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MONTHLY REPORTS OCTOBER 2018

MONTHLY REPORTS - Housing Authority City Of Austin

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MONTHLY REPORTS

OCTOBER 2018

ASSISTED HOUSING

Housing Authority of the City of Austin Established in 1937

To: Michael Gerber, President & CEO From: Lisa Garcia, Vice President of Assisted Housing Subject: Monthly Report Date: 11/5/2018

Summary of Total Families Housed for all Rental Assistance Programs for

October 2018 Housing Choice Voucher Program 5,206 Mainstream Vouchers for persons with disabilities 57 TBRA Homeless Program 21 Continuum of Care Grant (COC) 57

SRO 49 Total Housed all Rental Assistance Programs 5,390

Total Rental Assistance Paid all Programs $4,429,017

Housing Choice Voucher Program

ACC Vouchers Approved Current Vouchers Leased Current Monthly HAP

V01 5,253 4,533 $3,827,489 VPO 0 106 $80,891 TPV 3 2 $1,085

VASH 464 449 $287,688 FUP 85 79 $82,706 NED 36 25 $19,256 ICV 14 12 $9,949

Total Leased 5,855 5,206 $4,309,064

VMS 59 57 $41,906 VASH – Homeless Veterans; FUP – Family Unification Program; NED – Non Elderly Disabled; ICV – Conversion Vouchers; VMS – Mainstream Vouchers for non-elderly disabled persons VPB –absorbed incoming ports May 1, 2018

Issued Vouchers By Increment For CY 2018

Month V01 Homeless Preference

Family Preference

Disability Preference

Elderly Preference

VAWA Goodrich PH* None VASH NED FUP

January 10 10 0 0 0 0 0 0 0 15 2 6 February 21 10 3 8 0 0 0 0 0 12 0 2 March 0 0 0 0 0 0 0 0 0 11 1 0 April 53 3 15 4 3 2 25 1 0 13 2 2 May 0 0 0 0 0 0 0 0 0 11 7 1 June 22 8 7 5 0 2 0 0 0 7 3 0 July 36 16 11 4 2 3 0 0 0 8 3 0 August 72 2 33 26 11 0 0 0 0 9 1 2 September 71 10 33 13 5 1 0 1 8 5 2 0 October 50 7 18 5 1 1 0 1 17 9 0 0 Total by Increment 335 66 120 65 22 9 25 3 25 100 21 13

Total Vouchers Issued: 469 *-Reasonable Accommodation

Applicants on 2014 HCV Waiting List: 1

Total Applicants on 2018 HCV Waiting List: 1,945

Issued Vouchers By Increment For CY 2017

Month V01 Homeless Preference

Family Preference

Disability Preference

Elderly Preference VASH NED FUP

January 11 4 2 5 0 0 1 0 February 5 3 1 1 0 3 2 0 March 28 9 9 7 3 8 0 0 April 5 5 0 0 0 4 0 0 May 7 7 0 0 0 5 0 0 June 0 0 0 0 0 11 0 0 July 0 0 0 0 0 13 0 0 August 0 0 0 0 0 14 0 0 September 0 0 0 0 0 9 0 0 October 0 0 0 0 0 9 0 0 November 0 0 0 0 0 10 0 0 December 0 0 0 0 0 11 0 0

Total by Increment 56 28 12 13 3 97 3 0

Total Vouchers Issued 2017: 156

Issued Vouchers By Increment For CY 2016

Month V01 Homeless Preference

Family Preference

Disability Preference

Elderly Preference VASH NED FUP

January 25 14 10 1 0 17 1 0 February 20 14 4 2 0 9 2 1 March 15 5 8 2 0 7 0 0 April 20 6 10 2 2 11 2 0 May 15 3 7 0 5 7 0 0 June 24 9 6 8 1 19 0 0 July 36 6 17 12 1 6 0 0 Aug 28 4 11 11 2 6 1 0 Sept 20 2 8 10 0 2 0 0 Oct 45 18 11 10 6 4 0 0 Nov 32 0 24 5 3 7 0 0 Dec 46 4 26 15 1 3 0 0

Total by Increment 326 85 142 78 21 98 6 1

Total Voucher issued: 431

SRO (Single Room Occupancy) * 50 units approved * Partnership with Foundation Communities * Serves homeless individuals at Garden Terrace

TBRA (Tenant Based Assistance Program) * Partnership with the City of Austin, Salvation Army and Passages Collaboration. * Temporary rental assistance for homeless families; up to 24 months maximum

* Expiration Date of Contract: * Budget for Rental Assistance

Homeless Assistance Programs

9/30/2019 $474,300

ACC Total Leased

Checks Paid (HAP)

SRO 49 $23,640

ACC Total Leased

Checks Paid (HAP)

TBRA 21 $14,171

Continuum of Care Grant (COC) #1 * Grant renewed for an additional year for $608,898 * 5/1/2017 to 4/30/2018 * Partnership with ATCIC and ASA * Serves homeless individuals or families with mental illness, substance abuse issues and/or HIV related disease.

ACC Total Leased

Checks Paid (HAP)

