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RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MP State Electronics Development Corporation Ltd
(A Govt of MP Undertaking)
State IT Centre 47-A Arera Hills Bhopal 462011 MP
Tel 0755 ndash 2518603 2518300 2518500 2518318
wwwmpsedccom
Tender No - MPSEDCProjPoS2014126
Request for Proposal for Selection of System Integrator for Supply Installation with
Application and Maintenance of Point of Sale Devices
Oct-2014
MPSEDC Page 1 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
BID DATA SHEET
Particular Details
Name of the Client Madhya Pradesh State Electronics Corporation
(MPSEDC)
Address and Concerned person for
Correspondence
Addl Chief General Manager MPSEDC State IT
Center 47-A Arera Hills Bhopal Madhya
Pradesh
Purchase of Tender Start Date and Time 29102014 1400 Hrs
Purchase of Tender End Date and Time 17112014 1400 Hrs
Date of Pre-Bid Conference 10112014 1130 Hrs
Venue of Pre-Bid Conference Conference Room 2nd Floor State IT Centre 47
A Arera Hills Bhopal Madhya Pradesh
Email address to send the Pre-bid queries infompsedccom
Bid Submission Date 171120141500 Hrs
Cost of bid document Rs 500000 + Processing Fees 250 + service tax
(non-refundable) to be paid online through the e-
procurement portal
(website wwwmpeprocgovin)
EMD Bid Security Amount Rs 10 Lakhs only to be paid online through e-
procurement portal
(website wwwmpeprocgovin)
EMD submission date 171120141500 Hrs
Date and time for opening of Technical
Proposal
171120141600 Hrs
Technical Presentations and
demonstration by the bidders
21112014 and 22112014 1100 Hrs onwards
Date and time for opening of Financial
Proposal
The date and time would be communicated to the
technically qualified bidders
MPSEDC Page 2 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Particular Details
Performance Bank Guarantee Amount equivalent to 10 of the total value of
Fixed fee quoted by the bidder applicable per
month per FPS x Number of Fair Price Shops
in the Group x 3 (months) received by System
Integrator from MPSEDC
The PBG should be issued by a Scheduled
Nationalized Bank in India in favour of MP State
Electronics Development Corporation Ltd payable
at Bhopal
Method of submission of Proposal Only through e-Procurement portal of MPSEDC
(website wwwmpeprocgovin)
Validity of Bids Minimum 180 days from the due date of
submission of proposal as mentioned in this RFP
or the subsequent corrigendum (if any)
Note Any further corrigendum addendum shall be uploaded on the e-procurement portal
wwwmpeprocgovin
MPSEDC Page 3 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Table of Contents
1 Executive Summary 7
2 Introduction 8
21 Objectives of the RFP 9
22 Area of work 10
23 Number of Fair Price Shops under each of the Groups11
24 FCS Automation Process 13
25 Scope of System Integration 16
3 Instructions to the Bidders 17
31 Availability of RFP Document 17
32 Pre-bid Meetings and Clarifications 17
33 Preparation and Submission of Proposal 18
4 Qualification Criteria and Bid Evaluation 20
41 Evaluation Methodology 20
42 Eligibility Criteria 21
43 Technical Qualification Criteria 23
44 Financial Bid Evaluation 25
45 Selection of the Bidder 25
46 Confidentiality25
5 Scope of Work 26
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model) 26
52 Implementation Schedule 29
53 Support 30
6 Service Level Agreements and Payment Schedules 32
61 Payment Schedules 32
62 Other Payment Terms 33
MPSEDC Page 4 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
63 Service Level Agreement 33
64 Penalties34
7 Terms and Conditions Governing the Contract 37
71 Signing of Contract 37
72 Performance Bank Guarantee (PBG) Security Deposit 37
73 Validity periodDuration of the engagement 38
74 Taxes and Duties 38
75 Transfer Sub-Contracting 38
76 Completeness of Contract38
77 Suspension amp Termination of System Integrator 38
78 Amendment 40
79 Corrupt Fraudulent Practices 40
710 Resolution of Disputes 40
711 Legal Jurisdiction 41
712 Indemnity 41
713 Publicity 41
714 Performance Obligations 41
715 Force Majeure 42
716 Right to terminate the process 43
8 Annexure I Technical Specification of devices 44
81 Point of Sale (PoS) Devices 44
9 Annexure II Technical Proposal Formats47
91 Covering letter47
92 Checklist for Technical Proposal49
93 Statement of No Deviation from the RFP Requirements 51
94 Self-declaration for not being blacklisted by any Government Entity 52
95 Manufacturer Authorization letter 53
96 Details of Technical Manpower available with bidder 54
MPSEDC Page 5 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
97 Relevant project experience 55
98 Compliance sheet for Technical Specification 58
99 Format for Queries 60
10 Annexure III Financial Proposal Formats 62
101 Covering Letter for Financial Proposal 62
102 Financial Proposal 64
Annexure IV Format of PBG65
103 Format of Performance Bank Guarantee (PBG) 65
11 Annexure V Payment Schedule69
MPSEDC Page 6 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
1 Executive Summary
Department of Food Civil Supplies and Consumer Protection (DoFCSampCP) with support from
MPSEDC seeks for an end-to-end FPS automation solution which should be much more
comprehensive than the current manual process Currently FPS level transactions are being
conducted manually in the state and now there is a need to move a step ahead with full automation at
the FPS level DoFCSampCP wishes to implement FPS automation on a Build-Own-Operate (BOO)
mode The System Integrator is required to provide FPS automation as a service and engage on a
Build-Own-Operate (BOO) basis By BOO it is meant that the selected private partner shall procure
PoS device develop and customize the application integrate application with central server deploy
and maintain the FPS automation infrastructure It should include the modules like Supply and
Installation of PoS devices development and customization of application Maintenance of PoS
devices Training Helpdesk Support Project Management Unit (PMU) Divisional level technical
support and MIS etc
MPSEDC Page 7 of 69
2
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Introduction
Madhya Pradesh State Electronics Development Corporation (MPSEDC) is a wholly owned
undertaking of the Government of Madhya Pradesh MPSEDC has been designated as a State Level
Agency for implementation of IT project in State The agency is continuously working towards
promotion amp implementation of IT and e-Governance project in Madhya Pradesh The MPSEDC has
successfully executed various large IT project (such as SWAN E-District SSDG SDC etc) and has
been instrumental in providing ICT support to various State Government Departments
The Department of Food Civil Supplies amp Consumer Protection is in process of transforming their
existing processesservices with the use of latest technologies towards identification and
authentication of the beneficiary The Department of Food Civil Supplies amp Consumer Protection is
planning to augment their service delivery by inclusion of PoS devices in a phased manner which
shall not only enhance the accuracy of the system but shall also make the systems automated
authentic faster and transparent
SAMAGRA (All-Inclusive) platform has been designed and developed in Madhya Pradesh with the
aim to streamline processes and enable ICT based implementation of individual and family oriented
schemes It also aims to facilitate proactive and entitlement based approach for governance
lsquoSAMAGRArsquo has been created as an integrated database of all families and residents of the State It
also facilitates implementation of various mechanisms to allow verification and maintenance of the
database and various attributes of families and residents by concerned authorities in a collaborative
environment A unique SAMAGRA Family ID has been provided to each family and a Unique
SAMAGRA ID has been provided to each resident The SAMAGRA registry is being owned and
maintained by the concerned local bodies Department of Food uses the SAMAGRA platform for
updating and maintaining their scheme specific attributes and run scheme specific MIS on the
platform The system facilitates listing of all due entitlements and display the list of beneficiaries and
service providers in public domain thereby ensuring transparency efficiency and effectiveness by the
State government Department of Food Civil Supplies and Consumer Protection has completely
internalized the SAMAGRA platform and leveraged it to address the legal and procedural
requirements for effective and transparent implementation of National Food Security Act 2013 The
Act envisages provision of ration entitlements based upon number of family members therefore
necessitating a robust and dynamic real-time system to work upon
Identification verification and categorization of all familiesresidents of State are being done by their
respective local bodies online Families found to be eligible for benefit under any of the designated
MPSEDC Page 8 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
categories are getting linked to their respective fair price shops electronically and their e-Ration card
is being generated from the system The e-ration card is now dynamic and will get updated every
month as per the change in the category of the family and change in the number of members The
system has allowed authentic and accurate monthly FPS-shop-wise allocations of food grain
Government of India (GoI) through its flagship program ldquoAADHAARrdquo has carried out the enrolment
of the residents of India with a vision to provide unique identity to every resident and during this
process GoI has collected the demographic and biometric details of resident The Aadhaar number is a
12 digit unique number for residents which could be used by Government departments to authenticate
identity of the residents
In order to deliver the services to the citizens in a more efficient and effective manner Department of
Food Civil Supplies and Consumer Protection wishes to make use of the SAMAGRA database and
Aadhaar The approximate number of Fair Price Shops in the State is 22200 and the approximate
number of beneficiary families is 116 lakhs With this intent the Government is in process of setting
up the State Resident Data Hub (SRDH) and create enabling platform for Aadhaar Enabled Service
Delivery The SRDH shall act as framework for enabling efficient service delivery better planning
and shall also be helpful for monitoring of schemes by Government of Madhya Pradesh
In view of the above Department of Food Civil Supplies amp Consumer Protection would require PoS
machines for recording the sales and receipt of material distributed under Targeted Public Distribution
System (TPDS) and PoS devices with application for authentication during service delivery It is
because of this purpose this RFP has been published to select the System Integrator (SI) to supply
install and maintain PoS devices with application based on the requirement of Department of Food
Civil Supplies amp Consumer Protection
21 Objectives of the RFP
The primary project objective is the implementation of TPDS through PoS device The project
objectives are as follows
1 Timely and need based food grain allocation
2 Prevention of diversion of essential commodities
3 Induction of transparency and accountability in operations
4 Reduction of stakeholderrsquos grievances
5 Dissemination of the information as per the public requirements
6 Monitoring and quick decision making through MIS generated by the data of PoS device
7 Protecting the interest and empowering the end beneficiary
MPSEDC Page 9 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
8 To improve service delivery and create transparency
9 To weed out the fakeduplicatefalse beneficiary
10 To ensure Government FampCS scheme benefits are delivered only to intended beneficiaries
using biometric authentication
11 To record real time information related to the FPS transactions and make them readily
available for future planning and analysis
22 Area of work
FPS Automation system will be implemented group-wise in the State Following 7 groups of
districts have been created for this purpose Bidders will need to quote separately for
implementation in each of these groups
Group 1 All districts under Gwalior and Chambal Divisions namely Ashoknagar Datia
Guna Gwalior Shivpuri Morena Bhind amp Sheopur (Total 8 Districts)
Group 2 All districts under Bhopal and Narmadapuram Divisions namely Bhopal
Raisen Rajgarh Sehore Vidisha Hoshangabad Harda amp Betul (Total 8 Districts)
Group 3 All districts under Rewa and Shahdol Divisions namely Rewa Satna Sidhi
Singrauli Shahdol Umaria amp Anuppur (Total 7 Districts)
Group 4 All districts under Indore Division namely Alirajpur Badwani Burhanpur
Dhar Indore Jhabua Khandwa amp Khargone (Total 8 Districts)
Group 5 All districts under Jabalpur Division namely Balaghat Chhindwara Jabalpur
Katni Mandla Narsinghpur Seoni amp Dindori (Total 8 Districts)
Group 6 All districts under Ujjain Division namely Dewas Mandsaur Neemuch
Ratlam Shajapur Agar Malwa amp Ujjain (Total 7 Districts)
Group 7 All districts under Sagar Division namely Chhatarpur Damoh Panna Sagar amp
Tikamgarh (Total 5 Districts)
Please note
A single bidder can bid for a maximum of four (4) groups out of the above and if he
is the successful bidder for one or more group he has bid for he shall be chosen as
the SI for those groups
MPSEDC Page 10 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
23 Number of Fair Price Shops under each of the Groups
DISTRICTWISE NUMBER OF FAIR PRICE SHOPS
SN District Urban Rural Total
1 ASHOKNAGAR 29 191 220
2 BHIND 108 352 460
3 DATIA 48 188 236
4 GUNA 61 157 218
5 GWALIOR 249 305 554
6 MORENA 129 166 295
7 SHEOPUR 19 178 197
8 SHIVPURI 75 624 699
G1 GROUP 1 TOTAL 718 2161 2879
1 BETUL 50 543 593
2 BHOPAL 279 128 407
3 HARDA 35 190 225
4 HOSHANGABAD 88 334 422
5 RAISEN 42 503 545
6 RAJGARH 62 392 454
7 SEHORE 46 285 331
8 VIDISHA 71 396 467
G2 GROUP 2 TOTAL 673 2771 3444
1 ANUPPUR 28 295 323
2 REWA 101 707 808
3 SATNA 86 729 815
4 SHAHDOL 39 378 417
5 SIDHI 22 404 426
6 SINGROULI 42 339 381
7 UMARIA 16 236 252
G3 GROUP 3 TOTAL 334 3088 3422
1 ALIRAJPUR 8 165 173
2 BARWANI 71 289 360
3 BURHANPUR 62 155 217
4 DHAR 74 529 603
5 INDORE 332 189 521
MPSEDC Page 11 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
6 JHABUA 16 248 264
7 KHANDWA 63 319 382
8 KHARGONE 56 437 493
G4 GROUP 4 TOTAL 682 2331 3013
1 BALAGHAT 42 517 559
2 CHHINDWARA 89 526 615
3 JABALPUR 468 539 1007
4 KATNI 78 391 469
5 MANDLA 26 355 381
6 NARSINGHPUR 32 299 331
7 SEONI 31 404 435
8 DINDORI 6 248 254
G5 GROUP 5 TOTAL 772 3279 4051
1 AGAR MALWA 26 146 172
2 DEWAS 98 332 430
3 MANDSAUR 46 358 404
4 NEEMUCH 64 201 265
5 RATLAM 103 307 410
6 SHAJAPUR 40 194 234
7 UJJAIN 185 412 597
G6 GROUP 6 TOTAL 562 1950 2512
1 CHHATARPUR 91 564 655
2 DAMOH 51 396 447
3 PANNA 20 399 419
4 SAGAR 140 751 891
5 TIKAMGARH 81 351 432
G7 GROUP 7 TOTAL 383 2461 2844
GRAND TOTAL 4124 18041 22165
These are the current number of Fair Price Shops and new shops are likely to be opened in future
Some existing shops may also be closed in future Therefore the number of shops in a district is likely
to change by 25 of its current number
MPSEDC Page 12 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
24 FCS Automation Process
In TPDS FPS will be equipped with PoS with GPRS connectivity The food grains will be given
manually at Fair Price Shop but authentication and record of transaction on server is to be done
by this PoS device
Basic infrastructure proposed at FPS is PoS Device at Fair Price Shop with GPRS connectivity
along with 1 additional charger and 1 additional battery
241 Issuance of the commodities at FPS shop to the beneficiaries
Online ASAR mode In online ASAR mode beneficiary is free to get the ration from
any of the Fair Price Shop within a particular local body All the transactions related to
the beneficiary at FPS will be fully online
1 Online mode with असर (अपनी सविधा का राशन ) mode (Mode 1) in cities of Bhopal
Indore and Khandwa in the first phase Some more cities towns may be added
subsequently to this model
i PoS device gets connected with the server and registers itself on the server
ii Beneficiary provides the biometrics in PoS device
iii PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
iv Once the beneficiary gets authenticated her remaining entitlement for the month
is obtained from the central server and displayed
v The ration is given to the beneficiary as per the entitlement and a receipt of the
same is generated
vi In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of the eligibility obtained from the central server on the basis of SAMAGRA
Family ID Individual ID
vii All the sales transactions are recorded with the central server in real-time
viii The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server
MPSEDC Page 13 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
BID DATA SHEET
Particular Details
Name of the Client Madhya Pradesh State Electronics Corporation
(MPSEDC)
Address and Concerned person for
Correspondence
Addl Chief General Manager MPSEDC State IT
Center 47-A Arera Hills Bhopal Madhya
Pradesh
Purchase of Tender Start Date and Time 29102014 1400 Hrs
Purchase of Tender End Date and Time 17112014 1400 Hrs
Date of Pre-Bid Conference 10112014 1130 Hrs
Venue of Pre-Bid Conference Conference Room 2nd Floor State IT Centre 47
A Arera Hills Bhopal Madhya Pradesh
Email address to send the Pre-bid queries infompsedccom
Bid Submission Date 171120141500 Hrs
Cost of bid document Rs 500000 + Processing Fees 250 + service tax
(non-refundable) to be paid online through the e-
procurement portal
(website wwwmpeprocgovin)
EMD Bid Security Amount Rs 10 Lakhs only to be paid online through e-
procurement portal
(website wwwmpeprocgovin)
EMD submission date 171120141500 Hrs
Date and time for opening of Technical
Proposal
171120141600 Hrs
Technical Presentations and
demonstration by the bidders
21112014 and 22112014 1100 Hrs onwards
Date and time for opening of Financial
Proposal
The date and time would be communicated to the
technically qualified bidders
MPSEDC Page 2 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Particular Details
Performance Bank Guarantee Amount equivalent to 10 of the total value of
Fixed fee quoted by the bidder applicable per
month per FPS x Number of Fair Price Shops
in the Group x 3 (months) received by System
Integrator from MPSEDC
The PBG should be issued by a Scheduled
Nationalized Bank in India in favour of MP State
Electronics Development Corporation Ltd payable
at Bhopal
Method of submission of Proposal Only through e-Procurement portal of MPSEDC
(website wwwmpeprocgovin)
Validity of Bids Minimum 180 days from the due date of
submission of proposal as mentioned in this RFP
or the subsequent corrigendum (if any)
Note Any further corrigendum addendum shall be uploaded on the e-procurement portal
wwwmpeprocgovin
MPSEDC Page 3 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Table of Contents
1 Executive Summary 7
2 Introduction 8
21 Objectives of the RFP 9
22 Area of work 10
23 Number of Fair Price Shops under each of the Groups11
24 FCS Automation Process 13
25 Scope of System Integration 16
3 Instructions to the Bidders 17
31 Availability of RFP Document 17
32 Pre-bid Meetings and Clarifications 17
33 Preparation and Submission of Proposal 18
4 Qualification Criteria and Bid Evaluation 20
41 Evaluation Methodology 20
42 Eligibility Criteria 21
43 Technical Qualification Criteria 23
44 Financial Bid Evaluation 25
45 Selection of the Bidder 25
46 Confidentiality25
5 Scope of Work 26
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model) 26
52 Implementation Schedule 29
53 Support 30
6 Service Level Agreements and Payment Schedules 32
61 Payment Schedules 32
62 Other Payment Terms 33
MPSEDC Page 4 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
63 Service Level Agreement 33
64 Penalties34
7 Terms and Conditions Governing the Contract 37
71 Signing of Contract 37
72 Performance Bank Guarantee (PBG) Security Deposit 37
73 Validity periodDuration of the engagement 38
74 Taxes and Duties 38
75 Transfer Sub-Contracting 38
76 Completeness of Contract38
77 Suspension amp Termination of System Integrator 38
78 Amendment 40
79 Corrupt Fraudulent Practices 40
710 Resolution of Disputes 40
711 Legal Jurisdiction 41
712 Indemnity 41
713 Publicity 41
714 Performance Obligations 41
715 Force Majeure 42
716 Right to terminate the process 43
8 Annexure I Technical Specification of devices 44
81 Point of Sale (PoS) Devices 44
9 Annexure II Technical Proposal Formats47
91 Covering letter47
92 Checklist for Technical Proposal49
93 Statement of No Deviation from the RFP Requirements 51
94 Self-declaration for not being blacklisted by any Government Entity 52
95 Manufacturer Authorization letter 53
96 Details of Technical Manpower available with bidder 54
MPSEDC Page 5 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
97 Relevant project experience 55
98 Compliance sheet for Technical Specification 58
99 Format for Queries 60
10 Annexure III Financial Proposal Formats 62
101 Covering Letter for Financial Proposal 62
102 Financial Proposal 64
Annexure IV Format of PBG65
103 Format of Performance Bank Guarantee (PBG) 65
11 Annexure V Payment Schedule69
MPSEDC Page 6 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
1 Executive Summary
Department of Food Civil Supplies and Consumer Protection (DoFCSampCP) with support from
MPSEDC seeks for an end-to-end FPS automation solution which should be much more
comprehensive than the current manual process Currently FPS level transactions are being
conducted manually in the state and now there is a need to move a step ahead with full automation at
the FPS level DoFCSampCP wishes to implement FPS automation on a Build-Own-Operate (BOO)
mode The System Integrator is required to provide FPS automation as a service and engage on a
Build-Own-Operate (BOO) basis By BOO it is meant that the selected private partner shall procure
PoS device develop and customize the application integrate application with central server deploy
and maintain the FPS automation infrastructure It should include the modules like Supply and
Installation of PoS devices development and customization of application Maintenance of PoS
devices Training Helpdesk Support Project Management Unit (PMU) Divisional level technical
support and MIS etc
MPSEDC Page 7 of 69
2
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Introduction
Madhya Pradesh State Electronics Development Corporation (MPSEDC) is a wholly owned
undertaking of the Government of Madhya Pradesh MPSEDC has been designated as a State Level
Agency for implementation of IT project in State The agency is continuously working towards
promotion amp implementation of IT and e-Governance project in Madhya Pradesh The MPSEDC has
successfully executed various large IT project (such as SWAN E-District SSDG SDC etc) and has
been instrumental in providing ICT support to various State Government Departments
The Department of Food Civil Supplies amp Consumer Protection is in process of transforming their
existing processesservices with the use of latest technologies towards identification and
authentication of the beneficiary The Department of Food Civil Supplies amp Consumer Protection is
planning to augment their service delivery by inclusion of PoS devices in a phased manner which
shall not only enhance the accuracy of the system but shall also make the systems automated
authentic faster and transparent
SAMAGRA (All-Inclusive) platform has been designed and developed in Madhya Pradesh with the
aim to streamline processes and enable ICT based implementation of individual and family oriented
schemes It also aims to facilitate proactive and entitlement based approach for governance
lsquoSAMAGRArsquo has been created as an integrated database of all families and residents of the State It
also facilitates implementation of various mechanisms to allow verification and maintenance of the
database and various attributes of families and residents by concerned authorities in a collaborative
environment A unique SAMAGRA Family ID has been provided to each family and a Unique
SAMAGRA ID has been provided to each resident The SAMAGRA registry is being owned and
maintained by the concerned local bodies Department of Food uses the SAMAGRA platform for
updating and maintaining their scheme specific attributes and run scheme specific MIS on the
platform The system facilitates listing of all due entitlements and display the list of beneficiaries and
service providers in public domain thereby ensuring transparency efficiency and effectiveness by the
State government Department of Food Civil Supplies and Consumer Protection has completely
internalized the SAMAGRA platform and leveraged it to address the legal and procedural
requirements for effective and transparent implementation of National Food Security Act 2013 The
Act envisages provision of ration entitlements based upon number of family members therefore
necessitating a robust and dynamic real-time system to work upon
Identification verification and categorization of all familiesresidents of State are being done by their
respective local bodies online Families found to be eligible for benefit under any of the designated
MPSEDC Page 8 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
categories are getting linked to their respective fair price shops electronically and their e-Ration card
is being generated from the system The e-ration card is now dynamic and will get updated every
month as per the change in the category of the family and change in the number of members The
system has allowed authentic and accurate monthly FPS-shop-wise allocations of food grain
Government of India (GoI) through its flagship program ldquoAADHAARrdquo has carried out the enrolment
of the residents of India with a vision to provide unique identity to every resident and during this
process GoI has collected the demographic and biometric details of resident The Aadhaar number is a
12 digit unique number for residents which could be used by Government departments to authenticate
identity of the residents
In order to deliver the services to the citizens in a more efficient and effective manner Department of
Food Civil Supplies and Consumer Protection wishes to make use of the SAMAGRA database and
Aadhaar The approximate number of Fair Price Shops in the State is 22200 and the approximate
