MS Dynamics CRM Module-7(Configuring Auditing and Configuring Solutions)

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    Getting Started with MS Dynamics CRM

    Working With MS CRM Module-7(Confguring

    Auditing and Confguring Solutions)

    Description:BISP is committed to provide BEST learning material to the beginners and

    advance learners. In the same series, we have prepared a complete end-to

    end Hands-on Beginners Gide !or "icroso!t #$namics %&". The

    docment !ocses on basic 'e$words, terminolog$ and de(nitions one

    shold 'now be!ore starting "icroso!t #$namics %&")oin or pro!essional

    training program and learn !rom e*perts.

    Histor:!ersion Description Change Author "u#lishDate

    $%& 'nitial Drat Chandra "rakash Shara$%& Re*ie+,& Suit oal

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    Contentsditing .........................................................................................................................

    How to Enable or #isable diting in "S #$namics %&" /nline..................................01iewing dit #ata ..................................................................................................... 2

    Enabling or #isabling diting on Speci(c Bsiness reas .........................................3

    diting 4ser 5ogin #etails ........................................................................................6

    Enabling or #isabling diting !or Entities .................................................................6

    Enabling or #isabling diting !or 7ields ....................................................................8

    Soltions ...................................................................................................................... ++

    E*port the Soltion ................................................................................................+9

    E*porting and Importing "anaged Soltions ............................................................+0

    E*port the "anaged Soltion and 4nmanaged Soltion........................................+0

    Import the "anaged Soltion and 4nmanaged Soltion.......................................+3

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    Auditing :

    "icroso!t #$namics %&" comes with several tools to help $o manage data. /ne o!

    these is the aditing !eatre, which allows $o to trac' changes made to data in

    #$namics %&". It also trac's each time a ser logs into $or %&" s$stem.

    diting records or sers access in an$ application is se!l !or both end sers and

    s$stem administrators.

    "icroso!t #$namics %&" spports an aditing capabilit$ where entit$ and attribte

    data changes within an organi:ation can be recorded over time !or se in anal$sis and

    reporting prposes. diting is spported on all cstom and most cstomi:able entities

    and attribtes.

    Supported or auditing :

    dit o! cstomi:able entities.

    dit o! cstom entities.

    %on(gre entities !or adit.

    %on(gre attribtes !or adit.

    Privilege-based adit trail viewing.

    Privilege-based adit smmar$ viewing.

    dit log deletion !or a partitioned S;5 database.

    dit log deletion !or a non-partitioned S;5 database.

    "icroso!t #$namics %&" S#< programming spport.

    dit o! record create, pdate, and delete operations.

    dit o! relationships =+>, >>?.

    dit o! adit events.

    dit o! ser access.

    dherence to reglator$ standards.

    .ot supported or auditing :

    dit o! read operations.

    dit o! metadata changes.

    dit o! te*t blobs, notes, and attachments.

    Data that can #e audited :

    %reate, pdate, and delete operations on records.

    %hanges to secrit$ roles.

    %hanges to the shared privileges o! a record.

    dit changes at the entit$, attribte, and organi:ation level. 7or e*ample,

    enabling adit on an entit$.

    #eletion o! adit logs.

    @hen =dateAtime? a ser accesses "icroso!t #$namics %&" data, !or how long,

    and !rom what client.

    >> association or disassociation o! records.

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    /enefts :

    nal$:e the histor$ o! a particlar record.

    1iew a smmar$ o! ever$thing that changed.

    Trac' when a ser accessed %&".

    %ompl$ with reglation standards.

    nal$:e ser actions in order to improve bsiness processes.

    Ho+ to 0na#le or Disa#le Auditing in MS Dnaics CRM

    1nline

    Step & :In the >avigation Pane, clic' Settings. Then nder S$stem, clic' diting. In

    the dit area, clic' Global dit Settings.

    Step 2:The S$stem Settings window opens to the diting tab. %hec' the Start

    diting bo* and clic' /

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    Step 3 :o will see other options here, sch as Cdit ser accessC. This ma$ be

    se!l to some organi:ations to determine !reDenc$ o! ser interaction. However, i!

    $or sers have the %&" /tloo' client installed, this !eatre is not ver$ se!l. The

    reason is that each time $or sers open their /tloo', it will create logs that the$

    accessed %&". It will do this even i! the$ did not actall$ navigate to the %&" !older.

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    !ie+ing Audit Data :

    Step & :In the >avigation Pane, clic' Settings. Then nder S$stem, clic' diting. In

    the dit area, clic' Audit Suar !ie+.

    Step 2 :Here $o can see all dit Smmar$ 1iew data.

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    0na#ling or Disa#ling Auditing on Specifc /usiness Areas :

    Coon 0ntities :%ommon Entities chec' bo* is selected b$ de!alt when $o start

    aditing !or the (rst time.

    Sales 0ntities :Sales Entities+hen $o select or clear this chec' bo*, aditing isstarted or stopped !or the !ollowing entities %ompetitor, Invoice, /pportnit$, /rder,

    and ;ote.

    Marketing 0ntities :"ar'eting Entities when $o select or clear this chec' bo*,

    aditing is started or stopped !or the %ampaign entit$.

    Custoer Ser*ice 0ntities :%stomer Service Entities when $o select or clear this

    chec' bo*, aditing is started or stopped !or the !ollowing entities %ase, Service, and

    %ontract.

