Monitoring System for Victoria - igsmonitor.com.au · Monitoring System for Victoria DISCLAIMER ... Alfastreet etc. Over 50 models from several manufacturers have already been connected

October 19, 2011 | Confidential |

Monitoring System for Victoria

DISCLAIMER

This presentation is prepared and is intended for information purposes only for the Victorian gaming industry and other interested parties. It does not form the basis

of any contract or give rise to any contractual or other obligation on behalf if Intralot Gaming Services Pty Ltd (IGS) in favour of any person. IGS does not accept any

liability whatsoever to any person in relation to the contents of this presentation and any reliance placed on it. Each person must make their own judgements and

investigations into the matters presented.


Experience in Gaming

Monitoring Services

Technical Solution

Transition Strategy

2


Experience

in Gaming

3


Worldwide Capability

4

Technology

Project Implementation

Operational Services

Project Planning & Management Solution Design, Implementation & Integration Roll Out Quality Assurance Performance Monitoring & Fine Tuning

Gaming Enhanced Management System – iGEM Integrated Workflow Platform for the Regulator Operations Plug and Play Hardware Infrastructure Solutions – iCOR Telecommunications Network Solutions

Day to Day System Operation & Monitoring Help Desk, Field Services, and Gaming Equipment Testing Services Sales Points Network Setup and Management Business Continuity Services


EMS and IGP in New Zealand

The New Zealand Gaming Sector

450 Operators (Licensed Clubs and Societies)

1.500 Gaming Venues (Pubs, Clubs, Hotels)

20.000 Gaming Machines and 1.000 Jackpot Controllers

Regulated by the Department of Internal Affairs

Connection and Monitoring of all Gaming Machines and Jackpot Controllers operating in NZ Pubs and Clubs

Management of Electronic Licensing and Compliance Activities for all Gaming Operators, Venues and Gaming Machines

The EMS Project was completed ahead of schedule and operates in full compliance with DIA requirements

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Monitoring Services

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Scope of Monitoring Licence

Providing for the integrity of Gaming Machine transactions

Identify and Report Significant Events

Record, monitor and control game play transactions and revenue generated from each EGM

Facilitate Linked Jackpot Arrangements

Provide Jackpot Financial Administration Services

Provide Data and information on Gaming Machines for regulatory, taxation, research and related purposes

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Monitoring Services (1/3)

Monitoring Services

Develop and install all necessary Monitoring Equipment

Establish Data connections to Venues and the Commission

Configure Gaming Equipment

Monitor all Available Machines from and after the Commencement Date

Log, search and report Significant Events

Continuously collect individual device, jackpot related, financial and meter

Data

Validate Gaming Equipment

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Tools, data and reports

Provide the capability to reconcile meter Data against funds contained within the EGM

Effect changes to the EGMs parameters / configuration

Provide gaming Data to each Participating Venue

Provide performance reporting as specified from time to time by the Commission

Operational requirements Provide real time commands to Gaming Equipment

Maintain current and historical Data for the Monitoring Term

Allow continuation of gaming up to 24 hours when the link from the site to the

central System is not operational

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Provide a service desk (including help desk) facility

Support the 3 existing Gaming Communication protocols (QCOM, VLC Tatts, VLC Tabcorp)

Implement new Gaming Machine Communication Protocol(s)

Information to the Commission

Provide financial Data, EGM locations and game software in use and jackpot configurations and financials

Provide a live feed of Significant Event Data to the Commission

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Jackpot Services

Facilitate Linked Jackpots and Multiple Venue Linked Jackpots

Implement interfaces to selected jackpot displays

Monitor and report on Jackpots

Enable Venue Operators to establish, configure, alter or remove all Linked Jackpot Arrangements

Provide Statistical and financial Jackpot information

Provide Jackpot data to support the player information display on EGMs

Financial administration of Multiple Venue Linked Jackpot Arrangements

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Proof of Monitoring Readiness (1/2)

Venue Monitoring Service Agreements must be in place

Agreements with the Gaming Operators must be in place

All necessary IP Rights are available

All Site Surveys and installation plans completed

Necessary Monitoring Equipment is installed

Jackpot parameters established

All agreed Communication Protocols implemented

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Proof of Monitoring Readiness (2/2)

Communication links to the Gaming Operators’ test systems

Communication Links to the Commission and all Participating Venues

Developed, tested, established and operated for testing purposes the Monitoring System

Transferred data (signature files and liquor licence hours) from the Gaming Operators to the Monitoring System

Successfully have completed a live trial that demonstrates the Monitoring System’s technical capability and system adequacy

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Technical Solution

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Supports all global gaming protocols: SAS, QCOM, G2S and several proprietary (VLC protocols are being developed)

Allows connectivity:

With all EGMs of international manufacturers (IGT, WMS, Aristocrat, Bally, Novomatic, Atronic, Konami, Ainsworth, etc)

With old models that do not have a communication capability.

