Monitor Terminal Guide Monitor Terminal Manual.pdf · KT20 Older 20 key RS485 serial communication terminal in a metal cabinet KT44 Older 44 Key alpha-numeric RS485 serial communication

MB206 Terminal

Reference GuideFrom Version 6.61.02

www.monitorbm.com

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Monitor Business Machines Ltd.31a Normanby Road,Mt Eden, Auckland 1024,NEW ZEALAND

Published: 10/01/2012

Monitor Terminal Guide

Copyright © 2012 Monitor Business Machines NZ Ltd

The Monitor Logo and Supervisor™ are registeredtrademarks of Monitor Business Machines Ltd.

Any other products that are referred to in this documentmay be either trademarks and/or registered trademarksof the respective owners. The publisher and the authormake no claim to these trademarks.

iContents

Contents

Typographical Conventions 1

MB20 Series Terminals 2

Firmware Version Convention 3

Terminal Communication Encryption 4

Terminal Ports 5

Hardware Specifications 6

................................................................................................................................... 7Rear Panel Layout

......................................................................................................................................................... 7Ethernet Port

......................................................................................................................................................... 8Main Serial Port

......................................................................................................................................................... 8Aux Serial Port

......................................................................................................................................................... 9Pow er Connector

......................................................................................................................................................... 9External Interface

................................................................................................................................... 10Location of Components

................................................................................................................................... 11Internal jumpers and connectors

......................................................................................................................................................... 11CN4

......................................................................................................................................................... 11CN11

......................................................................................................................................................... 12JB1

......................................................................................................................................................... 14JP6

......................................................................................................................................................... 14JP12 and JP15

......................................................................................................................................................... 15JP22

......................................................................................................................................................... 15JP64

Configuration Options 16

................................................................................................................................... 17Internal Terminal Configuration Options

......................................................................................................................................................... 171st Copy Timeout

......................................................................................................................................................... 19Add Value Terminal Enable

......................................................................................................................................................... 19Allow Set No PIN

......................................................................................................................................................... 19Allow Session Hold

......................................................................................................................................................... 19Alter 'Admin' Passw ord

......................................................................................................................................................... 19Alter 'Reset' Passw ord

......................................................................................................................................................... 20Alter IP Util Port

......................................................................................................................................................... 20Auto Accept Limit

......................................................................................................................................................... 20Auto Print Release

......................................................................................................................................................... 20Auto Sense Auto Accept

......................................................................................................................................................... 20Aux Serial Port Baud Rate

......................................................................................................................................................... 21Aux Serial Port Device

......................................................................................................................................................... 21Aux Serial Port Parity

......................................................................................................................................................... 22Card Length 2 - 4

......................................................................................................................................................... 22Card Offset 2 - 4

......................................................................................................................................................... 22Car Park Full

......................................................................................................................................................... 23Card Prefix 2 - 4

......................................................................................................................................................... 23Card Type

......................................................................................................................................................... 25Clear Host?

......................................................................................................................................................... 25Clear Statistics

......................................................................................................................................................... 25Clr Restriction 1 - 10

......................................................................................................................................................... 25Colour Steering Line

Contentsii

......................................................................................................................................................... 25Copier Make

.................................................................................................................................................. 26Standard

.................................................................................................................................................. 26Konica

.................................................................................................................................................. 26Xerox

.................................................................................................................................................. 26Canon

......................................................................................................................................................... 26Credit Items

......................................................................................................................................................... 26Display Balance

......................................................................................................................................................... 27eCopy Multidisb Name

......................................................................................................................................................... 27Enable eCopy

......................................................................................................................................................... 27Exact Timing

......................................................................................................................................................... 27Gatew ay Address

......................................................................................................................................................... 28Halt on Error

......................................................................................................................................................... 28Hex Card Number

......................................................................................................................................................... 28HID Convert

.................................................................................................................................................. 28HID Card Prefix

.................................................................................................................................................. 28Use Facility Code

.................................................................................................................................................. 28Card Size 4-5

......................................................................................................................................................... 28Hour for Reboot

......................................................................................................................................................... 29Hours to Reboot

......................................................................................................................................................... 29Ignore Cards

......................................................................................................................................................... 29Ignore Frame Errors on Aux Serial Port

......................................................................................................................................................... 29Ignore Frame Errors on Main Serial Port

......................................................................................................................................................... 29Input Count Mode / Learn Mode

......................................................................................................................................................... 30Konica Setup

......................................................................................................................................................... 31Main Serial Port Baud Rate

......................................................................................................................................................... 31Main Serial Port Device

......................................................................................................................................................... 32Main Serial Port Parity

......................................................................................................................................................... 32Max Balance

......................................................................................................................................................... 32Message Scroll Delay

......................................................................................................................................................... 32Message Scroll Speed

......................................................................................................................................................... 32Micros Interface

......................................................................................................................................................... 33Minute for Reboot

......................................................................................................................................................... 33Monitor Card Prefix

......................................................................................................................................................... 33Multi-pulse Learn Mode

......................................................................................................................................................... 33Out Of Session Count (OOS Count)

......................................................................................................................................................... 33Paper Feed Time

......................................................................................................................................................... 34PC IP Address

......................................................................................................................................................... 34Print Tw o Receipts

......................................................................................................................................................... 34RTS Delay Time

......................................................................................................................................................... 34Run Mode

......................................................................................................................................................... 34Screen Flip time

......................................................................................................................................................... 35Show Counts

......................................................................................................................................................... 35Subnet Mask

......................................................................................................................................................... 35TCP-IP Port

......................................................................................................................................................... 35Terminal ID

......................................................................................................................................................... 36Terminal IP Address

......................................................................................................................................................... 36Use DHCP Enable

......................................................................................................................................................... 36Use Encryption

......................................................................................................................................................... 36User Entered Prices use Price Code Multipliers (U.E.Ps Use P.C.Ms)

......................................................................................................................................................... 36Use PIN

................................................................................................................................... 36Supervisor Net Terminal Configuration Options

......................................................................................................................................................... 37Terminal Record

.................................................................................................................................................. 37General Tab

.................................................................................................................................................. 38Receipt Printing Tab

.................................................................................................................................................. 38Print Release Tab

.................................................................................................................................................. 39Vending Tab

.................................................................................................................................................. 39Autoloader Tab

iiiContents

......................................................................................................................................................... 39Terminal Setup Record

.................................................................................................................................................. 39General Tab

.................................................................................................................................................. 42Primary Tab

.................................................................................................................................................. 44Secondary Tab

.................................................................................................................................................. 45Auxiliary Tab

.................................................................................................................................................. 45Disbursement Tab

.................................................................................................................................................. 46Card Reader Tab

.................................................................................................................................................. 47Autoloader/Cash Register Tab

.................................................................................................................................................. 48Fax/Phone Tab

.................................................................................................................................................. 49Passw ords Tab

.................................................................................................................................................. 50Communications Tab

.................................................................................................................................................. 51Vending Tab

......................................................................................................................................................... 51Disbursement Configuration

.................................................................................................................................................. 51General Tab

.................................................................................................................................................. 53Price Multipliers Tab

.................................................................................................................................................. 53Variable Rates Tab

Version 6 Terminal Menu System Options 57

................................................................................................................................... 581 Status

......................................................................................................................................................... 581 General Status

......................................................................................................................................................... 592 Comm Status

......................................................................................................................................................... 603 TCP/IP Status

......................................................................................................................................................... 604 Files Status

......................................................................................................................................................... 605 Card Status

......................................................................................................................................................... 616 Copier Status

......................................................................................................................................................... 617 eCopy Status

......................................................................................................................................................... 618 Konica Copier (Visible w hen Konica mode Enabled)

......................................................................................................................................................... 639 Xerox Copier (Visible w hen Xerox mode Enabled)

......................................................................................................................................................... 6310 Clr Restrictions

......................................................................................................................................................... 6311 Term Statistics (since 28/8/2000)

......................................................................................................................................................... 6412 Terminal Config

......................................................................................................................................................... 6413 Task Usage

......................................................................................................................................................... 6514 Hub Status

................................................................................................................................... 672 Configuration

......................................................................................................................................................... 671 Reset Terminal?: Yes/No

......................................................................................................................................................... 672 Setup Comms

......................................................................................................................................................... 683 Setup Tcp/Ip

......................................................................................................................................................... 684 General Setup

......................................................................................................................................................... 695 Card Setup

......................................................................................................................................................... 696 Copier Setup

......................................................................................................................................................... 707 eCopy Setup

......................................................................................................................................................... 708 Clr Restrictions

......................................................................................................................................................... 709 Request Setup

................................................................................................................................... 703 Diagnostics

......................................................................................................................................................... 701 Individual Tests?

......................................................................................................................................................... 722 Manufacture Test?

................................................................................................................................... 724 View Files

......................................................................................................................................................... 721 Primary

......................................................................................................................................................... 722 Secondary

......................................................................................................................................................... 723 Auxiliary

......................................................................................................................................................... 734 Disbursement

................................................................................................................................... 735 Miscellaneous

......................................................................................................................................................... 731 Set Date &Time?

......................................................................................................................................................... 732 Unload Stats in Alarm 54?

......................................................................................................................................................... 733 Set Auto Stats?

......................................................................................................................................................... 734 Restart Terminal

Contentsiv

................................................................................................................................... 736 Ping Host

................................................................................................................................... 737 Ping IP Address

................................................................................................................................... 74DNS Lookup

Terminal Interface Cables 75

................................................................................................................................... 75Toshiba Copier

................................................................................................................................... 75Canon Copier

................................................................................................................................... 75Konica Copier

................................................................................................................................... 75Ricoh Copier

................................................................................................................................... 76Sharp Copier

......................................................................................................................................................... 76Colour Copier

......................................................................................................................................................... 76B&W Copier - Type 1

......................................................................................................................................................... 77B&W Copier - Type 2

................................................................................................................................... 77ACT812 Retail Handset

................................................................................................................................... 78TMSR Barcode/Mag Card Reader

Monitor Terminal FAQ 79

................................................................................................................................... 79What measures can be put in place to allow normal usage in the event of a network or PC failure?

................................................................................................................................... 79How are PINs used with Primary records?

................................................................................................................................... 79What if a terminal doesn't have a menu password set?

'How To' guides 80

................................................................................................................................... 80Enabling and using Add-Value Mode

................................................................................................................................... 81Enable offline operation

......................................................................................................................................................... 81Limitations

......................................................................................................................................................... 82Configuring Supervisor Net

......................................................................................................................................................... 89Synchronising a terminal w ith Supervisor Net

................................................................................................................................... 89Configuring Special Purpose Disbursements

......................................................................................................................................................... 90DOOR

......................................................................................................................................................... 91DOORMS

......................................................................................................................................................... 92BOOM

......................................................................................................................................................... 94GOLF

Terminal Operation 96

................................................................................................................................... 96Basic Functions

......................................................................................................................................................... 96Prompts and Displays

......................................................................................................................................................... 97Opening a session

......................................................................................................................................................... 98PIN Numbers

......................................................................................................................................................... 98Secondary Account Support

......................................................................................................................................................... 100Keypad Functions

......................................................................................................................................................... 102Auxiliary Account Support

......................................................................................................................................................... 102Finishing a session

................................................................................................................................... 102Code Review

................................................................................................................................... 102Searching for codes

................................................................................................................................... 104Session Hold

................................................................................................................................... 104Error Messages

1Typographical Conventions

Typographical Conventions

Typographical Conventions

Before you start using this guide, it is important to understand the terms and typographicalconventions used in the documentation.

For more information on specialized terms used in the documentation, see the Glossary at the endof this document.

The following kinds of formatting in the text identify special information.

Formatting convention Type of Information

Special Bold Items you must select, such as menuoptions, command buttons, or items in a list.

Emphasis Use to emphasize the importance of a pointor for variable expressions such asparameters.

CAPITALS Names of keys on the keyboard. forexample, SHIFT, CTRL, or ALT.

KEY+KEY Key combinations for which the user mustpress and hold down one key and then pressanother, for example, CTRL+P, or ALT+F4.

Terminal Refers to a Monitor Terminal.

MB20 Series Terminals2

MB20 Series Terminals

Model types based on this platform are:

MB205 MB20 Terminal on a Version 5 hardware platform



A list of the terminals no longer manufactured or supported are:

CT-M Older One button RS485 serial communication terminal in a metal cabinet

KT20 Older 20 key RS485 serial communication terminal in a metal cabinet

KT44 Older 44 Key alpha-numeric RS485 serial communication terminal in a metalcabinet

MT16 Newer 16 Key RS485 serial communication terminal in a plastic cabinet

MT20 Newer 20 Key RS485 serial communication terminal in a plastic cabinet

MB80 80 Key alpha-numeric TCP-IP terminal

MB204 20 key TCP-IP terminal in a plastic cabinet. Version 4 hardware platform

3Firmware Version Convention

Firmware Version Convention

Monitor firmware has a standard convention for the name of the firmware files. The convention is :-

(Hardware Platform)(Reader Type\Model Type)(Sub Model Type)(Sub Number). (Major Number)(Minor Number)

EXAMPLE MB20M01.653

This file is for an MB20 with version 6.53.01 firmware.

Terminal Communication Encryption4

Terminal Communication Encryption

The terminals by default use Blowfish Encryption on IP communications. This is necessary for thesecurity of Supervisor Net sites as they are often run on public networks, previously with pure serialcommunications it was not as much of an issue. The 128 bit Blowfish Encryption is very secure. Theterminal will exchange an encryption key with the Supervisor Net Terminal Server when it first makesa connection. The terminal will retry 3 times within a minute for the encryption key to be set, whilstdoing this a bar graph will appear on the display of the terminal indicating the progress. Normally theswapping of encryption keys takes a couple of seconds at startup. A Terminal Menu Option isprovided to enable/disable encryption in situations where troubleshooting the communications isrequired.

5Terminal Ports

Terminal Ports

For normal operation the Terminal uses four ports to communicate. These are listed in the followingtable.

Port Type Base Function

10003 TCP BASE+1 Firmware Upgrades,Operator Mode

10002 TCP BASE PORT Main Comms Channel for TS

9993 UDP BASE-9 STATUS (Server to Terminal)

9992 UDP BASE-10 STATUS (Terminal to ServerResponse)

Hardware Specifications6

Hardware Specifications

The specifications of a Version 6 terminal are:

Ethernet: Two 100Mbit Full or Half Duplex (Auto Negotiated)ports with internal hub

Serial Ports: Two ports - Main serial port and Auxiliary serialport. Both ports support RS232 at speeds of 150,300, 600, 1200, 2400, 4800, 9600 and 19200 witha user definable parity. Data bits and Stop bits arepre-set to 8 Data and 1 Stop bit

Inputs: Four optically isolated inputs, normally used forcount plus up to three 'steering' lines, e.g. pagesize, colour or b&w, duplex information. The inputvoltage range is 5v-24v and is automaticallycompensated for, not requiring jumpers. Currentmay be internally sourced or sourced from anexternal device. The interface method is via a D15connector.

Outputs: Two relays. One relay is configurable for normallyopen or normally closed when a session begins.The second relay is pre-configured as normallyopen. Other options available on the outputconnector are: 0v, 5v reference, Vin (Directly fromthe terminal's power connector)

Display: 2 lines by 20 character LCD backlit display

Keys: 20 plastic keys on a rubber keyboard mat

Card Reader: Magnetic Card, Track 2 ABA, HICo or LOCocards.

