Motor Trader Online Edition

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motor trader queensland | vol. 83 | issue 11 | December 2012/January 2013

Motor trade golf results

Managing phobias

Public holidays 2013

Motorcycle theft

Exemplary apprentice

Boost the bottom line

The MTA Queensland logo provides an element of differentiation between you and other businesses and may just form the key point of difference for a potential customer.

MTA Queensland actively lobbies Governments with the best interest of our members to reduce red tape and streamline process for business owners.

Being a Member gives you input in the future productivity and profitability of your industry and the opportunity to positively influence it’s future through divisional and regional committees.

One Stop Industry Advice• Technical Information Service

Ever had the situation of working on a vehicle which you don’t usually work on? You don’t need a vast technical library – all you need is MTA Queensland membership to get all the technical resources you need.

• Industrial RelationsAs a member of MTA Queensland you have access to industry specific-industrial relations expertise for advice and legal representation

• Consumer ComplaintsMTA Queensland will assist member businesses and mediate in the event of a consumer complaint.

• Legal Advice Members can access professional legal assistance as part of their membership of MTA Queensland – intial phone advise free

• Industry AwarenessMembers receive regular industry specific publications keeping you abreast of changes, legislative requirements, developments and initiatives in your industry.

Motor Trader, the official publication of MTA Queensland is issued monthly as part of your membership.

MTA Queensland, Building 8, 2728 Logan Road Eight Mile Plains Qld 4113 07 3237 8777 [email protected] www.mtaq.com.au

MeMbers cAn receive A subsTAnTiAl sAvings And efficiencies viA our corporATe pArTners

corporate express is the leading supplier of a complete range of office consumables, bulk stationery and janitorial supplies.

The commonwealth bank offers members some of the lowest eftpos charges in the country. Savings in the thousands of dollars have been achieved by members who opted for the CBA deal.

The capricorn society is the largest independent automotive parts buying cooperative in Australia. The Society is based on group purchasing to secure price advantage.

give yourself an advantage- a well-known identifiable brand that signifies trust

dun and bradstreet is the nation’s foremost credit control and debt collection agency, with an enviable record of service to the recoverables industry. Members are eligible for substantial savings on annual subscriptions.

nrMA insurance has vast experience in the provision of a superior level of specialist insurance services to the automotive industry, using the buying potential of the member base, can achieve pricing far more attractive than business owners are able to negotiate individually.

MTAA superannuation, our superannuation partner has over 200,000 members who are enjoying excellent returns from the Fund.

1motor trader queensland

Corporate Partners

2012

0045

Official Publication of the Motor Trades Association of Queensland

Head OfficeBuilding 8, 2728 Logan Road, Eight Mile Plains, Qld 4113P.O. Box 4530, Eight Mile Plains, Qld 4113 Tel: 07 3237 8777 Fax: 07 3844 4488Toll Free: 1800 177 951Email: [email protected]: www.mtaq.com.au

EditorMichael Taylor

Art DirectorMarco Ilinic

Industrial Relations Ted Kowalski Michelle Chadburn

Policy Kellie Dewar, General Manager MTA Queensland

Advertising EnquiriesJeff DunlopMobile: 0422 075 007Facsimile: 07 3844 4488Email: [email protected]

EditorialEditorial submissions are welcomed but cannot be guaranteed placement. For more information telephone the Editor 07 3237 8777

Subscription Rates (including GST)Australia: $72.60 annuallyOverseas: $110 annually

Motor Trader Publishing PolicyMotor Trader is the official publication of the Motor Trades Association of Queensland. The role of Motor Trader is to inform members of current issues and legislation affecting the industry. As such it can be regarded as the business magazine for the Queensland motor industry. The role of Motor Trader is not to be in competition with the technical magazines already on the market. It will advise of new vehicles being released and of the latest technology incorporated into them; it will advise of latest technology affecting members in each of the MTA Queensland Divisions; it will keep members abreast of the latest in motor industry training and industrial affairs; and it will keep members informed of the latest technical aids available through MTA Queensland Member Services, which will assist members in staying ahead of the technological revolution presently being encountered within the motor industry. The publisher reserves the right to omit or alter any advertisement and the advertiser agrees to indemnify the publisher for all damages or liabilities arising from the published material.

MTA Queensland ABN: 74 028 933 848

contents

Willowbank Raceway has undertaken a joint venture with Ipswich City Council and

Ipswich Cycling Club, p. 32

Toyota Australia launched a new brand that will provide factory-backed reassurance

for people buying pre-owned Toyota cars, p. 18

Consider boosting your profit by analysing which of your products and services are the

most profitable, or which ones can be made more profitable, p. 10

2. From the editor

3. Industrial Relations Members

4. Policy/Viewpoint

Member Profiles6. Miami Smash Repairs

Bob Jane T-Mart

Laurie’s Auto Electrics

Features8. Maranoa Mechanical

10. Boosting Your Bottom Line from the top

20. Mitigating the risk of motorcycle theft

22. Incorrect replacement flywheels lead to ongoing problems

Industry Update12. Globe trotting motorcycling couple’s Australia leg

13. New push for Ssangyong brand

14. Top Gear’s 3-year run in Sydney

15. Braking system impresses city government

The Bruce Highway: “An absolute priority”

18. Toyota launches ‘used car’ brand; stays at top in new car sales

19. Lowest diesel fuel consumption record

MIT News24. The exemplary apprentice

Automobile News26. Great Wall X series

Aventador LP700-4 Roadster

Lotus Exige S

27. New-Look Mazda MX-5

Picasso Vision

Toyota Yaris

Health28. What are you afraid of?

Sport30. Motor Trade Golf Tournament

31. Major step forward in electric motorsport

32. Cycling club calls Willowbank home

2 motor trader queensland

from the editor Michael Taylor, Editor

go to where it says ‘Queen’s Birthday’, cross out ‘7th October’ and write in next to that, ‘10th June’.

These late change announcements of holiday dates have affected nearly all 2013 diaries that are currently in circulation – so if you will be utilising a different diary, check that one too. However, if you would still like to order a 2013 Retail Motor Trade Diary, stocks are now very low. Please telephone 07 3237 8777 at your earliest convenience. They are running out the door at a special Member’s price of $22.

Be sure to have a read of Kellie Dewar’s Policy/Viewpoint article starting on page 4. Kellie gives a comprehensive year end wrap up of various issues that may be affecting you, i.e., for those businesses falling under the legislative

stewardship of Brisbane City Council, there is a new red tape-reducing planning scheme on the agenda for industrial areas that if approved, will make it quicker and easier for those of you intending to apply for planning permissions. In keeping with the shredding of red tape, read on to page 5 where Kellie gives a clear synopsis of what the Queensland Government made effective on 1 November – the new National Code of Practice for Light Vehicle Construction and

Modification – that allows for a much larger range of modifications to be certified by approved persons.

MTA Queensland member Emily Martin of Maranoa Mechanical in St. George (pages 8 & 9) gives us some insights into the company’s daily operations and employee development, and shares some tips she learned from a farmer on the topic of staff management. Emily has been the company director at the award winning business for the past six years.

Many people look forward to the New Year for a new start on old habits. What are you going to do? One thing’s for sure: “A good conscience is a continual Christmas”, according to Ben Franklin – but no matter what your spiritual (or not) proclivities, we wish you a terrific holiday break and a successful New Year!

A good reminder (page 3) is provided by our Industrial Relations Manager, Ted Kowalski,

regarding the confusion over the dates of next years Queen’s Birthday and Labour Day holidays. For those of you who now have in your possession the 2013 Retail Motor Trade Diary, open it up to the first page, get a pen, go to where it says ‘Labour Day’, cross out ‘6th May’ and write in next to that, ‘7th October’. Then

Be sure to have a read of Kellie Dewar’s Policy/Viewpoint article starting on page 4. Kellie gives a comprehensive year end wrap up of various issues that may be affecting you.

Government funding is available for eligible candidates.

Trade skills recognition is a way of gaining formal qualification to recognise your skills and work experience. If you have not completed an apprenticeship in Australia or you have gained trade skills overseas, you can have your skills, work experience and overseas trade qualifications nationally recognised.

Criteria1. Australian or New Zealand citizenship

2. Permanent residency in Australia

3. Hold a provisional Visa (163, 309, 310, 457, 820 and 826) or Skilled Independent Regional (SIR) Visa or Temporary Protection Visa (TPV)

Telephone the MTA Institute of Technology on 1800 884 137, today! [email protected] | www.mtait.com.au INSTITUTE OF TECHNOLOGY

2012

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Limited time only!

Have your trade skills recognised


industrial relations Ted Kowalski, Industrial Relations Manager

Public holidays and permitted vehicle trading hours for 2013The Gazetted Public Holidays for 2013 are:New Year’s Day Tuesday 1st January

Australia Day Monday 28th January

Good Friday Friday 29th March

Easter Saturday Saturday 30th March

Easter Monday Monday 1st April

Anzac Day Thursday 25th April

Queen’s Birthday* Monday 10th June

Brisbane Show Day Wednesday 14th August

Labour Day* Monday 7th October

Christmas Day Wednesday 25th December

Boxing Day Thursday 26th December

* NB. Queen’s Birthday has been moved back to the second Monday in June and Labour Day has been moved to the first Monday in October.

