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DANIEL WOODWARD323 Dovington Dr. NW
Huntsville, Alabama 35806 256-698-5855
WORK EXPERIENCE Huntsville-Madison County 911 Center Huntsville, AL Certified Training Officer (CTO) / Emergency Dispatcher Feb 2008 – present Leadership in training new and current employees on how to effectively handle emergency calls
under high-stress scenarios Training of employees to understand company personnel policies and procedures Review and revise training manuals for employees in a detail-oriented manner. Maintain access to, and security of, highly sensitive materials. Record details of calls, dispatches, and messages. Self-motivated learning of material to pass required tests for certification. Question callers to determine their locations, and the nature of their problems to determine type of
response needed in a fast-paced environment. Determine response requirements and relative priorities of situations, and dispatch units in
accordance with established procedures. Relay information and messages to and from emergency sites, to law enforcement agencies, and to
all other individuals or groups requiring notification. Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and
agencies.
EDUCATION CALHOUN COMMUNITY COLLEGE Decatur, ALAssociate of Science, Business Administration, December 2011
ATHENS STATE UNIVERSITY Athens, ALBachelor of Science, Human Resources and Business Management, May 2015 Double Major in Human Resources and Business Management Minor in Criminal Justice
ADDITIONAL SKILLS AND EXPERIENCE Two years of humanitarian service while living in Russia as a missionary from 2006-2008, such as
service projects for schools and other churches and teaching English as a second language to residents of the Russian Federation
Served in leadership positions within the missionary organization in Russia, such as District Leader, and organized service and teaching opportunities as well as leading weekly District meetings and training sessions.
Professional Proficiency in the Russian language
323 Dovington Dr. NW Huntsville, Alabama, 35806 256-698-5855 [email protected]