External Card Reader Support: Serial Card reader via Aux or Main port, Internalcard reader header supporting both ABA clockand data or Weigand input

Processor: Mitsubishi M16c/80 running at 18.432MHz

RAM: 1MB

ROM: 512Kb

Power Requirements: 12-24v, 800mA

Power Connector: 2.1mm Center Negative DC Jack

Certifications: FCC, C tick, CE and Canadian Certification

7Hardware Specifications

Rear Panel Layout

Ethernet Port

There are two 100Mbit ethernet ports available. They are both connected to an internal hub whichauto-negotiates the speed and duplex. The bottom connector should be connected to the networkpoint, the top connector may be connected to another device such as a printer. This gives you theability to place the terminal in situations where there is only one network point available and itsalready being used by another device.


The network connector has two indicator lights for each connector - The right hand light is thenetwork connection indicator, the left hand light is the network traffic indicator.

Main Serial Port

The Main Serial port is a standard RS232 port. Valid speeds are 150 – 19200 BPS.

Aux Serial Port

The Aux port is a standard RS232 port. Valid speeds are 150 – 19200 BPS.

As mentioned in the ‘Internal Jumpers’ section, depending on the setting of CN11 either 5v or Vin willbe present on pin 4 of the RJ11.


Power Connector

The power connector is a standard 2.1mm DC Jack with center negative polarisation.

External Interface

The external DB15 connector gives complete access to the Opto-Inputs, relays and power rails. Thismeans that an external device can usually be connected to an MB20 V6 without the need to openthe unit and set jumpers. There will however still be rare occasions when input jumpers will have tobe set.

The opto-inputs are rated from 5 to 24v and are non-polarised unless jumpers have been purposefullyset to earth one side.

Pin Function


1 Count (In), Opto-Input 1

2 Count (Return), Opto-Input 1

3 Steering Line 1 (In), Opto-Input 2

4 Steering Line 1 (Return), Opto-Input 2





9 +5v Out

10 GND

11 Vin

12 Relay 2

13 Relay 2

14 Relay 1

15 Relay 1

Location of Components

Ethernet

AuxMain

Interface

Po

we

r

Dis

pla

yK

ey

bo

ard

Card

Re

lay

1

Re

lay

2

Flash

JP15

JP15

JP12

JP6

JP22

Battery

JB1

CN

11

CN4

Hub

CPU

LAN

RAM

Beeper


Internal jumpers and connectors

The circuit designation of a jumper is usually ‘JP’ and a connector is ‘CN’, however due to anhistorical screen printing error, some jumpers are labelled ‘CN’ and some connectors ‘JP’. They havebeen left like this to minimise confusion between models.

Here is a list of useable jumpers and connectors:

Label FunctionCN4 External card reader connectorCN11 Aux port voltage selector jumperJB1 Input Jumper Block with 6 individual jumpers (A – F)JP6 Vin JumperJP12 Relay earthing jumperJP15 Relay 1 Normally open / Normally closed select jumperJP22 Buzzer Enable jumperJP64 12C BUS connector

CN4

External card reader connector with the following pin-outs:

Pin Function (Clock and Data) Function (Weigand)

1 GND GND

2 +5v +5v

3 Card Detect Data0

4 Clock Data1

5 Data N/C

CN11

The jumper on CN11 connects pin 4 of the AUX port to either 5v or Vin. By default there is no jumperon this selector, therefore no voltage appears on pin 4 of the AUX port.


JB1

Jumper Block 1 has six individual jumpers labelled A through F. These jumpers determine variousstates for the inputs from the DB15 connector.

By default none of the jumpers are set.

WARNING: Never set jumpers A and B on at the same time. Doing so will short un-regulated voltage(Vin) on to the 5v power rail for the board. This will almost immediately destroy the main board’schipset.

Jumper Function


A Applies +5v to one side of the main ‘Count’ opto-coupler

B Applies un-regulated input (Vin) to one side of the main ‘Count’ opto-coupler (Input1)

C Earths one side of the main ‘Count’ opto-coupler (Input 1)

D Earths ones side of Steering Line 1. (Input 2)

E Earths ones side of Steering Line 2. (Input 3)

F Earths ones side of Steering Line 3. (Input 4)


JP6

Fitting JP6 will connect the Power Jack input to pin 13 of the D15 connector. This can be used toeither supply the terminal's power supply input to a device connected to the D15, or alternativelypower the terminal from the D15 connector instead of via the DC Jack.

Warning: Never short Pin 9 (+5v) to Pin 11 (Vin) once JP6 is connected. Doing so will damage theterminal.

JP12 and JP15

JP12 is used to permanently earth one side of the relay’s contacts. By default there is no jumperset.

JP15 is the Normally open / Normally Closed selector for the main relay. By default it is in theNormally Open position, meaning that the relay will close when enabled.


JP22

JP22 is a hardware enable / disable for the beeper. By default the jumper is hard-wired to enable thebeeper. The beeper can also be enabled and disabled via software in the terminal setup menu.

JP64

JP64 is an I2C Bus connector reserved for future use by MBM.

Configuration Options16

Configuration Options

The terminals are extremely flexible due to the vast number of configuration options. Some of theseoptions are sent from Supervisor Net, but other options must currently be set on the terminal itself.This is a list of all configuration options, and whether they are found Internally (Set through theterminal) or Externally (Sent from Supervisor Net). In some situations the options are found in bothplaces, in which case the setting from Supervisor over-rides the setting set in the terminal.

These options are explained in more detail in further sections.

Option Source

Terminal ID Internal

Main Serial Port Baud Rate Both

Main Serial Port Parity Internal

Main Serial Port Device Internal

Ignore Frame Errors on Main Serial Port Internal

Aux Serial Port Baud Rate Both

Aux Serial Port Parity Internal

Aux Serial Port Device Internal

Ignore Frame Errors on Aux Serial Port Internal

RTS Delay Time Internal

Poll before Acknowledge Period Internal

Enable TCP-IP Communications Internal

Terminal IP Address Internal

Subnet Mask Internal

Server IP Address Internal

Gateway Address Internal

TCP-IP Port Internal

Enable use of DHCP Internal

TCP-IP Filters Internal

ARP flush time Internal

Alter 'Reset' Password Both

Alter 'Admin' Password Both

Run Mode Both

Clear statistics Internal (And IP Terminal Utility)

Enable use of PINs Internal

'Monitor Card' Prefix Internal

17Configuration Options

Internal Terminal Configuration Options

These options are found within the menu system of the terminal. This information is arranged in areference format. To view it in the format of the terminal's menu system, see the section Version 6Terminal Menu System options.

1st Copy Timeout

Copier Setup

Defines how long the terminal will wait for the first count to be detected before ending the session.

This feature enhances the session timeout ability of the terminal in situations where a short sessiontimeout is still desirable, but the work being done may require a long time before the first copycomes out of the copier, (such as scanning a large number of documents using the ADF of the


photocopier).

In the example below, the 1st copy timeout is set to 10 minutes, but the session timeout is set tothree minutes:

If no count is detected during the period of the 1st copy timeout, the session ends:

If a count is detected during the period of the 1st copy timeout, the terminal will automatically beginthe session timeout:


Add Value Terminal Enable

General Setup

Turns on the Add Value at Terminal function. An operator is then able to add funds to a user'saccount at the terminal.

To put the terminal into Add Value mode, a card (Or user entered number), must be used which hasa Primary Name of Add Value.

Once the terminal is in Add Value mode, the card card to which the value is to be added can beswiped. The operator will then be asked how much they wish to add to the account, and then theywill press Finish to end the session.

Allow Set No PIN

Card Setup

When enabled, a user can press Cancel when prompted to set a new PIN. The terminal will allowthem to enter a session without setting a new PIN.

Allow Session Hold

Session hold enables a user to press the Function button during a session and choose to placethat session on hold. This will prevent someone else using the resource while they are away.Session hold will can be configured to last up to 10 minutes before it will end the first user's sessionand allow someone else to use the device.

When the first user returns, they re-validate themselves at the terminal and their session willcontinue as normal.

Alter 'Admin' Password

General Setup

Sets the password for Admin access to the terminal's menus.

The Admin password gives a limited sub-set of access, including:

- View Files

- Miscellaneous

Alter 'Reset' Password

General Setup

Password to grant access to the reset menu functions, which include all password protected areasin the terminal.


Alter IP Util Port

Setup Tcp/Ip

Changes the port that the terminal uses when communicating with the IP Terminal utility.

the prime reason for this option is so that terminals behind a firewall can be contacted by the IPTerminal Utility by configuring the firewall to use network address translation (NAT).

If all the terminals are listening on different ports, the firewall can be configured to direct outsiderequests to those port numbers to the internal IP addresses and ports for the terminals.

To use this function, the ports must also be defined in the IP Terminal Utility.

Auto Accept Limit

General Setup

Specifies how much each user can spend in a single session when the terminal is in Auto Acceptmode. Note that this is per session only. The user can open another session and spend up to thesame value again.

Auto Print Release

Turning this function on will force the terminal to release all print jobs for this user from the printqueue as soon as a user validation occurs. This can speed up the throughput of users on the printrelease terminal by not allowing them to choose individual jobs to release.

Auto Sense Auto Accept

General Setup

The terminal will automatically enter Auto Accept mode when it can no longer communicate with theserver but can still detect a network connection.

As soon as the server is detected, the terminal will exit Auto Accept mode and unload any storedtransactions.

Aux Serial Port Baud Rate

Setup Comms

Sets the baud rate of the Aux serial port. The available speeds are:

150

300

600

1200

2400

4800

9600


19200

Aux Serial Port Device

Setup Comms

Sets which device is attached to the Auxiliary serial port.

Current devices are:

1. None - No device is attached

2. ACT8XX - External keypad for point of sale

3. DSP840 - External display unit for point of sale

4. BMR - Barcode and Magnetic Card reader. The terminal strips the ; and ? characters off the cardnumber that comes from the reader. The baud rate is fixed to 9600. Developed against modelBMR-R-33.

5. LIU - Line Interface Unit. Used for page counting from fax machines or cutting a telephone linewhen charging for time.

6. Serial Reader - Generic serial card reader. Baud rate is set in the normal com port settingsmenu.

7. Remote - The terminal is attached to a PC for reasons such as print release etc.

8. Printer - Support for a receipt printer.

9. Boom - Used with a boom gate. Communicates with a boom gate controller via a serial protocol.

10. Internet - Used with an LIU unit to enable and disable an external device such as a keyboard ormouse.

11. Sharp - Support for Sharp UP700 Cash register. The cash register will use the terminal as asource of funds for the user.

Aux Serial Port Parity

Setup Comms

Sets the parity of the serial port. Options are:

E - Even

O - Odd

N - None

The parity is displayed in the status for the port as one of these single letter abbreviations, e.g.

9600,N,8,1 is 9600 Baud with No parity, 8 data bits and one stop bit.


Card Length 2 - 4

Card Setup

Defines what card length is to be used based upon the corresponding Card Prefix.

The card length determines how many characters are to be read off the card. E.g:

Full Card Number: 60048912345678

Card Length: 6

Card Number read: 600489

This may also be used in conjunction with Card Offset to give precise card reading. E.g.:


Card Offset: 6

Card Length: 4

Card Number Read: 1234

Card Offset 2 - 4

Card Setup

Defines what card offset is to be used based upon the corresponding Card Prefix.

An offset defines now many numbers to ignore off the front of a card. E.g:


Card Offset: 6

Card Number read: 12345678

This may also be used in conjunction with Card Length to give precise card reading. E.g.:


Card Offset: 6

Card Length: 4

Card Number Read: 1234

Car Park Full

General Setup

When enabled, the terminal will take note of the state of steering line 1 (Opto input 2). When the line


goes high, the message 'Car Park Full' will appear on the terminal display and any card swipes willbe ignored.

This is used in conjunction with a boom gate system.

Card Prefix 2 - 4

Card Setup

Allows you to configure up to 3 additional card prefixes to use on the site. The terminal can applyseparate Card Offsets and Card Lengths based upon the card prefix encountered.

See also Card Offset 2 - 4 and Card Length 2 - 4

Card Type

Card Setup

Sets the type of card reader attached to the terminal. The options are:

Standard - Normal magnetic card reader

HID - HID Card reader

Wieg26 T1 - See notes below

Wieg26 T2 - See noes below

Impro Wieg - Impro brand Wiegand reader. See notes below.

TDSI - Optical TDSI brand card reader

Wiegand 26 bits (Type 1)

This is referred to as Wieg T1 in the terminal menu system.

The expected format of the data on the card is as follows:

Bit number: 01234567890123456789012345

Byte Groups: SAAAABBBBCCCCDDDDEEEEFFFFP

Parity Mask: XXXXXXXXXXXXXXXXXXXXXXXXE (Even Parity checked on bits 1 - 24)

Card Number Mask: FFFFFFFFNNNNNNNNNNNNNNNN (F=Facility Code, N=Card Number)

The first bit, S, is ignored. The following 24 bits are grouped into six groups of four bits.

Each of the four bits are turned into ascii characters.

The first two bytes are the facility code - these are ignored.

The last four bytes are converted from hexadecimal to decimal, unless a hex number is required.


Wiegand 26 bits - ASP 10022 format (Type 2)

This is referred to as Wieg T2 in the terminal menu system.


Bit number: 01234567890123456789012345

Byte Groups: PAAAABBBBCCCCDDDDEEEEFFFFP

Parity Mask1 : EXXXXXXXXXXXX (Even Parity checked on bits 1 -

12)

Parity Mask2: XXXXXXXXXXXXE (Even Parity checked on bits 13 - 24)

Card Number Mask:FFFFFFFFNNNNNNNNNNNNNNNN (F=Facility Code, N=Card Number)

The following 24 bits of data are grouped into six groups of four bits.


The first two bytes are the facility code - these are ignored.

The last four bytes are converted from hexadecimal to decimal, unless a hex number is required.

Impro Card Reader 26 Bit Wiegand (IWM904-1-0-GB-01 format)

This is referred to as Impro Wieg in the terminal menu system.


Bit number: 01234567890123456789012345

Byte Groups: PAAAABBBBCCCCDDDDEEEEFFFFP

Parity Mask1 : EXXXXXXXXXXXX (Even Parity checked on bits 1 -

12)

Parity Mask2: XXXXXXXXXXXXO (Odd Parity checked on bits 13 - 24)

Card Number Mask: NNNNNNNNNNNNNNNNNNNNNNNN (N=Card Number)

The 24 bits of data are grouped into six groups of four bits.


This format has no Facility code, therefore all bits are turned into a card number.

The bytes are converted from hexadecimal to decimal, unless a hex number is required.

Note: Unlike the Version 5 Terminal, there is no separate option to change the electrical input of thecard reader header between clock and data input and Weigand format input. Instead, this isdetermined automatically by the type of card chosen in this menu. This is how the card readerheader will be configured depending on whether a Weigand or Clock and Data format card isselected:


Pin Function (Clock and Data) Function (Weigand)

1 GND GND

2 +5v +5v

3 Card Detect Data0

4 Clock Data1

5 Data N/C

Clear Host?

Setup Tcp/Ip

The terminal is capable of communicating with the Supervisor Net server by resolving the server'smachine or Host name to an IP address instead of directly specifying a fixed IP address.

This option will clear the host name from the terminal in the event that you wish to fall back to usinga fixed IP address.

The host name can be set again using the IP Terminal Utility.

Clear Statistics

General Setup

Clears the statistics that are stored in the terminal's non-volatile memory.

Clr Restriction 1 - 10

Setup Clr Restrictions

Sets the restrictions to use colour based upon the particular price code. As there are 10 possibleprice codes in Supervisor Net, there is one setting per price code.

Colour Steering Line

Setup Clr Restrictions

When restricting a user's use of colour on an MFD, this option tells the terminal what steering line isassociated with colour status.

Copier Make

Copier Setup

Determines what kind of photocopier the terminal is connected to. The following options arepossible:


Standard

A standard analogue-input copier connected to the opto-couplers of the terminal

Konica

Supports the Vendor mode 1 and Vendor Mode 2 protocols when connected to a Konica copier viathe main serial port. See the Interface Cables section for details on how this is achieved.

