QUALITY MANUALMOTOROLA SOLUTIONSWHEN QUALITY MATTERS MOSTDEPENDABLE PRODUCTS AND SERVICES, ON TIME DELIVERY AND RELIABLE SUPPORT

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DEPENDABLE PRODUCTS AND SERVICES

ON TIME DELIVERY RELIABLE SUPPORT TRUSTED QUALITY

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OUR QUALITY POLICYMotorola Solutions is committed to quality.

We strive to earn your trust by consistently providing dependable products and services, on time delivery, and reliable support for all your mission and business critical applications.

We foster a culture of innovation and accountability that ensures our quality management system is continually evolving to meet your highest expectations. Our reputation and quality heritage represent our continued commitment to earn your trust as a complete solution provider.

ManageMent CoMMitMent Our senior leadership team is committed to providing you with quality you can trust. Collectively, the team ensures that we have a Quality Management System in place to provide the products, services and solutions you need for your mission and business critical applications. In order to ensure that our quality initiatives drive continual improvement in key focus areas our management team is responsible for:

n Developing qualitative and quantitative measurements

n Identifying improvement opportunities

n Providing resources for continual improvement

n Empowering organizations to make improvements

n Monitoring indicators and drive improvements across the organization

All Motorola Solutions employees are expected to perform to the absolute best of their abilities to provide you the quality you expect from your trusted solution provider.

Gene DelaneyExecutive Vice PresidentProduct and Business Operations

Mark F. MoonSenior Vice PresidentSales and Field Operations

Tom CollinsSenior Vice PresidentSupply Chain and Operations

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COMPANY OVERVIEWMotorola Solutions is the leading provider of mission and business critical communication solutions focused on government and enterprise markets. You can be assured when you select Motorola Solutions you are selecting a premier solution provider in the markets we serve: enterprise mobile computing, bar-code scanning, public safety communication, commercial two-way radios and wireless broadband networks.

Motorola Solutions is a global Fortune 300 company with a history of quality and innovation at its core. Highlights of our company footprint include:

n Primary R&D in 7 countries

n Manufacturing in 4 countries

n Employees in 65 countries

n Sales in over 100 countries

n 1,700 Direct sales representatives

n 25,000 Channel partners

Primary R&D Centers Manufacturing

geRManY

iSRaeL

PoLanD

inDia

UniteD StateS

MaLaYSia

MeXiCo

CHina

DenMaRK

MOMENTS THAT DEFINE USMotorola Solutions is proud of our heritage and is continually building on our legacy while investing in our future. Our investments in research and technology provide next generation solutions for both government and enterprise customers. Here are some of the highlights:

GLOBAL MARKETSCUStoMeR FoCUSeDWhether you are a government or enterprise customer, Motorola Solutions supports your business requirements with 1,700 direct sales representatives and 25,000 channel partners—making sure you have the support you need when it matters most.

1983LS 7000 Laser Bar Code Scanner

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government Retail and Hospitality

transportation and Logistics

Manufacturing and Supply Chain

energy and Utilities

Healthcare education

2005MotoMeSH Broadband Radio network

1936Police Cruiser Radio

1958Motrac transistorized two-Way Radio

1940Handie-talkie two-Way Radio

1969Radio transponder Relays 1st Words From the Moon 1986

invented Six Sigma Quality Process 1991

1st two Dimensional Bar Code Scanner

20021st Wireless Switch

20022nd Malcolm Baldrige national Quality award

1988Malcolm Baldrige national Quality award

2003MC9000 Rugged Mobile Computer

2000First 700 MHz Public Safety network

TODAYaPX two-Way Radio

1972MoDat Vehicular Data Radio System

2006RFS7000 RF Switch

1999national Medal of technology

20042nd national Medal of technology

19891st Commercial Spread Spectrum WLan

TODAYnext generation MC9500 Mobile Computer

TODAYeS400 global enterprise Digital assistant

1994iDen Digital Radio network

PORTFOLIOWith over 80 years of industry experience and our commitment to be your end-to-end solution provider, you can count on us for all of your mission and business critical communication needs. We are recognized as a technology leader with an exceptional solutions portfolio in the products and services we offer.

SERVICES

SYSTEM INTEGRATION

SUPPORT LIFE CYCLE REPAIR

TRAINING MANAGED SERVICES

PARTS AND RENTAL EQUIPMENT

PRODUCTS

TWO-WAY RADIOS MOBILE COMPUTING WLAN

SYSTEMS DATA CAPTURE VOICE OVER WLAN

APPLICATIONS RFID WIRELESS BROADBAND BACKHAUL

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CHieF teCHnoLogY oFFiCe The Chief Technology Office includes technology experts who provide support to all areas of the business with regard to emerging opportunities, building consistent platforms, driving IT strategies and project priorities, cost structure alignment, and transformational initiatives.

