Municipal CIO Council Summit 2012Municipal CIO Council Summit 2012

How a Municipal CIO Manages Through

a Technology Change

How a Municipal CIO Manages Through

a Technology Change

Dave Wallace, CIO

City of Toronto

May 31, 2012

Dave Wallace, CIO

City of Toronto

May 31, 2012

TopicsTopics

• The New World for Municipal CIOs

– Challenges and Opportunities

– Changing Role

• Embracing Technology Change…But Not For • Embracing Technology Change…But Not For

the Sake of Change

– Key Trends

– How Toronto is Adapting To These Trends

• The Importance of Governance

• A View Forward

The New World for Municipal CIOsThe New World for Municipal CIOs

• Challenges (Just a sample!)

– Increasing expectations

– Rate of Technology Change

– Fixed or reduced budgets

– Distributed authority

– Shared services

• Opportunities

– Common approaches and Enterprise Architecture

– IT as a Service

– Federated leadership

The New World for Municipal CIOs - RoleThe New World for Municipal CIOs - Role

• Strategic Leader

– Business

– Enterprise IT

• Trusted partner• Trusted partner

• Enhanced authority

• Readiness for “anything”

• Driver for efficiency and effectiveness

• Seer to the future – setting the expectations

Embracing Technology ChangeEmbracing Technology Change

• Some key trends (augmenting what

we’ve heard and seen today…)

– Devices – new power & consumerism

– Collaboration

– Integration and universality /openness

– Unified Messaging and Voice Over IP

– The New Power of ERPs

– Asset Management and Enterprise Licensing

– Cloud, cloud, cloud!

But Not For the Sake of Change…But Not For the Sake of Change…

• Change for the sake of change is expensive

and can lead to “one offs” and worse than

that, can cause endless upheaval

• It is critical to embrace common standards • It is critical to embrace common standards

and to have a solid blueprint/roadmap

• It is also vital to have a strong IT portfolio

based on your blueprint/roadmap that is the

basis of your investment strategy

• Look for partners – don’t go it alone

How Toronto is Adapting to Technology

Changes

How Toronto is Adapting to Technology

Changes

• Business Capability Model, as a foundation for our Enterprise Architecture

• eService Strategy, as part of an overall eCity Vision

• Common Components and Integration• Common Components and Integration

• Business Intelligence/I.M.

• Updated SAP platform

• Enterprise System Management

• Open Government and Open Data

• Working with others – e.g. G4

• Key Technology Positions – e.g. Cloud

Key Goals and Objectives:

• Improve the public experience with

services offered by the City of

Toronto

• Better access to Public services…

eService StrategyeService Strategy

• Better access to Public services… more interactive and personalised service.

• Service Bundling - MyToronto

• Need to present services in end user’s language (from end user’s point of view) (KPMG: Report; Workshop 02)

• Self-service

Enterprise Architecture Creates the Context for Enterprise Architecture Creates the Context for

the Organizationthe Organization

Technology

Framework

ComponentsCapability

Map

urrent State

Applications

Platforms

Programs &

Services

Processes

Cu

Transform

ation

Physical

Architecture

Business

Architecture

Logical

Architecture

Rationalized Portfolio

About the City of Toronto’s Enterprise

Architecture

About the City of Toronto’s Enterprise

Architecture

• Enterprise Architecture is the coordinated roadmap to enabling the vision of the organization (enterprise)

• Represents and communicates the vision and requirements in a manner that is understood by everybody

• A structured approach to capturing, reviewing, aligning and re-using business capabilities and corresponding technology components

Enterprise Architecture Practice

Business Architecture

Information Architecture

Security & Privacy Architecture

ApplicationArchitecture

TechnologyArchitecture

Domains

Frameworks and Tools

Governance is “The Glue”Governance is “The Glue”

• Effective governance is the glue to

accommodate and enable technology change

• Leadership needs to come from City senior

management but with a key role for the CIOmanagement but with a key role for the CIO

– e.g. in Toronto, the CIO chairs the Enterprise Architecture Review Committee

• Federated governance can work and is the

key to involvement, support and oversight

• Champion Groups work well

• Keep it simple!

View ForwardView Forward

• Continued evolution of the role of

the municipal CIO

• Shared services a reality

• Effective adoption of new • Effective adoption of new

technology within an overarching

Enterprise Architecture

• Federated governance

• Continuous improvement