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Quality Corner ..........................1
Member of the Month………….2
Testimonials .............................2
Section Meeting .......................3
Did you Know?.......................5
Quality Spotlight.....................6
ASQ Stats Webinars ...............7
Volunteers Needed ..................7
Change in Exam Format .........7
Job Postings .............................8
Leadership Team .....................8
Feedback ..................................9
Source: Christoph Roser at AllAboutLean.com
I spoke with a data scientist about a year ago.
He wasn’t a Quality professional, but
something he said stuck in my mind: Nothing
really innovative has come out of the Quality
profession in terms of the tools, theory, and
techniques since its founding. This got me
thinking. Despite their age, we still constantly
refer back to the original principles of Quality,
such as Deming’s 14 points, The Juran
Trilogy, Juran’s Cost of Quality, Philip
Crosby’s book Quality is Free, and Crosby’s
Zero Defects program with Glenn L. Martin
(today Lockheed Martin) among others. I
realized that while all these ideas are still very
relevant, the data scientist’s statement was
true: there have not been any major
breakthroughs in the world of Quality theory
for quite some time.
Many of today’s organizations have not yet
fully embraced Juran’s emphasis on strategic
Quality planning. As evidence for this,
consider Volkswagen’s dieselgate scandal,
which ended up costing them over $US 136
billion. This number amounts to 53% of
Volkswagen’s 2016 annual revenue of $US
256 billion, which far exceeds the rule of
thumb that says the Cost of Quality in a
business should represent no more than 10-
25% of sales. Let’s also not forget Samsung’s
exploding battery recall and the impact that
had on the launch of the Samsung Galaxy S7.
Given the current state of affairs across
industries, it’s time to emphasize a focus on
innovative breakthroughs and positive
change: it’s time for a QMS revolution. This is
where Quality 4.0 can potentially help combat
the complex challenges and risks that
continue to confront today’s Quality
professionals and managers.
Monthly Newsletter
February 2018 | VOLUME 6, ISSUE 1
Why is it time for a Quality Management
System revolution?
The world is more complex than it used to be.
Businesses around the globe rely heavily on
one another through densely intertwined
supply chains. Human biases lead to poor
business decisions that could be avoided by
making decisions based on facts, data, and
fundamental Quality principles. Technology
interfaces are evolving at exponential rates
with advancements in robotics, artificial
intelligence (AI), blockchain, and big data.
Meanwhile, customers demand increasing
levels of Quality at lower prices with an
insatiable appetite for new products being
released at breakneck speeds.
This complexity leads to dependent systems
that often fail despite attempts to build in
redundancy. Processes break down, natural
disasters, supply disruption caused by
material shortages, and even scandals caused
by poor leadership and decision-making all
contribute to the risk of failure. These
problems aren’t going away. In fact, with the
number of recalls across the medical and
automotive industries, as well as continued
problems with food safety, there is evidence
that the scale of such problems is increasing.
Quality Corner
Quality 4.0: It’s time for a QMS Revolution
By Peter-Elias Alouche
Interested in submitting your article for next month’s Quality Corner? Below are some helpful guidelines for Quality Corner submissions:
1. Email submissions to [email protected] by the 15th of the month. 2. Maximum 500 words. 3. A small image (4 cm x 6 cm) can be included. 4. Submission of an article will not guarantee publishing in a given month’s newsletter and may be published in a subsequent newsletter. 5. If your submission is selected, the Newsletter Editor will contact you directly. 6. Your submission will be reviewed for clarity, readability, grammar, spelling, etc. and may require revisions prior to publishing in the newsletter.
If you have any questions, please contact the Communications Chair at [email protected] or speak with Sanaz Ghazi at the next section meeting.
# ASQ Toronto
2
ASQ Toronto Monthly Newsletter
ASQ Toronto is looking for members to participate in a quick 2 minute
testimonial that we will use to promote the ASQ Toronto community
via our new ASQ Toronto YouTube channel. Video recordings will
take place at the end of the monthly ASQ section meeting or
remotely. To participate, go to
https://goo.gl/forms/27ZMDg4lIp3VLlbn2. You will need to answer
the following in the 2 min video testimonial:
1. What is your name, job title, and how long have you been a
member of ASQ?
