Multigenerational Employee Resource Groups (ERGs) and

ERG Leadership

January 2013

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INTRODUCTION Employee resource groups (ERGs) have become common fixtures in corporate environments throughout the world. Used a key elements of diversity and talent management strategies, ERGs are now being looked at as key business drivers. As workforces are becoming increasingly multigenerational, companies are now including generation-specific ERGs in their diversity strategies. In a recent Diversity Best Practices member poll, members were asked a series of questions about generation-specific ERGs. Thirty-eight organizations participated. The results of the poll are detailed in this report. OVERVIEW OF POLL RESULTS Does your organization have employee resource groups (ERGs)? Answer

Response % Yes

36 95% No

2 5% Total 38 100%   Approximately how many hours per week do your organization's ERG leaders spend working on ERG-related work? Answer

Response % 1-3

21 60% 4-6

12 34% >6

2 6% Total 35 100%  *One organization skipped this question. Does your organization have generational ERGs or cross-generational ERGs? Answer

Response % Yes

25 71% No

10 29% Total 35 100%  *One organization skipped this question.

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How long has your organization had these ERGs? On average, organizations have had these ERGs for 5.3 years. *Two organizations skipped this question. **See Responses by Organization for specific responses. How do you measure the value of these ERGs to the business? While responses varied, six organizations evaluate the impact these ERGs have on the company’s overall bottom line and business development. Five organizations use employee engagement or pulse surveys to determine the success and/or value of the ERGs. *Two organizations skipped this question. **See Responses by Organization for specific responses. RESULTS BY ORGANIZATION  Note: Organizations that are not identified by name elected to remain anonymous. Organization 1 Industry: Grocery Revenue: $33B Number of Employees: 130,000 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? 4+ years How do you measure the value of these ERGs to the business? We currently track membership and attendance at events. We are diligently working on increasing the effective use of metrics.

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Organization 2 Industry: Financial Services Revenue: $4.9B Number of Employees: 265,000 Are you representing your company globally? No United States Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? Since around 2007 How do you measure the value of these ERGs to the business? These groups were initially formed and currently run independently of our primary ERG program, so their value is not yet being measured. Our plan is to incorporate them into the program and its oversight in 2013. Organization 3 Industry: Manufacturing Revenue: $18B Number of Employees: 45,000 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes

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How long has your organization had these ERGs? We’ve had formal ERGs for over a decade, but the generational ERG for about one year. How do you measure the value of these ERGs to the business? In two primary ways: engagement (surveys, participation rates, membership, and ERG number growth); and actual business enhancement efforts (blind spot identification and solution generation, recruiting assistance, career development assistance, on boarding). Organization 4 Industry: Financial Services Revenue: $1B - $3B Number of Employees: 980 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? No How long has your organization had these ERGs? N/A How do you measure the value of these ERGs to the business? N/A Organization 5 Industry: Healthcare Revenue: Unreported Number of Employees: 25,000 Are you representing your company globally? No United States Does your organization have employee resource groups (ERGs)? Yes

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Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? No Response How do you measure the value of these ERGs to the business? No Response Organization 6 Industry: Financial Services Revenue: $97B Number of Employees: 261,588 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 4-6 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? 15+ years How do you measure the value of these ERGs to the business? ROI assessments performed for events and initiatives; membership surveys; level of business/ERG partnership in product and process testing, as well as branding and marketing opportunities; quarterly BRG scorecards

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Organization 7 - CDW Industry: Technology Solutions & Services Revenue: $18B Number of Employees: 45,000 Are you representing your company globally? No United States and Canada Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 4-6 hours Does your organization have generational ERGs or cross-generational ERGs? No How long has your organization had these ERGs? N/A How do you measure the value of these ERGs to the business? N/A Organization 8 Industry: Utilities Revenue: $17B Number of Employees: 26,000 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 4-6 hours Does your organization have generational ERGs or cross-generational ERGs? No

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How long has your organization had these ERGs? N/A How do you measure the value of these ERGs to the business? N/A Organization 9 Industry: Financial Services Revenue: $30B - $35B Number of Employees: 8,000 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? No How long has your organization had these ERGs? N/A How do you measure the value of these ERGs to the business? N/A Organization 10 Industry: Food and Beverage Revenue: $8B Number of Employees: 185,000+ Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours

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Does your organization have generational ERGs or cross-generational ERGs? No How long has your organization had these ERGs? N/A How do you measure the value of these ERGs to the business? N/A Organization 11 Industry: Retail Revenue: $5B - $10B Number of Employees: 100,000 – 120,000 Are you representing your company globally? No United States Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 4-6 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? Since approximately 2002 How do you measure the value of these ERGs to the business? Employee engagement surveys Organization 12 Industry: Casino Gaming and Entertainment Revenue: $9B Number of Employees: 72,000 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes

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Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 4-6 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? Four years How do you measure the value of these ERGs to the business? Through impacts to customer market segment growth, improved engagement scores, talent pipeline/leadership development Organization 13 Industry: Media Revenue: $5B - $7B Number of Employees: 7,900 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? No Response Does your organization have generational ERGs or cross-generational ERGs? No Response How long has your organization had these ERGs? No Response How do you measure the value of these ERGs to the business? No Response

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Organization 14 – American Airlines Industry: Airline Revenue: Unreported Number of Employees: 75,000+ Are you representing your company globally? No United States Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? 16 years+ for the 40+ ERGs and five years for the Generation Now ERG How do you measure the value of these ERGs to the business? Implementation on their feedback and suggestions; financial results directly associated with their initiatives Organization 15 Industry: Pharmaceuticals Revenue: $44B Number of Employees: 100,000 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes

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How long has your organization had these ERGs? We have a group for Baby Boomers and older generations in the workplace that formed in 2006. There is another group for Millennials that formed in 2007. We have a cross-generational group in our consumer business that was created in 2011. How do you measure the value of these ERGs to the business? By aligning annual operating plans with key business objectives in the areas of global talent management, empowerment & inclusion, and reputation/trust. These are the three primary elements of the global inclusion and diversity strategy. Organization 16 Industry: Marketing Communications Revenue: $800M - $900M Number of Employees: 3,500 Are you representing your company globally? No United States Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? Since 2008 How do you measure the value of these ERGs to the business? Quarterly meetings with leaders and North American CEO; annual metrics required from each network Organization 17 Industry: Finance Revenue: $6.7B Number of Employees: 20,000 Are you representing your company globally? Yes

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Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? Five years How do you measure the value of these ERGs to the business? Use of engagement and inclusion employee surveys that can be sorted by generations; ROI on individual BRG strategic plans Organization 18 Industry: Advertising Revenue: $6B Number of Employees: 42,000 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? >6 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? For five years How do you measure the value of these ERGs to the business? Number of people that participate in the program and the number of regions (domestic and international)

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Organization 19 Industry: Consulting Revenue: Unreported Number of Employees: 5,000 Are you representing your company globally? No North America Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? Three months How do you measure the value of these ERGs to the business? Increase in retention, sales, number of development workshops, number of client delivery teams collaborated with Organization 20 Industry: Consumer Packaged Goods Revenue: $6B Number of Employees: 13,500 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? No

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How long has your organization had these ERGs? N/A How do you measure the value of these ERGs to the business? N/A Organization 21 Industry: Insurance Revenue: Unreported Number of Employees: 35,000 Are you representing your company globally? No United States Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 4-6 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? Started informally in the 1980s and formalized in 2006 How do you measure the value of these ERGs to the business? Metrics are being rolled out in 2013. Organization 22 – Cisco Systems Industry: Telecommunications Revenue: $41.6B Number of Employees: 72,000 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes

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Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 4-6 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? Five years How do you measure the value of these ERGs to the business? Progression Model Organization 23 – Sodexo, Inc. Industry: Managed Services Revenue: $8B Number of Employees: 125,000 Are you representing your company globally? No North America Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 4-6 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? Ten years for the first one; iGen for three years How do you measure the value of these ERGs to the business? Employee engagement/productivity/longevity; team dynamics; sales of consulting to clients

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Organization 24 - Dell Industry: Information Technology Revenue: $62B Number of Employees: 110,000 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 4-6 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? Five years How do you measure the value of these ERGs to the business? Impact to the business; membership; community involvement hours; engagement; surveys Organization 25 Industry: Packaging Revenue: $6B Number of Employees: 15,000 Are you representing your company globally? No North America Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 4-6 hours Does your organization have generational ERGs or cross-generational ERGs? No