Permitted trading hours for motor vehicle dealers are as shown below:Motor Vehicle Dealers in Brisbane, Ipswich, Logan, Beenleigh, Pine Rivers, Redland, Gold Coast, Redcliffe And Near North Coast (Shires of Noosa, Maroochy, Landsborough and Caboolture)May trade on the following gazetted public holidays i.e., Tuesday 1st January, Monday 28th January, Saturday 30th March, Monday 1st April, Monday 10th June, Wednesday 14th August, Thursday 26th December from 8 am To 6 pm.

All dealers in the above areas must close on Friday 29th March, Thursday 25th April, Monday 7th October, Wednesday 25th December and all Sundays.

Motor Vehicle Dealers in the rest of Queensland (i.e., those areas not listed above)Must close on all gazetted public holidays i.e., Tuesday 1st January, Monday 28th January, Friday 29th March, Saturday 30th March, Monday 1st April, Thursday 25th April, Monday 10th June, Monday 7th October, Wednesday 25th December, Thursday 26th December and all Sundays and local Show Days.

MTA Queensland welcomes the following new membersBusiness Name Principal/s Address/Email Division

AMW Auto Experts Navdeep Sidhu 245/49 Station Road, YEERONGPILLY QLD 4105 [email protected]

AED

Bear’s Body Works Graham & Nicole Nicholls Lot 2 Mac Peak Crescent, SMITHFIELD QLD 4878 [email protected]

NACA

C & J Mechanical Repairs Craig & Janet Collard 3/46 Blanck Street, ORMEAU QLD 4208 [email protected]

AED

Northstar Mechanics Luke Haber, Stuart McMurtrie & Damian Bonato

11 O’Loughlin Street, NORTH MACKAY Q 4740 [email protected]

AED

TransferBusiness Name Principal/s Address/Email Division

C & L Jacobs Panel and Paint Repairs Lawrence Peters 417 Wondall Road, TINGALPA QLD 4173 [email protected]

NACA

members


policy/viewpoint Kellie Dewar, General Manager MTA Queensland

This is my final Viewpoint for 2012 so I trust you will forgive me if it is a little longer than

usual. As I prepare it in our new headquarters, I am reminded of memories of twelve months ago. Then, we were in engrossed in the pack up of the temporary Cannon Hill office for transit to our new headquarters at Eight Mile Plains. At the same time we were busy overseeing the fit-out of the new building.

The task was to commence service delivery to Members and the training curriculum from the new facility from the beginning of 2012. It was challenging and we succeeded. Now, the building has been opened by the Premier, The Hon Campbell Newman MP and named “The Sir Jack Brabham Automotive Centre of Excellence” and truly is the home of MTA Queensland. We are looking forward to a positive 2013 delivering to and for Members and providing our outstanding training curriculum to trainees and apprentices.

I say a heartfelt thank you to Members for their understanding as we attended to the logistics and other matters and events across the year.

Property Agents and Motor Dealers Act 2000In my last column I indicated that I was to meet with the Office of Fair Trading to discuss the specific legislation for motor dealers to replace the PAMD Act. Progress is being made and the understanding is that we can look forward to the new legislation in the New Year.

at the bowser, and then enters the store and advises that they don’t have any money, or pay with a card they know will be declined. The QPS has warned that in these circumstances “service station staff have no authority to retain any item of property as security, and any attempt to do so could constitute a separate offence of stealing on the part of the service station attendant.” We will continue to work with the QPS on fuel theft and will keep members updated.

BCC New planning scheme: Brisbane Industrial Areas Dani Fioretti and I recently met with representatives of the City Planning and Sustainability section of the Brisbane City Council to discuss the development of

a new planning scheme for Brisbane industrial areas. The changes, which are still in the approval stage, will replace the current City Plan scheme and are designed to reduce red tape around planning processes making it quicker and easier for many businesses applying for planning permissions. The changes will also aim to protect dedicated industry areas from residential encroachment.

We will work closely with the Brisbane City Council to ensure that the interests of members are protected during this process. MTA Queensland will also assist by disseminating information about the changes to the automotive industry once they receive the necessary approvals (expected around

Drive-Offs“Drive offs” continue to be a worry for our Service Station & Convenience Store Association Members and it is not a local problem. In Victoria, the Australian Consumer and Competition Commission recently held a forum attended by fuel industry operators and police to discuss fuel drive-offs. A mooted possible remedy is pre-payment at the bowser. For our Members this is not the preferred option as it introduces difficulties for the consumer and substantial costs for the service station operators.

We have been liaising with the Queensland Police Service (QPS) on drive-offs and another worrying trend: “failure to pay”. This is when a person fills up

A new planning scheme for Brisbane industrial areas are designed to reduce red tape around planning processes.


March 2013). I will keep members updated as more information comes to hand. More information about the progress of the changes can be found online by searching “Brisbane's draft new City Plan”. Federal Small Business

CommissionerIn submissions relating to Federal small business matters, we supported the concept of an Australian Small Business Commissioner. As from 2 January 2013, the inaugural Australian Small Business Commissioner, Mark Brennan, will start his position. He will work closely with the Australian Government to provide quality advice on issues that impact small business.

InformationThe Fair Work Ombudsman has published a Fair Work Handbook to assist employers better understand the Fair Work Act and their obligations

under workplace laws. It provides an overview of the aspects of the Fair Work Act in which employers

must be familiar. It is available from the website of the Fair Work Ombudsman‘s “My business” page.

Also, the Fair Work Ombudsman has released the findings of its national education and compliance campaign in the vehicle repair and maintenance industry. This was designed to increase employer awareness of workplace laws, including the Vehicle Manufacturing, Repair, Services and Retail Award 2010. Members can access a copy of the

National vehicle repair and maintenance campaign report on the Fair Work Ombudsman website.

2012 but there will be a 6-month transitional period. This is to allow vehicle owners, modifiers and approved persons to become familiar with the new code and to finalise any modifications commenced under the Code of Practice.

I refer interested Members to the TMR website which provides information about the NCOP and related changes that have been made. TMR has also published a number of Vehicle Standards Instructions summarising the changes and also available online. Remember too, that our MTA Queensland Member Services team is available to help.

Red-tape reduction measureMember’s attention is drawn to a sensible red-tape reduction measure. The Queensland Government has adopted the National Code of Practice for Light Vehicle Construction and Modification (NCOP), which was developed by all Australian registration authorities in consulation with key industry organisations.

The NCOP will replace the existing code of practice, the Code of Practice – Light Vehicles, and will allow for a much larger range of modifications to be certified by Approved Persons, removing the need to apply to the Department of Transport and Main Roads (TMR) for approval. Under the previous rules, the owner of a vehicle was technically required to obtain an approval for any modification that was made to a vehicle, even when the modification was only installing an accessory such as a CB radio, alarms, roof racks, etc.

The NCOP commenced operation on 1 November

The Fair Work Ombudsman has published a Fair Work Handbook to assist employers better understand the Fair Work Act and their obligations under workplace laws.

October motor vehicle salesMotor Vehicle sales decreased in October by 2.8% with the sale of 20,048 units. Although down compared with the previous month, current sales are much better than the 18,906 sales of October 2011. The outlook seems positive as the Westpac Melbourne Institute Index of Consumer Sentiment increased by 5.2% in November and we can still hold hope that the Reserve Bank will cut the cash rate at its December meeting.

Christmas and New Year GreetingsReflecting on 2012, it has been one of substantial achievements, in each of which we all can take pride.

On behalf of all Staff at MTA Queensland, I wish all Members a very Happy Christmas and a prosperous 2013.

MovemberMovember has invaded our office. Some of our male colleagues are taking on new personas with moustaches of all shapes and sizes. We are supporting them in their goal to raise vital funds for men’s health, specifically prostate cancer and male mental health.


member profiles

Business name:

Laurie’s Auto ElectricsLocation: 55 Archer St., Rockhampton

Type of business: Auto electrical repairs

Number of employees: 5

Trading since: 1989

MTAQ member since: 1989

Business name:

Bob Jane T-MartLocation: North Rockhampton

Type of business: Tyre Dealership


Trading since: 2006


Business name:

Miami Smash RepairsLocation: Miami, Gold Coast

Type of business: Panel Beating & Spraypainting


Trading since: 1982


How did you hear about the Motor Trades Association of Queensland?

Previous employer was a Member.

How has being an MTAQ member benefited your business?

We have trained 2 apprentices through MTAQ so far. We also receive lots of technical advice.

What has been your proudest business achievement to date?

Being a profitable business for 23 years.

What is the best thing about working in your industry?

Met some great customers along the way.

What is the best piece of business advice you have ever given or been given?

Be diligent about account credit terms and always do the job right the first time.

What would you say to someone thinking about joining MTAQ?

Definitely join for support in the motor trade.



Through Bob Jane franchisee meetings.


Access to Ted Kowalski and his seminars; and information from Member Bulletins.


Winning overseas trips as incentives from tyre manufacturers. Winning Queensland franchisee outstanding achievement award.


Meeting people, customers, etc.


Closely monitor profit/loss performance and benchmarking.


Without a doubt, if you are in the industry you shouldn’t be without MTAQ.


Have been in the industry for 30 years.


Being able to access Industrial Relations information through Ted Kowalski; and Ben and Mark representing our industry on our behalf.


Building a repeat customer base that has sustained our business through some very tough times.


Meeting like-minded people and building long-term relationships.


Build a loyal and faithful workforce/ team.


