Morale and Welfare

Presentation to CA Command Team Course

20 March 2014

Peter AtkinsonSenior VP PSP, CFMWS

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AIM

This presentation is to inform the Army Command Team Course

about the CAF Morale and Welfare Program and Non-Public Property (NPP) issues that a

new CO needs to know.

Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:

One Community, One Million Strong

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DG CFMWS Vision

One Community, One Million Strong

Serving Members (Reg. & Res.) 130K

Families of Serving Members 144K

Former Members 595K

Dependants of Former Members 350K

Other Eligible Members 150K

1 MILLION

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• Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces”– Number varies due to casual employment,

esp. in summer– 2,125 full time, 1,066 part time, 2,395 casual– 40% CAF affiliation (Retired and/or Family)

• 253 Canadian Armed Forces members• 153 National Defence public servants• 1,000 at MFRCs (locally employed)• Plus many, many volunteers

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Defence Team – Morale & Welfare

Organizational View

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NPP Key Docs• NPP Exists to deliver benefit to CF members, former

members and their families• NPP Aide-Mémoire

− https://www.cfmws.com/en/AboutUs/CFPFSS/Pages/default.aspx

• NPP Financial Certification Courses• Your Role:

– Base / Wing / Unit Fund

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Key Issues for CO’s• Misuse of NPP• Unit Fund• Security of NPP• CANEX• Unit Canteens / Unit Kit Shops• Provision / Consumption / Serving of Alcohol• Alienation of NPP• Representational Funds

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PSP by the numbersFitness• 100 % of Regular Force tested on FORCE by 31 Mar 14• 8 Regional Adapted Fitness Specialists supporting

over 500 JPSU clients

Human Performance• 1,534 CAF Personnel took part in the development

and validation of FORCE• Nearly 8000 surveys administered to better understand

what could help CAF Personnel get more active

Health Promotion• 3,900 courses offered• 23,600 participants

Sports• Over 20,000 Intersection sport competitors• 91 Regional competitions – 3,500+ competitors• 18 National competitions – 1,800 competitors

Recreation and Speciality Interest• 6,000+ Recreation activities • 100,000+ Recreation participants • 325 DND facilities involved

Messes• 175 Reg Forces Messes• 280 Res Forces Messes

Newspapers• 250,000 readers• 85,000 copies distributed

Golf• 14 locations across Canada

Community Gateway Website• 139,000+ monthly visits

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Fitness training DFIT.CA•Launched 11 Oct 2012

•Focus on fitness required for operations

•Over 21 000 CAF personnel registered

•Exercise Prescription for the FORCE Evaluation

•Personnel can register with last name and Service Number

PSP – DFIT.CA

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Commercial Services SISIP Financial Services

• Term life insurance plans including Long Term Disability (LTD) and Vocational Rehabilitation Program (VRP) – no exclusions for war, dangerous occupations, hobbies, volunteer activities or sports;– 140,560 lives insured under SISIP plans ($28.6B in coverage, $41.3M paid to beneficiaries)

– 93,600 members protected under LTD ($106.6M paid out when combined with the VRP)

• Accidental Dismemberment Insurance Plan –covers injuries or illness attributable to military service;

• Financial Planning – personalized recommendations, investment advice to assist clients in achieving their financial goals (7,153 clients in 2012 with assets of $232M invested);

• Canadian Forces Group Retirement Savings Plan – a “do-it-yourself”, on-line investment and savings option (3,379 clients in 2012 with $117M invested);

• Financial Counselling – free, confidential support in the resolution of serious financial distress, with access to CFPAF loans and grants and other SOT programs;

• Personal Financial Management Education – courses for recruits and officer cadets.

• The Personal Home & Auto Insurance: Coverage that fits your way of life.

− Home: All policies include $5K coverage for military kit; $3K coverage for personal belongings while deployed outside Canada. Military Renters policy for DND controlled quarters, Identity Theft Assistance, Burglar Alarm Discount also available

− Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount (5% off premium), Students Rates, RV’s and more

− Portability: If you should move, be transferred or retire within Canada

• Home Heating Oil Rebate Program: If home heated by oil, save on regular delivered price of home heating oil – In Halifax, participants have saved up to 8 cents per litre for the last six years; average of $1,500 in savings

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Commercial Services CANEX / NATEX

• No Interest Credit Plan: 12, 24 or 36 month plans (No money down, not even the taxes), 12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%)