QUaLitY oFFiCe The Quality Office represents global management of the Quality Management System and is supported by the leaders across all business. The Quality organization is chartered to ensure that all employees are focused on delivering dependable products and services, ensuring on time delivery, and providing reliable support to all customers globally. Highlights include:

n Ensure that processes needed for the Quality Management System are established, implemented, and maintained.

n Provide senior leaders with analysis, metrics, and recommendations for continued improvements of our Quality Management System.

n Provide awareness of customer requirements throughout the organization.

SaLeS anD FieLD oPeRationS Sales and Field Operations is the focal point of communication with customers and potential customers in each of the regions. This organization identifies and proactively responds to new market trends and opportunities and works closely with other business functions to ensure we serve your distinct needs through our direct and indirect channels. Highlights include:

n Development and support of our channel partner network through the Partner Empower Program

n Business development activities

n Design, integration, and provision of customer specific solutions

n Order administration and logistics

n Project management for infrastructure and subscriber networks

n Value added services

n Technical and field support services

PRoDUCt anD BUSineSS oPeRationS PRoDUCt DeVeLoPMentProduct Development is responsible for the management of our product portfolio including the design and development of hardware and software. This organization is chartered with providing end-to-end solutions for our customers through ongoing research and development with input received directly from customers, the Sales and Field Operations team, the Business Operations team, as well as industry and market trends.

BUSineSS oPeRationSBusiness Operations is responsible for world-class manufacturing, distribution, call center and repair operations focused on achieving on time delivery of high quality, cost-effective products and solutions.

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QUALITY OFFICE

CHIEF TECHNOLOGY OFFICE

Go to Market Teams

Channel Management

Services

Development

Radio Solutions

Enterprise Solutions

Wireless Networks Solutions

Operations

Supply Chain

Distribution

Repair Depots

Call Centers

PRODUCT AND BUSINESS OPERATIONS

SALES AND FIELD OPERATIONS

ORGANIzATION OVERVIEWMotorola Solutions is organized to collaborate and align our quality initiatives to produce dependable products and services, ensure on time delivery, and provide reliable support so you can rise to the moment—and be your best when it matters most.

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Our business model defines the overall interaction of the processes throughout the organization. With this model, each function implements and maintains relevant processes and conducts reviews to ensure that every process is operating in accordance to our Quality Management System requirements.

The Quality Management System has been developed using a process approach and is based upon 3 main focus areas:

n Organization structure

n Products and services provided

n Applicable standards requirements

ISO 9001 is the primary Standard on which the Quality Management System is based; however due to the business environment in which we operate, other Standards are incorporated as appropriate.

The Quality Management System applies to all Motorola Solutions processes used globally including:

n Strategy and business development

n Design and development of products, systems and services

n Manufacturing, distribution and channel management

n Sales, service and support functions

n Outsourced processes

QUALITY MANAGEMENT SYSTEM CUStoMeR FoCUSeD BUSineSS MoDeL

MOTOROLA SOLUTIONS BUSINESS MODEL

SUPPORTING PROCESSES

Performance Management Quality IQ Product Life CycleProduct Compliance Management

Sales and Field OperationsProduct Operations Business Operations

Vision and Strategy Quality Management System Customer Advocacy

MANAGEMENT PROCESSES

Portfolio Life Cycle

Solution Development

CREATE

Pre-Sales

ACQUIRE

Project Initiation

ORDER

Build

LogisticsIntegrationDistribution

SUPPLY

Install and Commission

DEPLOY

Services Life Cycle

Repair

SUPPORT

OPERATING PROCESSES

Customer Satisfaction

Customer Requirements

Customer Solution Design

Functional Organizations Supporting the Model

End of Life Take-back Recycling Program*

*Not available in all countries.

ManageMent PRoCeSSeS Our management processes set the purpose and the strategy for our operating and supporting processes by actively listening to the voice of the customer and the industry. These activities include resource planning and development, performance reviews against objectives, and continual improvement through our Quality Management System.

Management processes also include programs designed to support our business model and drive continual improvement efforts to become your trusted partner such as:

CUStoMeR aDVoCaCY – QUaLitY tHRoUgH tHe CUStoMeRS’ eYeS We are committed to being a customer-focused organization that creates superior value and partnership by listening to the voice of the customer. Programs are centered on aligning business improvement plans and actions specific to customers’ feedback:

n Customer perception survey

n Customer scorecard program

nTransactional surveys

nCustomer issue resolution process

oPeRating PRoCeSSeSCore activities are implemented on a daily basis to produce dependable products and services, ensure on time delivery, and provide reliable support to our customers.

CREATE: Product Operations is responsible for the design and development of all products. Sales and Field Operations interfaces with these activities to further refine and develop customer solutions and services.

ACQUIRE: Sales opportunities are captured and managed by Sales and Field Operations, either directly through our dedicated sales force or indirectly via our Channel Partner Empower Program. Opportunities are developed in partnership with Product and Business Opportunities.

ORDER: Customer orders are received and verified by Sales and Field Operations before being processed by Business Operations.

SUPPLY: Products are manufactured and distributed by Business Operations using lean principles and Six Sigma methodologies.