number of beneficiary families is 116 lakhs With this intent the Government is in process of setting
up the State Resident Data Hub (SRDH) and create enabling platform for Aadhaar Enabled Service
Delivery The SRDH shall act as framework for enabling efficient service delivery better planning
and shall also be helpful for monitoring of schemes by Government of Madhya Pradesh
In view of the above Department of Food Civil Supplies amp Consumer Protection would require PoS
machines for recording the sales and receipt of material distributed under Targeted Public Distribution
System (TPDS) and PoS devices with application for authentication during service delivery It is
because of this purpose this RFP has been published to select the System Integrator (SI) to supply
install and maintain PoS devices with application based on the requirement of Department of Food
Civil Supplies amp Consumer Protection
21 Objectives of the RFP
The primary project objective is the implementation of TPDS through PoS device The project
objectives are as follows
1 Timely and need based food grain allocation
2 Prevention of diversion of essential commodities
3 Induction of transparency and accountability in operations
4 Reduction of stakeholderrsquos grievances
5 Dissemination of the information as per the public requirements
6 Monitoring and quick decision making through MIS generated by the data of PoS device
7 Protecting the interest and empowering the end beneficiary
MPSEDC Page 9 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
8 To improve service delivery and create transparency
9 To weed out the fakeduplicatefalse beneficiary
10 To ensure Government FampCS scheme benefits are delivered only to intended beneficiaries
using biometric authentication
11 To record real time information related to the FPS transactions and make them readily
available for future planning and analysis
22 Area of work
FPS Automation system will be implemented group-wise in the State Following 7 groups of
districts have been created for this purpose Bidders will need to quote separately for
implementation in each of these groups
Group 1 All districts under Gwalior and Chambal Divisions namely Ashoknagar Datia
Guna Gwalior Shivpuri Morena Bhind amp Sheopur (Total 8 Districts)
Group 2 All districts under Bhopal and Narmadapuram Divisions namely Bhopal
Raisen Rajgarh Sehore Vidisha Hoshangabad Harda amp Betul (Total 8 Districts)
Group 3 All districts under Rewa and Shahdol Divisions namely Rewa Satna Sidhi
Singrauli Shahdol Umaria amp Anuppur (Total 7 Districts)
Group 4 All districts under Indore Division namely Alirajpur Badwani Burhanpur
Dhar Indore Jhabua Khandwa amp Khargone (Total 8 Districts)
Group 5 All districts under Jabalpur Division namely Balaghat Chhindwara Jabalpur
Katni Mandla Narsinghpur Seoni amp Dindori (Total 8 Districts)
Group 6 All districts under Ujjain Division namely Dewas Mandsaur Neemuch
Ratlam Shajapur Agar Malwa amp Ujjain (Total 7 Districts)
Group 7 All districts under Sagar Division namely Chhatarpur Damoh Panna Sagar amp
Tikamgarh (Total 5 Districts)
Please note
A single bidder can bid for a maximum of four (4) groups out of the above and if he
is the successful bidder for one or more group he has bid for he shall be chosen as
the SI for those groups
MPSEDC Page 10 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
23 Number of Fair Price Shops under each of the Groups
DISTRICTWISE NUMBER OF FAIR PRICE SHOPS
SN District Urban Rural Total
1 ASHOKNAGAR 29 191 220
2 BHIND 108 352 460
3 DATIA 48 188 236
4 GUNA 61 157 218
5 GWALIOR 249 305 554
6 MORENA 129 166 295
7 SHEOPUR 19 178 197
8 SHIVPURI 75 624 699
G1 GROUP 1 TOTAL 718 2161 2879
1 BETUL 50 543 593
2 BHOPAL 279 128 407
3 HARDA 35 190 225
4 HOSHANGABAD 88 334 422
5 RAISEN 42 503 545
6 RAJGARH 62 392 454
7 SEHORE 46 285 331
8 VIDISHA 71 396 467
G2 GROUP 2 TOTAL 673 2771 3444
1 ANUPPUR 28 295 323
2 REWA 101 707 808
3 SATNA 86 729 815
4 SHAHDOL 39 378 417
5 SIDHI 22 404 426
6 SINGROULI 42 339 381
7 UMARIA 16 236 252
G3 GROUP 3 TOTAL 334 3088 3422
1 ALIRAJPUR 8 165 173
2 BARWANI 71 289 360
3 BURHANPUR 62 155 217
4 DHAR 74 529 603
5 INDORE 332 189 521
MPSEDC Page 11 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
6 JHABUA 16 248 264
7 KHANDWA 63 319 382
8 KHARGONE 56 437 493
G4 GROUP 4 TOTAL 682 2331 3013
1 BALAGHAT 42 517 559
2 CHHINDWARA 89 526 615
3 JABALPUR 468 539 1007
4 KATNI 78 391 469
5 MANDLA 26 355 381
6 NARSINGHPUR 32 299 331
7 SEONI 31 404 435
8 DINDORI 6 248 254
G5 GROUP 5 TOTAL 772 3279 4051
1 AGAR MALWA 26 146 172
2 DEWAS 98 332 430
3 MANDSAUR 46 358 404
4 NEEMUCH 64 201 265
5 RATLAM 103 307 410
6 SHAJAPUR 40 194 234
7 UJJAIN 185 412 597
G6 GROUP 6 TOTAL 562 1950 2512
1 CHHATARPUR 91 564 655
2 DAMOH 51 396 447
3 PANNA 20 399 419
4 SAGAR 140 751 891
5 TIKAMGARH 81 351 432
G7 GROUP 7 TOTAL 383 2461 2844
GRAND TOTAL 4124 18041 22165
These are the current number of Fair Price Shops and new shops are likely to be opened in future
Some existing shops may also be closed in future Therefore the number of shops in a district is likely
to change by 25 of its current number
MPSEDC Page 12 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
24 FCS Automation Process
In TPDS FPS will be equipped with PoS with GPRS connectivity The food grains will be given
manually at Fair Price Shop but authentication and record of transaction on server is to be done
by this PoS device
Basic infrastructure proposed at FPS is PoS Device at Fair Price Shop with GPRS connectivity
along with 1 additional charger and 1 additional battery
241 Issuance of the commodities at FPS shop to the beneficiaries
Online ASAR mode In online ASAR mode beneficiary is free to get the ration from
any of the Fair Price Shop within a particular local body All the transactions related to
the beneficiary at FPS will be fully online
1 Online mode with असर (अपनी सविधा का राशन ) mode (Mode 1) in cities of Bhopal
Indore and Khandwa in the first phase Some more cities towns may be added
subsequently to this model
i PoS device gets connected with the server and registers itself on the server
ii Beneficiary provides the biometrics in PoS device
iii PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
iv Once the beneficiary gets authenticated her remaining entitlement for the month
is obtained from the central server and displayed
v The ration is given to the beneficiary as per the entitlement and a receipt of the
same is generated
vi In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of the eligibility obtained from the central server on the basis of SAMAGRA
Family ID Individual ID
vii All the sales transactions are recorded with the central server in real-time
viii The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server
MPSEDC Page 13 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Particular Details
Performance Bank Guarantee Amount equivalent to 10 of the total value of
Fixed fee quoted by the bidder applicable per
month per FPS x Number of Fair Price Shops
in the Group x 3 (months) received by System
Integrator from MPSEDC
The PBG should be issued by a Scheduled
Nationalized Bank in India in favour of MP State
Electronics Development Corporation Ltd payable
at Bhopal
Method of submission of Proposal Only through e-Procurement portal of MPSEDC
(website wwwmpeprocgovin)
Validity of Bids Minimum 180 days from the due date of
submission of proposal as mentioned in this RFP
or the subsequent corrigendum (if any)
Note Any further corrigendum addendum shall be uploaded on the e-procurement portal
wwwmpeprocgovin
MPSEDC Page 3 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Table of Contents
1 Executive Summary 7
2 Introduction 8
21 Objectives of the RFP 9
22 Area of work 10
23 Number of Fair Price Shops under each of the Groups11
24 FCS Automation Process 13
25 Scope of System Integration 16
3 Instructions to the Bidders 17
31 Availability of RFP Document 17
32 Pre-bid Meetings and Clarifications 17
33 Preparation and Submission of Proposal 18
4 Qualification Criteria and Bid Evaluation 20
41 Evaluation Methodology 20
42 Eligibility Criteria 21
43 Technical Qualification Criteria 23
44 Financial Bid Evaluation 25
45 Selection of the Bidder 25
46 Confidentiality25
5 Scope of Work 26
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model) 26
52 Implementation Schedule 29
53 Support 30
6 Service Level Agreements and Payment Schedules 32
61 Payment Schedules 32
62 Other Payment Terms 33
MPSEDC Page 4 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
63 Service Level Agreement 33
64 Penalties34
7 Terms and Conditions Governing the Contract 37
71 Signing of Contract 37
72 Performance Bank Guarantee (PBG) Security Deposit 37
73 Validity periodDuration of the engagement 38
74 Taxes and Duties 38
75 Transfer Sub-Contracting 38
76 Completeness of Contract38
77 Suspension amp Termination of System Integrator 38
78 Amendment 40
79 Corrupt Fraudulent Practices 40
710 Resolution of Disputes 40
711 Legal Jurisdiction 41
712 Indemnity 41
713 Publicity 41
714 Performance Obligations 41
715 Force Majeure 42
716 Right to terminate the process 43
8 Annexure I Technical Specification of devices 44
81 Point of Sale (PoS) Devices 44
9 Annexure II Technical Proposal Formats47
91 Covering letter47
92 Checklist for Technical Proposal49
93 Statement of No Deviation from the RFP Requirements 51
94 Self-declaration for not being blacklisted by any Government Entity 52
95 Manufacturer Authorization letter 53
96 Details of Technical Manpower available with bidder 54
MPSEDC Page 5 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
97 Relevant project experience 55
98 Compliance sheet for Technical Specification 58
99 Format for Queries 60
10 Annexure III Financial Proposal Formats 62
101 Covering Letter for Financial Proposal 62
102 Financial Proposal 64
Annexure IV Format of PBG65
103 Format of Performance Bank Guarantee (PBG) 65
11 Annexure V Payment Schedule69
MPSEDC Page 6 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
1 Executive Summary
Department of Food Civil Supplies and Consumer Protection (DoFCSampCP) with support from
MPSEDC seeks for an end-to-end FPS automation solution which should be much more
comprehensive than the current manual process Currently FPS level transactions are being
conducted manually in the state and now there is a need to move a step ahead with full automation at
the FPS level DoFCSampCP wishes to implement FPS automation on a Build-Own-Operate (BOO)
mode The System Integrator is required to provide FPS automation as a service and engage on a
Build-Own-Operate (BOO) basis By BOO it is meant that the selected private partner shall procure
PoS device develop and customize the application integrate application with central server deploy
and maintain the FPS automation infrastructure It should include the modules like Supply and
Installation of PoS devices development and customization of application Maintenance of PoS
devices Training Helpdesk Support Project Management Unit (PMU) Divisional level technical
support and MIS etc
MPSEDC Page 7 of 69
2
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Introduction
Madhya Pradesh State Electronics Development Corporation (MPSEDC) is a wholly owned
undertaking of the Government of Madhya Pradesh MPSEDC has been designated as a State Level
Agency for implementation of IT project in State The agency is continuously working towards
promotion amp implementation of IT and e-Governance project in Madhya Pradesh The MPSEDC has
successfully executed various large IT project (such as SWAN E-District SSDG SDC etc) and has
been instrumental in providing ICT support to various State Government Departments
The Department of Food Civil Supplies amp Consumer Protection is in process of transforming their
existing processesservices with the use of latest technologies towards identification and
authentication of the beneficiary The Department of Food Civil Supplies amp Consumer Protection is
planning to augment their service delivery by inclusion of PoS devices in a phased manner which
shall not only enhance the accuracy of the system but shall also make the systems automated
authentic faster and transparent
SAMAGRA (All-Inclusive) platform has been designed and developed in Madhya Pradesh with the
aim to streamline processes and enable ICT based implementation of individual and family oriented
schemes It also aims to facilitate proactive and entitlement based approach for governance
lsquoSAMAGRArsquo has been created as an integrated database of all families and residents of the State It
also facilitates implementation of various mechanisms to allow verification and maintenance of the
database and various attributes of families and residents by concerned authorities in a collaborative
environment A unique SAMAGRA Family ID has been provided to each family and a Unique
SAMAGRA ID has been provided to each resident The SAMAGRA registry is being owned and
maintained by the concerned local bodies Department of Food uses the SAMAGRA platform for
updating and maintaining their scheme specific attributes and run scheme specific MIS on the
platform The system facilitates listing of all due entitlements and display the list of beneficiaries and
service providers in public domain thereby ensuring transparency efficiency and effectiveness by the
State government Department of Food Civil Supplies and Consumer Protection has completely
internalized the SAMAGRA platform and leveraged it to address the legal and procedural
requirements for effective and transparent implementation of National Food Security Act 2013 The
Act envisages provision of ration entitlements based upon number of family members therefore
necessitating a robust and dynamic real-time system to work upon
Identification verification and categorization of all familiesresidents of State are being done by their
respective local bodies online Families found to be eligible for benefit under any of the designated
MPSEDC Page 8 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
categories are getting linked to their respective fair price shops electronically and their e-Ration card
is being generated from the system The e-ration card is now dynamic and will get updated every
month as per the change in the category of the family and change in the number of members The
system has allowed authentic and accurate monthly FPS-shop-wise allocations of food grain
Government of India (GoI) through its flagship program ldquoAADHAARrdquo has carried out the enrolment
of the residents of India with a vision to provide unique identity to every resident and during this
process GoI has collected the demographic and biometric details of resident The Aadhaar number is a
12 digit unique number for residents which could be used by Government departments to authenticate
identity of the residents
In order to deliver the services to the citizens in a more efficient and effective manner Department of
Food Civil Supplies and Consumer Protection wishes to make use of the SAMAGRA database and
Aadhaar The approximate number of Fair Price Shops in the State is 22200 and the approximate
number of beneficiary families is 116 lakhs With this intent the Government is in process of setting
up the State Resident Data Hub (SRDH) and create enabling platform for Aadhaar Enabled Service
Delivery The SRDH shall act as framework for enabling efficient service delivery better planning
and shall also be helpful for monitoring of schemes by Government of Madhya Pradesh
In view of the above Department of Food Civil Supplies amp Consumer Protection would require PoS
machines for recording the sales and receipt of material distributed under Targeted Public Distribution
System (TPDS) and PoS devices with application for authentication during service delivery It is
because of this purpose this RFP has been published to select the System Integrator (SI) to supply
install and maintain PoS devices with application based on the requirement of Department of Food
Civil Supplies amp Consumer Protection
21 Objectives of the RFP
The primary project objective is the implementation of TPDS through PoS device The project
objectives are as follows
1 Timely and need based food grain allocation
2 Prevention of diversion of essential commodities
3 Induction of transparency and accountability in operations
4 Reduction of stakeholderrsquos grievances
5 Dissemination of the information as per the public requirements
6 Monitoring and quick decision making through MIS generated by the data of PoS device
7 Protecting the interest and empowering the end beneficiary
MPSEDC Page 9 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
8 To improve service delivery and create transparency
9 To weed out the fakeduplicatefalse beneficiary
10 To ensure Government FampCS scheme benefits are delivered only to intended beneficiaries
using biometric authentication
11 To record real time information related to the FPS transactions and make them readily
available for future planning and analysis
22 Area of work
FPS Automation system will be implemented group-wise in the State Following 7 groups of
districts have been created for this purpose Bidders will need to quote separately for
implementation in each of these groups
Group 1 All districts under Gwalior and Chambal Divisions namely Ashoknagar Datia
Guna Gwalior Shivpuri Morena Bhind amp Sheopur (Total 8 Districts)
Group 2 All districts under Bhopal and Narmadapuram Divisions namely Bhopal
Raisen Rajgarh Sehore Vidisha Hoshangabad Harda amp Betul (Total 8 Districts)
Group 3 All districts under Rewa and Shahdol Divisions namely Rewa Satna Sidhi
Singrauli Shahdol Umaria amp Anuppur (Total 7 Districts)
Group 4 All districts under Indore Division namely Alirajpur Badwani Burhanpur
Dhar Indore Jhabua Khandwa amp Khargone (Total 8 Districts)
Group 5 All districts under Jabalpur Division namely Balaghat Chhindwara Jabalpur
Katni Mandla Narsinghpur Seoni amp Dindori (Total 8 Districts)
Group 6 All districts under Ujjain Division namely Dewas Mandsaur Neemuch
Ratlam Shajapur Agar Malwa amp Ujjain (Total 7 Districts)
Group 7 All districts under Sagar Division namely Chhatarpur Damoh Panna Sagar amp
Tikamgarh (Total 5 Districts)
Please note
A single bidder can bid for a maximum of four (4) groups out of the above and if he
is the successful bidder for one or more group he has bid for he shall be chosen as
the SI for those groups
MPSEDC Page 10 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
23 Number of Fair Price Shops under each of the Groups
DISTRICTWISE NUMBER OF FAIR PRICE SHOPS
SN District Urban Rural Total
1 ASHOKNAGAR 29 191 220
2 BHIND 108 352 460
3 DATIA 48 188 236
4 GUNA 61 157 218
5 GWALIOR 249 305 554
6 MORENA 129 166 295
7 SHEOPUR 19 178 197
8 SHIVPURI 75 624 699
G1 GROUP 1 TOTAL 718 2161 2879
1 BETUL 50 543 593
2 BHOPAL 279 128 407
3 HARDA 35 190 225
4 HOSHANGABAD 88 334 422
5 RAISEN 42 503 545
6 RAJGARH 62 392 454
7 SEHORE 46 285 331
8 VIDISHA 71 396 467
G2 GROUP 2 TOTAL 673 2771 3444
1 ANUPPUR 28 295 323
2 REWA 101 707 808
3 SATNA 86 729 815
4 SHAHDOL 39 378 417
5 SIDHI 22 404 426
6 SINGROULI 42 339 381
7 UMARIA 16 236 252
G3 GROUP 3 TOTAL 334 3088 3422
1 ALIRAJPUR 8 165 173
2 BARWANI 71 289 360
3 BURHANPUR 62 155 217
4 DHAR 74 529 603
5 INDORE 332 189 521
MPSEDC Page 11 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
6 JHABUA 16 248 264
7 KHANDWA 63 319 382
8 KHARGONE 56 437 493
G4 GROUP 4 TOTAL 682 2331 3013
1 BALAGHAT 42 517 559
2 CHHINDWARA 89 526 615
3 JABALPUR 468 539 1007
4 KATNI 78 391 469
5 MANDLA 26 355 381
6 NARSINGHPUR 32 299 331
7 SEONI 31 404 435
8 DINDORI 6 248 254
G5 GROUP 5 TOTAL 772 3279 4051
1 AGAR MALWA 26 146 172
2 DEWAS 98 332 430
3 MANDSAUR 46 358 404
4 NEEMUCH 64 201 265
5 RATLAM 103 307 410
6 SHAJAPUR 40 194 234
7 UJJAIN 185 412 597
G6 GROUP 6 TOTAL 562 1950 2512
1 CHHATARPUR 91 564 655
2 DAMOH 51 396 447
3 PANNA 20 399 419
4 SAGAR 140 751 891
5 TIKAMGARH 81 351 432
G7 GROUP 7 TOTAL 383 2461 2844
GRAND TOTAL 4124 18041 22165
These are the current number of Fair Price Shops and new shops are likely to be opened in future
Some existing shops may also be closed in future Therefore the number of shops in a district is likely
to change by 25 of its current number
MPSEDC Page 12 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
24 FCS Automation Process
In TPDS FPS will be equipped with PoS with GPRS connectivity The food grains will be given
manually at Fair Price Shop but authentication and record of transaction on server is to be done
by this PoS device
Basic infrastructure proposed at FPS is PoS Device at Fair Price Shop with GPRS connectivity
along with 1 additional charger and 1 additional battery
241 Issuance of the commodities at FPS shop to the beneficiaries
Online ASAR mode In online ASAR mode beneficiary is free to get the ration from
any of the Fair Price Shop within a particular local body All the transactions related to
the beneficiary at FPS will be fully online
1 Online mode with असर (अपनी सविधा का राशन ) mode (Mode 1) in cities of Bhopal
Indore and Khandwa in the first phase Some more cities towns may be added
subsequently to this model
i PoS device gets connected with the server and registers itself on the server
ii Beneficiary provides the biometrics in PoS device
iii PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
iv Once the beneficiary gets authenticated her remaining entitlement for the month
is obtained from the central server and displayed
v The ration is given to the beneficiary as per the entitlement and a receipt of the
same is generated
vi In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of the eligibility obtained from the central server on the basis of SAMAGRA
Family ID Individual ID
vii All the sales transactions are recorded with the central server in real-time
viii The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server
MPSEDC Page 13 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Table of Contents
1 Executive Summary 7
2 Introduction 8
21 Objectives of the RFP 9
22 Area of work 10
23 Number of Fair Price Shops under each of the Groups11
24 FCS Automation Process 13
25 Scope of System Integration 16
3 Instructions to the Bidders 17
31 Availability of RFP Document 17
32 Pre-bid Meetings and Clarifications 17
33 Preparation and Submission of Proposal 18
4 Qualification Criteria and Bid Evaluation 20
41 Evaluation Methodology 20
42 Eligibility Criteria 21
43 Technical Qualification Criteria 23
44 Financial Bid Evaluation 25
45 Selection of the Bidder 25
46 Confidentiality25
5 Scope of Work 26
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model) 26
52 Implementation Schedule 29
53 Support 30
6 Service Level Agreements and Payment Schedules 32
61 Payment Schedules 32
62 Other Payment Terms 33
MPSEDC Page 4 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
63 Service Level Agreement 33
64 Penalties34
7 Terms and Conditions Governing the Contract 37
71 Signing of Contract 37
72 Performance Bank Guarantee (PBG) Security Deposit 37
73 Validity periodDuration of the engagement 38
74 Taxes and Duties 38
75 Transfer Sub-Contracting 38
76 Completeness of Contract38
77 Suspension amp Termination of System Integrator 38
78 Amendment 40
79 Corrupt Fraudulent Practices 40
710 Resolution of Disputes 40
711 Legal Jurisdiction 41
712 Indemnity 41
713 Publicity 41
714 Performance Obligations 41
715 Force Majeure 42
716 Right to terminate the process 43
8 Annexure I Technical Specification of devices 44
81 Point of Sale (PoS) Devices 44
9 Annexure II Technical Proposal Formats47
91 Covering letter47
92 Checklist for Technical Proposal49
93 Statement of No Deviation from the RFP Requirements 51
94 Self-declaration for not being blacklisted by any Government Entity 52
95 Manufacturer Authorization letter 53
96 Details of Technical Manpower available with bidder 54
MPSEDC Page 5 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
97 Relevant project experience 55
98 Compliance sheet for Technical Specification 58
99 Format for Queries 60
10 Annexure III Financial Proposal Formats 62
101 Covering Letter for Financial Proposal 62
102 Financial Proposal 64
Annexure IV Format of PBG65
103 Format of Performance Bank Guarantee (PBG) 65
11 Annexure V Payment Schedule69
MPSEDC Page 6 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
1 Executive Summary
Department of Food Civil Supplies and Consumer Protection (DoFCSampCP) with support from
MPSEDC seeks for an end-to-end FPS automation solution which should be much more
comprehensive than the current manual process Currently FPS level transactions are being
conducted manually in the state and now there is a need to move a step ahead with full automation at
the FPS level DoFCSampCP wishes to implement FPS automation on a Build-Own-Operate (BOO)
mode The System Integrator is required to provide FPS automation as a service and engage on a
Build-Own-Operate (BOO) basis By BOO it is meant that the selected private partner shall procure
PoS device develop and customize the application integrate application with central server deploy
and maintain the FPS automation infrastructure It should include the modules like Supply and
Installation of PoS devices development and customization of application Maintenance of PoS
devices Training Helpdesk Support Project Management Unit (PMU) Divisional level technical
support and MIS etc
MPSEDC Page 7 of 69
2
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Introduction
Madhya Pradesh State Electronics Development Corporation (MPSEDC) is a wholly owned
undertaking of the Government of Madhya Pradesh MPSEDC has been designated as a State Level
Agency for implementation of IT project in State The agency is continuously working towards
promotion amp implementation of IT and e-Governance project in Madhya Pradesh The MPSEDC has
successfully executed various large IT project (such as SWAN E-District SSDG SDC etc) and has
been instrumental in providing ICT support to various State Government Departments
The Department of Food Civil Supplies amp Consumer Protection is in process of transforming their
existing processesservices with the use of latest technologies towards identification and
authentication of the beneficiary The Department of Food Civil Supplies amp Consumer Protection is
planning to augment their service delivery by inclusion of PoS devices in a phased manner which
shall not only enhance the accuracy of the system but shall also make the systems automated
authentic faster and transparent
SAMAGRA (All-Inclusive) platform has been designed and developed in Madhya Pradesh with the