S08 46 $40,236

AUSTIN PATHWAYS

Austin Pathways Report for October, 2018 page 1

Housing Authority of the City of Austin Established in 1937

Interoffice Memo To: Michael Gerber, President and CEO From: Catherine Crago, Strategic Initiatives and Resource Development Sylvia Blanco, Executive Vice President Subject: Austin Pathways Report for October 2018 Date: November 7, 2018 Mentors to help scholars overcome the “hidden curriculum.” Thirty-seven 2018-19 Austin Pathways HACA Scholarship awardees have completed midterms and are finishing up their first semester! In Spring 2019, up to 20 scholars will have the opportunity to participate in two professional development workshops with a special annual fund sponsor. Planning is underway. Aiming for an A+. Austin Pathways and HACA Community Development staff are working closely together to strengthen annual planning for HACA resident scholarships. Giving Tuesday takes place November 27 and marks the start of Austin Pathways annual scholarship fundraising campaign, which will be capped by Amplify Austin February 28 to March 1, 2019. Messaging will be expanded and designed to recruit and retain scholars as donors invest in helping HACA residents achieve their dreams of education. The crowdfunding campaign has grown 1,200 percent since 2014, now topping $50,000. Austin aims to be a “smart city.” Many of our government doors are becoming web portals.Wells Fargo awarded Austin Pathways a grant of $15,000 to help close the digital divide for HACA residents. The Smart City Ambassador program has two dual but intersecting digital inclusion goals: 1) to build the professional digital literacy and training skills of HACA resident Smart City Resident Ambassadors and 2) to leverage these skills to help other HACA residents achieve self-sufficiency and quality of life. Affordable Housing Solutions. Code for American Fellowship leaders will be in Austin in early December to showcase an online tool developed under the auspices of Austin CityUP and the City’s Neighborhood Housing and Community Development organization. HACA and Austin Pathways have been active in the development of the tool. The application enables the public to quickly find affordable housing options that meet a variety of requirements. Previously, there has not been one comprehensive list of affordable housing, and the largest lists were only in printed directories. What’s in a Strategic Mobility Plan? For the City of Austin, HACA Resident Councils have proved a valuable sounding board. The City’s Austin Transportation Department (ATD) conducted short focus groups with six HACA resident councils. In October, Austin Strategic Mobility Plan (ASMP) representatives began to share - and to gain important insights - on their Phase II ASMP Engagement Report. In December, ATD will vet the Austin Strategic Mobility Plan with HACA Mobility Ambassadors. Mobility Ambassadors are stipend-paid HACA residents who use their knowledge of digital literacy and Austin’s transportation ecosystem to teach HACA residents to use digital tools to navigate transportation;

Austin Pathways Report for October, 2018 page 2

advocate for meaningful partnerships with transportation partners and engage with City officials and decision makers - whether online or in face-to-face settings. Profile - Citywide Digital Assessment and Unlocking the Connection 2019. The Community Technology & Telecommunications Commission adopted a policy that the City of Austin should periodically engage in a residential technology survey to develop a profile of the information and communication technology means, skills, and needs in the community; the survey is revised and administered at three-year intervals. Austin Pathways is coordinating with the City of Austin and the University of Texas Moody College College of Communication to update the initial May, 2015 digital assessment and evaluation performed near the launch of the Unlocking the Connection. In 2015, 92 percent of Austin residents were connected to the internet while only 72 percent of American households had an internet connection. However, only 15 to 30 percent of people in public and affordable housing had internet connections. Through Ford Foundation funding, from February to August, 2015 a University of Texas research team spent 280 hours surveying more than 400 HACA residents about their digital inclusion, digital literacies, and the degree to which internet use was relevant. Austin Pathways 2018-19 Digital Assessment plans include surveying residents at properties which have benefited from free in-home internet, digital literacy and an earned device, and those that have seen slower adoption rates. The study will look at the degree to which these tools have advanced family self-sufficiency and quality of life. Meanwhile… HACA’s Austin Community College Work Study IT interns sharpened their networking and tech skills at InnoTech 2018 (10/2). Some attended the Women in Tech Luncheon while others attended the CIO Luncheon. In October, each intern was required to complete online BreachSmart security trainings provided by HACA MIS. In October, the intern team delivered a full range of IT support services to HACA residents:

● Deployed 21 laptops and desktops to residents graduating from the Family Self-Sufficiency program (10/30), completing the iDads program (10/24) and youth achieving A/B Honor Roll & Perfect Attendance at Georgian Manor (10/18). Upgraded 40 laptops for November, 2018 A/B Honor Roll deployments and to support JobsPlus and Health & Wellness initiative incentives.

● Received and evaluated eight donated laptops from a local tech company (10/19) and completed extensive evaluation and inventorying 120+ smartphones donated by Austin Forum patrons (10/20).

● Evaluated and closed out more than 20 tech support service calls and provided in-depth tech support and repair to seven HACA residents. (Note: Austin Pathways does not guarantee or warranty the refurbished devices residents earn. Austin Pathways provides support when possible and makes referrals when we cannot provide support.)

● To support compliance and efficiency in managing documents, and to enable Austin Pathways to gain valuable space, participated in Laserfiche document management system training provided by HACA MIS (10/18) and used Laserfiche to archive and index 120 scholarship files (10/30). Documented process steps.

● Supported four Thurmond Heights lease signing events. (10/10 - 10/14) ● Performed quality control checks on Earned Device artifacts and completed new design of

Unlocking the Connection Earned Device dashboards, including number and percentage by household and number of residents over time.

ACC Career Accelerator leadership and Austin Pathways are working on a diagnostic tool to help us continuously improve the program. Seventy ACC interns have participated in a HACA/Austin Pathways IT Work Study Internship.

Austin Pathways Report for October, 2018 page 3

The intern team completed a project plan, including estimating resource requirements, for November 1 - December 14, 2018. The six-week plan goals include: Deploy 60+ devices, set up a server, reimage/setup 200+ devices and provide tech support to 20+ residents. Major ongoing projects in October include streamlining grants management process and major planning for Austin Pathways’ strategic plan. Provided technical assistance to Edinburg Housing Authority and the West Point Society of Greater Cincinnati; Participated in the National Telecommunications Industry Association Inclusive Smart Cities Working Group; participated in evaluating low-income ISP plans with National Digital Inclusion Alliance subscribers.

FINANCE

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YTD Y.T.D. As of Budget Budget SEP 2018 09/30/18 Balance

REVENUE:

Rental & Rental Related Income $ 14,342,201 $ 7,171,104 $ 1,239,854 $ 7,634,784 $ 6,707,417

Interest 50,000 25,000 9,481 58,306 (8,306)

HAP Reimbursements 51,456,000 25,728,000 4,436,644 26,440,069 25,015,931

HUD Subsidy, Fees and Grants 28,336,015 14,168,010 2,142,135 14,160,645 14,175,370

COCC Fees and Revenues 10,989,526 5,494,763 1,049,285 5,628,083 5,361,444

Public Donations 466,281 233,141 60,242 251,794

Non Federal Donations 2,690,043 1,345,022 157,678 1,233,276 1,456,767

Inter AMPS Transfer

Other Income/Donations 6,553,430 3,276,718 216,226 2,087,272 4,466,158

Total Revenues $ 114,883,496 $ 57,441,758 $ 9,311,546 $ 57,494,228 $ 57,174,781

EXPENSE:

Administrative:

Salaries $ 11,981,232 $ 5,990,621 $ 1,038,507 $ 5,983,599 $ 5,997,633

Performance Incentive 128,824 (128,824)

