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COLLEGE OF INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT

Manuscript

An application of leanings

Thru I AM A LYCEAN-

April 17, !1" # April 7, !1"

$u%&itte' to( )oana *oti&as

+n the )o% Training A'iser

$u%&itte' %( Consuelo ./ Mang0ic&ot

AE2 Apprentice 3 CL+4$ -1

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Ta%le of Contents

I/ Ac5no6le'ge&ent one 6hole page8 ------------------------------

II/ Intro'uction 9 pages &ini&u&8--------------------------------------

a/ 4istor

.ac5groun' infor&ation a%out the hotel, Mission :

;ision, +rgani


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;I # @eference -----------------------------------------------------------

;II # Appen'ices----------------------------------------------------------

*T@----------------------------------------------------------------

Learning Assess&ent---------------------------------------------

ost Ealuation host co&pan8--------------------------------

hotocop of certificate 6ith no/ of hours ren'ere'8--------

hotocop of ti&e car'--------------------------------------------

ictures 6ith captions 6hile 'oing o?t tas5s8-----------------

@esu&e 6ith recent picture--------------------------------------

;III # $>T Ans6ers

= *epart&ent 6here ou 6ere assigne'

I/ Ac5no6le'ge&ent

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I 6oul' li5e to ta5e this opportunit to gie & sincerest than5s to our

superisors 6ho i&parte' their 5no6le'ge in roo&s 'iision an' front office/ Their

en'uring patience in training a starter li5e us in the art of roo&s 'iision &ust receie

a co&&en'a%le platitu'e/ Bithout the& our 'rea&s of %eco&ing professional cre6s

6oul' re&ain an i&possi%le realit/ The 5no6le'ge 6e learne' fro& our superisors

an' the actual eperience of sering the passengers of a cruise line can %e use' % us to

possi%l achiee our goal of %eco&ing goo' professional ste6ar's/ >or the sai' reasons,

our superisors &ust %e gien a high co&&en'ation/

>irst of all I than5 Do' for the safet of our training progra&/ To our guar'ian

6ho perfectl supports us/ Than5s &ust %e accor'e' to Mr/ *aniel *arusin an' Mr/

Christian 6ho &anage' an' prepare' the oage for us/ It is also true 6ith

Mr/ )onathan )aier o, 6hose encourage&ent, gui'ance an' support fro& the initial

to the final leel of our on-the-?o%-training ena%le' &e to 'eelop an un'erstan'ing of

our 6or5/ Especiall to our $T+ Ms/ Mitch +nna' 6ho gui'es us in our 'ail 'ut on

%oar' an' to Ms/ $tella 6ho &anage an' gui'e 6e in our lan' %ase 'ut an' tour/

Than5s to our superisors %oth in roo&s 'iision an' in front office 6ho taught us the

right attitu'e 6e nee' an' helps us to gain &ore patience in our assigne' 'ut/

Lastl, I offer & regar's an' %lessings to all of those 6ho supporte' &e in an respect

'uring the co&pletion of the 'ut/

II/ Intro'uction

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A. History

D+, for&all D+ Trael, is a ferr co&pan 6hich is %ase' in Manila,

hilippines an' part of D+ Droup, a priate co&pan o6ne' % the Chinese

goern&ent through the China-Asean Inest&ent Cooperation >un'/ It is the

largest ferr co&pan in the hilippines 6ith its &ain hu% locate' in Ea

Macapagal $uper Ter&inal in ier 19 in the Manila $outh 4ar%or/

Gntil !1, D+ 6as 5no6n as Negros Naigation/ It change' its na&e

follo6ing a significant realign&ent of ferr transportation in the hilippines

6hich sa6 long-stan'ing co&panies $uper>err, Ce%u >erries an' $uperCat

first &erge' into $uper>err, un'er the A%oiti< Transport $ste&, an' then

purchase' % Negros Naigation, in *ece&%er !1!, for G$H1!9 &illion/

At the sa&e ti&e, a unit of China-Asean Inest&ent Cooperation >un', a

Netherlan's-%ase', priate euit fir& 6holl o6ne' % the Chinese

goern&ent, too5 a controlling sta5e in Negros Naigation through an euit

infusion/ .ecause Negros Naigation 6as a priatel hel' fir& the eact

a&ount ineste' % the >un' 6as not 'isclose'/

D+ has one of the &ost &o'ern shipping fleets in the hilippines an'

operates the largest fleet of inter-islan' essels in the countr/

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B. Mission and Vision

VISION !!

