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CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 1
Moving From the Classroom to Online Learning:
Critical Success FactorsLance Dublin
CEO & Chief Solution Architect
April 12th, 2011
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 2
SPEAKERS
Lance Dublin
Founder & CEO
Dublin Group
Linda Uli
eLearning Specialist
Cisco Systems
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 3
Agenda
Getting Started
Overview
5 Critical Success Factors
Wrap-up/Q&A
Leveraging Your Training Solution
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 4
You?
Your Organization?
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 5
Poll:
1. Have you been a learner/participant in a Webinar before today?
2. Have you led/taught a webinar or virtual class?
3. What stage is your organization in regarding webinars/virtual classrooms solutions?
a) Already implemented
b) Implementing now
c) Planning to implement
d) Doing research
a) Yes b) No
a) Yes b) No
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 6
Agenda
Getting Started
Overview
5 Critical Success Factors
Wrap-up/Q&A
Leveraging Your Training Solution
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 7
Benefits & Effectiveness
Logistics
Online Learning: Basics
OnlineLearning
Why Now?
AKA
UsesCommunications
Presentations
& Interaction
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 8
Today’s Challenges
Costs: Lower Reach: 24/7, Global
Time: More info, more often
Effectiveness:Retention
Impact: Productivity
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 9
P L
A C
E
An
ySa
me
T I M E
AnySame
The Learning World
Virtual
Physical
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 10
P L
A C
E
An
ySa
me
T I M E
AnySame
Learning Solutions
Virtual
Physical
E-Learninga-sync OL
ILTJob Aids
Labs
OnlineLearning
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Online Learning, aka …
• Synchronous learning/e-learning
• Virtual classroom
• Webinar
• Webcast
• E-Learning
• ?
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 12
1. Savings (e.g., costs)
• Learner travel, time & materials
• Administrative travel & time
• Instructor travel
• Lost productivity
• Replication of activity
$
‘Hard’ Benefits
2. Positive ROI
(return on investment) $
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 13
Soft Benefits
• Access
• Convenience
• Flexibility
• Retention
• Timeliness
• JIT Application
• Data, reporting and analytics
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 14
“… when the same lesson is delivered in two different media [classroom or virtual classroom], there is no real differences in learning. The reason? It’s not the media that cause the learning. Rather, it’s how the media are used.”
Source: Ruth Clark, Four Steps to Effective Virtual Classroom Training, The eLearning Developers Journal, May 2005
Research Says
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 15
• Display, explanation and discussion of relevant visuals
• Interactions using unique virtual classroom tools (i.e., whiteboard, chat, polling, application sharing)
• Collaborative work/learning in small groups
• One-to-many interactionsAdopted from: Ruth Clark
What Makes Online Learning Happen
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 16
Survey Says
88% agree that when setup properly, synchronous is as effective as face-to-face classroom instruction
Source: The eLearning Guild’s Synchronous Learning Systems Research Report, 2007;
(972 respondents)
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 17
Uses
Training Meetings
Conferences Coaching
Presentations Support
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Communications
Voice
• Conference number
• VOIP
Text
• Type on slide
• Chat
Video
• Instructor
• Participants
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 19
Presentation and Interaction
Slides and Visuals
Polling and Quizzing
Feedback (e.g. emoticons, hands)
Interactive Whiteboard
Breakout rooms and hands-on lab
Multimedia Presentations (i.e. Flash)
Application Sharing
Web Browsing
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 20
Question:
What makes the classroom work?
Type your response in the Q&A Panel (?)
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 21
ToolsClassroom Online
Show of hands Polls
Share an example of your own Chat
Lets brainstorm Whiteboard/ Chat
Watch this and be prepared to
respond
Pushing/ sharing media
Let me demonstrate Sharing application
I‟ll take you through the site and then
you can explore
Accessing / touring the web
Use a #2 pencil Tests (polls)
The practice unit begins on page Asynchronous task/assignment
Turn to your neighbor Breakout rooms
Are you paying attention? Attention indicator
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 22
Instructional Methods
Classroom Online
Projecting Sharing
Handouts File Transfer
Body language Status indicators
Verbal feedback Phone/VOIP
Whiteboard/flipchart Annotation tools
Group discussion / Q&A Chat / Poll
Eye contact Video
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 23
IT Considerations
• Record and playback
• Security (i.e., password secured)
• Multi-platform (i.e., PC, Mac, Linux)
• Performance and Scalability
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 24
Agenda
Getting Started
Overview
5 Critical Success Factors
Wrap-up/Q&A
Leveraging Your Training Solution
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 25
Sharing FeaturesFacilitated LearningCommunication Tools
In Your Toolbox
Chat
Q & A
Raise Hand
Feedback buttons
Emoticons
Video
Polling
Testing
Hands-on Lab
Breakout Session
File Transfer
Annotation Tools
Share Document
Share Application
Share Desktop
Share Web Browser
Share Web Content
Share Whiteboard
© 2011 Lance Dublin All Rights Reserved - 25CONSULTING
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 26
Session WindowMenu Bar:Provides access to all features and options available in the Training Manager window.
