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Citizen's / Client's Charter
(Ministry of Micro, Small and Medium Enterprises)
(2011-2012)
for
AddressUdyog Bhawan, New Delhi-110107
Website ID http://msme.gov.in/Date Of Issue February 2011Next Review December 2012
Vision Mission
(2011-2012)Citizen's Charter Document for Ministry of Micro, Small and MediumEnterprises
To ensure an orderly and robust growth and development of Micro, Small andMedium Enterprises and through this, continue and strengthen the role ofMSMEs as an engine of growth for the Indian Economy.
Mission
Promote growth and development of Micro, small and Medium Enterprises,
including Khadi, Village and Coir industries, in cooperation with concerned
Ministries / Departments, State Governments and other stakeholders by
providing support to existing enterprises and encouraging creation of new
enterprises. To endeavor to achieve a cumulative growth of 40% in the
number of registered enterprises and enhance this sector’s
contribution to GDP from the present 8% to 10% by the end of 12th Plan..
Objective
Functions
Vision
page : 2 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/A
(JDC)
Sh. P. SarkarNil N/AApproval of proposal under MSE-CDP 5 psarkar@dcmsme.
gov.in9868135798 Hard intervention viz.
Common Facility Centres.N/A1
(23062694)
N/AProposal fromStakeholders.
N/APreparation of DiagonisticStudy Report (DSR)
N/A
N/AApplication fromStakeholder withcopy of approvedDSR
N/AN/A
N/AApplication fromStakeholder withDPR, proof ofcommitmentregarding requiredfinancialcontribution,availability of land,commitment ofState Governmentconcerned etc. asper the SchemeGuidelines availableat o/o
N/AN/A
page : 3 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
dcmsme website:http://www.dcmsme.gov.in
N/AN/A N/ASoft intervention in theCluster
N/A
N/A
(Director)
Shri Angshuman Dey,Diagnostic StudyReport
N/AApproval of new proposals from KVIC andCoir Board for development of traditionalindustries clusters under SFURTI
Examination in theconcerned section
N/A2
(23062745)
N/ACluster Action Plan N/AN/A
N/AConsent letter fromthe stateGovernment
N/AN/A
page : 4 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/A
(Dy Director)
Sh. D.BaidyaApplication dulyrecommended bythe banksanctioning thelinked loan frotechnologyupgradation as perthe SchemeGuidelinesabailable at o/odcmsme website:www.dcmsme.gov.in
N/ACredit Linked Capital Subsidy for technologyupgradation of micro and small enterprises inselect sub-sectors / products approved underthe Credit Linked Capital SubsidyScheme(CLCSS)
5 9968012595 Examination of therequest by the concernedDivision, obtainingadministrative andfinancial approval by theCompetent Authority,Sanction and release offunds.
N/A3
(23061198)
N/A
(Director)
Shri Angshuman Dey,Prescribed formatand documentationoutlined in thescheme, Check-list
N/AApproval of proposals from KVIC and MGIRIfor participation in international exhibitions.
1. Examination in theconcerned section
N/A4
(23062745)
N/AFile withrecommendation ofAdmn. Wing
N/A2. Concurrence of the IFWing
N/A
page : 5 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/AI F Wing'sconcurrence
N/A3. Approval by theCompetent Authority
N/A
N/AApproval of theCompetentAuthority
N/A4. Issue of order N/A
N/A
(Deputy Secretary)
Shri V K Wadhwa,Prescribed formatand documentationoutlined in thescheme, Check-list
N/AApproval of proposals from Coir Board forparticipation in international exhibitions.
2 [email protected] 1. Examination in theconcerned section
N/A5
(23062736)
N/AFile withrecommendation ofAdmn. Wing
N/A2. Concurrence of the IFWing
N/A
N/AI F Wing'sconcurrence
N/A3. Approval by theCompetent Authority
N/A
page : 6 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/AApproval of theCompetentAuthority
N/A4. Issue of Order N/A
N/A
(Joint Director)
Sh. Jithesh JohnPrescribedapplication form
N/AApproval of proposal under Internationalcooperation scheme
1 [email protected] 1. Examination in thesection
N/A6
(23063198)
N/AN/A N/A2. Approval of proposal bythe screening Committee
N/A
N/AN/A N/A3. Approval by Secretary(MSME)
N/A
N/A
(Deputy Secretary)
Sh. U. ViswanadhamProof of clear title ofland in the name ofapplicantorganisation
N/AApproval of Proposals received from StateGovernments / Others seeking financialassistance on matching basis for strengtheningthe training infrastructure of the existing /newEDIs under the scheme “Assistance toTraining Institutions”.
