Margo Y. Bedford

CAREER PROFILE Proven curriculum developer known for delivering comprehensive and media rich eLearning projects, as well as engaging virtual and instructor-led courses. An innovative Instructional Designer with thorough knowledge of complete ISD process from needs analysis to creating learning environments that ensure skills integration and performance improvement. Consistently delivers under tight timelines that directly contribute to bottom line savings. Specific expertise in:

eLearning, Virtual and ILT Development Project Management

Media/Program Design and Development Web-Based Training

Instructional System Design Models LMS Administration

Adult Learning and Instructional Theory

eLearning Translation Migration (15+ languages)

Perform Virtual and ILT Training

Instructional Technology

Technical Skills: Windows and Mac OS. Adobe CS6, Audio editing (Pro Tools, Sound Forge), InDesign, Video Editing (Premier), Camtasia, Captivate, Articulate, Lectora, Raptivity, Robo Help. Office 2012, SQL Server (MS SQL Certification Prep Course). Crystal Reports, SumTotal, Cornerstone, Litmos.

PROFESSIONAL EXPERIENCE

Cherwell Software, LLC, Colorado Springs, CO 08/2012 - Present Senior Instructional Designer

o Conceived, developed and delivered a three-phased partner certification program; developed associated training curricula while working alongside a SME.

o Selected and implemented Litmos LMS for delivery and tracking of online training. o Created participant guides for instructor-led courses. o Completed an audience analysis for a training program and documented outcomes within an

Instructional Design Plan (IDP). o Initiated and delivered a first-draft New Employee Orientation online course (this

course was not launched).

o Updated and redesigned the Cherwell Service Management®

Foundations course. o Conceived, developed and delivered a Cherwell Certified Instructor (CCI) course enabling

internal employees and solutions partners to become certified trainers. Deliverables included the CCI course ISD packet, an instructor community site for newly certified instructors, an assessment, a foundations course instructor guide a CCI participant guide, the foundations course PowerPoint slides, and the foundations course activity instructions, instructor tips and adult learning theory.

o Performed live instructor-led courses as required. o Architected various learning systems and associated processes. o Worked closely with sales and channel teams to manage customer learning needs. o Assisted in hiring and recruitment as requested.

ProBuild, Inc., Denver, CO 06/2011 - 8/2012 Instructional Designer

Conceived, developed and delivered an eLearning instructional design tool kit that included:

o Instructional Design Plan template. o MS Project plan template using ADDIE listing all tasks that might be included in each phase

of development o Standard template for weekly executive summary updates that corresponds with the MS

Project plan.

o Storyboard template and process document. o Subject Matter Expert (SME) review feedback template (in lieu of or in addition to

ReviewLink).

o Standard eLearning course template built for Lectora®

and customizable for any eLearning tool.

o Instructional style guide that is a corporate reference for developing internal instructional content.

Converted a multiple SCO eLearning course developed by a vendor in Captivate to a single SCO delivered via Cornerstone.

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Converted a 10-hour streaming video (external IP) online course to an internally hosted model.

Created job aids and mini-modules to supplement 22 off-the-shelf courses on safety.

Created a 45-minute online compliance course for customer credit card management.

Created a 30-minute online compliance course based on the Fair Labor Standards Act focused on wage and hour laws.

Created a 45-minute online employee code of conduct course.

Initiated a project partnership to develop an onboarding course.

Western Union, Englewood, CO 09/2009 – 06/2011 Instructional Designer

Developed and deployed SharePoint site for Global team of 12 resulting in enhanced daily workflow and repository for over 50 online courses.

When the need presented itself, served as interim global LMS Administrator for four months while assisting in the selection of a full-time replacement.

Coordinator and global liaison for International Service Manual (ISM) the main source of training content and governing document for customers in over 40 countries.

o Coordinated with over 20 departments and the Legal organization to keep document current. Managed four ISM translation projects, provides continuous maintenance, and updates.

Developed large-scale software demonstration eLearning course, packaged as SCORM 1.2 compliant.

o Followed Gagne Instructional Design methodology and ADDIE model for development. Created job aids that reduced customer support calls by 10%.

Developed interactive Adobe .pdf for 50+ internal staff to improve workflow for mobile on boarding, which will serve to reduce on-boarding time by 20%.

