Municipal Management Development Programmes 2014

9-credit HEQF (2007) level eight course

Municipal Change Management Module 10 of MMDP

15 to 18 October 2014

Please follow this link to register online:

http://apps.sun.ac.za/SCD/ApplicationForm.aspx?offeringid=49e2f6c1-f954-e411-94db-0050568000ff

4 day training course

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TABLE OF CONTENTS

1 Change Management Module Course Outline

2. Slides based on ‘AN EXPERIENTIAL APPROACH TO ORGANIZATION DEVELOPMENT’. a) Organizational Renewal: The Challenge of Change (Chapter 2) b) Overcoming Resistance to Change (Chapter 6) c) Organization Development Reinventing the Organization (Chapter 1) d) The Role and Style of the OD Consultant (Chapter 4) e) OD The Diagnostic Process (Chapter 5) f) OD Intervention Strategies (Chapter 7) g) Innovation as Systems Change for the Better: Building Governance Innovation

Capacity.

3. Readings a) Organizational Development as a Framework for Creating Anti-Poverty

Strategies and Action. b) Australian Public Sector Innovation, Shaping the Future through Co-Creation. c) GOVLAB Research: ‘Toward Reimaging Governance’. d) Organizational Management and Change, AMPA PAD 5002.

4. Questionnaires a) Innovation Audit Questionnaire b) Change Management Skills Questionnaire

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Accreditation:

This 9-credit HEQF (2007) level 8 short course covers knowledge of a formal postgraduate programme, approved and quality controlled as required by the South African Qualification Authority (SAQA) and the Higher Education Qualification Committee (HEQC).

Background:

Public sector managers in the processes of governance and service delivery, are faced with much change and many challenges as a result of change. These changes raise a number of change competency related questions such as:

How do you cope with the change related challenges confronting you?

How do you respond to the uncertainties in the governance, policy and regulatory environment?

What are the best responses to political expectations, transformation, deregulation and delivery?

Are you able to create sustainable public value?

What are the organizational and innovation strategy options in respect of these changes. Managing change shapes and guides every organization, describing what it does and should be doing and why. Effective change management facilitates communication and participation, accommodates divergent interests and values, fosters wise and rational decision-making and promotes successful implementation and accountability. This course aims to educate you about change in governance and service delivery and will teach you competencies in respect of your roles in change management and the capabilities needed in the change context of public governance, service delivery and development sectors.

Target participants:

This course is primarily aimed at managers in the public sector. Managing change and innovation

individual competencies and institutional capacity are needed at all levels in governance, including

political, executive and management levels. Public service managers in al spheres of government

and in departments, entities, municipalities and even non-governmental organisations who have

to make significant and impacting decisions will benefit from this course.

The course is particularly well suited for the needs of departmental management teams from a

department as the learning can then directly be applied to improve the change management

capacities of the department and the impact of the team in this regard.

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Course objective, topics and outcomes:

The overarching course objective is to provide participants with a conceptual understanding of organisation development and innovation management disciplines in the public governance context.

The following outcomes will be achieved:

increased understanding of change related strategic contexts and challenges,

improved strategic capacity to deal with change related strategic challenges,

enhanced competencies to improve managerial abilities,

effective and ethical strategic organisation development, and

capacity to understand and facilitate innovation

The following learning objectives are set:

to introduce literature on change from an organisation development and innovation perspective in order to enhance an understanding of change management concepts and theories,

to read, understand and internalise knowledge in respect of various organisation development approaches as these relate to an improved understanding of change agent roles,

to build first level competencies in the techniques used in strategic change and innovation processes in public governance,

to transfer an introductory strategic change skills set to participants,

to practice strategic change capacity through the application of strategic change techniques, such as organisation development and innovation, and

to reinforce all learning with experiential learning applications in the class room setting as well as through work related real world assignments.

The contents of this course include the following topics:

Organisational Renewal: The Challenge of Change;

Overcoming Resistance to Change;

Organisation Development and Reinventing the Organisation;

The Role and Style of the Organisational Practitioner;

The Diagnostic Process;

Organisation Development Intervention and Strategies; and

Innovation as Response to Change Challenges.

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Assessment and credits

After attending this course, participants should be able to fulfil the following assessment criteria

through the indicated methods of assessment:

Demonstrate an understanding of strategic concepts;

Show capacity to analyse the strategic context;

Illustrate strategic thinking and action capacity; and

Integrate theory and practice for strategic action.

Assessment criteria:

Each participant must, through the assessments, provide proof that he / she is able to integrate

the theory and practice of strategic thinking and action in a professional way.

The class based assessment will contribute 20% and the test will contribute 50% of the final mark.

The individual assignment will contribute 30% of the final mark.

Individual assignments have to be submitted on or before the due date as agreed upon based on

the class consensus. No late assignments will be accepted under any conditions.

Assessment methods:

Participants will be individually assessed by means of the following methods:

1. An individual assignment,

2. A formally assessed class based group project.

3. A formal open book test.

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Daily Programme of activities:

Times Day 1 Day 2 Day 3 Day 4

08:00 - 08:30 Registration, tea, coffee Tea, coffee Tea, coffee

08:30 - 10:30 Introduction Setting the Scene Ice Breaker

OD: Deepening the understanding: OD and the OD process: 1 The Role and Style of the OD Practitioner 2. The Diagnostic Process

Innovation as Change for the Better: 1.Innovation Questionnaire 2.Group work Exercise: Innovation in the Public Sector

Group Assessment

10:30 – 11:00

Break Break Break

11:10 - 13:00 OD: Deepening the understanding: 1. Organisational Renewal: The Challenge of Change 2. Overcoming Resistance to Change

1. OD and the OD Process: Intervention Strategies 2. OD in a rural area case study

Group work continued 3. Feedback: Group presentations

Group Assessment

13:00 – 13:45 Lunch Lunch Lunch Lunch

13:45 - 15:45 1. OD and Reinventing the Organisation 2. Class discussion on Video: Business of Paradigms

OD in an rural area case study: feedback Group presentations

Preparation Group Assessment

Take home assignments

15:45 - 16:15 Overnight assignment: 1. Readings 2. Group Assessment: Case Study

Overnight assignment: 1. Readings 2. Group Assessment: Case Study

Preparation Group Assessment