With multi-player EGMs: ShuffleMaster, Novomatic, Alfastreet etc.

Over 50 models from several manufacturers have already been connected to the system

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iGEM : Open, Flexible and Expandable System


iGEM Central System

OLTP Engine

ORACLE Engine

IBM SAN

WEB Servers

Communications Processors

IP Network ADSL, VSAT, 3G

Regulator

Gaming Venues

High Level Overview

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iGEM Core Functionality

Configuration (Business Entities, EGMs, Games, Terminals, network,

Jackpots, Accounting)

EGM Meter, Transaction and Event Collection and Storage

EGM and Game Control (verification, activation/de-activation)

Real-time Monitoring

Prize and Payment Handling – Cash Collection and Reconciliation

Calculation of Taxes and Commissions

Reporting

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Venue Infrastructure

Site Controller Payment Terminal / Payment Application running on PC EGM Interface Boards (for non G2S EGMs) LHMC – Display Controller Cabling (Ethernet cat 6 / cat 5) Telecom Equipment

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Gaming Venue

LHMC

HORIZON Jackpot Display

EGMs

Payment Terminal

Site Controller

Interface Boards

PC with Internet Access

Ethernet

OR Telecom Router

Wide Area Network

iGEM Monitoring

System


iGEM Site Controller

Functionality

Controls and Manages the Communication with the iGEM Central System

Local Storage with redundancy (RAID)

Downloads and Verifies EGM, Game and Terminal Configuration

Activates / Deactivates EGMs

Allows the off-line operation of a venue for 24 hrs

Manages and Controls Local Jackpot

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EGM Interface Board

Flexible and powerful Mini Computer with Linux OS

Handles the Interfacing of the QCOM and VLC EGMs with the G2S Site Controller

Supports Hard Meters Tapping (if needed)

H/W Specs

ARM processor

Dual Storage

Ethernet Port(s)

RS232/422/486 port

USB ports

Digital Display Port

Audio

Optically isolated I/O connections (internal)

Battery Backed Tamper Detection

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mLOT Payment Terminal

All in one Terminal with very small footprint.

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Integrated bar code scanning

Adjustable Screen

Integrated Thermal Printer


Venue LAN and WAN

LAN connections:

Standard Ethernet LAN with CAT 6 cabling

Existing CAT 5 or 6 Ethernet cables may be reused

Ethernet Switches to cover all EGMs and Terminals

Connection to the Display Driver device is Ethernet

WAN

ADSL or DSL with minimum 512kbps uplink / downlink

Telecom Router to be provided by INTRALOT

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Gaming and Local operations can continue for a period of 24 hrs or more, in case of WAN

failure, supported by the Site Controller


iGEM Test Lab

An open Test Bed for the Industry. It includes:

An isolated full functional test environment of the iGEM monitoring system

A minimum of three “test venues”

EGMs of all types and protocols

Jackpots of all types

Ancillary and other services

Functionality

EGM and Gaming Equipment compliance

Gaming Equipment connectivity testing (with iGEM) and verification

iGEM application testing – customization testing

Testing of new services and new features

Testing of new Reports

Stress Tests

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Typical Daily System Cycle

Venue opens – EGM and SC and Terminal Verification (signature check)

EGMs are activated by the Monitoring System

Continuous Monitoring (Venue Data/Event and Transactions Collection)

Jackpot Operation and Monitoring

Venue Closing Time – EGMs are blocked and turned off, SC remains operational

Daily Snapshot

End-of-Day data collection

Data Processing Net Meters Calculation

Meter Exceptions Handling

Derivative Meters – Gross Machine Profit (GMP) Calculation

Data Warehouse Synchronization

Export and Interfacing to the Commission

Archiving

Daily Accounting and Report Generation

Report Posting 24

8 am

8 am-24 hrs

24 hrs

24 hrs

1 am – 3 am

3 am – 4 am

4 am-5 am

5 am-6 am

6am-6:30 am


iGEM Venue Website (1/8)

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EMS Web Site of New Zealand



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Report Category Selection



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Report Generation



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Report Samples



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Report Samples


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Cash Input & Reconciliation


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Cash Input & Reconciliation


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Jackpot Configuration


Transition Strategy

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The Transition to the new CMCS will be performed in a progressive manner

Detailed Venue Preparation Rollout Plan.

