A PROJECT REPORT ON EMPLOYEE MOTIVATION (At NTPC) Submitted in Partial fulfillment for the Award of MASTER OF BUSINESS ADMINISTRATION IN HUMAN RESOURCES
Guided by: Mr. Jayanth Kumar, Placement Officer Dept. of MBA (Human Resource), MIPGS, Saidabad.
Submitted by: Swetha.S (09-672-130) Dept. of MBA (HR), MIPGS, Saidabad.
DEPARTMENT OF M.B.A MATRUSRI INSTITUTE OF POST GRADUATE STUDIES (Affiliated to OSMANIA UNIVERSITY) (2009-2011)
MATRUSRI INSTITUTE OF POST GRADUATE STUDIES(Formally Part of M.V.S.R. Engineering College) (SPONSORED BY MATRUSRI EDUCATIONAL SOCIETY, REGD.NO. 938 OF 1980) Ph:24074765(off) Affiliated to Osmania University & Recognised by A.I.C.T.E. 24070079(Prin) # 16-1-486, Saidabad, Hyderabad 500 059.
MATRUSRI INSTITUTE OF POST GRADUATE
This is to certify that the project report titled EMPLOYEE MOTIVATION submitted in partial fulfillment for the award of MBA program of the Department of Business Management, O.U,Hyderabad, was carried out by Swetha.S(09-672130), under my guidance. This has not been submitted to any other University or Institution for the award of any degree/ diploma/ certificate.
Name and address of the Guide Guide
Signature of the
ACKNOWLEDGEMENT An endeavor over all for all our life time can be successful only with the guidance and support of our well wishers. This project gives me an opportunity to convey my gratitude to all those who have helped me to reach a stage where I have the confidence to launch my carrier in this competitive world. I love to extend my gratitude to my ever loving and caring parents for their constant support and encouragement. I heartily thank Mr. Basawa Raja, Principal, & Mr. Sriharha Reddy, HOD, MIPGS, Osmania University, Hyderabad for their inspiration. I also extend my profound thanks to my erudite guide Mr. G. Jayanth Kumar, Placement Officer, MIPGS, Osmania University, Hyderabad and other
faculty members who gave me a constant support by extending their assistance in the development of the project. Im much delighted to thank Sri. P. Gopal Rao, AGM, NTPC Ltd, Ramagundam, for permitting me to do a project under NTPC premises. Im delighted to thank my erudite guide Sri. Pramod Ekka, Officer of HR Dept. for his valuable guidance and excellent suggestions throughout the project. At last I thank all my friends and people who have encouraged me, without which my acknowledgement would not have been possibly ended. Swetha.S
DECLARATIONI, Ms.Swetha.S, hereby declare that the project work entitled, Employee Motivation, done under NTPC premise, submitted to Osmnia University, Hyderabad, for the Degree of MBA, is an original work done by me under the guidance of Sri. Pramod Ekka, Officer of HR Dept. as my external guide and Mr. G. Jayanth Kumar, Professor, Osmania University as my institutional guide.
This project is for reference only and I assure no part of the report will be published or copied anywhere without the prior written permission from the NTPC, Ramagundam.
Signature of the guide
Signature of the student Swetha.S
CONTENTS CHAPTER 1 Page No. Introduction of the study Meaning of Motivation.. Need of the Study.
Scope of the study...... Objectives of the study... Limitations of the study CHAPTER 2 Review of Literature. CHAPTER 3 Theories of Motivation. Early Theories. Contemporary Theories.. CHAPTER 4 Research Methodology.. CHAPTER 5 Industry Profile.. CHAPTER 6 Data Analysis & Interpretation CHAPTER 7 Conclusion CHAPTER 8 Recommendations Bibliography. APPENDIX Questionnaire
Chapter 1 INTRODUCTION
INTRODUCTIONEvery management tries to coordinate various factors of
production in such a way that their contribution is maximum in achieving organizational goals. The performance of non-human factors like machines, Raw material, Financial Resource etc. will depend upon the level of technology and the competence of those who use them. To improve the overall performance in a business it becomes essential to increase the efficiency of human beings. The performance of persons depends upon two factors. Those are
1. One is ability to do a work 2. Second one is motivationsBoth these factors taken together will increase the efficiency of human beings. The study of motivation and behavior involves a search for answer to a question about human nature. The topic chosen Employee Motivation and Job Satisfaction (a study of NTPC, RAMAGUNDAM) recognize the importance of human elements in RSTPS and develop theoretical frame work that will help the supervisors and employees understand human behavior and also to predict change and influence future behavior which is the key element to take up the present study. As Peter.F.Druker Rightly pointed out that Better than half of the leaders he had met dont need to learn what to do they need to learn what to stop.