We would recommend they join as the MTAQ is the leading body that represents our industry. If you want change, then this is your Association.

Member profile correction announcement: The profile of Miami Smash repairs on page 9 of the November edition of Motor Trader was not that of Miami Smash Repairs. The correct profile is outlined below.


When we started, our vision was to be the leading independent automotive service centre in St George and surrounds” said

company director, Emily Martin.

“We wanted to be professionals by offering excellent customer service and superior technical expertise.

“Our plans were to expand our range of automotive services and products from the small base we started with – an underdeveloped Repco Authorised Service Centre," she added.

From the out set, the owners have taken a whole of business approach – first in identifying the immediate challenges the business faced then piecing together targeted solutions that would enable Maranoa Mechanical to fulfil its vision.

Impacting the automotive industry as a whole and in particular businesses in rural Queensland, ‘skills shortage’ – as a result of mining, natural disasters and migration to urban areas - was a key

element in Maranoa Mechanical’s fresh approach to overcoming this challenge. Immediate resolutions undertaken by the business included offering young apprentices a career pathway; offering mature aged tradesmen the opportunity to get their skills recognised; up skilling existing staff; and expanding the service offerings of the business.

“For example, we became accredited for air conditioning, bought a tow truck and took on the RACQ contract, took on Ironman 4x4 distributorship, took on RACQ Autoglass (windscreens) and targeted log book servicing and commercial fleets,” Ms. Martin explained.

In addition, the owners have had extensive experience in building a skilled team at Maranoa Mechanical.

“We sponsored a qualified technician on a 457 work visa from overseas,” Ms. Martin said.

“The process was quite long and we invested considerable time in preparing

the candidate and his partner for life in a rural town in western Queensland.

“Prior to their arrival, they were very keen for a ‘tree change’ and intended to use the opportunity to study and live a quieter life.

“Ultimately, he left for all the reasons we highlighted as potential challenges for people moving from the city to the country.

“That’s not to say we wouldn’t go through the process again for specialist positions, but would proceed with caution,” she said.

The business has also employed a ‘mature age’ auto electrician from Zimbabwe who came to Australia as a permanent resident.

“We helped him go through the process of getting his skills recognised in Australia by bringing in the assessor from Brisbane, which meant we were able to keep Andre in the workshop.

MaranoaMechanical

Since Emily Martin and Brad Goldthorpe took ownership of Maranoa Mechanical six years ago, the St George-based MTA Queensland member has gone from strength to strength including expanding its mechanical services, focusing on staff development and being awarded the prestigious Repco Authorised Service Outstanding Customer Service Award 2012.

“


“We are very lucky that RTO’s (Registered Training Organisations) are willing to come to St George to teach apprentices in the workplace.

"Otherwise, apprentices would have go to Brisbane for up to a 7 week block per year to do theory,” said Ms. Martin.

Maranoa Mechanical also makes use of the local high school work experience program as well as the school based apprenticeship program for recruitment purposes.

“We remain focused on offering young apprentices a career pathway with plenty of opportunities for experience, qualifications and responsibility," Ms Martin said.

“For example, there’s the opportunity to acquire a truck licence and gain an RACQ tow truck operator’s certification.

“In-house Repco technical training is available in addition to apprenticeship course work.

"After the first trade qualification, employees can go on to achieve air conditioning certification, road worthy examiner status, and now a second trade – auto electrical.

"There’s also the opportunity to train in a Foreman’s role and the chance to run the business in our absence. This all occurs in a culture of ‘opportunity with responsibility’, but without being incriminated for mistakes when learning, which is always under close supervision for quality assurance purposes,” Ms. Martin explained.

In addition to mechanical training, Maranoa Mechanical also gave three of its administrative staff the opportunity to gain a Cert III in Business Management to recognise their existing skills and gain some new insights.

MTA Queensland membership has enabled the business to stay on top of current legislation that affects employer and employee, as well as being kept in the loop on training and assessment options.

“Over the past six years we have really appreciated and valued the Industrial Relations services that are provided to members,” Ms. Martin said.

“The Member Bulletins and Federal Bulletins with award information have been invaluable, as are my long phone calls to Ted Kowalski.

“I also attended a workshop presented in Toowoomba last year by Ted. It is great to have such knowledge literally a phone call away. More recently we have asked MTAQ to complete a skills assessment for one of our technicians, and auto electrical trade training. We also value the general industry advocacy work that Ben Chesterfield does,” she said.

“It is difficult to define our proudest business achievement, as we have enjoyed many incremental milestones and awards as part of our journey.

“We feel most proud witnessing our team everyday, looking professional, delivering exceptional customer service and technical expertise.

“When we reflect on each individual and their skills when they commenced employment with us, and their capability now, we feel proud of each of them. Likewise, we feel pride when a customer expresses their gratitude for a job well done.

“A very smart horticultural farmer in far western NSW once shared with me his philosophy on staff management, and it has stuck with me. Pay them well, expect perfection, respect their opinion, be collaborative in decision making, take a personal interest in them, don’t let issues stew and don’t put square pegs in round holes,” Ms. Martin said.

“To be successful in the automotive industry as an independent service centre, one of the many things you need to do is surround yourself with successful and likeminded businesses. Being members of several industry networks as we are, is a basic but very important and valuable investment in our future,” she concluded.

Maranoa Mechanical, 12 Beardmore Place, St George QLD 4487, tel 07 4625 3663.

Maranoa Mechanical - awards to date:

National Winner, Repco Authorised Service Customer Service Award 2012

Automotive technician, Luke Maddox, finalist, Queensland Training Awards, Darling Downs South West Division, 2012

Winner: "Excellence in Staff Development, Rotary Balonne Shire Business Awards 2009"

Winner: "Best Overall Business, Rotary Balonne Shire Business Awards 2008"

MTA Queensland membership has enabled the business to stay on top of current legislation that affects employer and employee.

3 auto elecs (Brad, Andre & Luke) with trainer Roger West MTAQ.


Selling more of the same stuff to the same people doesn’t always deliver a profit. Consider boosting your profit by analysing which of your products and services are the most profitable, or which ones can be made more profitable.

Boosting Your Bottom Line

from the op


To do this you need to have good reporting systems in place, so that you can measure the gross profit on different products and

services. Once you know this, you can then decide which ones are worthwhile expending resources on to maximize your overall gross and net profit.

Here are a few examples of ‘real’ clients we’ve worked with, where we have improved their ‘top line’… as well as the ‘bottom line’:

One client, an electrical contractor, hadn’t increased their hourly charge out rate for the past six years! This was due to their concern they wouldn’t be competitive and win jobs. Now the market is starting to pick up a bit,

they agreed they could justify a small increase of $5 per hour. They have 15 staff that are charged out and this small change will add an extra $116,000 onto their bottom line! By looking at their job management reporting we also discovered some of their staff were not as productive as they could be on jobs. By focusing on improving productivity they are able to get jobs done quicker, which gives them more time to be charging out on other jobs.

Lack of productivity not only costs the hourly rate you pay the staff, it’s an hourly charge out rate you can’t charge another client for that time.

Another example is a Veterinary Clinic who employed quite a few new vets. By analyzing the charge per customer per vet, they were able to identify that some of the newer vets were charging out less than the average amount. Training was provided to these vets to improve their confidence in being able to charge out the right amount for their expertise. The increased charges went straight to the ‘bottom line’.

A transport company was delivering a service to a general type of customer at a less than desirable margin. In order to improve their margin we looked for a more affluent type of customer, who would be prepared to pay more. Points to consider are

1. This type of customer demands excellent quality service – could they deliver and what would it cost, and therefore how much did we have to charge to achieve a good margin? We carefully calculated all the costs associated to ensure our price delivered a good profit.

2. We considered where they were geographically and if there were any obstacles or extra costs to servicing them. These were taken into account in our costing.

3. We differentiated ourselves from our competition by delivering more personalized sales and service. The more time we spent with them the

more we found out about what they wanted and the better they could gauge our quality of service. When our quote is received it’s not just one of three from suppliers that they haven’t met.

In all of the examples above analysis was required to identify what was happening within the business. The analysis comes from good reporting systems. There’s an old saying ‘You can’t manage what you can’t measure’.

Lack of productivity not only costs the hourly rate you pay the staff, it’s an hourly charge out rate you can’t charge another client for that time.

Systems for measuring are so easily accessible nowadays, with a myriad of ‘cloud solutions’ available, that cost much less than old-fashioned desktop software. Some systems cost as little as $50 per month! In our experience they can deliver hundreds of times their cost back in increased productivity and profit.

The key to benefiting from systems is to ensure they are set up right from the start, to measure the right things. Sometimes professional help is required to get this right and well worth the investment for the future of the business.

CAD Partners CFO On-Call is a team of financial and business advisors who work with open-minded people committed to business growth and achieving success. CFO On-Call regularly runs webinars on business financial management. To register please visit http://www.cfooncall.com.au/events/webinars.html. For help call us on 1300 36 24 36 or visit our website www.CFOonCall.com.au


industry update

Globe trotting motorcycling couple’s Australia leg

Simon and Lisa Thomas, the UK husband and wife team embarking on the epic ‘2 Ride The World’

planet circumnavigation challenge stopped by the Australian Motorcycle Expo Melbourne in late November and shared stories of their journey to date.

