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INDEX
Sr. No.
Name of the Department Page no.
1. Disaster Management Cell 3
2. Mumbai Fire Brigade 7
3. Storm Water Drain 10
4. Solid Waste Management 16
5. Roads Department 17
7. Sewerage Operation Department 19
8. Health Department 22
9. Education Department 28
10. Garden Department 30
11. BEST 40
12. MMRDA 46
13. MSRDC 49
14 Traffic Police 53
15 Civil Defense 55
16 Reliance Energy 57
Annexure
Annexure I – List of High Tide Dates 62
Annexure – II Ward Control Rooms 63
Annexure – III List of Rain gauges Installation 64
Annexure – IV List of Flooding Spots 66
Annexure – V List of Land Slide Spots 74
Annexure – VI Details of Equipments & Manpower With Mumbai Fire Brigade
79
1
Annexure – VII List of Nallas 91
Annexure –VIII List of MCGM Hospitals 95
Annexure - IX Health Department Control Room 98
Annexure - X List of Temporary Shelter Schools 99
Annexure - XI List of Buildings in Dilapidated Conditions
102
Annexure - XII Information and Contact Nos. of BEST Officials
139
Annexure - XIII Information related with MMRDA 152
Annexure – IVX Contact nos. of Sr. Police Officers 155
Annexure - XV Contact Nos. of Western Railway Officials
163
Annexure - XVI Contact Nos. of Civil Defense Officials
166
Annexure - XVII Contract details of Reliance Energy 168
2
DISASTER MANAGEMENT CELL
Disaster Management Cell was established in the year 1999. The cell
was modernized, expanded and fully equipped in the year 2005.
The Disaster Management Cell is headed by Chief Officer (DMP) who is
overall in charge of operations of the cell. The Chief Officer (DMP &
CCRS) is assisted by Dy. Chief Officer (DMP & CCRS). However, in case
of disaster like flood, bomb blast, house collapse etc., the charge is taken
over by the Municipal Commissioner or the Additional Municipal
Commissioner in-charge of DMP.
There are total eighty employees working round the clock in department.
The team working in Disaster Management consists of one Assistant
Engineer (Mechanical & Electrical), one Sub Engineer (Mechanical &
Electrical) and four Junior Engineers (2 from Mechanical & Electrical
and 2 from Civil Engineering). The day-to-day public grievances and
complaints are handled by three complaint officers each representing
City, Eastern Suburb and Western Suburb. The public complaints are
registered on a four digit number 1916. The complaints can also be
registered directly on MCGM web portal www.mcgm.gov.in.
The Disaster Management Cell is well equipped with
Communication facility,
Uninterrupted power supply – by D.G. sets and alternate supply,
Conference hall,
Pantry and Rest rooms with Bunker beds
Library
A.W.S. (Rain gauges) with WAN connectivity installed at 35 locations
all over Mumbai.
3
The various communication equipments installed in Disaster
Management Cell includes land lines, hot lines, wireless sets, GSM
mobiles, Internet facility, WAN connection to centralized server of MCGM
for effective communication between MCGM and Stake Holder and to
mobilize resources during disaster.
T.V. sets installed for continuous monitoring of news.
List of Stake Holders connected with Hot Line is as follows
1. Mantralaya Control Room
2. BEST Control Room
3. Traffic Control Room
4. Fire Brigade Control Room
5. MMRDA Control Room
6. Commissioner of Police Control Room
7. Central Railway Control Room
8. Western Railway Control Room
9. IMD
10. Navi Mumbai Municipal Corporation
11. Army
In monsoon season, spanning from June to Sept. every year, Nodal
officers of the agencies like Traffic, Police, Home Guards, Civil Defence
are deployed in Disaster Management Centre. Senior officers from
MCGM up to the rank of Deputy Municipal Commissioner are assigned
the shift duties through out the monsoon.
Disaster Management Cell uses all relevant resources available in MCGM
during disaster. 24 numbers of JCB’s and 48 numbers of dumpers are
procured and stationed with operator at ward offices to reach the
Disaster site in shortest possible time. Mumbai Fire Brigade is well
equipped with equipments like boats and Kayaks especially required for
4
handling flood situations. Six well trained Search & Rescue teams are
stationed at 6 Regional Command Centers.
35 Automatic Weather Stations (AWS) are installed in various
catchments areas of Mumbai Suburbs and city. AWS are used to
measure rain, temperature, humidity, wind speed, wind direction,
barometric pressure (both inside and out side). All the AWS are
interconnected through WAN and live Rain data (every 15 minutes) is
recorded in Disaster Management Cell. The data collected at Disaster
Management Cell gives complete picture of isolated downpours in any
part of the city or suburbs. It also blows Early Warning Alarm in case of
more than 20mm of rainfall in 15 minutes.
During monsoon an additional communication system of HAM Radio is
also used.
All Rain data irrespective of monsoon or otherwise is recorded on
centralized server which is used for research purpose and further
forecasting the rain pattern.
One flow meter is installed at the origin of the Mithi River at Powai which
can give the Early Warning in case of rise in water level in Mithi river,
which will help in alerting and evacuating the people in down stream
area at Kurla, Kalina etc.
Disaster Management Cell has provided 2 generators for each ward
which will be used basically for illumination of ward control room
(established in every monsoon) and ward shelter school in case of power
failure.
Disaster Management Cell is also rendering the services as a Centralized
Complaint Registration System (CCRS). Any citizen of Mumbai can
register a civic complaint on 1916. These complaints are registered
5
online on MCGM portal and forwarded to respective wards/agencies. A
database of such complaints is maintained in the server. The complaint
system has an automatic feature of escalating the complaint to higher
level, if is not attended by the concerned officer in specified time.
Disaster Management Cell in MCGM works round the clock. There are
LCD TV sets provided in the Disaster Management Cell which
continuously runs the news providing information of the city, state,
country and world at large. During monsoon rainfall is monitored live in
the control room on the computer. A report of the rainfall is prepared
daily on hourly basis. High tide and low tide dates are obtained from the
Indian Meteorological department and are circulated in advance.
Satellite pictures of clouds are monitored through web sites of IMD or
accuweather.com. Forecast of rain are taken by fax from IMD twice in a
day.
All major events of the day like flooding, traffic disruption, tree falling,
power failure, building collapse are recorded and communicated to
higher officers as per Standard Operating Procedures. An additional
communication facility of 150 mobile phones is made available in
monsoon to the key staff working in flood and Disaster Management.
All important messages are communicated to concerned Assistant
Commissioners, Deputy Municipal Commissioners, Addl. Municipal
Commissioner, Municipal Commissioner, Political leaders and
Mantralaya control from time to time.
Apart from the Disaster Control Room at Municipal Head Office localized
Ward Control Rooms are established during Monsoon.
6
MUMBAI FIRE BRIGADE
RESOURCE AVAILABLE FOR THE EMERGENCY MANAGEMENT:
A) Man Power :An adequate number of staff needs to be in place to support the
efforts of a fire department to provide safety and protection to all the
occupancies and occupants. Support staff like administrative staff, auto
workshop for repairs & maintenance ,wireless workshop, stores etc. are
essential to allow emergency staff members to perform the duties
efficiently and assume the responsibilities for which they are employed.
To achieve this aim the island city of Mumbai is divided into six
commands. The Six Regional Command centers are for Proposed City
downsizing operational staff program includes decentralization of
administrative and operational command.
The Brigade has 33 Fire Stations, with city Headquarters located at
Byculla and suburban Headquarters located at Marol. The proposed six
regional command are:
City Eastern Suburban Western SuburbanByculla Fire Station Vikhroli Fire Station Borivali Fire Station
Wadala Fire Station Chembur Fire Station Marol Fire Station
Each region is under the charge of a Deputy Chief Fire Officer. Each
Region is further divided into Divisions, which are under charge of
Divisional fire Officer. The Divisions are further divided into sub-
divisions comprising a certain number of Fire Stations. A Sub-Division is
under the charge of an Assistant Divisional Officer, while a Station
Officer manages a Fire Station
B) Vehicles & Equipment and Infrastructure:Mumbai Fire Brigade mission is “to protect and serve and to put
service above all else.” To do so, the Department has design a
7
community-based fire protection system that provides for the appropriate
resources, strategically distributed throughout the city. The Department
utilizing technology such as fire sprinklers and alarm systems to
minimize loss when a fire does occur and latest equipment available to
improve response times, all of which help to minimize the risk to the
community. Therefore, when an emergency does occur, firefighters are
arriving as quickly and safely as possible to effectively handle the
emergency. To be effective, the Department has develop a joint vision of
responsibility with the residents of this great city to provide for a safe
living environment and the quality of life our residents deserve.
List of fire stations and vehicles is attached in annexure
List of Brigade appliances and equipments is attached in annexure
C) Medical ResponseUnder the program on Emergency Medical System , Medical First
responder are trained for effective field preparedness incase day to day
emergencies as well as of any disaster (earthquake, flood, cyclone,
landslide, industrial accidents), which leads injuries to the victims.
