintenancetasks:thedailyinspections,thelightermaintenancetasksundertakenwhilsttheaircraftremainsinserviceandheaviermaintenancetaskswhichremovetheaircraftfromoperation.


TWO SERVICE LEVELS AVAILABLE2 alternative service levels available, both featuring:• A transparentand guaranteed Service Level,intermsofdeliverytime









• No Up-front Investment:FinmeccanicaHelicopterDivisiontakescareofsparesprovisioningtoensureaircraftaresupported.




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Copyright – 2016 Finmeccanica S.p.a. Helicopter DivisionCopyright and all other rights in this document are vested in Finmeccanica S.p.a. Helicopter Division.This document contains confdential proprietary information and is supplied on the express conditionthat it may not be disclosed, reproduced in whole or in par t, or used for any purpose other than for


which it is supplied, without the written consent of Finmeccanica S.p.a. Helicopter Division.

OPERATIONAL TRAINING

HELICOPTER TRAINING FOR DEMANDING MISSIONS

INTRODUCTION

Our function is to enable our customers to do more by realising the full potential of their helicop ter assets. We understand that these assets are built to perform demanding operations over sever al decades and their capability needs to evolve to match the constantly changing needs of the mar ket. Greater platform capability requires a similar evolution in training solutions.

UNRIVALLED EXPERIENCE AND EXPERTISE

Finmeccanica Helicopter Division recognises that crew selection, ab initio and type conversion training are just the foundation of your operation, representing part of the requirement to deliver successful operations.

Our operational training courses are designed to supplement type training, developing a range of individual and full crew skills that enable our customers to deliver mission success.

Our training teams have the expertise to take individuals from initial selection to being part of a fully operational crew, promoting the benefts of receiving Finmeccanica Helicopter Division training courses on AgustaWestland products.

We offer a menu of training courses which can easily be selected to deliver your total crew operational capability. They are designed to provide students with a structured approach to operational procedures and successful application of current practices. This could also include the provision of turnkey solutions.

Helicopter operations increasingly need to be carried out 24/7, in bad weather or at night requiring a greater level of skill with fight instruments, night vision goggles, electro-optical systems and a variety of other role specifc equipment. Managing your crew resources in these instances is crucial.

As helicopter operations have become more demanding the need for better training for both pilots and crew has become vitally important. Effective training is accomplished not only by focused fying training, but increasingly enhanced by the use of synthetic training and simulation.

Whatever your business, sector or aircraft, operational training is vital for mission success. Finmeccanica Helicopter Division can provide this training whether you are a commercial, parapublic or military organisation.

There are clear areas in the Commercial helicopter market where role specifc training adds value to your operations.

Finmeccanica Helicopter Division offers a variety of courses that can be tailored to fulfl your training needs. Our training provides clear processes and guidance, not only to your pilots and crew, but to all staff associated with your business.

Highly trained pilots and crew in the commercial scenario mean not only safe and successful operations but ensures the commercial success of your business.

In the military environment your operational needs may further extend training requirements. As a military commander you may require a range of courses that extend your capability to support additional operational scenarios and challenges.

We can provide whole crew training with a range of courses covering individual skills as well as crew coordination to deliver cohesive military operations for pilots, tactical offcers, rear crew, sonar operators and door gunners.

Finmeccanica Helicopter Division can provide personnel with varying levels of training from core skills to specialist roles, we can also provide expert teams to provide integrated tactical training to support multi-national forces entering theatre together.

The parapublic sector of the helicopter market is increasingly taking on roles which were previously only delivered by the military. The operational success of these missions drives an even greater need for dedicated role training

Parapublic organisations need to develop a range of skills not normally found outside of the military, delivered without military assistance and within a civilian regulatory environment

Finmeccanica Helicopter Division can provide parapublic forces with the training to enable successful operations across the full spectrum of roles including law enforcement operations and search and rescue.

PARAPUBLIC

COMMERCIAL

MILITARY


Finmeccanica Helicopter Division can deliver a range of tailored instruction to train your total team – aircrew, rear crew and supporting functions.

Our courses utilise a range of methods including:• Ground School – theoretical study, rules and doctrine

• Synthetic Training – full motion fight simulators, emulation and immersive gaming technology, fight training devices (cockpit and cabin) and part task trainers .

• Live Flying Training – Customer aircraft typically at Customer locations or Finmeccanica Helicopter Division Training Academies.

• All training is delivered by experienced and skilled instructors.

