Embed Size (px)
Citation preview
MotorCarrier Services Telecommuting
The Missouri Department of Transportation
HISTORY
Best value for every dollar
Going green
Right time, right resources
Flexibility
Trial by fire
Snow storm + icy roads+ no employees = success!
Hurdles
Equipment
Security
Firewall
Resolutions
Employee investment or buy-in
LogMeIn
Cisco 5505s
Continuing Success
LogMeIn allowed expansion to other programs
Modified work processes
Instant chat
Reaping the Benefits
Goal – 10 FTEs
2010 – 2 FTEs
2011 – 8 + FTEs
Reasons for improvement
Safety & Compliance – relinquished offices
Emergency calls included for both agents and admin
New equipment purchased
Performance
Documentation Log
Accountability
Supervisors review
Maintain or improve performance than when in the office
Telecommuting Log
OSOW Permit Report
Rules and How To’s
Diagramed how to hook up equipmentLabeled the equipment for ease of hookupAdded all cords and documents to each bagSign out log for the phone bags that aren’t assignedDetailed work schedules
Proposed phone box rotation