aim to streamline processes and enable ICT based implementation of individual and family oriented
schemes It also aims to facilitate proactive and entitlement based approach for governance
lsquoSAMAGRArsquo has been created as an integrated database of all families and residents of the State It
also facilitates implementation of various mechanisms to allow verification and maintenance of the
database and various attributes of families and residents by concerned authorities in a collaborative
environment A unique SAMAGRA Family ID has been provided to each family and a Unique
SAMAGRA ID has been provided to each resident The SAMAGRA registry is being owned and
maintained by the concerned local bodies Department of Food uses the SAMAGRA platform for
updating and maintaining their scheme specific attributes and run scheme specific MIS on the
platform The system facilitates listing of all due entitlements and display the list of beneficiaries and
service providers in public domain thereby ensuring transparency efficiency and effectiveness by the
State government Department of Food Civil Supplies and Consumer Protection has completely
internalized the SAMAGRA platform and leveraged it to address the legal and procedural
requirements for effective and transparent implementation of National Food Security Act 2013 The
Act envisages provision of ration entitlements based upon number of family members therefore
necessitating a robust and dynamic real-time system to work upon
Identification verification and categorization of all familiesresidents of State are being done by their
respective local bodies online Families found to be eligible for benefit under any of the designated
MPSEDC Page 8 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
categories are getting linked to their respective fair price shops electronically and their e-Ration card
is being generated from the system The e-ration card is now dynamic and will get updated every
month as per the change in the category of the family and change in the number of members The
system has allowed authentic and accurate monthly FPS-shop-wise allocations of food grain
Government of India (GoI) through its flagship program ldquoAADHAARrdquo has carried out the enrolment
of the residents of India with a vision to provide unique identity to every resident and during this
process GoI has collected the demographic and biometric details of resident The Aadhaar number is a
12 digit unique number for residents which could be used by Government departments to authenticate
identity of the residents
In order to deliver the services to the citizens in a more efficient and effective manner Department of
Food Civil Supplies and Consumer Protection wishes to make use of the SAMAGRA database and
Aadhaar The approximate number of Fair Price Shops in the State is 22200 and the approximate
number of beneficiary families is 116 lakhs With this intent the Government is in process of setting
up the State Resident Data Hub (SRDH) and create enabling platform for Aadhaar Enabled Service
Delivery The SRDH shall act as framework for enabling efficient service delivery better planning
and shall also be helpful for monitoring of schemes by Government of Madhya Pradesh
In view of the above Department of Food Civil Supplies amp Consumer Protection would require PoS
machines for recording the sales and receipt of material distributed under Targeted Public Distribution
System (TPDS) and PoS devices with application for authentication during service delivery It is
because of this purpose this RFP has been published to select the System Integrator (SI) to supply
install and maintain PoS devices with application based on the requirement of Department of Food
Civil Supplies amp Consumer Protection
21 Objectives of the RFP
The primary project objective is the implementation of TPDS through PoS device The project
objectives are as follows
1 Timely and need based food grain allocation
2 Prevention of diversion of essential commodities
3 Induction of transparency and accountability in operations
4 Reduction of stakeholderrsquos grievances
5 Dissemination of the information as per the public requirements
6 Monitoring and quick decision making through MIS generated by the data of PoS device
7 Protecting the interest and empowering the end beneficiary
MPSEDC Page 9 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
8 To improve service delivery and create transparency
9 To weed out the fakeduplicatefalse beneficiary
10 To ensure Government FampCS scheme benefits are delivered only to intended beneficiaries
using biometric authentication
11 To record real time information related to the FPS transactions and make them readily
available for future planning and analysis
22 Area of work
FPS Automation system will be implemented group-wise in the State Following 7 groups of
districts have been created for this purpose Bidders will need to quote separately for
implementation in each of these groups
Group 1 All districts under Gwalior and Chambal Divisions namely Ashoknagar Datia
Guna Gwalior Shivpuri Morena Bhind amp Sheopur (Total 8 Districts)
Group 2 All districts under Bhopal and Narmadapuram Divisions namely Bhopal
Raisen Rajgarh Sehore Vidisha Hoshangabad Harda amp Betul (Total 8 Districts)
Group 3 All districts under Rewa and Shahdol Divisions namely Rewa Satna Sidhi
Singrauli Shahdol Umaria amp Anuppur (Total 7 Districts)
Group 4 All districts under Indore Division namely Alirajpur Badwani Burhanpur
Dhar Indore Jhabua Khandwa amp Khargone (Total 8 Districts)
Group 5 All districts under Jabalpur Division namely Balaghat Chhindwara Jabalpur
Katni Mandla Narsinghpur Seoni amp Dindori (Total 8 Districts)
Group 6 All districts under Ujjain Division namely Dewas Mandsaur Neemuch
Ratlam Shajapur Agar Malwa amp Ujjain (Total 7 Districts)
Group 7 All districts under Sagar Division namely Chhatarpur Damoh Panna Sagar amp
Tikamgarh (Total 5 Districts)
Please note
A single bidder can bid for a maximum of four (4) groups out of the above and if he
is the successful bidder for one or more group he has bid for he shall be chosen as
the SI for those groups
MPSEDC Page 10 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
23 Number of Fair Price Shops under each of the Groups
DISTRICTWISE NUMBER OF FAIR PRICE SHOPS
SN District Urban Rural Total
1 ASHOKNAGAR 29 191 220
2 BHIND 108 352 460
3 DATIA 48 188 236
4 GUNA 61 157 218
5 GWALIOR 249 305 554
6 MORENA 129 166 295
7 SHEOPUR 19 178 197
8 SHIVPURI 75 624 699
G1 GROUP 1 TOTAL 718 2161 2879
1 BETUL 50 543 593
2 BHOPAL 279 128 407
3 HARDA 35 190 225
4 HOSHANGABAD 88 334 422
5 RAISEN 42 503 545
6 RAJGARH 62 392 454
7 SEHORE 46 285 331
8 VIDISHA 71 396 467
G2 GROUP 2 TOTAL 673 2771 3444
1 ANUPPUR 28 295 323
2 REWA 101 707 808
3 SATNA 86 729 815
4 SHAHDOL 39 378 417
5 SIDHI 22 404 426
6 SINGROULI 42 339 381
7 UMARIA 16 236 252
G3 GROUP 3 TOTAL 334 3088 3422
1 ALIRAJPUR 8 165 173
2 BARWANI 71 289 360
3 BURHANPUR 62 155 217
4 DHAR 74 529 603
5 INDORE 332 189 521
MPSEDC Page 11 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
6 JHABUA 16 248 264
7 KHANDWA 63 319 382
8 KHARGONE 56 437 493
G4 GROUP 4 TOTAL 682 2331 3013
1 BALAGHAT 42 517 559
2 CHHINDWARA 89 526 615
3 JABALPUR 468 539 1007
4 KATNI 78 391 469
5 MANDLA 26 355 381
6 NARSINGHPUR 32 299 331
7 SEONI 31 404 435
8 DINDORI 6 248 254
G5 GROUP 5 TOTAL 772 3279 4051
1 AGAR MALWA 26 146 172
2 DEWAS 98 332 430
3 MANDSAUR 46 358 404
4 NEEMUCH 64 201 265
5 RATLAM 103 307 410
6 SHAJAPUR 40 194 234
7 UJJAIN 185 412 597
G6 GROUP 6 TOTAL 562 1950 2512
1 CHHATARPUR 91 564 655
2 DAMOH 51 396 447
3 PANNA 20 399 419
4 SAGAR 140 751 891
5 TIKAMGARH 81 351 432
G7 GROUP 7 TOTAL 383 2461 2844
GRAND TOTAL 4124 18041 22165
These are the current number of Fair Price Shops and new shops are likely to be opened in future
Some existing shops may also be closed in future Therefore the number of shops in a district is likely
to change by 25 of its current number
MPSEDC Page 12 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
24 FCS Automation Process
In TPDS FPS will be equipped with PoS with GPRS connectivity The food grains will be given
manually at Fair Price Shop but authentication and record of transaction on server is to be done
by this PoS device
Basic infrastructure proposed at FPS is PoS Device at Fair Price Shop with GPRS connectivity
along with 1 additional charger and 1 additional battery
241 Issuance of the commodities at FPS shop to the beneficiaries
Online ASAR mode In online ASAR mode beneficiary is free to get the ration from
any of the Fair Price Shop within a particular local body All the transactions related to
the beneficiary at FPS will be fully online
1 Online mode with असर (अपनी सविधा का राशन ) mode (Mode 1) in cities of Bhopal
Indore and Khandwa in the first phase Some more cities towns may be added
subsequently to this model
i PoS device gets connected with the server and registers itself on the server
ii Beneficiary provides the biometrics in PoS device
iii PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
iv Once the beneficiary gets authenticated her remaining entitlement for the month
is obtained from the central server and displayed
v The ration is given to the beneficiary as per the entitlement and a receipt of the
same is generated
vi In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of the eligibility obtained from the central server on the basis of SAMAGRA
Family ID Individual ID
vii All the sales transactions are recorded with the central server in real-time
viii The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server
MPSEDC Page 13 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
63 Service Level Agreement 33
64 Penalties34
7 Terms and Conditions Governing the Contract 37
71 Signing of Contract 37
72 Performance Bank Guarantee (PBG) Security Deposit 37
73 Validity periodDuration of the engagement 38
74 Taxes and Duties 38
75 Transfer Sub-Contracting 38
76 Completeness of Contract38
77 Suspension amp Termination of System Integrator 38
78 Amendment 40
79 Corrupt Fraudulent Practices 40
710 Resolution of Disputes 40
711 Legal Jurisdiction 41
712 Indemnity 41
713 Publicity 41
714 Performance Obligations 41
715 Force Majeure 42
716 Right to terminate the process 43
8 Annexure I Technical Specification of devices 44
81 Point of Sale (PoS) Devices 44
9 Annexure II Technical Proposal Formats47
91 Covering letter47
92 Checklist for Technical Proposal49
93 Statement of No Deviation from the RFP Requirements 51
94 Self-declaration for not being blacklisted by any Government Entity 52
95 Manufacturer Authorization letter 53
96 Details of Technical Manpower available with bidder 54
MPSEDC Page 5 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
97 Relevant project experience 55
98 Compliance sheet for Technical Specification 58
99 Format for Queries 60
10 Annexure III Financial Proposal Formats 62
101 Covering Letter for Financial Proposal 62
102 Financial Proposal 64
Annexure IV Format of PBG65
103 Format of Performance Bank Guarantee (PBG) 65
11 Annexure V Payment Schedule69
MPSEDC Page 6 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
1 Executive Summary
Department of Food Civil Supplies and Consumer Protection (DoFCSampCP) with support from
MPSEDC seeks for an end-to-end FPS automation solution which should be much more
comprehensive than the current manual process Currently FPS level transactions are being
conducted manually in the state and now there is a need to move a step ahead with full automation at
the FPS level DoFCSampCP wishes to implement FPS automation on a Build-Own-Operate (BOO)
mode The System Integrator is required to provide FPS automation as a service and engage on a
Build-Own-Operate (BOO) basis By BOO it is meant that the selected private partner shall procure
PoS device develop and customize the application integrate application with central server deploy
and maintain the FPS automation infrastructure It should include the modules like Supply and
Installation of PoS devices development and customization of application Maintenance of PoS
devices Training Helpdesk Support Project Management Unit (PMU) Divisional level technical
support and MIS etc
MPSEDC Page 7 of 69
2
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Introduction
Madhya Pradesh State Electronics Development Corporation (MPSEDC) is a wholly owned
undertaking of the Government of Madhya Pradesh MPSEDC has been designated as a State Level
Agency for implementation of IT project in State The agency is continuously working towards
promotion amp implementation of IT and e-Governance project in Madhya Pradesh The MPSEDC has
successfully executed various large IT project (such as SWAN E-District SSDG SDC etc) and has
been instrumental in providing ICT support to various State Government Departments
The Department of Food Civil Supplies amp Consumer Protection is in process of transforming their
existing processesservices with the use of latest technologies towards identification and
authentication of the beneficiary The Department of Food Civil Supplies amp Consumer Protection is
planning to augment their service delivery by inclusion of PoS devices in a phased manner which
shall not only enhance the accuracy of the system but shall also make the systems automated
authentic faster and transparent
SAMAGRA (All-Inclusive) platform has been designed and developed in Madhya Pradesh with the
aim to streamline processes and enable ICT based implementation of individual and family oriented
schemes It also aims to facilitate proactive and entitlement based approach for governance
lsquoSAMAGRArsquo has been created as an integrated database of all families and residents of the State It
also facilitates implementation of various mechanisms to allow verification and maintenance of the
database and various attributes of families and residents by concerned authorities in a collaborative
environment A unique SAMAGRA Family ID has been provided to each family and a Unique
SAMAGRA ID has been provided to each resident The SAMAGRA registry is being owned and
maintained by the concerned local bodies Department of Food uses the SAMAGRA platform for
updating and maintaining their scheme specific attributes and run scheme specific MIS on the
platform The system facilitates listing of all due entitlements and display the list of beneficiaries and
service providers in public domain thereby ensuring transparency efficiency and effectiveness by the
State government Department of Food Civil Supplies and Consumer Protection has completely
internalized the SAMAGRA platform and leveraged it to address the legal and procedural
requirements for effective and transparent implementation of National Food Security Act 2013 The
Act envisages provision of ration entitlements based upon number of family members therefore
necessitating a robust and dynamic real-time system to work upon
Identification verification and categorization of all familiesresidents of State are being done by their
respective local bodies online Families found to be eligible for benefit under any of the designated
MPSEDC Page 8 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
categories are getting linked to their respective fair price shops electronically and their e-Ration card
is being generated from the system The e-ration card is now dynamic and will get updated every
month as per the change in the category of the family and change in the number of members The
system has allowed authentic and accurate monthly FPS-shop-wise allocations of food grain
Government of India (GoI) through its flagship program ldquoAADHAARrdquo has carried out the enrolment
of the residents of India with a vision to provide unique identity to every resident and during this
process GoI has collected the demographic and biometric details of resident The Aadhaar number is a
12 digit unique number for residents which could be used by Government departments to authenticate
identity of the residents
In order to deliver the services to the citizens in a more efficient and effective manner Department of
Food Civil Supplies and Consumer Protection wishes to make use of the SAMAGRA database and
Aadhaar The approximate number of Fair Price Shops in the State is 22200 and the approximate
number of beneficiary families is 116 lakhs With this intent the Government is in process of setting
up the State Resident Data Hub (SRDH) and create enabling platform for Aadhaar Enabled Service
Delivery The SRDH shall act as framework for enabling efficient service delivery better planning
and shall also be helpful for monitoring of schemes by Government of Madhya Pradesh
In view of the above Department of Food Civil Supplies amp Consumer Protection would require PoS
machines for recording the sales and receipt of material distributed under Targeted Public Distribution
System (TPDS) and PoS devices with application for authentication during service delivery It is
because of this purpose this RFP has been published to select the System Integrator (SI) to supply
install and maintain PoS devices with application based on the requirement of Department of Food
Civil Supplies amp Consumer Protection
21 Objectives of the RFP
The primary project objective is the implementation of TPDS through PoS device The project
objectives are as follows
1 Timely and need based food grain allocation
2 Prevention of diversion of essential commodities
3 Induction of transparency and accountability in operations
4 Reduction of stakeholderrsquos grievances
5 Dissemination of the information as per the public requirements
6 Monitoring and quick decision making through MIS generated by the data of PoS device
7 Protecting the interest and empowering the end beneficiary
MPSEDC Page 9 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
8 To improve service delivery and create transparency
9 To weed out the fakeduplicatefalse beneficiary
10 To ensure Government FampCS scheme benefits are delivered only to intended beneficiaries
using biometric authentication
11 To record real time information related to the FPS transactions and make them readily
available for future planning and analysis
22 Area of work
FPS Automation system will be implemented group-wise in the State Following 7 groups of
districts have been created for this purpose Bidders will need to quote separately for
implementation in each of these groups
Group 1 All districts under Gwalior and Chambal Divisions namely Ashoknagar Datia
Guna Gwalior Shivpuri Morena Bhind amp Sheopur (Total 8 Districts)
Group 2 All districts under Bhopal and Narmadapuram Divisions namely Bhopal
Raisen Rajgarh Sehore Vidisha Hoshangabad Harda amp Betul (Total 8 Districts)
Group 3 All districts under Rewa and Shahdol Divisions namely Rewa Satna Sidhi
Singrauli Shahdol Umaria amp Anuppur (Total 7 Districts)
Group 4 All districts under Indore Division namely Alirajpur Badwani Burhanpur
Dhar Indore Jhabua Khandwa amp Khargone (Total 8 Districts)
Group 5 All districts under Jabalpur Division namely Balaghat Chhindwara Jabalpur
Katni Mandla Narsinghpur Seoni amp Dindori (Total 8 Districts)
Group 6 All districts under Ujjain Division namely Dewas Mandsaur Neemuch
Ratlam Shajapur Agar Malwa amp Ujjain (Total 7 Districts)
Group 7 All districts under Sagar Division namely Chhatarpur Damoh Panna Sagar amp
Tikamgarh (Total 5 Districts)
Please note
A single bidder can bid for a maximum of four (4) groups out of the above and if he
is the successful bidder for one or more group he has bid for he shall be chosen as
the SI for those groups
MPSEDC Page 10 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
23 Number of Fair Price Shops under each of the Groups
DISTRICTWISE NUMBER OF FAIR PRICE SHOPS
SN District Urban Rural Total
1 ASHOKNAGAR 29 191 220
2 BHIND 108 352 460
3 DATIA 48 188 236
4 GUNA 61 157 218
5 GWALIOR 249 305 554
6 MORENA 129 166 295
7 SHEOPUR 19 178 197
8 SHIVPURI 75 624 699
G1 GROUP 1 TOTAL 718 2161 2879
1 BETUL 50 543 593
2 BHOPAL 279 128 407
3 HARDA 35 190 225
4 HOSHANGABAD 88 334 422
5 RAISEN 42 503 545
6 RAJGARH 62 392 454
7 SEHORE 46 285 331
8 VIDISHA 71 396 467
G2 GROUP 2 TOTAL 673 2771 3444
1 ANUPPUR 28 295 323
2 REWA 101 707 808
3 SATNA 86 729 815
4 SHAHDOL 39 378 417
5 SIDHI 22 404 426
6 SINGROULI 42 339 381
7 UMARIA 16 236 252
G3 GROUP 3 TOTAL 334 3088 3422
1 ALIRAJPUR 8 165 173
2 BARWANI 71 289 360
3 BURHANPUR 62 155 217
4 DHAR 74 529 603
5 INDORE 332 189 521
MPSEDC Page 11 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
6 JHABUA 16 248 264
7 KHANDWA 63 319 382
8 KHARGONE 56 437 493
G4 GROUP 4 TOTAL 682 2331 3013
1 BALAGHAT 42 517 559
2 CHHINDWARA 89 526 615
3 JABALPUR 468 539 1007
4 KATNI 78 391 469
5 MANDLA 26 355 381
6 NARSINGHPUR 32 299 331
7 SEONI 31 404 435
8 DINDORI 6 248 254
G5 GROUP 5 TOTAL 772 3279 4051
1 AGAR MALWA 26 146 172
2 DEWAS 98 332 430
3 MANDSAUR 46 358 404
4 NEEMUCH 64 201 265
5 RATLAM 103 307 410
6 SHAJAPUR 40 194 234
7 UJJAIN 185 412 597
G6 GROUP 6 TOTAL 562 1950 2512
1 CHHATARPUR 91 564 655
2 DAMOH 51 396 447
3 PANNA 20 399 419
4 SAGAR 140 751 891
5 TIKAMGARH 81 351 432
G7 GROUP 7 TOTAL 383 2461 2844
GRAND TOTAL 4124 18041 22165
These are the current number of Fair Price Shops and new shops are likely to be opened in future
Some existing shops may also be closed in future Therefore the number of shops in a district is likely
to change by 25 of its current number
MPSEDC Page 12 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
24 FCS Automation Process
In TPDS FPS will be equipped with PoS with GPRS connectivity The food grains will be given
manually at Fair Price Shop but authentication and record of transaction on server is to be done
by this PoS device
Basic infrastructure proposed at FPS is PoS Device at Fair Price Shop with GPRS connectivity
along with 1 additional charger and 1 additional battery
241 Issuance of the commodities at FPS shop to the beneficiaries
Online ASAR mode In online ASAR mode beneficiary is free to get the ration from
any of the Fair Price Shop within a particular local body All the transactions related to
the beneficiary at FPS will be fully online
1 Online mode with असर (अपनी सविधा का राशन ) mode (Mode 1) in cities of Bhopal
Indore and Khandwa in the first phase Some more cities towns may be added
subsequently to this model
i PoS device gets connected with the server and registers itself on the server
ii Beneficiary provides the biometrics in PoS device
iii PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
iv Once the beneficiary gets authenticated her remaining entitlement for the month
is obtained from the central server and displayed
v The ration is given to the beneficiary as per the entitlement and a receipt of the
same is generated
vi In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of the eligibility obtained from the central server on the basis of SAMAGRA
Family ID Individual ID
vii All the sales transactions are recorded with the central server in real-time
viii The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server
MPSEDC Page 13 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
97 Relevant project experience 55
98 Compliance sheet for Technical Specification 58
99 Format for Queries 60
10 Annexure III Financial Proposal Formats 62
101 Covering Letter for Financial Proposal 62
102 Financial Proposal 64
Annexure IV Format of PBG65
103 Format of Performance Bank Guarantee (PBG) 65
11 Annexure V Payment Schedule69
MPSEDC Page 6 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
1 Executive Summary
Department of Food Civil Supplies and Consumer Protection (DoFCSampCP) with support from
MPSEDC seeks for an end-to-end FPS automation solution which should be much more
comprehensive than the current manual process Currently FPS level transactions are being
conducted manually in the state and now there is a need to move a step ahead with full automation at
the FPS level DoFCSampCP wishes to implement FPS automation on a Build-Own-Operate (BOO)
mode The System Integrator is required to provide FPS automation as a service and engage on a
Build-Own-Operate (BOO) basis By BOO it is meant that the selected private partner shall procure
PoS device develop and customize the application integrate application with central server deploy
and maintain the FPS automation infrastructure It should include the modules like Supply and
Installation of PoS devices development and customization of application Maintenance of PoS
devices Training Helpdesk Support Project Management Unit (PMU) Divisional level technical
support and MIS etc
MPSEDC Page 7 of 69
2
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Introduction
Madhya Pradesh State Electronics Development Corporation (MPSEDC) is a wholly owned
undertaking of the Government of Madhya Pradesh MPSEDC has been designated as a State Level
Agency for implementation of IT project in State The agency is continuously working towards
promotion amp implementation of IT and e-Governance project in Madhya Pradesh The MPSEDC has
successfully executed various large IT project (such as SWAN E-District SSDG SDC etc) and has
been instrumental in providing ICT support to various State Government Departments
The Department of Food Civil Supplies amp Consumer Protection is in process of transforming their
existing processesservices with the use of latest technologies towards identification and
authentication of the beneficiary The Department of Food Civil Supplies amp Consumer Protection is
planning to augment their service delivery by inclusion of PoS devices in a phased manner which
shall not only enhance the accuracy of the system but shall also make the systems automated
authentic faster and transparent
SAMAGRA (All-Inclusive) platform has been designed and developed in Madhya Pradesh with the
aim to streamline processes and enable ICT based implementation of individual and family oriented
schemes It also aims to facilitate proactive and entitlement based approach for governance
lsquoSAMAGRArsquo has been created as an integrated database of all families and residents of the State It
also facilitates implementation of various mechanisms to allow verification and maintenance of the
database and various attributes of families and residents by concerned authorities in a collaborative
environment A unique SAMAGRA Family ID has been provided to each family and a Unique
SAMAGRA ID has been provided to each resident The SAMAGRA registry is being owned and
maintained by the concerned local bodies Department of Food uses the SAMAGRA platform for