Additional options when this mode is enabled are:

1 Select Model Vendor 1 - Enables Vendor Mode 1

2 Select Model Vendor 2 - Enables Vendor Mode 2

Xerox

Supports the various versions of Xerox serial interface for direct connection to a Xerox copier via themain serial port. See the Interface Cables section for details on how this is achieved.

Turning this on will require choosing one of the following:

1 Type 1 - Older copiers have a slightly different communication protocol to the newer range. Theseare called Type 1 copiers.

2 Type 2 - For newer copiers

Canon

A special Canon mode for IRC3100 and IRC3200 colour copiers. Choosing this option will requiresetting one of the following:

1 Select Model IRC3100 - Special mode for the IRC3100 copier

2 Select Model IRC3200 - Special mode for the IRC3200 copier

Choosing 2 will also give you the option of enabling Canon Low Funds mode. In this mode, theuser will be allowed to remain in session even if they don't have enough money for the mostexpensive disbursement extension, however as soon as they don't have enough for the cheapest, thesession will end as normal. This is because the IRC3200 begins its session in colour mode, andsome users would just want to do black and white copies. There is always the opportunity for theuser to go into negative balance if this option is used, as the user may choose to do a colour copywhen they don't have the necessary funds.

Credit Items

Turning on Credit Items will allow the operator to credit users for unwanted goods during a RetailTerminal session. They do this by pressing the Function button and then scanning the unwanteditem.

Display Balance

General Setup

When enabled, the terminal will display the user's balance on the screen during a session instead of


the normal Debit/Credit values.

In a session with Display Balance turned OFF:

In a session with Display Balance turned ON:

eCopy Multidisb Name

eCopy Setup

Defines the disbursement to use when the terminal is invoked by the eCopy system.

See the associated knowledgebase article for further information about this interface.

Enable eCopy

eCopy Setup

Enables the eCopy operation mode. See the associated knowledgebase article for further informationabout this interface.

Exact Timing

Copier Setup

Used in multi-pule learning mode. This tells the terminal not to just map number of pulses todisbursement extensions, but also pay attention to the pulse length and the gap between thepulses, as differences in timing may indicate different types of copy job.

Gateway Address

Setup Tcp/Ip

The IP Address of the network's gateway. This is ignored if the terminal is using DHCP.


Halt on Error

General Setup

Normally a terminal will simply re-boot if it encounters a fatal error. This setting will cause theterminal to stop with the details of the fatal error on the screen.

Usually this is used for diagnostic purposes only and should generally be disabled for normal use.

Hex Card Number

Card Setup

When enabled this will convert the card swipe number into a hexadecimal value before attempting tovalidate the account.

HID Convert

Card Setup

Converts a number from an HID card into its Hot Stamp equivalent before validating the account.

The Hot Stamp is the number printed on the card. This feature makes it easy to insert new cardnumbers into the system, as the administrator can simply read the card number off the card.

The HID Convert will only work when the HID Prefix matches the prefix of the number read off thecard. Standard swipe cards, etc, will be read as normal.

HID Card Prefix

The prefix read off the card must match this prefix, otherwise an HID convert is not performed.

Use Facility Code

The facility code is usually stripped off the card number during an HID convert. Enabling this optionwill include the facility code in the output of the card number.

Card Size 4-5

Sets the output length of the hot stamp card number to either 4 or 5 characters long.

Hour for Reboot

General Setup

Used in conjunction with Minute for Reboot.

Forces the terminal to reboot on a set hour of the day.


Hours to Reboot

General Setup

Forces the terminal to reboot every X hours.

Ignore Cards

Card Setup

A terminal will usually exit a session if it detects another card swipe. This setting will turn thisfeature off.

Ignore Frame Errors on Aux Serial Port

Setup Comms

Frame errors are when a packet of serial data arrives missing either the start bit or one or more stopbits.

Ignoring the frame errors may be desirable in circumstances where the communications are tocontinue regardless of errors received.

Ignoring Frame errors in practice means that the terminal will process the data regardless ofdetected errors.

Not ignoring frame errors means that the terminal will throw away those packets of data thatcontained errors.

Ignore Frame Errors on Main Serial Port

Setup Comms

The same as on the Auxiliary serial port.

Input Count Mode / Learn Mode

Copier Setup

Sets the way that the terminal processes count pulses. The available options are:

Single Pulse - The default setting for the terminal. A pulse arriving on the count opto-input will betreated as a single count

Double - Manually configure the timing between double-clicks to recognise the difference betweena single large paper size and two small paper size outputs

Long - Manually input a time value for the count pulse duration to differentiate between a smallpage size output and a large page size output

Learn Pulse Mode - The terminal is put into Learning Mode. In this mode, the terminal can learnthe difference between multiple single page outputs and a range of different input pulsesequences. It can assign these input pulse sequences to different disbursement extensions. Forinstance:


Number of Pulses Type of page count

1 single pulse 1 A4 B&W Copy

2 quick succession 1 A3 B&W Copy

2 Longer succession 2 A4 B&W Copies

3 quick succession 1 A4 Colour Copy

3 Longer succession 3 A4 B&W Copies

4 quick succession 2 A3 B&W Copies

etc..

Up to 32 different pulse sequences can be detected and stored against corresponding disbursementextensions.

In Learn Pulse mode, the terminal will ignore any input on the first steering line, as the page size isnow being internally generated by the terminal based upon the pulse detection. It is thereforenecessary to connect a terminal in this way:

Opto-Input Input Name Function

1 Count Page count detection

2 Steering Line 1 Page Size detection

3 Steering Line 2 Colour information detection

4 Steering Line 3 Other function detection (Duplex for our example)

The disbursement extensions will therefore be set up in this way:

Extension # Name

1 A4 B&W

2 A3 B&W

3 A4 Colour

4 A3 Colour

5 A4 B&W Duplex

6 A3 B&W Duplex

7 A4 Colour Duplex

8 A3 Colour Duplex

Konica Setup

Copier Setup

This menu item only appears when Copier Make is set to Konica. The available options are:


1. Metric Paper - If set to YES, Metric paper sizes are assumed. When set to NO, US/Imperialsizes are assumed.

2. DelayTime - Only set to something other than the default if instructed by Monitor. This is theamount of time the terminal waits after receiving a request from the copier beforereplying.

3. Black/White only - If enabled, the terminal will only allow black and white copying on the device.

4. Limited Disbs - Limits the number of disbursement extensions to 4. These are usually A4 B&W,A4 Colour, A3 B&W, A3 Colour. Any other detected sizes are approximatedto the nearest of these four.

Main Serial Port Baud Rate

Setup Comms

Sets the baud rate of the main serial port. The available speeds are:

150

300

600

1200

2400

4800

9600

19200

Main Serial Port Device

Setup Comms

Sets which device is attached to the Main serial port.

Current devices are:

1. None - No device is attached

2. ACT8XX - External keypad for point of sale

3. DSP840 - External display unit for point of sale

4. BMR - Barcode and Magnetic Card reader. The terminal strips the ; and ? characters off the cardnumber that comes from the reader. The baud rate is fixed to 9600. Developed against modelBMR-R-33.

5. LIU - Line Interface Unit. Used for page counting from fax machines or cutting a telephone linewhen charging for time.

6. Serial Reader - Generic serial card reader. Baud rate is set in the normal com port settingsmenu.

7. Remote - The terminal is attached to a PC for reasons such as print release etc.


8. Printer - Support for a receipt printer.

9. Boom - Used with a boom gate. Communicates with a boom gate controller via a serial protocol.

10. Internet - Used with an LIU unit to enable and disable an external device such as a keyboard ormouse.

11. Sharp - Support for Sharp UP700 Cash register. The cash register will use the terminal as asource of funds for the user.

12. Copier - The terminal is connected to a Xerox or Konica Minolta copier via the main serial port.

Main Serial Port Parity

Setup Comms

Sets the parity of the main serial port. Available options are:

Even

Odd

None

Max Balance

General Setup

Defines the user's maximum balance. If the user is adding funds to their account through a terminal,it will not allow their balance to exceed this limit.

Message Scroll Delay

General Setup

When a message is too large to fit on a single line of a display, the first part of the message willappear on the screen for this amount of time before it starts to scroll through the rest of themessage.

Message Scroll Speed

General Setup

When a message is scrolling across the screen, the speed it scrolls is set by this option.

Micros Interface

General Setup

Enables the terminal to be connected to a Micros point of sale unit. Please check with supportbefore using, as this option isn't available n all versions of Supervisor Net.


Minute for Reboot

General Setup

Used in conjunction with the option Hours to Reboot. The terminal will automatically reboot every Xhours and X minutes.

Monitor Card Prefix

Card Setup

Sets the prefix of the cards to be used on the site.

When Use Monitor Card is enabled in the terminal setup record, only cards with this prefix will beable to be used on the site.

Multi-pulse Learn Mode

Copier Setup

The terminal is capable of matching different numbers of count pulses coming from an MFD toseparate disbursement extensions. A common example of this is the Kyocera range of copiers,however the Konica Minolta MFDs are also capable of this mode.

The terminal can be made to only pay attention to number of pulses, or alternatively number ofpulses and exact timing between pulses, depending on the Exact Timing setting.

Out Of Session Count (OOS Count)

General Setup

The terminal is capable of tracking any counts that occur when not in a session. Typically these arecaused by print jobs. As soon as a user begins a session, a transaction is unloaded containing thefollowing details:

Primary Number - The default disbursement number of the terminal, such as COPIES

Count Items - The number of counts detected whilst not in a normal session

This feature is useful for determining the over-all usage of a multi-function copier without resolvingdown to who did the printing.

Paper Feed Time

Copier Setup

The terminal will wait for the paper feed time at the end of a session before unloading thetransaction. This ensures that all pages still in the paper feed path of the copier are accounted forafter the user presses the finish key.


PC IP Address

Setup Tcp/Ip

The address of the server running Supervisor Net. This address is not required if the terminal is usingthe Host Name of the server. The host name is set using the IP Terminal Utility. Clearing the HostName will cause the terminal to fall back on this address again.

Print Two Receipts

General Setup

Forces the terminal to print two copies of a receipt. This is useful in a point of sale environmentwhere one receipt is put in the cash drawer, and the other receipt is handed to the customer.

RTS Delay Time

Setup Comms

Supported only on the Main serial port. A delay in milliseconds of sending the RTS signal afterreceiving a CTS signal from an attached device.

Run Mode

General Setup

Sets the run mode of the terminal. Note: If this setting is changed in the menu of the terminal, it willbe over-ridden by the setup received from Supervisor Net 4.0 and above.

Available run modes are:

Standard Mode - The terminal will behave normally

Fax Mode - Enables the LIU (Line interface unit) functions of the terminal. This setting assumesthat an LIU unit has been connected to the Main or AUX serial port.

Remote Mode - The terminal will look at the serial ports for remote devices connected, such as aprint release station computer.

Multi Disb Mode - Enables the use of multiple disbursements during a session. The user isprompted at the beginning of the session as to which function they wish to use.

Serial Mode - Serial communications to devices such as a serial card reader.

Retail Mode - Enables the special retail functions of the terminal. An ACT8xx external keypadand a barcode scanner can be connected to the terminal for use in a retail environment.

Screen Flip time

General Setup

Some messages will alternate on the terminal screen instead of scrolling. This setting will determine


how long each message appears on the screen.

Show Counts

Changes the session prompt to not include any information about balance or DR/CR. It will make auser's session look like an unlimited credit session.

Subnet Mask

Setup Tcp/Ip

The Subnet Mask of the network segment that the terminal is connected to. This setting is ignored ifthe terminal is configured to use DHCP.

TCP-IP Port

Setup Tcp/Ip

This setting refers to the TCP Base port, which is the port that Supervisor Net is listening on.

For normal operation the terminal uses four ports to communicate. Three are incoming ports (Theterminal listens on these ports) the other port is outgoing or server destination port, i.e. the server islistening on this port. These are:

10002 TCP Base (Destination) Main Comms with Supervisor Net's Terminal Server

10003 TCP Base +1 (Listening) Firmware Upgrades, Operator Mode

9993 UDP Base -9 (Listening) Echo

9992 UDP Base –10 (Listening) Status

Terminal ID

Setup Comms

Each terminal must have a unique identifier for communicating to Supervisor Net.

The default terminal ID if a terminal loses its memory or if a brand new terminal is installed on anetwork is 001, for this reason, terminals should be configured with a terminal ID starting at 002,otherwise they are liable to be knocked off the network should another terminal revert to its defaultsettings.

Autoloaders have terminal IDs starting with A, e.g. A02.

Vending terminals have IDs starting with V, e.g. V02.


Terminal IP Address

Setup Tcp/Ip

The unique TCP-IP address of the terminal. This is ignored if the terminal is using DHCP.

Use DHCP Enable

Setup Tcp/Ip

When enabled, the terminal will automatically obtain its TCP-IP configuration using the site's DHCPserver.

The only address not affected is the PC IP Address, (The address of the server running SupervisorNet), which must be configured manually.

Use Encryption

General Setup

Turns the encrypted communications with the server on and off. This is on by default and shouldremain like this unless special diagnostics are being performed.

User Entered Prices use Price Code Multipliers (U.E.Ps Use P.C.Ms)

Under normal circumstances, user entered prices are not adjusted according to the normaltransaction processing rules, which includes the price code multiplier of the user. When this featureis enabled, any user entered prices will be adjusted using the price code multipliers. This is helpfulin an environment where the terminal is being used as a point of sale device, and you wish to havediscounts based upon who the user is.

Use PIN

Card Setup

Determines whether or not the terminal will require the use of PIN numbers, (If set in the user'srecord).

Some circumstances require that the terminal not request a PIN, such as when its being used in adoor access situation where the user does not have access to the terminal's keypad.

Supervisor Net Terminal Configuration Options

The following configuration options are found in Supervisor Net. These options will over-ride the sameoption set through the menu system of the terminal.


Terminal Record

The terminal record contains parameters specific to the individual terminal.

General Tab

Terminal ID

A mandatory key field which is a unique identifier for the terminal. This is a 3 digit field made up ofalpha numeric characters (0-9 and A-Z only). Autoloaders usually have an ID starting with A todifferentiate them from standard terminals. E.g. A02. Software terminals usually begin with B andwhen they reach B99, continue with C and so on. The first hardware terminal should be 002 as 001is the number that terminals revert to if they suffer a memory failure or are reset to defaults. If twoterminals attempt to use the same ID, neither will work correctly.

Group

Sets the access group number that the terminal belongs to. This number can be made reference toin the Primary, Secondary, Disbursement and Auxiliary databases to restrict the ability of individualusers or codes to use the terminal.

Name

A field that is used to descriptively indicate where the terminal is and/or what it’s function is. Limitedto 20 alpha numeric characters.

Terminal Serial Number

The terminal and/or device’s serial number for reporting purposes. Limitation is 20 alpha numericcharacters.

Device Serial Number

An additional optional field for reporting information or the serial number of the device that theterminal is connected to.

Setup Type

A pointer to the Terminal Setup Type that the terminal will base all configuration settings on. A validterminal setup type may be typed directly in or chosen from a list.

Online

This field is used to indicate to Supervisor Net that the Terminal will operate as either an OnlineTerminal or an Offline Terminal. If a Terminal is configured to be Online it means that all databasevalidations are done by querying Supervisor Net. The Terminal Console will display Terminal statusas Not Communicating (red) if it is configured to be Online but is not currently connected. Terminalsconfigured for Offline operation will perform database validations to databases stored in the Terminalmemory. The Terminal Console will display Terminal status as Offline (Purple) if it is configured tobe Offline and is not connected to Supervisor Net. The default setting is ONLINE.

Send to Terminal

Tells Supervisor Net that this terminal will accept database files to be uploaded into it’s localmemory for offline validation.