1.Examination ofproposals in the section P-II
N/A7
(23063142)
page : 7 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/AProject cost/ costestimates dulyvetted byGovernmentOrganisation/authorised agency
N/AN/A
N/ACommitment ofapplicablecontribution by theapplicantorganisation.
N/AN/A
N/AClearrecommendation ofthe State /UTGovernmentregarding theamount of centralassistance afterexamining thepurpose, financialestimates for theproposals.
N/AN/A
page : 8 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/ABuilding plan dulyapproved by theLocalBody/AuthorisedAgency
N/AN/A
N/AN/A N/A2. Placing the proposalBefore ScreeningCommittee for itsrecommendation
N/A
N/AN/A N/A3. Approval by theSecretary (MSME) of therecommendation ofScreening Committee
N/A
page : 9 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/A
(Deputy Secretary)
Sh. U. ViswanadhamProposals withcomplete details ofthe trainingprogrammesincluding venue,duration, type ofprogramme,content.
N/AApproval of proposal of Training Programmesunder the scheme “Assistance to TrainingInstitutions”.
1. Examination ofproposals in the SectionP-II
N/A8
(23063142)
N/AExamination andclearrecommendation ofthe ApexOrganisation
N/AN/A
N/AData entry of theprogrammes byApex Organisationsin the softwa
N/AN/A
N/AUC for earliergrants.
N/AN/A
page : 10 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/AN/A N/A2. Placing the proposalBefore ScreeningCommittee for itsrecommendation.
N/A
N/AN/A N/A3. Approval by theSecretary (MSME) of therecommendation of theScreening Committee
N/A
N/AN/A N/A4. Online approval ofapproved programmesConvey administrativeapproval.
N/A
N/A
(Addl. EconomicAdvisor)
Shri Anupam MishraProposals in theprescribed formatwith summary of thebussiness proposalfrom Incubatees asper SchemeGuidelines availableat o/o dcmsmewebsite:www.dcmsme.gov.in
N/AApproval of proposals to Host Institutions asBusiness Incubators( BIs) and incubateesunder BIs for support of innovative businessideas which could be commercialize in a year.
8527859835 Examination of theproposal by the concernedDivision. Obtainingadministrative andfinancial approvals of theCompetent Authority.Sanction and release offunds
N/A9
(23062230)
page : 11 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/A
(JDC)
Sh. Abhay BakreApplication in theprescribed formatalongwithdocumentation asper SchemeGuidelines availableat o/o dcmsmewebsite:www.dcmsme.gov.in
N/AApproval of proposals under NMCP schemes(Design Clinic, Lean Manufacturing, TEQUP,QMS/QTT, ICT)
9910500573 Examination of theproposal by the concernedDivision. Obtainingadministrative andfinancial approvals of theCompetent Authority.Sanction and release offunds
N/A10
(23061091)
N/A
(Deputy Secretary)
Sh. U. ViswanadhamRecommendation ofDirector/CommissionerIndustriesconcerned Stateand Apexorganisation
N/AEmpanelment of Udyami Mitra 1 [email protected]
1. Examination ofproposals in RGUMY Cell
N/A11
(23063142)
N/AFulfilment of theeligibility criterianas per schemeguidelines availableonwww.msme.gov.in& rgumy.nic.
N/AN/A
page : 12 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
in.
N/AN/A N/A2. Placing the proposalBefore ScreeningCommittee for itsrecommendation.