They left their home base in May 2003, and have covered 382,000km through 77 countries of a planned

Self-sufficiency has become a way of life for Simon and Lisa, who have no backup crew or vehicles and no financial support – it is simply them, their BMW R1150GS and F 650

GS motorcycles and a map. They have survived a severe water crisis in Africa and endured several bouts of Malaria while Simon faced almost a month long battle to reach medical help after breaking and dislocating his neck when he and his bike fell from a rotting bridge deep in the Amazon.

“This journey so far has presented to us, both boundless and unimaginable opportunities but also in equal measure dangers and pitfalls,” said Simon.

“Ultimately our base-plan is to make it round the World together whilst raising as much money as possible

122 from the most northerly and southerly points on earth possible on a motorcycle.

Their goals while in Australia are to add two further Guinness World Records to their tally – the longest journey by motorcycle in a single country, and the longest continuous journey by motorcycle within a single country.

The mind-blowing adventure not only serves to fulfill the Thomas’ lifelong dream; they are using their project as a catalyst to raise urgently needed funds for three charities - World Water Aid, The British Heart Foundation and CancerBACUP.

Ultimately our base-plan is to make it round the World together whilst raising as much money as possible for our chosen charities and earning our place in the Guinness Book of Records.

Lisa and Simon in Mongolia.


New push for Ssangyong brand

Ateco Automotive took over distributorship for Ssangyong in Australia on November 1.

Ateco Automotive is Australia¹s largest independent vehicle importer handling Great Wall, Citroen, Lotus and Chery, while its offshoot European Automotive Imports distributes Ferrari and Maserati.

A back to basics approach will be taken to revive the fortunes of Ssangyong in Australia. Strong and consistent advertising of a simplified and competitively priced model line-up will be key features of this tightly focused campaign.

As part of that effort Ateco has been clearing the decks of all existing stock to make way for its revised and updated 2013 model line-up. For example, the luxuriously equipped Korando SPR Sports Utility Vehicle was reduced in price from $38,775 to $29,990 drive away.

Ssangyong is a Korean vehicle manufacturer that commenced operations in 1954. It has over 144,000 employees and operates in 100 different countries. The company is investing heavily in the development of future models and enjoying a period of consistent growth.

Ateco has a formidable record of achievement in the automotive industry including oversight of Kia's growth from 5,000 to 25,000 annual sales over a five-year period, the introduction of the first Chinese manufactured cars to the Australian market and the subsequent sale of over 26,000 Great Wall vehicles in three years.

Ateco expects Ssangyong to achieve a running rate of about 3000 vehicles per year after 12 months via an expanded dealer network.

Way Round’, amongst others, are helping tour operators expand their offerings. Mick McDonald’s Compass Expeditions is the only motorcycle tour company in the world to be include in the National Geographic’s ‘Top 50 Tours of a Lifetime’ list.

“With the international success of ‘Long Way Round’ with Charley Boorman and Ewan McGregor, motorcycle touring has been brought to the forefront of the travelling biker community, making it a viable option to the more traditional forms of travel," said McDonald.

“We’re thrilled to have Charley guest lead two tours in Australia in 2013 – huge interest has already been generated and we expect that this tour will be fully subscribed,” he said.

In last month’s edition of Motor Trader, readers would have been made aware of Queensland- based Overlanders Motorcycle Adventures – www.overlandersmc.com.au

for our chosen charities and earning our place in the Guinness Book of Records,” he said.

Simon and Lisa appeared at the BMW Motorrad and Touratech exhibits and spoke to visitors on the QBE Stage at the November 23-25 event that was held at the Melbourne Convention and Exhibition Centre.

A number of motorcycle adventure tour operators featured at the Exhibition, offering the chance for enthusiasts to experience the freedom of two wheels and taking them to some of the most beautiful, rugged and remote locations accessible.

BMW GS and TS Safaris (by BMW Australia), Compass Expeditions, Borneo Biking Adventures, Fair Dinkum Bike Tours, GlobeBusters Motorcycle Expeditions and Timor Adventures tailor-make affordable and unforgettable packages which are all-inclusive and are led by experienced and knowledgeable guides.

The success of the touring book and mini series ‘Long

Admiring the outlook in Bolivia.

Ateco expects Ssangyong to achieve a running rate of about 3000 vehicles per year after 12 months via an expanded dealer network.

Ssangyong Korando.


precision driving, FMX stunts and jumps, the Off-road Challenge, some of the world's finest supercars and much more, making this a must-attend event for all 'revheads' and Top Gear fans," Mr. Hodgson said.

At Top Gear Festival Sydney, visitors can expect to see the very best in motoring, including:

• Never before seen motorsport demonstrations, races and challenges

• Prestige and performance automotive displays

• An exhibition featuring lifestyle brands and manufacturers

• Spectator viewing areas and corporate enclosures.

Live tours to Australia, the new festival format now developed enables visitors to enjoy a full day of outdoor motoring entertainment, including world class racing, along with stunts and presenter challenges synonymous with the Top Gear television program.

"For the Sydney event, two circuits will play host to packed schedules of motor racing action as the rest of the park sees

In Australia the Top Gear TV show can be seen first on Foxtel's BBC Knowledge, and then on the Nine Network and Go!

Top Gear Festivals boast a unique line-up of cars and driving talent. Hosted by Top Gear presenters, including Jeremy Clarkson and James May, the inaugural event in South Africa in 2011 featured the Red Bull Racing Formula One Team accompanied by former F1 driver David Coulthard and a host of other legendary drivers, guest presenters and celebrities.

Brand events managing director of Top Gear Festival Australia, Michael Hodgson, said that unlike the previous Top Gear

Top Gear’s 3-year run in Sydney

The Top Gear Festival will be held at Sydney Motorsport Park for the next three years,

beginning with weekend of 9 and 10 March 2013 – one week prior to the Formula One Australian Grand Prix in Melbourne.

The festival is based on the internationally renowned Top Gear television program, which was recently named by Guinness World Records as the world's most widely watched factual TV show, having been viewed by audiences in 244 different territories around the globe.

industry update

In Australia the Top Gear TV show can be seen first on Foxtel's BBC Knowledge, and then on the Nine Network and Go!


Braking system impresses city government

A landmark trial of a new heavy vehicle braking system has proven a great success for the

City of Swan, WA.

City Mayor, Charlie Zannino, said he was very pleased with the results from the first six months of testing.

"The trial included fitting two City waste and recycling vehicles with the Sealed Integrated Braking System (SIBS) with the aim of improving the safety and lifespan, and hence operating costs, of the truck brakes," he said.

The SIBS system is a fully enclosed, single rotor, high-speed wet brake that has been used extensively over the past 10 years in commercial applications within the Australian mining industry.

"This has been used in other industries, but has never previously been tested in waste management vehicles," Mayor Zannino said.

“The first six months of testing has received overwhelmingly positive feedback from both our fleet manager and our drivers operating the trial waste management vehicles.

The Bruce Highway: “An absolute priority”

Federal Minister for Transport and Infrastructure, Anthony Albanese, recently

reconfirmed his commitment to accelerated upgrading of Queensland’s Bruce Highway.

Speaking on radio station 4BC following the fatal accident on the Highway near Childers that claimed five lives, Mr. Albanese said that despite all states needing extra Federal road funding, the “Bruce Highway is an absolute priority.”

Mr. Albanese confirmed that the Federal Government had contributed $2.8 billion over six years and that there are nine major projects currently underway on the Bruce Highway, employing directly and indirectly about 3,000 people, with another three projects due to commence before the end of this year.

“In addition, we’re putting in another $170 million this year for safety measures. What that does is things like overtaking lanes – in this

case there’s 52 – fixing up 101 separate dangerous black spots and building 25 new rest areas for heavy vehicles,” he said.

“As well as that we’re upgrading 11 existing rest areas, really trying to make sure that the facilities are there that encourage heavy vehicle drivers to take appropriate rest."

Mr. Albanese spoke of a holistic approach to highway safety.

“Infrastructure is one of the three components to improving road safety. We do need better infrastructure. But we also need proper regulation, and we’re doing that through the establishment of a tribunal for heavy vehicles so that if there are unsafe practices, safe rates will be enforced. I think will make a difference over a period of time.

"And of course the third element is driver behavior, education about safe driving, not speeding. Those sorts of measures are undertaken not just by every level of government but of course by the community as well,” he concluded.

“While the prime advantages are the significantly lower brake wear and improved safety, the testing has highlighted a number of other benefits with the new SIBS system, notably more control and confidence in the braking system.

“There’s also the added bonus of no brake squeak, which is always a welcome relief for both drivers and residents," he added.

The trial has been so successful, the City is investigating the possibility of extending the use of the SIBS across other vehicles in the City fleet.

Charlie Zannino.

The results indicated only minimal wear whereas a standard truck would be close to or past its wear limit at this point.

"After six months of the trial, the brake pads show very low rates of wear, which should result in greatly reduced brake service down time and costs for the vehicles," the Mayor said.

“The results indicated only minimal wear whereas a standard truck would be close to or past its wear limit at this point.

"This indicates brake service intervals well beyond the two year interval the City is targeting.

"Along with fuel costs, the brake system is the major operating cost for the waste management vehicles so this type of technology is important to the City to help it minimise the overall operating costs of its fleet," he concluded.

HP1

459

Only available from your Honda dealer.

Genuinely competitive trade prices.