Meter Date

The Meter Date is the date that the last meter reading report was run and the meter readings werereset.

Count Meter Items Last Reading

Indicates the Meter count when the Last Reading was taken. The Meter Date indicates when theLast Reading was taken.

Count Meter Items Current Count

Indicates the Current Meter count. Each time an item is counted, this meter increments.

Timed Meter Items Last Reading

Indicates the Meter count when the Last Reading was taken. The Meter Date indicates when theLast Reading was taken.

Timed Meter Items Current Count

Indicates the Current Meter count. Each time an item is timed, this meter increments.

Installed

A manually set date for tracking when the terminal was installed.

Firmware File

Not currently used. Was used for the DOS system for specifying a firmware file to upload to theterminal.

Receipt Printing Tab

These options only apply to terminals that have receipt printers attached, including Autoloaders andPoint Of Sale terminals.

Receipt Printing Header

Configurable text and text size for putting at the top of each receipt printed. May contain such thingsas the name of the organisation and their tax number.

Receipt Printing Footer

Configurable text and text size for putting at the bottom of each receipt printed.

Print Release Tab

Print System Device Configuration

Used for configuring print release from terminal. The Print and Pull queues are defined for the devicein this section. Certain functionality depends on which printing system Supervisor Net is being usedwith.


Vending Tab

Stock Levels

Each line matches with the disbursement and extension as defined by the terminal setup record.This is used to set the maximum levels for each product in the vending device. When a StockAccess card is swiped, the counters are reset to these levels the same way as a ‘Card Access’card works with an autoloader.

Note: The VN12 vending terminals do not currently support this functionality.

Autoloader Tab

Autoloader Capacity

The capacity of an autoloader can be defined so that an alarm can be triggered when the Note orCoin receptacle is full and needs to be cleared or when the autoloader card dispenser is running outof cards. These values should be entered when the device if first installed and adjusted to thecapacities of the particular model of autoloader.

Current Counts

Every time a coin or note is put into the Autoloader or a card is dispensed from the autoloader,Supervisor Net records the current level. These levels will be recorded here for easy reference.

Insert Records

If Auto Insert is enabled then any swipe card can be presented at an autoloader, regardless ofwhether it’s been used before or not. If the number on the magnetic strip of the card doesn’t exist inthe primary database, a record will be created based upon the default record ‘!!INSERT DEFAULT’.The user can then add money to the account and use it on any goods or services. NOTE: If thisfunction is enabled then the Pnum Delta setting in Country.ini file may need to be altered. PnumDelta sets the minimum Primary Account number length that can be inserted when this setting isenabled. Pnum Delta is a Technician Only setting.

This setting also relies on the global setting in the Monitor system configuration being enabled. Referto the Administrator guide for more information.

Terminal Setup Record

The Terminal Setup Database contains all the configuration settings for how the terminal operates.One Terminal Setup record can be used for multiple terminals.

There are configuration parameters not currently found in the terminal setup database at this time,and they must be set via the configuration menus in the physical terminal.

In the situation where the configuration items are found in both the setup record and the terminalconfiguration menus, the setup record values will over-write any values set through the terminal'smenu system.

General Tab

Type

Mandatory Key Field which is made reference to from the terminal record. Alpha numeric up to 20characters.

Description

A free text field that should contain more detailed information about what the setup type achieves. If


there is something special about the setup type, such as session time is 10 minutes rather than thestandard 3 minutes on site, it should be made reference to here. E.g. ‘MB20 Copier 10min’. Again,you are limited to 20 alpha numeric characters.

Model

A drop down list containing all current models available. Which model you choose does not affectthe operation of the terminal, it is just for reporting purposes.

Run Mode

In later versions of terminal firmware it is possible to alter the run mode of the terminal via this option.Available settings are: Standard (default), Fax, Remote, Multi-Mode, Serial, Retail and Print.

User Prompt

Displays the prompt on the top line of the terminal during a session. Available options are Primary,Secondary, Auxiliary or Disbursement. The default setting is Primary which displays the usersname.

Duration

If the terminal doesn’t see any activity on the Main count optos, it will wait this long beforeautomatically ending the session and returning to the initial prompt. There is always a trade offbetween usability and security here – you don’t want this too short so that it will end a sessionbefore the user has scanned all their pages into the digital copier, but you don’t want it so long sothat there’s more risk of someone else using the resource if the user walks away without pushingthe finish button on the terminal.

Extended Session

The user can press the function button on the terminal during a session and turn the session timeoutoff so that the session will never end unless the finish or cancel button is pressed. It is valid for thatsession only.

Allow Interrupt

Enable the interrupt feature on the terminal to be used. This allows someone to interrupt anotheruser’s current job without ending their session, carrying out a transaction of their own and thenpassing it back to the original user.

Narration Enabled

If also enabled in the Disbursement configuration, this will allow a prompt for narration to appear afterthe user has authenticated on the terminal. The prompt is defined in the box below.

Display Time

The amount of time information and warning messages appear on the terminal’s screen. If this timeis extended, the apparent time it takes to initiate a session will increase. It is time in seconds andthe minimum value is 0.1.

Scrolling Speed

Used when the message being displayed on the screen is longer than the number of screen


characters. This is measured in pixels per second. Setting it to 0.1 will move the message one pixelto the left every 0.1 seconds.

Scrolling Delay

The number of seconds that the over-sized message will display on the screen before beginning toscroll.

Auto Number Entry

When enabled this function will cause the Terminal to simulate <Enter> key being pressed when thekeyboard entry reaches the Number Length. The Number Length is set for each database type inthe System Configuration Database. For example, if the Number for a Primary Account is set toeight the terminal will Automatically start the number validation when the eighth character is entered.

Beeper

Enables or disables the terminal’s internal beeper.

Wide Search

If you have enabled Search Mode for any of the databases, then this option allows you to configurethe Terminal Search facility so that it may search beyond the range of records which match theentered search string. For example, if you wished to search the Primary database for recordsbeginning with the letters ABC, then with this option set to yes, once you had scrolled to the end ofall the entries beginning with ABC, you could continue searching into the entries beginning with forexample ABD and so on. This is a YES-NO field, and the Default is NO.

Paper Feed

A photocopier can still have up to 5 pieces of paper still in it’s internal paper path when a user runsout of money or the finish button is pushed. This paper will continue to feed out of the copier evenwhen the session is ended. This feature allows the terminal to monitor the count line and keepdebiting the user’s account even after the session has been ended up to this defined amount of time.The time is in HALF seconds, therefore a setting of 20 is 10 seconds. After the session has ended,the main relay will open forcing the copier to stop feeding any new pieces of paper from the papertray. This time just has to be enough to cater for the paper already fed from the paper tray.

A3 Time

This is an alternate method for counting A3 copies. The Terminal looks at the length of a pulse todetermine if the paper feed was an A4 or an A3 sheet. A copy is taken to be A3 if the timed length isgreater than or equal to the set value and taken as A4 (one pulse) if less than the set value.

Delayed Finish

Puts the terminal into a mode whereby when the finish button is pushed the main relay doesn’t openstraight away ending the session. The terminal will wait until there are no more counts detected, (Inconjunction with the paper feed delay time), and then open the main relay thus disabling thephotocopier and finishing the session. It allows someone with a large copy run to walk away oncethe job has started and not worry about someone else using their account once the job hascompleted.

This does not apply to serial based communication devices such as Konica Vendor Modes andXerox.


Primary Tab

Contains the configuration information for primary record validation on the terminal.

User Prompt

Change the initial prompt on the terminal from ‘Enter Pri Number’ to something more meaningfulsuch as ‘Enter Staff Code >>’.

ID Prompt

If ‘Prompt for ID’ is enabled in the Primary Database settings, this is the prompt that will bedisplayed to the user.

PIN Prompt

The prompt the user sees if a PIN number is required.

Hide Number Entry

If a user enters a primary number via the keyboard, the characters will be hidden from view for extrasecurity.

Re-Use File

When this option is enabled the user can press the <NO\CANCEL> key at the end of a session andtheir Primary will automatically revalidate. This function would be used in a situation where a user isdoing work for other people and continually uses the same Primary Account, a copy centre operatorfor example.

Verify Type

Offline operation configuration. There are five options:

1) Not Verified – The terminal will accept any data entered and allow a session to be opened. Thisdata will be unloaded as it is, so if a primary number etc doesn’t actually exist, one will becreated using the !Unknown Default record.

2) Online Only – The terminal will only allow a session to be opened if the details entered by theuser can be verified against the online database.

3) RAM Only – The databases have been uploaded into the terminal’s local memory and the user’sinformation is verified against this, not the online database.

4) Online then RAM – Checks the online database first and then checks RAM if it can’t find therecord.

5) RAM then Online – Checks RAM first and then Online if the record isn’t found.

Confirm Name

If this option is enabled, then after a Primary Number has been entered and validated, the Terminalwill display the Primary Name and request that the user press the <ENTER> key to confirm thatthis is the correct Primary record to use. If the user decides that it is not the correct entry, the usermay press the <NO> key and enter a new Primary Number.

Record Count

Used in conjunction with Name Length to calculate how many records will be able to be stored in the


terminal’s memory for offline operation.

Name Length

Used in conjunction with Record Count to calculate how many records will be able to be stored inthe terminal’s memory for offline operation.

Extra Input

If you have a very large Primary database, there may not be enough memory in the Terminal tostore each Primary record, even if you reduce the Number length used in the Terminal.

In this case, if you enable Primary Extra Input then only the number of characters specified for thelength of the Primary Number will be stored in the Terminal and Checked as being valid, but anycharacters entered after the base Primary Number will also be accepted and stored. However, theextra input must adhere to the Primary Extra Input Mask.

At reporting time the reports can use the Primary Extra Input as a valid Primary Number.

1) Off – The terminal will not require extra input (Default)

2) Suffix – When this option is enabled the user can concatenate the Extra Input code to the end ofthe Primary Number. Only the Primary Number is validated.

3) User Prompt – When set to prompt the terminal will prompt the user to enter the Extra Input codeafter the Primary Number has been validated. The Message to prompt the user to enter ExtraInput details can be configured in the Prompt box below.

Extra Input Mask

The extra input mask configures the format of the extra primary number data. The mask can be upto 20 characters long. The Table below is the list of recognized mask characters. The mask fieldis disabled if you turn Extra input off. Mask is enabled when you set Extra input to Suffix or Prompt.

Mask Description Required

0 Alpha Entry Only

1 Alpha Entry Only Yes

2 Numeric Entry Only

3 Numeric Entry Only Yes

Space Any Character

4 Any Character Yes

5 No Character

/,. Special Character Yes

For example, if the mask string is set to 3335, then the Primary Number will only be accepted asvalid if 3 numeric characters have been entered as Extra Input to the Number. The 5 in the maskstring means that any additional characters entered will also be invalid, forcing the Extra Input stringto be no more than the three characters specified in the example.


Extra Input Prompt

The prompt displayed to the user when they are required to enter extra input.

Secondary Tab

Contains the configuration information for secondary record validation on the terminal.

User Prompt

The prompt displayed to the user when they are required to enter a Secondary number.

Hide Number Entry

If a user is required to enter a Secondary number, the characters will be hidden for extra security.

Review Entries

This option, when ticked, will allow users to select a Secondary Account from a list of the last 5accounts that were used by the currently validated Primary Account.

Allow Search

Turns on the search functionality in the terminal. When prompted for a Secondary number, the usercan push the ‘Func’ button on the terminal, and by following the prompts can bring up a list ofsecondary records on the screen. Only those records the user has access to as defined by thePermit table will be visible to the user.

Verify Type

As per the Primary database, but for the Secondary database.

Confirm Name


Record Count


Name Length


Extra Input


Extra Input Mask


Extra Input Prompt



Auxiliary Tab

Contains the configuration information for auxiliary record validation on the terminal.

User Prompt

As per the Secondary database, but for the Auxiliary database.

Hide Number Entry


Allow Search


Verify Type

As per the Primary database, but for the Auxiliary database.

Confirm Name


Record Count


Name Length


Disbursement Tab

Automatic

This section alters it’s behaviour based upon the ‘Run Mode’ setting in the [General] tab; for instance– If Run Mode is set to Fax, ticking the Automatic tick box will only activate the Faxdisbursement selection.

If the run mode in the [General] tab is set to Multi-Mode, multiple disbursements may be enteredwith associated key numbers. The key numbers are displayed to the user when they begin asession to determine which disbursement they are using.

Manual User Prompt

When the terminal setup is not associated with an automatic disbursement, the user is prompted fora disbursement number. This is the prompt that they see.

Session Limit

This Number represents the number of Disbursement's that can be handled during a session. If thisis set to 0 then the terminal will allow unlimited Disbursements to be validated in a session. If set to1 or more the Terminal will exit back to the idle state after that number of Disbursement validationshas occurred. When this is used the user is prompted to enter a Disbursement code, after theyhave completed using the Disbursement they will go back to the Disbursement User Prompt if theyhave not exceed the session limit.


Hide Number Entry

When the user manually enters a disbursement number, it can be hidden from view for securitypurposes.

Record Count

As per the Primary database, but for disbursements.

Name Length


Timed Disbursement Beep Warning Time

When using a Timed Disbursement, the Terminal BEEPER can be set to sound when theDisbursement Time is about to expire. The number entered in this field is the number of 30 secondIntervals to wait. This field works in conjunction with the "Interval" option.

Timed Disbursement Beep Interval

This field is in seconds, and is the beep interval time. For example, if this is set to 20, the beeperwill sound every 20 seconds during the rundown time of the Timed Disbursement.

Verify Type

As per the Primary database, but for disbursements. Note: Disbursements do not support the option'Not Verified'.

Confirm Name


Card Reader Tab

Swipe Prompt

This is another way to change the initial prompt, generally if a swipe card is being used to initiate thesession. Ticking this box will over-ride the User Prompt, replacing it with the contents of the Promptfield below the tick box.

Enable Keyboard

This must be ticked if the user is required to enter a code via the keyboard to initiate the session.This option does not affect the ability for a user to enter information via the keyboard, such as asecondary code, after the initial primary code. It is advisable for security reasons to disable thekeyboard in an environment that uses swipe cards.

Offset

This is the number of characters that will be trimmed off the beginning of a card number swiped atthe Terminal. For example, if you set the OFFSET to 2 then the first two characters of the cardnumber will be removed.

Ignore LRC


This option, when ticked, tells the Terminal to ignore the LRC check digit at the end of the cardnumber. LRC (Longitudinal Redundancy Check) is a method of checking for errors in a data streamusing a parity bit, the parity bit is usually added at the end of a byte and there is a comparison madebetween the original and received byte by counting the set bits (1's). You can have odd or evenparity, but it can’t correct the errors - only check for them.

Monitor Cards Only

This option, when ticked, will only allow Cards to be validated that match the Monitor Card Prefix. The Monitor Card Prefix can be altered in the Terminal Configuration Menu.

Auto Suffix Enabled

When a user swipes their card at a terminal, a suffix can automatically be appended to the end oftheir card number before being verified against the primary database. This may be required where aspecific account is to be used in a specific location or purpose, e.g. a tuck shop terminal.

Suffix

This is the suffix that will be appended to the primary number if Auto Suffix is enabled.

Prompt for Suffix 'Enabled'

The user can be prompted to append a suffix manually to their primary number.

Prompt for Suffix 'Prompt'

The prompt the users sees when they are prompted to enter a suffix.

Autoloader/Cash Register Tab

Initial Balance

The Initial Balance is printed on receipts when an Autoloader Buy Card transaction is performed.This amount should be configured to match the amount that has been added to cards, in advance,that are dispensed from the Autoloaders.

Message Delay

This is the time, in seconds, between dispensing a card and displaying the next message on theAutoloader display panel.