• National vendor partnerships: Tim Hortons, Aramark (food services), OK Tire, Andrei Master Tailor, Subway

Initiatives:• Online Sales and Marketing

− Developing an online e-retailing strategy to augment existing store operations

• Elite line of clothing and accoutrements

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Commercial Services CANEX / NATEX

CANEX:• Operates 40 outlets on bases/wings across Canada

– 10 Retail Stores– 10 SuperMarts (3 with petroleum)– 17 ExpressMarts (6 with petroleum)– 2 Grocery Stores– 1 LiquorMarts

• Sales of $114M in FY 12/13• Over 3.95M customer transactions annually• 167 local concessions offering additional goods/services

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Commercial Services CANEX / NATEX

$4.27 M Contribution to Base Funds in FY 12/13

MissionThrough an integrated and individual-centric service delivery

model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel, their families and the families of the deceased.

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Joint Personnel Support Unit (JPSU)

24 Integrated Personnel Support Centres across Canada:• Personnel support through multi-disciplinary staff and linkages to VAC,

SISIP, PSP, MFRC and Base/Wing agencies• Responsive to Commanding Officers

Return to Work Program: 1,974 participants in 2012 ; 26% returned to full-time duty, 47% moved to transition, 27% remained on RTW.

Casualty Administration and Advocacy: Home adaptations/special needs equipment, vehicle adaptations, home assistance ; Assistance through Funds

Peer Support: Operational Stress Injury Social Support (OSISS), Soldier On, Injured Soldier Network, Helping Others by Providing Empathy (HOPE)

Outreach & Education: Average 100 briefings a month across the country, training of approx 1,100 Designated Assistants per year

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Joint Personnel Support Unit (JPSU)

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Transition Services • National Coordination of all Career Transition activities:

– Second Career Assistance Network seminars, – Medical seminars, Long Term Planning seminars– Career Transition Workshops– Transition support and programs specific to ill & injured, – Publications/tools that support transition counselling.

• Liaise with other organizations: VAC, HRSDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others.

Canada Company – Military Employment Transition (MET) Program A one-stop-web-portal for all things related to transition for serving and retired military members. Serving as a bridge between business and community leaders and the CAF. Includes Corporate Canada employers, Entrepreneurship, Education and Franchising opportunities.

137 Military Friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.

• Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University, Enactus and Canadian Youth Business Foundation

• Prospect: Forces @ Work: Sustainable Job Placement Pilot Project• H2H: Helmets to Hardhats• Association of Canadian Community Colleges (ACCC)• The Canadian Franchise Association: Military Veterans Program • Forum for International Trade Training (FITT)

In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force:

• Vocational Rehabilitation Program-Serving Members (VRPSM)• Priority Hiring-Public Service• Integrated Transition Plan

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Transition Services

Enabling a mission-ready Force by addressing the issues faced by CAF members and their families that result from military service.

Military Family Services manages:

• Military Family Services Program, including funding and oversight of Military Family Resource Centres

• Dependent Education Management, who manages the education compensation and benefits requirements of military members with dependent children

• Quality of Life issues that arise and affect military families as a result of conditions of service of serving CAF personnel

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Military Family Services

Support for serving members (Regular and Reserve) and their families who face issues that arise due to conditions of service such as:

•Mental health support

•Child care

•Access to health care

•Spousal employment

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Military Family Services

• Community integration

• Transitions support

• Education transitions

• Special needs of loved ones

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Military Family Resource Centres – On Base, In Person•33 in Canada, with programs and services in the United States and Europe•Third party, non-profit organization located on Bases/Wings or through outreach programs•Provide services in both official languages in accordance with the needs of the local community.

Family Information Line (FIL) – Informed, Connected and Supported•1-800-866-4546 – Now 24/7 service, bilingual, information and supportive counselling •1620 calls made to the FIL, 4760 calls to the automated system that has deployment information (2012)

www.FamilyForce.ca – For and about Canadian military families•A portal to all MFRCs for local information, useful general information of interest to all Canadian military families•328,062 visits to the FamilyForce site, 196,832 total unique visitors (2012)

Military Family Services

Support Our Troops Fund is an umbrella for the following:• Military Families Fund − linked to conditions of service

− $4M dispersed to >1,000 members/families− $5K per incident at local level

• Soldier On Fund − contributes to a healthy, active lifestyle− $1.1M dispersed to 630 members/families − Funded a wide range of programs

• Hospital Comforts Fund − basic amenities for hospitalized members− $85K dispersed annually to >300 members

• Op Santa Claus − gift for deployed members over holidays− Gifts delivered to 1,400 members in 2013

$15M has been received since 2006 from: • Personal contributions to SOT Fund• Proceeds from third party events• Contributions from external charities/foundations

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Support Our Troops Program

• The SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel.

