T-SB-0069-18 July 25, 2018

Moonroof Creak/Squeak Noise

Service Category Vehicle Exterior

Section Sliding Roof/Convertible Market USA

© 2018 Toyota Motor Sales, USA Page 1 of 12

Applicability

YEAR(S) MODEL(S) ADDITIONAL INFORMATION

2018 Camry HV WMI(s): 4T1

2018 Camry WMI(s): 4T1, JTN

Introduction

Some 2018 model year Camry and Camry Hybrid vehicles with a sliding roof may exhibit a creak

or squeak noise from the roof area while driving on uneven surfaces. Follow the Repair

Procedure in this bulletin to address this condition.

Production Change Information

This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs

shown below.

MODEL PLANT DRIVETRAIN ENGINE PRODUCTION CHANGE EFFECTIVE VIN

Camry

Tsutsumi

FF

4 Cyl JTNB11HK#J3064542

TMMK

Line 1 4T1B11HK#JU133256

V6 4T1BZ1HK#JU019351

Line 2 4 Cyl 4T1B11HK#JU647398

V6 4T1BZ1HK#JU506402

Camry HV Line 1

Hybrid 4T1B21HK#JU008586

Line 2 4T1B21HK#JU509110

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Moonroof Creak/Squeak Noise

© 2018 Toyota Motor Sales, USA

Warranty Information

OP CODE DESCRIPTION TIME OFP T1 T2

BD1809

Lower Roof Headlining Assy,

Remove Cross Brace, Install Felt and Reassemble

4.5 63235-33050 91 57

Parts Information

PART NUMBER PART NAME QTY

08231-00801 Interior Noise Kit 1

90467-A0006 Clip, A-Pillar Garnish 2

90467-10167 Clip, B-Pillar Garnish 2

90467-09240 Clip, C-Pillar Garnish

2

90467-10188 4

Required Tools & Equipment

REQUIRED TOOLS & MATERIAL QUANTITY

Pneumatic (Air) Hammer 1

Chisel Tip for Hammer for Pneumatic (Air) Hammer 1

APPLICABLE WARRANTY

This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.

Warranty application is limited to occurrence of the specified condition described in

this bulletin.

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Moonroof Creak/Squeak Noise

© 2018 Toyota Motor Sales, USA

Repair Procedure

1. Road test the vehicle to confirm the condition.

Induce body flex into the vehicle by performing a low speed (5 – 10 mph) road test, A.

including entering/exiting diagonally across a driveway or other uneven surface.

Was a creak or squeak noise heard from the roof area? B.

YES — Continue to substep C.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable

Repair Manual.

Review the video file. C.

Creak/Squeak Noise Example

Does the noise from the video match the observed noise?

YES — Continue to step 2.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable

Repair Manual.

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© 2018 Toyota Motor Sales, USA

Repair Procedure (continued)

2. Lower the headlining assembly.

Refer to TIS, applicable model and model year Repair Manual:

2018 Camry:

Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim:

Roof Headlining: Removal”

2018 Camry HV:

Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim:

Roof Headlining: Removal”

The headlining in the lowered position

should look as shown.

Figure 1.

NOTE

For Camry vehicles, follow Repair Manual steps 7 – 46; step 47 is NOT required.

NOTICE

Use extreme caution to avoid creasing or otherwise damaging the headlining assembly.

NOTE

This repair does NOT require the removal of the headlining assembly, but the assembly MUST be

lowered to access the internal structure and components of the sliding roof assembly.

NOTE

For Camry Hybrid vehicles, follow Repair Manual steps 4 – 43; step 44 is NOT required.

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© 2018 Toyota Motor Sales, USA

Repair Procedure (continued)

3. Component identification:

The sliding roof cross brace, rails, and the spacer assembly will be accessible AFTER

lowering the headlining assembly.

Refer to figures 2 – 6 to identify the various components involved in this procedure.

Figure 2.

1 RH Moonroof Rail Assembly

2 Moonroof Cross Brace

3 Curtain Shield Airbag Assembly

4 Moonroof Cross Brace Retaining Bolt

5 RH RR Door Opening

6 RH B-Pillar

7 RH FR Door Opening

Figure 3.

1 Resin Spacer

2 Supplier-installed Felt

3 Moonroof Cross Brace

4 Moonroof Cross Brace Retaining Bolt

5 Curtain Shield Airbag Assembly

6 RH Moonroof Rail Assembly

1

c

2

3

4

5

6

7

2

5

6

3

1

4

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© 2018 Toyota Motor Sales, USA

Repair Procedure (continued)

Figure 4.

1 Spacer Foot

2 Moonroof Resin Spacer

3 Spacer Hook

Figure 5. Moonroof Cross Brace (Topside View

With Spacer Removed)

1 Pass-through Hole for Resin Spacer Hook

2 Supplier-installed Felt Piece

Figure 6.

1 Resin Spacer

2 Cross Brace

3 Spacer Hook Passing Through Cross Brace

4 Remove This Portion of the Spacer Hook (Both RH/LH Side of Cross Brace)

NOTE

Figure 4 shows the resin spacer separated

from the cross brace for illustrative purposes only.

Both the LH and RH spacers WILL remain attached to the cross brace throughout

the procedure.

1

2

3

4

1

2

3

1

2

2

2

1

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© 2018 Toyota Motor Sales, USA

Repair Procedure (continued)

4. Lower the curtain shield airbag (CSA) assembly.

Refer to TIS, applicable model and model year Repair Manual:

2018 Camry:

Vehicle Interior – Supplemental Restraint Systems – “Supplemental Restraint Systems:

Curtain Shield Airbag Assembly: Removal”

2018 Camry HV:

Vehicle Interior – Supplemental Restraint Systems – “Supplemental Restraint Systems:

Curtain Shield Airbag Assembly: Removal”

NOTE

This repair does NOT require the removal of the CSA assembly, but the assembly MUST be

lowered to access the cross brace bolts and to remove the resin spacer hooks.