N/A
N/AN/A N/A3. Approval by theSecretary (MSME) of therecommendation of theScreening Committee
N/A
N/A
(Director)
Sh. S.K.SharmaProposal fromMSMEDIs as perguidelines of thescheme available ato/o dcmsmewebsite:www.dcmsme.gov.in
N/AApproval of proposals received from MSME-DIs for organising sensitization Workshops onWTO
9811826548 Examination of theproposal by the concernedDivision. Obtainingadministrative andfinancial approvals of theCompetent Authority.Sanction and release offunds
N/A12
(23062237)
page : 13 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/A
(JDC)
Shri Pankaj GargApplication in theprescribed formatalongwithdocumentation asper SchemeGuidelines availableat o/o dcmsmewebsite:www.dcmsme.gov.in
N/AApproval of proposals under IPR (NMCPscheme)
9868433515 Release of funds to theImplementing Agency
N/A13
(23061726)
N/A
(Dy Dir)
Sh N.K.VermaApplication in theprescribed formatalongwithdocumentation asper SchemeGuidelines availableat o/o dcmsmewebsite:www.dcmsme.gov.in
N/AReimbursement of fee for registration of BarCode
9810275240 Sanction of funds to theapplicant Enterprise.
N/A14
(23063800)
N/A
(Deputy Secretary)
Sh. U. ViswanadhamProof ofContribution ofApplicantOrganisation
N/ATimely release of Funds for strengthening thetraining infrastructure of the existing /new EDIsunder the scheme “Assistance to TrainingInstitutions”.
1. Examination in thesection P-II as per termsand conditions of approvalconveyed.
N/A15
(23063142)
page : 14 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/AProof of opening ofsingle bank accountfor depositingapplicantcontribution & Govt.assistance.
N/AN/A
N/AN/A N/A2. Approval of JS (SME) N/A
N/AN/A N/A3. Concurrence to theproposals by InternalFinance Wing
N/A
N/AN/A N/A4. Approval by theSecretary (MSME)
N/A
page : 15 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/APre-stampedReceipt from theGrantee institution
N/A5. Issue of sanction letter,preparation of Bills andsubmission to PAO
N/A
N/AUndertaking N/AN/A
N/ABond in case ofprivateorganisations
N/AN/A
N/AProof ofRegistration underCGA
N/AN/A
N/AN/A N/A6. Pay order by PAO withapproval of CCA, drawalof cheque and RTGStransfer to account ofGrantee institution
N/A
page : 16 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/A
(Deputy Secretary)
Sh. U. ViswanadhamCertificate ofUtilization (UC) offunds releasedearlier as per GFRForm No 19A
N/ATimely release of grant – in – aid forconducting training programmes
1. Examination in thesection P-II as per termsand conditions of approvalconveyed.
N/A16
(23063142)
N/ACommitment byApex Organisationsof trainingprogrammes to becompleted in thefinancial year.
N/AN/A
N/AN/A N/A2. Approval of JS (SME) N/A
N/AN/A N/A3. Concurrence to theproposals by InternalFinance Wing
N/A
page : 17 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/AN/A N/A4. Approval by theSecretary (MSME)
N/A
N/APre-stampedReceipt from theGrantee institution
N/A5. Issue of sanction letter,preparation of Bills andsubmission to PAO
N/A
N/AUndertaking N/AN/A
N/ABond in case ofprivateorganisations
N/AN/A
N/AProof ofRegistration underCGA
N/AN/A
page : 18 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/AN/A N/A6. Pay order by PAO withapproval of CCA, drawalof cheque and RTGStransfer to account ofGrantee institution
N/A
N/A
(Director)
Shri Angshuman Dey,Certificate ofUtilization (UC) offunds releasedearlier as per GFRForm No 19A
N/ARelease of funds to KVIC and MGIRI underdifferent schemes
1. Examination ofproposals in theconcerned section
N/A17
(23062745)
N/AProgress Reportshowing physicaland financialachievement inclear terms,adequatelyexplaining shortfallif any and how willthe shortfall bemade up.
N/AN/A
page : 19 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/AAction Plan (withtimeline) for theproposed utilizationof the funds sought
N/AN/A
N/ARecommendation ofthe AdmnistrativeMinistry on file.
N/A2. Concurrence to theproposals by InternalFinance Wing
N/A
N/AConcurrence of IFWing on file.