The following section lists some of the operational capabilities relevant to the helicopter market today with training skills specifc to each category provided by our qualifed instructors. We will work with you to shape your optimal training requirements in the event thay you need to deliver specifc operational specialities.


SEARCH AND RESCUE (SAR) MISSIONSDelivering effective SAR missions relies on highly competent crews. These crews require specifc operational training covering a range of skills and disciplines in a large range of terrain and weather conditions. Our training gives crews the ability to work together in this highly demanding situation

PLATFORM & DECK LANDINGS

If landing on oil and gas rigs, executive ships, coastguards or naval vessels is key to your operation then dedicated training is required. Ensuring crews understand and rehearse a range of approaches, landings and take-offs as well as training ground staff in marshalling and ground handling in these unique environments is key.

NIGHT VISION DEVICES

Helicopter operations today widely use night vision goggles due to the technological advances and availability of equipment. Operational roles could include a number of additional complexities such as low level fying or operations in built up or confned areas and this makes effective training a clear priority. Realistic mission training is offered to support safe operations at night for pilots and rear crew.

GLASS COCKPIT OPERATIONS

Current generation helicopters incorporate modern glass cockpit technology and training is required by a range of students. Established crews will need support to transition from the more traditional style of instruments. New pilots and tactical crews will require a clear foundation to understand and deliver front line operations.

FAST ROPING AND TROOP INSERTION

A wide range of operators are employed to insert personnel in a number of scenarios and locations, these are diverse and range from special forces insertion to customs inspections on fshing vessels. Training can be delivered for law enforcement, border security, maritime patrol, and military teams that need to deploy these operational tactics.

CREW SERVED WEAPONS

Well trained and capable rear crew are vital in acquiring and eliminating targets and acting in self-defence in a range of military roles. Ensuring that crew understand how the weapon will operate during fying manoeuvres as well as doctrine, standard operating procedures and target acquisition whilst working with the helicopter crew is essential.

FLEET MANAGEMENT

Fleet managers, maintenance managers and logistics personnel are vital for operating a modern helicopter feet. To ensure aircraft availability, training can be delivered on a number of skills required for the practical application of feet management. This can include stores management, performance based logistics and manpower & maintenance planning.

MOUNTAIN FLYING

Mountain Flying techniques and procedures are taught as an advanced skill set and effective training is required for helicopter operations in such challenging operating environments. Training locations include the nearby Italian Alpine region or customer sites fully supported by experienced instructors.

SURVEILLANCE OPERATIONS

The latest generation of electro optical sensor systems provide operators with heightened capability and functionality utilising thermal imaging and high powered zoom to identify targets for police and military operations. Part of the procedures associated with this type of system requires interaction with ground forces by both pilot and rear crew.

LOAD LIFTING

Underslung loads are used extensively around the world by both military and civil operators, with applications in the construction industry, logistics support, frefghting and military vertical replenishment. Safe operations will be backed by theoretical study, simulation as well as live fying for the full crew including ground staff.

Finmeccanica Helicopter Division is committed to developing and expanding its training portfolio to meet the needs of all customers. We always welcome discussions with our current and potential customers to help us develop training focused on their operational needs.



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FLIGHT PLANNING SERVICES

INTRODUCTION

Finmeccanica Helicopter Division is making signif -cant changes to the provision of its Customer Sup-port and Training services. As part of the Company Vision to “ThinkCustomer” Finmeccanica Helicop-ter Division has launched a companywide Service Excellence initiative spanning the entire breadth of the Support and Training delivery performance.

MOBI LE SER VI CE

ENHANCED PRE-FLIGHT PLANNING

Our Advanced Services have been designed and developed to enhance the Customer experience, leveraging Finmeccanica Helicopter Division knowledge to deliver the best services and solutions in its class.

The Advanced Services demonstrate how Finmeccanica Helicopter Division is continually reviewing our services and technologies in order to maximise their value.

SUPPORT TO FLIGHT OPERATIONS WITH SKYFLIGHT MOBILE SERVICE

Skyfight is the gateway to enhancing your Finmeccanica Helicopter Division fying experience. It has been designed to support Customers in their Flight Planning activities whilst operating with the AgustaWestland family of products..

The application provides an intuitive, simple and modern Human Machine Interface, which requires no formal training. Skyfight is the optimal off-aircraft tool to carry out pre-fight evaluation of all the aspects of any mission ensuring a thorough safety assessment.