2. What is 1 thing you learned from the section meeting?
3. What do you enjoy the most as an ASQ Toronto member?
Testimonials
Quality Corner (Continued)
To learn more about complex systems and risk, check out Andras Tilcsik’s book “Meltdown: Why Our Systems Fail and What We Can Do About It”. What is Quality 4.0? Quality 4.0 is the application of the fourth industrial revolution – also known as Industry 4.0 – to the world of Quality. It’s about leveraging collaboration between people and technology such as the Internet, connected devices, automation, and smart manufacturing. Ultimately, these advancements will use big data to improve and decentralize decision-making in real time while also increasing productivity, reducing costs, and scaling operations. Global Quality is constantly evolving. During the first industrial revolution in the late 18th century, steam engines and looms began the process of mechanization of labor. In the second industrial revolution in the early years of the 20th century, mass production in the automotive industry pushed the global economy to new heights.
These industry developments also produced changes in the approach to Quality, moving from a product-based approach of inspecting for Quality to a process-based approach focused on Quality planning and error proofing. The third industrial revolution introduced the Programmable Logic Controller (PLC) and a shift towards digital technology, with pervasive use of computers, CAD/CAM, and other technologies to improve design, manufacturing, and automation. The fourth industrial evolution is about digital transformation and “smart manufacturing,” where internet-connected devices communicate with one another and leverage human-machine interfaces. These systems use cloud technology to collect data that provide real-time insights and decentralize decision-making. Industry 4.0 technology will play a significant role in the evolution of Quality 4.0 and its application to future business. As Quality 4.0 matures, it will improve our ability to plan strategic quality initiatives, quality control in operations, and continue to drive continuous improvement transformations in our respective industries. To learn more watch the webinar sponsored by PECB
Member of the Month
We want to hear from you, our members and recognize those of
you doing great work in the Quality community. We would like to
help promote our valued and trusted members so that each of us
can get to know one another a little better while recognizing the
expertise that is part of our community. We will be featuring a
section in the monthly newsletter for someone that made a great
contribution to the quality world. If you are interested in being
featured, please visit https://goo.gl/forms/9Cewa17TZwaUDZlS2
and submit the required information by the deadline.
# ASQ Toronto
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February Section Meeting & Event
This month ASQ Toronto section held two outstanding events; one on February first for newcomers and members in Quality field and the another one on February 14th as the section meeting.
ASQ Toronto Newcomers Event February 01, 2018
Organizers: Savita Deshpande – Special projects chair Chaitanya Baliga – Moderator and Chair elect
The event for newcomers took place on February 1st, 2018 at Holiday Inn Toronto Yorkdale. The guest speakers were a panel with seasoned Quality professionals who answered audiences’ questions regarding the job challenges and opportunities in the quality field, how to get an appropriate position and do networking in this field and the role of education, experience and certifications to bridge the gaps and land in a dream job.
of specialists in the field of Quality and hiring to transfer message to the audiences regarding to land in their jobs in quality field on Canada.
About the Panelists:
Mark Tinkler, Recruitment Consultant Supply Chain, Operations & Logistics at Lock Search Group Morteza Zohrabi (PMP, ASQ Six Sigma Master Black Belt, CPHQ, CRP& ITIL) Lead director in the implementation of several mega projects in both the public and private sectors Includes working with manufacturers, hospitals, universities and banks etc. Desmond Mahadeo Co-chair ASQ Toronto special projects, Deputy Regional Director ASQ Hamilton section Mechanical Engineer, Certified Quality Engineer, Lean Six Sigma Black Belt 20 years at Management levels in the Manufacturing, Service and Government sectors working in Operations, Quality and Engineering
George Omondi , CSSBB, CQE, CQM/OE, CQA, MBA, B.Eng Mech Quality professional working in the concrete building materials industry with more than 10 years experience in quality profession. He holds ASQ certifications as Certified Six Sigma Black Belt (CSSBB), Certified Manager of Quality and Organizational Excellence (CMQ/OE), Certified Quality Engineer (CQE), and Certified Quality Auditor (CQA). John Nasar, P.Eng, CSSBB, CQE : PVT Lincon Supervisor B. Sc. Mechanical Engineering, Professional Engineer of Ontario, Black Belt and ASQ Certified quality Engineer. 25 years of experience in Automotive program management and product development. 18yrs in Ford of Canada Ltd. And previously in General Motors, Mercedes Benz, Lancia, Fiat, Chrysler.