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    Auditing 4ser 5ogin Details :

    This tas' can onl$ be per!ormed b$ those with S$stem dministrator or S$stem

    %stomi:er secrit$ roles, and is sed to trac' when a ser logs on to "icroso!t

    #$namics %&" /nline.

    Step & :In the >avigation Pane, clic' Settings. Then nder S$stem, clic' diting. In

    the dit area, clic' Global dit Settings.

    Step 2:Select the dit 4ser ccess chec' bo*.

    0na#ling or Disa#ling Auditing or 0ntities :

    Step & :In the >avigation Pane, clic' Settings. Then nder S$stem, clic' diting. In

    the dit area, clic' Global dit Settings.

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    Step 2 :In the dit area, clic' 0ntit and 6ield Audit Settings.

    Step 3 :E*pend Entit$, then select $or entities=$o want to per!orm EnableA#isable

    diting?, in General tab $o can chec'ed or nchec'ed diting nder #ata services.

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    0na#ling or Disa#ling Auditing or 6ields :

    Step & :In the >avigation Pane, clic' Settings. Then nder S$stem, clic' diting. In

    the dit area, clic' 0ntit and Audit Settings.

    Step 2 : E*pend entit$, then e*pend Entities=ccont?, the select (eld, then dobleclic' on (eld which (eld $o want to enableAdisable.

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    Step 3 :!ter then here $o can Enable or #isable diting b$ clic'ing radio btton.

    %lic' Sa*eand "u#lish All Custoiations.

    Step 8 :o can also start or stop aditing !or more than one (eld at a time. here

    chec'ed mltiple (eld, then clic' on Edit btton.

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    Step 9 :In the Edit "ltiple 7ields dialog bo*, in diting, clic' Enabled or #isabled

    respectivel$, %lic' Sa*eand "u#lish All Custoiations.

    Solutions :

    Soltions in "icroso!t #$namics %&" is a method to let $o grop and manage $or

    cstom components !or a particlar set o! !nctionalit$ or release bt remember

    soltions are optional, $o dont need to have them and $o can i! $o wish st edit

    the de!alt soltion.

    soltion is a bc'et where all the cstomi:ation components o! a particlar proect

    are stored. %reating a soltion helps in moving these components !rom oneenvironment to another.

    Soltions are how cstomi:ers and developers athor, pac'age, and maintain nits o!

    so!tware that e*tend "icroso!t #$namics %&" 9F+ and "icroso!t #$namics %&"

    /nline.

    &% Deault Solution:This is the cstomi:ations o! $or entire %&" 9F++ /rgani:ation.

    The ot-o!-the-bo* "icroso!t #$namics %&" so!tware as well as the pre-deplo$ment

    cstomi:ations are part o! the de!alt soltion.

    $o can edit the #E745T soltion b$ going to

    S0'.S Custoiations Custoie the sste.

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    2% Managed Solution :"anaged soltion is a pac'ed and ser can install it on their

    machine. The bene(t o! the "anaged soltion is that, it can be ninstalled i! $o do not

    wish to se an$ o! its components an$ more. The deletingAninstalling does not impact

    an$ other cstomi:ation in the s$stem.

    managed soltion is a (nali:ed soltion that can be distribted and installed. The$

    are created b$ e*porting an nmanaged soltion b$ setting restrictions to prevent an$

    !rther cstomi:ations.

    3% 4nanaged Solution :The beginning state o! soltion is the nmanaged soltion

    state. #ring this phase, $o can add, edit, pdate, remove, delete, and test an$ o! the

    components o! the soltion.

    @e generall$ se the nmanaged soltion dring the development process. n n-

    managed soltion cannot be deleted li'e the "anaged soltion.

    0;port the Solution :

    Step & :In the >avigation Pane, clic' Settings. then clic' on %stomi:ation, then clic'

    on custoie the Sste.

    Step 2 :!ter then clic' on E*port Soltion tab it available pper side on page.

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    Step 3 :%lic' on >e*t btton.

    Step 8 :%hec'ed chec' bo*, then clic' on .e;tbtton.

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    Step 9 :!ter then e*port all data in .:ip (le. see below.

    0;porting and 'porting Managed Solutions :

    0;port the Managed Solution and 4nanaged Solution:

    Step & : In the >avigation Pane, clic' Settings. then clic' on %stomi:ation, then clic'

    on Solutions.

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    Step 2 : Select soltions, then clic' on 0;portbtton.

    Step 3 : %lic' on >e*t btton.

    Step 8 :Select settings, then clic' on >e*t btton.

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    Step 9 :select Pac'age t$pe, then clic' on >e*t btton.

    Step < :Select Sorce %&" version, then clic' on E*port btton.

    Step 7 :It E*port all in!ormation in .ip !older. see below.

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    'port the Managed Solution and 4nanaged Solution:Step & : In the >avigation Pane, clic' Settings. then clic' on %stomi:ation, then clic'

    on Solutions.

    Step 2 :%lic' on Import btton.

    Step 3 :Browse the Soltion "anaged or 4nmanaged :ip !older, then clic' on >e*t

    btton.

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    Step 8 :%lic' on 'portbtton.

    Step 9 :!ter then $o got sccess!ll$ installation message, then $o can Do+nload

    5og 6ile, "u#lish All Custoiations, a!ter then clic' on Closebtton.

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