My Aged Care – Presentation Overview

Topic

General overview of My Aged Care

Update on national progress

My Aged Care and Victorian HACC transition

Next steps

0

My Aged Care - Vision

‘To make it easier for older people, their families, and

carers to access information on ageing and aged care,

have their needs assessed and be supported to locate and

access services available to them.’

1

My Aged Care – Design

• Client-centric approach

• Co-design with the aged care sector

• One system

2

My Aged Care - Launch

1 July 2013

My Aged Care provides information about aged care to

consumers, their family members and carers

1 July 2015

My Aged Care expanded to introduce functions that better

facilitate people’s access to the aged care services that they

need

3

My Aged Care – 2015 changes

• Client record

• My Aged Care Regional Assessment Service (RAS)

• National Screening and Assessment Form (NSAF)

• Web based portals for clients, assessors and service providers

• Electronic matching and referral to services

• Offline assessment capability

• Enhanced service finders on the My Aged Care website

4

Early Implementation Site in Victoria

• Victoria participated in an early implementation project for My Aged

Care in the Kingston, Bayside and Dandenong regions

• The project tested and implemented My Aged Care systems and

processes ahead of 1 July 2015

• Outcomes from the project informed adjustments to My Aged Care

ahead of the national roll-out

5

My Aged Care – Operations

Between 1 July 2015 and 13 September 2015:

• Approximately 15,000 calls per week

• Over 36,700 clients have been registered

• Over 31,000 referrals for home support assessment

• Over 8,100 referrals for comprehensive assessment

6

My Aged Care – Responding to challenges

7

Identify Issues

Analyse & Prioritise

Implement Solutions

Communicate

My Aged Care – Improvement initiatives

1. Additional staff in contact centre

2. Process improvements in contact centre

3. Refresher training for contact centre

4. System fixes and enhancements

5. Regular communications

8

My Aged Care – Victorian HACC Transition

• Assessment arrangements for Victoria to be agreed by end

of February 2016

• My Aged Care in Victoria (and WA) currently operates

differently to national model

• From 1 July 2016, HACC Assessment Service and CHSP

service providers are expected to full functionality for

My Aged Care

9

My Aged Care - client pathways

10

My Aged Care – Client Pathways Video

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My Aged Care – Support and Resources

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Guidance documents Dss.gov.au/MyAgedCare

Fact sheets

My Aged Care Contact

Centre

Assessor and Provider

helpline

Videos and webinars

My Aged Care – Next Steps

13

Milestone Timeframe

Assessment arrangements to

be agreed

End of February 2016

Joint communique to sector

confirming arrangements

March 2016

Face-to-face consultations

March/April 2016

Supporting online resources

April – June 2016