N/A3. Approval by theSecretary (MSME)
N/A
N/APre-stampedReceipt from theGrantee institution
N/A4. Issue of sanction letter,raising of Bills andsubmission to PAO
N/A
N/ABills from theD.D.O.
N/A5. Pay order by PAO withapproval of CCA, drawalof cheque and RTGStransfer to account ofGrantee institution
N/A
page : 20 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/A
(Deputy Secretary)
Shri V K Wadhwa,Certificate ofUtilization (UC) offunds releasedearlier as per GFRForm No 19A
N/ARelease of funds to Coir Board under differentschemes
10 [email protected] 1. Examination ofproposals in theconcerned section
N/A18
(23062736)
N/AProgress Reportshowing physicaland financialachievement inclear terms,adequatelyexplaining shortfallif any and how willthe shortfall bemade up.
N/AN/A
N/AAction Plan (withtimeline) for theproposed utilizationof the funds sought
N/AN/A
page : 21 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/ARecommendation ofthe AdmnistrativeMinistry on file.
N/A2. Concurrence to theproposals by InternalFinance Wing
N/A
N/AConcurrence of IFWing on file.
N/A3. Approval by theSecretary (MSME)
N/A
N/APre-stampedReceipt from theGrantee institution
N/A4. Issue of sanction letter,raising of Bills andsubmission to PAO
N/A
N/ABills from theD.D.O.
N/A5. Pay order by PAO withapproval of CCA, drawalof cheque and RTGStransfer to account ofGrantee institution
N/A
N/A
(AEA)
Sh. Anupam MishraRequest fromCGTMSE withconfirmation fromSIDBI about releaseof their propotionateshare to the
N/ARelease of funds to Credit Guarantee FundTrust for Micro, Small Enterprises (CGTMSE)
8527859835 Release of GovernmentContribution to the CorpusFund.
N/A19
(23062230)
page : 22 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
Corpus as perScheme Guidelinesavailable at o/odcmsme website:www.dcmsme.gov.in
N/A
(Director)
Sh. R.K.RaiProposal in theprescribed formaton items as perapproved actionplan as per theScheme Guidelinesavailable at o/odcmsme website:www.dcmsme.gov.in
N/ARelease of funds (Grant-in-Aid) by O/oDC(MSME) to MSME-Tool Rooms/TechnologyDevelopment Centres
5 [email protected] 9818117168 Release of funds to theautonomous bodyconcerned with theapproval of CompetentAuthority.
N/A20
(23062561)
N/A
(AEA)
Sh. Anupam MishraApplication in theprescribed formatas per SchemeGuidelines availableat o/o dcmsmewebsite:www.dcmsme.gov.in
N/ARelease of fund to SIDBI towards PortfolioRisk Fund under Micro Finance Programme
8527859835 Release of funds to SIDBI. N/A21
(23062230)
page : 23 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/A
(Joint Director)
Sh. Jithesh JohnProposal andrelevent documents
N/ARelease of funds under marketting assistancescheme to implementing agency i.e. NationalSmall Industries Corporation (NSIC), a PSU ofGoI
1 [email protected] 1. Examination of proposalrecived from NSIC in thesection
N/A22
(23063198)
N/AN/A N/A2. Examination andconcurrence of Integratedfinance wing(IFW) of theministry
N/A
N/AN/A N/A3. Issue of sanction orderand release of funds
N/A
N/A
(Joint Director)
Sh. Jithesh JohnProposal andrelevent documents
N/ARelease of funds under performance andcredit rating scheme to implementing agencyi.e. National Small Industries Corporation(NSIC), a PSU of GoI
1 [email protected] Examination of proposalrecived from NSIC in thesection
N/A23
(23063198)
N/A
(Director)
Shri Angshuman Dey,Relevantdocuments
N/AProviding policy support and guidance to KVICand MGIRI as and when required
Examination in theconcerned section
N/A24
(23062745)
page : 24 of 36
Main Services / Transactions
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / TransactionWeight % Responsible
Person(Designation)
S.No.Email
Mobile(Phone No.) Process
Fees
AmountModeCategoryDocumentRequired
N/A
(Deputy Secretary)
Shri V K Wadhwa,Relevantdocuments
N/AProviding policy support and guidance to CoirBoard as and when required
3 [email protected] Examination in theconcerned section
N/A25
(23062736)
N/A
(EA, Dy Secy,Director)
Shri M.P. Singh, ShriP.P. Murlidharan,Shri.Angshuman Dey,
Upscalationprotocol as per thenature of thecomplaint.