This program aims to improve search and rescue capability to
conduct effectively search and rescue operations including treatment and
transport disaster victims. It also helps to plan, undertake manage
effective emergency treatment to the victims of disaster.
For proper & expeditions response integrated wireless network was
set up which includes networking between Brigade Control Room, Fire
Station, and Ambulances & Hospitals. The hospitals identified for EMS
networking are as follows.
For City : KEM, Nair, Sion, Kasturba,
For Western Sub: Bhagavati, Cooper, Santcruz General, Bandra Bhbah,
For Eastern Sub: Rajawadi , Govndi Centinary,Mulund General ,Kurla
Bhabah.
8
All the ambulances now are with mobile wireless VHF sets as well
as all the Hospitals identified for the trauma care for EMS linked through
wireless network by providing VHF static sets. Brigade have Ambulances
equipped with basic life support kit and 120 fireman trained in basic life
support are manning these ambulances.
D) Flood Response Teams:To handle crises situation during ensuing monsoon the six sets of
flood rescue equipment are already procured. The three SAR team
further divided in Six Teams for flood rescue .The equipments will be
handled by SAR teams and will be placed at low laying locations.
E) Flood Rescue Training:12 0fficer+ 40 firemen = 62 fully trained in Goa and there
refresher course was conducted. New batch of 60 officers and men are trained in flood rescue.In coordination with Special Rescue Training Academy Ten Fire
Brigade personnel trained as a Instructor in Level 2 & 3 in Swift water flood rescue certified by International Rescue Instructor Authority , Canada.
F) Deployment strategy: The 60 trained personals are deployed in six fire station in low lying
areas along with the flood rescue equipment as decided in planning
stages. These flood response units are placed at Bandra/ Bandra Kurla
Complex / Kurla / Vikroli / Marol/ Borivali.
The flood rescue Search & Rescue are responsible for the smooth
functioning and arrangement of the equipment as and when required in
coordination with officer in-charge of the respective Fire Station.
9
STORM WATER DRAIN
Storm Water Drainage NetworkMumbai city received seasonal rainfall for four months i.e. from June to
September. Average rainfall is 2,000 mm, of which 70 per cent is during
July & August. Mumbai is lined on the west by Arabian Sea and is
intercepted by number of creeks (Mahim, Mahul and Thane creeks),
rivers (Mithi, Dahisar, Poisar and Oshiwara rivers, and their tributaries)
and a complex nallah system.
The SWD system of Mumbai comprises a hierarchical network of
roadside surface drains (about 2,000 km mainly in the suburbs),
underground drains and laterals (about 440 km in the island city area),
major and minor nallahs (200 km and 87 km respectively) and 186
outfalls, which discharge all the surface runoff into rivers and the
Arabian Sea.
Summary of the Storm Water Drainage System
City Western Suburb
Eastern Suburb
Total
Major Nallah (Width > 1.5 m) 9 90 102 200
Minor Nallah (Width >1.5 m) 21 66 87
Arch / Box Drains 59 40 52 151
Roadside Open Drains 20 669 1298 1987
Closed Pipe of Dhapa Drains 443 36 86 565
Total SWD length 531 857 1603 2991
No. of Water Entrances 27893 609 1706 30208 (Note: the above figures (for Sr. 1 to 6) are lengths in kilometers)
10
OUTFALLSO/F CITY W. S. E. S. TOTAL
Arabian Sea 107 29 - 136
Mahim
Creek
4 14 8 26
Mahul Creek 4 - 6 10
Thane Creek - - 14 14
Pre monsoon Preparedness – Monsoon 2009MCGM is taking all possible efforts to tackle flooding instances
caused due to heavy rains during monsoon. The BRIMSTOWAD Project
which was delayed due to lack (paucity) of sufficient funds is now geared
up due to financial backing of Central Government by way of special
grant of Rs.1200 crores and actual disbursement of Rs. 400 crores out of
that 9 works out of 19 works taken up in hand in Phase-I of
BRIMSTOWAD Project are completed. The work of desilting, deepening
and construction of retaining walls in Second Phase of 11.8 km. stretch
of Mithi River from CST - Kurla to Filter Pada is undertaken. Desilting of
minor and major drains is in progress and will be completed before on
set of monsoon. MCGM have also made arrangements for dewatering at
localized flooding spots by means of dewatering pumps. The
BRIMSTOWAD Project is divided into two phases.
Phase I -
City – 4 works, all will be completed by the end of 2010.
Western Suburbs – 7 works - 4 works completed, 2 works are in
progress. 1 work at Shastri Nagar, Goregaon could not be started as the
PAPs thereat are insisting for rehabilitation at same area, which may not
be possible.
11
In addition to this, the works of Pumping Stations at Love Grove, Cleave
Land Bunder, Haji Ali and Irla are also undertaken to tackle flooding
instances during heavy down pour at the time of high tide.
Phase II - City – 15 works, Western Suburbs – 7 works, Eastern Suburbs – 11
works.
Work Orders are given for 27 works.
In addition to these works, Pumping Stations are proposed at Mahul
Creek, Britannia Outfall and Mogra Nalla.
Mithi River -
Silt removed 5,85,000. M3
Rock removed 3,30,000 M3
Retaining wall in progress – 7.00 Km.
Desilting - All major and minor nallas, box, dhapa, pipe drains are
thoroughly desilted before monsoon.
Approximate quantity of disilting before monsoon.
City 1, 26,500 M3.
East sub 2, 40,000 M3
Western Sub 2, 22,500 M3
Disilting also continues during monsoon.
Operation of flooding gates
• Servicing repair and overhauling of mechanical and electrical
components of flood gates at following places before onset of
monsoon.
12
• Love Grove pumping Station, Worli
• Cleave Land Bunder, Worli
• Tardeo outfall. Haji Ali Flood Gate is removed to facilitate the civil
work of SWD pumping Station from 12.10.2008.
• Operation and Maintenance of flood gates, 2 places on contract
basis on contract will start from 15.05.09 to 15.10.09 round the
clock
• L.G.P. flood gate is operated and maintained departmentally.
• Hourly recording of tide level and city water level.
• Closing of floodgates when sea level is above sea level.
• Opening of floodgates when city level is above sea level.
• Communicating the flood and sea level to SWD control room every
hrs.
Dewatering pumps:
• Dewatering pumps – 211 nos. of dewatering pumps are being
installed at various 193 places.
• The period of operation is 25th May to 15th Oct. 2009.
• Pumps are operated at the time of flooding.
• Pumps operators are provided with cell phone facilities.
• Details of flood level and function of pumps is communicated to
respective wards by operating staff every hrs.
13
Cleaning of outfalls
• Outfalls are cleaned prior to monsoon.
• The outfalls at sea level, get silted during the high tide need to be
cleaned every day. Therefore, such 42 nos of outfalls are manned
through out the monsoon for desilting.
Deployment of N.G.O. labours
• Every ward allotted with NGO labours for pre-monsoon for
desilting and during monsoon for anti flooding.
• NGO labour and 1 labour per water entrance.
• 50% water entrance through NGO labour, 25% through ward staff
and 25% through machines.
• Pre-monsoon NGO for each ward-1000.NGO for anti flooding for
each ward- 1500.
• Additional NGO- as per approved by AMC
Deployment of various machineries
• 35 Nos of Road side Desilting Machines are allotted to various
suburban wards through out year for disilting of road side open
drains.
• 12 Nos of firex machine, 9 nos of suction machines, 3 nos of jetting
machines and 2 nos of suction of-cum-jetting machines are
available at SWD workshop at Dadar to rendered the work of
desilting, removal of chokes etc.
• The services of these machines are given mainly City Wards and as
and when required to suburban wards.
14
• For the convenience of suburban wards 1 Firex machine has been
placed in N ward for Eastern Suburb and 1 for K/E ward for
Western Suburbs.
Control room at SWD workshop
• Control room will setup from 25-05-09.
• The same will work round o clock.
• Control room will keep the record of floodgates level, time of
closing/opening of floodgates, information will be given to Disaster
Control Room and Railway control rooms after the each operation.
• Control room will give the information to Disaster Control Room
and Railway Control room in case of water level is alarming.
• Control room will receives and record the complaint of flooding,
requirement of various machinery and will make necessary
arrangement.
• The telephone numbers of SWD control room are 24224556,
24327674.
15
SOLID WASTE MANAGEMENT
Zone wise contracts for transportation of garbage collected at bins
are awarded which include big & small compactors and small vehicles.
