Deliver Shorter Lines and Happier Customers

MorphoTrust USA

Ease office congestion, improve customer satisfaction, and reduce transaction time and agency costs.

Self Service Kiosk

MorphoTrust USA

2www.MorphoTrust.com Copyright 2015 MorphoTrust® USA, LLC. All rights reserved.

MorphoTrust USA

– From a touch screen, the customer selects the desired transaction.

– A credit or debit card is inserted and the name is pulled from the card.

– A touch screen keyboard pops up, so the customer can enter/edit their information.

– The customer data is then used to locate records in the DMV files.

– The customer’s picture is taken and the new photo and existing file photo pop up on the screen.

– Our leading-edge biometric software compares the two photos, the identity is verified, and the customer is presented with photo options.

– The credit/debit card payment is then processed.

– In Central Issuance States, the customer gets an interim document/receipt for use until the secure document is received.

– In Over-the-Counter States, the customer gets a bar-coded receipt to present at the express window of a DMV office.

LICENSE REPLACEMENT, STEP-BY-STEP

Handle license renewals and replacements efficiently, affordably and securely. Renewing or replacing a driver’s license usually requires a trip to the DMV. And for your customers, that means more time away from work and more time waiting in line. These simple transactions also consume valuable DMV staff time and contribute to office congestion, increasing waiting times for all customers.

Now there’s a solution: self-service kiosks from MorphoTrust USA. These systems automatically capture applicant images, conduct ICAO image quality checks, and perform 1:1 facial verification with the image on record. Transactions such as driver license renewals and replacements, with updated photos, and vehicle registration renewals, can be managed by the customer at a kiosk. For added convenience, kiosks can be installed in specially-designated areas outside your office traffic flow, or in heavily trafficked public locations, including malls, libraries, AAA offices, and more.

By moving these transactions to a kiosk, you’ll ease office congestion, reduce wait times, and improve customer flow. You’ll also free up personnel to deal with transactions needing personal attention, enhancing the overall customer experience.

And thanks to our expertise, you can achieve all this with maximum security.

Kiosk services include:

- License renewals

- License replacements

- Vehicle registration renewals

3www.MorphoTrust.com

Copyright 2015 MorphoTrust® USA, LLC. All rights reserved.

The Identity Company

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– Reduce wait times and office congestion by automating simple, but labor intensive transactions, such as driver license renewals and replacements, freeing up front line staff.

– Lower overall agency costs and increase efficiency of operations.

– Flexible business/payment management models to reduce or eliminate potential barriers to implementation.

– Increased service outlets for DMV customers when placed in busy remote locations such as shopping malls, libraries, and AAA offices.

Undisputed market leader with over 50 years of experience Because MorphoTrust has a robust internal R&D program for core identity technology and decades of experience, you can be certain that your kiosk transactions will be secure. As the trusted technology partner for more than 80% of State DMVs, we can also customize kiosks to solve other challenging business problems.

OUR SELF-SERVICE KIOSKS ARE A WINNING SOLUTION FOR THE DMV AND THE CUSTOMER BECAUSE THEY:

Payment models designed around your budget requirements

To meet challenging State budget requirements and ease approvals, MorphoTrust has developed three payment models which, in turn, can be further customized to suit your department’s needs and objectives.

– Acquisition Model: Kiosks are purchased outright and your department pays MorphoTrust an annual fee for maintenance.

– Convenience Fee Model: MorphoTrust is responsible for installation and maintenance and collects a predetermined convenience fee for each transaction (where State regulations allow).

– Lease Model: A monthly fee is negotiated, per unit, based on the number of units leased, with MorphoTrust responsible for maintenance and upkeep.

Whichever model best suits your budget or your objectives, your agency will enjoy the benefits of reduced costs, shorter office wait times and more efficient use of staff time.

Designed to expand to further optimize workflow and increase value

As banks, airlines, and other customer-focused businesses have proven, touch screen kiosks can both minimize costs and provide efficient and effective service. And the widespread use of this technology by the public helps ensure quick acceptance by your customers.

MorphoTrust DMV self-service kiosk has been designed, from the ground up, to expand to meet the changing needs of your department. The kiosk platform can easily be expanded to accommodate future functionality including other simple DMV transactions such as, photo first workflow, appointment scheduling, applicant pre-staging, customer queuing, updating customer data, fine and civil penalty collection, and more.

4www.MorphoTrust.com Copyright 2015 MorphoTrust® USA, LLC. All rights reserved.

MorphoTrust USA

MorphoTrust USA, formerly L-1 Identity Solutions, is the leading U.S. provider of identity solutions designed to simplify, protect, and secure the lives of the American people. We enable the goal of “One Person, One Identity” — verifying applicants are who they claim to be and delivering the secure credentials that Americans rely on to exercise their rights, gain access to benefits and services, and ensure trusted transactions, while reducing fraud.

We deliver solutions for secure ID issuance, as well as for border management, law enforcement, retail, travel, and applicant vetting using biometrics (a provider to the FBI, DOD, and DOS), document authentication and data verification — with a nationwide network of over 1,200 convenient ID service centers.

We are part of the Safran Group, a global powerhouse in aerospace, defense, and security, where we can take advantage of their expansive resources and innovation.

MorphoTrust solutions enable DL/ID issuing agencies to optimize operations for higher customer satisfaction and improved efficiency.

For more information, visit us at:www.MorphoTrust.com or email us at: Info@MorphoTrust.com

MorphoTrust USA296 Concord Road, Suite 300Billerica, MA 01821

© 2015 MorphoTrust USA, LLC All rights reserved. 05212015

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ABOUT MORPHOTRUST USA

When you talk to MorphoTrust about self-service kiosks, you can also get more information on other complementary products and services designed to further increase operational efficiencies and enhance customer service, including:

– Applicant Pre-Staging Portal: Eliminate multiple trips and turnaways with an online portal that walks applicants through license/ID requirements step-by-step (including necessary documents) and captures all demographic data on an encrypted, bar-coded receipt.

– Address Verification: Reduce fraud and ensure credentials reach a legitimate and accurate address with this configurable solution.

– AutoTest Knowledge Testing: Save money and increase productivity by eliminating paper tests. Self-guided tests are administered electronically at dedicated kiosks. Passing results are automatically populated into the applicant’s record.

– Customer Service Training: Build performance and boost productivity and morale through a completely customized classroom-based program. Your personnel learn the essential relationship, communication and influence skills used by top customer service professionals.

– Scheduler: Get applicants in and out faster by letting them schedule office appointments via the internet or phone call to your offices.

MorphoTrust USA