# ASQ Toronto
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February Section Meeting & Event
ASQ Section Meeting, February 14: “How to prove the monetary value of our projects to the project sponsors? “
About the presenter: Morteza Zohrabi
(PMP, ASQ Six Sigma Master Black Belt, CPHQ, CRP& ITIL) Project lead and senior process improvement consultant from Medtronic- Canada
He briefly introduced how to evaluate the economic impacts of a project as well as the intangible outcomes.
He introduced the Return On Investment (ROI) methodology and how it may assist the quality professionals to present project proposals to senior executives.
This event was held on February 14th at SpringHill Suites Toronto Vaughan. The guest speaker was Morteza Zohrabi from Medtronic. He talked about “How to prove the monetary value of our projects to the project sponsors?”
Rogerio Boaventura MBA, Six Sigma Black Belt and PMP Certified , Past Chair (2017), ASQ Toronto 15+ years experience in end-to-end experience from Strategic to Tactical to Operational Levels , leading Change and new Process & Technology implementations. Leading strategic planning, business reviews and process improvement initiatives Knowledge in Government sectors. Kam Ho P Eng, MS, CQE, CSSBB, CQM/OE, CQA Professor at School of Business, Centennial College; Past Chair (2016), ASQ Toronto ; Past Chair, Hong Kong Institution of Eng, Cdn. Chap. Nisarg Shah Quality Assurance Quality from Sheridan College Came to Canada in late 2014. Nisarg has around 5 years of experience in Industrial Engineering and Quality Assurance in manufacturing and automotive field. He is now working in automotive industry as a Quality Engineer. During his bachelors, Nisarg facilitated establishing an ASQ Student Chapter in India and has been actively involved with ASQ Toronto as a volunteer.
# ASQ Toronto
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Fast Fact
There are 199 days remaining for organizations to transition to ISO 9001:2015. The deadline is September 14, 2018. Is your organization ready? What would it take for ASQ Toronto to be even bigger and better next month? Next Year? Speak to a member of the ASQ Toronto executive team at the next section meeting or contact them by email!!!
Did You Know?
• Saturday, March 24th, 2018, ASQ Toronto section has a breakfast workshop. More information will be announced soon at ASQ Toronto Website.
• March 29 – First ever ASQ Toronto Section Webinar. More information will be announced soon at ASQ Toronto website.
• Wednesday, April 18th, 2018, ASQ Toronto section will hold Spring Seminar. More information will be announced soon at ASQ Toronto Website.
• April 30 – May 2, 2018 ASQ global is hosting the annual World Conference on Quality and Improvement conference in Seattle, Washington. For additional details visit the ASQ WCQI Website.
Section Executives
Upcoming events
To better understand the ASQ Toronto Section leaders, we are kicking off the introduction of section executives consecutively in each issue of upcoming newsletters to our readers.
In this issue we introduce Lorraine Fraser as Voice of Customer (VOC) chair of ASQ Toronto Section. VOC is responsible for Coordinates and manages memberships’ VOC program and activities. Lorraine Fraser, P.Eng., M.Eng., MBA, ASQ-CQE, CQA, CQM-OE, CSSBB is a graduate of the University of Toronto, and the University of Windsor. She is a senior member of the American Society of Quality. She is currently the Director of Quality and Process Improvement for three of the top brands in the consumer audio market – Paradigm Electronics (international leader in speaker design and manufacturing), Martin Logan (world’s leader in electrostatic loudspeaker technology), and Anthem (high end audio video equipment). Lorraine is a multi-disciplined professional with over 20 years of experience in the private sector, and with a wide range of skills in engineering, quality, lean, new product development and manufacturing management. She has led many complex business Quality & Process Improvement Initiatives leveraging minimal resources within multi-disciplinary teams in union and non-union environments to achieve meaningful, sustainable and significant business results. She has taught several courses in statistical analysis and quality assurance at the colleges and at Ryerson University.