Also, garbage is collected and transported to dumping grounds by
Municipal employees from various locations with the help of compactors,
LDP, TDP, Tipper, dumper etc. If it is found that extra garbage is
accumulated MCGM has reserve flit of vehicles for lifting and
transportation of the same. Contractors have been appointed for cleaning of beaches at
Giragon, Mahim, Dadar, Juhu and Versova, Manori Gorai, Marve, Aksa
& Madh. If due to some reasons extra garbage is accumulated on the
beaches it is binding on the contractors to appoint extra labours and
provide extra vehicles for immediate removal of the same and such
condition is there in the contract. From the past experience it is
observed that contractors do so.
All the garbage beans available with the MCGM are repaired and
well maintained.
Extra garbage beans of 1100 ltr. capacity is being procured for the
monsoon period.
MCGM has 1 JCB and 2 dumpers for each 24 wards to handle the
emergency situation. These machines are operated and maintained by
the contractors. These machines are available 24 hrs. Apart from this
MCGM has 19 JCBs and 42 dumpers which are operated by MCGM
employees.
Trees of branches of trees fall down due to heavy rain or gusty
winds. Contractors is to be appointed ward wise to lift and transport
such fallen branches of trees. One chipping machine will be procured for
fast clearance of roads in case of tree failures during monsoon.
16
ROADS DEPARTMENT
• The Road Network
The road network in jurisdiction of MCGM is about 1941 km. The
length of C.C. roads is about 437 km. and the remaining in asphalt is
about 1504 km.
• Development during the current year
During the year 2008-09, about 67 km. of roads were concretized and
about 175 Km. of asphalt roads were widened / improved.
• Status of trenching work by utilities
Every year about 500 km. of trenches are taken on various roads in
Mumbai. The wards are instructed to reinstate all such trenches by
15 May 2009.
• Debris removal
The debris on all roads where road work is in progress is removed
within two days of span. Instructions are issued to clear all such
debris by 31st May 09 and so that the roads can be free for smooth
traffic.
• Repairs to bad patches / potholes
o Preventive Repairs / up gradation – 2008-09
About 67 km. of roads were concretized
About 175 km. of asphalt roads were widened /
improved.
o Repairs to bad patches / potholes
The pre-monsoon repairs of roads and repairs during
monsoon on major roads will be attended by using jet
patching machines which are imported on trial basis.
17
The problems of potholes formed on roads will also be
attended by agencies who are appointed for all 24
wards.
The agencies will carry out the works of repairs to
potholes during monsoon.
Also Asphalt mix will be supplied to the wards from
Municipal Asphalt Plant to attend to bad patches on
emergency basis if required.
• New Works
550 roads of about 63 km. length are taken up for improvement in
asphalt mixes. So, also, 84 roads of about 84 km. length are taken
up for concreting. The work on these roads will be stopped during
monsoon. However, during monsoon, potholes on these project roads
will be attended by the respective contractors.
• Bridges
There are in all 253 nos. of small and big bridges under MCGM. Work
of repairs & rehabilitation / improvement to existing bridges in
Greater Mumbai are taken up. Construction of bridges in Greater
Mumbai -17 nos. are taken up including 8 sky walks. Prominent
locations are Jogheswari North, Jogeshwari South, Somayya nallah
and Mithi River. Biennial Contractors are appointed by Bridges in the
3 Divisions who will attend to the bad stretches on the Bridges in
monsoon.
18
Sewerage Operation
VARIOUS WORKS DONE / TO BE DONE FOR OPERATION AND MAINTENANCE
• To prepare shift schedule for staff of pumping stations & treatment
plants for round the lock operation.
• To carry out maintenance of dewatering pump sets of pumping
stations and keep them in operating condition.
• To carry out maintenance of all HT / LT breakers, transformers &
other electrical equipments and keep them in operating condition.
• To carry out maintenance of all pumps & motors and keep them in
operating condition.
• To raise the existing roads and chambers of Versova Pumping
Station & make storm water drain system for proper disposal of
rain water / flood water.
• Solar Energy System has been installed at Versova Pumping
Station.
• To clean all internal drains.
• In order to ensure smooth communication during emergency,
walky talky sets will be arranged. Contact number of walky talky
supplier has been made available.
• To arrange emergency lights, candles and match boxes.
• Proposal for drawing an advance of Rs. 50,000/- will be submitted
for making hard cash available in the office during emergency.
• As per requirement, D. G. pump sets will be arranged in
consultation with Main Sewer section.
19
• To carry out maintenance of screens of all locations and keep them
in operating condition.
• To carry out maintenance of all cranes of dry well and keep them
in operating condition.
• To carry out maintenance of all sluice gates of pipe lines and keep
them in operating condition.
• To construct temporary bunds wherever necessary to protect the
pumping stations from flooding and to repair existing bund walls
in case they are defective.
• To make arrangement of ropes by tightening them to existing trees
and poles for easy walking during flooding.
• To make arrangement of first aid boxes at all locations.
• To carry out maintenance of internal lightening and keep them in
operating condition.
Sr. No. Name of Installation Tel. No. Name & Designation of
Concerned Officer
1 Kherwadi Pumping Station 26472008 Shri. Dube B.G., Asst. Eng.
2 Chimbai Pumping Station 26423155 Shri. Dube B.G., Asst. Eng.
3 Jai Bharat Pumping Station 26482235 Shri. Dube B.G., Asst. Eng.
4 Bandra Kurla Pumping Station 22909961 Shri. Dube B.G., Asst. Eng.
5 Sakinaka Pumping Station 28505909 Shri. Dube B.G., Asst. Eng.
6 Kalina Pumping Station 26661836 Shri. Dube B.G., Asst. Eng.
20
7 Shimpoli Pumping Station 28985954 Smt. Desai P.M., Asst. Eng.
8 Gorai Pumping Station 28692055 Smt. Desai P.M., Asst. Eng.
9 Charkop Pumping Station 28600645 Smt. Desai P.M., Asst. Eng.
10 Malad Pumping Station 28820860 Shri. Kenia, Asst. Eng.
11 Goregaon Pumping Station 28792296 Shri. Kenia, Asst. Eng.
12 Vallabh Nagar Pumping Station 28933704 Smt. Desai P.M., Asst. Eng.
13 Versova Pumping Station 26366881 Shri. Ubale S.L., Asst. Eng.
14 Versova Lagoon & W.W.T.F. 26344015 Shri. Ubale S.L., Asst. Eng.
15 Versova Gao Pumping Station --- Shri. Ubale S.L., Asst. Eng.
16 Malad W.W.T.F. 28801221/28801260 Shri. Kenia, Asst. Eng.
17 Malvani Pumping Station 28445867 Shri. Kenia, Asst. Eng.
21
HEALTH DEPARTMENT
Communicable diseases are major cause of morbidity and mortality
during the monsoon months. Gastroenteritis, Hepatitis, Typhoid,
Leptospirosis, Dengue, Malaria and other fevers are common during
monsoon. In urban slums of Mumbai city, Poverty, Malnutrition and
overcrowding act as predisposing factors among the vulnerable
population.
It is the prime responsibility of the Public Health department to ensure
that the adequate measures are taken for containment of these diseases.
This mammoth task can be accomplished by the co-operation of public
and private health sectors. It is also important to have the collaboration
among all the other departments of Municipal Corporation of Greater
Mumbai such as Hydraulic, Storm water drain, Solid waste management
& License departments for effective preventive and control measures.
Various pre-monsoon activities are planned starting from month of
March 2009.
Establishment of Control room at Epic cell Unit in Kasturba Hospital
which will start from 1st June 2008.
Coordinating centre will be established at office of EHO at Head office at
F/South Parel Office.
Epic Committee under Chairmanship of EHO met once to finalize
protocols for uniform diagnosis, investigation & treatment for Monsoon
related disease another two meetings are planned.
‘Standard Operative Procedures’ (SOP) have been prepared for Control
room at Epic cell & coordinating centre at EHO office. Standard
Operating Procedures (SOPs) are also prepared for M.O.s H. and P.C.O.s,
Zonal AHO and Zonal DEHO at ward level which are to be implemented
after receiving the Trigger signal of any Crisis.
22
Provision of extra drugs to be used for monsoon related diseases is being
made.
Molecular lab in Kasturba Hospital is geared up for early diagnosis of the
diseases.
Extensive IEC will be generated by IEC cell in consultation with AHO
Epic.
Refresher Training Session are being organized for Medical and
Paramedical staff for Municipal, Government and private institutions.
List of vulnerable areas where extra attention is required is prepared.
List of Stand alone health post where OPD services may be required
during monsoon will be kept ready.
Sensitization trainings and coordination meetings are being arranged for
consultant’s associations, Indian Medical Associations (IMA) & Trust
hospitals.
Detailed action plan for Pest Control Officer at ward level to have
extensive pest control measures during the monsoon with the adequate
availability of the Pesticides.
List of NGOs who would associate during emergency is kept ready.
Detail list of Sr official of public health department, hospitals and other
important persons with name, designation, contact numbers and fax no.
is kept ready.