N/APrompt Grievance Redressal 10 [email protected];[email protected];[email protected]
Grievance relating to thejurisdiction of the Ministry,O/o DC (MSME) can besubmitted bothelectronically (viahttp://pgportal.gov.in) orby making call to UdyamiHelpline 1800-180-6763 orin writing via registeredpost
N/A26
(23061277)
page : 25 of 36
Service Standards
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / Transaction Weight Success Indicators Unit Service Weight Data SourceStandar
S. No.
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsApproval of proposal under MSE-CDP 5.0 55 Days 5.001
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsApproval of new proposals from KVICand Coir Board for development oftraditional industries clusters underSFURTI
5.0 55 Days 5.002
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsCredit Linked Capital Subsidy fortechnology upgradation of micro andsmall enterprises in select sub-sectors /products approved under the CreditLinked Capital SubsidyScheme(CLCSS)
5.0 30 Days 5.003
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsApproval of proposals from KVIC andMGIRI for participation in internationalexhibitions.
2.0 55 Days 2.004
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsApproval of proposals from Coir Boardfor participation in internationalexhibitions.
2.0 55 Days 2.005
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsApproval of proposal under Internationalcooperation scheme
1.0 75 Days 1.006
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsApproval of Proposals received fromState Governments / Others seekingfinancial assistance on matching basisfor strengthening the traininginfrastructure of the existing /new EDIsunder the scheme “Assistance toTraining Institutions”.
1.0 55 Days 1.007
page : 26 of 36
Service Standards
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / Transaction Weight Success Indicators Unit Service Weight Data SourceStandar
S. No.
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsApproval of proposal of TrainingProgrammes under the scheme“Assistance to Training Institutions”.
2.0 55 Days 2.008
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordApproval of proposals to HostInstitutions as Business Incubators( BIs)and incubatees under BIs for support ofinnovative business ideas which couldbe commercialize in a year.
1.0 55 Days 1.009
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsApproval of proposals under NMCPschemes (Design Clinic, LeanManufacturing, TEQUP, QMS/QTT,ICT)
10.0 32 Days 10.0010
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsEmpanelment of Udyami Mitra 1.0 75 Days 1.0011
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsApproval of proposals received fromMSME-DIs for organising sensitizationWorkshops on WTO
2.0 30 Days 2.0012
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsApproval of proposals under IPR(NMCP scheme)
1.0 30 Days 1.0013
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsReimbursement of fee for registration ofBar Code
2.0 30 Days 2.0014
page : 27 of 36
Service Standards
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / Transaction Weight Success Indicators Unit Service Weight Data SourceStandar
S. No.
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsTimely release of Funds forstrengthening the training infrastructureof the existing /new EDIs under thescheme “Assistance to TrainingInstitutions”.
1.0 35 Days 1.0015
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsTimely release of grant – in – aid forconducting training programmes
2.0 35 Days 2.0016
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsRelease of funds to KVIC and MGIRIunder different schemes
19.0 55 Days 19.0017
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsRelease of funds to Coir Board underdifferent schemes
10.0 55 Days 10.0018
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsRelease of funds to Credit GuaranteeFund Trust for Micro, Small Enterprises(CGTMSE)
5.0 30 Days 5.0019
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsRelease of funds (Grant-in-Aid) by O/oDC(MSME) to MSME-ToolRooms/Technology DevelopmentCentres
5.0 55 Days 5.0020
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsRelease of fund to SIDBI towardsPortfolio Risk Fund under Micro FinanceProgramme
1.0 30 Days 1.0021
Maximum time taken from thedate of receipt of the fullycompleted
Ministry RecordsRelease of funds under markettingassistance scheme to implementingagency i.e.