Progressively prepare Venues and install CMCS equipment following the Rollout Plan.

Detailed Gaming Venue Migration/Commissioning Plan.

Starting on the Commencement Date, progressively migrate gaming venues from the legacy systems to the new CMCS, following the Gaming Venue Migration/Commissioning Plan

New Venues: all EGMs to be commissioned prior to the Commencement date and to be activated on the Commencement date

All “field” activities in gaming venues will be centrally coordinated by the INTRALOT Gaming Services Services Help Desk.

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Progressive Rollout and Commissioning Process


A series of preparatory activities for each Gaming Venue needs to take place before the Rollout in the Venue:

Enter into a Monitoring Service Agreement with the Venue Operator, including Jackpot Arrangements.

Perform a Site Survey and develop Installation Plan for each Gaming Venue.

Examine the required interfaces with any Jackpot Displays

Disseminate to the Venue Operator the operational process/ procedures for the transition to the new CMCS.

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Rollout Preparation Activities


Perform all required EGM decommissioning activities in the Legacy Systems (e.g. take a last EGM meter “snapshot”).

Disconnect the EGMs from the existing venue LAN / interface boards and connect them with the new CMCS LAN / interface boards.

Perform the EGM commissioning in the new Monitoring System.

Provide on-site high-level hands-on training to the venue operating staff.

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Commissioning Activities in Gaming Venues


Provide Readiness Notification regarding the availability of EGMs and any other items agreed in the Rollout Plan.

Ensure that a physical telecommunications line is available for remote connection with the CMCS.

Ensure that Internet connection is in place.

Ensure that pre-installed CMCS Venue Equipment has not been affected by EGM moves/ adds/ changes in the time between installation and commissioning.

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What the Monitor will need from Venue Operators


Co-operate with IGS in a manner that is consistent with the procedures set out in the Venue Agreement.

Provide all reasonable information and assistance to IGS for the Venue transition activities, and any required troubleshooting or maintenance.

Promptly notify IGS through its Help Desk of any problems or incidents identified in the CMCS operation.

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What the Monitor will need from Venue Operators


IGS will utilise various channels for establishing and facilitating the direct and efficient communication with the Venue Operators

Help Desk; primary point of contact

Awareness events/meetings for Gaming Venue Operators

Website; For transition progress updates, news, and other specialised information e.g. manuals, etc.

Email; regular news letters and updates may be distributed for sharing important information

Mail; written form may also be used to support the email communication

Training; Important information can also be conveyed “face-to-face” during the training sessions

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Communication with Venue Operators


In the period preceding the Commencement Date, Venue Operators will be

trained for the Transition-In and the BAU operation under the new CMCS.

The Venue Operator training will follow an agreed Training Plan.

The Venue Operators will initially be offered “classroom type” training. The training will include CMCS overview presentations, CMCS Venue Equipment, operations, end-user applications, support procedures, etc.

Hands-on training with the Venue Operators will follow during the migration/ commissioning of each Gaming Venue to CMCS

Training Material and User Manuals will be made available to Venue Operators with authorised access on an IGS web site.

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Training of Venue Operators


The Venue Operator Manuals will describe the CMCS applications for end users, and will also set out the procedures for day to day interaction with the Monitor.

The End-User Manuals typically contain the following:

CMCS infrastructure and equipment in venues, e.g.

• Description of equipment;

• fault diagnosis indicators, etc.

CMCS end-user interface, e.g.

• End user applications description;

• procedures and guidelines for connection and access by end users to the CMCS website;

• procedures for viewing and printing the contents of the reports in the CMCS website, etc.

Operational Procedures under CMCS, e.g.

• Interaction, logging incidents and triggering the break-fix process with the IGS Help Desk;

• Gaming Machine commissioning/ decommissioning, etc.

• Configuring Jackpots etc.

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End-User Documentation


Complete the IGS internal infrastructure

Build the Data Center and the Central System

Prepare the Help Desk

Build the test Lab

Enter into Agreement with the Gaming Operators

Enter into Agreement with Venue Operators

Establish a communication path

Develop and communicate a rollout plan

Perform all Site Surveys

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What’s next?

Documents

Monitoring System for Victoria - igsmonitor.com.au · Monitoring System for Victoria DISCLAIMER ... Alfastreet etc. Over 50 models from several manufacturers have already been connected