Morgan Owens603 Center Chicot Avenue 631.219.0318 West Islip, NY 11795 morgan.owens@outlook.com

TECHNOLOGY SUMMARY

Operating Systems: Windows 2000/ME/XP/Vista/7/8, Mac OS, Linux In Progress Certifications: CompTIA A+, Network +, MCSE Software: BMC Remedy, MS Office, IBM Tivoli, CA Spectrum, Norton Ghost

EXPERIENCE

Cablevision Network Operations Center, Hicksville NY 2014-NOC Level 2 Consultant – Apex Systems Inc.

Identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, BISC Server and applications.

Perform basic-level triage and troubleshooting of iO, VoD, OOL, VoIP, Wi-Fi outages and impairments in cooperation with NWM functional groups

Efficiently and appropriately escalate and document findings in BMC Remedy to affect timely resolution of issues with Cablevision’s Network

Cablevision Network Operations Center, Hicksville NY July 2013 – Dec 2013NOC Technician

Contracted for Node Replacement architecture change process project with Apex Systems Inc.

Assisted with full gamut of Level 2 operations including WiFi installation, node failure management and resolution and tracking tickets with BMC Remedy

Conducted pre and post maintenance verifications

T&T Gunnery, Seaford NY 2009-2011IT Consultant

Custom Built and installed 3 PCs with emphasis on POS functions and co-designed a store website with Weebly.com

Provided 1 year of preventative maintenance with Diskeeper, CCleaner Installed/wired premises with a SOHO network based on a D-Link unmanaged switch

Big Blue Products, Huntington Station, NY 2009

Warranty repair of HP/Compaq products including servers, desktops and tablets Disassembly of PCs and laptops for parts resale

EDUCATION

Briarcliffe College, Bethpage, NY AAS IT/Networking, 2008

Cisco Networking Academy High School Student2004-2006