NOTE

Follow Repair Manual steps 3A, 3B, 3E, 3F, 3G, and 3H.

NOTE

To allow clearance to the cross brace bolts and the spacer hooks, remove the hardware/clips ONLY

from the CSA portion as shown.

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© 2018 Toyota Motor Sales, USA

Repair Procedure (continued)

5. Remove the resin spacer hook.

Using a pneumatic (air) hammer with a A.chisel tip insert, place the chisel tip against the resin spacer hook as close

as possible to the cross brace.

Figure 7. Sample Tool Assembly

1 Chisel Tip Insert

With a short squeeze of the trigger, remove the hook flush with the cross brace. B.

Ensure removal of the hook remnants C.from the vehicle.

Figure 8. Remnants of RH/LH Resin Spacer Hooks After Removal by Air Hammer Assembly

6. Remove the cross brace bolts.

Using a 14 mm socket, remove the four bolts attaching the cross brace to the

sliding roof assembly.

Figure 9. Cross Brace Bolts (Two RH/Two LH)

NOTE

Use this tool assembly (or equivalent) to remove the portion of the resin space

hook that passes through the moonroof

assembly cross brace.

1

c

NOTE

The tool should be placed flat against the cross brace so that the hooks are removed as flush as possible with the cross brace.

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© 2018 Toyota Motor Sales, USA

Repair Procedure (continued)

7. As a unit, remove the cross brace and

resin spacers from the vehicle.

Gently lift upward, flex the spacers

outboard, and drop the unit downward,

away from the sliding roof assembly.

Figure 10.

8. Felt shim preparation:

From the interior noise kit, remove one sheet of the thickest felt material. A.

Cut four shims measuring approximately 50 mm x 50 mm (2 in. x 2 in.). B.

NOTE

Steps 8 and 9 may be performed away from the vehicle (bench work).

NOTE

Step 7 may require two people and is best performed one side at a time in the vehicle.

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© 2018 Toyota Motor Sales, USA

Repair Procedure (continued)

9. Felt shim installation:

Place the felt shims in the gray areas A.as shown. The shims will need to be trimmed after installation to follow the

contours of the cross brace.

The felt shims should NOT extend B.beyond the radius onto the flat surface. This is to ensure proper fastener torque

during installation.

Figure 11. Felt Placement

Figure 12. Foot Only Partialy Sitting on Felt (NG)

10. Reinstall the cross brace assembly.

Figure 13.

NOTE

Cross brace assembly installation is the opposite of the removal process.

The cross brace assembly is NOT

symmetrical, so correct orientation MUST be maintained. The markings on top of the spacers can be used to determine LH/RH orientation.

NOTE

Step 10 may require two people and is best performed one side of the sliding roof assembly at a time.

NOTE

Figure 11 excludes the resin spacer

to provide clarity on the placement of the felt shims. The spacers will be

attached to the cross brace during the procedure.

To install the felt under the spacer feet, it may be necessary to lift on the

spacer to create clearance between the spacer foot and the cross brace.

The feet (four total) of the spacers MUST be placed completely on the felt. Partial placement is considered NG.

Apply pressure COMPLETELY across EACH of the felt pieces. This will ensure proper adhesion of the felt pieces to the cross brace.

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© 2018 Toyota Motor Sales, USA

Repair Procedure (continued)

11. Reinstall the cross brace bolts.

Start the four cross brace bolts by hand to ensure alignment and to avoid A.

cross threading.

Torque the fasteners with a 14 mm socket. B.

Torque: 8 N*m (82 kgf*cm, 71 in*lbf)

Refer to TIS, applicable model and model year Repair Manual:

2018 Camry:

Vehicle Exterior – Sliding Roof/Convertible – “Sliding Roof / Convertible: Sliding Roof

Housing(for Moon Roof): Installation”

2018 Camry HV:

Vehicle Exterior – Sliding Roof/Convertible – “Sliding Roof / Convertible: Sliding Roof

Housing(for Moon Roof): Installation”

12. Reinstall the CSA.

Refer to TIS, applicable model and model year Repair Manual:

2018 Camry:

Vehicle Interior – Supplemental Restraint Symptoms – “Supplemental Restraint Systems:

Curtain Shield Airbag Assembly: Installation”

2018 Camry HV:

Vehicle Interior – Supplemental Restraint Symptoms – “Supplemental Restraint Systems:

Curtain Shield Airbag Assembly: Installation”

NOTE

CSA installation is the opposite of the removal process.

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© 2018 Toyota Motor Sales, USA

Repair Procedure (continued)

13. Reinstall the headlining assembly.

Refer to TIS, applicable model and model year Repair Manual:

2018 Camry:

Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim:

Roof Headlining: Installation”

2018 Camry HV:

Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim:

Roof Headlining: Installation”

14. Inspect the headlining assembly for ANY damage, such as creasing, staining, etc.

If damage is found, replace the headlining assembly.

15. Conduct a road test (repeat steps 1A and 1B) to confirm the repair.

NOTE

Headlining assembly installation is the opposite of the removal process.

Certain interior garnish attaching clips CANNOT be reused.

Refer to TIS, applicable model and model year Repair Manual:

2018 Camry:

Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof Headlining: Components”

2018 Camry HV:

Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof Headlining: Components”