updating and maintaining their scheme specific attributes and run scheme specific MIS on the
platform The system facilitates listing of all due entitlements and display the list of beneficiaries and
service providers in public domain thereby ensuring transparency efficiency and effectiveness by the
State government Department of Food Civil Supplies and Consumer Protection has completely
internalized the SAMAGRA platform and leveraged it to address the legal and procedural
requirements for effective and transparent implementation of National Food Security Act 2013 The
Act envisages provision of ration entitlements based upon number of family members therefore
necessitating a robust and dynamic real-time system to work upon
Identification verification and categorization of all familiesresidents of State are being done by their
respective local bodies online Families found to be eligible for benefit under any of the designated
MPSEDC Page 8 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
categories are getting linked to their respective fair price shops electronically and their e-Ration card
is being generated from the system The e-ration card is now dynamic and will get updated every
month as per the change in the category of the family and change in the number of members The
system has allowed authentic and accurate monthly FPS-shop-wise allocations of food grain
Government of India (GoI) through its flagship program ldquoAADHAARrdquo has carried out the enrolment
of the residents of India with a vision to provide unique identity to every resident and during this
process GoI has collected the demographic and biometric details of resident The Aadhaar number is a
12 digit unique number for residents which could be used by Government departments to authenticate
identity of the residents
In order to deliver the services to the citizens in a more efficient and effective manner Department of
Food Civil Supplies and Consumer Protection wishes to make use of the SAMAGRA database and
Aadhaar The approximate number of Fair Price Shops in the State is 22200 and the approximate
number of beneficiary families is 116 lakhs With this intent the Government is in process of setting
up the State Resident Data Hub (SRDH) and create enabling platform for Aadhaar Enabled Service
Delivery The SRDH shall act as framework for enabling efficient service delivery better planning
and shall also be helpful for monitoring of schemes by Government of Madhya Pradesh
In view of the above Department of Food Civil Supplies amp Consumer Protection would require PoS
machines for recording the sales and receipt of material distributed under Targeted Public Distribution
System (TPDS) and PoS devices with application for authentication during service delivery It is
because of this purpose this RFP has been published to select the System Integrator (SI) to supply
install and maintain PoS devices with application based on the requirement of Department of Food
Civil Supplies amp Consumer Protection
21 Objectives of the RFP
The primary project objective is the implementation of TPDS through PoS device The project
objectives are as follows
1 Timely and need based food grain allocation
2 Prevention of diversion of essential commodities
3 Induction of transparency and accountability in operations
4 Reduction of stakeholderrsquos grievances
5 Dissemination of the information as per the public requirements
6 Monitoring and quick decision making through MIS generated by the data of PoS device
7 Protecting the interest and empowering the end beneficiary
MPSEDC Page 9 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
8 To improve service delivery and create transparency
9 To weed out the fakeduplicatefalse beneficiary
10 To ensure Government FampCS scheme benefits are delivered only to intended beneficiaries
using biometric authentication
11 To record real time information related to the FPS transactions and make them readily
available for future planning and analysis
22 Area of work
FPS Automation system will be implemented group-wise in the State Following 7 groups of
districts have been created for this purpose Bidders will need to quote separately for
implementation in each of these groups
Group 1 All districts under Gwalior and Chambal Divisions namely Ashoknagar Datia
Guna Gwalior Shivpuri Morena Bhind amp Sheopur (Total 8 Districts)
Group 2 All districts under Bhopal and Narmadapuram Divisions namely Bhopal
Raisen Rajgarh Sehore Vidisha Hoshangabad Harda amp Betul (Total 8 Districts)
Group 3 All districts under Rewa and Shahdol Divisions namely Rewa Satna Sidhi
Singrauli Shahdol Umaria amp Anuppur (Total 7 Districts)
Group 4 All districts under Indore Division namely Alirajpur Badwani Burhanpur
Dhar Indore Jhabua Khandwa amp Khargone (Total 8 Districts)
Group 5 All districts under Jabalpur Division namely Balaghat Chhindwara Jabalpur
Katni Mandla Narsinghpur Seoni amp Dindori (Total 8 Districts)
Group 6 All districts under Ujjain Division namely Dewas Mandsaur Neemuch
Ratlam Shajapur Agar Malwa amp Ujjain (Total 7 Districts)
Group 7 All districts under Sagar Division namely Chhatarpur Damoh Panna Sagar amp
Tikamgarh (Total 5 Districts)
Please note
A single bidder can bid for a maximum of four (4) groups out of the above and if he
is the successful bidder for one or more group he has bid for he shall be chosen as
the SI for those groups
MPSEDC Page 10 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
23 Number of Fair Price Shops under each of the Groups
DISTRICTWISE NUMBER OF FAIR PRICE SHOPS
SN District Urban Rural Total
1 ASHOKNAGAR 29 191 220
2 BHIND 108 352 460
3 DATIA 48 188 236
4 GUNA 61 157 218
5 GWALIOR 249 305 554
6 MORENA 129 166 295
7 SHEOPUR 19 178 197
8 SHIVPURI 75 624 699
G1 GROUP 1 TOTAL 718 2161 2879
1 BETUL 50 543 593
2 BHOPAL 279 128 407
3 HARDA 35 190 225
4 HOSHANGABAD 88 334 422
5 RAISEN 42 503 545
6 RAJGARH 62 392 454
7 SEHORE 46 285 331
8 VIDISHA 71 396 467
G2 GROUP 2 TOTAL 673 2771 3444
1 ANUPPUR 28 295 323
2 REWA 101 707 808
3 SATNA 86 729 815
4 SHAHDOL 39 378 417
5 SIDHI 22 404 426
6 SINGROULI 42 339 381
7 UMARIA 16 236 252
G3 GROUP 3 TOTAL 334 3088 3422
1 ALIRAJPUR 8 165 173
2 BARWANI 71 289 360
3 BURHANPUR 62 155 217
4 DHAR 74 529 603
5 INDORE 332 189 521
MPSEDC Page 11 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
6 JHABUA 16 248 264
7 KHANDWA 63 319 382
8 KHARGONE 56 437 493
G4 GROUP 4 TOTAL 682 2331 3013
1 BALAGHAT 42 517 559
2 CHHINDWARA 89 526 615
3 JABALPUR 468 539 1007
4 KATNI 78 391 469
5 MANDLA 26 355 381
6 NARSINGHPUR 32 299 331
7 SEONI 31 404 435
8 DINDORI 6 248 254
G5 GROUP 5 TOTAL 772 3279 4051
1 AGAR MALWA 26 146 172
2 DEWAS 98 332 430
3 MANDSAUR 46 358 404
4 NEEMUCH 64 201 265
5 RATLAM 103 307 410
6 SHAJAPUR 40 194 234
7 UJJAIN 185 412 597
G6 GROUP 6 TOTAL 562 1950 2512
1 CHHATARPUR 91 564 655
2 DAMOH 51 396 447
3 PANNA 20 399 419
4 SAGAR 140 751 891
5 TIKAMGARH 81 351 432
G7 GROUP 7 TOTAL 383 2461 2844
GRAND TOTAL 4124 18041 22165
These are the current number of Fair Price Shops and new shops are likely to be opened in future
Some existing shops may also be closed in future Therefore the number of shops in a district is likely
to change by 25 of its current number
MPSEDC Page 12 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
24 FCS Automation Process
In TPDS FPS will be equipped with PoS with GPRS connectivity The food grains will be given
manually at Fair Price Shop but authentication and record of transaction on server is to be done
by this PoS device
Basic infrastructure proposed at FPS is PoS Device at Fair Price Shop with GPRS connectivity
along with 1 additional charger and 1 additional battery
241 Issuance of the commodities at FPS shop to the beneficiaries
Online ASAR mode In online ASAR mode beneficiary is free to get the ration from
any of the Fair Price Shop within a particular local body All the transactions related to
the beneficiary at FPS will be fully online
1 Online mode with असर (अपनी सविधा का राशन ) mode (Mode 1) in cities of Bhopal
Indore and Khandwa in the first phase Some more cities towns may be added
subsequently to this model
i PoS device gets connected with the server and registers itself on the server
ii Beneficiary provides the biometrics in PoS device
iii PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
iv Once the beneficiary gets authenticated her remaining entitlement for the month
is obtained from the central server and displayed
v The ration is given to the beneficiary as per the entitlement and a receipt of the
same is generated
vi In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of the eligibility obtained from the central server on the basis of SAMAGRA
Family ID Individual ID
vii All the sales transactions are recorded with the central server in real-time
viii The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server
MPSEDC Page 13 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
1 Executive Summary
Department of Food Civil Supplies and Consumer Protection (DoFCSampCP) with support from
MPSEDC seeks for an end-to-end FPS automation solution which should be much more
comprehensive than the current manual process Currently FPS level transactions are being
conducted manually in the state and now there is a need to move a step ahead with full automation at
the FPS level DoFCSampCP wishes to implement FPS automation on a Build-Own-Operate (BOO)
mode The System Integrator is required to provide FPS automation as a service and engage on a
Build-Own-Operate (BOO) basis By BOO it is meant that the selected private partner shall procure
PoS device develop and customize the application integrate application with central server deploy
and maintain the FPS automation infrastructure It should include the modules like Supply and
Installation of PoS devices development and customization of application Maintenance of PoS
devices Training Helpdesk Support Project Management Unit (PMU) Divisional level technical
support and MIS etc
MPSEDC Page 7 of 69
2
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Introduction
Madhya Pradesh State Electronics Development Corporation (MPSEDC) is a wholly owned
undertaking of the Government of Madhya Pradesh MPSEDC has been designated as a State Level
Agency for implementation of IT project in State The agency is continuously working towards
promotion amp implementation of IT and e-Governance project in Madhya Pradesh The MPSEDC has
successfully executed various large IT project (such as SWAN E-District SSDG SDC etc) and has
been instrumental in providing ICT support to various State Government Departments
The Department of Food Civil Supplies amp Consumer Protection is in process of transforming their
existing processesservices with the use of latest technologies towards identification and
authentication of the beneficiary The Department of Food Civil Supplies amp Consumer Protection is
planning to augment their service delivery by inclusion of PoS devices in a phased manner which
shall not only enhance the accuracy of the system but shall also make the systems automated
authentic faster and transparent
SAMAGRA (All-Inclusive) platform has been designed and developed in Madhya Pradesh with the
aim to streamline processes and enable ICT based implementation of individual and family oriented
schemes It also aims to facilitate proactive and entitlement based approach for governance
lsquoSAMAGRArsquo has been created as an integrated database of all families and residents of the State It
also facilitates implementation of various mechanisms to allow verification and maintenance of the
database and various attributes of families and residents by concerned authorities in a collaborative
environment A unique SAMAGRA Family ID has been provided to each family and a Unique
SAMAGRA ID has been provided to each resident The SAMAGRA registry is being owned and
maintained by the concerned local bodies Department of Food uses the SAMAGRA platform for
updating and maintaining their scheme specific attributes and run scheme specific MIS on the
platform The system facilitates listing of all due entitlements and display the list of beneficiaries and
service providers in public domain thereby ensuring transparency efficiency and effectiveness by the
State government Department of Food Civil Supplies and Consumer Protection has completely
internalized the SAMAGRA platform and leveraged it to address the legal and procedural
requirements for effective and transparent implementation of National Food Security Act 2013 The
Act envisages provision of ration entitlements based upon number of family members therefore
necessitating a robust and dynamic real-time system to work upon
Identification verification and categorization of all familiesresidents of State are being done by their
respective local bodies online Families found to be eligible for benefit under any of the designated
MPSEDC Page 8 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
categories are getting linked to their respective fair price shops electronically and their e-Ration card
is being generated from the system The e-ration card is now dynamic and will get updated every
month as per the change in the category of the family and change in the number of members The
system has allowed authentic and accurate monthly FPS-shop-wise allocations of food grain
Government of India (GoI) through its flagship program ldquoAADHAARrdquo has carried out the enrolment
of the residents of India with a vision to provide unique identity to every resident and during this
process GoI has collected the demographic and biometric details of resident The Aadhaar number is a
12 digit unique number for residents which could be used by Government departments to authenticate
identity of the residents
In order to deliver the services to the citizens in a more efficient and effective manner Department of
Food Civil Supplies and Consumer Protection wishes to make use of the SAMAGRA database and
Aadhaar The approximate number of Fair Price Shops in the State is 22200 and the approximate
number of beneficiary families is 116 lakhs With this intent the Government is in process of setting
up the State Resident Data Hub (SRDH) and create enabling platform for Aadhaar Enabled Service
Delivery The SRDH shall act as framework for enabling efficient service delivery better planning
and shall also be helpful for monitoring of schemes by Government of Madhya Pradesh
In view of the above Department of Food Civil Supplies amp Consumer Protection would require PoS
machines for recording the sales and receipt of material distributed under Targeted Public Distribution
System (TPDS) and PoS devices with application for authentication during service delivery It is
because of this purpose this RFP has been published to select the System Integrator (SI) to supply
install and maintain PoS devices with application based on the requirement of Department of Food
Civil Supplies amp Consumer Protection
21 Objectives of the RFP
The primary project objective is the implementation of TPDS through PoS device The project
objectives are as follows
1 Timely and need based food grain allocation
2 Prevention of diversion of essential commodities
3 Induction of transparency and accountability in operations
4 Reduction of stakeholderrsquos grievances
5 Dissemination of the information as per the public requirements
6 Monitoring and quick decision making through MIS generated by the data of PoS device
7 Protecting the interest and empowering the end beneficiary
MPSEDC Page 9 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
8 To improve service delivery and create transparency
9 To weed out the fakeduplicatefalse beneficiary
10 To ensure Government FampCS scheme benefits are delivered only to intended beneficiaries
using biometric authentication
11 To record real time information related to the FPS transactions and make them readily
available for future planning and analysis
22 Area of work
FPS Automation system will be implemented group-wise in the State Following 7 groups of
districts have been created for this purpose Bidders will need to quote separately for
implementation in each of these groups
Group 1 All districts under Gwalior and Chambal Divisions namely Ashoknagar Datia
Guna Gwalior Shivpuri Morena Bhind amp Sheopur (Total 8 Districts)
Group 2 All districts under Bhopal and Narmadapuram Divisions namely Bhopal
Raisen Rajgarh Sehore Vidisha Hoshangabad Harda amp Betul (Total 8 Districts)
Group 3 All districts under Rewa and Shahdol Divisions namely Rewa Satna Sidhi
Singrauli Shahdol Umaria amp Anuppur (Total 7 Districts)
Group 4 All districts under Indore Division namely Alirajpur Badwani Burhanpur
Dhar Indore Jhabua Khandwa amp Khargone (Total 8 Districts)
Group 5 All districts under Jabalpur Division namely Balaghat Chhindwara Jabalpur
Katni Mandla Narsinghpur Seoni amp Dindori (Total 8 Districts)
Group 6 All districts under Ujjain Division namely Dewas Mandsaur Neemuch
Ratlam Shajapur Agar Malwa amp Ujjain (Total 7 Districts)
Group 7 All districts under Sagar Division namely Chhatarpur Damoh Panna Sagar amp
Tikamgarh (Total 5 Districts)
Please note
A single bidder can bid for a maximum of four (4) groups out of the above and if he
is the successful bidder for one or more group he has bid for he shall be chosen as
the SI for those groups
MPSEDC Page 10 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
23 Number of Fair Price Shops under each of the Groups
DISTRICTWISE NUMBER OF FAIR PRICE SHOPS
SN District Urban Rural Total
1 ASHOKNAGAR 29 191 220
2 BHIND 108 352 460
3 DATIA 48 188 236
4 GUNA 61 157 218
5 GWALIOR 249 305 554
6 MORENA 129 166 295
7 SHEOPUR 19 178 197
8 SHIVPURI 75 624 699
G1 GROUP 1 TOTAL 718 2161 2879
1 BETUL 50 543 593
2 BHOPAL 279 128 407
3 HARDA 35 190 225
4 HOSHANGABAD 88 334 422
5 RAISEN 42 503 545
6 RAJGARH 62 392 454
7 SEHORE 46 285 331
8 VIDISHA 71 396 467
G2 GROUP 2 TOTAL 673 2771 3444
1 ANUPPUR 28 295 323
2 REWA 101 707 808
3 SATNA 86 729 815
4 SHAHDOL 39 378 417
5 SIDHI 22 404 426
6 SINGROULI 42 339 381
7 UMARIA 16 236 252
G3 GROUP 3 TOTAL 334 3088 3422
1 ALIRAJPUR 8 165 173
2 BARWANI 71 289 360
3 BURHANPUR 62 155 217
4 DHAR 74 529 603
5 INDORE 332 189 521
MPSEDC Page 11 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
6 JHABUA 16 248 264
7 KHANDWA 63 319 382
8 KHARGONE 56 437 493
G4 GROUP 4 TOTAL 682 2331 3013
1 BALAGHAT 42 517 559
2 CHHINDWARA 89 526 615
3 JABALPUR 468 539 1007
4 KATNI 78 391 469
5 MANDLA 26 355 381
6 NARSINGHPUR 32 299 331
7 SEONI 31 404 435
8 DINDORI 6 248 254
G5 GROUP 5 TOTAL 772 3279 4051
1 AGAR MALWA 26 146 172
2 DEWAS 98 332 430
3 MANDSAUR 46 358 404
4 NEEMUCH 64 201 265
5 RATLAM 103 307 410
6 SHAJAPUR 40 194 234
7 UJJAIN 185 412 597
G6 GROUP 6 TOTAL 562 1950 2512
1 CHHATARPUR 91 564 655
2 DAMOH 51 396 447
3 PANNA 20 399 419
4 SAGAR 140 751 891
5 TIKAMGARH 81 351 432
G7 GROUP 7 TOTAL 383 2461 2844
GRAND TOTAL 4124 18041 22165
These are the current number of Fair Price Shops and new shops are likely to be opened in future
Some existing shops may also be closed in future Therefore the number of shops in a district is likely
to change by 25 of its current number
MPSEDC Page 12 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
24 FCS Automation Process
In TPDS FPS will be equipped with PoS with GPRS connectivity The food grains will be given
manually at Fair Price Shop but authentication and record of transaction on server is to be done
by this PoS device
Basic infrastructure proposed at FPS is PoS Device at Fair Price Shop with GPRS connectivity
along with 1 additional charger and 1 additional battery
241 Issuance of the commodities at FPS shop to the beneficiaries
Online ASAR mode In online ASAR mode beneficiary is free to get the ration from
any of the Fair Price Shop within a particular local body All the transactions related to
the beneficiary at FPS will be fully online
1 Online mode with असर (अपनी सविधा का राशन ) mode (Mode 1) in cities of Bhopal
Indore and Khandwa in the first phase Some more cities towns may be added
subsequently to this model
i PoS device gets connected with the server and registers itself on the server
ii Beneficiary provides the biometrics in PoS device
iii PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
iv Once the beneficiary gets authenticated her remaining entitlement for the month
is obtained from the central server and displayed
v The ration is given to the beneficiary as per the entitlement and a receipt of the
same is generated
vi In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of the eligibility obtained from the central server on the basis of SAMAGRA
Family ID Individual ID
vii All the sales transactions are recorded with the central server in real-time
viii The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server
MPSEDC Page 13 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
2
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Introduction
Madhya Pradesh State Electronics Development Corporation (MPSEDC) is a wholly owned
undertaking of the Government of Madhya Pradesh MPSEDC has been designated as a State Level
Agency for implementation of IT project in State The agency is continuously working towards
promotion amp implementation of IT and e-Governance project in Madhya Pradesh The MPSEDC has
successfully executed various large IT project (such as SWAN E-District SSDG SDC etc) and has
been instrumental in providing ICT support to various State Government Departments
The Department of Food Civil Supplies amp Consumer Protection is in process of transforming their
existing processesservices with the use of latest technologies towards identification and
authentication of the beneficiary The Department of Food Civil Supplies amp Consumer Protection is
planning to augment their service delivery by inclusion of PoS devices in a phased manner which
shall not only enhance the accuracy of the system but shall also make the systems automated
authentic faster and transparent
SAMAGRA (All-Inclusive) platform has been designed and developed in Madhya Pradesh with the
aim to streamline processes and enable ICT based implementation of individual and family oriented
schemes It also aims to facilitate proactive and entitlement based approach for governance
lsquoSAMAGRArsquo has been created as an integrated database of all families and residents of the State It
also facilitates implementation of various mechanisms to allow verification and maintenance of the
database and various attributes of families and residents by concerned authorities in a collaborative
environment A unique SAMAGRA Family ID has been provided to each family and a Unique
SAMAGRA ID has been provided to each resident The SAMAGRA registry is being owned and
maintained by the concerned local bodies Department of Food uses the SAMAGRA platform for
updating and maintaining their scheme specific attributes and run scheme specific MIS on the
platform The system facilitates listing of all due entitlements and display the list of beneficiaries and
service providers in public domain thereby ensuring transparency efficiency and effectiveness by the
State government Department of Food Civil Supplies and Consumer Protection has completely
internalized the SAMAGRA platform and leveraged it to address the legal and procedural
requirements for effective and transparent implementation of National Food Security Act 2013 The
Act envisages provision of ration entitlements based upon number of family members therefore
necessitating a robust and dynamic real-time system to work upon
Identification verification and categorization of all familiesresidents of State are being done by their
respective local bodies online Families found to be eligible for benefit under any of the designated
MPSEDC Page 8 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
categories are getting linked to their respective fair price shops electronically and their e-Ration card
is being generated from the system The e-ration card is now dynamic and will get updated every
month as per the change in the category of the family and change in the number of members The
system has allowed authentic and accurate monthly FPS-shop-wise allocations of food grain
Government of India (GoI) through its flagship program ldquoAADHAARrdquo has carried out the enrolment
of the residents of India with a vision to provide unique identity to every resident and during this
process GoI has collected the demographic and biometric details of resident The Aadhaar number is a
12 digit unique number for residents which could be used by Government departments to authenticate
identity of the residents
In order to deliver the services to the citizens in a more efficient and effective manner Department of
Food Civil Supplies and Consumer Protection wishes to make use of the SAMAGRA database and
Aadhaar The approximate number of Fair Price Shops in the State is 22200 and the approximate
number of beneficiary families is 116 lakhs With this intent the Government is in process of setting
up the State Resident Data Hub (SRDH) and create enabling platform for Aadhaar Enabled Service
Delivery The SRDH shall act as framework for enabling efficient service delivery better planning
and shall also be helpful for monitoring of schemes by Government of Madhya Pradesh
In view of the above Department of Food Civil Supplies amp Consumer Protection would require PoS
machines for recording the sales and receipt of material distributed under Targeted Public Distribution
System (TPDS) and PoS devices with application for authentication during service delivery It is
because of this purpose this RFP has been published to select the System Integrator (SI) to supply
install and maintain PoS devices with application based on the requirement of Department of Food
Civil Supplies amp Consumer Protection
21 Objectives of the RFP
The primary project objective is the implementation of TPDS through PoS device The project
objectives are as follows
1 Timely and need based food grain allocation
2 Prevention of diversion of essential commodities
3 Induction of transparency and accountability in operations
4 Reduction of stakeholderrsquos grievances
5 Dissemination of the information as per the public requirements
6 Monitoring and quick decision making through MIS generated by the data of PoS device
7 Protecting the interest and empowering the end beneficiary
MPSEDC Page 9 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
8 To improve service delivery and create transparency