Legal 420,287 210,144 28,905 172,813 247,474

Travel & Training 446,480 223,242 30,815 187,062 259,418

Audit Fees 176,928 88,467 39,400 120,900 56,028

Office Rent/Utilities 216,288 108,144 18,024 108,144 108,144

Sundry Administrative 3,510,678 1,740,342 245,834 1,427,889 2,082,789

Property General & Admin. Costs 2,141,735 1,070,868 188,105 1,135,660 1,006,075

Mgmt Fees & Commissions 11,021,858 5,510,930 704,941 4,929,049 6,092,809

Promotions & Advertising 94,454 47,227 8,746 39,318 55,136

Total Administrative $ 30,009,940 $ 14,989,985 $ 2,303,277 $ 14,233,258 $ 15,776,682

Maintenance:

Labor $ 1,301,211 $ 650,609 $ 124,614 $ 710,532 $ 590,679

Materials 536,625 268,315 44,345 203,249 333,376

Contracts 2,719,904 1,359,954 230,356 1,430,015 1,289,889

Total Maintenance $ 4,557,740 $ 2,278,878 $ 399,315 $ 2,343,797 $ 2,213,943

General Expense:

Insurance $ 868,342 $ 434,174 $ 96,455 $ 450,443 $ 417,899

Employee Benefit Contributions 6,212,002 3,106,006 494,488 3,029,931 3,182,071

Collection Losses 38,531 19,267 38,531

Performance Contracting 383,861 383,861 82,466 494,821 (110,960)

Interest Expense 3,131,601 1,565,801 377,129 2,243,185 888,416

Property/Franchise Taxes 88,106 52,238 7,342 59,935 28,171

Total General Expenses $ 10,722,443 $ 5,561,347 $ 1,057,880 $ 6,278,315 $ 4,444,128

Other Routine Expenses:

Tenant Services $ 1,811,088 $ 905,547 $ 93,750 $ 627,675 $ 1,183,413

Utilities 3,688,542 1,844,271 334,531 1,848,477 1,840,065

Protective Services 778,774 389,389 56,757 344,713 434,061

Total Other Routine Expenses $ 6,278,404 $ 3,139,207 $ 485,038 $ 2,820,865 $ 3,457,539

Non-Routine Expenses:

Capital Expenditures

Carryover from Prior Year 20,100 10,050 20,100

Lease Expense

Total Non-Routine Expenses $ 20,100 $ 10,050 $ $ $ 20,100

Housing Assistance Payments $ 51,456,000 $ 25,728,000 $ 4,436,644 $ 26,440,069 $ 25,015,931

Scholarships/ Digital Inclusion 243,332 121,666 39,482 155,369 87,963

Utility Assistance 5,000 2,500 5,000

Employee Contributions Match 15,000 7,500 (886) 14,942 58

Resident Services 563,091 281,546 563,091

Fin. Lit. ED & Hm. ownwership 3,000 1,500 3,000

Down payment Assistance 80,000 40,000 10,000 70,000

Community Initiatives 133,500 66,750 6,991 39,970 93,530

Donations to Public Housing/Other 2,690,043 1,345,022 157,678 1,400,765 1,289,278

Other Expenses/Donations $ 55,188,966 $ 27,594,484 $ 4,639,909 $ 28,061,115 $ 27,127,851

Total-All Expenses $ 106,777,593 $ 53,573,951 8,885,419 $ 53,737,350 $ 53,040,243

PROVISION FOR RESERVE * $ 8,105,903 3,867,807 $ 426,127 $ 3,756,878 $ 4,134,537

HOUSING AUTHORITY OF THE CITY OF AUSTINSCHEDULE 1

ALL PROGRAMSOPERATING REVENUES AND EXPENSES

FISCAL YEAR - APRIL 1, 2018 - MARCH 31, 2019 2018/2019

Budget

* Consistent with last year and the FY19 Budget : (1) Actuals include tax credit properties (shown as investments on the balance sheet), and EPC principalpmts. & capital expenditures. (2) Year-end accruals will be made in March. The annual budget is divided by 12 equal months.

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HOUSING & COMMUNITY

DEVELOPMENT

11/5/18 1

Community Development Report for October 2018

Featuring: Health and Wellness Programs and Partnerships

* Community Development reports will feature one program area per month (youth, workforce development, health and wellness and grants). This will be on a repeating cycle so that each program area is reported on once per quarter/ four times annually. Due to varying partner reporting and contract dates, some data may reflect services provided during the previous month or two months prior. This report provides information on services delivered in September 2018 and October 2018 (as noted). Family Eldercare / Elders Living Well! To proactively address barriers to aging-in-place, on-site Service Coordinators provide needs assessment, service coordination, case management, educational seminars, benefits counseling, and referral to evidence-based practices at each of HACA’s Elderly/Disabled designated properties. In partnership since 2009, services are now maintained through HACA funding, as well as City of Austin Social Service and St. David’s Foundation grants to Family Eldercare.

Property Number Served in September (*Oct. report not yet provided) North Loop 101 elderly, 32 used Service Coordination in September Gaston 53 elderly, 8 used Service Coordination in September Lakeside 108 elderly, 34 used Service Coordination in September RW/Salina** Included with the Family Eldercare report for HACA family sites.

TOTAL: 74 seniors used Service Coordination in September 26 non-senior disabled residents used Service Coordination in September

A new Service Coordinator started at Gaston in August. Family Eldercare Service Coordinator will continue to assist residents with service coordination services during the RAD renovation and travels to see Gaston residents at their temporary relocation properties. Family Eldercare service coordinators participated in National Night Out at Chalmers Court, Gaston Place, Lakeside and North Loop. Family Eldercare was called upon for assistance in preparation for a Lakeside HUD UPCS inspection in October. Priority was given to residents over 70 or those that have severe physical limitations. A Family Eldercare service project with the Guardianship department has offered assistance as their schedule permits. During the month of September and October Family Eldercare staff assisted with the HACA Health and Wellness surveys at Lakeside, Chalmers and BTW. Services with the highest utilization during September included: Benefits/Entitlements/Insurance enrollment and support; transportation/bus passes, home management; healthcare services and general information and referral. Elderly/Disabled Services Coordinator for HACA Family Properties: October 2018 marked the end of the first year of this contract with Austin Pathways providing a service coordinator to serve family properties with under-served seniors. This Service Coordinator “floats” to assist residents at properties as needed. The staff member currently offices out of Santa Rita and serves primarily Santa Rita, Chalmers and Rosewood/ Salina. Services to other seniors living at family sites will continue on an as needed basis. The first year of this program was funded by Anderson and Moody foundations. We are currently seeking to renew those grants and find other funds to sustain this much needed support for our seniors living at family properties.

