My restaurant is located in Chicago IL 12345 Food Street
Location, Location, Location
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Boss- Me Waitresses - 9 Cooks - 4 Head Chef/Prep Cook - 1 Bus
Boys - 3 Dish Washer - 2 Hostess - 1 Cashier - 1 TOTAL: 22
EMPLOYEES Number of Employees
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BOH (back of house) Cook food Prep Food Inventory Stock
inventory (Dry & Cold) Sweep, mop, & clean: kitchen,
storage, freezer, refrigerators, etc. Help each other FOH (front of
house) Serve food Provide friendly customer service Cash handling
Sweep, mop, & clean: dining area, bathrooms, work stations,
etc.. Side work Help each other What Sugar Raeraes Waffle House is
All About
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13 years and counting Sugar Raeraes Age
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There is only 1 founder: ME!I AM THE BOSS!!! I am responsible
for both the FOH & BOH Hiring and Firing Ordering Inventory
Staff Scheduling Event Planning Customer Service Employee Training
Bookkeeping Problem Solving Able to fill in any position when
needed Help EVERYONE The Bosss Job
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TEAM WORK!!!!!!!!!! Team Work Makes A Dream Work How Sugar
Raeraes Do What We Do
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SUGAR RAERAES WAFFLE HOUSE
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RULES, POLICIES, & PROCEDURES Components of the Employee
Handbook: 1. Disclaimer and Acknowledgement 2. Employment Policies
Recruiting Interviewing Applications Background checking Find and
hire the right people Termination 3. Work Hours and Payroll Labor
laws Payroll Scheduling Breaks Tip reporting Workers' compensation
4. Benefits Employee meals Time off Insurance and 401K 5.
Appearance Standards Shoes Uniforms Hair Facial hair Nails Jewelry
Tattoos Piercings 6. Behavior Expectations and Policies Teamwork
Customer service Evaluations Rewards and discipline Conflict
resolution 7. Cash Handling Policies and Procedures 8. Operating
Procedures 9. Harassment Policy 10. Drug and Alcohol Policy 11.
Health and Safety 12. Emergency Procedures 13. Company Property and
Equipment
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ALL PEOPLE IN CHICAGO WHO LIKE TO EAT OUT AT RESTURANTS TARGET
MARKET
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Radio, Newspaper, TV commercials, Coupons, Mail, Internet,
Billboards, Flyers, Business Cards, Sales Papers, and Word of Mouth
ADVERTISMENT
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Education - COLLEGE (Business, Marketing, & Management)
Training and Certification Customer-Service Skills Organizational
Skills Experience Determination $$$$$$$$$$$$ What I Had To Do In
Life
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Offer what people want to buy, not just what you want to sell
Keep cash flowing Always find new ways to keep costs low When
planning, always overestimate expenses and underestimate revenues
Focus on sales and marketing obsessively Find ways to exponentially
increase profits Test and measure everything Don't discount, add
value Accept that learning more equals earning more Stay
Successful
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Reviews & Rating Websites - zagat, gayot, dine,
tripadvisor, yelp, urbanspoon Phone & Tablet Apps - Open Table,
Foursquare, and Meetup Social Media Facebook & Twitter Wi-Fi in
the restaurant Flat Screen TVs Touch Screen Computer Stations in
FOH & BOH Restaurant Technology
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Making Lots of $$$$$$$$ Keeping up with the latest technology
Expanding Universal Continue to provide the highest quality of food
and service Sugar Raeraes Future