Lorraine Fraser, VOICE OF CUSTOMER Chair,
ASQ Toronto Section
# ASQ Toronto
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Quality Spotlight
References: • ASQ Toronto Website
• http://www.senecacollege.ca/ce/technology/manufacturing-control/quality-assurance.html
This certificate program was developed in consultation with the Toronto Chapter of the American Society for Quality (ASQ) and will appeal to those currently working in the field of Quality Assurance wishing to upgrade their knowledge and skills, as well as individuals considering entry level employment. Quality professionals perform a variety of roles within a broad range of organizations from global manufacturing to healthcare, biomedical, hospital and educational systems, information technology, food processing and food safety, insurance and financial auditing, minerals processing and refining, software development and government regulatory inspection. Quality Assurance is concerned with:
• Improving processes and systems
• Identifying and meeting customer needs
• Reducing costs
• Assuring high quality and value of products and services
Seneca College Part time Studies Quality Assurance Certificate
Program Outcomes: Upon successful completion of this program, students can be expected to:
• Demonstrate an understanding of the principles of Total Quality Management in evaluating, and controlling products and services and improving overall organizational quality practices
• Apply statistical methods to diagnose and correct quality problems
• Demonstrate the use of Six Sigma methodologies
• Prepare inspection plans and inspect products
• Measure process performance
• Record data and prepare formal reports
• Implement and document international quality assurance standards, such as ISO 9000
• Conduct Failure Mode Analysis, and Reliability Testing and Modelling
• Employ effective auditing techniques
Please contact the institutions directly for program
specifics.
ASQ Toronto section has close collaboration with colleges and universities to deliver programs and certificates in the field of quality. A list of Educational Institutions offering Quality Assurance Programs in partnership with ASQ Toronto section is as below: 1) Centennial college 2) Humber 3) Seneca 4) Sheridan 5) University of Toronto In this Issue, the quality assurance certificate offered by Seneca college is introduced.
# ASQ Toronto
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ASQ Statistics Webinars
The ASQ Statistics division has several free webinars available for its members to learn more about risk based statistics for product testing, process capability analysis, DOE, and paired t-tests. To watch any of the webinars visit
https://www.youtube.com/ASQStatsDivision today.
Volunteers Needed: VOC 'The VOC committee is looking for a reliable, and
committed volunteer for the preparation, distribution,
and analysis of surveys. and preparation of work
instructions for the VOC committee. Time
commitment is two to three hours per month. Success
with this function will lead to taking on role of VOC in
2019. If interested please reply with resume to
Change in Exam Format
ASQ has moved from the traditional “pencil and paper” exam format to computer-based testing (CBT). Detailed information is available on ASQ’s website at http://asq.org/cbt/. Since this exam format is still new, please visit the website from time to time as ASQ provides new updates.
# ASQ Toronto
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Job Postings
Job Title Company Expiry Date
There are no new job postings for February. Stay tuned!
Executive Position Name Email
Section Chair Angela Hashemi [email protected]
Chair-Elect Chaitanya Baliga [email protected]
Vice Chair Eric Cheong [email protected]
Secretary Dawn Banihashemi [email protected]
Treasurer Saraswathy Parthasarathy
Immediate Past Chair Rogerio Boaventura [email protected]
ASQ Toronto Leadership Team
Committee Chairs Position Name Email
Audit Tri Lu [email protected]
Arrangement Marion McGill [email protected] Certification Sandeep Sharma [email protected]
Communication Sanaz Ghazi [email protected]
Education Girish Trehan [email protected]
Marketing Michael Mladjenovic [email protected]
Membership Ben Tomic [email protected]
Nomination Rajendra Shah [email protected]
Outreach Amany Elashri [email protected]
Employment Assistance Amany Elashri [email protected]
Program Pardis Mohammadi [email protected]
Special Projects Savita Deshpande [email protected]
Voice of the Customer Lorraine Fraser [email protected]
Volunteer Chandresh Vyas [email protected]
Webmaster Brady Xu [email protected]
Committee Co-Chairs
Position Name Email
Certification Virginia Trimble [email protected]
Communication Peter-Elias Alouche [email protected]
Program Amany Elashri [email protected]
Membership Hector Bracamonte [email protected]
Voice of the Customer Yogini Patel [email protected]
Marketing Neda Kaveh [email protected] Special Projects Desmond Mahadeo [email protected]
Webmaster Dawn Banihashemi [email protected]
Senior Advisors
Position Name Email
Senior Advisor Tonis Kilp [email protected]
Senior Advisor Peter Merrill [email protected]
Senior Advisor Elizabeth McBride [email protected]
# ASQ Toronto
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Feedback
Please let us know your opinion about the newsletters. What would you like to see in the newsletter and how we can make it better? Your ideas are most welcome. Please email your comments to the Communications team at [email protected].