11/5/18 2

Property Number Served: September 2018 Number Served: Year-to-Date Chalmers 14 80 Salina** 12 25 Rosewood** 6 23 Thurmond 1 1

TOTAL 58 129

Year End Outcomes Report-Family Sites “floating” Service Coordination Goal 1: Program participants identified as at-risk of losing their ability to age in place and stay in their community, report that after receipt of service coordination, they have an increased sense of independence and ability to remain in their home. 1. 90% of residents served (3 or more contacts) report they are satisfied with services received.

Results: A total of 24 of 26 answered this question. The overall satisfaction rating of the residents with the services is 100% (24 of 24 reported being satisfied or highly satisfied).

2. 65% of residents served (3 or more contacts) report the support and coordination received helped them to stabilize or improve their health (physical or mental) concerns.

Results: A total of 18 of 26 answered this question. A total of 18 of 18 or 100% reported strongly agreeing with or agreeing with this statement.

Goal 2: The Promoting the Self-Sufficiency of Seniors & Disabled Adult Public Housing Residents program will significantly and meaningfully improve the quality of life for the HACA seniors and disabled residents.

1. 85% of participants during the grant period will stay/continued to live in the least restrictive environment where basic needs are met, including but not limited to food, medical care, housing, and clothing.

Results: Of the 38 residents meeting the criteria for number of contacts, 36 met the criteria of staying in the least restrictive environments. At the time of the report, two had open APS cases so have not met the criteria for stability, therefore 95% of residents met this goal.

2. 70% of residents served (3 or more contacts) will report they received support to keep or find

new resources to meet their basic needs Results: A total of 20 of 26 answered this question. A total of 20 of 20 or 100% reported strongly agreeing with or agreeing with this statement.

Goal 3: Improve participants’ knowledge in area(s) addressed by classes offered during the grant period.

1. A total of 80% of participants report increased knowledge after class participation. Results: A total of 18 of 26 answered this question. A total of 17 of 18 or 94% reported strongly agreeing with or agreeing with this statement.

2. 80% of program participants report improved quality of life.

Results: A total of 20 of 26 answered this question. A total of 19 of 20 or 95% reported strongly agreeing with or agreeing with this statement.

11/5/18 3

Central Texas Food Bank:

Senior Program: HACA has a partnership with the Central Texas Food Bank (CTFB) to participate in the federal Senior Grocery Program. This program provides seniors 60+ (at or below 130% of the Federal Poverty Guideline) with 30 pounds of shelf stable groceries and cheese monthly, at 15 HACA properties. As September 2018 are 356 active participants at the 15 HACA sites that offer Commodities Senior Food Program.

Boxes are delivered to each property on the 2nd, 3rd and 4th Mondays of the month, based on the following schedule. 2nd Monday of Month Lakeside – 8:00 to 9:30 AM, Gaston – 10:30 AM to Noon,

Goodrich – 1:00 to 1:30 PM, Bouldin Oaks – 2:00 to 3:30 PM 3rd Monday of Month North Loop – 8:00 to 9:30 AM, Thurmond – 10:00 – 10:30 AM,

Georgian 11:00 – 11:30 AM, Coronado Hills – Noon to 1:00 PM 4th Monday of Month Chalmers – 10:00 to 11:00 AM, Santa Rita – 11:00 – 11:45 AM,

Rosewood – Noon to 1:00 PM, Booker T. Washington – 1:00 – 2:00 PM

Summer lunch program for children: This summer, the Central Texas Food Bank and HACA worked together to serve 6,342 meals and 5,215 weekend food backpacks to children at eight HACA residences through the Summer Food Service Program. Site supervisors used an online tool called Link2Feed to provide the food bank with daily meal counts in order to keep track of program success June 2018 - 2,222 July 2018 - 2,716 August 2018 - 1,404 The eight served were: Northgate, BTW, Coronado, Georgian, Santa Rita, Shadowbend, Manchaca Village and Bouldin Oaks. Youth at Chalmers, Rosewood and Meadowbrook received free summer lunches as well, through the Boys and Girls Club program. At Bouldin Oaks and Shadowbend, youth participated in Health Start, a nutrition education program, co-located with the summer lunch program. Parents were encouraged to participate so that the whole family could learn how to eat happy and healthy. Health Start will restart in January of 2019.

Health and Wellness Report - All residents Meadowbrook Stronger Austin Zumba and Nutrition classes wrapped up in September, 2018. Eighteen residents participated in the classes. Meadowbrook residents voted to use their Participation funds to pay for the classes. We are hoping this serves as a model that other HACA properties will follow. Stronger Austin is a first-of-its-kind, public-private initiative to reduce the burden of preventable chronic disease among Austin’s most at-risk and economically disadvantaged populations. Through Stronger Austin, the Austin Parks and Rec, Austin Public Health, IT’S TIME TEXAS, the Michael and Susan Dell Center for Healthy Living, and My Brother’s Keeper seek to significantly expand access to free programming that increases physical activity, improves diet, and fosters community engagement. The evaluation of Stronger Austin will be led by the Michael and Susan Dell Center at the UT Austin School of Public Health. Stronger Austin’s primary outcome goals will focus on increasing participants’ physical activity, healthy eating and self-efficacy for participating in physical activity and healthy eating.

11/5/18 4

Health & Wellness Strategic Catalyst Development HACA designed and implemented its first Community Health Needs Assessment for all residents (over 18 years) in Booker T. Washington Terrace, Chalmers Courts and Lakeside Apartments. Between mid-August to mid-October, residents could participate through online submission or schedule in-person interviews with a survey administrator. All participants who completed a survey and signed a consent form received a $10 HEB gift card and will be entered to for a random drawing of a refurbished Macbook Pro (one laptop per property). In sum, we completed at least a combined 500 unique surveys across the three properties. We successfully engaged with residents who communicate in English, Spanish, Arabic, Chinese, Vietnamese, Korean and American-Sign Language. A full report is being prepared in collaboration with The University of Texas at Austin Dell Medical School and will be ready to share in mid-December 2018. In early October, HACA submitted a grant proposal under the St. David’s Foundation Health Starts at Home Request for Proposal. Recently, HACA’s submission was chosen for first-time funding from the St. David’s Foundation in the amount of $315,000. This opportunity will support the implementation of a Health Catalyst Pilot Program at Booker T. Washington. The proposal will use Community Health Workers who will deliver door-to-door health assessments, develop Wellness Plans, provide linkage to care, and facilitate monthly Groups Visits (emotional wellness and chronic disease self-management). Our proposed program was strongly informed by a preliminary analysis from the Community Health Needs Assessment mentioned above. In late-October, Austin Public Health hosted a special visit from US Surgeon General Dr. Jerome Adams and selected to highlight HACA as a Strategic Partner. The convening was centered on highlighting Austin’s success on implementing smoke-free initiatives across sectors and industries. HACA delivered a high-level presentation on the robust process that led the memorializing of a Smoke-Free Housing Policy in 2015 and provided a sample of positive outcomes including 7% decline among HACA residents who smoke, 0 incidents related to cigarette or matches since policy implementation, and 0 evictions due to enforcement of policies, just to name a few. HACA also had the opportunity to mention other health strategy work including the Community Health Needs Assessment and proposed pilot program submitted to St. David’s Foundation, both mentioned above.