One Shot Buy

This option, when ticked, allows a single note or a single coin to buy a card. After buying the card,the autoloader will end the session.

One Shot Add

After a user swipes their card to initiate the session, they can put one coin or note in the autoloaderbefore it will end the session.

Stop On Error

This option, when ticked, will force an end to a session if the Autoloader jams or malfunctions duringthe session.


Allow Cash In

These functions only work with Terminal firmware that supports Cash Register interfacing. Thisoption, when ticked, allows money to be added to an account at a Terminal.

Allow Cash Out

These functions only work with Terminal firmware that supports Cash Register interfacing. Thisoption, when ticked, allows money to be deducted from an account at a Terminal.

Receipt Printing Enabled

Turns receipt printing on or off for an autoloader with that functionality.

Encrypt Card Number

When the receipt is printed, instead of putting the actual primary number of the user on the receipt,their number will appear in an encrypted form. This prevents another user from discovering theprimary number and using it on a keyboard of a terminal to gain access to the other user’s account.This encrypted number can be decrypted by an administrator to help a user should they have anissue with their transaction at the autoloader. When searching for the encrypted number inAdministrator, tick the box labelled Encrypted.

Coins Accepted

A list of coin types that can be enabled or disabled in the autoloader. You may not want to acceptthe smallest denominations as they sometimes jam the coin acceptors and cost too much for asecurity company to collect.

Fax/Phone Tab

Enable Line Interface

Tells the terminal to look for a Line Interface Unit on the Aux port.

Outside Line

Defines the number dialled to get an outside line so that Supervisor can ignore it when calculatingthe call rate.

Emergency

Any emergency numbers that the LIU must allow to be made regardless of balance or valid session.

Entry Time

This is the maximum time between digits when manually dialling a number on a Fax or Phone. Thiscan be 1-9 seconds.

Attempts

How many dialling attempts can be made before the terminal deletes the session code from memoryand does not allow any more redials.

Timeout


This is the time, in minutes, the fax is allowed to try to contact a number before giving up. Thetimer started after the first dial attempt. The value can be 0-59 minutes. Zero means the fax orphone has unlimited time to attempt to connect.

Holding Time

This is the time the Terminal will hold the Fax Session ID before deleting it from its list in memory. This only applies to Modes 1 and 2 of Fax Control. This can be 0-12 hours.

Unload on Line Reversal

This option, when ticked, will make the Terminal only unload a transaction if it detects Line Reversal. Line Reversal is used to confirm that a Fax or Phone call has been answered. The Monitor LineInterface Unit (LIU) simulates Line Reversal for Fax calls. For normal Phone calls the Line Reversaldetection will only work if phone line supports Line Reversal. The Telephone Line Provider mustspecifically supply Line Reversal for the LIU to detect it.

Charge on Line Reversal

If the terminal detects line reversal, (An old fashioned way that telephone networks used to indicatethat a device had picked up at the other end), it will start charging.

Prompt for Pages

Instead of automatically counting pages as they are transmitted, the user will be prompted for howmany pages they are sending. This is usually for a PRO environment where clients are beingcharged for the services.

Passwords Tab

Debug Mode Enabled

The Debug Mode allows an authorised user to access the View Files and Miscellaneous menus.

Debug Mode Password

The password required to enter Debug Mode.

Terminal Reset Enabled

Allows an administrator or technician to enter the terminal configuration section of the terminal(Supv-2).

Terminal Reset Password

When entering the terminal configuration section of the terminal, this is the password that must beentered. Note: If this is left blank, a dongle plugged into the Aux port of the terminal will be requiredto enter this mode. It is highly recommended that this is left as six dots (……).

Allow Pause Mode

This option is not currently supported.

Auto Accept

A user can still swipe their card or enter their primary and/or secondary number even if the terminal


cannot currently communicate with the server. This mode must be enabled by entering a passwordat the initial prompt. The password can be the number encoded on a magnetic swipe card. Anytransaction data recorded during this session will be unloaded back to the server oncecommunications have been established again.

Password

As above, the password used to turn on Auto Accept when the terminal cannot communicate withthe server.

Primary Mask

During Auto Accept mode, a mask can be defined to help ensure that a valid Primary number hasbeen entered. The mask format is the same as used by the ‘Primary Extra Input Mask’.

Secondary Mask

During Auto Accept mode, a mask can be defined to help ensure that a valid Secondary number hasbeen entered. The mask format is the same as used by the ‘Primary Extra Input Mask’.

Communications Tab

Auxiliary Serial Port

Sets the baud rate of the Aux port on the terminal. Either a speed can be chosen from the dropdown list, or it can be left on No Change which allows you to define the rate on the terminal itself.

Initialisation String

An initialisation string can be programmed to be sent to the serial port on start up in order toconfigure a modem or LIU unit etc.

Verify Timeout

This setting is in milliseconds. This is the amount of time that a Terminal will wait for a responseafter sending a validation request. If this time elapses the Terminal will unload a zero pricedtransaction to make sure any accounts that may have been validated are unlocked, that is, able tobe used on another terminal. If it doesn’t receive a reply in this time, it will display the ‘Verify Fail’message and return to the initial prompt.

Log Response Time

This is a Supervisor Net Network response time analysis tool. When this option is ticked(ENABLED), all transactions have the response time tagged on to them, and the overall responsetime can be examined to see the performance of the network. The Response Time is measured forPrimary Account Validations. It is stored in milliseconds in the transaction record.

Automatic Data Unload

Serial comms only, does not apply to TCP/IP. When ticked, this option instructs the Terminal toautomatically Unload (Send) Data to the Supervisor Net computer if the Terminal is in an Onlinestate. If this option is not ticked, data remains in the Terminal until the Supervisor Net computerasks for it. The Default setting for this option is ticked (ON).

Offline User Message


The user will see this message if the terminal is offline or in another run mode such as Remote. Ifthe terminal is in Remote mode for connection to a print release station, this prompt would bechanged to Select Print Job.

Offline Timeout

If the terminal is operating under serial communications rather than TCP-IP, this is the amount oftime the terminal will look for a polling signal from the server before displaying the Out Of Servicemessage.

Main Serial Port Baud Rate

The baud rate of the main serial port. Configured the same as Aux Port Baud Rate.

Vending Tab

Stock Levels

These lines match up with the disbursement extensions of the disbursement associated with thisterminal setup type. This is used to keep track of how much stock is in a vending device and triggeralarms when stock reaches a low level. This is not currently supported in the VN12 CAD.

Disbursement Configuration

The disbursements contain information about what the terminal is charging for, including pricinginformation, price code multipliers, (How much a person is charged based upon who they are are /what their price code is), and quantity break tables.

General Tab

Number

A mandatory key field used to reference the disbursement. Even though the field is called ‘Number’this is an alpha numeric field of up to 20 characters.

Name

Description of the disbursement. For reporting purposes it’s best to standardise this name field. Forinstance, if for some reason you have three photocopier disbursements, (B&W High Price, B&WLow Price and Colour), they will all have different Disbursement Numbers, however you can call themall ‘Photocopies’ in the Disbursement Name field for grouping purposes in the reports.

Variable Type Count

Configures how Supervisor reacts to various input quantities such as photocopier page counts (asopposed to timed quantities such as how long a faxed document takes to be transmitted). There arefour options if this is selected:

1) Unused - This option is used if the Disbursement does not record count pulses, page amountsetc. This would be the case for disbursements that charge for time usage such as for TelephoneControl. In this case, Variable Type Timed will probably be used instead.

2) Count - When set to Count the disbursement is used to record physical count pulses, print pagesor possibly cards dispensed from an Autoloader. A disbursement set to Count uses the VariableRate to charge per count received. Disbursements set to Count would normally be used onPhotocopiers.

3) Prompted - Prompted allows a user to type in the number of items used at a Terminal. A


disbursement set to Prompted uses the Variable Rate to charge per count item entered. Anexample of this would be a stationery shop having a Disbursement to charge for postage, binding,and other stationery items.

4) Fax Pages - Disbursements set to count Fax Pages will apply the price per page amount for eachfax page sent. The price per page amount is configured in the Fax / Telephone database.

Limit Run count

This option indicates to the system that you would like to Limit the session calling thisDisbursement to a particular number of Count events. There are three options:

1) No - Used if Primary or Secondary Accounts are not limited on how many counts can be done ina session.

2) All - Used to limit the count amount on any session regardless of which Primary or SecondaryAccount is validated.

3) Selected - Used when you want selected Primary or Secondary Account Records to be limited. Any Primary or Secondary Records that have the Limit Run Length field set to YES will then berestricted in how many counts they can do in a session. This would be used in a situation wherestudents are limited in how many copies they can do on an express copier but staff are notrestricted.

Variable Type Timed

Enables the charging for services based upon time rather than quantity. There are four optionsavailable:

1) Unused – Default setting if Variable Type Count is exclusively required.

2) Timed Pulse – Begins timing when a pulse appears on the Count opto-coupler, and stops timingwhen a second pulse is detected.

3) Timed Now – The amount of time the session is active will be calculated and charged for; from thetime the main relay opens until the time it closes.

4) Timed Fax/Phone – Supervisor will derive the chargeable time from an LIU unit connected one ofthe terminal's serial ports.

Limit Run Time

The same concept as Limit Run Count, but you can specify a time limit for a session instead of acount quantity. When this item is selected, a ‘Length’ option box will appear. This is length inseconds and is configurable from 1 to 10,000.

Unit Duration

The chargeable time duration in seconds.

Minimum Charge

A minimum time charge can be applied regardless of how short the actual duration of the sessionwas.

Rounding Type

Specifies how to round the time of the session. There are three options:

1) Up – Round up to the nearest unit

2) Down – Round down to the nearest unit


3) Round – Round up if over half a unit or round down if under half a unit.

GST Rated

Records that tax is included in the value of the transaction for reporting purposes. By defaultSupervisor Net has the Tax name set to GST (New Zealand/Australia convention). The Tax Rate isset in the system Country.ini and the name of the TAX is set in the System Configuration database.

Send To Terminal

When selected, the disbursement will be sent to the local memory of the terminal. This is requiredwhen AutoAccept is used on a terminal that uses multiple disbursements. It’s interesting to notethat having the disbursement residing locally in the terminal’s memory also speeds up the initialopening of a session, however, you must remember to send the setup back down to the terminals ifthe pricing in the disbursement ever changes.

Price Multipliers Tab

Price Code Multipliers

Price Code Multipliers are used to calculate prices for transactions. These can be used to setupdiscounts if the multiplier is set less than 1 (.95 for example). The Multipliers can be set between -99.9999 and 99.9999. The actual charge is calculated as follows: ACTUAL CHARGE = Disbursement VALUE * PRICE CODE MULTIPLIER * QUANTITY TABLE MULTIPLIER *QUANTITY

Quantity Table

Allows scalable charging based upon how many items are used, e.g. you may charge more perpage as more pages are copied on a photocopier to penalise for using an express copier too much,or you may charge less per page the more pages copied as a ‘buying in bulk’ incentive. Ten quantitybreak ranges are available for anything from 1 to 100000.

Variable Rates Tab

Type

There are seven options available, depending on what the disbursement is being used for, and whatkind of device is being attached to the terminal:

1) Non-Extended – A basic disbursement option that allows for simple operation such as a singleinput into the terminal, normally a count pulse. There is one price line only available. This is thedisbursement type commonly used for a black and white photocopier.

2) Extended Standard – Very similar to count + 2 steering but with a few subtle differences:Standard extended will Wait for a paper feed Delay before changing extension. i.e. A3 to A4 orColour to B&W. (Count +2 Steering does this immediately upon change of state from machine).Extended Standard does not have Latching or Sample delay.

3) Price Lines Only – Turns all opto inputs into count lines. The terminal can now receive a countpulse on any one of it’s input opto-couplers and the transaction will have a similar output as thecount + 2 steering except there will only be counts against ext1-ext3. Ext0 is not used.

4) Count + 2 Steering – For use when there are multiple variables from the device to take intoconsideration, for instance B&W, Colour, A4, A3. The resulting transaction will have count itemsand a disbursement extension ext0 – ext3 depending on the steering line output from thephotocopier. Steering lines can be ‘Latched’ so that if they appear co-incidentally with the countpulse they will still be captured correctly. Sample delay is also available so that the steering lines


can be sampled at a certain time after the count pulse is seen.

5) Count + 3 Steering – The same functionality as Count + 2 Steering, but this mode supports theadditional steering line in the terminal, if enabled, the third steering line can be used for thingssuch as Duplex etc.

6) 32 User Defined – 32 steering line support for devices that connect to the terminal in a way otherthan using the physical steering lines. Some brands of copier are able to communicate to theterminals using a serial protocol.

7) 256 User defined – 256 steering line support for use when connecting Supervisor Net to a 3rdparty application using the SOAP interface. This mode is not available when connecting to aphysical terminal.

Fixed Price

If there is no Count Item Price defined, only a fixed price will be charged regardless of quantity ofcount items. If a Count Item Price IS defined, the following formula will be applied: Fixed Price +(count items * count).

Fixed Cost

The same as Fixed Price but for the Cost field.

Minimum Balance

This field sets the Minimum Available Balance (including credit limit) that a user must have to beable to use this Disbursement at a Terminal. This may be useful in cases where an extendedDisbursement is being used and you wish to ensure that the user has sufficient funds available foreach of the extended options available with the Disbursement. It may also be useful in cases wherethe machine being controlled by the Terminal may continue to complete a copy or print run after ithas been disabled, and you wish to provide a reasonable level of available funds at the start of thejob to minimize the risk of the user exceeding their account balance in this way. The user will onlysee the available balance as the actual balance minus the minimum balance amount. For example,a user with a ten dollar balance who uses a machine with a two dollar minimum balance will see thatthey only have eight dollars available.

Extension Number

This option is not visible if Type is set to Non-Extended. Extensions describe the detail of thetransaction, such as A4 B&W vs A4 Colour copies. They are defined using one of two differentmethods:

1) An analogue signal triggering a terminals opto-coupler input steering lines at the time a copypulse is detected. A terminal has three of these steering lines which means a total of up to eightdifferent extensions can be detected.

2) Via a serial interface into a copier or other device. As it is a serial protocol, there is no longer the8 extension limitation. For this reason, a User Defined 32 type is usually chosen for thispurpose.

Extension Name

A description of the extension number, such as A4 Colour.

Extension Code

A free text field for reporting purposes of up to 40 characters. The intended use of this field was forproduct SKU numbers for stock re-ordering purposes in a vending environment, but can be used for


any kind of reporting purpose.

Count Item Price

This value * Count Items will be charged to the user.

Count Item Cost

Useful only for the facility owner to calculate the actual cost of doing business. This value is notused to calculate the charge to the user.

Count Item Output 01

This is the Output Relay Control that will activate the appropriate relays when the user Accountbalance is less than two times the price. There has been reservation made for two additional relaysin the future, therefore when you see the default setting of ‘15’, this means that if four relays arefitted, the setting will be ‘All Relays On’, but as there are only two relays currently, it has the sameeffect as setting it to ‘03’. There are five options:

1) 00 = All relays off

2) 01= Relay 1 ON, Relay 2 OFF

3) 02= Relay 1 OFF, Relay 2 ON

4) 03= All Relays ON

5) 15=All Relays ON (see notes)

Count Item Output 02

This is the Output Relay Control that will activate the appropriate relays when the user Accountbalance is less than two times the price. There has been reservation made for two additional relaysin the future, therefore when you see the default setting of ‘15’, this means that if four relays arefitted, the setting will be ‘All Relays On’, but as there are only two relays currently, it is effectivelythe same as setting it to ‘03’. There are five options:

1) 00 = All relays off

2) 01= Relay 1 ON, Relay 2 OFF

3) 02= Relay 1 OFF, Relay 2 ON

4) 03= All Relays ON

5) 15=All Relays ON (see notes)

Timed Item Price

This value * Time units will be charged to the user.

