Multi Channel Service Contact Center Trends 2014

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 1

    -

    Multi-Channel Service &

    Contact Center Trends

    4102

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 0

    ,

    -Round Table

    .-Multi-Channel Service & Contact Center Trends

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

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    .........................................................................................................................2

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 4

    , . Contact Center

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    Multi Channel ?

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 5

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

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    57%

    23%

    -DRP ?

    52%

    2%

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 7

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 8

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 9

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 12

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 11

    ""?

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 10

    .VOIP ' ,

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 13

    .

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 14

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 15

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 16

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 17

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 18

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 19

    054-5691015,:

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    Moshav Bnei Zion P.O.Box 151 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

    02 02

    Gartner-KM Promise AwardKM World.www.kmslh.com

    [email protected]

    http://www.kmslh.com/mailto:[email protected]:[email protected]:[email protected]://www.kmslh.com/http://www.kmslh.com/