MRINMOY CHAKRABORTYE-mail: mrinmoy.chakraborty@gmail.com, Mobile: 09830329990 ~ Landline: +91-033-24113448

Executive Summary

A talented professional with more than 10 years of experience in facilities management, administration, people and project management. I strive to always attain customer satisfaction for the attainment of organizational goals.

Professional Synopsis

• Senior Professional with over 10 years’ experience in managing captive center BPO, Client Servicing, Project and Transition Management, Vendor Development, Project Coordination, Procurement & Sourcing Governance, financial management and administration with bottom line responsibilities.

• A competent professional with around 6 of years of rich experience in Business Management and organizational change with domain experience in Retail and Commercial, Logistics and Facility & Administration with Procurement Management and BPO Operation.

• Stakeholder Management: Managed a site facility of 3400 strength of different operational process servicing UK, US and UAE customers. Received Customer Service Award.

• Experience in Vendor Development and Supply Chain Management: Managing Effective Resource Planning and outsourced vendor management with compliance and risk management as First Line Control.

• Experience in Program Management and Coordination: Merged two sites strength to one site maintaining Business Continuity and Critical Management as per company policy.

• Experience in Procurement and Sourcing Governance: SLA negotiation with the operation partners and outsourced vendors as per requirement. Vendor Performance Management leading to better negotiation.

• Experience in Captive Center Operation and Administration: Managing the site facility administration with vendor risk management. In communication with Government Officials related to Expatriate Management.

• Lead Corporate Social Responsibility Activities and Diversity Team of the organization.

Key Attributes

Effective planning & execution.

Reliable & Dependable

Strong team player with remarkable interpersonal and relationship management skills

An ability to getting things done

Ability to work in cosmopolitan multicultural environment

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Career highlights from present role

Company: Elagoon Business Solutions Pvt. LtdDesignation: Manager AdministrationDate: February 2014 till Present Coordinator and controller of the Projects & Planning function during the annual planning

sessions Project Development and Delivery Strategy Liaising with other representatives during the annual planning cycle Sourcing Governance: Responsible for making decisions, in respect of recruitment of Project

Managers and staff, without reference Project cost reporting and tracking Procurement and contract administration Environmental Health and safety Quality Control and Inspection

Company: Maven Infotech Pvt. Ltd.Designation: Senior AdministratorDate: March 2013 till February 2014

Authorized to represent Projects & Planning function during the annual planning sessions and work along with other representatives during the annual planning cycle.

Sourcing Governance: Responsible for making decisions, in respect of recruitment of Project Managers and staff, without reference subject to being, in line with the Operating Plan

Vendor management Project Management Budgeting and preparing Cost Sheet Revenue Management Responsible for ensuring all migration of work, into the assigned Service Centre, is

successfully achieved and handed over to Operations team in the stabilized state. Business Continuity : To continually re-assess the operational risks inherent in the business,

taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the Group companies.

Company: Concept Cuisines Pvt LtdDesignation: Manager - OperationsDate: From June 2012 till February 2013

Sourcing Governance Vendor management Training and Team Building Relationship Management Project Management

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Budgeting and preparing Cost Sheet Revenue Management

Company: Zen Hospitality Services Pvt. Ltd.Designation: Manager – Business Support

Duration: March 2012 till June 2012

Event Management Travel and Room Booking System Vendor Management Annual Budget planning & Control

Company: HSBC electronic Data Processing India Pvt. Ltd.Designation: Assistant Manager – Business SupportDuration: August 2005 till February 2012

Administration Physical security Transport Security & Fleet Management Supply Chain Security HR operation and Migration tracking Project Management on Site Inception HR relocation Management Expatriate management Vendor management Event management Managed a high-volume workload within a deadline-driven environment. Resolved an

average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

Company: Wipro, DelhiDesignation: Associate in DELL portables (Voice)

Duration: June 2004 till August 2005

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Worked as a technician, providing telephonic resolution to US callers. The boundary of support was troubleshooting the laptops/notebooks. Customer understanding and meeting their requirements is the main objective.

Company: Rungta GroupDesignation: Site Engineer

Duration: October 2003 till May 2004

Managing landscaping, construction & Structural aspects. In charge of placing orders with the suppliers and procuring supplies. Managing vendors & suppliers for quotations and approving them. Inventory maintenance of the stocks and bills processing and auditing

Personal Dossier

Date of Birth – 4 December 1977Nationality - Indian Marital Status – MarriedLinguistic Proficiency – English, Hindi, Bengali

Academia

Undergoing Bachelors in Business Administration from Annamali University. Diploma in Civil Engineering from West Bengal State Council of Technical Education,

Jadavpur Higher Secondary in Science from West Bengal Higher Secondary Board

IT Forte

MS Office - WinWord, PowerPoint. Basic excel

Lotus Notes

Hobbies

Travelling

Networking

Driving

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