Pre-monsoon Action Plan 2009 (Public Health Department)
No Activity / Subject Work Plan Responsible
1 Pre Monsoon meeting
& Finalizing Meeting.
13th April 2009,4th Week of April 2009
EHO, Jt EHO,
AHO (Epid, MIS),
DEHO (HQ) , IO, AHO
(Sur.)
23
2 Epid Committee
Meeting for
Management protocols
treatment, diagnosis of
patients of monsoon
related diseases &
discussion on
administrative issues.
1st Meeting conducted on 31.3.20092nd Meeting 30.4.20093rd Meeting 17th
June 09
Executive Health
Officer AHO (EPID)
Dr. Daksha Shah Members of Epid
Committee
3 Action plan –
Insecticide branch
Action plan - Malaria
Surveillance branch
Identification &
action :Chronic spots
for Malaria positive
cases
Action Plan
expected on
20th Apr 2009
Deepak R. Adsul
Insecticide Officer
Off : 22619206
Fax : 22619206
Resi : 26499244
Mob : 9820453424
Dr. Kishor Hurgoli
AHO, Surveillance
Off : 26778749
Fax : 26788968
Mob:9323206612
Mob:9833898690
4 IEC Action Plan
IEC materials -
Booklets, pamphlets,
posters, banners,
Hoardings
Newspaper
advertisement, TV
spots, Ad on the TV
channels, IEC
materials
Expected on 5th
April 2009
Expected on 10th
June 2009
Dr. Pranita Tipre
AHO I/C IEC
Off : 24135569
Mobile : 9869007730
24
5 Standard Operative
Protocols & Written
Document of action
plan
15th May 2009 (To be Updated)
Executive Health
Officer / AHO (Epid)
6 Preparation of list
of vulnerable area
Preparation of
stand alone health
post list for
conducting health
post OPD
10th May 2009 All Zonal DEHOs ,
AHOS
7 Training of staff –
1) Public Health
Dept.
2) Private Hospital
personnel
3) IMA , Trust
Hospital
4) Honoraries &
MO’S Peripheral
Hospitals
5) Engineers of
SWD & SWM,
Roads
15th May to 15th
June 2009Dr.Daksha Shah AHO Health Officer
(EPID)
Office: 23054831, 97
Mob:9920759806
8 1. Circular for
Preventive
measures by
various department
3rd Week of May
2009
Dr.Daksha Shah AHO EPID
25
of MCGM during
monsoon
2. Circular case
definition,
treatment protocol,
formats, lab
surveillance
finalized in Epid
Committee meeting
4th Week of May
09
Dr.Daksha Shah AHO EPID
9 Procurement of Drugs
and other logistics &
availability of stock at
Bureau Offices
(List of Medicine
attached.)
Before 31st May
2009
DEHO (HQ)
SAP I/C
Dr. Keskar
Mob: 9833898691
10 1. Reorganizing staff
of Health Post
situated in slums
and vulnerable area
for carrying out
OPD in monsoon
2. Adequate drug
provision to disp
situated in
vulnerable area in
priority wards
Upto 1st June
2009
Up to 10th June
2009
AHO Bureau , MOHs
MOH/ Sr. MO
26
ACTIVITIES IN MONSOON
Sr. No.
Activity Work plan Responsible
1 Starting of Control
rooms : 1
Co-ordination
centre: 1
The control rooms
will be manned
from 9.00 am to
7.00 pm.
1st June to September
2009
Control Room 1) Epidemiology cell
(ECR)Asst. Health Officer (EPID Dr.Daksha Shah Kasturba Hospital,
Sane Guruji Marg, Opp.
Arthur Rd. Jail, Chinchpokli,
Mumbai-11
Tel No 23054831
23054897
Fax : 23020885
Mob : 9920759806
Co-Ordination Centres1) EHO Head office F South, F South ward office, Parel Mumbai - 400012
2 Feedback to MOH /
SDSU for action
based on reports
Daily Control room
3 Liaison with Govt. /
DGHS / IO
Daily Epid cell Control room
4 Media management June to
Sept 09
EHO, Jt. EHO, PRO
AHO (EPID)
27
EDUCATION DEPARTMENT
Head Office: Control Room of Education Department Office of Education Officer
Hindu Colony , Dadar (E)
Mumbai – 400014.
Telephon No. 2414 2342 /44
2414 5922/ 2414 3333
Disaster Management Plan of Education Department
Chief Controller: Dr. Jairaj Phatak, Municipal Commissioner
Controller: Shri. Madhav Sangle, AMC (ES)
Chief Guide: Mr. Chandrashekhar Rokde, DMC (Education)
Guide: Shri. Aabasaheb Jadhav, Education Officer
Education office at Hindu Colony, where 24 hours staff will be available
(Phone No. 2414 5923) will receive alert from Disaster Control Room
Education office at Hindu Colony will alert / zonal control rooms where
24 hour staff is available
Zonal control rooms will alert schools in low lying area.
Shelter schools will be informed to be ready.
Respective low-lying area school will contact local fire station.
Students of low lying area schools will be stayed back or released
depending upon the intensity of rain and prior warnings. This will be
decided by nodal officer, Zonal officer with intimation to Education Head
Quarter and Head Office control room.
Students if required to stay back in the school, will be shifted to upper
floor where following provision is already provided
28
Dry food for 48 hours.
Fresh water for 48 hours.
Bed sheets.
Generators – of required capacity.
After alert is withdrawn and flood is receded and after confirmation from
Control Room the students will be released.
Following material will be kept ready at Shelter Places
Generator
Drinking Water Tank
First aid Box
With help of NGOs and Ward Offices – arrangement of food,
Mininum required bedding
Special Instructions issued in case of emergency
a) Head Master of respective schools are informed to display
instructions on notice board regarding action for the Hide Tide Dates.
b) In case of emergency the Head Master will immediately contact the
Education Control Room and they will ask for the help of local NGO to
evacuate the students if rain water enter the school.
c) The Head Master will shift the students to shelter place with help of
rescue team.
d) Head Master will see that arrangement of food, first aid is done at
shelter place.
e) Control Room/Shelter Place starts/Action Group and their Officers
will see that the shelter places are well equipped.
29
SOP for Flood Affected Schools
a) After receipt of alert from Education Control Room or Education
Officer they will immediately informed the Head Master.
b) They will conduct an evacuation drill
c) They will contact Zonal Offices and NGO’s and ask for Help
d) After proper verification of representative of NGO they will shift
the students along with teachers
e) Till the last student is evacuated from the school
SOP for Shelter Places
a) Shelter Place will be well equipped before monsoon
b) Arrangement of Dirking Water, Food and Entertainment of
students will be done
c) Students will be distributed according to their age and if required
arrangement of their sleeping will be made
d) When the situation becomes normal till the last student reach
home safely the shelter place will be open.
30
Garden DepartmentPre-Monsoon Works
A) Pre-Monsoon Works1) Inspection of roadside trees, as well as trees in gardens,
playgrounds, R.G. etc. & make survey and take action to
reduce the load & balance the trees
2) Remove dead & dangerous trees by taking proper sanction.
3) To raise different varieties of seedlings of roadside trees &
preparation for tree bank in various nurseries of M.C.G.M.
4) To survey the roadside & gardens & playgrounds to
ascertain the possibility of planting more trees & make tree
plantation programme
5) To dig up pits for roadside tree plantation as per the survey
done.
6) To remove the tree guards from grown up trees & collect the
new tree guards from the Municipal Workshop & keep ready
for using in monsoon or issue P.O. to G.W.C. well in
advance so that tree guard can be available during monsoon.
B) Arrangement to be made for attending dangerous / fallen tree complaints.
(Standard operating procedure for attending the dangerous & tree fallen
complaints.)
1 The tree fallen
complaints
received during
the office hours
i.e. from 8.00
1) The complaints should be directed to the ward
control room.
2) The complaints will be received by the
Complaint Officer or the Duty Officer of the
Control Room.
31
a.m. to 5.30 p.m. 3) Thereafter the complaint will be given to the
Hort. Assitt. /Jr.Tree Officer of the respective
Ward.
4) The Hort. Assitt. /Jr.Tree Officer will arrange
for cutting of trees by the staff provided for the
purpose with necessary tools & implements.
5) The cut tree branches & cut wood will be
simultaneously removed by utilizing the lorry
provided by the A.H.S. & dump the collected
material in the cemetery/designated plots existing
in respective ward.
2 Tree fallen
complaints to be
received after
office hours by
the Ward Control
Room of each
ward i.e. from
5.30 p.m. to 8.00
a.m.
1) The incharge of the anti flooding gang i.e.
either Junior Engineer or Hort. Assitt. /Jr.Tree
Officer will receive the complaints.