Timed Item Cost

Useful only for the facility owner to calculate the actual cost of doing business. This value is notused to calculate the charge to the user.

Timed Item Output 01

The same as Count Item Output 01, but for timed item instead of count items.

Timed Item Output 02


The same as Count Item Output 02, but for timed item instead of count items.

Pulse Wait

Appears when ‘Count + 2 Steering’ is selected in the ‘Type’ options. This is the amount of time inmilliseconds the terminal will wait after receiving a count pulse before sampling the steering lines fora value. This is handy if the photocopier updates the steering line state shortly after issuing a countpulse.

Latch Input Lines

Preserves the value on the steering lines at the time a count pulse appears for an amount of time setby the value of the ‘Paper Feed Time’ converted to milliseconds. E.g. if the Paper Feed time is 20,the steering lines will be latched for 20 milliseconds. This is required if the value on the steering linesdrops away at the same time the count pulse finishes. Under this circumstance, if this feature is notused, the terminal will always miss the true value of the steering line and the disbursement will becalculated incorrectly.

57Version 6 Terminal Menu System Options

Version 6 Terminal Menu System Options

The terminal has multiple menu and sub-menu options. To navigate through the menus, use thekeys below:

Key Function

SUPV Enters into the menu system

Up and Down Scroll up and down the menu

Enter Chooses that particular item for editing or steps into a sub-menu

Cancel Used as 'No' when determining Yes/No options

Finish Steps back out of an item or sub-menu

The menu tree is arranged as follows:

1 Status

1 General Status

2 Comm Status

3 TCP/IP Status

4 Files Status

5 Card Status

6 Copier Status

7 eCopy Status

8 Konica Copier (Visible when Konica mode Enabled)

9 Xerox Copier (Visible when Xerox mode Enabled)

10 Clr Restrictions

11 Term Statistics (since 28/8/2000)

12 Terminal Config

13 Task Usage

14 Hub Status

2 Configuration

1 Reset Terminal?: Yes/No

2 Setup Comms

3 Setup Tcp/Ip

4 General Setup

5 Card Setup

6 Copier Setup

7 Request Setup

Version 6 Terminal Menu System Options58

3 Diagnostics

1 Individual Tests?

2 Manufacture Test?

4 View Files

1 Primary

2 Secondary

3 Auxiliary

4 Disbursement

5 Miscellaneous

1 Set Date & Time?

2 Robot Functions

3 Unload Stats in Alarm 54?

4 Set Auto Stats?: Current = Enabled

5 Restart Terminal

6 Ping Host

7 Ping IP Address

8 DNS Lookup

1 Status

This menu contains a read-only list of terminal configuration parameters.

1 General Status

The first screen displays the Model Number, firmware version and terminal ID. The down arrowindicates that you can arrow down through the menu options below.

Some of the menu items refer to internal terminal functions. In this situation a description is given.Other options refer to configured state of a particular option. In this situation a link to the option'sdescription is provided.

Run mode

Serial Number - The terminal's serial number stored in non-volatile memory

Supervisor Net Version - The version of Supervisor Net that the terminal has detected

Last Sent Data - The last time data was transmitted from the terminal to Supervisor Net


Last Received Data - The last time data was received from Supervisor Net

Encryption

Burner Version - The version of the burner code. The burner is the portion of the applicationresponsible for burning new versions of the firmware on to the ROM when sent from the IP TerminalUtility. It is also responsible for the initial checking of the terminal after power-up before the mainapplication is loaded

AutoSense AutoAccept

Display Balance

Use PIN Numbers

OOS Count (Out Of Session Count)

Use Add Value

Halt On Error

Credit Items

AutoAccept Limit

Carpark Full

U.E.Ps use P.C.Ms (User Entered Prices use Price Code Multipliers)

Allow Session Hold

Micros Interface

Hours to Reboot

Hour for Reboot

Minute for Reboot

Auto Print Release

Max Balance

Show Counts

Last Reboot - The time and date of the terminals last reboot

EEPROM Bytes used - The amount of space used in the EEProm storage. The EEProm containsthe terminal's configuration and profile information

Print Two Receipts

2 Comm Status

The settings listed here are edited in the Setup Comms menu.

Main Port Device: None

Aux Port Device:None

Comms Port: 9600 bps,8,N,1 - This is a combination of Main Serial Port Baud Rate, Start Bits(Non-Configurable), Main Serial Port Parity and Stop Bits (Non-configurable)

Aux Port: 9600,8,N,1 - This is a combination of Aux Serial Port Baud Rate, Start Bits (Non-Configurable), Aux Serial Port Parity and Stop Bits (Non-Configurable)

RTS Delay: 5


3 TCP/IP Status

Most of the settings listed here are edited in the Setup TCP-IP menu.

No Error Connected to PC - This is the current connection status

Allow DHCP: Enabled

Domain: monitorbm.co.nz

DHCP Terminal IP Ad: 192.168.0.188 - The IP address that the terminal has obtainedautomatically using DHCP

DHCP Gateway IP Add: 192.168.0.253 - The Gateway address that the terminal has obtainedautomatically using DHCP

DHCP Network Mask: 255.255.255.0 - The Subnet Mask address that the terminal has obtainedautomatically using DHCP

Host Name: Not Set

Terminal IP Addr:192.168.0.2

Network Mask:255.255.255.0

PC IP Addr:192.168.0.3

Gate IP Addr: 192.168.0.1

TCP/IP Port: 10002

Terminal MAC: (MAC address) - The terminal's hardware (MAC) address. This cannot be edited.

Ethernet IC: LAN91C111 - The model of LAN chip being used in the terminal.

Alter IpUtil Port

4 Files Status

The terminal contains a database of records for offline access.

0 Primary: 0% of 10 - the number of Primary records in the terminal's memory. The number ofallowable records is configured in the Terminal Setup record.

0 Secondary: 0% of 10 - the number of Secondary records in the terminal's memory. The number ofallowable records is configured in the Terminal Setup record.

0 Auxiliary: 0% of 10 - the number of Auxiliary records in the terminal's memory. The number ofallowable records is configured in the Terminal Setup record.

0 Disbursement: 0% of 10 - the number of Disbursement records in the terminal's memory. Thenumber of allowable records is configured in the Terminal Setuprecord.

0 Transactions: 0% of about 5596 - the number of available transactions is automatically calculatedbased upon how many of the other records (and theirsize) have been allocated in memory. The remainder ofmemory is reserved for transactions.

0 Alarms: 0% of 20 - The number of alarms in memory. Alarms will only be stored in memory ifcommunications to Supervisor Net are not possible.

5 Card Status

A read-only mirror view of the Card Setup menu.

Card Type: Current = Standard


Wiegand Reader: Current = Disabled - this option can not be directly altered. It is determined bythe Card Type specified.

HID Convert: Current = Disabled

Allow Set No PIN: Current = Enabled

Ignore Cards: Current = Disabled

Mon Card Prefix: Current = 600599

Card Prefix 2: Current =

Card Offset 2:Current 0

Card Length 2: Current = 0

Card Prefix 3: Current =

Card Offset 3: Current 0


Card Prefix 4:Current =

Card Offset 4: Current 0


Hex Card Number: Current = Disabled

6 Copier Status

A read-only view of the copier configuration.

Copy Make: Now = Standard

Copy Model:Now = Standard

Exact Timing: Current = Yes - Only appears if Model is set to Multi-pulse

Copier Mode is: Single Pulse

Paper Feed Time: 5.0 seconds

1st Copy Timeout: 0 minutes

7 eCopy Status

Displays the current settings for eCopy mode. This menu item appears regardless of whether eCopyis enabled or not.

Enable eCopy: Current = Disabled

eCopy MultiDisb Name: Current = eCopy

8 Konica Copier (Visible when Konica mode Enabled)

These options are only visible when the copier make is set to Konica.

For Vendor Mode 1

Vendor Mode: Current = Mode 1 - Vendor Mode 1

Polls Received: No - When the terminal is connected to the copier, the copier polls theterminal every 10ms. No polls from the copier means that thecopier is switched off or there is a problem with the interface


cable.

Colour Mode: Full Colour - Detection of Colour or B&W from the copier

Current Size: 0mm x 0mm - Paper size being used in the copier

Machine Status: Not Ready - Detection of whether the copier is ready to copy or not

Panel Copies: 0 - How many copies of the document the user has dialed up on thedisplay panel

Operation Mode: Normal

Metric Paper: Current = Yes

Black/White only: Current = No

Limited Disbs: Current = No

Small Size: 210mm x 297mm

Large Size: 420mm x 297mm

Delay Time: 3.0 seconds

For Vendor Mode 2

Vendor Mode: Current = Mode 2 - Vendor Mode 2

Polls Received: No - When the terminal is connected to the copier, the copier polls theterminal every 10ms. No polls from the copier means that thecopier is switched off or there is a problem with the interfacecable.


Current Size: A4 - Paper size being used in the copier


Operation Mode: Copy

Metric Paper:Current = Yes






For Management Mode

Vendor Mode: Current = Management - Management Mode

Polls Received: No - When the terminal is connected to the copier, the copier polls theterminal every 10ms. No polls from the copier means that thecopier is switched off or there is a problem with the interfacecable.


Current Size: A4 - Paper size being used in the copier


Panel Copies: 1 - The number of copies currently dialed up on the copier panel

Operation Mode: Copy

Metric Paper:Current = Yes







9 Xerox Copier (Visible when Xerox mode Enabled)

The Xerox status menu is only visible when the copier make and model has been set to Xerox.

Colour Mode: Black/White - What colour mode the copier is currently in

Current Size: A4 - What page size is currently chosen on the copier's operation panel

Machine: The status of the photocopier

Panel Copies: 1 - How many copies of the document is currently dialled up on the copier's displaypanel

Metric paper: Current = Yes - Whether Metric or US/Imperial paper is in use

10 Clr Restrictions

Shows the status of the Colour restrictions settings. Photocopying in Colour can be restricted basedupon a user's price code.

Colour Steering Line: Current = 2 - Tells the terminal which steering line the colour status from thecopier is connected to.

Clr Restriction 1: Disabled - This item, and the ones following it determine whether users with thisprice code can copy in colour.

Clr Restriction 2: Disabled

Clr Restriction 3:Disabled








11 Term Statistics (since 28/8/2000)

Displays a list of terminal statistics, collected since the specified date. These statistics can bedeleted through the Clear Statistics option in the terminal General Setup menu, or using the IPTerminal Utility.

Commands - Messages sent to the terminal from the Supervisor Net Terminal Server

Negative Acks - This is sent when the Terminal Server receives a bad message. It requests that thedata be sent again

Comms Flushed - No longer used. Used for older serial based communications

Dup Comms - Part of the terminal's setup was received twice during a request setup


Timeouts - The terminal sent a message and did not receive a reply. The message was re-transmitted

Comms Logic Errors - An unknown error has occured

Poll before Ack - No longer used. Used for older serial based communications

Lost Ack/Nak - Similar to a timeout. The terminal sent an ACK or NAK and received no reply

Lost Display Msgs - The message buffer was flushed because it was full. Some messages weren'tdisplayed

Keystrokes - How many key-presses have occurred

Cards Read - Total number of successful card-swipes

Bad Cards - Total number of Unsuccessful card-swipes

Transactions - Total number of sessions with a successful transaction unload

Powerups - How many times the terminal has been turned on from an off state

Up Time - Number of minutes the terminal has been running since last stats reset

Flash Changes - Number of times the terminal's firmware has been upgraded

Dropped Packets - IP stack messages dropped. Often because the buffer is full

Buffers Full - The IP buffer is full, further comms is not possible until the buffer empties

12 Terminal Config

This menu shows a list of non-user editable terminal configuration parameters. These are set in thefactory when the terminal is manufactured.

ROM Size - The ROM chip capacity

RAM Size - The terminal's RAM capacity

EEprom Size - The capacity of the EEprom which stores the terminal profile

Model Number - An internal reference to the type of terminal it is

Clock Speed - The main clock speed for the CPU

Main Serial - Whether or not the Main Serial port is enabled

Aux Serial - Whether or not the Aux serial port is enabled

Card Reader - Whether or not the magnetic card reader is supported

Number of relays - The number of output relays the terminal has

Number Inputs - The number of opto-coupler inputs the terminal has

Keyboard Type - A model number for the keyboard being used. 1 is a normal MB20 keyboard, 2 isa qwerty keyboard.

13 Task Usage

The terminal runs a multi-tasking operating system. A list of processes or tasks running in theterminal is listed in this menu. If any task runs out of space, the terminal will cease to operatecorrectly.

Tick Task - The Timer task that runs every 10 milli-seconds. Used for timing events and processesthat must run frequently


Comms Task - Sends and receives comms messages on behalf of the user. (Verify and Unloadsand Acknowledgments)

Aux Task - Runs any device on the Aux port

NetPoll Task - Sends a poll to Supervisor Net every 10 seconds and also does scrolling of thedisplay.Triggered by the Tick task

TCP Main Task - Receives messages from the Terminal Server and passes them to the Commstask

Net Recv Task - Waits for messages from other ports, (i.e. not from the Terminal Service)

Net Timer Task - Runs IP Stack functions to process buffers etc

UDP Status Task - Receives UDP messages on the Status port mostly from the Ip Terminal Utility

TCP Listen Task - Waits for a TCP connection mostly from the Ip Terminal Utility. Starts the TCPAccept Task

TCP Accept Task - Receives TCP messages mostly from the Ip Terminal Utility for Operator orFirmware Download

Konica Task - Runs the Konica copier mode. It also works with the Main Port serial task

Xerox Task - Runs the Xerox copier. It also works with the Main Port serial task

Input Task - This runs all opto inputs

Display Task - Displays messages from the message queue and handles the Message wait time

Upload Task - Unloads Transactions and alarms

Main Task - Runs the user session and house keeping or menus when not in a session

OOS Task - Runs the request setup and encryption functions

Idle Task - Runs when there is nothing else to do. It just loops waiting for something to happen

14 Hub Status

This menu item was introduced into the Version 6 hardware platform to provide diagnosticinformation on the internal hub chip.

Term Packets Rx=00046 Tx=001EF

The number of Receive and Transmit packets between the Terminal (Internal LAN IC) and the Hub IC

Main Packets Rx=00219 Tx=0004B

The number of Receive and Transmit packets between the Lower (Main) Hub connector and the HubIC

Aux Packets Rx=00000 Tx=00000

The number of Receive and Transmit packets between the Upper (Aux) Hub connector and the HubIC.If for instance this port is connected to a printer, then the traffic, in packets, flowing between the huband the printer is displayed here.

Term Col,Errors Rx=00000 Tx=00000

Collison and error packets recorded on the Terminal (Internal LAN IC) to the Hub link

Main Col,Errors Rx=00000 Tx=00000


Collison and error packets recorded on the Lower (Main) to the Hub link

Aux Col,Errors Rx=00000 Tx=00000

Collison and error packets recorded on the Upper (Aux) to the Hub link

Port Status 0 0F07

This option can be a bit confusing, in that even though its called Port 0 status, it doesn't only applyto port 0. The status for port 1 is taken from this register also.