• In summer 2013, more than 400 children of military members enjoyed a complimentary week at Camp Maple Leaf and Muskoka Woods.

• The Military Families Fund, Canada Company and personal donations have unwritten the cost of camp registrations.

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SOT Summer Camps

• Supports former and currently serving members with a visible or non-visible injury/illness to adopt an active lifestyle through sport and recreation

• Over $1.1M has been disbursed to provide access to equipment, training and events allowing participants to: – learn a new sport such as skiing, horseback riding, fly fishing, and kayaking;

– train with and compete against soldiers with similar injuries and illnesses from other nations; and

– push their physical and mental limits through participation in regional and national sporting events.

• $2.4M has been raised by donations from Canadians, corporations and other organizations

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Soldier On Fund

Soldier On Program

* Walking With The Wounded (WWTW): Team Soldier On comprised of MCpl Chris Downey, Cpl Alexandre Beaudin-D’anjou and 2 Soldier On Australia ill/injured members will race against US and UK teams to the South Pole. Prince Harry is participating as part of the UK Team.

Saddle Up Soldier OnToronto, ON7-11 Oct 13

WWTW Allied South Pole ChallengeAntarctica *

19 Nov- 22 Dec 13

USMC TrialsSan Diego, CA

2-14 Mar 14

Soldier On Water Fowl HuntPetawawa, ONOct - Nov 13

2nd Annual Allied Winter Sports Camp

Whistler, BC9-19 Feb 14

Soldier On National Ski FestMt Washington, BC

2-8 Feb 14

Soldier On Guided HuntsForestburg/Elk Point, AB

Oct-Nov 13

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As of 01 Oct 2013As of 01 Oct 2013

Financial assistance in the form of low interest loans and/or grants:Minor Disbursement Program ($33K to 194 members)* Grants up to $200 (on a once per lifetime basis) to relieve temporary distress or to promote well-being.

Education Assistance Loan Program ($1.9M to 476 members)*Loans ($1,2k to $4k per year, max $16k per student) to assist eligible serving members, former members and their recognized dependants to obtain a post-secondary education (full-time studies).

Self Improvement Loan Program ($7.5M to 2,208 members)* Financial assistance through small loans ($1k-$5k) to assist in emergency situations such as: compassionate travel, urgent home and car repairs, minor renovation projects, etc.

Financial Distress Program ($1.1M to 154 members)* Grants and loans when warranted by distress or other qualifying circumstances. The lifetime maximum for

assistance is $5,000 for a grant and $25,000 for a loan.

•Access to the fund is normally through an agent of the fund, Veteran Affairs Canada, SISIP Financial Counsellors or designated Base/Wing Program Administrators•Eligibility to make an application does not guarantee approval•Each request adjudicated against specific criteria before a decision is rendered

*data based on calendar year 2012

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Canadian Forces Personnel Assistance Fund

Key relationship with BMO, Bank of Montreal • Personal Banking: Saves the current 10,000 members approximately

$1 million in banking fees every year

• Customized mortgage plans: Highly competitive rates

• ABM/ATM: Over 900 branches and 2681 ATMs across Canada so that you can easily receive uninterrupted service as you move

• SOT MasterCard: Contributed over $155,000 to CFMWS since the inception of the Program

• Sponsorship: $250K in 2013 for national and local programs

Canadian Defence Community Banking (CDCB)

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CFOne Card BenefitsCANEX Rewards Program • Easier to earn and redeem points • Points balance printed on receipt • Redeem points directly in-store

CF Appreciation Program • Discounts and savings at thousands of industry partners at

locations locally, nationally and internationally• Access to R&R Club which includes:

– Armed Forces Vacation Club– Gov Vacation Rewards– Anderson Vacation

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• Confirms that an individual is a member of our One Community – One Million Strong

• Provides access to MW programs, services and facilities

• Over 53,000 CFOne Cards issued

Multi-phased approach• Phase 1: (22 Oct 13) access to the CANEX Loyalty Program and CF

Appreciation Program

• Future Phases: expanded to include access to select PSP programs and services; administration of Mess fees, access to clubs and activities, as well as other MW services.

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CFOne Card

Questions?

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