2) There will be two gangs of Malies kept at each
ward for attending tree fallen complaints.
a) One gang consisting of 4 malies & 1 mistry
& Jr T.O. will be on duty with necessary tools
& equipments from 3.00 p.m. to 11.00 p.m.
with anti flooding staff.
b) Another gang consisting of 4 malies & 1
mistry will be on duty from 11.00 p.m. to 7.00
a.m. with anti flooding staff.
3) The in-charge of the Ward Control Room will
give the complaints to these gangs received during
that hour.
32
4) This gang will arrange to cut the fallen trees so
as to clear the obstruction.
5) Zonal Dy. S.G. will regular visit to the place of
emergency gang and see that all above
arrangement is made in perfect manner.
6) There will be 1 lorry with 4 labourers on duty
in each ward & collect all the cut wood & tree
branches & dump the same at the designated
cemetery or designated plot in each ward.
Necessary arrangement made by zonal Dy. S.G. in
co-ordination with S.W.M.
3 Arrangement
made for
receiving tree
fallen complaints
after the office
hours at V. J.
B.Udyan.
1) The tree fallen complaints will also be received
at V. J. B. Udyan i.e. Head Quarter of Garden
Deptt. throughout 24 hours on telephone
no.23725799, 23759821.
2) Complaints received during the day time will
be intimated to the Hort. Assitt. /Jr. Tree Officer
of the respective wards.
3) This work will be monitored by Shri Dhuru
V.P., Dy. Sudpt. of Gardens (V. J. B. Udyan), Shri
More, Horticultural Assistant of V. J. B. Udyan.
4) Two gangs, consisting of 6 malies, 1 mistry & 1
Horticultural Assistant in each gang from 3.00
p.m. to 11.00p.m., & 6 Mali & 1 Mistry from
11.00 p.m. to 7.00 a.m.
33
5) The complaints received will be given to the
said gangs who will remove the obstruction of
fallen trees by cutting & making into pieces.
6) The unattended complaints if any, by the said
gang will be intimated to the Hort. Assitt. /Jr.
Tree Officer of the concerned ward in the morning
for attending the same.
The over all
supervision to
ensure that the
fallen trees are
cut & remove
from site.
1) Zonal Dy. S. G.'s & Asstt. Supdt. of Gardens
will monitor & see that the fallen trees are cut
into pieces & taken to the cemetery in each ward
in their zone.
2) For City – Tel. No. 23020241
a) Shri. Shirke, Dy. Supdt. of Gardens.(City)
b) Shri. Sonawne, Asstt. Supdt. of Gardens I
c) Shri. Hire, Asstt. Supdt. of Gardens II
3) For W.S. - Tel.No. 26281473
a) Shri. Yadaw, Dy. Supdt.of Gardens(WS)
b) Shri. Tripathi, Asstt. Supdt. of Gardens III
c) Shri. Shaikh, Asstt. Supdt. of Gardens IV
upto June 2009 and then Shri. Pai,
Asstt. Supdt. of Gardens IV
4) For E.S. - Tel. No. 25924648
a) Shri. Tadakhe, Dy. Supdt. of Gardens
b) Shri. Palav, Asstt. Supdt.of Gardens V
c) Shri. Gawit, Asstt. Supdt.of Gardens I/c. VI
34
C) Removal of tree cutting, cut woods/logs & stumps of the trees
1) One lorry with 4 labours will be arranged by zonal Dy. S. G. for
each ward and should be monitored by A.H.S. and H.A. / Jr. T.O. of
concerned ward. The lorry should be used not only for removal of
tree cutting but also cut wood/logs should be taken away to the
respective identified plots/places in the ward.
2) J.C.B. will be arranged by zonal Dy. S. G. to each zone as per
D.M.C.'s zone as & when required for removal of stumps of the
fallen trees and should also be used for lifting bigger wooden logs.
3) Dumper will be arranged by zonal Dy. S. G. to each zone as per
D.M.C. Zone as & when required for carrying away the cut woods
and tree logs to the respective identified plot/places in the ward.
The J.C.B. and dumper will be at the disposal of H.A. / Jr. T.O. of
concerned ward, under guidance of zonal Dy. S. G. who will
prepare a plan programme for removal of cut woods and stumps of
trees.
4) The demand for the JCB & Dumper should be made by the Hort.
Assitt. /Jr. Tree Officer, Dy. S. G. to concerned Dy. Ch. Eng.
(S.W.M.)/ E.E. (Transport). It will therefore, maximum efforts
should be made to remove the log/cut wood immediately so as to
give relief to the citizen of Mumbai.
Guide lines/procedure framed for attending the dangerous/tree fallen complaint during the monsoon.
(1) Hort. Assitt. /Jr. Tree Officer of the ward/A.S.G./Dy. S.G. will prepare
a plan programme including telephone number, office, place etc. for each
ward specific all mentioning the name of the mali /mistry / Hort.
Assitt. /Jr. Tree Officer. and give it to the Asstt. M.C. of the ward as well
as to Supdt. of Gardens/Tree Officer.
35
(2) Hort. Assitt. /Jr. Tree Officer. of the ward/A.S.G./Dy. S.G. will
prepare a plan programme including telephone number, office
place etc. for each ward in consultation with fire brigade In charge
of Fire Brigade office of each ward for attending the complaints
with the help of fire brigade of each ward and give it to Asstt. M.C.
of the ward and S.G./Tree Officer.
(3) Hort. Assitt. /Jr. Tree Officer of the ward/A.S.G./Dy. S. G. will
prepare a plan programme including telephone number, office
place etc. for removal of tree cuttings/ cut wood from the site and
deposition of the same at particular site decided for the purpose of
making vermiculture/compost within the ward and give it to the
Asstt. M. C. of the ward/A.H.S. and S.G./Tree Officer.
(4) As per the amendment in the Maharashtra (Urban Areas)
Protection & Preservation of Trees Act 1975 (As modified upto 3rd
November 2006) all the permissions in respect of
cutting/transplanting of trees, removal of dead, dangerous, fallen
trees, cutting of branches of trees will have to be granted by the
Tree Authority. Especially, it may not be possible to obtain prior
sanction of Tree Authority during the monsoon, in such cases, all
these sites should be inspected by the Hort. Assitt. / Jr. Tree
Officer of the ward along with respective Asstt. Supdt. of Gardens
or Dy. S. G. and carry out detail survey of the trees in question
and decide the matter at site for its disposal on merit by taking the
approval of Asstt. M.C. of the ward who is the Tree Officer for his
jurisdiction. The photographs of the tree/trees may be taken up so
as to avoid controversy in the matter. Thereafter put up the case
very next day for post facto sanction of M.C./Chairman, Tree
Authority or Tree Authority as the case may be through Supdt. of
Gardens.
36
(5) In case of dangerous trees/tree branches, fallen/uprooted trees in
private premises as well as in the premises of Govt. Organisations,
action should be taken as stated above and in accordance to the
circular already issued under No. SG/MC/635, dt.21-7-1997.
(6) In case of cut wood of trees fallen in the Municipal premises, cut
wood should be deposited in the cemetery or other plots identified
for the purpose by utilizing the Municipal vehicles as stated above.
A proper acknowledgment of the cut wood deposited should be
taken from Store Clerk provided the cut wood is deposited in ward
depot. A report in this regard should be made to respective Dy.S.G.
who will in turn inform to S.G. on very next day. To hold auction
whenever required on as and where basis at ward level to clear the
site immediately and to give the quick relief to the citizens of
Mumbai in accordance to circular already issued under
No.DySG/TA/MC/244, dt. 24-6-2004
(7) A day to day report of complaint received and action taken thereto
including removal of tree cutting/cut woods etc. should be
submitted on the very next day to the concerned Dy. S. G. & S.G.
in the presented form already circulated as well to the Asstt. M. C.
of the ward by the Hort. Assitt. /Jr. Tree Officer of the ward.
(8) Hort. Asstt. in charge of emergency gang at V. J. B. Udyan,
Byculla should also submit their day to day report to S.G. on the
very next day. Similarly he will report to concerned Hort. Assitt.
/Jr. Tree Officer /A.S.G./Dy. S.G. and Complaint Officer of the
ward about the complaints which are half attended or not attended
due to shortage of time, so that, these complaints will be attended
by the ward staff during the day time on very next day.
(9) A.S.G./Dy. S. G. should monitor the work of their zone and
submit the report of complaints received and action taken in detail
i. e. clearing the road by removing tree branches, cut wood,
37
removal of dangerous trees, trees transplanted, permissions
granted to private parties for removal of fallen, uprooted,
dangerous trees etc.
(10) Hort. Assitt. /Jr. Tree Officer & A.S.G. of the concerned zone
should inspect the site of fallen/uprooted trees and the trees which
can be transplanted should be transplanted at the site immediately
so as to save the tree.
(11) Hort. Assitt. /Jr. Tree Officer of the ward should make an
arrangement at his office to take the complaints from the public,
fire brigade, Central Control Room and from V. J. B. Udyan for the
complaints which are not attended by the emergency gang and
take action to attend the same.