Wherever you are, through your internet enabled device, you will be provided with relevant aviation information, in addition to a real-time stream of weather and environmental data, which is used in conjunction with the Finmeccanica Helicopter Division aircraft performance data. The essential tools for the route planning still remain available when Skyfight is off-line.

BENEFITS

The Skyfight application has been specifcally developed for our Commercial and Para-public customers, giving the ability to:

• Plan your route and perform “What-if analysis”

• Make informed decisions through the use of real time METAR and NOTAM data

• Save time and effort through performing weight and balance aircraft performance calculations at the push of a button

• Create Flight Reports

• Save, share and re-use your planning data via the cloud.

FEATURES

You will quickly see how easy your pre-fight experience can be with Skyfight’s built in features including:

• Accurate Weight and Balance calculations, based on your aircraft tail number and confguration, allow passenger or mission specifc equipment loading and the adjustment of fuel levels, all the time calculating and checking mass and centre of gravity limits are not exceeded.

• Route design, amendment and assessment in just a few clicks. Planning your mission by clicking, dragging, repositioning the waypoints and legs of the route, whilst being advised on the latest weather conditions, airspace restrictions and warnings, in an easy to understand colour coded graphic.

• A complete aircraft performance calculation for each leg of the mission, fully compliant with the AgustaWestland product performance fgures, taking into account the weight and balance editor calculations and relevant weather data.

• Rapid upload of fight data from Skyfight to the aircraft systems via secure WIFI connection or USB stick, allows the planned mission and its respective waypoints to be integrated into the aircraft Flight Management System (on applicable aircraft models).

• Adaptable maps with a range of independently selectable layers, adapting automatically to your zoom level, showing or hiding the relevant features making maps easy to understand.

• EMS/Police specifc maps identifying street names, supporting ground to air co-ordination.

• Post fight and actual fight path data can be downloaded from the aircraft onboard systems and can be overlaid onto the Skyfight maps, allowing a thorough debriefng.

Finmeccanica Helicopter Division Customers can download and install the AW Skyfight application onto their tablet via the apple store enabling access to the AW Skyfight mobile service.

SKYFLIGHT MOBILE SERVICE

COMMITMENT TO OUR CUSTOMERS Finmeccanica Helicopter Division is committed to developing and expanding its Customer Support & Training portfolio to meet the needs of all its customers. Feedback is always welcome to help us further develop and improve our support and products for your operational needs.

For further information and trial accounts activationcontact us on: [email protected]

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HUMS SUPPORT

INTRODUCTIONFinmeccanica Helicopter Division is making signifcant

changes to the provision of its customer support and

training services. As part of the company vision to ‘Think

Customer’ Finmeccanica Helicopter Division has launched

a company wide Service Excellence initiative spanning the

entire breadth of the support and training delivery per-

formance.

Our Advanced Services have been designed and

developed to enhance the customer experience,

leveraging Finmeccanica Helicopter Division knowledge to

deliver the best services and solutions in its class.

The Advanced Services demonstrate how Finmeccanica

Helicopter Division is continually reviewing its services

and technologies in order to maximise their value.

DESCRIPTIONThe Finmeccanica Helicopter Division Heliwise Services

are ideal for all customers, regardless of aircraft operation,

covering a range of services to ensure your HUMS

equipped aircraft are supported. Irrespective of feet size

or operational circumstances, Finmeccanica Helicopter

Division can tailor its Heliwise Services to meet your

requirements. Whether a large operator with its own HUMS

analysis infrastructure requiring additional support or a

small operator requiring Finmeccanica Helicopter Division

support in undertaking the data interpretation or analysis,

the Finmeccanica Helicopter Division team is available to

ensure the HUMS is utilised to its maximum effect and

your aircraft keeps fying.

The Finmeccanica Helicopter Division Heliwise Services

incorporate the latest technology in data analysis and

use diagnostic models like Advanced Anomaly Detection

(AAD) and Advanced Vibration Data Mining (AVDM) to

improve diagnostic capability and reduce customer analyst

workload.

Both small and large feet operators can expect signifcant

savings by using the Finmeccanica Helicopter Division

Heliwise Service. Aircraft operating costs are reduced

through detecting issues before they could have a

signifcant fnancial impact.

FEATURES• Reduced infrastructure costs.

• 24/7 connectivity to the secure Finmeccanica Helicopter

Division secure servers.

• Reduced IT footprint– no need to procure and maintain

expensive bespoke IT software for HUMS ground

processing.

• Reduction in labour costs. Our HUMS data experts work

with your team of analysts to improve effciency.