9 To weed out the fakeduplicatefalse beneficiary
10 To ensure Government FampCS scheme benefits are delivered only to intended beneficiaries
using biometric authentication
11 To record real time information related to the FPS transactions and make them readily
available for future planning and analysis
22 Area of work
FPS Automation system will be implemented group-wise in the State Following 7 groups of
districts have been created for this purpose Bidders will need to quote separately for
implementation in each of these groups
Group 1 All districts under Gwalior and Chambal Divisions namely Ashoknagar Datia
Guna Gwalior Shivpuri Morena Bhind amp Sheopur (Total 8 Districts)
Group 2 All districts under Bhopal and Narmadapuram Divisions namely Bhopal
Raisen Rajgarh Sehore Vidisha Hoshangabad Harda amp Betul (Total 8 Districts)
Group 3 All districts under Rewa and Shahdol Divisions namely Rewa Satna Sidhi
Singrauli Shahdol Umaria amp Anuppur (Total 7 Districts)
Group 4 All districts under Indore Division namely Alirajpur Badwani Burhanpur
Dhar Indore Jhabua Khandwa amp Khargone (Total 8 Districts)
Group 5 All districts under Jabalpur Division namely Balaghat Chhindwara Jabalpur
Katni Mandla Narsinghpur Seoni amp Dindori (Total 8 Districts)
Group 6 All districts under Ujjain Division namely Dewas Mandsaur Neemuch
Ratlam Shajapur Agar Malwa amp Ujjain (Total 7 Districts)
Group 7 All districts under Sagar Division namely Chhatarpur Damoh Panna Sagar amp
Tikamgarh (Total 5 Districts)
Please note
A single bidder can bid for a maximum of four (4) groups out of the above and if he
is the successful bidder for one or more group he has bid for he shall be chosen as
the SI for those groups
MPSEDC Page 10 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
23 Number of Fair Price Shops under each of the Groups
DISTRICTWISE NUMBER OF FAIR PRICE SHOPS
SN District Urban Rural Total
1 ASHOKNAGAR 29 191 220
2 BHIND 108 352 460
3 DATIA 48 188 236
4 GUNA 61 157 218
5 GWALIOR 249 305 554
6 MORENA 129 166 295
7 SHEOPUR 19 178 197
8 SHIVPURI 75 624 699
G1 GROUP 1 TOTAL 718 2161 2879
1 BETUL 50 543 593
2 BHOPAL 279 128 407
3 HARDA 35 190 225
4 HOSHANGABAD 88 334 422
5 RAISEN 42 503 545
6 RAJGARH 62 392 454
7 SEHORE 46 285 331
8 VIDISHA 71 396 467
G2 GROUP 2 TOTAL 673 2771 3444
1 ANUPPUR 28 295 323
2 REWA 101 707 808
3 SATNA 86 729 815
4 SHAHDOL 39 378 417
5 SIDHI 22 404 426
6 SINGROULI 42 339 381
7 UMARIA 16 236 252
G3 GROUP 3 TOTAL 334 3088 3422
1 ALIRAJPUR 8 165 173
2 BARWANI 71 289 360
3 BURHANPUR 62 155 217
4 DHAR 74 529 603
5 INDORE 332 189 521
MPSEDC Page 11 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
6 JHABUA 16 248 264
7 KHANDWA 63 319 382
8 KHARGONE 56 437 493
G4 GROUP 4 TOTAL 682 2331 3013
1 BALAGHAT 42 517 559
2 CHHINDWARA 89 526 615
3 JABALPUR 468 539 1007
4 KATNI 78 391 469
5 MANDLA 26 355 381
6 NARSINGHPUR 32 299 331
7 SEONI 31 404 435
8 DINDORI 6 248 254
G5 GROUP 5 TOTAL 772 3279 4051
1 AGAR MALWA 26 146 172
2 DEWAS 98 332 430
3 MANDSAUR 46 358 404
4 NEEMUCH 64 201 265
5 RATLAM 103 307 410
6 SHAJAPUR 40 194 234
7 UJJAIN 185 412 597
G6 GROUP 6 TOTAL 562 1950 2512
1 CHHATARPUR 91 564 655
2 DAMOH 51 396 447
3 PANNA 20 399 419
4 SAGAR 140 751 891
5 TIKAMGARH 81 351 432
G7 GROUP 7 TOTAL 383 2461 2844
GRAND TOTAL 4124 18041 22165
These are the current number of Fair Price Shops and new shops are likely to be opened in future
Some existing shops may also be closed in future Therefore the number of shops in a district is likely
to change by 25 of its current number
MPSEDC Page 12 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
24 FCS Automation Process
In TPDS FPS will be equipped with PoS with GPRS connectivity The food grains will be given
manually at Fair Price Shop but authentication and record of transaction on server is to be done
by this PoS device
Basic infrastructure proposed at FPS is PoS Device at Fair Price Shop with GPRS connectivity
along with 1 additional charger and 1 additional battery
241 Issuance of the commodities at FPS shop to the beneficiaries
Online ASAR mode In online ASAR mode beneficiary is free to get the ration from
any of the Fair Price Shop within a particular local body All the transactions related to
the beneficiary at FPS will be fully online
1 Online mode with असर (अपनी सविधा का राशन ) mode (Mode 1) in cities of Bhopal
Indore and Khandwa in the first phase Some more cities towns may be added
subsequently to this model
i PoS device gets connected with the server and registers itself on the server
ii Beneficiary provides the biometrics in PoS device
iii PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
iv Once the beneficiary gets authenticated her remaining entitlement for the month
is obtained from the central server and displayed
v The ration is given to the beneficiary as per the entitlement and a receipt of the
same is generated
vi In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of the eligibility obtained from the central server on the basis of SAMAGRA
Family ID Individual ID
vii All the sales transactions are recorded with the central server in real-time
viii The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server
MPSEDC Page 13 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
categories are getting linked to their respective fair price shops electronically and their e-Ration card
is being generated from the system The e-ration card is now dynamic and will get updated every
month as per the change in the category of the family and change in the number of members The
system has allowed authentic and accurate monthly FPS-shop-wise allocations of food grain
Government of India (GoI) through its flagship program ldquoAADHAARrdquo has carried out the enrolment
of the residents of India with a vision to provide unique identity to every resident and during this
process GoI has collected the demographic and biometric details of resident The Aadhaar number is a
12 digit unique number for residents which could be used by Government departments to authenticate
identity of the residents
In order to deliver the services to the citizens in a more efficient and effective manner Department of
Food Civil Supplies and Consumer Protection wishes to make use of the SAMAGRA database and
Aadhaar The approximate number of Fair Price Shops in the State is 22200 and the approximate
number of beneficiary families is 116 lakhs With this intent the Government is in process of setting
up the State Resident Data Hub (SRDH) and create enabling platform for Aadhaar Enabled Service
Delivery The SRDH shall act as framework for enabling efficient service delivery better planning
and shall also be helpful for monitoring of schemes by Government of Madhya Pradesh
In view of the above Department of Food Civil Supplies amp Consumer Protection would require PoS
machines for recording the sales and receipt of material distributed under Targeted Public Distribution
System (TPDS) and PoS devices with application for authentication during service delivery It is
because of this purpose this RFP has been published to select the System Integrator (SI) to supply
install and maintain PoS devices with application based on the requirement of Department of Food
Civil Supplies amp Consumer Protection
21 Objectives of the RFP
The primary project objective is the implementation of TPDS through PoS device The project
objectives are as follows
1 Timely and need based food grain allocation
2 Prevention of diversion of essential commodities
3 Induction of transparency and accountability in operations
4 Reduction of stakeholderrsquos grievances
5 Dissemination of the information as per the public requirements
6 Monitoring and quick decision making through MIS generated by the data of PoS device
7 Protecting the interest and empowering the end beneficiary
MPSEDC Page 9 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
8 To improve service delivery and create transparency
9 To weed out the fakeduplicatefalse beneficiary
10 To ensure Government FampCS scheme benefits are delivered only to intended beneficiaries
using biometric authentication
11 To record real time information related to the FPS transactions and make them readily
available for future planning and analysis
22 Area of work
FPS Automation system will be implemented group-wise in the State Following 7 groups of
districts have been created for this purpose Bidders will need to quote separately for
implementation in each of these groups
Group 1 All districts under Gwalior and Chambal Divisions namely Ashoknagar Datia
Guna Gwalior Shivpuri Morena Bhind amp Sheopur (Total 8 Districts)
Group 2 All districts under Bhopal and Narmadapuram Divisions namely Bhopal
Raisen Rajgarh Sehore Vidisha Hoshangabad Harda amp Betul (Total 8 Districts)
Group 3 All districts under Rewa and Shahdol Divisions namely Rewa Satna Sidhi
Singrauli Shahdol Umaria amp Anuppur (Total 7 Districts)
Group 4 All districts under Indore Division namely Alirajpur Badwani Burhanpur
Dhar Indore Jhabua Khandwa amp Khargone (Total 8 Districts)
Group 5 All districts under Jabalpur Division namely Balaghat Chhindwara Jabalpur
Katni Mandla Narsinghpur Seoni amp Dindori (Total 8 Districts)
Group 6 All districts under Ujjain Division namely Dewas Mandsaur Neemuch
Ratlam Shajapur Agar Malwa amp Ujjain (Total 7 Districts)
Group 7 All districts under Sagar Division namely Chhatarpur Damoh Panna Sagar amp
Tikamgarh (Total 5 Districts)
Please note
A single bidder can bid for a maximum of four (4) groups out of the above and if he
is the successful bidder for one or more group he has bid for he shall be chosen as
the SI for those groups
MPSEDC Page 10 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
23 Number of Fair Price Shops under each of the Groups
DISTRICTWISE NUMBER OF FAIR PRICE SHOPS
SN District Urban Rural Total
1 ASHOKNAGAR 29 191 220
2 BHIND 108 352 460
3 DATIA 48 188 236
4 GUNA 61 157 218
5 GWALIOR 249 305 554
6 MORENA 129 166 295
7 SHEOPUR 19 178 197
8 SHIVPURI 75 624 699
G1 GROUP 1 TOTAL 718 2161 2879
1 BETUL 50 543 593
2 BHOPAL 279 128 407
3 HARDA 35 190 225
4 HOSHANGABAD 88 334 422
5 RAISEN 42 503 545
6 RAJGARH 62 392 454
7 SEHORE 46 285 331
8 VIDISHA 71 396 467
G2 GROUP 2 TOTAL 673 2771 3444
1 ANUPPUR 28 295 323
2 REWA 101 707 808
3 SATNA 86 729 815
4 SHAHDOL 39 378 417
5 SIDHI 22 404 426
6 SINGROULI 42 339 381
7 UMARIA 16 236 252
G3 GROUP 3 TOTAL 334 3088 3422
1 ALIRAJPUR 8 165 173
2 BARWANI 71 289 360
3 BURHANPUR 62 155 217
4 DHAR 74 529 603
5 INDORE 332 189 521
MPSEDC Page 11 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
6 JHABUA 16 248 264
7 KHANDWA 63 319 382
8 KHARGONE 56 437 493
G4 GROUP 4 TOTAL 682 2331 3013
1 BALAGHAT 42 517 559
2 CHHINDWARA 89 526 615
3 JABALPUR 468 539 1007
4 KATNI 78 391 469
5 MANDLA 26 355 381
6 NARSINGHPUR 32 299 331
7 SEONI 31 404 435
8 DINDORI 6 248 254
G5 GROUP 5 TOTAL 772 3279 4051
1 AGAR MALWA 26 146 172
2 DEWAS 98 332 430
3 MANDSAUR 46 358 404
4 NEEMUCH 64 201 265
5 RATLAM 103 307 410
6 SHAJAPUR 40 194 234
7 UJJAIN 185 412 597
G6 GROUP 6 TOTAL 562 1950 2512
1 CHHATARPUR 91 564 655
2 DAMOH 51 396 447
3 PANNA 20 399 419
4 SAGAR 140 751 891
5 TIKAMGARH 81 351 432
G7 GROUP 7 TOTAL 383 2461 2844
GRAND TOTAL 4124 18041 22165
These are the current number of Fair Price Shops and new shops are likely to be opened in future
Some existing shops may also be closed in future Therefore the number of shops in a district is likely
to change by 25 of its current number
MPSEDC Page 12 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
24 FCS Automation Process
In TPDS FPS will be equipped with PoS with GPRS connectivity The food grains will be given
manually at Fair Price Shop but authentication and record of transaction on server is to be done
by this PoS device
Basic infrastructure proposed at FPS is PoS Device at Fair Price Shop with GPRS connectivity
along with 1 additional charger and 1 additional battery
241 Issuance of the commodities at FPS shop to the beneficiaries
Online ASAR mode In online ASAR mode beneficiary is free to get the ration from
any of the Fair Price Shop within a particular local body All the transactions related to
the beneficiary at FPS will be fully online
1 Online mode with असर (अपनी सविधा का राशन ) mode (Mode 1) in cities of Bhopal
Indore and Khandwa in the first phase Some more cities towns may be added
subsequently to this model
i PoS device gets connected with the server and registers itself on the server
ii Beneficiary provides the biometrics in PoS device
iii PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
iv Once the beneficiary gets authenticated her remaining entitlement for the month
is obtained from the central server and displayed
v The ration is given to the beneficiary as per the entitlement and a receipt of the
same is generated
vi In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of the eligibility obtained from the central server on the basis of SAMAGRA
Family ID Individual ID
vii All the sales transactions are recorded with the central server in real-time
viii The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server
MPSEDC Page 13 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
8 To improve service delivery and create transparency
9 To weed out the fakeduplicatefalse beneficiary
10 To ensure Government FampCS scheme benefits are delivered only to intended beneficiaries
using biometric authentication
11 To record real time information related to the FPS transactions and make them readily
available for future planning and analysis
22 Area of work
FPS Automation system will be implemented group-wise in the State Following 7 groups of
districts have been created for this purpose Bidders will need to quote separately for
implementation in each of these groups
Group 1 All districts under Gwalior and Chambal Divisions namely Ashoknagar Datia
Guna Gwalior Shivpuri Morena Bhind amp Sheopur (Total 8 Districts)
Group 2 All districts under Bhopal and Narmadapuram Divisions namely Bhopal
Raisen Rajgarh Sehore Vidisha Hoshangabad Harda amp Betul (Total 8 Districts)
Group 3 All districts under Rewa and Shahdol Divisions namely Rewa Satna Sidhi
Singrauli Shahdol Umaria amp Anuppur (Total 7 Districts)
Group 4 All districts under Indore Division namely Alirajpur Badwani Burhanpur
Dhar Indore Jhabua Khandwa amp Khargone (Total 8 Districts)
Group 5 All districts under Jabalpur Division namely Balaghat Chhindwara Jabalpur
Katni Mandla Narsinghpur Seoni amp Dindori (Total 8 Districts)
Group 6 All districts under Ujjain Division namely Dewas Mandsaur Neemuch
Ratlam Shajapur Agar Malwa amp Ujjain (Total 7 Districts)
Group 7 All districts under Sagar Division namely Chhatarpur Damoh Panna Sagar amp
Tikamgarh (Total 5 Districts)
Please note
A single bidder can bid for a maximum of four (4) groups out of the above and if he
is the successful bidder for one or more group he has bid for he shall be chosen as
the SI for those groups
MPSEDC Page 10 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
23 Number of Fair Price Shops under each of the Groups
DISTRICTWISE NUMBER OF FAIR PRICE SHOPS
SN District Urban Rural Total
1 ASHOKNAGAR 29 191 220
2 BHIND 108 352 460
3 DATIA 48 188 236
4 GUNA 61 157 218
5 GWALIOR 249 305 554
6 MORENA 129 166 295
7 SHEOPUR 19 178 197
8 SHIVPURI 75 624 699
G1 GROUP 1 TOTAL 718 2161 2879
1 BETUL 50 543 593
2 BHOPAL 279 128 407
3 HARDA 35 190 225
4 HOSHANGABAD 88 334 422
5 RAISEN 42 503 545
6 RAJGARH 62 392 454
7 SEHORE 46 285 331
8 VIDISHA 71 396 467
G2 GROUP 2 TOTAL 673 2771 3444
1 ANUPPUR 28 295 323
2 REWA 101 707 808
3 SATNA 86 729 815
4 SHAHDOL 39 378 417
5 SIDHI 22 404 426
6 SINGROULI 42 339 381
7 UMARIA 16 236 252
G3 GROUP 3 TOTAL 334 3088 3422
1 ALIRAJPUR 8 165 173
2 BARWANI 71 289 360
3 BURHANPUR 62 155 217
4 DHAR 74 529 603
5 INDORE 332 189 521
MPSEDC Page 11 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
6 JHABUA 16 248 264
7 KHANDWA 63 319 382
8 KHARGONE 56 437 493
G4 GROUP 4 TOTAL 682 2331 3013
1 BALAGHAT 42 517 559
2 CHHINDWARA 89 526 615
3 JABALPUR 468 539 1007
4 KATNI 78 391 469
5 MANDLA 26 355 381
6 NARSINGHPUR 32 299 331
7 SEONI 31 404 435
8 DINDORI 6 248 254
G5 GROUP 5 TOTAL 772 3279 4051
1 AGAR MALWA 26 146 172
2 DEWAS 98 332 430
3 MANDSAUR 46 358 404
4 NEEMUCH 64 201 265
5 RATLAM 103 307 410
6 SHAJAPUR 40 194 234
7 UJJAIN 185 412 597
G6 GROUP 6 TOTAL 562 1950 2512
1 CHHATARPUR 91 564 655
2 DAMOH 51 396 447
3 PANNA 20 399 419
4 SAGAR 140 751 891
5 TIKAMGARH 81 351 432
G7 GROUP 7 TOTAL 383 2461 2844
GRAND TOTAL 4124 18041 22165
These are the current number of Fair Price Shops and new shops are likely to be opened in future
Some existing shops may also be closed in future Therefore the number of shops in a district is likely
to change by 25 of its current number
MPSEDC Page 12 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
24 FCS Automation Process
In TPDS FPS will be equipped with PoS with GPRS connectivity The food grains will be given
manually at Fair Price Shop but authentication and record of transaction on server is to be done
by this PoS device
Basic infrastructure proposed at FPS is PoS Device at Fair Price Shop with GPRS connectivity
along with 1 additional charger and 1 additional battery
241 Issuance of the commodities at FPS shop to the beneficiaries
Online ASAR mode In online ASAR mode beneficiary is free to get the ration from
any of the Fair Price Shop within a particular local body All the transactions related to
the beneficiary at FPS will be fully online
1 Online mode with असर (अपनी सविधा का राशन ) mode (Mode 1) in cities of Bhopal
Indore and Khandwa in the first phase Some more cities towns may be added
subsequently to this model
i PoS device gets connected with the server and registers itself on the server
ii Beneficiary provides the biometrics in PoS device
iii PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
iv Once the beneficiary gets authenticated her remaining entitlement for the month
is obtained from the central server and displayed
v The ration is given to the beneficiary as per the entitlement and a receipt of the
same is generated
vi In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of the eligibility obtained from the central server on the basis of SAMAGRA
Family ID Individual ID
vii All the sales transactions are recorded with the central server in real-time
viii The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server
MPSEDC Page 13 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
23 Number of Fair Price Shops under each of the Groups
DISTRICTWISE NUMBER OF FAIR PRICE SHOPS
SN District Urban Rural Total
1 ASHOKNAGAR 29 191 220
2 BHIND 108 352 460
3 DATIA 48 188 236
4 GUNA 61 157 218
5 GWALIOR 249 305 554
6 MORENA 129 166 295
7 SHEOPUR 19 178 197
8 SHIVPURI 75 624 699
G1 GROUP 1 TOTAL 718 2161 2879
1 BETUL 50 543 593
2 BHOPAL 279 128 407
3 HARDA 35 190 225
4 HOSHANGABAD 88 334 422
5 RAISEN 42 503 545
6 RAJGARH 62 392 454
7 SEHORE 46 285 331
8 VIDISHA 71 396 467
G2 GROUP 2 TOTAL 673 2771 3444
1 ANUPPUR 28 295 323
2 REWA 101 707 808
3 SATNA 86 729 815
4 SHAHDOL 39 378 417
5 SIDHI 22 404 426
6 SINGROULI 42 339 381
7 UMARIA 16 236 252
G3 GROUP 3 TOTAL 334 3088 3422
1 ALIRAJPUR 8 165 173
2 BARWANI 71 289 360
3 BURHANPUR 62 155 217
4 DHAR 74 529 603
5 INDORE 332 189 521
MPSEDC Page 11 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
6 JHABUA 16 248 264
7 KHANDWA 63 319 382
8 KHARGONE 56 437 493
G4 GROUP 4 TOTAL 682 2331 3013
1 BALAGHAT 42 517 559
2 CHHINDWARA 89 526 615
3 JABALPUR 468 539 1007
4 KATNI 78 391 469
5 MANDLA 26 355 381
6 NARSINGHPUR 32 299 331
7 SEONI 31 404 435
8 DINDORI 6 248 254
G5 GROUP 5 TOTAL 772 3279 4051
1 AGAR MALWA 26 146 172
2 DEWAS 98 332 430
3 MANDSAUR 46 358 404
4 NEEMUCH 64 201 265
5 RATLAM 103 307 410
6 SHAJAPUR 40 194 234
7 UJJAIN 185 412 597
G6 GROUP 6 TOTAL 562 1950 2512
1 CHHATARPUR 91 564 655
2 DAMOH 51 396 447
3 PANNA 20 399 419
4 SAGAR 140 751 891
5 TIKAMGARH 81 351 432
G7 GROUP 7 TOTAL 383 2461 2844
GRAND TOTAL 4124 18041 22165
These are the current number of Fair Price Shops and new shops are likely to be opened in future
Some existing shops may also be closed in future Therefore the number of shops in a district is likely
to change by 25 of its current number
MPSEDC Page 12 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
24 FCS Automation Process
In TPDS FPS will be equipped with PoS with GPRS connectivity The food grains will be given
manually at Fair Price Shop but authentication and record of transaction on server is to be done
by this PoS device
Basic infrastructure proposed at FPS is PoS Device at Fair Price Shop with GPRS connectivity
along with 1 additional charger and 1 additional battery
241 Issuance of the commodities at FPS shop to the beneficiaries
Online ASAR mode In online ASAR mode beneficiary is free to get the ration from
any of the Fair Price Shop within a particular local body All the transactions related to
the beneficiary at FPS will be fully online
1 Online mode with असर (अपनी सविधा का राशन ) mode (Mode 1) in cities of Bhopal
Indore and Khandwa in the first phase Some more cities towns may be added
subsequently to this model
i PoS device gets connected with the server and registers itself on the server
ii Beneficiary provides the biometrics in PoS device
iii PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
iv Once the beneficiary gets authenticated her remaining entitlement for the month
is obtained from the central server and displayed
v The ration is given to the beneficiary as per the entitlement and a receipt of the
same is generated
vi In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of the eligibility obtained from the central server on the basis of SAMAGRA
Family ID Individual ID
vii All the sales transactions are recorded with the central server in real-time
viii The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server
MPSEDC Page 13 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
6 JHABUA 16 248 264
7 KHANDWA 63 319 382
8 KHARGONE 56 437 493
G4 GROUP 4 TOTAL 682 2331 3013
1 BALAGHAT 42 517 559
2 CHHINDWARA 89 526 615
3 JABALPUR 468 539 1007
4 KATNI 78 391 469
5 MANDLA 26 355 381
6 NARSINGHPUR 32 299 331
7 SEONI 31 404 435
8 DINDORI 6 248 254
G5 GROUP 5 TOTAL 772 3279 4051
1 AGAR MALWA 26 146 172
2 DEWAS 98 332 430
3 MANDSAUR 46 358 404
4 NEEMUCH 64 201 265
5 RATLAM 103 307 410
6 SHAJAPUR 40 194 234
7 UJJAIN 185 412 597
G6 GROUP 6 TOTAL 562 1950 2512
1 CHHATARPUR 91 564 655
2 DAMOH 51 396 447
3 PANNA 20 399 419
4 SAGAR 140 751 891
5 TIKAMGARH 81 351 432
G7 GROUP 7 TOTAL 383 2461 2844
GRAND TOTAL 4124 18041 22165
These are the current number of Fair Price Shops and new shops are likely to be opened in future
Some existing shops may also be closed in future Therefore the number of shops in a district is likely
to change by 25 of its current number
MPSEDC Page 12 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
24 FCS Automation Process
In TPDS FPS will be equipped with PoS with GPRS connectivity The food grains will be given
manually at Fair Price Shop but authentication and record of transaction on server is to be done
by this PoS device
Basic infrastructure proposed at FPS is PoS Device at Fair Price Shop with GPRS connectivity
along with 1 additional charger and 1 additional battery
241 Issuance of the commodities at FPS shop to the beneficiaries
Online ASAR mode In online ASAR mode beneficiary is free to get the ration from
any of the Fair Price Shop within a particular local body All the transactions related to
the beneficiary at FPS will be fully online
1 Online mode with असर (अपनी सविधा का राशन ) mode (Mode 1) in cities of Bhopal
Indore and Khandwa in the first phase Some more cities towns may be added
subsequently to this model
i PoS device gets connected with the server and registers itself on the server
ii Beneficiary provides the biometrics in PoS device
iii PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
iv Once the beneficiary gets authenticated her remaining entitlement for the month
is obtained from the central server and displayed
v The ration is given to the beneficiary as per the entitlement and a receipt of the
same is generated
vi In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of the eligibility obtained from the central server on the basis of SAMAGRA
Family ID Individual ID
vii All the sales transactions are recorded with the central server in real-time
viii The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server
MPSEDC Page 13 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
24 FCS Automation Process
In TPDS FPS will be equipped with PoS with GPRS connectivity The food grains will be given
manually at Fair Price Shop but authentication and record of transaction on server is to be done
by this PoS device
Basic infrastructure proposed at FPS is PoS Device at Fair Price Shop with GPRS connectivity
along with 1 additional charger and 1 additional battery
241 Issuance of the commodities at FPS shop to the beneficiaries
Online ASAR mode In online ASAR mode beneficiary is free to get the ration from
any of the Fair Price Shop within a particular local body All the transactions related to
the beneficiary at FPS will be fully online
1 Online mode with असर (अपनी सविधा का राशन ) mode (Mode 1) in cities of Bhopal
Indore and Khandwa in the first phase Some more cities towns may be added
subsequently to this model
i PoS device gets connected with the server and registers itself on the server
ii Beneficiary provides the biometrics in PoS device
iii PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
iv Once the beneficiary gets authenticated her remaining entitlement for the month
is obtained from the central server and displayed
v The ration is given to the beneficiary as per the entitlement and a receipt of the
same is generated
vi In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of the eligibility obtained from the central server on the basis of SAMAGRA
Family ID Individual ID
vii All the sales transactions are recorded with the central server in real-time
viii The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server
MPSEDC Page 13 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Online Non Asar Mode The beneficiary will be bound to a particular FPS The
Transactions will be online
2 Online non-असर Mode (Mode 2) to be adopted in three districts ndash Hoshangabad amp
Harda districts in Group 2 and Burhanpur district in Group 4 Subsequently this model
will be expanded in all the districts in a phase-wise manner
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii PoS device gets connected with the server and registers itself on the server