(12) Hort. Assitt. /Jr. Tree Officer of the ward should be in touch
with the respective fire brigade and get the information about the
complaints attended by them and see that these sites are cleared
in all respects immediately.
(13) Hort. Assitt. /Jr. Tree Officer / Dy. S. G. should keep four
labours at the tree cutting dumping site of each ward for the work
of chopping the branches of trees of fallen trees into small pieces
so as to reduce the quantity and to use for vermi composting. A
weekly report of the same should be submitted to the undersigned.
(14) Zonal Dy. S. G. will inform tel. no., mobile no., land line no. and
residential address of office subordinate to Disaster Control Cell
immediately.
(15) H.A. & Jr. T.O. will see that there are sufficient tools &
implements in working condition like saw, electric saw/machine
during monsoon period and zonal Dy. S. G. will confirm the same
and make necessary action.
(16) Hort. Assitt. /Jr. Tree Officer A to T Ward/A.S.G. I to VI/ Dy. S.
G. (City/W.S./E.S./V.J.B.U.) are hereby directed to follow the
38
above stated procedure and see that the complaints are attend
immediately day to day in all respect so as to give relief to the
citizens of Mumbai. They should submit their report as stated
above without fail.
39
ARRANGEMENT MADE BY BEST
Protocol for activating Disaster Management Plan
In the event of any disaster such has fire, flooding, etc at a
particular Bus depot or anywhere in Mumbai; the following actions are to
be taken by the Officers present in the depots.
i) The message received from the General Manager or the Disaster
management Control of MCGM or from any other agencies, will be
conveyed immediately to the Bus Running Control Officer (BRC Officer)
of the Traffic Department. [Telephone No. of BRC Officer – 24146533,
24184489 & 24137937. There is a hotline connecting Disaster
management Control Room of MCGM and BEST Traffic Control Room].
ii) When message regarding the Disaster is received by the BRC
Officer, he will immediately inform General Manager or Asstt. General
Manager (Transp. Engg) and seek orders.
iii) In case above mentioned senior officers could not be contacted, the
BRC Officer will activate the disaster management actions immediately.
iv) The BRC Officer will then inform Traffic Supdt (Insp)/Senior Traffic
Officer(R&D), who will rush to the Disaster Management Control of
MCGM.
v) The BRC Officer will then immediately ask the line Officers (Asstt.
Traffic Officers), Officer available in Divisions or Officers residing near
the site to rush towards the location of the disaster.
40
Actions by BRC Officera) To pass on the message in connection with the Disaster to the
General Manager, Asstt. General Manager (Transp. Engg),
O.S.D(Co-ordinating Officer) and Traffic Supdt.(Insp)/Senior Traffic
Officer(R&D).
b) The BRC Officer will then inform the line Officers (Asstt. Traffic
Officers), Officer available in Divisions or Officers residing near the
site to rush towards the location of the disaster.
c) Inform the Line Officer about the floods, location of the incidents
and co-ordinate the action for diversions, curtailment of buses or
and arrange for extra buses by communicating the nearest depot
from the location of disaster.
d) The message will also be passed on to the concerned Depot
Managers.
e) The Traffic Control Room will also inform the Police Control
Room / Fire Brigade and Disaster Management Control Room of
MCGM and requisition assistance.
f) After clearance of passengers the feedback received from the Depot
Managers will be communicated to the General Manager and to
Senior Officers.
g) The Traffic Control Room will then inform the same to the Disaster
Management Control Room of MCGM and Police Control Room.
h) Feedback should be given to the concerned agency regarding the
action taken by us, so that further action or conveyance of the
messages can be done to the Officers at Government level.
i) In case of injury to passengers/staff members, the hospitalization
details received by the BRC Officer will be communicated to
Disaster Management Control.
j) Timely and well-coordinated communication to the media will be
done through PRO.
41
k) To monitor the plan and operations.
l) BRC Officer will make necessary entry of all incoming/outgoing
written and oral communication
m) Monitor news reports through various mediums and pass on the
information to Line officer.
n) In all disasters the BRC officer should sent on line all
Officers/Staff in uniform.
o) After a reasonable interval following the incident, the Senior Officer
at Control Room will evaluate and assess the outcome of and
response to the disaster and analyze the effectiveness of the
implementation of the disaster management protocol and will
provide feedback on the plans implemented to the Management
and Disaster Control room. The feedback will also be submitted to
the Emergency Operations Centre at Mantralaya in the proforma
enclosed at Annexure ‘H’.
Actions by Divisiona) After receiving the message from the BRC Officer, the Officer on
line will immediately rush to the spot/location.
b) The concerned Officer will then take necessary action in respect of
diversions curtailment of buses or inform the requirement of buses
to the Traffic Control who will arrange for extra buses by
communicating the same to the nearest depot/bus station.
c) He will then communicate to his depot directly or through Traffic
Control Room to turn out buses and inform the Control Room. The
Control Room in turn will communicate to the other Line Officers.
The Divisional officer will take the best possible action in co-
ordination with the Control Room.
d) The actions will also be communicated to the concerned Depot
Manager.
42
e) The Depot Manager will also arrange for buses and send to the
concerned location for the clearance of passengers as per the
situation.
f) The Depot Managers will also ensure that the telephone and the
static wireless sets are manned in order to maintain effective
communications.
g) The Depot Managers will also co-ordinate with the Asstt.Municipal
Commissioners of respective Municipal wards to get first-hand
information of any disaster.
h) After clearance of passengers or taking necessary actions, he will
give feedback to Control Room and BRC officers.
i) The operation of buses and diversion outside the depot will be
managed as per the situation and at times with the help of Police /
Traffic Police if available.
j) In case of fire at Depots, Bus Stations, etc, immediate action to be
taken to extinguish the fire using fire extinguishers available.
Hazardous material, which can be easily removed, should be
shifted to the safer areas with available manpower.
k) In case of injury to passengers/staff members, hospitalization or
first-aid medication should be arranged. Details should be
subsequently conveyed to Control Room.
l) To monitor the operations to and give timely feedback to the BRC
Officer.
m) Announcement will be made to the passengers at Bus Stations
(regarding the availability of buses, diversions and restoration of
diversions, etc.)
Operation of buses:-a) Buses for each Railway Station are planned from the nearest
Depot to ensure their speedy availability. It would be ensured
43
that maximum buses would reach to the Railway Stations from
the Depots or the nearest bus stations.
b) Whenever there is a civic disturbance in the City or any other
disaster such as a building collapse, etc. the Undertaking
continues its normal operation except through the area, which
is affected. If required, the Undertaking would continue its
operation even through the night if the situation demands.
c) In the event of heavy flooding, it is not advisable to operate
buses through the floods on the roads when the water level is
above the safe level. This causes stuck up of buses in the flood
leading to more inconvenience to the passengers. In such a
situation, as far as possible buses would be operated on lesser
flooded roads.
d) The Depot Managers to provide Buses, whenever an emergency
arises for a large-scale evacuation of the citizens. Buses could
be arranged by contacting our Control Room at Wadala.
CommunicationCommunication is one of the important factors in any disaster
management. The telephone nos. and mobile nos. of all Depot Managers
are enclosed as Annexure.
Co-ordination with Indian Meteorological Dept.(Regional Office) The BRC Officer will co-ordinate with the Weather Bureau and
obtain the weather forecast daily and communicate to the Divisional
officers and the Senior Officers for taking necessary steps. The BRC
Officer will forward the reports received from the Weather Bureau to the
General Manager and Asstt. General Manager(Transport Engg.).
44
Creation of Media Centre
The Traffic Control Room would also be the Media Centre for BEST
Undertaking from where messages would be disseminated to the media
and the citizens. PRO or Dy. PRO would be present in the Control Room
on notification of alert.
45
ARRANGEMENT MADE BY MMRDA
Present Status of Roads under MUIP
• MMRDA has undertaken 18 Corridors under MUIP (list enclosed)
out of which 13 corridors (list enclosed) have been handed over to
MCGM where desilting works, maintenance works etc. will be done
by them as per their norms.
• The road length of 18 corridors is 155 km. out of which 131.94
km. has been completed.
• The cost of 18 corridors along with Flyovers on Highways, Sahar
Elevated Road, Milan ROB, Eastern freeway, Marine Drive
Refurbishment is about Rs. 2413.64 crores against which
expenditure till today is Rs. 1478 crores.
• The storm water drain completed on these corridors is about
314.40 kms.
• 520 Nos LCD / Cross CD have been completed.
• MMRDA has planned to provide manpower and machinery during
monsoon 2009 at chronic locations of flooding spots, on the corridors not handed over to MCGM. MMRDA has also planned
to provide pumps at chronic locations as mentioned below and
same will be placed at site by 30th May 2009.
a. Along Western Express Highway : 13 nos. (Including Pedestrian
Subways)
b. Andheri Ghatkopar Link Road: 5 nos.
