References

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2. Clark, P. A. (2003). Medical practices’ sensitivity to patients’ needs: Opportunities and practices for improvement. Journal of Ambulatory Care Management, 26(2), 110-123. 

3. Wanzer, M. B., Booth-Butterfield, M. & Gruber, K. (2004). Perceptions of health care providers’ communication: Relationships between patient-centered communication and satisfaction. Health Care Communication, 16(3), 363-384. 

4. Duffy, F. D., Gordon, G. H., Whelan, G., Cole-Kelly, K., & Frankel, R. (2004). Assessing competence in communication and interpersonal skills: The Kalamazoo II report. Academic Medicine, 79, 495-507. 

5. Heisler, M., Bouknight, R. R., Hayward, R. A., Smith, D. M., & Kerr, E. A. (2002). The relative importance of physician communication, participatory decision-making, and patient understanding in diabetes self-management. Journal of General Internal Medicine, 17, 243-252. 

6. Renzi, C., Abeni, D., Picardi, A., Agostini, E., Melchi, C. F., Pasquini, P., Prudu, P., & Braga, M. (2001). Factors associated with patient satisfaction with care among dermatological outpatients. British Journal of Dermatology, 145, 617-623. 

7. Safran, D. G., Taira, D., Rogers, W. H., Kosinski, M., Ware, J. E., & Tarlov, A. R. (1998). Linking primary care performance to outcomes of care. Journal of Family Practice, 47(3), 213-220. 

8. Sullivan, L. M., Stein, M. D., Savetsky, J. B., & Samet, J. H. (2000). The doctor-patient relationship and HIV-infected patients’ satisfaction with primary care physicians. Journal of General Internal Medicine, 15, 462-469. 

9. Zachariae, R., Pederson, C. G., Jensen, A. B., Ehrnrooth, E., Rossen, P. B., Von der Maase, H. (2003). Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease. British Journal of Cancer, 88, 658-665. 

10. Piette, J. D., Heisler, M., & Wagner, T. H. (2004). Cost-related medication underuse among chronically ill adults: The treatments people forgo, how often, and who is at risk. American Journal of Public Health, 94(10), 1782-1787.

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12. Institute of Medicine. (2003). Health professions education: A bridge to quality. Washington, D.C.

VIMLA 1

13. Stewart MA. (1995). Effective physician-patient communication and health outcomes:  A review. Canadian Medical Association Journal. 152:1423-1433. 

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17. Davis, K., Schoenbaum, S. C., Collins, K. S., Tenney, K., Hughes, D. L., & Audet, A. M. (2002). Room for improvement: Patients report on the quality of their health care. New York:

18. Thiedke CC. (January 2007). What do we really know about patient satisfaction? Family Practice Management, 33-36. 

19. Team strategies and tools to enhance performance and patient safety (TeamSTEPPS), Department of Defense and Agency for Healthcare Research and Quality

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21. DiMeglio K, Lucas, S. Lucas, & Padula, C. (2005). Group Cohesion and Nurse Satisfaction. Journal of Nursing Administration 

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23. Huntington, B., & Kuhn, N. (2003). Communication gaffes: A root cause of malpractice claims. Baylor University Medical Center Proceedings, 16, 157-161. 

24. Beckman, H. B., Markakis, K. M., Suchman, A. L., & Frankel, R. M. (1994). The doctor-patient relationship and malpractice. Lessons from plaintiff depositions. Archives of Internal Medicine, 154(12) 1365-1370. 

VIMLA 2