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MUSC College of Graduate StudiesBiomedical Trainee Retreat on the
Responsible Conduct of Research and Career Development
“Effective Communication Strategies”
876-2404BioE room 101
12/04/2009
Anatomy Of A Difficult Conversation
A(you)
B(PI)
X“the issue”
training needs
your priorities
personalissues
job market
their priorities
administrative duties
personalissues
maintainingfunding
mis
perce
ptio
n misperception
We all view a situation through our own personal “screens” of misperception that are influenced by
personal styles, cultural norms, experiences, age, etc. and compounded by daily responsibilities and events.
© 2009 MUSC ISOP
Anatomy Of A Difficult Conversation
A(you)
B(PI)
X“the issue”
training needs
your priorities
personalissues
job market
their priorities
administrative duties
personalissues
maintainingfunding
mis
perce
ptio
n misperception
We all view a situation through our own personal “screens” of misperception that are influenced by
personal styles, cultural norms, experiences, age, etc. and compounded by daily responsibilities and events.
© 2009 MUSC ISOP
“THE SOLUTION”
There is no such thing as a “clear understanding” without
discussion…
…and confirmation of what was concluded to avoid
assumptions by either party.
How well do others know the “inner” you?
Brooks Peterson - "Cultural Intelligence” Intercultural Press, Boston, MA, 2004.
Jung Typology Test (“MBTI-like”)http://www.humanmetrics.com/cgi-win/jtypes2.asp
Introversion (I) Extraversion (E)Sensing (S)Intuition (N)Thinking (T)Feeling (F)Judging (J)Perceiving (P)
source of energy
preference for taking in information
decision making
dealing with the outside world
CommunicationIntroversion (I) Extroversion (E)
• Likes to think about an issue before giving a response
• Stays silent – can be misconstrued as agreement
• Keeps own opinions• Tends to seek privacy
• Likes to talk around an issue to reach a conclusion
• States thoughts – can be misconstrued as a decision
• Expresses views• Tends to seek social
contact
WorkJudging (J) Perceiving (P)
• Plans work and follows plan
• Make decisions and stick to them
• Meets deadlines with time to spare
• Sets goals and works to achieve them
• Tackles work in a flexible manner
• Likes to review decisions in light of new information
• Prefers to leave things until last minute
• Explores issues and makes the most of opportunities
WorkThinking (T) Feeling (F)
• Tends to see the flaws in a person or situation
• Asks: Is it the right thing to do?
• Treats others fairly
• Tends to see the positives in a person or situation
• Asks: Do I want to do it?• Treats others as they
need to be treated
Bottom line … confirm critical communication in writing.
You are walking down the hall and hear shouting from a nearby conference room, door slightly ajar. You hear a colleague (you are co-PIs) yelling angrily at a research team meeting, “I don’t have time for careless so-called colleagues and lazy research assistants to screw up my hard work.” And, “You people better not eat or sleep until you’ve fixed that problems, called back the participants, and re-run the study.” You decide to have a conversation with your colleague. • How will you open the conversation?• What is your message?• What questions might your colleague ask?• What are the potential pushbacks/reactions and how will
you respond?• How will you close the conversation?
www.mc.vanderbilt.edu/CPPA
Case Study: Concerned Professional
Make two lists as you watch the video:• Actions by individuals that seem wrong or
questionable• Conflicts between individuals or groups that may
have had the greatest impact on facilitating the
current AIDS epidemic