Honda Genuine Parts are precision engineered by Honda, for Honda, delivering maximum performance, reliability and safety. Honda Genuine Parts purchased from Authorised Honda dealers come with our 12-month warranty^. Use Honda Genuine Parts to keep your customer’s Honda genuine and protect your reputation.For your nearest Honda Dealer call 1800 804 954 or visit dealers.honda.com.au

^Subject to terms and conditions. Please speak to your Honda Dealer. Please check with your Honda Dealer for stock availability. Panel parts are supplied unpainted.

* Prices are inclusive of GST. Civic VTi shown for illustrative purposes only. Prices may vary according to variant & year model selected & are subject to change.

Jazz 2006 – 2007 Jazz 2009 – 2012 City 2009 – 2011 CR-V 2005 – 2006 CR-V 2007 – 2012

Contact your Honda dealer today to fi nd out about other great off ers available on:

Front BumperFrom $198*

Front Bumper ReoFrom $138*

BonnetFrom $321*

HeadlampFrom $223*

FenderFrom $262*

Tail LampFrom $132*

Rear BumperFrom $214*

Boot Lid From $328*

2006 – 2011

HP1

459

Only available from your Honda dealer.

Genuinely competitive trade prices.

Honda Genuine Parts are precision engineered by Honda, for Honda, delivering maximum performance, reliability and safety. Honda Genuine Parts purchased from Authorised Honda dealers come with our 12-month warranty^. Use Honda Genuine Parts to keep your customer’s Honda genuine and protect your reputation.For your nearest Honda Dealer call 1800 804 954 or visit dealers.honda.com.au

^Subject to terms and conditions. Please speak to your Honda Dealer. Please check with your Honda Dealer for stock availability. Panel parts are supplied unpainted.

* Prices are inclusive of GST. Civic VTi shown for illustrative purposes only. Prices may vary according to variant & year model selected & are subject to change.

Jazz 2006 – 2007 Jazz 2009 – 2012 City 2009 – 2011 CR-V 2005 – 2006 CR-V 2007 – 2012

Contact your Honda dealer today to fi nd out about other great off ers available on:

Front BumperFrom $198*

Front Bumper ReoFrom $138*

BonnetFrom $321*

HeadlampFrom $223*

FenderFrom $262*

Tail LampFrom $132*

Rear BumperFrom $214*

Boot Lid From $328*

2006 – 2011


At the three-quarter mark of the year, Toyota has a practically insurmountable lead of 73,700 sales over its nearest rival - or more than twice the margin it held at the same stage in 2011.

So far this year, Toyota dealers have sold more than 159,111 cars, SUVs and light-commercial vehicles to local buyers.

The total is 21.1 per cent ahead of the same stage last year - a growth rate that is more than double the pace of the overall market.

It means Australians have bought an average of 580 new Toyota vehicles every day during the first nine months of 2012.

That is almost 270 vehicles a day higher than those delivered by dealers of the next-best brand.

In addition to providing details from the National Personal Property Securities Register, the report can confirm whether a car has been written-off, stolen, suffered flood or storm damage and whether the odometer readings are accurate.

Best-selling brandIn the new car market, Toyota is on track for its 10th consecutive year as Australia's best-selling automotive brand.

It includes an additional comprehensive 12-months/50,000km used-car warranty that is valid across Australia at any of Toyota's 280 dealership points.

Vehicles can only be certified as a Toyota Certified Used Vehicle after undergoing a minimum 90-point quality assurance inspection, including mechanical and appearance reconditioning.

For hybrid vehicles, specific examinations include key hybrid components, such as the hybrid transaxle, control modules and battery.

The vehicle history report, which enables customers to confirm the vehicle has clear title, is provided by Australian online automotive bureau Carhistory.

Toyota launches ‘used car’ brand; stays at top in new car sales

Toyota Australia in late September launched a new brand that will provide factory-backed

reassurance for people buying pre-owned Toyota cars.

The Toyota Certified Used Vehicles program provides added inspection and warranty coverage plus 12 months' roadside assistance on eligible used Toyota vehicles.

The program, for vehicles less than four years' old with less than 100,000 km on the clock, includes a vehicle history report.

industry update

Sales of Toyota's LandCruiser Prado have risen 56.5 per cent this year as the company heads to its 10th consecutive year of market leadership. (Kakadu turbo-diesel model shown).

In the new car market, Toyota is on track for its 10th consecutive year as Australia's best-selling automotive brand.


LandCruiser Prado is a standout contributor with sales up 56.5 per cent to 13,239 - already well ahead of the 10,849 sold for the whole of last year.

Other significant sales increases compared with the same period last year include Tarago (34 per cent), Kluger (32.2 per cent), HiLux 4x4 (23 per cent), Camry (22.9 per cent) and RAV4 (22.7 per cent).

Recall As part of a worldwide campaign, Toyota Australia has announced a recall on certain Corolla, Kluger, RAV4, Yaris, Aurion and Camry vehicles built between 2006 and 2010.

The recall is due to the power window master switch, located on the driver's armrest, not operating smoothly (sticky feel). This is due to the non-uniform application of lubricating grease resulting in wear to the internal sliding contact points. In some instances, the switch may become inoperative.

In the worst case, if a commercially available lubricant has been applied to the switch in an attempt to rectify this operation, the switch assembly may overheat and melt.

This recall is a precautionary measure. The switch will be checked mechanically and electrically for correct operation, then specialised electrical grease will be applied to ensure it operates smoothly when pressed.

Toyota expects only a small number of vehicles will require the power window electrical circuit board to be replaced.

The inspection and any required repairs will take

of Records chief witness, retired Police Inspector, Philip Swindells.

Helen and John Taylor – ‘the world's most fuel efficient couple’ - headed the drive and in relay fashion en route, many other Australians ranging from 24 to 66 years of age, embraced the opportunity to get ‘behind the wheel’ of the Jaguar XF 2.2-litre diesel vehicle. They demonstrated by driving in a safe, smart fashion they could all improve their fuel efficiency and drive their way into the record books.

The record-breaking drive concluded in Sydney at Jaguar HQ, the day before the opening of the Australian International Motor Show, where the Jaguar XF and footage of its adventures, were on display. Helen and John shared their drive stories and tips on fuel economy with visitors to the Motor Show.

Jaguar Marketing and Public Affairs Specialist Nariné Salmasi said that Jaguar wanted to demonstrate to everyday drivers how they can drive safer, smarter, save fuel, save money and reduce CO2 emissions, as well as break Australian National Fuel Economy Driving Records.

“The result of 3.98 L/100 km (71 mpg) is outstanding and we are pleased to have the Jaguar XF listed as a record breaker in The Australian Book of Records,” said Ms. Salmasi.

approximately one hour to complete and will be at no cost to the owner. Depending on the dealer's work schedule however, the car may need to be available for a longer period of time.

Should Toyota owners experience sticking operation of the power window master switch, it is recommended that the switch be no longer used prior to vehicle inspection and repair.

There have been six reports in Australia. No accidents or injuries have been reported.

A total of 297,931 vehicles are affected in Australia. Globally 7.4 million vehicles are impacted.

Toyota commenced a mail out to owners of affected vehicles at their last known address from mid-November asking them to make an appointment with their preferred Toyota dealer.

For further information about this recall, customers can call 1800 987 366.

Lowest diesel fuel consumption record

Jaguar Australia and The Australian Book of Records have reported that from September 24

until October 17, a team of 10 drivers drove a Jaguar XF 2.2-litre diesel round the 13,925 km coastal road route of Australia and established the lowest fuel consumption for the ‘Under 3 Litre Diesel Automatic’ category.

This drive started from Jaguar HQ, 65 Epping Road, North Ryde, NSW and was under the watchful eye of The Australian Book

Distance covered = 13,925 km's

Litres purchased = 554.26 litres

Cost of fuel = A$881.07

L/100 km = 3.98

KM/L = 25.13 km/l

Number of tanks = 8.14 tanks

Average distance per tank = 1,710.69 km¹s per tank

CO2 = 107 gm/km

Result Facts & Figures:

The record-breaking drive concluded in Sydney at Jaguar HQ, the day before the opening of the Australian International Motor Show.


Mitigating the risk of

motorcycle theft

Two hundred motorcycles lined up at Breakfast Torque with green ribbons representing the number of bikes

stolen and not recovered in NSW in a quarter.

The National Motor Vehicle Theft Reduction Council (NMVTRC) has launched a new online resource to

help motorcycle riders understand and mitigate the risk of becoming a victim of theft.


Protectyourbike.com.au was launched on Sunday 28 October as part of the NSW’s Sutherland Shire Council’s motorcycle safety

event, Breakfast Torque.

The event brought together volunteer, charitable, private and government organisations to promote safety within the motorcycling community and was attended by over 1,000 motorcycle riders and enthusiasts.

In addition to providing motorcyclists with a range of information including theft prevention tips, reports and statistics on theft and latest news, protectyourbike.com.au features online mapping tools which allows users to discover the number of motorcycles ‘stolen’ and ‘stolen not recovered’ in their local area over the past financial year. The site features both a national and metropolitan Sydney-based version of the mapper, which provides detailed information on motorcycle thefts including theft location and the proportion of registered versus unregistered bikes stolen, up to 90kms out from the Sydney CBD.

Over 8,000 motorcycles were stolen in Australia in 2011/12 and they now make up over a quarter of all vehicles ‘stolen not recovered’.