D+ Trael is the pre&iere proi'er of uniue trael eperience that

%rings people together %eon' epectations/

MISSION STATEMENT

D+ Trael %ri'ges people an' places 6hereer, 6heneer, sea&lessl/

Cor" Va#$"s

Cor%orat" Go&"rnan'"

Co&&its to corporate alues an' accepte' ethical an' &oral rules an' nor&s that

appl insi'e an' outsi'e the organi


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Int"(rity and Trans%ar"n'y

*oing the right things for the right reasons/ Treating people fairl an' 6ith respect/

T"a)*or+

The a%ilit to 6or5 in unison to achiee a co&&on goal/

O$r P"o%#"

+ur people are the central &oers of the organi


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On-oard Hot"# D"%art)"nt Or(aniation Str$'t$r"

A. History

This %usiness hotel %oasts an ecellent location that puts ou centrall in Ce%u

Cits pre&ier %usiness 'istrict # across the Ce%u .usiness ar5 an' close to 'ining,

lifestle : leisure an' tourist 'estinations, an' ?ust "! &inutes fro& Ce%us

international airport an' %eautiful %eaches/

The *ia&on' houses a 6i'e range of class an' full-functional facilities an'

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a&enities for the %usiness traeler an' the acationer # an' the guarantee of genuine

care an' relia%le serice/ Thats %usiness sensi%ilit 6ith an inti&ate feel/ Its 6hat it

&eans to sa %usiness an' pleasure co&%ine', 6h &an fro& far an' 6i'e has &a'e

the *ia&on' their ho&e in Ce%u, an' 6h ou shoul' &a5e it ours too/

Eperience 6ar& Ce%uano hospitalit at the *ia&on' $uites an' @esi'ences/

It is i'eall locate' right %esi'e Ce%u Cits pre&ier %usiness 'istrict, the Ce%u

.usiness ar5, an' a short 6al5 fro& %usiness areas, &ain shopping, restaurants an'

nightlife/ Bhether ou are traeling for %usiness or leisure, 6e guarantee genuine care

an' relia%le serice at the *ia&on' $uites an' @esi'ences/ +ur 1! &o'ern guestroo&

offer %oth co&fort an' stle 6ith high-spee' internet access, flat screen LC* T;, coor our conenience

6e also offer an all-'a 'ining restaurant outlet, %usiness center, &ini g&, s6i&&ing

pool, an' " &eeting roo& facilities that can acco&&o'ate up to 1!! guests for

&eetings an' eents/

Hot"# Or(aniation

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A''o)odation and Fa'i#iti"s

D"#$," Roo) Standard Roo)

R"sta$rant M""tin( Roo)

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S*i))in( %oo# R"'"%tion

III - $u&&ar of Learning

As a stu'ent I& luc5 to %e part of an internship li5e this/ I learn lot of things in

this internship progra& that I &a use in & future ?o%/ This internship helps &e to

'eelop & s5ills an' use & 5no6le'ge that I learn fro& & professors/ .e in &

6or5ing fiel' &a5es &e &ore co&petent % 'oing 6hat is & 'uties an'

responsi%ilities that can %e & a'antage to others/ I hae learne' so &uch in such a

short perio' of ti&e that I &a use in a life ti&e/ In ta5ing this internship it &a5es &e

feel its & stepping stone to achiee 6hat I 6ant, learning things that & professors

cant teach %ut this training progra& helps &e to eperience an' learn ne6 things/ I

reali


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ourseles its one of & &otiation to not %e afrai' in learning ne6 things/

I en?o this training progra& een its uite har' for &e/ To surie 6ith & 'ail

tas5 I hae to appl a planne' an' %etter ti&e &anage&ent/ Gnfortunatel I %eco&e

the tea& lea'er of & group an' I reall hae to %e responsi%le lea'er for & group

&ates/ I usuall ta5e a %ath t6ice a 'a %ut this ti&e its so 'ifferent I 'eci'e to ta5e a

%ath at night so I 'ont hae to rush & ti&e in the &orning/ I learn to care for others

6a5e-up & roo& &ates an' & group &ates 6hen I 6a5e up earl an' re&in's the&

6hat the hae to 'o %ecause its i&portant to loo5 presenta%le %efore 6e start our

'ut, if not 6e &a receie sanctions its ?ust so&e of things I learn to 'o for & 'ail

routine/

I than5 all the cre6 of M3; $t/ ope )ohn aul II an' all the staff of *ia&on'

suites 4otel in Ce%u in teaching an' gui'ing us 6hat 6e nee' to learn an' ho6 to

appl it/ In the short perio' of ti&e in the ferr I learne' lot of things, li5e the 'ifferent

tpes of che&ical that the use an' ho6 the appl it/ I learne' ho6 to clean co&fort

roo&s its uite har' for &e %ecause I& to sensitie 6ith the %a' o'or een it irritates

& nose it feels goo' 6hen I &eet ne6 people insi'e the co&fort roo&, so een

I 'ont feel goo' I learn to %e polite 6ith eer %o' greeting the& li5e 6hat 6e

'o in the front 'es5 een 6e are insi'e the co&fort roo&/

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