Housing Authority of the City of Austin Established in 1937

HOUSING AND COMMUNITY DEVELOPMENT

To: Michael Gerber, President and CEO From: Pilar Sanchez, Vice-President of Housing and Community Development

Subject: Housing Operations: November 2018 Date: November 6, 2018

The following is a summary of activities within the Housing and Community Development Department during the period of 10.1.18 to 10.31.18 Inspections: There are a total of 1,839 units subject to HUD, TDHCA, and Annual UPCS inspections within the Public Housing portfolio. HUD Inspections:

● Lakeside’s HUD inspection was completed on October 4, 2018 with a final score of 90b*. ● Northgate Scattered Sites (14 units) and BTW Scattered Sites (6 units) HUD inspection have been

postponed until December 4, 2018. ● Goodrich and Shadowbend Scattered Sites were successfully removed from the inspection. ● Chalmers, Thurmond Heights, and Rosewood Courts were on a previous auction but did not receive a bid.

As a result, these can be expected to be placed on a future auction. HACA is working to cancel these inspections due to RAD conversions and construction.

● If HUD schedules an inspection at any other property and rehabilitation is still in progress or pending to start, HACA has and will request postponement.

● Latest UPCS inspection results from REAC:

Average Score: 95

Property Inspection Date Score Lakeside 10/4/18 90b* Santa Rita Courts 3/4/16 95c* Booker T. Washington 4/22-24/2015 99b Rosewood / Salina 4/7/14 93b Meadowbrook Court 4/9/14 91c* Chalmers Courts 4/10/14 91c Bouldin Oaks 4/11/14 93c Northloop 5/28/14 99b Gaston Place 5/30/14 99b Thurmond Heights 6/5/14 95c Northgate / Coronado Hills 6/21/14 97b* Georgian Manor 6/26/14 96b Shadowbend, Manchaca Village, 6/30/14 99b* Manchaca Village II, and Goodrich

TDHCA Inspections:

● Manchaca Village’s TDHCA post construction and UPCS inspections were completed on April 12, 2018 with a final UPCS score of 99.

● Shadowbend’s TDHCA post construction and UPCS inspections were completed on April 20, 2018 with a final UPCS score of 100.

● North Loop’s TDHCA post construction and UPCS inspections were completed on May 22 and 23, 2018 with a final UPCS score of 100.

● Georgian Manor’s TDHCA post construction and UPCS inspections were completed on June 28, 2018 with a final UPCS score of 99.

● Northgate’s TDHCA post construction and UPCS inspections were completed on August 9, 2018 with a final UPCS score of 97.

Annual Inspections: HACA is required to conduct inspections of its properties on an annual basis.

● FY 18-19 UPCS Annual Inspections for the remaining properties are tentatively scheduled to begin December 2018.

Safety: Currently, there are 58 Officers on contract with HACA and available to patrol our communities.

PIC and EIV Reports: The following reports were reviewed last month; PIC and EIV reports will be updated in next month’s report, as the Trainer position is currently vacant.

● PIC Reports ● Occupancy and Aging Reports – An occupancy rate of 98.3.% with 18 active vacancies reported.

There are 26 units approved by HACA for RAD Hotel and 3 HUD approved MOD units; 1 offline unit at Lakeside; 1 offline unit at Chalmers.

● Delinquency Report – PIC submission rate ending 10.31.18 (most current in PIC) was 100.00% ● Re-examination Report – Effective 10.31.18 (most current in PIC) Zero (0) delinquent

re-exams; ● Tenant ID Management Reports

▪ Possible Duplicate Tenant Report – Two (2) - Working with Arkansas PHA and HACA HCV to resolve.

▪ Invalid Tenant ID Reports – Zero (0)- report clear ● EIV System Reports

● Identity Verification Reports – ▪ EIV Pre-Screening Report

➢ One (1) - 1 incorrect SSN; pending correction. ● Deceased Tenant Report – Zero (0) - ● Immigration Report – Zero (0)- no deficiencies exist ● Multiple Subsidy Report – One (1) Case being worked by staff to resolve.

EIV Bad Debt Module: Has been updated with current information as of 3.31.18. Will be updated again once HCD Admin is trained and has access to the EIV system. Contract Rent/UA Updates:

Property/BR Size

Effective Date

Previous Contract

Rent

New Contract

Rent

Previous UA New UA

Northgate/1 BR 12/1/18 $513 $522 $34 $32

Northgate/2 BR 12/1/18 $644 $656 $48 $46

Northgate/3 BR 12/1/18 $872 $888 $64 $61

Northgate/4 BR 12/1/18 $1,057 $1,076 $106 $101

Northgate/5 BR 12/1/18 $1,216 $1,238 $116 $111

Northgate Annual Rent Potential is increasing from $398,580 to $405,816 Legal Report: 10 open cases are pending Arthur Troillo’s (legal counsel) action and recommendations. End of Report

HUMAN RESOURCES

HOUSING AUTHORITY OF THE CITY OF AUSTIN

MEMORANDUM

To: Michael Gerber, President/CEO From: Gloria Morgan, Human Resources Director Subject: Monthly Report Date: November 7, 2018

For the month of October the Human Resource Department has: Recruitment Efforts: The Human Resource Department continues to build a direct pipeline of highly qualified and diverse potential candidates by continuing to partner with Workforce Commission (TWC), local colleges and businesses, including the Austin Apartment Association and American Statesman. We received over 327 applications, posted 11 positions and scheduled interviews for 55 applicants. Most applicants were sourced from Indeed and 36 were employee referrals. For the upcoming months we will continue to develop our partnership with TWC by continuing to support their endeavors and by continuing to participate in some of their events. Additionally, we will continue to post in the local college’s job site and we will consider sponsoring hard-to-fill positions with Indeed.com again. Our data shows that in the past six (6) months our average days to hire were 59 days from when a candidate applies to the time they are hired. This is a decrease of 6.67 days to hire when compared to September. The Human Resource Department has and will continue to work diligently with the hiring departments to expedite the hiring process and continue to improve our hiring process.

