Mario Romero13034 Kingsmill Drive

Sugar Land, Texas 77478 Mario_romero29@comcast.net

832-368-0056

Objective: A secondary-level position in a corporate setting that requires a detail-oriented, self-motivated individual who is capable of anticipating and acting on department administrative needs as they relate to Human Resource Management in a professional manner while maintaining a positive attitude in a fast paced working environment.

Education:Remington CollegeMedical Billing and Coding, November 2011

Collin County Community College Hospitality/ Hotel Management, May 2000 American University of Puerto Rico Liberal Arts, January 1997

Professional Work Experience:

Academy Sports + OutdoorsHuman Resources - Leave AdministratorJanuary 2015 – Current Investigates, evaluates and determines benefit eligibility of FMLA, ADA and other applicable leave of absence types. Interprets leave of absence policies and procedures, and answers questions and resolves issues accordingly. Requests and obtains completed certification and re-certification forms. Partners with Operations, Payroll, Benefits and Legal to resolve escalated issues. Ensures coordination of efforts at each stage in the Leave of Absence process, including the return to work process. Utilization with Workday and Kronos Leave Management tool maintains leave of absence data and ensure accuracy of

associate’s leave of absence records and time and attendance tracking. Assists with the ADA Interactive Process. Ensures leave standards and protocols are applied consistently. Stays abreast of related regulatory policies and best practices and makes recommendations for continuous process and

procedural improvements. Analyzes leave trends and prepares reports regularly. Required to learn company policies, procedures, and safety rules.

Harris Health SystemHuman Resources – Retirement – Supplemental Benefits Assistant June 2014– December 2014 Presented logistics of Pension Plan terminated vested benefit calculations Prepared benefit calculations for current and all prior employees to determine eligibility for pension Maintained collection of necessary historical data from multiple sources Provided the extraction of system data to the actuary by merging multiple spreadsheets in Excel Responsible for research and responses to actuary's questions regarding data Researched and updated addresses for terminated participants in Pension Plan to ensure appropriate pay outs Worked with files from several vendors, various computer systems, and possibly Internet for addresses of lost participants Assisted in the preparation of data extracts, analysis of data, and preparation of mail merges to create letters for specified

groups of participants Requested and returned personnel files to Iron Mountain Updated list of files stored at Iron Mountain. Scanned files as needed Assisted as requested with special projects as needed Exemplified Service First philosophy for the retirement area

Mercer Human Resources ConsultingClient Services – Total Absence Management – Case ManagerOctober 2012– June 2014 Delivered quality HR centered service to versatile clients Increased responsibilities and workload with acquisition of new clients Implemented newly developed case management processing guides to existing clients Tracked processing and performance metrics Assisted with case management for leave of absence, payroll, paid time off, and ADA related issues Communicated effectively orally and in writing with employees, managers, Human Resource Directors, and Employee

Relations of the clients Responsible for assuring the guidelines for all federal, state, union, and company policies applying to leave of absences

including FMLA, general medical, short term disability, and military leaves were adhered to throughout each correspondence Maintained workload balances across the team Monitored project schedules to ensure timelines and deliverables are met Ensured daily communications sent timely and accurately Identified potential Employee Relations issues including non-compliant FMLA utilization and coordinated action with the

client’s Employee Relations team Delivered record requests for Employee Relations, internal and outside counsel, and for other regulatory and legal purposes Managed system and database updates using Siebel

Hampton Inn and SuitesSales ManagerFeb 2011 – Nov 2011 Implement and encouraged hotel participation in corporate regional sales and marketing programs Continually solicited new business for the hotel Monitored group block and direct bill processes Networked during breakfast and social hours to assist sales in uncovering new business leads Ensured that all Guest Care associates understood hotel selling strategies Stayed current on local market conditions. Maintained rapport with competitor hotels, lead sources, clients, and the local

community Managed sales department Reviewed period end reports

Hampton Inn and SuitesFront Desk ManagerFeb 2002 – Nov 2009 Improved relations/communications between the Front Desk and other departments in order to provide the highest level of

guest service Trained new employees as well as helped to implement new procedures Counseled, evaluated and helped staff members to reach their highest potential and level of job performance Performed other related duties as assigned or requested by supervisors/managers Completed the AM or PM manager’s checklist regarding assigned duties as well as any special projects related to improving

the Front office operation Reviewed all work done by cashiers and signed off on all allowances and pay-outs Reviewed the following reports on a daily basis: rate variance, night audit exceptions, DNR listings, Housekeeping

discrepancies, no-show and all in-house packages Oversaw the setting up of the house as well as pre-registration of VIP’s Informed on a daily basis on all in-house activities and groups and ensured that all staff members were also aware of all

activities Scheduled staff responsibilities for each shift and confirmed that they are followed Ensured that all equipment functioned properly and that adequate supplies were on hand Reviewed FRAF (Future Rooms Availability Forecast) and used this information effectively in order to maximize room

availability Verified that accurate room status counts were taken at the proper times and that the information was relayed to those

concerned Scheduled and supervised the Front Desk staff and offered assistance whenever needed

Certifications/Achievements/Memberships

2

Bilingual Spanish-English Language: Ability to communicate with basic American Sign Language skills HIPAA Certification Medical Terminology Medical Billing and Coding SHRM Certification FMLA and ADAAA

Computer Software / Office Equipment Kronos Program, Workday, Infinium, Lotus, Microsoft Office 2003, 2007, and XP including Outlook, Access, Excel,

Word, PowerPoint, Publisher, Adobe Photoshop, Internet Printers, Copiers, Scanners, Fax machines, Flash drives, Financial calculator Peoplesoft, Siebel, Appian Cordy’s document migration Key stoke speed: 45 wpm

References available upon request

3