Meaning of Motivation"Motivation is a Latin word "TO MOVE Human motives are " "
internalized goals within individuals. A motive is an inner state that energies, activates or moves and directs or channels behaviour towards goals. All human behaviour is designed to achieve certain goals and objectives. Such goals directed behavior revolves around the desire for needs satisfaction. Needs set up drives to accomplish goals. Motivation consists of the three interaction and interdependent elements of needs, drives and goals. DEFINITIONS OF MOTIVATION: Scholars have variously defined motivation. Some definitions are discussed as follows: According to the Encyclopedia of management: Motivation refers to degree of readiness of an organism to pursue some designated goal and implies the determination of the nature and locus of the forces, including the degree of readiness. According Edwin B.Flippo "Motivation is the process of attempting to influence others to do your will through the possibility of gain or reward." Types of Motivation: There are two types of motivations
1. Intrinsic Motivation occurs when people are internally motivated todo something because it either brings them pleasure, they think it is important or they feel what they are learning is morally significant.
2. Extrinsic Motivation is concerned with motivators which employeesenjoy-pay promotion, status, fringe benefits, retirement plans, health insurance schemes, holiday and vacations, etc by and large, those motivators are associated with financial rewards.
NEED OF THE STUDY:If a person does not have the capability of ability to do a
work then he cannot increase his efficiency. On the other hand, Even if a person has got the ability but is not properly motivated even then his performance will be low. Motivation is an important factor, which encourages persons to give their best performance and help in reaching enterprise goals. A strong positive motivation will enable the increased output of employee but a negative motivation will reduce their performance. A key element in personnel management is motivation. According to Likert, it is the core of management which shows that every human being gives him a sense of worth in face-to-face groups which are most important to him a supervisor should strive to treat individual with dignity and recognition of their personal worth.
SCOPE OF THE STUDY: The study covers only RSTPS it does not cover all other branches of NTPC.
The present project study covers on two concepts that areEmployee motivation and job satisfaction only.
The present project study is based on the opinions andanswers given by employees of RSTPS, NTPC Ltd.
OBJECTIVES OF STUDY:
The objectives of study are
To identify the needs of the employee. To identify the motivators those are motivation employee inthe organization to achieve their goals.
To identify the nature of the organization. To identify the nature of the industry and environmental forces like govt policies. To examine the level of motivation in employees to perform the job.
To know the impact of motivation on job satisfaction leads tojob performance.
LIMITATIONS OF THE STUDY:
The research was allowed to collect the data largely by personal discussion only. For the impose of collecting primary data was conducted for limited people only. The study is limited to the employee motivation of technical and operating staff of RSTPS, Kazipet specifically.
REVIEW OF LITERATURE
According to Berelson and Steiner: A Motivation is an inner state that energizes, activates, or moves and directs or channels behavior goals. The present study in NTPC- RSTPS is focused on motivation of the employees. Motivation is desire or need of an individual to expand his efforts to achieve a particular goal or objective. Satisfaction is the outcome already experienced. When an employee satisfies his/ her needs he/she may perform well. The researcher intended to know the motivation of employees in RSTPS. The researcher has adopted stratified random sampling method for data sampling and collected data from primary source such as through personal interviews, questionnaire as well as secondary source such as company brochures internet. The objectives of the present study include identification of the needs organization to achieve their goals, to examine the level of motivation in employee in performance of the job. The purpose of motivation is to create conditions in which people are work with zeal, initiative, interested and enthusiasm, with a high personal and group morale satisfaction, with sense of responsibility, loyalty and discipline and with pride and confidence in a most cohesive manner so that the goals of an organization are achieved effectively. A positive motivation involves the possibility o