1.0 16 days 1.0022
page : 28 of 36
Service Standards
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Services / Transaction Weight Success Indicators Unit Service Weight Data SourceStandar
S. No.
proposal in all respectsNational Small Industries Corporation(NSIC), a PSU of GoI
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsRelease of funds under performanceand credit rating scheme toimplementing agency i.e. National SmallIndustries Corporation (NSIC), a PSU ofGoI
1.0 25 Days 1.0023
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsProviding policy support and guidanceto KVIC and MGIRI as and whenrequired
2.0 55 Days 2.0024
Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects
Ministry RecordsProviding policy support and guidanceto Coir Board as and when required
3.0 35 Days 3.0025
Average time taken to enter thegrievance in CPGRAM i.e.http://pgportal.gov.in) receivedthrough Udyami Helpline 1800-180-6763 or in writing viaregistered post.
CPGRAMS & Ministry’s RecordsPrompt Grievance Redressal 10.0 20 Days 1.0026
Average time taken to sendcommunication for additionalinformation
CPGRAMS & Ministry’s Records35 Days 1.00
Average time taken forgrievance settlement
CPGRAMS & Ministry’s Records75 Days 8.00
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Grievance Redress
(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises
Website url to lodge http://pgportal.gov.in/
Name of the Public Grievance Officer Helpline EmailS.No. Mobile
[email protected] DC (MSME):Shri M.P. Singh Economic Adviser
1
[email protected]: Shri. Angshuman Dey, Director2
[email protected]: Shri P.P.Murlidharan Dy Secy
3
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List of Stakeholders/Clients
Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises (2011-2012)
Stakeholders / ClientsS.
State Governments1
MSME Associations2
Micro, Small and Medium Enterprises3
National Small Industries Corporation Ltd (NSIC)4
Khadi and Village Industries Commission (KVIC)5
Coir Board6
National Level Entrepreneurship Development Institutes (EDIs) e.g. National Instituite for Entrepreneurship and Small Business Development (NIESBUD)-NOIDA, NationalInstitutefor Micro, Small and Medium entreprises (Ni-MSME)-Hyderabad, Indian Institute of Entrepreneurship (IIE)-Guwahati,
7
Mahatma Gandhi Institute of Rural Industrilisation (MGIRI)8
State level EDIs9
Training Institutions10
MSME Tools Rooms11
MSME-DIs (Development Institutes)12
Small Industries Development Bank of India (SIDBI)13
National Bank for Agriculture and Rural Development14
Public Sector Banks15
The Tamil Nadu Induatrial Investment Corporation Ltd., Chennai.16
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List of Stakeholders/Clients
Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises (2011-2012)
Stakeholders / ClientsS.
State Industiral Development Corporations17
State Industrial Infrastructure Development Corporations18
Credit Guarantee Fund Trust for Micro and Small Enterprises (CGTMSE)19
Citizens20
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Responsibility Centers and Subordinate Organizations
Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises (2011-2012)
Responsibility Centers and SubordinateOrgnizations
Landline Number EmailS. Mobile Number Address
[email protected], 26910910National Small Industries Corporation Ltd1 Okhla Industrial Estate, Phase-III, New Delhi.
[email protected] and Village Industries Commission, (KVIC),2 “Gramodaya”“3, Irla Road, VileParle (West), Mumbai -400056, Maharashtra.
[email protected] Institute for Entrepreneurship and SmallBusiness Development (NIESBUD),
3 A-23-24, Sector-62,Institutional Area, Phase-II,NOIDA-201301.
[email protected] Institute for Micro, Small and MediumEnterprises (NI-MSME),
4 Yousuf Gauda, Hyderabad –500 045.
[email protected], 2300994,2300123
Indian Institute of Entrepreneurship (IIE),5 37, NH Bypass, Lalmati,Basistha Chariali, Guwahati –781 029, Assam.
[email protected], 2351788Coir Board6 “Coir House”, M.G. Road,Ernakulam, Kochi-682016,Kerala
[email protected] Gandhi Institute of Rural Industrialisation7 Maganwadi, Warda-442001,Maharashtra
[email protected] 2486832, 2482593,2470541
MSME-Tool Room, (Indo German Tool Room)8 P-31, MIDC, Chikalthana Indl.Area, Aurangabad 431 006
[email protected] 25840966, 25841963MSME-Tool Room, (Indo German Tool Room).9 Plot-5003, Phase-IV, GIDCVatva, Mehmedabad Road,Ahmedabad 382 445 (Gujarat).