PRESIDENT/CEO’S REPORT TO BOARD OF COMMISSIONERS

By Gloria Morgan, Human Resources Director Number of Employees as of November 7, 2018 = 239

Regular Full Time – 235 Part Time – 4

NEW HIRES (2) October 8, 2018 – November 7, 2018 Silva-Veloz, Brenda Family Self Sufficiency

Coordinator Assisted Housing

Rosales Soto, Tania Compliance Specialist Southwest Housing Compliance Corporation

TERMINATIONS/ RESIGNATIONS (4) – October 8, 2018 – November 7, 2018 R = Resigned T = Terminated L = Lay Off A = Abandonment G = Grant

Assignment Ended = E Arechiga, David (R) Lead Maintenance Housing & Community Development

Hampton, Donna (R) Resident Relations Specialist Southwest Housing Compliance Corporation

Marfil, Bonnie (R) Assistant Compliance Manager –HCV Assisted Housing

Paciocco, Judith (R) Senior Operations Director Executive

The Housing Authority of the City of Austin OPEN POSITIONS (5) as of November 7, 2018

POSITION

DATE POSTED

DEPARTMENT

Apartment Maintenance Technician 07/23/2018 Housing & Community Development

Housing Quality Standards Inspector 11/02/2018 Assisted Housing

Inspections Manager 11/02/2018 Assisted Housing

Lead Maintenance 11/06/2018 Housing & Community Development

Certification Specialist 11/06/2018 Housing & Community Development

Southwest Housing Compliance Corporation OPEN POSITIONS (2) as of November 7, 2018

POSITION

DATE POSTED

DEPARTMENT

Property Standards Manager 11/06/2018 Southwest Housing Compliance

Corporation

Resident Relations Specialist 11/06/2018 Southwest Housing Compliance

Corporation

Human Resource Diversity Monthly Report

29

64

51

931

46

285 21

Hispanic or Latino Males 12.1%

Hispanic or Latino Females 26.8%

White Males 21.3%

Black or African American Males 3.8%

Native Hawai ian or Other Paci fic Islander Males 1.3%

Two or More Races Males 0.4%

White Females 19.2%

Black or African American Females 11.7%

Native Hawai ian or Other Paci fic Islander Females 2.1%

Asian Females 0.8%

Asian Males 0.4%

Total : 100.0%

0

20

40

60

80

100

Asian

Black

or A

fr ica

n Am

erican

His

panic

or L

atino

Nat

ive Haw

aiian or

Other

Paci fi

c Islan

der

Two

or m

ore ra

ces

White

8

37

93

2 2

97

Asian

Black or AfricanAmerican

Hispanic or Latino

Native Hawaiian orOther Pacific Islander

Two or more races

White

Ethnicity

146

93F 61.1%

M 38.9%

Total: 100.0%

Gender

Page 1 of 111/6/2018

MANAGEMENT INFORMATION

SYSTEMS

Housing Authority of the City of Austin

Established in 1937

Interof f i ce Memo To: Sylvia Blanco, Executive Vice President From: Andrea Galloway, Director of MIS Subject: MIS Report for October 2018 Date: November 8, 2018

• MIS o Work orders completed – 510 o Security requests completed – 26 o Alarm incidents – 50 o Finalized removal of inactive CTM employee access cards o Performed a phishing email drill with staff o Database Analyst Attended the BetterCloud conference o Replication servers created for HDS, Elite and STARS

• Laserfiche o Continued work on SHCC Vouchers and Contracts paperless processes o Continued work on Assisted Housing Paperless Processes o Continued work on Pathways AM Paperless Processes

• Executive o Multiple data requests

• Housing & Community Development/RAD o Coordinating Yardi data and file conversion for upcoming RAD properties o Finalizing Yardi Private VPN o Adjusting staff Yardi permissions in order to tighten security o Updated staff on MIS related items at Manager’s meeting o Working with camera vendor for Gaston Place o Reasonable Accommodations data requests o Researching Project Management Software o Finalized SOW for Yardi Consultant Phase 3

• Human Resources o Completed HRMS system upgrade to version 7 o Assisting HR and PR staff with more efficient system functionality in HRMS 7 o Coordinated training for HR department o Trained HR staff on badge printing

• Southwest Housing o Continued work on STARS (Servicing, Tracking and Reporting System) application o Call Center module completed and in use for STARS application o HDS TLS Update o Created Google cloud server for Blueprint consulting jobs

PLANNING & DEVELOPMENT

1

Housing Authority of the City of Austin Established in 1937

PLANNING & DEVELOPMENT MONTHLY REPORT

To: Michael Gerber, President & CEO From: James Teasdale, Planning & Development Director Date: November 7, 2018 CFP and Other Funds Status:

PH/Capital Fund Program Projects Status: Unit Renovations—Lakeside—One additional Unit of the site is undergoing deeper renovations,

while the Unit is vacant, between leases, bringing the total to four (4) Units in the last 60 days. Full floor abatement/removal and replacement, replacement of cabinetry and countertops, wall repairs, new lights, and other modifications that better adapt the Units for more accessibility. Three Units are now COMPLETE, one additional Unit, underway. In Process. Project Value = Approx. $20,000.00 per Unit.

HVAC Replacements—Salina--HVAC systems serving twenty-six (26) residential units are undergoing full replacement with new equipment. All systems are now installed and operational, inspected for contract compliance, and Contractor is punching out work. COMPLETE. Project value = $ 115,000.00

ADA Accessibility Parking Improvements—Bouldin--Extensive renovation of selected parking areas of the sites’ seven (7) ADA Units, for improvement to, and compliance with, accessibility

CFP Year Implementation Schedule Current Status Obligated Expended Obligated Expended 2016-727 CFP $ 2,454,926.00 Fully obligated

90% 4/15/2018

$ 2,209,433.40

100% 4/15/2020

$ 2,454,926.00

100% 3/31/2018

$ 2,454,926.00

99% 10/31/2018

$ 2,432,540.59

2017-728 CFP $ 1,747,395.00

90% 8/16/2019

$ 1,572,655.50

100% 8/16/2021

$ 1,747,395.00

89% 10/31/2018

$ 1,561,602.96

88% 10/31/2018

$ 1,538,216.31

2018-729 CFP $ 1,691,521.00 (under environmental clearance)

90%

5/29/2020 $ 1,522,368.90

100% 5/29/2022

$ 1,691,521.00

20%

10/31/2018 $ 334,456.00

0% 10/31/2018

$ 0.00

2

requirements. Assessments were completed, scopes of work were developed and bid. Reserve for Replacement as a funding source was approved for the project and onsite is underway now. Delayed by rain, but now complete and under punch work and review for compliance with needed outcomes. COMPLETE. Project Value=$88,270.