The NMVTRC’s Executive Director, Ray Carroll, explained that while it may come as a surprise, around 60 per cent of motorcycles stolen are taken from the home and will most likely never be recovered.

“The recreational nature of motorcycle riding means that bikes are most often at home when the owner is not,” Mr. Carroll said.

“Therefore riders need to take extra precautions to ensure their motorcycles are properly secured in garages or behind locked gates at home,” he said.

He added that protectyourbike.com.au provided valuable information and tips such as this on the challenging issue of preventing motorcycle theft in Australia.

“With close to 6 in 10 bikes stolen not recovered each year and the fact that a large number of off-road motorcycle thefts are most likely not reported, motorcycle theft has a significant economic and social impact on Australia,” he said.

“Preventing and detecting motorcycle theft is challenging, however, helping motorcyclists to understand the risks and communicating simple steps riders can take to reduce their risk of theft will go a long way towards reducing the impact of motorcycle theft in Australia.

“We encourage all motorcyclists to check out protectyourbike.com.au today,” Mr. Carroll concluded.

National Motor Vehicle Theft Reduction Council ‘Driving Down Vehicle Theft’ Suite 1, 50-52 Howard Street, North Melbourne VIC 3051 Ph: 03 9348 9600 Web: www.carsafe.com.au

motorcycle theftMotorcycle theft in Australia, 2011/12

• A total of 8,036 motorcycles were stolen in Australia in the 2011/12 financial year, representing a rise of 4 per cent from the previous 12 months.

• Of these, 3,418 (43 per cent) were recovered and 4,618 (57 per cent) were not recovered.

• Motorcycle theft made up 13 per cent of all thefts and over a quarter (26 per cent) of all vehicles stolen not recovered in the financial year.

• Western Australia had the highest number of motorcycle thefts (2,144) followed by Queensland (1,704), Victoria (1,623) and New South Wales (1,622).

• Where theft location was known, 61 per cent of motorcycles were stolen from the home compared with just 13 per cent stolen from the street.

• Where the engine capacity was known, the majority of motorcycles stolen were 50 cc or less (23 per cent), indicating that a large number of motor scooters or ‘toy’ bikes are stolen in Australia. Following this was bikes with an engine capacity of between 201 and 250 cc (20 per cent).

• Newer model motorcycles manufactured between 2000 and 2009 are the most common theft targets (65 per cent).

• Overall, motorcycle theft has remained relatively stable when compared with five years ago, increasing by 2 per cent and now making up a slightly higher proportion of all thefts from 2007/08. Motorcycles stolen recovered increased 11 per cent over the same time period and the volume of bikes stolen not recovered fell 1 per cent.

While it may come as a surprise, around 60 per cent of motorcycles stolen are taken from the home and will most likely never be recovered.


While the difference is not noticeable on some vehicles, the finely tuned variation in harmonics balance between

the engine and gearbox is completely lost by this practice. This leads to the eventual wearing of gears to more expensive major drivetrain problems over the long term.

This practice leads to higher eventual costs not only for the current owner of the vehicle and future owners if left undetected, but also for their repairers who are presented with a vehicle with repeated identical gearbox issues in many cases. Repairers have been known to have replaced gears repeatedly under their own repair warranty, before making enquiries with component suppliers like Schaeffler Automotive Aftermarket to advise on other possible causes.

This is exactly what happened to Wagga Wagga (NSW) based transmission specialist, Doug Kinder from Advanced Transmissions.

“We have a customer with a Mazda BT-50 who came to us having lost 5th gear. We dismantled the gearbox and replaced the gear and then, exactly 8,000 kilometres later, the customer was back with the same problem. Wanting to do the right thing we then replaced the gear at our cost and in another 8,000 kilometres exactly, the

car was back with the same issue. This then happened again a further 8,000 kilometres down the track. We then started to ask questions and discovered that the original LuK Dual Mass Flywheel (DMF) had been replaced by a solid flywheel which is not specified for that car, but comes at a lower cost for the mechanic to replace,” Mr. Kinder explained.

There is no advantage to fitting a solid flywheel in the place of a dual mass flywheel, which was invented by LuK

Incorrect replacement flywheels

lead to ongoing problemsWhile every repairer wants to do the best for their customers, including reducing the cost of drivetrain component replacements, Schaeffler Automotive Aftermarket Australia warns of a worrying trend taking place with the incorrect replacement of original equipment specification dual mass flywheels with lower cost and incompatible solid flywheels.

One of the biggest problems with replacing a dual mass flywheel incorrectly with a lower cost solid flywheel is that in most cases there is no audible difference or vibration change.


for the very purpose of achieving total balance between the engine and gearbox harmonics. While more expensive than solid flywheels, the long-term cost of replacing the correct component far outweighs the labour and component costs of returned customers along with the greater problems that this practice can cause down the track.

Mr. Kinder said that he has since seen many of these incorrect flywheel replacements in his workshop.

“We have also had situations where customers have gone to the vehicle manufacturer who will not replace broken gears or other components under warranty as soon as they have seen that the dual mass flywheel had been replaced by a lower cost, non OE specified solid flywheel.”

One of the biggest problems with replacing a dual mass flywheel incorrectly with a lower cost solid flywheel is that in most cases there is no audible difference or vibration change. The driver cannot sense the harmonics involved. But in time, as experienced by Doug Kinder's customer, expensive gear replacements needed to be made not

once but on three occasions, all for not simply replacing the correct dual mass flywheel.

“The LuK Dual Mass Flywheel is no more difficult to fit than a solid flywheel,” said Mr. Kinder.

“It is purely skimping on cost and it does not give the customer the flywheel needed and specified to ensure long and trouble free engine and gearbox performance. We even checked the history of the gearbox we were working on and it has no history of gear failures of any kind over many years of operation, as long as it is fitted with the manufacturer specified dual mass flywheel,“ he added.

Repairers should also take note of the cost to them once this practice has

taken place. In this single Advanced Transmissions case, three gears were replaced at a cost of approximately $500 each, plus one day of labour each time. No business can afford such returns, so it should be normal to always check that if a specific model's original specifications call for a dual mass flywheel, that this is in fact what has been fitted to the car. Reason being that in Doug Kinder’s case, they did not replace the flywheel originally, this had been done incorrectly elsewhere, yet the cost of sorting out the problem became his.

With more and more cars on Australia’s roads being fitted with LuK Dual Mass Flywheels as original equipment, this can be a serious problem for repairers in the future if not quickly identified.

Feel free to contact Schaeffler Automotive Aftermarket, suppliers of LuK products to the Australian independent automotive aftermarket, if your customers have any similar gearbox failure or wearing concerns on 02 8977 1043 to determine whether a dual mass flywheel has been incorrectly replaced with a solid flywheel. This needs to be rectified immediately to avoid further costly drive train issues down the track.

lead to ongoing problems


MIT news

The enterprising 3rd year automotive mechanical apprentice has displayed amazing

aptitude thus far at this stage

in his career, already having

rebuilt a BMW E36 320i

as a project at home, from

written off condition back to

roadworthy condition and

registered.

Currently, Logan is about

to commence a project

fitting a Corolla 4AGE

twin cam EFI engine in to

a 4WD Suzuki Sierra.

Having formally begun his

automotive training as a

school based apprentice

whilst attending Iona College

in Wynnum West, Logan

joined Mackey Electrical and

Mechanical in November

2010; shortly thereafter to be

sidelined for several months

Not only has Logan made up for lost time, he’s been a valuable asset to his employer. An example of this has been his ability to save a job that was almost lost by researching, organising and fitting a motor.

This exemplary apprentice is looking forward to becoming fully qualified, building on his knowledge and experience; and honing his skills towards a custom-oriented work focus down the track.

His hobbies include boats and motorcycles and with a mate has fixed and/or rebuilt 12 dirt bikes.

MIT Technical Trainer James Dixon said that Logan loves the challenges of automotive mechanical situations and regularly takes on projects outside of work to further develop his skills.

“With the BMW he rebuilt, it also had extensive front end damage and over the course of several months through information he gleaned from panel beaters and spray painters, Logan restored the vehicle back to mint condition,” James said.

“Logan is always keen to learn new skills whether it is in a training session or through information-gathering on his own.

“With his tenacity and solid work ethic, Logan is set up for a great future in the automotive industry,” he added.

after a debilitating injury that required emergency surgery.

Business owner and MTA Queensland member, Carl Mackey, regained Logan’s services four months later via a gradual return to full time mechanical work, albeit 5 months behind in his apprenticeship program.

MIT Technical Trainer James Dixon devised a plan to get Logan back on track, which set the pair to knuckle down with extra work that has paid off – Logan is now ahead of the game and is on track to finish his apprenticeship early.

“With the support of my mentor and trainer and dedication towards my learning, I was soon caught up and ahead of my scheduled studies timetable by 5 months,” Logan said.

apprenticeMTA Institute of Technology’s latest Student of the Month is Logan Porter of Mackey Electrical and Mechanical in Bulimba.

With his tenacity and solid work ethic, Logan is set up for a great future in the automotive industry.