[email protected] 4210700/03/044210701
MSME-Tool Room, (Indo German Tool Room),10 Plot No.291/B -302/A, Sector-E, Sanwer Road,
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Responsibility Centers and Subordinate Organizations
Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises (2011-2012)
Responsibility Centers and SubordinateOrgnizations
Landline Number EmailS. Mobile Number Address
Industrial Area, Indore 452 003(MP).
[email protected] 2670057, 2670058,2670059, 2676166
MSME-Tool Room (Central Tool Room),11 A-5, Focal Point,Ludhiana 141010 (Punjab).
[email protected] 25771492, 25771068MSME-Tool Room(Central Tool Room & Training Centre)
12 Bonhooghly Indl. Area, Kolkata700 108 (W.B.).
[email protected] 2742100, 2743349,3011700
MSME-Tool Room, (Central Tool Room & TrainingCentre),
13 B-36, Chandaka Indl. Area,P.O. Patia, Bhubaneswar 751024 (Orissa).
[email protected] 2201261/62, 2200507MSME-Tool Room(Indo Danish Tool Room)
14 M-4 (Part) Phase-VI, TataKandra Road, Gamharia,Jamshedpur 832 108(Jharkhand).
[email protected] 2655542MSME-Tool Room(Tool Room & Training Centre)
15 Amingaon Industrial Area,North Guwahati Road,Amingaon, Guwahati 781 031
[email protected] 2290226, 2290225,2290196
MSME-Tool Room, (Central Institute of Hand Tools),16 G.T. Road, Bye Pass,Jalandhar-144008 (Punjab).
[email protected] 24050301/2/3/4MSME-Technology Development Centre (Institute forDesign of Electrical Measuring Instruments),
17 S.T. Tope Marg, ChunabhattiSion,P.O. Mumbai-400022.
[email protected] 251201, 251530,255951
MSME-Technology Development Centre (ElectronicsService & Training Centre)
18 Kaniya, Ramnagar, Dist.Nainital-244715, Uttarakhand.
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Responsibility Centers and Subordinate Organizations
Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises (2011-2012)
Responsibility Centers and SubordinateOrgnizations
Landline Number EmailS. Mobile Number Address
[email protected] 2511779MSME-Technology Development Centre, (Process cumProduct Development Centre)
19 Sports Goods Complex, DelhiRoad, Meerut-250002 (U.P.).
[email protected] 2344006, 2344673MSME-Technology Development Centre, (Process andProduct Development Centre)
20 Foundry Nagar, Agra-282006(U.P.).
[email protected] 22501529MSME-Technology Development Centre, (CentralFootwear Training Institute ),
21 65/1, G.S.T. Road, Guindy,Chennai-600032
[email protected] 2642005, 2642004MSME-Technology Development Centre, (CentralFootwear Training Institute),
22 C – 41& 42, Site ‘C’, Sikandra,Industrial Area, Agra-282007(U.P.).
[email protected] 234465, 234791MSME-Technology Development Centre. (Fragrance &Flavour Development Centre),
23 Industrial Estate, GT Road,P.O. Makrand Nagar, Kannauj,-209726 (U.P.).
[email protected] 232293MSME-Technology Development Centre, (Centre forDevelopment of Glass Industry),
24 A-1/1, Industrial Area, JalesarRoad, P.O. Muiddinpur,Firozabad-283203 (U.P.).
[email protected] 23774536, 23772748MSME-Tool Room (Central Institute of Tool Design)25 A-1 to A-8 APIE, Balanagar,Hyderabad 500 037 (A.P.)
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Indicative Expectations from Service
Citizen's / Client's Charter for Ministry of Micro, Small and MediumEnterprises
(2011-2012)
Indicative Expectations from Service RecipientsS.
Receipt of application/ proposal complete in all respects as per respective scheme guidelines available on web-site of Ministry i.e. www.msme.gov.in.1
Proper utilisation of central financial assistance released.2
As per the Terms & Reference stated in the respective Scheme Guidelines.3
To check the Ministry of MSME website regularly for updates.4
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