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Motivating Across Cultures:
Encouraging Higher Performance22 April 2021
© Aperian Global
40%
Aperian Global
Research-Based Thought Leadership
Global Scale / Customized Service
Range of Solutions: Consulting / Learning Facilitationin more than 60 countries
30years
ServingGlobalClients
Forbes Top 100Management Consultancy
Fortune 100 trust us with their global talent development
We license
an online learning tool with over 1 million registered
users, to 165 organizations and universities worldwide in
13 languages
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Introduction
• Aperian Global Director of Consulting in Asia Pacific, based in Singapore.
• Specializing in Leadership Development, Culture, Inclusion and Diversity over the last 21 years.
• Designed and facilitated developmental interventions for over 10,000 leaders from 30+ cultures across multinational corporations and SMEs.
• Co-developed and facilitated Fair Employment Programs for Singapore Tripartite Alliance of Fair Employment Practices (TAFEP)
• Prior 15-year career in Advertising in client-facing strategic business development across Asia and the UK.
• Learn through self-reflection, fun, empathy and practice.• Mantra “To make a positive difference”.• Sociology - National University of Singapore
FACILITATOR
Mui Hwa NG
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Current Challenges in WFH situation
Motivating Across Cultures:Encouraging Higher Performance
AGENDA
1
Are Common Tips Enough?2
Cultural and Motivational Factors3
Application of Understanding Core Motivational Drivers4
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Common Challenges in:Connection, Coherence, Communication
THE CURRENT CONTEXT:
DISTRACTED EXHAUSTED CONFUSED
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Going Beyond Tips
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The Lens of Culture
Visible
AttitudesAssumptions
BeliefsValues
Behaviors Behaviors
Culture A Culture B
AttitudesAssumptions
BeliefsValues
Drives & Shapes Behaviors
Less Visible
Drives & Shapes Behaviors
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Definitions of Motivation?
A reason or reasons for acting or behaving in a particular way
Oxford Dictionary
Enthusiasm or Need for doing Something
Cambridge Dictionary
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Internal vs External Motivation
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Debunking Myths About Motivation
Bra
nd
Elev
ated
Titl
es
Mor
e $$
$$$
Com
petit
ion
Perk
s
Gratitude
Team
Wor
k
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Motivate for Higher Performance
Success: Belief, Guidance,Encouragement
Orientation: To work towards to avoid
Connection: How engaged
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Talking About Culture:Stereotypes & Generalizations
GeneralizationsStereotypes
NEW INFORMATION
Fixed and oversimplified opinions or judgments
General statements or ideas
Always
NeverAll
None
Either/Or
Most
ManySome
Usually
Typically
Generally
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GlobeSmart ® Dimensions
InterdependentIndependent
StatusEgalitarianism
CertaintyRisk
IndirectDirect
RelationshipTask
© Aperian Global
GlobeSmart ® Dimensions
InterdependentIndependent
StatusEgalitarianism
CertaintyRisk
IndirectDirect
RelationshipTask
IDENTITY
POWER
DECISION MAKING
COMMUNICATION
FOCUS
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GlobeSmart® Cultural Dimensions
Different Drivers of Motivation
IDENTITY
POWER
DECISION MAKING
COMMUNICATION
FOCUS
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Independent• Individual identity is
important• Identity tied to
personal choices and achievements
• Individual action preferred
Interdependent• Group harmony and
cooperation is important
• Identity tied to group affiliation
• Sense of duty, obligation, and loyalty to groups
What are the value drivers that motivate?
IDENTITY
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Egalitarianism• Equal to others in
professional settings • Work roles can be
flexible, fewer rules and protocols
• OK to challenge the opinions of people in power
Status• Each role in hierarchy
has its own code of behavior
• Status and position respected; Titles important
• Questioning opinions is seen as lack of trust
POWER STRUCTURE
What are the value drivers that motivate?
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Risk• Demonstrate quick
results• Flexibility and speed
valued more than thoroughness
Certainty• Spend time on
research before making change
• Establish proper processes and systems
What are the value drivers that motivate?
DECISION MAKING
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Direct• Concise, concrete, to
the point • Not afraid to “say it like
it is”• Difficulties confronted
openly• OK to give and receive
“constructive” feedback
Indirect• Great attention given
to how messages are expressed
• Preserve harmony in group
• Pay attention to saving face and preserving personal dignity
• Unwillingness to saying no
What are the value drivers that motivate?
COMMUNICATION
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Task • Relationship follows
task• Move quickly to task,
get to know people later
• Being efficient, managing time
Relationship • Task follows relationship• Relationship building
critical to getting any job done
• Business relationships develop over time via extended networks
What are the value drivers that motivate?
FOCUS
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GlobeSmart ® Dimensions
InterdependentIndependent
StatusEgalitarianism
CertaintyRisk
IndirectDirect
RelationshipTask
IDENTITY
POWER
DECISION MAKING
COMMUNICATION
FOCUS
© Aperian Global
Key Takeaways
• Truly understanding another’s motivations for their behavioral tendencies leads to stronger relationships. Calls for Emotional Intelligence.
• Recognizing and respecting the similarities and differences between yourselves and others is key for increased engagement and performance.
• Flexing, adapting, and frameshifting calls for intentional, proactive, and planned responses. More so if virtual.
• Leverage validated tools, such as GlobeSmart, to have greater insights about different motivational values. www.globesmart.com
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Research & Publications
Our experts have published books, eBooks, articles, and papers that serve as informative reference and learning resources to complement programs and events.
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AperianDerived from the Latin, "to open"
or "provide access to."
www.aperianglobal.com www.globesmart.com