• MMRDA will also establish a Control Room which will start
functioning from 1st June 2009 to 30th September 2009.
46
STANDARD OPERATING PROCEDURES (SOP)MUIP ROAD IMPROVEMENTS WORKS ON 18 CORRIDORS
BY MMRDA
MMRDA has taken up work of widening and construction of 18 corridors
under MUIP.
Out of 18 corridors 13 corridors have been handed over to MCGM on as
is where is basis after completing the works in all available fronts.
Before monsoon of 2008 following works were completed in respect of
storm water drain:
a. All connectivity has been established by providing pipes drain/ katcha
drain etc.
b. Existing and newly constructed drains were desilted.
c. All cross drainage works were desilted. All through Nallas were
decided to be desilted by MCGM.
d. Provision has been made for machinery like, JCB, Dumpers etc. along
with manpower through existing contractors.
e. Wherever required, MMRDA has used Firex Machine of MCGM.
f. List of PMP’s Contractors, MMRDA staff along with their telephone
nos. were conveyed to all the Ward Officers and Control Room of
MCGM.
Before monsoon 2009 following line of actions are proposed on the
corridors except in respect of the corridors already handed over to
MCGM:-
g. All storm water drains work will be completed except under hold.
h. All connectivity will be established up to the discharge point.
i. All drains will be cleaned (existing or newly constructed drains) before
30th May 2009.
47
j. All water inlets points will be established.
k. All water entrances will be constructed and cleaned before 30th May
2009.
l. CD works will be completed and desilted before 30th May 2009.
m. Joint inspection with MCGM officer will be arranged.
n. Wherever required, MCGM help will be taken for cleaning of CD/Pipe
drain with use of Firex machine etc.
o. For emergency works MMRDA will finalize agencies for carrying out
works during monsoon.
p. Control room will be established at the office of MMRDA
q. At chronic locations, site offices will be established with necessary
manpower and machineries (in consultation with MCGM) along with
staff at junior levels, like, JEs /DEs
r. Potholes will be attended so as to avoid inconvenience to the traffic
and commuters.
s. List of PMC’s, Contractors, MMRDA staff along with their telephone
nos. will be conveyed to all Ward Officers and Control Room of
MCGM.
t. Wherever required, pumping arrangement will be done in consultation
with MCGM.
48
Arrangement Made by MSRDCThe Maintenance of flyovers, subways, bridges and allied structure
located in 3 main corridors viz. Western, Eastern and Sion-Panvel
Corridors with MSRDC are carried out by the MSRDC through Annual
Maintenance Contractors and Project Management Consultants.
The maintenance works mainly includes, the making good of the
riding surface by keeping free of potholes and proper upkeep of the
structures.
The corridor wise jurisdiction of MSRDC is as follows:-
Western Corridor Eastern Corridor Sion Panvel Corridor
Flyovers:-
1) Kalina Vakola Flyover
2) JVLR Flyover
3) Aarey Goregaon Flyover
4) Film City Flyover
5) Dattapada Flyover
6) National Park Flyover
7) Rani Sati Marg Flyover
8) N. M. Joshi Fergusson
Flyover
9) K.V. Yadav Flyover
10) BWSLP-PKG-I Love
Grove Junction Flyover
11) Flyover L&T on JVLR
12) Mahim Junction Flyover
Subways:-
1) Agripada
2) Rajaram Nagar
Flyovers:-
1) Airoli Bridge & Approaches
Road.
2) J. J. Flyover
3) Sion Flyover
4) CST Flyover
5) Chedda Nagar Flyover
6) Andheri Ghatkopar Link
Road
7) Vikhroli Junction Flyover
8) Jogeshwari Vikhroli Link
Road Flyover
9) Goregaon Mulund Link Road
Flyover
10) Nitin Casting Flyover
11) Cadbury Junction Flyover
12) Golden Dyes Flyover
13) Gandhi Nagar Flyover
Subways:-
14) Postal Colony Subways
15) Pestam Sagar
Flyovers:-1) BARC
2) Chembur Mankhurd
Link Rd. F.O.
3) Vashi Flyover
4) Nerul Flyover
5) CBD & Konkan
Bhavan Flyover
6) Kharghar Flyover
7) Taloja Flyover
Subways:-8) Mankhurd Subway
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3.0 The general set up of Team for maintenance and repairs works are
as follows and the same team is also assigned for the Disaster
Management Programme.
The corridor wise management team for MSRDC are as follows:-
1) The overall Departmental Incharge of the Disaster Management Programme
Shri. M.T. Raipure, Superintending
Engineer, MSRDC, Camp Office,
Bandra (W),
Mob. No: 9833356672.
Western CorridorDepartmental Incharge
Shri. B.R. Kamble, Executive Engineer,
MSRDC, Bandra Camp Office,
Bandra (W),
Mob. No. 9226934859
Contractor M/s. Relcon Infraprojects Pvt. Ltd.
Director Shri. Depen Shah,
Mob. No: 9967490099.
Engineer Shri. R.V. Mistry,
Mob: No: 9867509135.
Mobile Vehicle Van No. MH02YA1440 Driver- Manoj
Mob. No. 9867509141
Project Management
Consultant
M/s. S.N. Bhobe & Associates Pvt. Ltd.
Team Leader Shri. A.R. Jambekar,
Mob. No. 9821133704
Engineer (Sr. R.E.) Shri. D.B. Sane,
Mob. No. 9870602450
Eastern Corridor Shri. S.G. Astekar, Executive Engineer,
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Department Incharge MSRDC, Bandra Camp Office, Bandra
(W), Mob. No. 9821084223.
Contractor M/s. Ashwini Infradevelopments Pvt.
Ltd., Mob. No: 9892139999.
Engineer Shri. Prakash Jumble,
Mob. No. 9867553416.
Mobile Vehicle Van No. MH06G4797,
Driver- Prashant More,
Mob. No: 9739993525.
Project Management
Consultant
M/s. S.N. Bhobe & Associates Pvt. Ltd.
Team Leader Shri. A.R. Jambekar,
Mob. No. 9821133704
Engineer Shri. B.D. More,
Mob. No. 9969340804
Shri. P.N. Shinde,
Mob. No. 9870991090
Sion-Panvel CorridorDepartment Incharge
Shri. B.R. Kamble, Executive Engineer,
MSRDC, Bandra Camp Office, Bandra
(W), Mob. No. 9226934859
Contractor M/s. Ashwini Infradevelopments Pvt.
Ltd.,
Name: B.S. Gouder,
Mob. No: 9892139999.
Engineer Shri. Ashok Shinde,
Mob. No. 9224589655
Mobile Vehicle Van No: MH04AG4158, Driver- Rajesh
Ambore, Mob. No. 9930372006.
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Project Management
Consultant
M/s. S.N. Bhobe & Associates Pvt. Ltd.
Team Leader Shri. A.R. Jambekar,
Mob. No. 9821133704
Engineer Shri. Ramesh Kumar,
Mob. no. 9870602431
The officers and their contact numbers are given above and can be
contacted in case of emergency.
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Arrangement made by Mumbai Traffic Police Dept.
1. Traffic control should gather useful information by coordinating
with T.V. Channels and F.M. Radio and telecast such information
to people immediately.
2. Officers working in Traffic Control Room should record all the
mobile nos of other officers and employees and use those nos to
send Group SMS.
3. Divisional Police Inspector from Traffic branch should coordinate
or communicates with Assistant Commissioners, Asst. Police
Commissioners and cooperate in case of flooding situation.
4. In rainy season due to cloudy skies there may be darkness in the
area that time Officers and staff on duty have to use reflective
jackets and LED Batons.
5. All Divisional Police Inspectors and Police Inspectors should
appoint officers / Hawaldar on an important junctions during pick
hours in the morning and evening and be present at the time of
traffic and instruct them to avoid any accident or mishap.
6. During rainy season number of times flood situation occurs and
flood water enter in the locality. In such situation peoples are
trying for better shelter along with their belongings. To take care of
such materials take meetings in advance with transport companies
along with local Corporators (Social Workers)
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7. Residential address of all the officers of another area as well as
their own area should be up graded and be used in any disaster
situation.
8. To park BEST buses near the footpath use the cone on bus stops
and fixed the place where the bus should stand.
9. In disaster situation if you feel that, due to traffic jam there is a
problem for VVIP vehicle, fire brigade vehicles and other emergency
services vehicles they may allowed to go from opposite direction
with dome light, head light and siren ON, but see that the speed of
vehicle will not exceed more than 25 km per hour.
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Arrangement made by Civil Defense
(A) NODAL OFFICER:The Additional Controller of Civil Defense, Brihanmumbai is
nominated as NODAL Officer for Brihanmumbai for the purpose of
coordinating the activities during Monsoon–2009, under the scheme
Operation Cloud burst. He will be assisted by the Dy. Controller of Civil
Defence (C. & P.), Brihanmumbai. The Area Dy. Controllers shall be
NODAL Officer for their area. The contact numbers of these Officers are
appended hereto.