2018 Capital Fund Award—The grant received an additional $19,238 in funding from the USHUD. P&D revised the 2018 CFP documents and program to spread the added funds to planned project work and re-submitted to the San Antonio Field Office (SAFO), as required. The fund is currently undergoing public disclosure process with the City of Austin, serving in their role as the Responsible Entity, as part of the required environmental clearance needed on the work items contained in the plan. Approximately 30 days or less to complete this portion of the process. In process. Fund Value = $1,691,521.00

Heating Boiler Replacement—Lakeside—A new heating furnace boiler is now in place and providing reliable heat for all Units. There is still related piping and flue work to complete, and P&D is working with its’ mechanical contractor on several issues, to ensure proper operation, safety, and regulatory compliance that will result in satisfactory inspections by the City of Austin and State of Texas, as required. In process. Project value = Approx. $98,700

Storefront Entry Doors—Lakeside—Storefront glass entry doors sets will be replaced in four (4) separate locations of the facility’s first floor, along with other modifications requested by site staff. Project delayed by lead order time on the special doors and components needed. Completion planned by November 30, 2018. In process. Project Value = $16,000.00

Roofing Replacements—Lakeside—The roof covering over the first floor entry and Community Room areas has now been replaced, as well as the roofing under the penthouse canopy on top of the facility. Both areas were stripped of their existing roof coatings and new, sloped insulation installed, prior to a new roofing membrane. This project was delayed by rain, but clearing weather has finally allowed for the project to get back on track. Approx. two weeks to completion. In process. Project Value = $ 80,265.00

Fire Damaged Unit—BTW—A single Unit was damaged by a kitchen cooking related fire at the development, recently. There were no injuries. The tenant family has been re-housed in an alternate Unit. P&D has solicited bids for the full repair of the Unit and provided those bids to the HACA insurance company for approvals. In Process. Project Value = Approx. $28,000.00

Other/Non-Capital Fund Program Projects Status: HVAC Renovations—HACA HQ—Currently working on needs related to the replacement of four

separate roof-top-unit multi-ton HVAC systems serving the HACA Main Administrative facility. The equipment to be installed has been researched and selected for best efficiency and value. The equipment support structures were completed, by separate vendor. HACA now awaiting receipt of special ordered equipment and fabrication of the custom ductwork needed to tie in the equipment to existing bldg. duct work. In process. Project Value = $242,000

Digital Inclusion: Internet Fiber Wiring—Working with Google, AT&T, and Spectrum design teams and installers on

all properties, to develop fiber installation strategies and plans for accomplishing the goal of IT fiber in all HACA rental Units. Google Fiber wiring at Manchaca Village, Meadowbrook, Bouldin Oaks, Shadowbend, Booker T. Washington, Salina and Manchaca II, is now COMPLETE. Gaston Apartments infrastructure wiring by Spectrum is in now in place for three of four separate wings of that rehab project, while AT&T wiring for Units of Lakeside is COMPLETE and wiring is underway currently at Thurmond Heights. In process.

3

Rental Assistance Demonstration (RAD) Projects Status: More detailed information is provided by Ann Gass, Director of RAD Operations, in her monthly report to the Board of Commissioners. RAD Transition, Phase 1--Planning & Construction & Completions—Gaston Place—Resident

Unit rehab work in Bldg.’s #1 & #2 has been completed, and all apartments in those bldg.’s have been re-occupied. Work on Bldg. # 3 is in punch stage now, with Residents beginning to move back in to the Units. Bldg. # 4 is well underway, and Contractor has projected an early December completion for that last group of Units. The Community Room, Common Areas, Mgmt. and Service Offices, and Maintenance Shop work are also all in process of finish out. Some site work planning, design corrections and fine-tuning is still underway with the A/E Design/Build team and Contractor, to ensure the best outcomes. Bldg. #1&2&3 COMPLETE. In process. Project value = approx. $8,000,000.

RAD Transition, Phase 2 Bidding—Rosewood, Santa Rita, & Thurmond Heights—Minimal scopes of work were developed for these three straight conversion sites, addressing significant repair needs and/or items and needs that could be found deficient under UPCS/REAC inspection protocols. Plans were solicited, project bids were received, and Contract awarded at the August Board of Commissioners meeting. Contract documents are prepared for execution, while the permitting process completes, with the City of Austin, for the project. In process. Project Value = $1,195,608.00

RAD Phase 2 Straight Conversions—Planning & Construction--Meadowbrook & Booker T. Washington--Demolition of the selected existing retaining walls on the BTW site, scheduled to be replaced, was completed and new walls are being constructed. Playground equipment was selected and ordered, and all playground installations are now COMPLETE. New site security lighting poles and fixtures were received, and the new pole-light bases are being drilled and poured, and electrical runs trenched for their connections. In-Unit sub floor repairs at BTW are COMPLETE. Sidewalks and concrete work at Meadowbrook is COMPLETE. BTW Comm. Rm/Comm. Development Bldg. abatement is COMPLETE, and rebuild work is underway. The leak in the underground piping of the Comm. Rm. was repaired and work has resumed on the Community Center Restrooms. The cement slab for the new maintenance garage has now been placed. The Community and Mgmt. Center is set to be returned to site staff and once they move back in, workers will move into the Neighborhood Network Annex for completion of the light rehab scope developed for that structure. The maintenance garage has been framed, dried in, and sided, and is ready to be painted to match the sites existing exterior color scheme. Rain, over many weeks, has delayed progress. Approx. 45 days to complete. In process. Project Value = approx. $2,160,000.00

RAD Phase 2 Re-Development —Goodrich— Proposed construction plan reviews, materials and finish selections, site amenity selections, etc., have all taken place with the developer, and all residents of the site have now been relocated. Abatement/demolition is complete and a groundbreaking ceremony has taken place, attended by the HUD Secretary, Dr. Ben Carson. Site prep work continues, while fine tuning is underway on a number of design issues. In process. Project Value = $13,200,000

RAD Phase 2 Re-Development Planning—Chalmers South--Proposed construction plan reviews, materials and finish selections, site amenity selections, are complete with the developer. Abatement and demolition activities on HACA’s two older Administration buildings that previously occupied the site, is now complete. A groundbreaking ceremony was conducted August 17, 2018, to kickoff the new construction activities. Site work and foundation prep is underway. In process.