There are 5 ethernet ports controlled by the Hub IC. The Terminal uses 3 of these. Port 0 is theInternal link to the LAN IC, Port 1 is the Lower (Main) link and Port 2 is Upper (Aux) link.The status of these links make up the 4 digit hex number. Using the example of 0F07, this will be:

0 - Not Used

F - Port 1 Status (In this example - Flow Control Enabled, Full Duplex, 100Mbit, Link OK)

0 - Not Used

7 - Port 0 Status (In this example - Flow Control Disabled, Full Duplex, 100Mbit, Link OK)

The lowest digit (4th) (the 7 in the above 0F07 example) shows the status of the Terminal (InternalLAN IC) link. Convert this number to binary to determine its current value. These 4 bits are:Bit 3 - Port 0 - Flow control Enable (0 = Disabled, 1 = Enabled)Bit 2 - Port 0 - Duplex Status (0 = Half Duplex, 1 = Full Duplex)Bit 1 - Port 0 - Speed Status (0 = 10MB, 1 = 100MB)Bit 0 - Port 0 - Link Status (0 = No Link, 1 = Link OK)

The 2nd digit (the F in the above 0F07 example) shows the status of the Lower (Main) link. These 4bits are:Bit 11 - Port 1 - Flow control Enable (0 = Disabled, 1 = Enabled)Bit 10 - Port 1 - Duplex Status (0 = Half Duplex, 1 = Full Duplex)Bit 9 - Port 1 - Speed Status (0 = 10MB, 1 = 100MB)Bit 8 - Port 1 - Link Status (0 = No Link, 1 = Link OK)

Currently the Upper (Aux) link condition is not displayed in the Hub Status Menu

Port Status 1 001B

This Hub IC version has no 5th port and so this status register should always read as 001B. Anyother value indicates a fault:

Cable Broken 0000

Normally should be 0000. Even when no cable(s) are connected.Should a cable be connected but one wire is broken, then the port and cable length to the break isindicated here.Bit 14 = Port 2 Upper (Aux) Cable is BrokenBits 13,12 = Port 2 Upper (Aux) Cable Broken LengthBit 8 = Port 1 Lower (Main) Cable is BrokenBits 7,6 = Port 1 Lower (Main) Cable Broken LengthBit 2 = Port 0 Terminal (Internal ) Cable is BrokenBits 1,0 = Port 0 Terminal (Internal ) Cable Broken Length

Chip ID 7102


The Chip Identification number. For the current Hub IC this should be 7102, indicating anAS+DM6996LCX hub IC.

2 Configuration

All configuration options that are not received as part of a terminal setup from Supervisor Net.

1 Reset Terminal?: Yes/No

The reset menu has the following options:

Reset Terminal?: Yes/NoAre you sure Yes/No?

Reset to Factory Defaults? Yes/NoClear Com Prof: Yes/No

Are you sure Yes/No?

Reset to Factory Defaults - Resets the optional configuration settings of the terminal to how theywere when originally manufactured.

Clear Com Prof - Clears all the communication settings including IP Address information andterminal ID.

2 Setup Comms

The following are the available options in this sub-menu, and their default values:

1 Alter ID?: Current = 001

2 Main Port Device: NoneDetermines what is connected to the main serial port. See Main Serial Port Device for configurationoptions and descriptions.

3 Aux Port Device: NoneDetermines what is connected to the Auxiliary serial port. See Aux Serial Port Device forconfiguration options and descriptions.

4 Main Baud Rate?: Current = 9600Main Serial Port's current Baud rate. See Main Serial Port Baud Rate for all possible settings.

5 Main Alter Parity: Current = NMain Serial Port's Parity setting. See Main Serial Port Parity for a list of possible settings.

6 Aux Baud Rate?: Current = 9600Auxiliary Serial Port's current Baud rate. SeeAuxiliary Serial Port Baud Ratefor all possible settings.

7 Aux Alter Parity: Current = NAuxiliary Serial Port's Parity setting. See Auxiliary Serial Port Parity for a list of possible settings.

8 RTS Delay Time?: Current = 5


See RTS Delay Time for a full description of this setting.

9 Main Ignore Fr Er: Current = DisabledSee Ignore Frame Errors on Main Serial Port for a full description of this setting.

10 Aux Ignore Fr Err: Current = DisabledSee Ignore Frame Errors on Aux Serial Port for a full description of this setting.

3 Setup Tcp/Ip

Sets the Tcp/Ip configuration values.

1 Terminal IP Addr

2 Network Mask

3 PC IP Addr

4 Gate IP Addr

5 Alter Tcp/Ip Port

6 Use DHCP

7 Clear Host

4 General Setup

1 Reset Password

2 Admin Password

3 Change Run Mode

4 Clear Statistics

5 OOS Count

6 AutoSense AutoAcc

7 Use Add Value

8 Use Encryption

9 Halt on Error

10 Web Account - Not currently Supported

11 Display Balance

12 AutoAccept Limit

13 Carpark Full

14 U.E.Ps Use P.C.M

15 Allow Sess Hold

16 Micros Interface

17 ScSpeed 100-1000

18 ScrlDelay 0-5000

19 ScrFlip 500-5000

20 Credit Items?

21 Hours to Reboot


22 Hour for Reboot

23 Minute for Reboot

24 Auto Print Release

25 Max Balance

26 Print Two Receipts

27 Show Counts

5 Card Setup

1 Change Card Type

2 HID Convert

3 HID Card Prefix

4 Use Fac. Code

5 HID Size 4-5

6 Use PIN

7 Allow Set No Pin

8 Ignore Cards

9 Monitor Card Prefix

10 Card Prefix 2

11 Card Offset 2

12 Card Length 2

13 Card Prefix 3

14 Card Offset 3

15 Card Length 3

16 Card Prefix 4

17 Card Offset 4

18 Card Length 4

19 Hex Card Number

6 Copier Setup

This menu contains all the parameters for setting the copier make and model attached to theterminal. It also contains the configuration required to set up special modes such as copy typelearning mode.

1 Change Copy Make: Current = Standard

2 Exact Timing: Current = Yes - Note: This option is only visible if Copy Make = Standard, Model= Multi-Pulse

3 Input Count Mode: Current = Single Pulse

4 Multi-pulse Learn Mode - Note: This option is only visible if Copy Make = Standard, Model =Multi-Pulse

5 Paper Feed Time: Current = 5.0

6 1st Copy Timeout: Current = 0 (0-99)

7 Konica Setup - Note: This option is only visible if Copier Make is set to Konica.


8 Xerox Setup - Note: This option is only visible if Copier Make is set to Xerox.

7 eCopy Setup

This menu contains the items required for the interface between the terminal and eCopy. eCopy is athird party application used for tracking activity on certain makes and models of copiers an printers.See the associated knowledgebase article for more information on the configuration of this feature.

1 Enable eCopy: Current = Disabled

2 eCopy MultiDisb Name: Current = eCopy

8 Clr Restrictions

Photocopying in Colour can be restricted based upon a user's price code.

1 Colour Steering Line: Current = 2 - Tells the terminal which steering line the colour status fromthe copier is connected to.

2 Clr Restriction 1: Disabled - This item, and the ones following it determine whether users with thisprice code can copy in colour.

3 Clr Restriction 2:Disabled

4 Clr Restriction 3: Disabled








9 Request Setup

Forces the terminal to request the setup parameters be sent down from Supervisor Net. Any settingssent from Supervisor will over-write the same settings if they are also found via the terminalconfiguration menus.

3 Diagnostics

The terminal contains a set of diagnostics to help fault find issues.

1 Individual Tests?

Allows you to step through all the functional tests for the terminal.

1 Test RT Clock?

Tests the terminal's real-time clock. Ensures that the timing of the terminal is accurate. This is amanual test - The clock is shown to you to compare with a known-good time source. You can thendetect any difference in time between the two.


2 Test RAM?

Performs a thorough RAM test. This test is Non-Destructive, meaning that no settings or data will belost as a result of running this test. If this test fails, the RAM chip will need replacing.

3 Test Dongle?

A dongle is a device that can be plugged into the AUX Serial port of the terminal. It allows you tostart the terminal straight into configuration mode from a power-up in the event of a password for themenu system not being set correctly. This test will ensure that the dongle is wired correctly.

4 Test Aux?

Enables you to connect the terminal via a serial cable to a PC running an application such asHyperTerm. The terminal will issue serial commands which should appear on the screen of the PC.

5 Test Main?

Enables you to connect the terminal via a serial cable to a PC running an application such asHyperTerm. The terminal will issue serial commands which should appear on the screen of the PC.

6 Test Beeper?

Turns the beeper off and on 5 times. Great to annoy your work-mates with.

7 Test Card?

Entering into this mode will present you with a question - "Show Whole Card (Raw) or ProcessedData?". Pressing Cancel will display the entire contents of the card when it is swiped. PressingEnter will only display the card number as it will be sent to Supervisor Net. This is based uponthings such as card number length and offset.

8 Test LCD?

Displays a character on every LCD segment of the screen. Pressing a button will increment thenumber displayed on the segment. The last character shown is a fully filled in segment.

9 Test Keyboard?

Prompts you to press every key on the keyboard. Once the last key has been pressed, the terminalwill display a keyboard passed message. Pressing Yes three times in a row will cause it todisplay Keyboard Failed.

10 Test Flash

Determines whether the write protection is set on the Flash ROM. If write protection is set,upgrading the firmware remotely is not possible.

11 Test Count?

Enables you to test the Count opto-coupler when it is connected to a copier. To achieve this, theterminal firstly activates the enable relay and then waits for count pulses to appear on the first opto-coupler. When the terminal detects a count, the number on the left will increment.

This mode is also used to test the other steering lines (opto coupler 2 - 4). The numbers will changefrom a 0 to a 1 when a change of state is detected.


12 Test Relays?

Pressing the 1 key will toggle relay 1 on and then off again. Pressing key 2 will do the same, but forrelay 2. You should hear an audible click each time a relay toggles.

13 Test Measure Time for Paper Feed?Measures how long the copier takes to do a copy from the moment the copy button is pressed untilthe paper triggers the terminal's count detect circuit. This is used to determine what the best value isfor the paper feed time for any particular model of copier.

14 Test Battery?

Tests the internal battery, which is used to retain the terminal's memory when the terminal losespower. The terminal will tell you to power the terminal down for 1 minute. When you turn the terminalback on, it should tell you that the test passed.

15 Dump Memory?

Forces the terminal to dump its entire contents of memory to either the main serial port or Aux serialport. This data can be captured to a file on a PC when connected to the terminal via a serial cable.This is used for diagnostic purposes to take a snapshot of how the terminal is behaving at any givenpoint in time. The resulting file can only be analysed by a Monitor firmware developer to helpdiagnose an issue.

2 Manufacture Test?

Manufacture tests are exactly the same as individual tests, except it will automatically step throughevery one of the tests in sequence.

4 View Files

Allows you to see the contents of the terminal's memory for the files sent down to the terminal fromSupervisor Net.

1 Primary

Displays all Primary Records currently stored in the terminal's memory. Usually this will say 'File isempty'. If there are files in memory, you will be able to scroll through them using the up and downarrow keys.

2 Secondary

Displays all Secondary Records currently stored in the terminal's memory. Usually this will say 'Fileis empty'. If there are files in memory, you will be able to scroll through them using the up and downarrow keys.

3 Auxiliary

Displays all Auxiliary Records currently stored in the terminal's memory. Usually this will say 'File isempty'. If there are files in memory, you will be able to scroll through them using the up and downarrow keys.


4 Disbursement

Displays all Disbursement Records currently stored in the terminal's memory. Usually this willcontain one record - 'COPIES' by default. If there are files in memory, you will be able to scrollthrough them using the up and down arrow keys.

5 Miscellaneous

Contains any Miscellaneous items that don't belong in any of the menus.

1 Set Date &Time?

Normally the date and time will not have to be set manually as the terminal will automatically updateits own clock from Supervisor Net. This option is provided for situations where the terminal is runningoffline and the clock requires adjustment.

2 Unload Stats in Alarm 54?

Selecting this option causes an alarm 54 to be unloaded to Supervisor Net immediately. This unloadcontains a complete list of all the statistics from the terminal for diagnostic purposes. The sequenceof these statistics are the same as seen in the status menu.

3 Set Auto Stats?

An alarm 54 can optionally be unloaded back to Supervisor Net every morning at 1:00am. Thisunload contains a complete list of all the statistics from the terminal for diagnostic purposes. Thesequence of these statistics are the same as seen in the status menu. By default this is enabled.

4 Restart Terminal

Causes the terminal to reboot. Usually used when operating the terminal remotely from the IPTerminal utility.

6 Ping Host

The terminal will ping the PC IP Address five times, each time registering whether the ping wassuccessful and how long the return response took.

7 Ping IP Address

The same as Ping Host, however the terminal will allow you to enter an IP address of your choice.


DNS Lookup

Allows you to enter the name of a PC and optionally the domain name that the terminal is on, andthe terminal will attempt to resolve it to an IP address.

1. Enter the name of a PC

2. Choose whether to append the domain name of the domain that the terminal is currently on

3. The terminal then resolves it to an IP address

75Terminal Interface Cables

Terminal Interface Cables

Toshiba Copier

Canon Copier

Konica Copier

Ricoh Copier

Terminal Interface Cables76

Sharp Copier

Sharp copiers use differing cables depending on the model of copier. Check with your Sharp dealerfor details about which cable to use with which model of copier.

Colour Copier

Enter topic text here.

B&W Copier - Type 1

77Terminal Interface Cables

B&W Copier - Type 2

ACT812 Retail Handset

Terminal Interface Cables78

TMSR Barcode/Mag Card Reader

79Monitor Terminal FAQ

Monitor Terminal FAQ

Clients will often ask some of the following questions. The terminal is quite flexible and can beconfigured to provide most of the functionality that is required.

What measures can be put in place to allow normal usage in theevent of a network or PC failure?

Physical terminals can be configured to store databases which can be used to validate against if theserver cannot be contacted. At sites where the databases are too large to store in a terminal thenthe Auto Accept function can be used. This can be activated automatically if the terminal sensesthat it has a network connection but cannot connect to the server. It can also be activated byswiping a special card or entering a code if the actual network connection is dead.

Auto Accept can be setup with masks and filters so that only certain users are allowed to useterminals when the system is inoperative. When a terminal is in Auto Accept mode it treats users asif they have an unlimited credit balance.

Software terminals do no have this functionality at this point in time.

How are PINs used with Primary records?

PINs are normally used if the Primary record is a card number. The PIN is a four digit number that isset by the user the first time they use a physical terminal apart from an Autoloader. SystemAdministrators can configure the Primary Record to prompt for a new PIN if the user has forgottentheir PIN that they have previously set. Administrators can never see what a user's PIN is currentlyset to.

What if a terminal doesn't have a menu password set?

In this situation, there is no way to enter the configuration menus of the terminal through the normalmenu system. If this terminal is connected to an online system, simply put a password in theterminal setup record and send the setup down to the terminal.

In an offline situation, or the terminal is not connected to a system at all, you will have to use a Dongle. A dongle is a simple device made from an RJ12 plug with Pin 1 and Pin 6 shorted togetherwith a single strand of telephone wire.

Plug the dongle into the AUX port of the terminal and power the terminal up. As soon as the terminalpowers up it will start in the configuration menu, where you can then specify a password manuallyfor future use.

'How To' guides80

'How To' guides

Enabling and using Add-Value Mode

An Add Value terminal allows an administrator to add value to a primary account via a standardterminal. It requires them to first swipe a special card (or enter a code) and then swipe thecustomer's card. They are then able to key in an amount to add to their account.

1. Create a user account with the Name Add Value.

2. Turn the Add Value function on in the terminal's General Setup area.

3. Swipe the Add Value card created in step 1, or enter the code via the terminal's keypad.

4. Swipe the customer's card

81'How To' guides

5. Enter the value to add and press Enter. The Terminal will confirm this before proceeding. PressEnter to confirm.

6. The terminal will briefly display Unloading Data as it updates the user's account. It will thenreturn to the Swipe card prompt as in step 3. Press finish to exit add value mode.

Enable offline operation

The terminals are capable of operating completely offline from Supervisor Net. This is sometimesrequired in situations where there isn’t the network infrastructure to cope with a fully online system.