• Data is securely stored and managed by Finmeccanica

Helicopter Division. Data ownership is never

compromised

BENEFITSThere are considerable fnancial and operational

benefts to using the Finmeccanica Helicopter Division

Heliwise Services, including:-

No overhead for system and database administrationThe Finmeccanica Helicopter Division Heliwise

Services removes the need for specialist servers,

applications, databases and hardware by providing

a secure cloud solution. This is managed as part of

the services by Finmeccanica Helicopter Division IT

personnel.

Data Security and BackupThe services are delivered through Leonardo the

Finmeccanica Helicopter Division secure portal.

Services comply with company and military security

standards. The process for backing up customer data

follows the same standards as all other Finmeccanica

Helicopter Division critical company data.

TrainingIf an operator has their own HUMS infrastructure,

Finmeccanica Helicopter Division dedicated HUMS

training courses ensures the system is fully utilised so

customers receive the maximum beneft from HUMS

analysis.

HUMS Services integrationOur HUMS services are integrated into Finmeccanica

Helicopter Division’s Leonardo Customer Portal. This

allows customers easy access to review their HUMS

data at any time through a single point of access.

No Infrastructure required Utilising the improvements in web technology

and cloud computing, organisations can use their

existing IT infrastructure and connect to the secure

Finmeccanica Helicopter Division portal. No further IT

investment is required.

Utilisation of Finmeccanica Helicopter Division HUMS specialistThe services utilise years of experience from the OEM

and compares customer HUMS data against total feet

trends. Finmeccanica Helicopter Division can review

and analyse customer data, alerting users of potential

issues, recommending additional maintenance and

improving aircraft safety and reliability.

No Need for expensive in-house HUMS specialistThe training of in-house HUMS personnel is expensive

and time consuming. Is this really needed with the

considerable Finmeccanica Helicopter Division

expertise at the customers fngertips? The expense

and dependency is removed with the use of the

Finmeccanica Helicopter Division specialists.

THE NEXT GENERATION IN HUMS SUPPORT

Customer Site Access Secure Data Storage HUMS Analysis

Aircraft Debrief Secure Web Portal

Secure Server Finmeccanica HelicoptersDivision

Expert Data Analysis

• No resident data experts needed• 24/7 from any secure web connection• Zero IT footprint • One step data upload

• Instant data feedback• Critical warnings supplied

• Maintenance improvements• Component Life improvement

• Access to HUMS data experts• Fleet analysis performed• Trend Analysis• Issue resolution service available

• No client side software• Simple, secure data transfer

& storage• Maintain full access to your

data

Data andserver options to suit client

Finmeccanica Helicopter Division

secure data store

on client side

Secure Cloud

HELIWISE PREMIUMOur Heliwise Premium service gives an additional

level of service to customers who have an in-house

HUMS analysis capability. The package consists of

the standard AAD or AVDM analysis tool plus a 24/7

on-call HUMS analysis service that guarantees to

respond to your identifed anomalies within 4 hours

from receipt.

BENEFITS

The Heliwise Premium service provides operators

all the tools required for fast, in-depth analysis with

addition of OEM 24/7 service, this allows operator to

schedule inspection and maintenance during aircraft

down time, minimising the time that helicopters are

not available to fulfl their mission.

HELIWISE FULL SUPPORTFor smaller operators, or those that do not require

their own in-house HUMS capability, the Heliwise Full

Support service provides a full HUMS turnkey solution.

Simply upload the post fight HUMS data on to the

Finmeccanica Helicopter Division secure Heliwise

server and the Finmeccanica Helicopter Division

HUMS team will undertake all the analysis. Routine

analysis will be provided on a periodic basis with any

anomalies urgently highlighted to the customer with

recommendations for corrective action. This could

include: aircraft inspections, component replacement

and, where applicable, include the documentation

needed to return the helicopter into service.

BENEFITS

The Finmeccanica Helicopter Division Heliwise Full

Support service provides customers with all the

benefts of the HUMS system with no investment

in staff or infrastructure, whilst HUMS analysis and

alerts are maintained by the Finmeccanica Helicopter

Division HUMS experts 24/7, 365 days a year within a

secure web portal.

HUMS ANALYSIS SERVICES

COMMITMENT TO OUR CUSTOMERS Finmeccanica Helicopter Division is committed to developing and expanding its Customer Support & Training portfolio

to meet the needs of all its customers. Feedback is always welcome to help us further develop and improve our

support and products for your operational needs.


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Documents

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