Developed by: National Informatics Centre, Goa State Centre

Objectives

To computerize the activities of the Municipal Councils

To make Municipal Council Administration, Efficient, Accountable, Responsive and Transparent.

To maintain up-to-date and faster retrieval of records.

To provide citizens centric services effectively. To disseminate information through touch screen

based kiosks, CSCs and internet To facilitate online payment options.

It consists of the following modules1. Births and Deaths Registration System  This module maintains the details regarding the birth and death

instances. It deals with the issuance of Birth/Death Certificates, generation of statutory reports related to Birth and Death based on the records maintained in the database for the same.

 

2. House Tax System  This module maintains the details of the properties in the

municipal area and facilitates the calculation of Rateable Value/annual tax for a property, generation of bills, maintaining details regarding collection of bills, generation and maintenance of record against various notices issued to the Property holders.

3. Rent Collection System  This module maintains the details of all leaseholders of

the properties belonging to the Municipal Council. Facilitates generation of bills and maintains details of all collections of bills.

4. Trades & Signboards Licensing System  This module deals with maintaining the records

regarding the various licences issued to the traders/shopkeepers by the Municipal Council, renewal, transfer and change in type of business.

5. Accounts-Receipts and Payments System (Single Entry Accounting)

 The Accounts module facilitates recording of every transaction of the Accounts Section. This module follows the single entry accounting pattern.

MAS

6. Counter Services  This module is the front-end of all the section-wise

modules. Citizens are able to make any type of tax payments from a single window. History of previous payments is also available.

7. Datamodification and SuperuserTakes care of modifications arising due to cancellation of receipts, master data changes, etc. All modifications proposed are recorded in this module.

8. Payroll SystemTakes care of generating the paybill for the employees of the Municipal council.

MAS

Non-availability of useful/vital data Poorly maintained physical records Books of accounts not up-to-date Business logic not clearly defined Political/Union interference. Limited resources (power problems, space, staff) at

remote locations.

Hurdles encountered during initial implementation of MAS

Sr. No.

Type of Activity Time taken

1 Registration of Birth/Death 20-25 days

2 Issuance of Birth/Death Certificate 7-10 days

3 Renewal of Trade/Signboard Licence 30 days

4 Change of usage, tax amount and other misc. activities 7-10 days

5 Waiting time in multiple queues 30-45

minutes each

Time taken for some of the Citizen Centric Activities prior to Computerization

Sr.No.

Type of Activity Time taken

1 Preparing Demand Registers (yearly) 3 months

2 Preparing summary statements of demand & collections (yearly)

3 months

3 Preparing index register for birth/death

1 month

4 Posting of daily collections 15-20 days

5 Preparation of tax bills 3-4 months

6 Preparation of Notices/Warrants 1-2 months

7 Preparation of Classified Registers 2-3 months

Time taken for preparing some of the statutory reports prior to Computerization

Client-Server version was rolled out during the year 2000 and by year 2004 all 14 Municipal Councils were covered.

Sr. No.

Type of Activity Time taken

1 Registration of Birth/Death 1 day

2 Issuance of Birth/Death Certificate 15 minutes

3 Renewal of Trade/Signboard Licence 15 minutes

4 Change of usage, tax amount and other misc. activities

15 minutes

5 Waiting time in only single queue (single window system)

10 minutes

Post Computerization

Time taken to generate some of the statutory reports post computerization.

Sr. No.

Type of Activity Time taken

1 Preparing index register for birth/death

5 minutes

2 Preparing summary statements of demand & collections

15 minutes

3 Preparing Demand Registers 15 minutes

4 Posting of daily collections 1 day

5 Generation of tax bills 10 minutes

6 Generation of Notices/Warrants 10 minutes

7 Preparation of Classified Registers 15 minutes

Benefits to the Citizens Citizens can get required information immediately. Improved Government-Citizen interface Co-operative, sincere, clean administration Obtain digitally signed Birth/Death certificates from any of the 200 odd CSCs located at different parts of the state. Citizen waiting time greatly reduced, as there is no need to visit multiple payment counters. Online payment option and also through CSCs, designated banks etc. Saves time and money of the citizen.

Technology EnvironmentThe software architecture of e-MAS is Browser Based Architecture

The modules are browser based with ASP.NET 2.0 forms Centralized Oracle 10g database User connectivity through LAN and GBBN CSCs connected to GBBN to access data repository in the data

centre.

Citizen Interface

•Know your council•Developmental works carried out•Check tax dues•Defaulters list•Online Payment options

GBBN