Contributed as team member in development and delivery of printed global training materials in 10+ languages to 12+ countries.

Compassion International, Colorado Springs, CO 2006 - 2009 Instructional Design Supervisor (2008 – 2009) Supervised team of 2 media developers and 1 Instructional Designer.

Coached and supervised up to 4 employees (3 full-time and one contractor).

Technical lead for LMS launch to 600+ U.S. employees.

Managed LMS content and system configuration for 27 countries as Global LMS Administrator.

Lead as department Project Manager 15 computer-based training projects.

Provided expertise and guidance to the Benefits Team that resulted in saving $1000’s in travel by conducting WebEx sessions.

Managed 4 eLearning translation projects into French and Spanish. Instructional Design Specialist II (2007 – 2008) Team lead for newly hired Instructional Designers.

Documented 20+ internal eLearning development processes and implemented project plans.

Developed eLearning development “kit” which included project plan template, analysis questionnaire, checklists, time-tracking sheets, weekly status diagram, storyboard template and media development templates.

Served as Lead on LMS for system configuration and content management in preparation for global launch to U.S. and 26 additional countries.

Instructional Design Specialist I (2006 – 2007) Instructional Designer developing eLearning courses.

Created custom CBT/CDROM courses for asynchronous learning.

Developed a two-module eLearning course for more than 2000 volunteers.

Followed ADDIE Model for development process and published courses for SCORM 1.2 compliance.

Demonstrated skills in Captivate, Articulate, Sound Forge, Photoshop, Dreamweaver, and InDesign (Adobe CS4).

Created subject matter expert (SME) Orientation course with PowerPoint.

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FrontRange Solutions Inc., Colorado Springs, CO 1997 - 2004 Manager, Independent Software Vendor (ISV) Program (2001 – 2004) Managed ISV Technology Partner Program including 65 partnering companies.

Developed, nurtured and repaired over 50 ISV Partner relationships.

Provided oversight of 10+ ISV product development efforts.

Managed ISV contract renewals, rewrites, amendments and terminations.

Delivered draft proposal for new-tiered ISV program.

Drafted and implemented new program policies and processes including scaled back services to reflect smaller support staff model.

Implemented monthly prospect review sessions, coordinating input from 6 departments.

Initiated product awareness marketing events to increase sales 10%.

Channel Manager, Sales Readiness (2001 to 2004) Served in this role while also managing ISV Program (above). Collaborated with Sales, Marketing, Operations, Help Desk Services, and Value Added Resellers.

Project managed sales readiness initiatives in support of bi-annual software releases.

Planned, directed, and coordinated Channel team in support software release.

Wrote partner communications, bulletins and conducted VILT for channel partners in support of product releases.

Coordinated project downloads for partner pre-release.

Training Supervisor, Courseware Developer (1999 - 2001) Conceived, developed, and delivered training.

Supervised team of three courseware developers and one administrative assistant.

Created ILT courses including new practicum partner certification courseware.

Developed and deployed first online certification exams for over 100 partners using Macromedia Authorware saving thousands in travel expenses.

Served as subject matter expert (SME) and contributor for 2 $250K+ CBT projects.

Authored 10+ technical documents including Web training manual.

Presented to audiences of 65 - 80 attendees at 3 company customer user conferences.

Conducted 2 two-week product certification courses to 10+ students in U.K.

Professional Services Consultant (1997 – 1999) Consulted, prepared data, configured system, implemented, tested, and trained customer on resulting customized HEAT software.

Performed according to SOW. Manipulated and migrated data as required.

Performed approximately 37 complex onsite engagements during calendar year.

Conducted customized instructor-led training (ILT) for each installation.

EDUCATION AND PROFESSIONAL AFFILIATIONS

Master of Arts, School of Education, and Human Development, Instructional Learning Technology, eLearning Design and Implementation (graduate candidate, May 2015)

Bachelor of Science, Business Administration (B.S.B.A.), Computer Information Systems,

Regis University, Colorado Springs, CO Graduate May, 1996

Certificate of Legal Assistance/Paralegal, May 1993

eLearning Certificate, ASTD, August 2009 ITIL v3 Certified, March 2015

eLearning Guild – Member

ASTD – Member and Volunteer