DEPLOY: Project Managers within the Sales and Field Operations teams control the installation and/or commissioning of products.

SUPPORT: Reliable support for customers is provided through all business functions. Take-back programs are offered to responsibly recycle or dispose of end of life equipment.

SUPPoRting PRoCeSSeS Methodologies and tools are utilized by the organization to drive the implementation of the Quality Management System and identify opportunities for improvement.

PeRFoRManCe ManageMent Designed to align employees’ goals with the strategic objectives of the organization and measure their overall performance.

PRoDUCt CoMPLianCe anD PRoDUCt LiFe CYCLe ManageMent Established to ensure that products comply with required specifications and standards and that we have the necessary measures in place for continual improvement and to support the product through its life cycle.

QUaLitY iQ Encourages employees to develop critical quality skills and improvement of overall quality performance by completing training and testing through white and yellow badge certification.

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Management drives implementation and continually improves its business processes, products, and the effectiveness of our Quality Management System through the use of the following:

n Motorola Solutions’ Quality Policy

n Goals and objectives identified on performance scorecards

n Management and operational reviews

n Internal and external audits

n Performance measurements and evaluations

n Customer feedback

Additionally, there are programs focused on continual improvement designed to share knowledge, coordinate activities, and achieve effective sustainable results for our customers. The following programs are also in place to help foster an atmosphere of continual improvement and dedication to quality.

Lean SiX SigMa Applies key methodologies and processes across the organization including product development in order to reduce or eliminate variation and waste.

FLaWLeSS LaUnCH Designed to improve product quality by releasing and delivering products on time, with expected features and quality levels.

QUaLitY aUDitS Audits are conducted regularly by trained internal and external auditors. Audit results are documented, corrective actions are taken and verified using the closed loop process.

QUaLitY ReCognition Nominations are made by employees to reward individuals or teams that make significant contributions to the organization by improving quality and ultimately improving customer satisfaction. Employees are encouraged to submit ideas and improvement efforts via employee surveys and engagement efforts

DoCUMent ContRoLThe following document control structure has been implemented and is used to support our Quality Management System.

As we focus on continual improvements, processes are established, implemented, amended, and withdrawn as required by the changing needs of the organization. Factors that influence change include:

n Vision, strategy and objective modifications

n Legal requirements and risks: contractual, statutory, stakeholder

n Technology needs

In addition to Sales and Field Operations and Product and Business Operations, there are specialized services to support the business functions in accordance with process requirements. These business groups are governed by Motorola Solutions policies, have dedicated personnel to support each business function, and support the QMS process. Business functions that fall into this category include:

Additionally, we rely on third party suppliers to fulfill some of our business requirements. In these situations, Motorola Solutions manages the products or services supplied to ensure we are delivering on our customers expectations.

SCoPe oF iSo 9001 CeRtiFiCationSales, hardware, software and system design, prototyping, manufacturing, distribution, system integration, support and service of radio solutions, enterprise solutions, wireless networks and accessories, cellular products and cable network infrastructure. PAGE 9

QUALITY MANAGEMENT SYSTEMDeSigneD FoR ContinUaL iMPRoVeMent

Quality Manual

Business Function Global Procedures

Regional Procedures

Work Instructions

Support Documents

n Human Resources

n Information Technology

n Legal

n Marketing

n Procurement

CORPORATE RESPONSIBILITYMotorola Solutions is working to be part of the solution to climate change and a good environmental steward. We are exploring opportunities to help our customers reduce their environmental footprint and to make it easier for employees and consumers to lead greener lives.

Our company is working to make products with reduced environmental impact by:

n Using environmentally preferred materials in our products and reducing packaging.

n Making our products more energy efficient in operation and stand-by mode.

n Offering take-back programs in the United States and Canada in accordance with the WEEE directive in Europe. Additional programs will soon expand to other regions.

n Working continually to improve energy efficiency in our operations by reducing our energy use, purchasing renewable energy and using more efficient freight packaging.

n Being involved in voluntary climate change programs that promote awareness and encourage us to be transparent about our actions and improve our own performance.

n Receiving certification that key Motorola Solutions sites throughout the world are certified to ISO 14001 Environmental Health and Safety Standard.

Motorola Solutions’ environmental performance is rated as best in class by respected independent monitors. In addition to our environmental activities, we have a strong commitment to improving social and environmental conditions in our supply chain, and we expect our suppliers to act fairly and responsibly as well.

The moment to help create a greener, healthy environment is now. As your trusted partner you can be confident that we are committed to being part of the solution for our future.

Technology plus ecology.

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MOTOROLA, MOTO, Motorola Solutions and the Stylized M Logo are trademarks or registered trademarks ofMotorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of theirrespective owners. © 2011 Motorola, Inc. All rights reserved.

Motorola Solutions, Inc. 1301 East Algonquin Road Schaumburg, IL 60196

www.motorolasolutions.com

RO-99-2216-Jan 2011