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Ms. Carla Cary/DSN 761-0636/[email protected] 09/17/03
Army Family Well-Being Advisory Army Family Well-Being Advisory CouncilCouncil
Deployment Cycle Support ProgramDeployment Cycle Support Program““Army One Source”Army One Source”
Army Family Well-Being Advisory Army Family Well-Being Advisory CouncilCouncil
Deployment Cycle Support ProgramDeployment Cycle Support Program““Army One Source”Army One Source”
17 September 200317 September 2003
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Ms. Carla Cary/DSN 761-0636/[email protected] 09/17/03
Information and referral services via 800 number or collectInformation and referral services via 800 number or collect
Online/E-mailOnline/E-mail
LiveLive 24x7x365 24x7x365World wideWorld wide
Wherever you areWherever you are
Supplements existing Family ProgramsSupplements existing Family Programs
Augments Outreach to families off the installationAugments Outreach to families off the installation
Pre-paidPre-paid
Army One Source (AOS)Army One Source (AOS)
AOS is a component of CSA-directed Deployment Cycle Support (DCS) CONPLAN for Operations Enduring Freedom and Iraqi Freedom
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ACS ACS Installation Installation IntegratorIntegrator
6 face to face counseling 6 face to face counseling sessions (CONUS)sessions (CONUS)
Ms. Carla Cary/DSN 761-0636/[email protected] 09/17/03
Army One Source
Assistance and information live 24/7 x 365, via a toll free number and Internet access
Master’s level consultants
Specialized teams conduct customized research to answer all your questions
Comprehensive array of prepaid educational materials
140+ languages simultaneously translated, TTY/TTD accessible, on-line accessible for low vision users needing assistive technologies (section 508 compliant)
Unlimited access
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Ms. Carla Cary/DSN 761-0636/[email protected] 09/17/03
Army One Source
Document translation service
Multi-cultural, multi-lingual staff
Follow-up within 7 days or as mutually agreed upon by caller and consultant
Privacy
Quality assurance via Customer Satisfaction Surveys, ACS and COR
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Ms. Carla Cary/DSN 761-0636/[email protected] 09/17/03
Army One Source
Referral to face to face counseling in CONUS
Nationwide network of licensed clinical social workers, licensed marital and family counselors, and licensed psychologists
Privacy
Sessions are prepaid
Limit of 6 sessions
Quality assurance via mutually agreed upon follow-up by caller and consultant, access to ACS, COR
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Ms. Carla Cary/DSN 761-0636/[email protected] 09/17/03
Army One Source
Active, mobilized reserve component (RC) soldiers, deployed civilians and their families worldwide are eligible
The U.S. Army Community and Family Support Center (CFSC) will implement, manage, and oversee the AOS program worldwide.
Two contract project coordinators will assist with implementation
AOS implementation began 15 Aug 03
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Ms. Carla Cary/DSN 761-0636/[email protected] 09/17/03
Phase 1
15 Aug 03 15 Mar 04
Initial shipment of marketing materials shipped worldwide
On site implementation assistance provided
Population of data base to meet the needs of each installation, RRC and STARC
Additional marketing materials shipped electronic and hard copy
Phase 2
Quality AssuranceUtilization Reports Monthly Customer
Satisfaction Reports ROI Reports
Army One Source IMPLEMENTATION TIMELINE
On going
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Ms. Carla Cary/DSN 761-0636/[email protected] 09/17/03
By phone:By phone:
En Español
800-375-5971
TTY/TDD
800-346-9188
From outside the United States ONLYFrom outside the United States ONLY
Toll free: The OCONUS number is (access code) 800-464-81077800-464-81077
(please dial all 11 digits)
From the United States From the United States
1-800-464-81071-800-464-8107
Or call collect: 484-530-5889484-530-5889
Army One Source Army One Source AccessAccess
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Ms. Carla Cary/DSN 761-0636/[email protected] 09/17/03
Online access:
Password:onesource
Userid: Army
URL:http://www.armyonesource.com
Army One Source
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Army One Source Army One Source OnlineOnline
My Army One Source
Army One SourceArmy One Source
Army One Source
My Army One Source
Ms. Carla Cary/DSN 761-0636/[email protected] 09/17/03
Army One Source
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Army One Source Army One Source OnlineOnline
My Army One Source
Army One SourceArmy One Source
Army One Source
Self-Assessment Tool
Calculators
Online Locators
Resource Rooms
Other Military Resources
Educational Materials
Online access:Life Workshop & Moderated Chat
My Army One Source
Ms. Carla Cary/DSN 761-0636/[email protected] 09/17/03
Army One SourceArmy One Source
Questions?
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