iii Beneficiary provides the biometrics in PoS device
iv PoS read the biometrics and send it to the Aadhar server through GPRS enabled
device to get authentication of beneficiary
v Once the beneficiary gets authenticated her
month will be displayed on PoS device
remaining entitlement for the
vi The ration is given to the beneficiary as per the entitlement a receipt of the same
is generated and her entitlement is reduced on the machine database as per the
actual sale
vii In case the Aadhaar is not available or Aadhaar is available but not getting
authenticated because of some reason the ration will be distributed on the basis
of SAMAGRA ID
viii All the sales transactions for the day are recorded with the central server at the
closing of the day when the machine is connected with the central server
ix The PoS machine also generates the receipt of material received at the FPS and
such receipt is recorded on the central server at the end of the day
Offline Mode The beneficiary will be bound to a particular FPS and there will be no
connectivity at the FPS
3 Offline mode is to be adopted in all other districts cities except those mentioned in
Mode 1 amp Mode 2 above Some shops in Mode 1 amp Mode 2 districts where connectivity
MPSEDC Page 14 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
is not available at present may also utilize this offline mode However the DoFCSampCP
intends to discontinue this model in future in a phase-wise manner and replace it with
Mode 2 and in some citiestowns with mode 1
i The PoS machine will download the list of eligible families and their eligibility
from the central server in the beginning of the month
ii Ration will be distributed on the basis of SAMAGRA ID verification
iii The sale transaction and receipt thereof will be generated through the PoS device
iv The machine database will be updated as per the sales on real-time basis
v The FPS dealer will come to an area on a designated day once every week with
the PoS device where he can connect with the server and the data will be
uploaded to the central server
aGroup 1 Monday
bGroup 2 Tuesday
cGroup 3 Wednesday
dGroup 4 Thursday
eGroup 5 Friday
f Group 6 Saturday
gGroup 7 Sunday
vi The PoS device will also generate the receipt of material received at the Fair
Price Shop and such receipt is recorded on central server on the next designated
day
Please Note
1 The upgrade from one mode to another shall be done at the direction of
MPSEDC for example shifting from offline to online mode or non
ASAR to ASAR mode in selected Cities amp Towns
2 The charges of Data connectivity shall be borne by the SI
MPSEDC Page 15 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
25 Scope of System Integration
This RFP is for the selection of the System Integrator (SI) for Supply Installation with application
(integration with central server and application development amp customization by SI subject to the
satisfaction of NIC) and Maintenance of PoS Devices for the services being delivered to Department
of Food The selection of the SI shall be carried out to provide the services for FPS automation using
the Point of Sale Device with Biometric authentication and fetching the beneficiary data from central
server for distribution of ration with the help of SAMAGRA Family ID Individual ID
The detailed minimum technical specifications of the above mentioned device are provided in
Annexure I
The bidder is responsible for the complete services as stated in the scope to the Department that
includes supply of PoS Device PoS Application Development amp Customization Training
Installation at the FPS Maintenance etc The application and database related technical part of the
application hosted at central server will be taken care by the NIC The application of the PoS device
will be developed amp customized by the SI and NIC will verify that the integration is successful and
satisfactory The issues related to the integration of the two systems will be reported to the
Commissioner Department of Food and the decision of the Commissioner in this regard will be final
MPSEDC Page 16 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
3
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Instructions to the Bidders
This section specifies the procedures to be followed by bidders in the preparation and submission of
their bids Information is also provided on the submission opening and evaluation of bids and on the
award of contract It is important that the bidder carefully reads and examines the RFP document
31 Availability of RFP Document
The tender document is available and downloadable on following websites
a) httpwwwmpeprocgovin
b) httpwwwmpsedccom
Tender Fees (non-transferable amp non-refundable) must be paid online at e- procurement portal
(httpwwwmpeprocgovin)
32 Pre-bid Meetings and Clarifications
321 Clarifications
The prospective Bidder requiring any clarification on the RFP shall contact MPSEDC through email
by sending the queries at infompsedccom The queries if any shall be submitted by the bidders as
per the format given in Annexure II The MPSEDC would provide clarifications to only those queries
which would be received before the due date as mentioned in Bid data sheet All future
correspondencecorrigendum shall be published on wwwmpeprocgovin and wwwmpsedccom
322 Pre-bid Conference and Issue of Corrigendum
a) A Pre-Bid conference of all the interested bidders shall be held at the scheduled date and
time as per the details mentioned in the Bid Data Sheet
b) MPSEDC reserves the right to make any kind of amendments or in the terms and
conditions of RFP before the due date of submission of bid Any change clarification
corrigendum would be uploaded on the e- procurement portal This will form a part of this
tender document
c) MPSEDC at its discretion may extend the due date for the submission of bids
MPSEDC Page 17 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
33 Preparation and Submission of Proposal
331 Completeness of Bids
Bidders are advised to study all instructions forms terms requirements and other Information in the
RFP document carefully Submission of bid shall be deemed to have been done after careful study and
examination of the RFP document with full understanding of its implications The response to this
RFP should be full and complete in all respects Failure to furnish the information required by the
RFP documents or submission of a proposal not substantially responsive to the RFP documents in
every respect will be at the bidders risk and may result in rejection of its proposal The RFP
Document is not transferable to any other bidder
332 Language
The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and
the purchaser shall be in English language only
333 Preparation and Submission of Bid
The bidder is responsible for registration on the e-procurement portal (wwwmpeprocgovin) at their
own cost The bidders are advised to go through the e-procurement guidelines and instructions as
provided on the e-procurement website and in case of any difficulty related to e-procurement process
may contact the helpline number 18002588684 The Bidder shall submit the proposals online as
described below-
a) Proposal that are incomplete or not in prescribed format may be rejected
b) The Technical and Financial proposal should be submitted only through the e- procurement
Portal
c) Scanned copy of the tender document signed on each page should be submitted
d) Technical Proposal - Scanned copies in PDF file format signed on each page be as per the
Technical Proposal format provided in Annexure II Technical Proposal Formats
e) Financial Proposal ndashsubmitted as per online submission process
f) The financial Bid should be exclusive of all taxes and inclusive of all related accessories
Driver Software Operating Manuals Forwarding Freight and Installation charges at sites and
Warranty etc Price shall remain fixed for a period of 5 years from the date of Notification of
award
g) Conditional proposals shall not be accepted on any ground and shall be rejected straightway If
any clarification is required the same should be obtained before submission of the bids
h) Bidders are advised to upload the proposals well before time to avoid last minute issues
MPSEDC Page 18 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
i) The bid has to be submitted only through online through wwwmpeprocgovin website No
physical submission of bids would be acceptable
334 Late Bids
Proposal after due date and time shall not be accepted
335 RFP Validity
The RFP offer must be valid for 180 days from the due date of submission of proposal as mentioned
in this RFP or the subsequent corrigendum (if any) However MPSEDC in consultation with
Department of Food may extend this period if the bidder accepts the same in writing
336 Cost and Currency
The offer must be given in Indian Rupees only The price will remain fixed for the period of the
contract and no changes for any reason what so ever will be allowed The bidder shall bear all the
costs associated with the preparation and submission of its bid and the purchaser will in no case be
responsible or liable for these costs regardless of conduct or outcome of bidding process
337 Interpretation of the clauses in the Tender Document
In case of any ambiguity in the interpretation of any of the clauses in Tender Document the MPSEDC
interpretation of the clauses shall be final and binding on the bidder
The decision taken by the MPSEDC in the process of Tender evaluation will be full and final
338 Amendment of Tender Document
At any time prior to the deadline for submission of bids MPSEDC for any reason whether at its own
initiative or in response to a clarification requested by a prospective bidder may modify the bid
documents by amendment Any such communication shall be posted on website and bidders are
requested to visit the e-procurement website for updates modification and withdrawal of Offers
339 Deviations
The bidder shall not be allowed to make any deviation whatsoever from the terms and condition and
technical specifications specified in the RFP All the bidders should submit No deviation form as per
the format given in Annexure II
MPSEDC Page 19 of 69
4
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
3310 Earnest Money Deposit (EMD) Bid Security
a) The Bidder shall furnish a bid security as per the amount mentioned in Bid Data Sheet
online through e-procurement portal
b) No interest shall be payable on EMD under any circumstances
c) Unsuccessful Bidderrsquos Bid security shall be discharged or returned within 60 (sixty) days
of expiration of the period of proposal validity or after awarding tender to successful
Bidder
d) In case of successful bidder the EMD shall be discharged upon signing of agreement and
submission of performance bank guarantee as per Annexure IV
e) The EMD shall be forfeited by MPSEDC on account of one or more the following
reasons-
If a bidder withdraws its bid during the period of bid validity
If the bidder fails to sign the agreement in accordance with terms and conditions
(Only in case of a successful bidder)
Fails to furnish performance bank guarantee as specified in annexure
Information given in the proposal is found inaccurateincomplete
Qualification Criteria and Bid Evaluation
41 Evaluation Methodology
411 Tender Opening
a) Bid Opening shall take place through the e-Procurement Portal Online Proposals
submitted along with the EMD Bid Security and Tender Fee (Payable Online through the
portal) shall be considered for Bid opening as per the timelines mentioned in the Bid Data
Sheet
b) In case of EMD Bid Security is not received as per the timeline mentioned in Bid Data
Sheet the bid submitted in e-Procurement Portal would be rejected
c) A maximum of two representatives from each Participating Organization would be allowed
to attend the Tender Opening The Bidderrsquos representatives who may choose to attend the
session should attend the Tender opening at the Date and time mentioned in the Bid Data
Sheet or as per the Date and Time revised in the subsequent communication given by
MPSEDC through wwwmpeprocgovin
d) During bid opening preliminary scrutiny of the bid documents will be made to determine
whether they are complete whether required bid security has been furnished and whether
MPSEDC Page 20 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
the bids are generally in order Bids not conforming to such preliminary requirements will
be prima facie rejected
e) To assist in the scrutiny evaluation and comparison of offers the MPSEDC may at its
discretion ask some or all the Bidders for clarification of their offers on any of the points
mentioned therein and the same may be sent through email facsimile No change in the
prices or substance of the bid shall be sought offered or permitted except to confirm the
correction of arithmetic errors discovered by MPSEDC in the evaluation of the bids
412 Tender Evaluation
To evaluate the Tender the MPSEDC shall formulate a Tender Evaluation Committee (TEC) (also
referred to as ldquoEvaluation Committeerdquo) The Evaluation Committee shall evaluate the Technical and
Financial bids as per the following process
a) The MPSEDC will evaluate and compare the bids that have been determined to be substantially
responsive
b) Tender Evaluation Committee shall review the Technical Proposal along with Eligibility
Criteria To assist in the examination evaluation and comparison of the bids and qualification
of the Bidders Evaluation Committee may at its discretion ask any Bidder for a clarification of
its bid
c) Eligible bidders scoring 60 or more in the Technical evaluation shall be considered for
financial evaluation
d) The Financial Proposals of only those Bidders who have been qualified in the Technical
Proposal will be opened in the presence of their representatives who may choose to attend the
session on the specified date time and address mentioned in the Bid Data Sheet
413 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms amp Conditions of the RFP Contract shall
constitute sufficient grounds for the annulment of the proposal or the award in such event MPSEDC
would reject the proposal and forfeit the EMD as specified in the document
42 Eligibility Criteria
Eligibility Criteria Documents to be Provided
1 The Bidder must be a company incorporated in
India Registered under the Companys Act 1956
Certificate of Incorporation along with
MOA and AOA
2 The Bidder should be in the business of supply Order copy installation client
MPSEDC Page 21 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Eligibility Criteria Documents to be Provided
installation and maintenance of PoS machines in
India for last three years as on date of submission
of bid
certificate
3
The bidder should have an annual average
turnover of Rs 5 crores in last 3 financial years
(FY 2013-14 2012-13 2011-12)
Financial Statements (Balance Sheets
Audited by a Certified Chartered
Accountant)
4
The Bidder shall have at least 1 work order for
supply installation and maintenance of total 500
PoS devices in the last three years
Work order copy installation client
certificate
5
Bidder shall be PoS machine manufacturer
Authorized Distributor of the OEM
Authorization by the OEM
Authorized Distributor to give
Manufacturers Authorization letter as
per the enclosed format on Annexure
II
6 The bidder shall have a valid ISO 90012008 or
better
Copy of the valid Certificate
7 The bidder shall be registered for Sales Tax
VAT and shall have valid PAN number
Copy of Sales Tax amp VAT registration
Copy of PAN documents
8
The firm shall not have been blacklisted by
Central Government or any State Government
Organization Department PSU in India at the
time of submission of the Bid
Self-declaration letter from bidder
9
The vendorrsquos PoS device being proposed shall be
STQC certified as per the latest STQC scheme as
on the last date of bidding of certification of
UIDAI Biometric Authentication Devices
Copy of certificate issued by STQC
for Suppliers and Bio-metric Devices
(Authentication)
MPSEDC Page 22 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
43 Technical Qualification Criteria
a) Technical Proposal for only those Bidders who have been found to be in compliance with the
Eligibility Criteria mentioned above would be considered by the MPSEDC for further
evaluation
b) Technical proposals of bidders shall be compared within respective product category and
ranking of technical score would be carried out within the same category
c) Only those Technical Bids whose proposed PoS devices comply with the technical
specification given on Annexure-I shall be considered for further evaluation In this regard
the Bidder should provide a compliance statement to the technical specifications in the form
of lsquoCompliedrsquo or lsquoNot Compliedrsquo should be enclosed in the technical bid The compliance
statement should contain the signature of the authorized person and the seal of the company
d) The Technical Evaluation Committee based on technical evaluation framework mentioned
shall evaluate each proposal and allot technical score as per the Technical criteria mentioned
below
Description Requirement
Maximum
Score
Supporting
Documents
Proposed Product(s) is in compliance with the Mandated Pre-
Technical Specification as mentioned in Annexure requisite for
I and the compliance sheet as per section 98 of further
Annexure II has been submitted as part of the
A
evaluation
technical proposal
Technical Evaluation Framework
Bidders Turnover Annual average turnover of
B
20 Balance Sheets
Bidder in last 3 financial years (FY 2013-14 2012- Audited by a
13 2011-12) Certified 1
Chartered gt 20 Cr = 20 Points
Accountant gt 10 to 20 Cr = 13 Points
5 to 10 Cr = 07 points
PoS Machine supplied Number of PoS machines 20 Work order
supplied in the last 3 financial years (FY 2013-14 copy
2012-13 2011-12)
2
installation
MPSEDC Page 23 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Description Requirement
Maximum
Score
Supporting
Documents
client certificate 2000 and above =20 Points
gt1500 ndash 2000 =13 Points
500 ndash 1500 =07 Points
Experience in Government Experience of 20 Work order
supplying Point of Sale devices for Government copy
PSU Private sector listed company projects in installation
India with project value greater than 100 crores client certificate
3 each
3 or more Projects = 20 points
2 Projects = 13 Points
1 Project = 07 Point
Demonstration Presentation of the Product by the 40
Bidder
Usability Functionality and Features of PoS device C
Technical parameters such as Aesthetics
Ruggedness Weight Number of Cores Memory
Screen Size Network(2G3G)etc
Total 100
Please Note
MPSEDC reserves right to visit (or conduct telephonic verification) bidderrsquos customers
where such a similar project execution has taken place
Bidders who score overall 60 marks or higher in the technical evaluation as per the
criteria mentioned above shall be considered for financial evaluation
MPSEDC Page 24 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
44 Financial Bid Evaluation
The financial bids for technical qualified bidders will be opened Financial bids not substantially
responsive or incomplete in any manner are liable to be disqualified The bidder with lowest bid will
be declared as Lowest Bidder (L1)
45 Selection of the Bidder
a) The technically qualified bidder with L1 rate shall be the successful bidder
b) In an event wherein two or more Bidders have Bid at the same price then the bidder with the
highest technical score will be given preference for engagement
c) In the event that any successful bidder (L1) withdraws or is not ready for engagement for
any reason MPSEDC may invite the vendor with next lowest rate (L2) for engagement
provided L2 bidder is ready to accept the rate quoted by L1 bidder
46 Confidentiality
a) Any attempt by a Bidder to influence MPSEDC in the evaluation of the bids or Contract
award decisions may result in the rejection of its bid
b) If any Bidder wishes to contact the MPSEDC duringafter opening of the Bid to award of
contract He may do so in writing
MPSEDC Page 25 of 69
5
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Scope of Work
51 Supply Installation and Maintenance of Devices (Build-Own-Operate Model)
The Scope of work for successful vendor is given below
a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his
allotted area of operations
b) The bidder shall demonstrate all the features of proposed PoS device through a proof of
concept implementation at bidderrsquos own cost
c) The bidder shall demonstrate the compliance of PoS devices as per the RFP
d) The bidder shall develop and customize the application This application will also store and
retrieve relevant transaction details in PoS device at least till the information is transferred to
the central server
e) The bidder shall use PKI based encryption to store and retrieve all relevant transaction details
in the POS device
f) The bidder shall give training to all PoS operators in the use of devices as well as in
troubleshooting of simplebasic errors The trainings will be conducted on the weekly off day
when the FPS remains closed There will be at least 2 trainings to be conducted for all PoS
operators The induction training will be a class-room based training to be conducted at the
block level The on-the-job level training will be need based training that will be conducted at
the FPS level as per the request of the food department The contents trainers and training will
be provided by the SI The venue of the training and logistics support for training will be
provided by the department of food
g) The bidder shall incorporate Back-up and Restore facility in the PoS devices as necessary till
last committed transaction in case of power failure
h) The bidder shall deploy sufficient resources to plan and manage the installation of PoS devices
at all service points in in the area of operations The bidder shall ensure that the PoS devices
are delivered and installed in a safe and secure manner
i) The central Helpdesk (Tier ndash 1) will be operated by MPSEDC Complaints from the field will
be registered at this central helpdesk and then will be forwarded to the local helpdesk (Tier ndash
2) operated by the System Integrator at the division level The timing of the division level
helpdesk will be from 9am ndash 5 pm on all days except Sundays
j) The bidder shall transfer the data from all PoS devices deployed at all service points to the
central server as specified below
MPSEDC Page 26 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
a Online with-असर mode data would be synced with the data base on real-time basis
b Online non-असर mode data would be synced with the data base once at the closing
every day
c In offline mode data will be synced once every week on designated day of the week
k) The current requirement of number of PoS devices required to be supplied are as noted in the
section 23 above The number of FPS in a district may vary up to 25
l) Bidder shall develop amp customize the software application for supply and distribution for the
usage over PoS device
m) The bidder may be required to plan and take up PoS device deployment in a phased manner
across FPS and geographical areas as may be decided at a later date by Dept of Food or its
representatives
n) The selected SI will have to provide one member of the PMU at each divisional commissioner
level within that group This means that in those groups where there is more than one
divisional headquarter the SI shall deploy as many manpower as the number of division
o) The bidder shall make available additional PoS Machines at each district level of the state to
address any machine break-downs A stock of additional 3 machines of the total machines
will be available at each district
p) The SI will be responsible for supply installation commissioning and maintenance of PoS
devices as per the minimum specifications given in the RFP
q) The SI shall depute its technically qualified representative for commissioninginstalling the
delivered quantity of PoS Devices The designated officer from DoFCSampCP will inspect the
PoS Devices deployed and commissioned and fill up the post-delivery inspection report
Rejected equipment(s) shall be handed over to the authorized representative of the SI The
numbers of such defective equipment(s) shall be specified in the post-delivery inspection
report
r) The SI is also required to provide support to Departments in reference to faulty PoS device
They would be required to replace fixprovide resolution as per the Service levels mentioned
in the Section 6 The entire cost of replacement including transportation from the
Manufacturing Plant or Port of Landing to the location shall be borne by the concerned SI
s) The SI should ensure that all the components of PoS devices offered are as per the approved
specification No item with short supply or with different technical specifications shall be
MPSEDC Page 27 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
accepted in any circumstances The devices being supplied by the SI should be tested and
certified prior to delivery of the device to the Department
t) The SI shall provide such packing as is required to prevent damage or deterioration of the
goods during transit to their final destination The packing shall be sufficient to withstand
without limitations rough handling during transit and exposure to extreme temperatures and
precipitation during transit and open storage
u) The SI needs to ensure that every device shall be provided with a carry case to protect the
device from regular wear and tear
v) The SI has to ensure that the PoS devices application software functionalities and any other
components equipment peripherals involved in implementation solution meet the current
STQCUIDAI guidelines and any changes in future shall be addressed via formal change
request
w) SI shall provide necessary software and technical document including drivers installable
manuals to enable Department of Food in using devices and also integrating these devices in
their existingnew business applications
x) The SI shall provide Software Development Kit (SDK) support for all popular software
languages including AndriodJava Net CC++ etc The SDK should be compatible with all
versions of Windows Linux and Android Operating System
y) The SI shall be responsible to provide training to the DoFCSampCP officials The training would
include basics of the devices key functionalities and features usage guidelines safety