2. The Area Offices shall compile a list of Swimmers and Volunteers
trained in Flood Rescue Operations, Division-wise and provide a copy to
the City CD Control Centre.
(B) STANDARD OPERATING PROCEDURE (SOP) :On the receipt of the instructions from the Director of Civil
Defense, State of Maharashtra the City CD Control Centre shall be
activated and made operational round the clock. The City CD Control
Centre shall have ONE Duty Officer, ONE Assistant and TWO Wireless
Operators on duty in each shift. The Duty Officer, City Control, shall
liaison with the Regional CD Control Centre, BMC Disaster Control
Room, Police, Mumbai Fire Brigade and Mantralaya State Disaster
Control Room.
The Home Guards and State Mobile Civil Emergency Column
personnel are also expected to join the operations along-with the Civil
Defense.
On receipt of the WARNING signal, the Additional Controller of
Civil Defense shall alert all Dy. Controllers and the Chief Warden. The
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Area Dy. Controllers in-turn shall alert the Dy. Chief Warden and the
Divisional Wardens of their respective area.
The Hon Officers shall immediately contact the Swimmers & Flood
Rescuers and call them to report at the Sub Control Centre.
On receipt of the Incident Report, the City CD Control Centre shall
direct the nearest Sub-Control Centre to mobilize Civil Defense
Volunteers and call them out for duty. During emergency One Honorary
Officer shall remain present in the Sub-Control Centre and remaining
Honorary Officers shall be engaged in mobilization activity.
The Civil Defense volunteers shall assist the authorities in
minimizing damage to property, maintaining communication, rescue
operations, first aid and assisting Fire Brigade Authorities in Fire
Fighting,. assisting in Traffic Control and arrangements at the Rest
Centres.
The Services of Civil Defense Volunteers shall also be used by the
Police Authorities for maintaining Law & Order. A Mutual Aid Scheme
Plan will be drawn with the help of Vital Installations, Government
Offices and Commercial Offices CD Units.
(C) SUMMARYThe Civil Defense volunteers are trained in various aspects of
Disaster Management, during man-made and natural calamities. The
systematic deployment of these volunteers shall be very much useful for
response activity during post disaster scenario.
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Arrangement made by Reliance EnergyManagement of Reliance Energy has drawn up an elaborate Disaster
Management Plan to minimize the damage and disruption of power
supply during any natural disaster and has also put in place a well
defined response, recovery and restoration plan with associated
infrastructure.
Following are various steps taken by Reliance Infrastructure Ltd. as part
of Disaster Management Plan.
1. Creation of dedicated Disaster Management Team: Disaster
Management Teams consisting of senior and experienced
personnel drawn from various functions has been formed a Central
Control Centre as well as at five different Divisional levels. Regular
review meeting of various teams are held to assess the lead of
preparation in respected of Material, Manpower and Transport.
2. Disaster Management Manual: A comprehensive Disaster
Management Manual specific to our business has been prepared
for reference and guidance of all employees connected with
Mumbai business. This updated reference Manual covers
information of DM Cell, round the clock accountability of available
response teams, trigger mechanism and resource management at
their pre-defined locations.
3. Formation of DM Teams: Apart from apex team stationed at
Central Control Centre at Santa Cruz, there are five additional DM
teams that shall function from respective Divisional Headquarters
located across Mumbai suburban district. These control centers
are equipped with communication gadgets including wireless
communication equipment like Hot lines, Radio Frequency walkie
talkie sets for ease & continuance of communicator in case of
failure of normal communication system.
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4. Training of Teams: Training syllabus consisting of disaster
management plan and strategy has been prepared and team
members are trained at training facilities at Versova Technical
Training Centre.
5. Pre-Disaster preparedness:
• A total of 35 post disaster response teams are identified.
• The Role of each team has been defined and necessary
briefing / training has been conducted.
• Disaster trigger mechanism is defined and methodology of
alerting and activating all teams within shortest possible
time has been worked out.
6. Infrastructure:
• Essential spare parts, tools and equipment specifically
reserved to tackle known problems in the event of a
catastrophic disaster are stocked at 10 locations spread over
the area of supply which are available to divisional teams for
use. Each store location point has 90 different types of
equipment including major equipments like Distribution
Transformers, Switchgears, Cables, their accessories etc.
and other spares for use.
• 180 vehicles comprising Trucks, pickup/delivery vans and
Repair vans equipped with emergency repair kits, tooling
and safety wear are ready and have been placed at all
Divisional offices and depots.
• Necessary medical, administrative store rooms in addition to
existing 4 storage locations are identified.
• Additional resources specially earmarked for disaster
management:
a. 6 nos. of additional store rooms in addition to
existing 4 storage locations are identified.
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b. Stocking of 50 Nos. of Distribution transformers, 50
Nos. of RMUs \ 11 KV Switch Gears.
c. Adequate LT/ HT jointing kits and LT/HT HRC fuses
as reserved stocks.
d. 5 Nos. of Truck mounted DG sets of the rating of 600
KVA complimenting the existing 2 Nos. of DG sets of
200 KVA rating are kept at strategic locations in
operatble condition.
e. 14 NOs. of dewatering pumps of 10 HP rating for
water evacuation are also kept in working conditions.
f. 6 Nos. of state of the art Cable Fault Repair Vans are
in use.
7. Central and Divisional Control Centers: Central Control Centre
and Divisional Control Centres are equipped with necessary
communication facilities such as dedicated team to man these
centers on a 7 x 24 Hr. basis especially during Monsoon from June
to September.
8. Distribution Substations in Low lying areas: Distribution
substations in low lying areas have been identified and disaster
recovery plan for speedy restoration has been prepared. Adequate
resources to meet the contingencies in case of disruption of supply
to these substations in low lying areas have been provided.
9. Safe Loading of Lines, Equipment and network Redundancy: As a
policy, all our network cables are ensured to be loaded only up to
70% of capacity. All our Power Transformers capacities are 1.5
times peak load demand and Distributions Transformers capacity
are of 2.0 times the peak load demand. All DT S/S are provided
with energy audit metering and as a continuous planning process,
these are upgraded as and when new loads are proposed to be
added. All sub stations are interconnected by Ring Main Units type
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switch gears and redundant supply is ensured in case of any fault
in the network.
10. Pre-Monsoon maintenance checks: All network and
equipment are subjected to special physical checks and preventive
maintenance carried out before monsoon to ensure no ingress of
moisture occurs. This includes cleaning, drying and selling of
busbars and switchgears, Water seepage check at substations
ceilings, Receiving stations, etc. All accessories in the outdoor type
HT pillars and cable terminations etc in pole mounted type sub-
station are cleaned and sealed to avoid moisture ingress.
11. Co-ordination and Resource sharing among various utility
companies: Reliance Energy is in continuous dialogue with other
utilities including BEST, AEC, TPC, SEC, Delhi DISCOM, DTPS,
Military Engineering Services, Kalina for resource sharing that may
be necessitated. Central Control team shall be in touch with these
utilities for any assistance.
RELIANCE INFRASTRUCTURE LTD. is fully equipped with
adequate material especially dedicated to over come any
contingencies. With a trained team of 30 Nos. technical teams and
around 3310 employees Reliance Energy well prepared to sail
through any kind of disaster / eventualities in future.
Reliance Infrastructure Ltd.’s supply network is an open ring
system i.e. every distribution substation is fed by duplicate source
of supply thereby providing enough redundancy in H.V. / L.V.
network to minimize interruption of supply by providing power
through alternate source of supply. Also, Operation squad
personnel are available round the clock at strategic locations for
faster restoration of supply in case of emergency. In case of major
failure due to man made or natural disaster, priority will be to
safeguard the distribution system to prevent shock, fire and loss of
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human life. Reliance Energy identified the essential consumers
which include –
• MCGM Installations: All hydraulic and sewage pumping
stations.
• Hospitals: All Government, MCGM and Private Hospitals.
• Defence Establishments: Military and Civil Establishments
• Airports: International and Domestic
• Government Installations: All India Radio, MSEB
installations, Atomic Energy and Port Trust establishments,
Wireless stations, MTNL Exchanges, Mobile satellite
communications towers etc.
Communication:Communication before, during and after disaster strikes dictates the
success of prevention and Relief efforts. It is one of the important aspects
of any Disaster Management.
Power Helpline:A state of art 24 x 7 call center with multi skilled agents, and having an
easy to remember number 3030 3030 / 1-800-200-3030 (Toll free) has
been established to handle all customer complaints, queries and other
information needs. Call center has been staffed with multilingual
professionally trained agents who offer services in English, Hindi,
Marathi and Gujarati. In the event of a situation leading to disaster,
there is an arrangement of an option of shifting / making additional
provisions at Chennai.
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