Content Viewer: Displays documents, presentations, and whiteboards.
Share Whiteboard
Share Desktop
Share Application
Share Document
Sharing Icons: Provide one-click access to share information.
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 27
Interaction: Best Practice
The approximate time it takes for participants to click the green checkmark.
The maximum time that you should let pass between interactions.
Make a choice with your pointer tool
Answer aloud / Raise your hand
Click the green checkmark
Use emoticons to share your mood
Highlight the answer
Type your answer in chat
Submit a question via Q&A
Discuss an example
Draw on the whiteboard
Answer the poll questions
Write your answer using the text tool
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 28
Interacting with Participants
Using Feedback Tools
Sending Chat Messages
Answering Questions with Q&A
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Annotation tools
Chat
Raise Hand
Mute
Audio
To ask a question:
Raise hand Chat Audio connection
To participate:
Annotation tools Chat
To mute/unmute your audio:
Click the Mute button
Tools You Can Use
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 30
Feedback Tools (Presenter View)
RaiseHand
ClearFeedback
NoYes
Go Faster
Go Slower
Emoticons
Feedback Results
AttentionTracking
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 31
Breakout Sessions
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In the Session
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Cisco WebEx Solutions
Cisco WebExEvent Center
Cisco WebExMeeting Center
Cisco WebExTraining Center
Cisco WebExRemote Support
Share anything online – complete with high-quality video and audio for a true face-to-face experience
Deliver high-impact, low-cost online events to up to 3,000 people at a time – anywhere in the world.
Train more people in less time in an engaging, online classroom environment
Resolve support issues fast with responses, quality remote assistance and control
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 34
Agenda
Getting Started
Overview
5 Critical Success Factors
Wrap-up/Q&A
Leveraging Your Training Solution
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 35
1. Right Solution
Right Solution
• Choose solution that is best „fit‟ for you
• Pre-install all software• Establish strong Internet
connection• Set defaults• TEST, TEST, TEST
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 36
2. Effective Design
Right Solution
Effective Design
• Adapt and enhance classroom content, materials and activities
• Plan for interactivity• Create polls &
interactions• Create visuals• Plan for time for log-in
& orientation• TEST, TEST, TEST
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 37
3. Qualified Instructors
Right Solution
Effective Design
Qualified Instructor
• Change your mindset• Adapt your language• Learn the tools• Pause & breathe• Relax & don’t rush• PRACTICE, PRACTICE,
PRACTICE
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 38
4. Prepared Learners
Right Solution
Effective Design
Qualified Instructor
Prepared Learners
• Offer ‘How-to’ sessions• Begin before you begin• Plan time to play
and practice• Provide support
and tools• Establish ground-rules
and follow them
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 39
5. Effective Change Implementation
Right Solution
Effective Design
Qualified Instructor
Prepared Learners
• Understand it’s a multi-dimensional change
• Focus on the ‘people-stuff’
• Develop a strategy & plan• Target acceptance,
adoption, and integration• Leverage early-adopters
and front-line managers
Effective Change Implementation
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 40
Agenda
Getting Started
Overview
5 Critical Success Factors
Wrap-up/Q&A
Leveraging Your Training Solution
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 41
Put Questions in Q&A
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 42
Lance DublinCEO & Chief Solution ArchitectDublin Consulting
Linda UlieLearning SpecialistCisco WebEx
Contact
To learn more about WebEx Training Center, schedule a demonstration
with an expert: http://www.webex.com/contact_sales.html
CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 43
Come Visit Us
www.webex.com