measures etc The training locations shall be decided by the DoFCSampCP and shall be
informed to the SI at the time of signing of contract
z) In case Fair Price Shops increase in the State in the future the SI shall be willing and able to
service those shops as per the terms described in this document
aa) The security of the machine will be the responsibility of the FPS shop keeper after handing
over the machine to him
MPSEDC Page 28 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
52 Implementation Schedule
Following are the timelines for the completion of various phases (for each Group as specified in
section 22)
S No Activity Completion Schedule (in weeks)
1 Signing of contract T + 0
2 Deployment Installation of PoS devices (along with
customized application) and start of provision of
services
T + 12
3 Training of manpower completed T + 6
4 Establishment of PMU at the State level and support
staff at district level available
T + 6
5 Setting up of Helpdesk T + 10
6 Final Acceptance Test completed by T + 12
7 Go-live (for calculation of five years of engagement
period)
13 week onwards
8 Shifting from one mode to another at the direction of
DoFCSampCP officials For example shifting from
offline to online mode or Non-ASAR to ASAR mode
Within 4 weeks from the date of
such direction or as mutual agreed
by Department of Food and
concern SI
The go-live for the start of 5 years of engagement will be at the group level The go-live definition for
a group will be Commencement of the transactions on 95 of the PoS devices in each and every
district within that group The definition of a completed transaction will be as noted within the
payment schedule Further the go-live for every group will be 1st
of every month irrespective of the
completion date of installation of PoS devices Similarly shifting from one mode to another will also
be considered to be started from 1st
of every month irrespective of the completion date for all the
technical requirements required to shift from one mode to another
MPSEDC Page 29 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Please note
a SI will need to strictly adhere to the implementation schedule and obtain final
acceptance as per the implementation schedule In case there is delay from bidder in
obtaining the final acceptance as per the implementation schedule 1 of the total
monthly fee for the particular group will be levied as penalty (for every week of delay)
on the SI In case of a continuous delay of 12 weeks the agreement is liable to be
terminated at the discretion of the Food Department amp MPSEDC
b In case of early delivery denoted by the receipt of final acceptance by the SI the SI will
be eligible for 1 of total monthly fee for that group (for every week of early delivery)
as incentive not exceeding 4 weeks For example if the delivery is completed within 8
weeks 4 of total monthly fee for that group will be paid to the SI as maximum
incentive
53 Support
a) The SI shall provide support as per the service level agreements mentioned in the Section
53
b) The SI shall cooperate with the third-party external auditors for conducting certifications
and audits and shall also assist in strengthening of processes by attending to audit points
c) MPSEDC will operate a centralized helpdesk (Tier ndash 1) with a telephone number for
technical operational support The centralized helpdesk will forward the calls to the
Helpdesk operated by the System Integrator (Tier ndash 2) Tier ndash 2 helpdesk maintained by SI
will register the complaints about hardware and software issues and will also maintain a log
of issues time and date of receipt of call cause nature of problem (network hardware
etc) date amp time of resolution provided etc The working hours for the Tier ndash 2 helpdesk
should be from 900am to 500 pm on all days except Sunday Please note that a single
number will be functional in the State System Integrator will need to bear all expenses of
Tier ndash 2 helpdesk The location of the Tier ndash 2 helpdesk can be as per the convenience of SI
however it will be preferable if the Tier ndash 2 helpdesk is located at the division level In case
of multiple divisions within a group any of the division headquarters can be chosen as the
location of Tier ndash 2 helpdesk by SI
d) The SI needs to ensure to provide support for the device In case any of the device models
becomes obsolete the SI shall offer new itemmodel with the same make and same or
MPSEDC Page 30 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
higher specification at no additional cost The proposed device should comply with the
STQCUIDAI Guidelines and shall be offered to MPSEDC for evaluation and acceptance
The SI shall provide technical document and manpower support to enable MPSEDC in
evaluation process
e) System Integrator shall keep at least 3 spare PoS devices at District level for business
continuity in case of any breakdown of the devices The repair replacement (as the case
may be) would be the responsibility of the concerned SI Also it would be the responsibility
of SI to collect the faulty devices from the FPS
MPSEDC Page 31 of 69
6
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Service Level Agreements and Payment Schedules
61 Payment Schedules
On signing of the contract as Build-Own-Operate model the System Integrator within the time
defined in the Service Level agreement shall deliver the devices on the locations mentioned by the
Department The System Integrator shall be responsible for obtaining all the clearancesroad permits
etc to ensure delivery of the devices After delivery of the device the System Integrator shall be
required to install commission and train the Department official
MPSEDC in coordination with the Department of Food shall review the service levels adherence by
the System Integrator before making the payment
Payments
The System Integrator shall be paid a fixed monthly fee quoted by the SI per Fair Price Shop
serviced during the month assuming at least 80 of unique transactions (based upon total
number of ration cards associated with the FPS) on that FPS during the month OR at least 20
days of PoS device availability on the FPS during the month as confirmed via log files available
on the central server In case both the above conditions are NOT met MGR for that particular
FPS for that particular month will NOT be paid and penalty will be levied as described under
Section 63 below Deductions if any due to SLAs deviations shall be determined and adjusted during
the monthly pay outs The Monthly Payment shall be made as per the format given for Monthly
Payment details given in Annexure V First invoice will be generated after 1 month of Go-live date of
the particular group as per implementation schedule The SI will be paid on monthly basis on
satisfactory performance as per the condition of the RFP Effort shall be made to make payment
possibly within 3 days of receiving communication from MPSEDC that payment need to be made to
the SI by Department of Food MPSEDC will be responsible for calculating the monthly fee for that
month as well as any deductions arising out of penalties being levied on the SI as well as any
incentives to be paid as mentioned in the implementation schedule above
MPSEDC Page 32 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
62 Other Payment Terms
a) The bidder would raise a monthly invoice along with the information as per the template
provided in the annexure
b) The department of food will make payment to System Integrator after receiving clearance
from MPSEDC regarding the adjustments against the penalties levied with respect to the
SLAs
c) SLA adherence reports have to be generated by the concerned System Integrator and the
same shall be submitted the MPSEDC This would be used for monitoring of SLA and
calculation of penalties (if any) client at its own discretion may verify the SLA performance
reports and penalties
63 Service Level Agreement
Service Level Agreement (SLA) will form part of the contract between MPSEDC and the System
Integrator SLA defines the terms of the responsibility in ensuring the timely delivery and the
compliance to the Performance Indicators as detailed in this document The system Integrator has to
comply with Service Levels requirements to ensure adherence to timelines quality and availability of
services
SLA Requirements
Service Level Agreement (SLA) is the contract between MPSEDC and the System Integrator SLA
defines the terms of the System Integratorrsquos (SI) responsibility in ensuring the performance of the
Project based on the agreed Performance Indicators as detailed in the Agreement This section defines
various Service Level Indicators for Project which can be considered by the MPSEDC in the Service
Level Agreement with operator The detailed description of the performance indicators SLA Terms
and their definitions are discussed in the following sections
MPSEDC Page 33 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
SLA Parameters
Project SLA terms and definition
Table SLA Terms and definition
SN SLA Term Description
1 Availability Availability refers to remain connected to the
central server and communicate
2 Percentage of ration card
holders
Percentage of the total number of cards within that
FPS
3 Offline Area Area where the device is not connected with the
central server
SLA Reporting
Other than the standard reports any other customized report required by the MPSEDC has to be
submitted by the selected bidder to be mutually agreed by both the parties
64 Penalties
The bidder shall be paid MGR (Monthly Guaranteed revenue) as per the services (ie availability and
percentage of card holders) provided to the tendered
Table Penalties
Following decision tree will be in force to check if there are penalties to be levied on the vendor for a
given month
1 Is the machine online (available) for at least 20 days in the month as per the log files available
on the central server
2 If YES to 1 then payment will be made to the vendor
3 If NO to 1 then it will be checked whether the number of unique transactions (transaction
conducted using a single ration card will be termed as a single unique transaction no matter
how many times the ration card is used in the month) crossed 80 of the ration cards
associated with that Fair Price Shop in the month
MPSEDC Page 34 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
4 If YES to 3 then payment will be made to the vendor
5 If NO to 3 then it will be checked whether the FPS shopkeeper lodged a complaint with the
Helpdesk regarding malfunctioning of the PoS machine
6 If NO to 5 then payment will be made to the vendor
7 If YES to 5 then apart from not getting payments for that month for that shop penalty will be
levied on the vendor for that month as described in the table below
Description Service Level Penalty
Monthly online availability
of the PoS device as per the
Minimum 20 days in a
month
No Penalty
1
report generated from the
central server
Less than 20 days but
eighty percent or more
transactions
No Penalty
Less than 20 days and
less than eighty percent
of transactions
SI will NOT be paid MGR for
that month
Please Note
a) The penalty amount shall be recovered from the payment for that month being made to the
System Integrator
b) An investigation will be conducted by the department into the reason as to why the machine
was not available for at least 20 days in that month
c) It will be investigated whether that machine was non-functional due to mishandling
mismanagement or due to any other reason The investigation will be completed within 7
working days of filing of complaint and based upon the results of the investigation further
action will be initiated by the department
d) In case machine malfunctions due to any reason vendor will need to repairreplace the
machine within 48 hours of the receiving the complaint from FPS dealer
MPSEDC Page 35 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) In case 2 days are elapsed after the complaint made by the FPS dealer and no repairreplacing
of the machine is done on the shop by vendor vendor will not receive payment for that shop
for that month
MPSEDC Page 36 of 69
7
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Terms and Conditions Governing the Contract
71 Signing of Contract
a) The successful Bidder shall execute an agreement within 15 days from award of contract
from MPSEDC In exceptional circumstances on request of the successful bidder in writing
for extension MPSEDC reserves the right to grant an extension for appropriate period after
getting satisfied with the reasons given
b) In addition to terms and conditions being mentioned hereunder all terms and conditions of
the RFP and corrigenda issued will also be applicable for the contract
c) There shall be agreement between MPSEDC and Successful bidder On failure of execution
of the agreement by the successful bidder the EMD furnished will be forfeited
72 Performance Bank Guarantee (PBG) Security Deposit
The System Integrator shall be required to submit PBG as per the following formula
Ten percent of (fixed fee quoted by the bidder applicable per month per FPS Number
of Fair Price Shops in the Group 3 (months))
The System Integrator shall have to submit the PBG as per the format given on Annexure IV
The PBG shall be denominated in the currency of the contract and will be for an amount as mentioned
above All charges with respect to the PBG shall be borne by the bidder The PBG shall be remaining
valid six months beyond the life of the contract
The PBG will be discharged returned by MPSEDC upon being satisfied that there has been due
performance of the obligations of the bidder under the contract However no interest shall be payable
on the performance bank guarantee
In the event of the bidder being unable to service the contract for whatever reason MPSEDC would
invoke the PBG MPSEDC shall notify the bidder in writing of the exercise of its right to receive
such compensation within 14 days indicating the contractual obligation(s) for which the bidder is in
default
MPSEDC Page 37 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
73 Validity periodDuration of the engagement
The engagement shall remain in force for 5 years (Five years) from date of signing of contract
74 Taxes and Duties
Rates should be exclusive of all Taxes and inclusive of all other items
75 Transfer Sub-Contracting
The bidder has no right to give bargain sell assign or sublet or otherwise dispose of the Contract or
any part thereof as well as to give or to let a third party take benefit or advantage of the present
Contract or any part thereof However in case of circumstances beyond the control of bidder transfer
sub-contracting may be permissible with the written concurrence of Commissioner Department of
Food Civil Supplies amp Consumer Protection
76 Completeness of Contract
The contract will be deemed as incomplete if any component of the hardware software handholding
Training etc or any documentation relating thereto is not delivered or is delivered but not installed
and or not operational or not acceptable to the indenterbuyer after acceptance testing examination
In such an event the supply and installation of hardware application software and other software will
be termed as incomplete The hardware amp application software will be accepted by concerned officer
of the department after successful commissioning and satisfactory functioning of equipment
77 Suspension amp Termination of System Integrator
a) Subject to the provisions mentioned here under this Agreement shall terminate at the expiry
of the agreement term
b) Either party may terminate this Agreement if the other party breaches the terms of this
Agreement and fails to rectify it within 30 days of receiving notice of breach
c) Either party with the consent of the other party can terminate this Agreement by giving 30
days written notice
d) MPSEDC reserves the right to terminate the contract in case System Integrator gets
blacklisted by the Government of Madhya Pradesh or any other Ministry of Government of
India during the course of Project or if SI is convicted in a legaltax evasion case or on
account of any other legal misconduct of the SI
MPSEDC Page 38 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
e) The MPSEDC may serve written notice on SI at any time to terminate this Agreement with
immediate effect in the event of a reasonable apprehension of bankruptcy of the SI
f) In the event that the MPSEDC terminates this Agreement due to the breach of the SI as per
the conditions of this agreement the MPSEDC shall be entitled to invoke the Project
Performance Guarantee
g) Upon expiry this Agreement may be extended andor renewed andor taken over by
MPSEDC on behalf of GoMP subject to the terms of this Agreement
h) MPSEDC may at any time terminate the engagement by giving 30 days written notice to
the System Integrator without any compensation(if the System Integrator becomes bankrupt
or otherwise insolvent provided that such termination will not prejudice or affect any right
of action or remedy which has accrued or will accrue thereafter to MPSEDC)
i) The engagement of the bidder shall be suspended and the bidder may be blacklisted
forthwith by the MPSEDC under following circumstancesreasons
Violation of any condition of the tender contract or part of any condition of the tender
contract of engagement or
Deviation found in quality and quantity of the product supplied or
On finding software supplied with hardware as pirated or
If it is found that during the process of award of contract fraudulence was made by the
bidder or the vendor if found to resort to the fraudulent practice in getting supply order
like offering incentive in terms of free product or money
j) As stopping the supply of faultysubstandard product and taking appropriate action in this
regard is of an urgent and emergent nature required to protect the interest of the
Government the engagement of the concerned will be suspended However before taking
the final decision on the matter all concerned will be given reasonable opportunities to
explain their stand After enquiry if the bidder is found guilty the engagement of the
concerned bidder for the product in question will be cancelled and other appropriate legal
action shall also be initiated against all concerned In case of any dispute the decision of the
MD MPSEDC shall be final and binding
MPSEDC Page 39 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
78 Amendment
No provision of Contract shall be changed or modified in any way (including this provision) either in
whole or in part except by an instrument in writing made after the date of this Contract and signed on
behalf of all the parties and which expressly states to amend the present Contract
79 Corrupt Fraudulent Practices
The Purchaser requires that the Bidders under this tender should observe the highest standards of
ethics during the procurement and execution of such contracts In pursuance of this policy the
Purchaser defines the terms set forth as follows
a) ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of value
to influence the action of the public official in the award of the RC procurement process
or in contract execution
b) In the event of corrupt practice and fraudulence in addition to penal action as per the
terms and conditions of the contract legal action shall also be initiated against the
concerned
c) ldquoFraudulent practicerdquo means a misrepresentation of facts in order to influence award of
contract or a procurement process or a execution of a contract to the detriment of the
Purchaser and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non-competitive levels and to
deprive the Purchaser of the benefits of the free and open competition
d) The Purchaser will suspend the award of contract if prima-facie it is established that the
vendor had engaged in corrupt or fraudulent practices in competing for the contract in
question
e) The Purchaser will declare a Bidder ineligible after giving opportunity of being heard
either indefinitely or for a stated period of time to be awarded a contract if at any time it
is found that the Bidder has engaged in corrupt and fraudulent practices in competing for
or in executing this contract
710 Resolution of Disputes
MPSEDC Page 40 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
MPSEDC and the successful bidders shall make every effort to resolve amicably by direct informal
negotiation any disagreement or dispute arising between them under or in connection with the
contract
Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to
the meaning scope operation or effect of this Contract or the validity of the breach thereof which
cannot be resolved shall be referred to a sole Arbitrator to be appointed by mutual consent of both the
parties herein If the parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute then the Arbitrator
shall be nominated by the Secretary Law Department Government of Madhya Pradesh (ldquoLaw
Secretaryrdquo) The provisions of the Arbitration and Conciliation Act 1996 will be applicable and the
award made there under shall be final and binding upon the parties hereto subject to legal remedies
available under the law Such differences shall be deemed to be a submission to arbitration under the
Indian Arbitration and Conciliation Act 1996 or of any modifications Rules or re-enactments
thereof The Arbitration proceedings will be held at Bhopal Madhya Pradesh India
711 Legal Jurisdiction
All legal disputes are subject to the jurisdiction of Courts at Bhopal only
712 Indemnity
The successful biddersSystem Integrator shall indemnify protect and save MPSEDC and MPSEDC
against all claims losses costs damages expenses action suits and other proceeding resulting from
infringement of any patent trademarks copyrights etc or such other statutory infringements in respect
of all components (like system software software tools hardware etc) and the services rendered
under this tender
713 Publicity
Any publicity by the bidder in which the name of the Indenterbuyer is to be used should be done only
with the explicit written permission of the Indenterbuyer
714 Performance Obligations
While providing services as per Scope of Work the successful bidder shall ensure that there is no
infringement of any patent or design rights or violate any intellectual property or other right of any
person or entity and shall comply with all applicable Laws Statute regulations and Governmental
requirements and heshe shall be solely and fully responsible for consequence any actions due to any
such infringement
MPSEDC Page 41 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
715 Force Majeure
a) Force Majeure would include natural and unavoidable catastrophe that interrupts the
expected course of events
b) For purposes of this clause ldquoForce Majeurerdquo means an event beyond the control of both
the parties ( Govt amp SI ) and not involving the both the parties and not involving the
fault of both the parties or negligence and not foreseeable Such events may include but
are not restricted to instances of wars or revolutions fires floods epidemics quarantine
restrictions and freight embargoes which would have an impact on both the parties
c) If a Force Majeure situation arises the any of the parties shall promptly notify the other in
writing of such conditions and the cause thereof Unless otherwise directed by the bidder
shall seek all reasonable alternative means for performance not prevented by the Force
Majeure event
d) The MPSEDC may also discuss the issue with the system integrator and revise the existing
timelines for the Project If the system integrator does not complete the Project
Implementation in accordance with the revised timelines the MPSEDC will have the
option to invoke the Performance Guarantee andor terminate this Agreement
e) If an event of Force Majeure continues for a period of Sixty (60) days or more the parties
may by mutual agreement terminate the Contract without either party incurring any
further liabilities towards the other with respect to the Contract other than to effect
payment for services already delivered or performed
f) The Force Majeure circumstances and events shall include the following events to the
extent that such events or their consequences (it being understood that if a causing event
is within the reasonable control of the affected party the direct consequences shall
also be deemed to be within such partys reasonable control) satisfy the appropriate
definition as per this agreement Without limitation to the generality of the foregoing
Force Majeure Event shall include the following classes of events and circumstances and
their effects
i Natural events (ldquoNatural Eventsrdquo) to the extent they satisfy the
foregoing requirements including
Any material effect on the natural elements including lightning fire
earthquake cyclone flood storm tornado or typhoon
Explosion or chemical contamination (other than resulting from an act of war)
Epidemic such as plague
MPSEDC Page 42 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Any event or circumstance of a nature analogous to any of the foregoing
ii Other Events (Political Events) to the extent that they satisfy the foregoing
requirements including
Act of war (whether declared or undeclared) invasion armed conflict or act of
foreign enemy blockade embargo revolution riot insurrection civil
commotion act of terrorism or sabotage
Any act of Government
Strikes work to rules go-slows which are either widespread nation-wide or
state-wide and are of political nature
Any event or circumstance of a nature analogous to any of the foregoing
716 Right to terminate the process
MPSEDC reserves the right to accept or reject any tender offer and to annul the tendering
process and reject all tenders at any time prior to award of control without thereby incurring
any liability to the affected vendor(s) or any obligation to inform the affected vendor(s) of the
grounds for such action
MPSEDC makes no commitments explicit or implicit that this process will result in a
business transaction with anyone Further this RFP does not constitute an offer by MPSEDC
The bidderrsquos participation in this process may result in MPSEDC selecting the bidder to
engage in further discussions and negotiations
MPSEDC Page 43 of 69
8
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure I Technical Specification of devices
81 Point of Sale (PoS) Devices
SN Description Specifications
