Municipal Innovators Conference · resourcing availability across the organization ... operations) and ‘projects’ (temporary or one-time endeavor to create a unique product, service,

DRIVING INNOVATION IN MUNICIPAL GOVERNMENT CONFERENCE 2015

Driving Innovation Through Technology

3:45 – 4:45 pm


Agenda

• Introduction – 3:45 – 3:50

• Panel presentations – 3:50 – 4:10 – Driving Organization Change through Web Initiatives, City of Barrie,

Carolyn Glaser

– Open Guelph, City of Guelph, Barbara Swartzentruber,

– Montréal Smart and Digital City, Ville de Montréal, Harout Chitilian

– Toronto Cycling App, City of Toronto, Jacquelyn Hayward Gulati

• Questions – 4:10 – 4:40

• Wrap up – 4:40 – 4:45


Meet the facilitator

Sonya Favretto

Client Manager, Municipalities and Utilities

IBM Canada

Economic Development

Policies & Regulations

The Data Driven Economy – Implications for Government

Politics & Government

Transformation

Government Agenda in the Data Driven Economy

Cloud Analytics Mobile Social Security

Politics & Government

Transformation

Economic Development

Policies & Regulations

Constituent expectations and engagement

Business of government – enterprise approach to infrastructure

Evidenced based policy making

Public sector skills requirements

Partnership and collaboration

Digital infrastructure investment

Foreign Direct Investment Global product mandates

Collaborative ecosystem development

Privacy Data Protection

Cyber security Digital trade provisions

Skills and workforce development Research, development and commercialization

Intellectual property protection

Open data

Digital inclusion

Education and skills

Procurement Workforce policies Crypto and Encryption

App development / economy

Voter engagement and campaign strategy

Tax

Entrepreneurship Global markets

Competitive advantage


Driving Changes Through Web Initiatives

Carolyn Glaser

Director, Information Technology

Information Technology Department


Driving Change: Project Summary

2 internal web initiatives have contributed to significant changes in the way staff

plan, think and interact with each other around work activities

Work Plan Application and Integrated Intake Forms have effectively improved

the way business units collaborate, organize and communicate work and

resourcing availability across the organization


Driving Change: Project Impact

Corporate awareness

of work initiatives

Improved project and

resource planning

Transparency and

standardization

Automated end to end

process for project

planning and

approvals


SERVICE DELIVERY

PROCESS

PROJECT

Driving Change:Innovation Impact Ingrained in the City’s culture, work is

organized into two buckets - ‘processes’

(reoccurring activities to sustain

operations) and ‘projects’ (temporary or

one-time endeavor to create a unique

product, service, workflow or result)

Placed accountability within each business

unit through a distributed model that fed

into a corporate solution

Enabled online data visibility across all

business units

Incorporated governance frameworks

through automated workflows


Driving Change: Lessons Learned

Be patient. Changes impacting corporate culture

take time to ‘stick’

Secure and keep securing executive and senior

leadership support – make them accountable!

Celebrate and take advantage of unplanned results

Continuous improvement needs to be plan full and

controlled

Place equal importance on the tool, people and

process – successes won’t be realized unless all

three are adequately addressed


Open Guelph Barb Swartzentruber

Executive Director, Intergovernmental Relations, Policy and Open Government

City of Guelph


Open Guelph: Summary

• Transforming local government to be citizen oriented, transparent, accountable and inclusive – What did you do?

• Moved on many fronts, simultaneously and with a test and learn approach to open government and evolving the organization

– Why did you do it? • Growing community expectations, stretched

organizational capacity, static resources, new technology-driven opportunities

– Who did it? • We co-produced with the community


Open Guelph: Project Impact • What happened?

– Put citizens first

• 4-pillar Open Government Action Plan, Leadership Charter, user guide to local government

– Embedded employees and citizens into the work

• Round tables, Mindmixer, Change Camp, budget simulator, Dragon’s Den

– Built new partnerships

• Guelph Lab, GovMaker, GovLab and IOG, civic tech cluster


Open Guelph: Innovation Impact

• How has the project impacted innovation in your municipality? – Culture

• Employees are being asked where we should be going, what’s in the way and how we can get there together

• We are providing more outlets for ideas and collaboration across the organization

• We are shaping tech solutions to citizen needs – not the other way around

– Leadership • More than 150 leaders from across the City have

signed on to our Leadership Charter • Working to instill a safe/fail environment • Making collaboration and working groups the norm

– Community • Working to meet and manage citizen expectations • Including the community in co-producing plans,

bylaws and solutions


Open Guelph: Transferability

• How can the concepts be leveraged in other municipalities? – Lessons learned

• It’s not orderly - give up perfection

• Co-produce from the beginning

• Citizens and businesses know what they’re talking about

• Dedicate resources

• Introduce empathy and humility in tone and culture

– Next steps • Demonstrate results and benefits to the community, council and

employees


Montréal Smart and Digital City Harout Chitilian City Councillor, Vice Chairman Executive Committee Ville de Montréal

Plan d'action BVIN__version anglaise.pdf


Toronto Cycling App Jacquelyn Hayward Gulati

Manager, Cycling Infrastructure and Programs Transportation Services, City of Toronto


Toronto Cycling App: Summary

• City of Toronto contracted developer Brisk Synergies to build upon Open Source CycleTracks app from San Francisco

• Smartphone App developed for Apple and Android to collect bicycle route data from cyclists

– Effective and inexpensive method of collecting data – Gathers GPS trip data and demographic information to enrich the data – Tracks average speed, length of trip and calculates calories burned and

Greenhouse Gas emissions offset – Public engagement and consultation tool to gather cyclist input to plan cycling

routes – Incentive program used to help combat bias and encourage broad spectrum of

cyclists from different income, gender and cycling experience to participate, especially cyclists in Scarborough, Etobicoke, North York

• App released in May 2014, in advance of Ten Year Cycling Network Plan development currently underway


Toronto Cycling App: Project Impact

• More than 4000 users and 90,000 trips collected

• Analysis of route data: – Filter trips by trip function

(commute, recreation, etc.) and cyclist characteristics

– Understand use of existing cycling network routes and patterns on other routes

– Identify specific routes – especially local connections


Toronto Cycling App: Next Steps

• Completion of analysis of first cut from App data and publishing of results

• Including the data in the City’s Open Data web portal

• Building on and improving the App with new features:

– Goal of an app that: – is an everyday resource for cyclists to locate cycling

infrastructure and cycling services in the city and tool to track personal trip data

– ongoing source for the City of route choice information to help understand trends over time


Toronto Cycling App: Innovation Impact and Transferability

• Innovation: – 1st time the City has used GPS technology to engage citizens in cycling network

planning

– Very strong uptake from citizens

• Community: – Cycling community has been engaged, anxious to see the results and supportive

of the approach

– Data to be used as part of “TrafficJam Hackathon” in partnership with Evergreen CityWorks non-profit organization

• Transferability: – App is to be open source code, with customization, other municipalities could

implement a similar project


Questions

• Facilitated question period


Wrap up

• Key points

• Reminder about Networking Reception

Documents

Municipal Innovators Conference · resourcing availability across the organization ... operations) and ‘projects’ (temporary or one-time endeavor to create a unique product, service,