AUSTIN AFFORDABLE HOUSING

CORPORATION

SOUTHWEST HOUSING COMPLIANCE

CORPORATION

•••

1124 South IH 35, Austin, Texas 78704 phone 512.474.5332 • fax 512.437.3882 • TTY 800.735.2988

www.shccnet.org

•••

DATE: November 6, 2018 TO: Michael Gerber – President/CEO FROM: Michael Cummings – Vice President FOR: HACA Board of Commissioners RE: October 2018 Monthly Report (Texas) Below is SHCC’s Monthly Report for the above referenced period. SHCC met all Incentive Based Performance Standards (IBPS) requirements and is requesting all eligible basic fees earned. SECTION I – INCENTIVE BASED PERFORMANCE STANDARDS

Management & Occupancy Reviews (IBPS 1) SHCC completed 21 MORs (Management and Occupancy Reviews sent to Owner) in the month of October.

Tasks # of MORs Performed this Month # of MORs Sent to Owner this Month # of MORs Closed this Month

Totals 25 21 23 Processing of Rental Adjustments (IBPS 3) SHCC is currently processing or has processed 105 requests for rent adjustment.

• 58 are currently being processed. None have exceeded the IBPS 30-day deadline. • 47 have been completely processed. All were completed within the IBPS 30-day deadline.

Review, Verify, and Authorize Monthly Vouchers (IBPS 6) SHCC processed all incoming vouchers for the month of November 2018 and paid subsidy on 532 contracts in the amount of $25,447,558.80 on November 1, 2018. 1 contract was funded with a net amount of $0 after deduction of the HUD mortgage offset. Life Threatening Health & Safety Issues (IBPS 9) No Life-Threatening calls were received during this reporting period. NOTE: A Life-Threatening call is one regarding a condition that could cause injury, loss of life, threaten health or cause serious property damage. Non-Life Threatening Health & Safety Issues (IBPS 10) SHCC received 21 Non-Life Threatening calls during this reporting period, all of which were processed in accordance with IBPS established guidelines. A total of 21 calls were received this month, and a total of 32 were closed: 12 from this reporting period and 20 from previous month. A total of 9 calls remain open, all from this reporting period.

SHCC Monthly Report – Texas – October 2018 Page 2 of 2

Renewals of Expiring Contracts (IBPS 14) SHCC is currently processing or has processed 18 requests for contract renewal.

• 13 are currently being processed. None have exceeded the IBPS 30-day deadline. • 5 have been sent to HUD for approval and/or funding. All were completed within the IBPS 30-day deadline.

General Reporting Requirements (IBPS 15) None to report. SECTION II - GENERAL Updated Work Plan Status Report None to report. Training On October 4, 2018, the Contracts Managers and Director of Contracts conducted an internal staff meeting and provided guidance on Chapter 15 contract renewal processing, new department email procedures, Laserfiche workflow procedures, and updates to the SHCC Work Plan. Quality Control Activities None to report. END OF REPORT

•••

1124 South IH 35, Austin, Texas 78704 phone 512.474.5332 • fax 512.437.3882 • TTY 800.735.2988

www.shccnet.org

•••

DATE: November 6, 2018 TO: Michael Gerber – President/CEO FROM: Michael Cummings – Vice President FOR: HACA Board of Commissioners RE: October 2018 Monthly Report (Arkansas) Below is SHCC’s Monthly Report for the above referenced period. SHCC met all Incentive Based Performance Standards (IBPS) requirements and is requesting all eligible basic fees earned. SECTION I – INCENTIVE BASED PERFORMANCE STANDARDS Management & Occupancy Reviews (IBPS 1) SHCC completed 6 MORs (Management and Occupancy Reviews sent to Owner) in the month of October.

Tasks # of MORs Performed this Month # of MORs Sent to Owner this Month # of MORs Closed this Month

Totals 4 6 9 Processing of Rental Adjustments (IBPS 3) SHCC is currently processing or has processed 21 requests for rent adjustment.

• 9 are currently being processed. None have exceeded the IBPS 30-day deadline. • 12 have been completely processed. All were completed within the IBPS 30-day deadline.

Review, Verify, and Authorize Monthly Vouchers (IBPS 6) SHCC processed all incoming vouchers for the month of November 2018 and paid subsidy on 211 contracts in the amount of $4,647,902.12 on November 1, 2018. 5 contracts were funded with a net amount of $0 after deduction of the HUD mortgage offset. Life Threatening Health & Safety Issues (IBPS 9) No Life-Threatening calls were received during this reporting period. NOTE: A Life-Threatening call is one regarding a condition that could cause injury, loss of life, threaten health or cause serious property damage. Non-Life Threatening Health & Safety Issues (IBPS 10) 5 Non-Life Threatening calls were received during this reporting period, all of which were processed in accordance with IBPS established guidelines.

A total of 5 calls were received this month and a total of 6 calls were closed: 3 from this reporting period and 3 from the previous month. 2 calls remain open, both from this reporting period.

SHCC Monthly Report – Arkansas – October 2018 Page 2 of 2

Renewals of Expiring Contracts (IBPS 14) SHCC is currently processing or has processed 2 requests for contract renewal.

• 2 are currently being processed. None have exceeded the IBPS 30-day deadline. • 0 have been sent to HUD for approval and/or funding.

General Reporting Requirements (IBPS 15) None to report. SECTION II - GENERAL Updated Work Plan Status Report None to report. Training On October 4, 2018, the Contracts Managers and Director of Contracts conducted an internal staff meeting and provided guidance on Chapter 15 contract renewal processing, new department email procedures, Laserfiche workflow procedures, and updates to the SHCC Work Plan. On October 16 and 17, 2018, 2 SHCC Directors and 1 Compliance Manager presented at and participated in the Southwest Affordable Housing Management Association (SWAHMA) conference in Little Rock. SHCC provided training on MORs, TRACS 203A, and Contract Renewals. Quality Control Activities None to report. END OF REPORT