The exemplary

(from left: Logan Porter, James Dixon)

www.mtaasuper.com.au

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MTA 0877_TradeAd_297x210.indd 1 6/07/12 4:37 PM


automobile news

Lotus Exige SThe Lotus Exige S, which is set to arrive in Australia early in the New Year with a price of around $120,000, has tied with the $1.2 million Pagani Huayra for the prestigious ‘Car of the Year’ title awarded by Evo, the UK’s leading performance car magazine. Weighing in at 1176 kg, the car is capable of reaching 100 kmh from standing in just four seconds, with a power to weight ratio of 293 bhp/ton, brimming with 400 Nm of torque at just 4500 rpm. Richard Meaden, motoring guru and Evo contributing editor remarked on the Exige S: “I adore its looks, its presence. It’s like a little shrunk-down, condensed, distilled supercar. And I love the fact that when you’re on the road and going for it, it just takes off.”

Aventador LP700-4 RoadsterThe new Lamborghini Aventador LP700-4 Roadster boasts record performance, accelerating from 0 to 100 km/h in only 3 seconds flat and has a maximum speed of some 350 km/h.

A drive train featuring a centrally located, 6.5 liter aspirated V12 generating 700 hp, an ISR 7-speed gearbox and push-rod suspension make the new Aventador Roadster a unique super sports car with no direct competition. The new Aventador LP 700-4 Roadster is a dream that can be realized and ordered at any Lamborghini dealer in the world for the price of approximately AUD $366,000 (excluding taxes, etc.).

Great Wall X seriesIn the medium 4WD SUV segment the Great Wall X240 offers generous levels of standard equipment including leather trimmed seats, Bluetooth, alloy wheels, reverse camera and climate control combined at $23,990; however until 31 December there is a $2000 manufacturer's bonus on all 2012 X series Great Wall SUVs bringing the X240 down to $21,990. These bonuses extend across the entire Great Wall X series range meaning that a 2.0 litre common rail turbo diesel X200 4WD manual will be effectively priced at just $24,990 drive away, and the X200 4WD auto just $26,990.


Toyota YarisToyota's Yaris has been named the best small car for first-time buyers by British magazine Autocar. The magazine commended the fuel economy, reliability, driving position, dashboard layout, front-seat space and value of the Yaris.

First-generation Yaris was sold locally as the Toyota Echo and became the market leader in its class. Second-generation Yaris, launched in October 2005, was the best-selling car in its segment in Australia over its six years in new-car showrooms. Third-generation Yaris was launched in Australia in late October last year, building on the car's "big space in a compact car" heritage.

Picasso Vision The C4 Picasso, already one of the most economical and family-friendly people movers on the Australian market, is now available as with the ‘Vision’ special equipment package that includes a fully integrated SatNav system, a full length glass sun roof, an opening rear window for quick access to the boot and auto-folding rear view mirrors. It is easy to drive and park, and ensures a light environmental footprint with its diesel engine returning a remarkable open road average of just 5.7 litres/100 km. Emissions are further enhanced by a standard particulate filter and a CO2 figure of just 177 g/km and is offered at a value packed price of just $38,990 drive away.

New-Look Mazda MX-5The New-Look Mazda MX-5 recently arrived in Australia and is available now in Mazda showrooms across the country. With exterior and interior design upgrades, driving the MX-5 has become even more enjoyable thanks to revised accelerator and brake characteristics. Adjustment to the throttle management program in manual models makes the MX-5 more responsive when accelerating out of corners, while updates to the brake booster make it easier to control the front and rear load distribution - improving braking ability all round. The car comes in two grades, Roadster Coupe and the Roadster Coupe Sports. Available with a choice of a six-speed manual or six-speed automatic transmission, prices start at $47,280 (MLP).


healthto tell he's anxious? Will the words be there when it's time to talk? Because untreated social phobia often leads to avoiding social contact, it can have a major negative impact on a person's relationships and professional life.

Claustrophobia: Needing a Way OutClaustrophobia, an abnormal fear of being in enclosed spaces, is a common specific phobia. A person with claustrophobia can't ride in elevators or go through tunnels without extreme anxiety. Afraid of suffocating or being trapped, the person will avoid tight spaces and often engage in ‘safety seeking behavior’, such as opening windows or sitting near an exit. That may make the situation tolerable, but it doesn't relieve the fear.

Zoophobia: A Menagerie of FearsThe most common type of specific phobia is zoophobia or fear of animals. Zoophobia is actually a generic term that encompasses a group of phobias involving specific animals. Examples include arachnophobia -- fear of spiders; ophidiophobia -- fear of snakes; ornithophobia -- fear of birds, and apiphobia -- fear of bees. Such phobias often develop in childhood and sometimes go away as the child ages. But they can persist into adulthood.

Brontophobia: Fear of ThunderThe Greek word bronte means thunder and brontophobia means fear

at the bank. The actual fear is of not being able to escape if anxiety gets too high. Agoraphobia affects twice as many women as men. Untreated, it can lead to someone becoming housebound. With treatment, nine out of every 10 people who follow through are helped.

Social Phobia: Beyond Being ShySomeone with a social phobia is not just shy. That person feels extreme anxiety and fear about how he or she will perform in a social situation. Will her actions seem appropriate to others? Will others be able

about phobias, which are a kind of anxiety disorder, experts divide them into three categories - agoraphobia, an intense anxiety in public places where an escape might be difficult; social phobia, a fear and avoidance of social situations; and specific phobia, an irrational fear of specific objects or situations.

Agoraphobia: Fear of Public PlacesThe agora was a market and meeting place in ancient Greece. Someone with agoraphobia is afraid of being trapped in a public place or a place like a bridge or a queue

Fear vs. PhobiaFear protects you from danger. Phobias have little to do with danger. Millions of people worldwide have a phobia - an intense, irrational fear when they face a certain situation, activity, or object. With a phobia, you may know your anxiety and fear are not warranted, but you can't help the feelings. And they can be so intense they virtually paralyze you.

The Three Kinds of PhobiaHundreds of different phobias have been identified, including phobophobia or fear of phobias. But when talking

What are you

afraid of?


affected by their attempts

to conceal the phobia from

others. Some people with

phobias have problems

with friends and family, fail

in school, or lose jobs while

struggling to cope.

A Family ConnectionAlthough phobias can be

influenced by culture and

triggered by life events,

they tend to run in families.

Immediate family members

of people with phobias are

about three times more likely

to have a phobia than those

without a family history.

Treating PhobiasDesensitization is a process

of gradually exposing

someone with a phobia to

circumstances that resemble

what he fears. Over time, the

fear lessens as the person

builds confidence. This is

often accompanied by talk

therapy to help the person

change how he or she thinks

and develop new patterns of

response to situations that

might trigger the emotions

associated with a phobia.

The good news is treatment

helps 90% of people who

follow through.

of CancerPeople with carcinophobia or cancerophobia live with an irrational dread of developing cancer. Every bodily discomfort becomes a sign for them that they have a malignant growth somewhere inside. A headache, for instance, is a sign for them that they have a brain tumor. Cognitive therapy can help someone with carcinophobia regain control of his or her life.

Phobias From New to OldSomeone who fears anything new has a neophobia. And someone who is afraid of growing old or afraid of old people has a gerontophobia. Somewhere in between, you might find someone with phartophobia, which is an unreasonable fear of passing gas in a public place. Someone with odontiatophobia will go out of his way to avoid going to a dentist. And a spargarophobic individual will panic over a plate of asparagus.

Life-Altering Effects of PhobiasPhobias cause people to change how they live in order to avoid the object of their fear. But their life is also

panic attack. Even after the incident is forgotten, the fear stays and can even be triggered by watching a film of a plane crash on TV. Hypnotherapy is commonly used to identify the initial trauma and to treat this phobia.

Paranormal FearsTriskaidekaphobia is an abnormal fear of anything related to the number 13. If the thought of ghosts makes you overly anxious, you may have phasmophobia. And despite the fact that vampires aren't real, some people are terrified of bats. Their phobia is called chiroptophobia.

Emetophobia: A Gut FeelingEmetophobia is an unnatural fear of vomiting that typically starts early in life from some traumatic episode. For instance, someone may have witnessed a schoolmate vomiting in public or done so himself. The anxiety can be triggered by thoughts of vomiting or thinking of somewhere such as a hospital, where vomiting is common. As with aerophobia, hypnotherapy is commonly used in part of the treatment.

Carcinophobia: Fear

of thunder. Even though people with brontophobia may realize thunder won't hurt them, they may refuse to go outside during a thunderstorm. They may even hide indoors by crouching behind a couch or waiting out the storm in a closet. An abnormal fear of both thunder and lightning is called astraphobia, a phobia shared by people and animals.

Acrophobia: Fear of HeightsAcrophobia is an excessive fear of heights and manifests as severe anxiety. A person could have an attack just walking up stairs or climbing a ladder. Sometimes the fear is so great a person can't move. Acrophobia can create a dangerous situation for someone who has it. An anxiety attack can make it extremely difficult to safely get down from whatever high place triggered the attack.

Aerophobia: Afraid to FlySomeone who has aerophobia is afraid of flying. The phobia generally develops after a person has a traumatic experience involving an airplane, such as going through extreme turbulence or witnessing another passenger have a

Phobias and AlcoholAlcoholics can be up to 10 times more likely to suffer from a phobia than those who are not alcoholics. And phobic individuals can be twice as likely to be addicted to alcohol as those who have never been phobic.

Blood-Injection-Injury PhobiasThere is a spectrum of blood, injection, and injury phobias including hemophobia (fear of blood) and trypanophobia (fear of receiving an injection). Some people have an injury phobia, and others have a phobia about invasive medical procedures. These phobias are associated with fainting.