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher Processor
(Processor should be capable enough of performing fingerprint
authentication with AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable Kernel)Android 40 or
higherWindows Device operating system should support
HTML5 based web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher memory
4 Expansion slot Micro SD Slot to support SD card with minimum 4 GB high
speed SD card Slot should be able to Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi Ethernet
PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB port should
support device battery charging through any other USB
charging source
7 Display
35 inch or higher colour TFT Display supporting QVGA (320
x240) or better resolution and 64K or higher colours (The
Display may be with Touch screen or without touch screen
feature)
8 Key Pad
Hard QWERTY keypad (Minimum 16 alpha numeric keypad
with navigation keys keys size to be large enough for
navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or higher Li-ion or
Li Polymer battery capable of providing minimum 6-8 hours of
operation while all function of device active
10 Power Adaptor Power Adaptor with surge protection and operating range 100
to 240V 50Hz AC input
MPSEDC Page 44 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots for software
up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix Printer with
supports for English Hindi and one regional language printing
amp Bar codes printing) The Print must be legible for at least
two months from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner Integrated Finger Print module shall be STQC certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO 7816
Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators for
connectivity (presenceabsence) signal strength battery
status etc
17 Other
Accessories Durable Carry Case with Multilingual(English Hindi amp one
regional language) user manual
18 SDK Appropriate SDK need to be provided along with the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in secured mode for
software patches updation through available communication
mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2 hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs) No of
Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked Switched OFF amp
normal Handling Condition (Height 100 mm Total
number of falls =2)
Vibration Test in unpacked switched OFF
MPSEDC Page 45 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
condition(10-150Hz015mm2g10 sweep cyclesaxes)
Bump test ndashin packed switched OFF condition (1000
Bumps40gIn vertical position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR 22
Radiated immunity testing as per CISPR 24 up to 1
GHz
ESD Test as per CISPR 24 ndash charges 6 KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will be used in
remote locations and hilly areas for better signal reception and
seamless transactions
Note
Item 20-24 adopted from httpwwwstqcgovinsitesupload_filesstqcfilesPOS-Device-Certification-
ver-06pdf
MPSEDC Page 46 of 69
9
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure II Technical Proposal Formats
91 Covering letter
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Technical Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to supply install and maintain the devices as required and outlined in the RFP
We attach hereto our responses to Technical requirements
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We hereby declare that in case we are chosen as a System Integrator we shall submit the PBG in the
form prescribed in the RFP
MPSEDC Page 47 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
Following are the particulars of our organization
Description Details
(To be filled by the bidder)
1 Name of the company
2 Official address
3 Phone No and Fax No
4 Corporate Headquarters Address
5 Phone No and Fax No
6 Web Site Address
7 Details of Companyrsquos Registration (Please
enclose copy of the company registration
document)
8 Name of Registration Authority
9 Registration Number and Year of Registration
10 Quality Certificates (ISO 90012008) and its
validity
11 CSTLSTVAT registration No
12 Service Tax Registration No
13 Permanent Account Number (PAN)
14 STQC certification no
Contact Details of officials for future correspondence regarding the bid process
Details Authorised Signatory Secondary Contact
Name
MPSEDC Page 48 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Title
Company
Address
Phone
Mobile
Fax
It is hereby confirmed that IWe are entitled to act on behalf of our company and empowered to sign
this document as well as such other documents which may be required in this connection
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
92 Checklist for Technical Proposal
(The technical proposal should comprise of the following basic requirements The documents
mentioned in this compliance sheet along with this form needs to be a part of the technical proposal)
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
1 Covering letter for Technical proposal
2 Statement of No deviation as per the format 93
3 Declaration from bidder for not being blacklisted by any
Government Entity as per the format 94
4 Manufacturers Authorization letter as per the format 95
5 Details of Technical Manpower available with bidder in
MPSEDC Page 49 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
the format 96 Certified by Auditor Company Secretary
HR
6 Certificate of Incorporation Registration Certificate
MOA and AOA
7 Copy of Audited Balance Sheet for last 3 Financial Years
(2011-12 2012-13 2013-14)
8 Order copy installation client certificate highlighting
that Bidder is in the business of supplying installing and
maintaining of PoS devices in India for last three years as
on date of submission of bid
9 Copy of work order and successful delivery certificate of
devices from client showing minimum of 500 PoS
devices supplied in last three financial years
And
Submission of experience in format 971
10 AgreementWork Order and Completion certificate
from Client (GovernmentPSU Private Sector)
clearly highlighting that bidder has supplied
installed and maintained PoS devices of INR 100
crores (minimum) in the Government
DepartmentPSU Private Sector Company
Or
Purchase order from SI and SI Agreement
with the Government clearly highlighting that under
the scope SI has to supply install and maintain PoS
devices of INR 100 crores (minimum) in the
Government DepartmentPSU Private Sector
MPSEDC Page 50 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Documents to be submitted Submitted
(Yes N0)
Documentary
Proof (Page
No)
Company
And
Submission of experience in format 972
Technical Specification Compliance sheet in the format
98
11
12 Valid Copy of the ISO 90012008 Certificate
13 Copy of Sales Tax amp VAT registration
Certified copies of valid PAN documents
14 Copy of certificate issued by STQC for suppliers and
Bio-metric Devices (Authentication) Ver 20 4th April
2014
15 Power of Attorney board resolution for the Authorized
personal signing the Bid
93 Statement of No Deviation from the RFP Requirements
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Undertaking of No deviation from RFP terms and conditions
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
MPSEDC Page 51 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Dear Sir
I would like to state that in the proposal submitted by ltltbidder namegtgt there are no deviations from
the RFP Terms amp Conditions and Technical Specification of PoS devices proposed for this
engagement
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
94 Self-declaration for not being blacklisted by any Government Entity
(Letter on the bidderrsquos Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Declaration for not being blacklisted by any Government Entity
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
In response to the above mentioned RFP IWe _______________ as ________
ltDesignationgt______ of Ms_____________ hereby declare that our Company Firm __________is
having unblemished past record and is not declared blacklisted or ineligible to participate for bidding
by any StateCentral Govt Semi-government or PSU due to unsatisfactory performance breach of
general or specific instructions corrupt fraudulent or any other unethical business practices
MPSEDC Page 52 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
95 Manufacturer Authorization letter
(Letter on the OEM Letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Authorization of ltltcompany name gtgt to provide services based on our product(s)
Ref RFP for selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
This is to certify that IWe amare the Original Equipment Manufacturer in respect of the products
listed below IWe confirm that
ltName of Biddergt have due authorization from us to provide product(s) listed below and
related services of warranty licensing and maintenance on the products to MPSEDCMP as
per your RFP for selection of System Integrator for Supply Installation and Maintenance of
PoS Devices
We endorse the terms and condition specified in the RFP contracting and licensing terms
provided by ltBiddergt to MPSEDC MP
We endorse the warrant for the products for a period of 36 months commencing from the date
of acceptance sign-off The warranty shall cover all the components and sub-components of
the supplied PoS Devices including battery screen patches and upgrades (free of cost) of the
device driver
We also certify that the below mentioned product being supplied by the ltBiddergt meets the
minimum specifications given in the RFP
MPSEDC Page 53 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Product Name Remarks
1 ltFill Model number and Product namegt
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
96 Details of Technical Manpower available with bidder
(Letter on the Bidderrsquos letterhead)
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Details of Technical Manpower with ltltbidderrsquos namegtgt for support regarding supply
installation and maintenance of PoS devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We hereby declare the details of staff provided below are full time employee of ltltbidderrsquos namegtgt
S
No
Name Designation Education Experience Years with the
current organization
Key
Trainings
1
MPSEDC Page 54 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
2
3
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
97 Relevant project experience
971 PoS devices supplied in the last 3 financial years (FY 2011-12 2012-13 2013 -14)
ltTo be provided each project separately in case of more than one projectgt
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS Devices supplied
Quantity Supplied
Value of the Order (in INR)
Start date
Completion date
MPSEDC Page 55 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Duration of the project
Other Relevant Information
Supporting Documents enclosed (radic)
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
972 Experience of supplying PoS device for Government PSU Private Sector projects in
India with project value greater than 100 crores
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Make and Model of PoS devices supplied
Quantity Supplied
Value of the Order (in INR)
Start Date
Completion Date
Duration of the project
Other Relevant Information
Supporting Documents Enclosed (radic)
MPSEDC Page 56 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Letter from the client to indicate the successful completion of the projects
Work Order received from Client
Contract signed between vendor and client
Other (if any)
MPSEDC Page 57 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
98 Compliance sheet for Technical Specification
981 Point of Sale (PoS) Devices
Name of the Proposed Product _______________________________
Compliance to the Technical Specification
POS device Specification
SN Description Specifications Compliance non
compliance
1 Processor
Arm Cortex A8 x86 equivalent 1 Ghz or higher
Processor (Processor should be capable enough
of performing fingerprint authentication with
AUAASAUIDAI severs)
2 OS
Preferably Linux OS (Latest stable
Kernel)Android 40 or higherWindows Device
operating system should support HTML5 based
web browser CSS 3 Java Scripts
3 Memory 512 MB or Higher RAM and1GB Flash or higher
memory
4 Expansion slot
Micro SD Slot to support SD card with minimum 4
GB high speed SD card Slot should be able to
Support up to 8 GB
5 Communication Should support GSM Network with GPRS Wi-Fi
Ethernet PSTN (Integrated ports)
6 Interface
RS-232 USB 20 or higher (full speed) The USB
port should support device battery charging
through any other USB charging source
7 Display
35 inch or higher color TFT Display supporting
QVGA (320 x240) or better resolution and 64K or
higher colours (The Display may be with Touch
screen or without touch screen feature)
8 Key Pad Hard QWERTY keypad (Minimum 16 alpha
numeric keypad with navigation keys keys size to
MPSEDC Page 58 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
be large enough for navigation)
9 Battery
Swappable ampDryRechargeable 2600mAH or
higher Li-ion or Li Polymer battery capable of
providing minimum 6-8 hours of operation while
all function of device active
10 Power Adaptor Power Adaptor with surge protection and
operating range 100 to 240V 50Hz AC input
11 SIM amp SAM slot One or more GSM SIM slot and dual SAM slots
for software up-gradation in device
12 Printer
Integrated 2rdquo or higher Thermal Dot matrix
Printer with supports for English Hindi and one
regional language printing amp Bar codes printing)
The Print must be legible for at least two months
from printing
13 Audio Good quality Speaker with 1W or higher output for
announcements
14 Finger Print
Scanner
Integrated Finger Print module shall be STQC
certified
15 Smart Card
(contact type)
2 Number of Smart Card Reader amp Writer (ISO
7816 Complaint ) (Optional)
16 Status
Indications
Status indicator provides ease of use Indicators
for connectivity (presenceabsence) signal
strength battery status etc
17 Other
Accessories Durable Carry Case with Multilingual(English
Hindi amp one regional language) user manual
18 SDK Appropriate SDK need to be provided along with
the devices
18 Warranty
Support Comprehensive 5-years Warranty support
19 Terminal
Management
Device should be remotely manageable in
secured mode for software patches updation
MPSEDC Page 59 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
through available communication mode
20 Environment amp
Durability
Dry heat Test ndash Operating (50plusmn2 degC for 2
hrs)
Cold test ndash Operating (0plusmn3 degC for 2 hrs)
Dry heat Test (55plusmn2 degC for 2 hrs)
Damp Heat Cyclic ((40 degC for (12+12 hrs)
No of Cycles 2)
Cold Test(-10plusmn3 degC for 2 hrs)
DropFree Fall Test in unpacked
Switched OFF amp normal Handling
Condition (Height 100 mm Total number
of falls =2)
Vibration Test in unpacked switched OFF
condition(10-150Hz015mm2g10 sweep
cyclesaxes)
Bump test ndashin packed switched OFF
condition (1000 Bumps40gIn vertical
position)
21 Humidity 10-90 RH Non-condensing
22 Safety UL or IEC60950 compliance
23
Environment
Health and
Safety
ROHS certification
24 EMIEMC
Compliance
Radiated Emission Testing as per CISPR
22
Radiated immunity testing as per CISPR
24 up to 1 GHz
ESD Test as per CISPR 24 ndash charges 6
KV
25 Add-On
Antenna
May be provisioned for the PoS devices which will
be used in remote locations and hilly areas for
better signal reception and seamless transactions
99 Format for Queries
MPSEDC Page 60 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Queries
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
We have gone through the bid document and have following queries-
S No Clause No in RFP Page Number Query
Request your kind response of the same
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal]
[Business Address]
MPSEDC Page 61 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
10 Annexure III Financial Proposal Formats
101 Covering Letter for Financial Proposal
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Submission of Financial Proposal
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned
offer to provide the professional services as required and outlined in the RFP for supply install and
maintain of PoS Devices
We attach hereto our responses to financial proposals as required by the RFP We have applied for
engagement of PoS devices
We confirm that the information contained in these responses or any part thereof including the
exhibits and other documents and instruments delivered or to be delivered to MPSEDC is true
accurate verifiable and complete This response includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the department in its short-listing process
We fully understand and agree to comply that on verification if any of the information provided here
is found to be misleading the selection process we are liable to be dismissed from the selection
process or termination of the contract during the project if selected to do so
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document
and also agree to abide by this tender response for a period of 180 days from the date fixed for bid
opening
We agree that you are not bound to accept any tender response you may receive We also agree that
you reserve the right in absolute sense to reject all or any of the products services specified in the
tender response
MPSEDC Page 62 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
It is hereby confirmed that IWe are entitled to act on behalf of our company corporation firm
organization and empowered to sign this document as well as such other documents which may be
required in this connection
Thanking you
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal amp Sign]
[Business Address]
MPSEDC Page 63 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
102 Financial Proposal
Particulars Amount in Rs
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Per FPS per month cost for group
Grand Total
Grand Total (in words)
Terms-
The Prices mentioned above are exclusive of all taxes and inclusive of all other items
Price shall remain fixed for a period of 5 years from the date of Notification of award
MPSEDC Page 64 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Annexure IV Format of PBG
103 Format of Performance Bank Guarantee (PBG)
[Date]
To
Addl Chief General Manager
MPSEDC State IT Centre
Arera Hills Bhopal
Sub Performance bank Guarantee for Selection of System Integrator for Supply Installation and
Maintenance of PoS Devices
Ref RFP for Selection of System Integrator for Supply Installation and Maintenance of PoS Devices
(Tender No __________ Dated ________)
Dear Sir
WHEREAS
Ms (name of bidder) a company registered under the Companies Act 1956 having its registered
office at (address of the bidder) (hereinafter referred to as ldquoour constituentrdquo which expression unless
excluded or repugnant to the context or meaning thereof includes its successors and assignees)
agreed to enter into a contract dated helliphellip (Herein after referred to as ldquoContractrdquo) with you (Madhya
Pradesh Electronic Development Corporation (MPSEDC)) for Selection of System Integrator for
Supply Installation and Maintenance of PoS Devices
We are aware of the fact that as per the terms of the contract Ms (name of bidder) is required to
furnish an unconditional and irrevocable bank guarantee of amount 10 of (Fixed fee quoted by the
bidder applicable per month per FPS Number of Fair Price Shops in the Group 3 (months))
in favour of MPSEDC for an amount ltltgtgt and guarantee the due performance by our constituent
as per the contract and do hereby agree and undertake to pay the amount due and payable under this
bank guarantee as security against breach default of the said contract by our constituent
In consideration of the fact that our constituent is our valued customer and the fact that he has entered
into the said contract with you we (name and address of the bank) have agreed to issue this
MPSEDC Page 65 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
Performance Bank Guarantee Therefore we (name and address of the bank) hereby unconditionally
and irrevocably guarantee you as under
In the event of our constituent committing any breachdefault of the said contract and which has not
been rectified by him we hereby agree to pay you forthwith on demand such sums not exceeding the
sum of amount ltltgtgt) without any demur
Notwithstanding anything to the contrary as contained in the said contract we agree that your
decision as to whether our constituent has made any such default(s) breach(es) as aforesaid and the
amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of
the said contract will be binding on us and we shall not be entitled to ask you to establish your claim
or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand
without any protest or demur
This PBG shall be remain valid during the entire engagement period (5 Years) plus additional 6
Months (ie 5 Years and 6 Months from start of contract period) subject to the terms and conditions
in the said Contract
We bind ourselves to pay the above said amount at any point of time from contract start until the
completion of the period ie (5 Years)+ 6 Months
We further agree that the termination of the said agreement for reasons solely attributable to our
constituent virtually empowers you to demand for the payment of the above said amount under this
guarantee and we would honor the same without demur
We hereby expressly waive all our rights to pursue legal remedies against MPSEDC and other
Concerned Government Departments of Madhya Pradesh
We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby
irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim
(by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period
from and including the date of issue of this guarantee through the period
We specifically confirm that no proof of any amount due to you under the contract is required to be
provided to us in connection with any demand by you for payment under this guarantee other than
your written demand
Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax
registered post or other electronic media to our address as aforesaid and if sent by post it shall be
deemed to have been provided to us after the expiry of 48 hours from the time it is posted
MPSEDC Page 66 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to
extend the period of this guarantee on the request of our constituent upon intimation to you
This Performance Bank Guarantee shall not be affected by any change in the constitution of our
constituent nor shall it be affected by any change in our constitution or by any amalgamation or
absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
available to and be enforceable by you during the period from and including the date of issue of this
guarantee through the period
Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is
restricted to amount ltltgtgt) and shall continue to exist subject to the terms and conditions
contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of
this guarantee
We hereby confirm that we have the powers to issue this Guarantee in your favor under the
Memorandum and Articles of Association Constitution of our bank and the undersigned isare the
recipient of authority by express delegation of powers and hashave full powers to execute this
guarantee under the Power of Attorney issued by the bank in your favor
We further agree that the exercise of any of your rights against our constituent to enforce or forbear to
enforce or any other indulgence or facility extended to our constituent to carry out the contractual
obligations as per the said Contract would not release our liability under this guarantee and that your
right against us shall remain in full force and effect notwithstanding any arrangement that may be
entered into between you and our constituent during the entire currency of this guarantee
Notwithstanding anything contained herein our liability under this Performance Bank Guarantee shall
not exceed amount INR ltltgtgt
The PBG shall be remain valid during the entire contract period (5 Years) plus additional 6 Months
(ie 5 Years and 6 Months from start of contract period) and We are liable to pay the guaranteed
amount or part thereof under this Performance Bank Guarantee only if we receive a written claim or
demand on or before hellip (Date) ie 5 Years and 6 Months from start of contract period for the
engagement of Agencies for Supply Installation and Maintenance of PoS Devices
Any payment made hereunder shall be free and clear of and without deduction for or on account of
taxes levies imports charges duties fees deductions or withholding of any nature imposts
MPSEDC Page 67 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not
receive the Performance Bank Guarantee within the abovementioned period subject to the terms and
conditions contained herein it shall be deemed to be automatically cancelled
This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby
submit to the exclusive jurisdiction of courts of Justice in Bhopal (MP) for the purpose of any suit or
action or other proceedings arising out of this guarantee or the subject matter hereof brought by you
may not be enforced in or by such count
Dated helliphelliphelliphelliphelliphelliphelliphellip this helliphelliphellip Day helliphelliphelliphellip 2014
Yours faithfully
For and on behalf of the helliphelliphelliphelliphellip
Bank
(Signature)
Designation
(Address of the Bank)
Note
This guarantee will attract stamp duty as a security bond
A duly certified copy of the requisite authority conferred on the officials to execute the guarantee on
behalf of the bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
MPSEDC Page 68 of 69
RFP for selection of System Integrator for Supply Installation with Application and Maintenance of PoS Devices
11 Annexure V Payment Schedule
Proposed Payment Schedule for Delivery Deployment and Maintenance support of PoS devices in
Madhya Pradesh ltltGroupgtgt for 5 years
Monthly Payment Details for Grouphelliphellip
Invoice No Date
Month Start Date Month End Date
S NoDistrict NameFPS Code No of days PoS
available online
Estimated Number
of Unique
Transactions (No
of ration cards)
Minimum 80
Transactions OR
20 days machine
available on FPS
Deductions due
to SLA
deviations
Amount
(INR)
1
2
3
4
20
Monthly Release of Payment
Authorized by
MPSEDC Page 69 of 69