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My JourneyBY JUHI SONDHI
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DelegationTriggers My light bulb moment!
Feedback from coach Self reflectionPFP EK 725 DXB-DAR
(06/06/15)
Goals To Do List
To be able to delegate tasks effectivelyStop micro managing and
give myself time to perform relevant
tasks Trusting my team members
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Delegation My Journey!
PSP Flight feedback (PFP)
Research
Online material
Self
Assessment
Development Plans and Reflections
Learning Outcomes
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Delegation Game plan!
Self Assessment tests
Attended workshop on Leadership with Jack Black
E-Learnings
Coaching sessions from coach Mechelle on delegation
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RESEARCH
Why cant I Delegate?Cant Delegate
because
Too busy
Wont trust
Poor AbilityFeeling Guilty
They may be better
Only you can do it
Ref Doc : How to successfully delegate by Paul Newton (Bookboon)
pg11
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RESEARCH
The only I can do it syndrome
Resist Delegating
Prevent employees from making decisions
Revoke tasks after they have been assigned
Avoid letting employees work independently
Ref Doc : Avoiding Micromanagement by Elizabeth Eyre
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Digging Deeper!!!
STEP 1
Delegation
STEP 2
Micro -management
STEP 3
Trust
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RESEARCH
5 Steps to Delegation
Be Clear & Concise
Grant the Necessary Authority
Get Buy In
Monitor Progress
Comment When
Necessary
Ref Doc : 5 Steps Of Delegating Wisely by Peter EconomyEK 418
BKK-SYD-CHC E-mail for SFS Fares Lteif
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RESEARCH
Test Outcome!
Pre test in 1st month of purser pool 57 Post test in 6th month
of purser - 35
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Learning Outcomes
Builds trust amongst teams and increases more
productivity
Develops skills and empowers team members
Increased customer interaction and assists in
performance management
Leadership is the art of getting
someone else to do something you
want done because he wants to do it
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Feedback
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Receiving & Giving FeedbackTriggers My light bulb
moment!
Psychometric Test (MBTI) I take criticism personally (receiving
feedback) and Get over involved in other peoples problems (giving
feedback)Self reflection
Goals To Do List
To accept feedback be it positive or developmentalGiving
unbiased and clear feedback
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Giving & Receiving Feedback My Journey!
MBTI/
Self Reflection
Research
Online material
Self
Assessment
Development Plans and Reflections
Learning Outcomes
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Online Research
Attended Workshop on Advanced Coaching & Feedback
Onboard surveys/ RAG Feedback
E-learningsSelf Assessment tests
Seek coaching from coach Mechelle Lewis-Downer
Receiving & Giving feedback Game plan!
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RESEARCH
Receiving Feedback
Practice active listening
Never argue; just say thanks
Evaluate it, slowly
Be mindful
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RESEARCH
Giving Feedback
Choose an appropriate time and place
Balance the positive and developmental feedback
Describe the observation specifically
Involve the individual in the solution
Establish a follow-up expectation
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Learning Outcome
Comfortable with receiving developmental feedback and
following up on it
Able to give specific, timely and observed feedback to my
team
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THANKYOU!