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How long has your organization had these ERGs? N/A How do you measure the value of these ERGs to the business? N/A Organization 26 Industry: Financial Services Revenue: $14.3B Number of Employees: 57,000 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? Employee business resource groups have been in existence for three years. How do you measure the value of these ERGs to the business? Measurable goals based on contributions to the employee recruitment, retention and development; community and business. Organization 27 Industry: Medical Device Revenue: $8B Number of Employees: 25,000 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes

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Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? Two years for the generation ERG; six years for the rest How do you measure the value of these ERGs to the business? Attendance, participation, scorecard/end of the year report Organization 28 Industry: Pharmaceuticals Revenue: $16B Number of Employees: 17,000 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? >6 hours Does your organization have generational ERGs or cross-generational ERGs? No How long has your organization had these ERGs? N/A How do you measure the value of these ERGs to the business? N/A Organization 29 Industry: Media Revenue: $1.2B Number of Employees: 5,000 Are you representing your company globally? No

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United States Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? Off and on for eight years How do you measure the value of these ERGs to the business? We do not have an effective means at this time. Organization 30 Industry: Healthcare Revenue: $30B Number of Employees: 30,000 Are you representing your company globally? No United States Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 4-6 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? One and half years How do you measure the value of these ERGs to the business? By increase in customer retention and revenue

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Organization 31 Industry: Consumer Packaged Goods Revenue: $80B+ Number of Employees: 124,000 Are you representing your company globally? No United States Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? 10+ years How do you measure the value of these ERGs to the business? Employee Culture surveys Organization 32 Industry: Banking Revenue: Unreported Number of Employees: 1,500 Are you representing your company globally? No Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? No

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How long has your organization had these ERGs? N/A How do you measure the value of these ERGs to the business? N/A Organization 33 Industry: Utility Revenue: $11B Number of Employees: 18,000 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? The oldest ERG is 30 years old How do you measure the value of these ERGs to the business? We measure through our recruitment efforts and philanthropy efforts. Organization 34 Industry: Financial Services Revenue: Unreported Number of Employees: 3,000 Are you representing your company globally? No New York and New Jersey area Does your organization have employee resource groups (ERGs)? Yes

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Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? All ERGs since 2007; Generational ERG since 2010 How do you measure the value of these ERGs to the business? ERG programming success measures may include program attendance numbers, or program satisfaction as measured by post-event surveys and evaluations. We also track success of diversity and inclusion initiatives through an Employee Climate Survey. We track the overall number of employees that belong to resource networks. In addition, each resource network is required to submit an annual report describing its successes and challenges for the year, and outlining its strategic plan for the upcoming year. Resource network annual reports articulate the specific ways in which network activity will impact the organization in alignment with our overall mission and objectives. Organization 35 Industry: Consumer Packaged Goods Revenue: $7B - $10B Number of Employees: 19,000 Are you representing your company globally? No Northeast United States Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 1-3 hours Does your organization have generational ERGs or cross-generational ERGs? Yes How long has your organization had these ERGs? No Response How do you measure the value of these ERGs to the business? No Response

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Organization 36 Industry: Professional Consulting Revenue: $22B Number of Employees: 3,500 Are you representing your company globally? No United States Does your organization have employee resource groups (ERGs)? No Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? N/A Does your organization have generational ERGs or cross-generational ERGs? N/A How long has your organization had these ERGs? N/A How do you measure the value of these ERGs to the business? N/A Organization 37 Industry: Professional Services Revenue: $5.8B Number of Employees: 23,000 Are you representing your company globally? No United States Does your organization have employee resource groups (ERGs)? Yes Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? 4-6 hours Does your organization have generational ERGs or cross-generational ERGs? No

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How long has your organization had these ERGs? N/A How do you measure the value of these ERGs to the business? N/A Organization 38 Industry: Financial Services Revenue: $3.1B Number of Employees: 14,300 Are you representing your company globally? Yes Does your organization have employee resource groups (ERGs)? No Approximately how many hours per week do your organization’s ERG leaders spending working on ERG-related work? N/A Does your organization have generational ERGs or cross-generational ERGs? N/A How long has your organization had these ERGs? N/A How do you measure the value of these ERGs to the business? N/A CONCLUSION This survey found that the majority of organizations have generational or cross-generational ERGs—many which have been established in the last 5 years. This marks an innovative trend that is geared toward fully leveraging all age groups represented in workforce. This is a key inclusion opportunity for organizations that are still working to establish ERGs. Creating the opportunity for generations to informally and formally learn from each other can create a more cohesive and productive work environment.