Although phobias can be influenced by culture and triggered by life events, they tend to run in families.


sportMotor Trade Golf Tournament

The 63rd Annual Motor Trade Golf Tournament was held on Thursday, 18 October at Nudgee

Golf Course.

The event was attended by 100 people, enjoying perfect conditions on the day.

Following the day on the green, the dinner and awards ceremony recognised the achievements of the players.

18 Holes Stableford EventPlacing Name Score Trophy Donor

Champion Joe Fuller 42 MTA Queensland Replica Joe Fuller - MTA Queensland 2nd Paul Mroz 41 Kedron Great Wall 3rd Tony Squires 41 Auto Leaders Pty Ltd 4th Charles Corser 41 Tridon Australia Pty Ltd 5th David Gorrie 41 Oldmac Mazda 6th Peter Barnes 40 TVH Australasia Pty Ltd 7th Peter Tones 39 Prolube 8th Ray Miller 38 Metro Ford 9th Bill Lee 38 Combined Automotive Services 10th Glynn Hedge 38 Cool Drive Distribution 11th Len Charlton 38 Brown & Watson International 12th Chris Hughes 38 Brake Parts Australia 13th Brian Andrews 37 Volvo Commerical Vehicles Aust P/L 14th Grant McCawley 37 Denso 15th Les Poulsen 37 AEI 16th Bob Leach 37 Smashcare Kedron 17th John Legg 36 Oldmac Mazda 18th Julian Wilken 36 Byrne Ford 19th Mal Laird 36 Brake Parts Australia 20th David Gallagher 35 Brisbane Motor Auctions 21st Darryl Mitchell 35 Metro Ford 22nd Jason Mayer 35 Robert Bosch (Aust) Pty Ltd 23rd Neal Spring 35 Auto Electrics Australia Pty Ltd 24th Peter Marks 35 Kedron Great Wall 25th Joel Lines 34 MTA Queensland 26th Richard Lucas 34 KT Cables Accessories Pty Ltd 27th Frank Mangano 34 Auto Leaders Pty Ltd 28th Tane Goffe 33 AH Knowles & Co 29th Ray Humpreys 33 Cool Drive Distribution 30th David West 33 Smashcare Kedron 31st Mal Hogan 33 Roof Racks Galore 32nd Dennis Gawler 33 Brisbane Motor Auctions 33rd Jock Harris 32 MTA Queensland 34th James Levens 31 National Australia Bank Stafford 35th Brett Allan 31 KT Cables Accessories Pty Ltd 36th Lance Forest 31 Volvo Commercial Vehicles Aust P/L 37th Brian Hudson 31 Volvo Commercial Vehicles Aust P/L

18 Holes Stroke EventPlacing Name Score Trophy Donor

Winner Will Sarich 70 Byrne Ford 2nd Justin Levinson 70 AH Knowles & Co 3rd Andrew Shapland 70 Tridon Australia Pty Ltd 4th Glen Wilson 71 Mt Gravatt Fender Mender 5th Shane Assink 71 Prolube 6th Kevin Butcher 73 Henk Kabel 7th Graham Cook 73 Swann Insurance (Aust) Pty Ltd 8th Scott Beale 73 Exedy Australia Pty Ltd 9th Adam Middleton 73 MTA Queensland 10th Col Loone 74 Volvo Commercial Vehicles Aust P/L 11th Dave Lucas 74 Active Forklift Service

Champion, Joe Fuller (left) with Ron Scells


12th Gary Kabel 74 Kedron Great Wall 13th Hik Chadirchi 74 TVH Australasia Pty Ltd 14th Richard Chaseling 75 AH Knowles & Co 15th Brendan Low 75 Auto Electrics Australia Pty Ltd 16th Robert Adamovic 75 Brisbane Motor Auctions 17th Tony Iubale 75 MTA Queensland 18th Peter Kedda 76 KT Cables Accessories Pty Ltd 19th Ray Stewart 76 Auto Leaders Pty Ltd 20th Ken Campbell 76 MTA Queensland 21st Steve Helms 77 Brown & Watson International 22nd Tony Patterson 77 National Australia Bank Stafford 23rd Pat Helms 78 KT Cables Accessories Pty Ltd 24th Ross Voll 78 Volvo Commercial Vehicles Aust P/L 25th Clinton Steward 81 Volvo Commercial Vehicles Aust P/L

Nearest to Pin Hole Name Trophy Donor

1st Glynn Hedge Henk Kabel 3rd Glenn Wilson Exedy Australia Pty LTD 7th Kevin Dwyer Swann Insurance (Aust) Pty Ltd 16th Tony Timmins Combined Automotive Services 18th Peter Tones Active Forklift Service

Major step forward in electric motorsport

Toyota Motorsport GmbH (TMG) has continued its record-breaking success with the

TMG EV P002 by setting a new electric-car record on the legendary 20.8km Nürburgring Nordschleife circuit in Germany.

Using TMG's motorsport-tuned electric powertrain, driver Jochen Krumbach set a lap time of 7mins 22.329secs, breaking the

electric record set by TMG in August 2011 by over 25 seconds.

This achievement marks the second milestone for TMG's electric powertrain this year following its new record at Pikes Peak International Hill Climb in Colorado, United States.

As with the Pikes Peak success, TMG's latest electric milestone used pioneering off-board battery-to-battery charging technology.

The TMG DC Quick Charger was developed in partnership with Schneider Electric GmbH to meet the

challenge of recharging an electric racecar at tracks without reliable access to grid power.

Mounted in the rear of a Toyota HiAce van, the TMG DC Quick Charger uses Schneider Electric's EV Link

technology and includes a 42kWh lithium-ion battery, which can be charged direct from the AC power grid.

After an overnight charge, the TMG DC Quick Charger is able to deliver high levels of power quickly to a battery-based electric car without additional installation or infrastructure, making it the perfect solution for electric motorsport.

Ludwig Zeller, TMG General Manager Electrics and Electronics said that since their Nürburgring record last year, that have developed their electric powertrain to deliver more power, more consistently, over a longer distance by managing the temperature of batteries, motors and inverter.

“Pikes Peak was a clear illustration of the improvements and we have now reinforced that at the Nürburgring,” Mr. Zeller said.

“But this achievement is not only about on-track performance; we are also very proud of the DC Quick Charger which again provided a reliable power supply in a remote location.

"This is an aspect of electric motorsport which has not been discussed at length but it is very significant; electric race cars need to be charged and it is a challenge to have the right infrastructure at race tracks, particularly temporary street circuits.

"Together with our partners at Schneider Electric, we have developed a solution to charge a race car literally anywhere in the world. This, along with the TMG EV P002 powertrain, represents a major step forward for electric motorsport," he explained.

The TMG DC Quick Charger was developed in partnership with Schneider Electric GmbH to meet the challenge of recharging an electric racecar.


the collaboration with Willowbank Raceway and Ipswich City Council which provides us with a traffic free competition venue,” said Hancock.

“The facilities are unique in the cycling world, with all of the amenities you could ever want and a dozen or more optional tracks ranging from 400m circuits to a 4.5km route which takes in almost the entire Willowbank Raceway complex and is ideal for time trialing.

“The piece de resistance is the 4km one-way circuit which has just had drainage and bitumen works done by the Ipswich City Council, allowing us to eliminate any two-way traffic spots for larger races whilst keeping technically challenging corners, up and down grades and a section on the drag strip in play,” he added.

Ipswich mayor Paul Pisasale said council was pleased to support this new partnership between two key sporting organisations in the Ipswich area.

“Funding from Ipswich City Council enabled works to upgrade existing internal roads and in the near future installation of a new gate to further improve safety during cycling events. Ipswich Cycling Club now has a ready-made circuit with access to amenities for both competitors and spectators,” Cr Pisasale said.

”This is a win-win for cycling and Willowbank Raceway,” he said.

For more information on Ipswich Cycling Club events at Willowbank Raceway please visit www.willowbankraceway.com.au.

they have held here I can say they truly can pack a punch when they hit the Willowbank Raceway track!”

Ipswich Cycling Club managing committee member Graeme Hancock said Willowbank Raceway was a perfect venue for the club, and thanked the Ipswich City Council for their support.

“The Ipswich Cycling club is very excited about

could host hundreds of cyclists in a completely safe environment.

“While the club members needn¹t worry about the hazards of the road when competing at Willowbank Raceway, there are still plenty of challenges on-hand for them,” said Bettes.

”With many variations in track length and surfaces providing for high speeds along the drag strip and challenging low speed corners, events held at the Raceway will provide a true ‘road-like’ experience.

”We couldn't be happier to be welcoming such a key member of the Ipswich community to our facility. While they may be slightly different to the two-wheeled machines we are used to seeing here, after some of the events

Cycling club calls Willowbank home

Willowbank Raceway has undertaken a joint venture with Ipswich City Council

and Ipswich Cycling Club, making Queensland’s premier drag racing facility the home of cycling in Ipswich.

Under the three x three year term entered into recently, which follows on from 12 months of an informal arrangement, the Ipswich Cycling Club will conduct races at Willowbank Raceway several times each month on Sunday mornings.

Willowbank Raceway Managing Director Steve Bettes said the Sunday morning cycling events

sport

“The facilities are unique in the cycling world, with all of the amenities you could ever want and a dozen or more optional tracks ranging from 400m circuits to a 4.5km route."

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