MORGAN NICHOLS EXPERIENCE PROFILE Morgan Nichols 909 Battlefield Dr. Nashville, TN 37204 (443) 880-3285 [email protected] PROFESSIONAL STATEMENT I am a driven individual with a strong background in hospitality. Applying my studies in both my personal and professional life has allowed me to tap into multiple aspects of the hospitality industry. I am able to think quickly on my feet and make confident decisions while maintaining a high level of professionalism and friendliness. Being able to deliver a quality product or service is a source of personal pride, as is working directly with individuals to develop lasting relationships. SKILLS MS office, POS, organization, customer service, identifies and gathers appropriate resources, remains calm under pressure, able to handle multiple tasks at a time, enthusiastic learner, capable entertainer, highly motivated Nanny Parker Family, Nashville, TN, Dec 2015-Current * Primarily responsible for the care of two small children (2 years and 1 month) * Assumes role of housekeeper when necessary * Performs duties such as cooking, cleaning, laundry, grocery shopping, etc. * Able to adapt to changes in family’s needs Consulting Stylist David’s Bridal, Franklin, TN, Dec 2015-Current * Responsible for leading appointments and ensuring a memorable, high quality experience for all parties involved * Accountable for bridal conversions, meeting sales goals and maintaining a high level of professionalism * Able to maintain control despite dealing with a wide range of personalities SERVER Bricktops, Nashville, TN | Dec. 2013 – Oct 2015 * Maintained high level of customer service in a fast paced, stressful environment * Catered to unique clientele including high profile individuals, celebrities, locals, and visitors alike * Managed multiple tasks at once * Gained extensive knowledge of the restaurant, customer preferences, food allergies, etc. CALL RECEIVER AAA Roadside Assistance, Newark, DE/Nashville, TN | 2011-2013 * Received inbound roadside assistance calls * Provided exceptional customer service and emotional support to members in tense situations * Asked appropriate questions to expedite quickest and most accurate correspondence * Entered large amounts of specific data into system for each call received (upwards of 200 a day) * Researched via the Internet and company systems to assist in daily tasks ASSISTANT TO PLANNER Entertain Me Events, Newark, DE | Summer 2010 * Assisted in day of coordination, set up, and break down of weddings * Solved unanticipated problems * Used interpersonal skills to communicate with a wide range of personality types EDUCATION Bachelors of Science Hotel Restaurant and Institutional Management | May 2011 University of Delaware, Newark, DE

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MORGAN NICHOLS EXPERIENCE

PROFILE

Morgan Nichols 909 Battlefield Dr. Nashville, TN 37204 (443) 880-3285 [email protected] PROFESSIONAL STATEMENT I am a driven individual with a strong background in hospitality. Applying my studies in both my personal and professional life has allowed me to tap into multiple aspects of the hospitality industry. I am able to think quickly on my feet and make confident decisions while maintaining a high level of professionalism and friendliness. Being able to deliver a quality product or service is a source of personal pride, as is working directly with individuals to develop lasting relationships. SKILLS MS office, POS, organization, customer service, identifies and gathers appropriate resources, remains calm under pressure, able to handle multiple tasks at a time, enthusiastic learner, capable entertainer, highly motivated

Nanny Parker Family, Nashville, TN, Dec 2015-Current * Primarily responsible for the care of two small children (2 years and 1 month) * Assumes role of housekeeper when necessary * Performs duties such as cooking, cleaning, laundry, grocery shopping, etc. * Able to adapt to changes in family’s needs Consulting Stylist David’s Bridal, Franklin, TN, Dec 2015-Current * Responsible for leading appointments and ensuring a memorable, high quality experience for all parties involved * Accountable for bridal conversions, meeting sales goals and maintaining a high level of professionalism * Able to maintain control despite dealing with a wide range of personalities SERVER Bricktops, Nashville, TN | Dec. 2013 – Oct 2015 * Maintained high level of customer service in a fast paced, stressful environment * Catered to unique clientele including high profile individuals, celebrities, locals, and visitors alike * Managed multiple tasks at once * Gained extensive knowledge of the restaurant, customer preferences, food allergies, etc. CALL RECEIVER AAA Roadside Assistance, Newark, DE/Nashville, TN | 2011-2013 * Received inbound roadside assistance calls * Provided exceptional customer service and emotional support to members in tense situations * Asked appropriate questions to expedite quickest and most accurate correspondence * Entered large amounts of specific data into system for each call received (upwards of 200 a day) * Researched via the Internet and company systems to assist in daily tasks ASSISTANT TO PLANNER Entertain Me Events, Newark, DE | Summer 2010 * Assisted in day of coordination, set up, and break down of weddings * Solved unanticipated problems * Used interpersonal skills to communicate with a wide range of personality types

EDUCATION

Bachelors of Science Hotel Restaurant and Institutional Management | May 2011 University of Delaware, Newark, DE