Offline operation is achieved by sending Primary, Secondary and Disbursement records down to theterminals ahead of time and then periodically re-connecting the terminal to Supervisor to unload thetransactions that have accumulated during the offline period.

When the terminal is operating offline, it behaves exactly like a terminal in online mode.

Because the terminals are independent of each other, there are no balance or account restrictionsother than a maximum transaction limit per primary per terminal.

Limitations

Account Balances

Because the terminals are independent of each other, there are no balance or account restrictionsother than an optional maximum transaction limit per primary per terminal.

Permit Functionality

Permit functionality is not supported in an offline mode.

Group Ranges

The older group range functionality, (Later replaced by the Permit functionality), is not supported inan offline mode.

'How To' guides82

Configuring Supervisor Net

Configuration parameters are spread throughout Supervisor’s databases. These include:

Primary and Secondary Records

Terminal Records

Terminal Setup records

Disbursement Records

System configuration

This has been done to offer the greatest flexibility when configuring the system, but it unfortunatelyintroduces complexity, so you must therefore be careful about how this functionality is configuredotherwise it may result in unexpected behaviour.

System Configuration

In Administrator, go to Configuration -> Monitor System Settings

83'How To' guides

The settings in ‘Other Settings’ and ‘Download to Terminal’ must be configured for the Primary,Secondary and Disbursement databases.

Start with the Primary database. When the settings have been adjusted there, click on theSecondary and then Disbursement. Don’t click ‘Save’ between each one – Administrator will insiston re-starting each time Save is clicked.

Number Length

This determines the maximum length of the ‘Number’ field of each of the databases. This is used tocalculate how much memory space to reserve for the databases. The memory space that isn’treserved for the databases will be used for Transactions, therefore the bigger these numbers, theless transaction that will be able to be stored offline.

Download to terminal

'How To' guides84

There are four possible options in the Primary and Secondary settings, however there are only two inthe disbursement settings (All and Selected):

All - Send all records from the database down to the terminal regardless of their individual ‘Send toterminal’ flag.

Selected - Only send individual records down to the terminal that have ‘Send To Terminal’ ticked.

Limited - Only send records that have limited credit or balances (i.e. don’t send unlimited creditrecords).

Unlimited - Only send records that are marked as ‘Unlimited Credit’

Terminal Setup Records

Primary Tab

Edit the settings in the Verify section and the File Size section. There are five options under VerifyType, however only four of the options are compatible with Offline operation.

File Size – (Record Count) Determines the maximum number of records that will be sent down tothe terminal. The more records that are sent down, the less transactions the terminal will becapable of storing offline. This must be changed from it’s default value of 1, otherwise only the firstrecord in the database will be sent to the terminal.

File Size – (Name Length) The number of characters per code to reserve for the Name field. Themore characters the terminal reserves for the name field, the less transactions the terminal will be

85'How To' guides

capable of storing offline.

Type - (Not Verified) Do not attempt to verify that the record exists. This allows for the greatestnumber of transactions to be stored while in offline mode as no primary records are needed to bestored in the terminal’s memory. The tradeoff is that the terminal will accept any primary numbercode as legitimate, therefore there is no restriction on who can use the device. If a number isentered into the terminal that does not exist in Supervisor, when the transaction is unloaded therecord will be inserted into the database using the ‘Unknown Default’ record which by default locksthe record in the database at the same time.

Type - (Online Only) Validate records only from the online Supervisor database. This option is notcompatible with offline operation. ‘Online Only’ will require the terminal to have a permanent onlineconnection to Supervisor.

Type - (RAM Only) The terminal will only ever validate records from the terminal’s RAM. Noattempt is ever made to validate records directly from Supervisor’s online database. Any time achange is made to a record in Supervisor, the database in the terminal will have to be updatedalso for the changes to take effect.

Type - (Online then RAM) The terminal will attempt to validate the record in Supervisor online first,if a connection is not present then the terminal will validate the record from RAM.

Type - (RAM then Online) The terminal will validate the record from RAM. If it cannot find areference to the record it will then attempt an online validation. Using this setting on an Onlinesystem can help reduce network traffic.

Secondary Tab

This tab contains settings much the same at the Primary tab, but for Secondary records. Refer tothe Primary settings (Above) for the description of what each option does.

'How To' guides86

Disbursement Tab

This tab contains settings much the same at the Primary and Secondary tabs, but for Disbursementrecords. Refer to the Primary settings (Above) for the description of what each option does.

87'How To' guides

Terminal Records

Each individual terminal record needs to be configured to enable records to be sent to the terminal.

Communication

Tick the ‘Send To Terminal’ option to enable offline operation for each individual terminal.

Primary and Secondary records

If the option ‘Selected’ is chosen in the ‘Download to Terminal – Range’ settings for the database

'How To' guides88

(See System Configuration), ‘Send to terminals’ must be ticked in each Primary and Secondaryrecord that is intended to be used while the terminal is in an offline mode.

This tick box is ignored if the ‘Download to Terminal - Range’ option is set to anything other than‘Selected’.

A Primary record is shown below, but this is also found in the full details of a Secondary record.

Disbursement Records

The Disbursement(s) that the terminal will be using must also be sent down to the terminal. ‘Send toTerminal’ must be ticked in the disbursement record of each disbursement that is to be used on aterminal running in offline mode.

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Synchronising a terminal with Supervisor Net

A terminal running in offline mode must be connected to Supervisor via a network connectionwhenever the transaction data is required to be fed back to the main system for reporting purposes,or whenever the Primary, Secondaries or Disbursement records have been modified, added ordeleted and these changes are to be updated in the terminals.

Unloading Transactions

Transactions can be unloaded from the terminal by simply plugging the terminal into a live networkconnection. As long as the terminal has it’s IP and comms options configured correctly, it willcommunicate with Supervisor and unload it’s transactions immediately.

The terminal can then be disconnected from the network again, providing that no updating of theterminal is required.

Updating the terminal

The terminal will be updated when it is connected to a live network connection and a setup isrequested in the normal manner via the terminal’s keypad.

Alternatively, the terminal can be updated by right-clicking it in the list of terminals in the terminalconsole and choosing ‘Reset’.

Configuring Special Purpose Disbursements

There are three types of disbursement that are used when configuring a terminal for access control. The disbursements are DOOR, DOORMS and BOOMGATE. The terminal treats each of thesedisbursements in a special way.

These disbursements can be used to limit access to users through doors, charge for access into carparks or cafeterias etc.

The following sections detail how to configure the different disbursements to alter timing lengths etc.

Another special disbursement called GOLF was designed for a golf ball dispenser machine.

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DOOR

When the disbursement code is DOOR the terminal will use the disbursement in a non-conventionalway. The disbursement should be configured as a standard count disbursement.

The important options in the DOOR disbursement are the relay settings (Output 1 & 2). The Output1 setting determines which relays are enabled. The Output 2 setting determines, in seconds, theduration that the relays are closed. In the screen capture below relay 1 will be closed for 5 secondsand the user is charged $1.00.

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If the disbursement is configured with a variable count price then the user will see the amount ofavailable credits available to them when the initiate a session on the DOOR terminal. In the exampleabove a user with $5.00 balance will see “Remaining Credits 4 “ displayed while the terminal is insession and the relay is closed as they have just been debited $1.00.

DOORMS

This disbursement is very similar to the DOOR disbursement. The main difference is that the timeunits for the relay enable duration is defined by the Disbursement Number itself. This is done bycreating a disbursement with a code of DOORMSnnnn. The nnnn is the unit time in millisecondsand will allow a maximum of 32000. In the following example the unit time will be 1000 millisecondsi.e. DOORMS1000.

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The user will be charged the amount defined in the Count Item Price each time the disbursement isused.

BOOM

When the disbursement code is BOOM the terminal will operate in a very similar way to the DOORdisbursement. The main difference is that the terminal will send commands out of the Auxiliary serialport to enable and disable LED lights. The LEDs are used to indicate to the user that the boom-gateis open. The signals sent out are Ol which turns the LEDs on and o to turn the LEDs off. The signalsare sent to coincide with the relay closing and opening i.e. relay enabled LEDS on.

The disbursement should be configured as a standard count disbursement.

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The important options in the BOOM disbursement are the relay settings (Output 1 & 2). The Output1 setting determines which relays are enabled. The Output 2 setting determines, in seconds, theduration that the relays are closed. In the following screen capture, relay 1 will be closed for 6seconds and the user is charged $1.00.

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GOLF

The golf disbursement is designed to allow a system user to swipe a card and then select, via aterminal keyboard, how many buckets of golf balls they want. The terminal will open and close itsrelays for a technician configured amount of times and duration.

Implementation

1. Set the terminal to multi disbursement mode via the terminal setup menu. This option is settablein the general setup / change run mode.

2. Create a disbursement number “Golf”, it does not matter what name you use for thisdisbursement. This is the dummy disbursement, set it as the terminals auto disbursement in theterminal setup record.

3. Create extra golf disbursements with a number after them i.e. Golf1 , Golf2. The name of each ofthese disbursements is important as it determines the amount of times the terminal pulses itsrelays, for how long and which relays get pulsed.

Disbursement Details

The Disbursement name must be GOLFnndddddd (except for the dummy disbursement) where:

nn is the Number of Golf Buckets ( The Number of Pulses and the Count value ). This MUST be 2

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digits.

dddddd is the Delay time between pulses in Milli Seconds. This may be 1 to 8 digits.

The Count Output 1 value is the number of Relays turned on ( as per a photocopies ). The CountOutput 2 Value is the number of 500 Milli Seconds units for the pulse time.

Relay 2 is turned ON at the start of the 1st pulse and turned Off after the delay following the lastpulse. This ASSUMES that the Count Output 1 value does NOT include relay 2. Otherwise relay 2will turn off and on the same as other relays.

While the session runs the top line displays the current Account balance and the bottom line showsthe number of available credits.

Example

Assume disbursement ‘GOLF3’ is selected and the name is ‘GOLF031000’ and the Output 1

value is 1 and the Output 2 value is 5 .

We will get 3 pulses ( from Name GOLF03xxxx not number GOLF3 ).

Each pulse will last 2.5 seconds ( 5 * 500ms from Output 2 value )

The delay between pulses will be 1 seconds from Name GOLFxx1000 = 1000ms ).

Each pulse will turn on relay 1 ( Output 1 value ).

Relay 2 will be on for the complete 10.5 seconds. The Account balance and

remaining credits will display for this time.

Terminal Operation96

Terminal Operation

The terminal is a very flexible device offering many different features and modes of operation.

Basic Functions

Prompts and Displays

Many of the prompts are able to be customised for your site.

Initial Prompt

The default prompt will look like:

The initial user prompts are altered in the Terminal Setup record in the Primary tab.

The User Prompt is the very first prompt that the user encounters. Suggested options are EnterCode >> or Enter User Number >>.

The PIN Prompt is displayed if the user has a PIN number enabled in their record.

The User Prompt is overridden by the Swipe Prompt in the Card Reader tab:

97Terminal Operation

This prompt is used when the user is swiping a card rather than entering a code.

Secondary and Auxiliary Prompts

When the user is prompted for a Secondary or Auxiliary code, the User Prompt in theSecondary and Auxiliary tabs of the terminal setup record are used in the same way as theinitial prompt.

Disbursement Entry Prompt

When an Auto Disbursement is not being used, the terminal will prompt the user for a disbursementnumber. This is configured in the Disbursement tab of the temrinal setup record.

Opening a session

To begin a session, the user either swipes their card or enters their user code followed by pressingthe enter key.


PIN Numbers

After identifying themselves on the terminal, the user may be asked to enter a PIN number. Theyenter their PIN number followed by the enter key. The user can change their own PIN by enteringtheir old number at the prompt followed by the cancel button. The terminal will then ask them toenter their new PIN twice.

If a user forgets their PIN, an administrator can set their PIN requirement to Set New in their userrecord. The user will then be asked to set a new pin number the next time they use a terminal.

Secondary Account Support

If configured to do so, the user may be prompted for a Secondary number. The secondary number isuseful for grouping users into a department etc.

In this primary record example, the prompt for secondary is ticked, therefore the user would beprompted for a secondary number:

The above option also has an interaction with the Default Department field in the user's account. Ifthe Default Department is set to a specific value, it alters the way that the user interaction on theterminal works.

In this example, a Default Secondary Number has been specified, but the Prompt ForSecondary is not ticked. In this scenario,the user will not be prompted for which Secondary codethey wish to do their transaction against, instead they will be recorded against this secondarynumber automatically:

In this next example, the user has a Default Secondary Number specified and Prompt ForSecondary ticked. When they open a session on the terminal, they may elect to enter a differentsecondary number other than their default secondary, however they may also simply press enterwhen prompted for a secondary number, and the terminal will automatically use their DefaultSecondary Number.



Keypad Functions

The MB20 Terminal has 20 keys which includes the 10 alpha-numeric keys and the specialcharacter/function keys.

Special Function Buttons

These buttons are the up, down and Menu Top buttons.

Pressing the arrow buttons while in a menu will scroll up and down. Pressing the center dot buttonwill move to the first item in the menu.

These buttons are also used for choosing alphabetical characters. This is achieved by pressing thenumber key with the desired alpha character on it, followed by the corresponding button. E.G. Tochoose the K character, press the number 5 button followed by the center dot button. To choose theY character, press the number 9 button followed by the down arrow button.


Function Button (Blue)

The function button is used to gain access to additional options when in a session. These optionsare dependant on how the terminal is configured and what the user's record is set up to do. The fulllist of possible functions are:

When prompted for a Secondary code, pressing the function button will provide you with thesecondary code search functions, if enabled.

When prompted for an Auxiliary code, pressing the function button will provide you with theauxiliary code search functions, if enabled.

In a Copy Session, pressing the function button will provide you with the ability to:

- Interrupt a session

- Extend a session

- Put a session on hold

In a fax session, the function key can be used to turn the fax broadcast mode on and off.

In a menu it goes to the last entry.

When in Print Release from terminal mode, it allows the user to select Print Release All.

In Retail mode it puts the terminal into Credit mode. (If enabled in the terminal's configuration).

Supv Button (Black)

Used to gain access to the menu system. Pressing this button will put you at the first option at thetop of the menu tree, which is the 1 Status option.

Finish Button (Red)

Used to end the user's session before they walk away from the device. Also used while in a menu tostep back to a previous menu level.

Cancel/No (Yellow)

Cancels the editing of an option in the menu system (if required). Also used to answer NO to yes/noprompts.

Enter/Yes (Green)

Saves the state of an option after editing in the menu system. Also used to answer YES to yes/no


prompts.

Auxiliary Account Support

Auxiliary account support works in a similar way to Secondary account support, except there is noDefault Auxiliary option in the user's Primary record. They are simply prompted for an Auxiliary codeor not depending on wether the Prompt for Auxiliary option is ticked.

Finishing a session

Upon completion of their session, the user presses the Finish key and the terminal will disable thedevice and unload their transaction details back to the server. The terminal will wait a configurableamount of time between when the user presses the Finish key and when the transaction isunloaded. This is called the Paper Feed Time, and is there to ensure that there are no more piecesof paper still feeding through the paper feed path of the copier. If there are, the terminal will countthese against the user's session before unloading the transaction.

Code Review

The code review feature allows you to choose from a list of the five last used secondary codes. Thishelps in a situation where the same codes are being used on a daily basis, you then don't have toremember what the code numbers are.

Enable Code Review by ticking the option in the Secondary tab of the terminal setup record.

When prompted for a secondary number, press the Function button and scroll down to Review lastused. Press enter. A list of the last used codes will appear on the screen. You can scroll up anddown the list by using the arrow keys, and select a code by pressing enter.

Searching for codes

You can search for a secondary code by either name or number. This feature must firstly beenabled in the terminal setup type by ticking the Allow Search box in the Secondary tab.


When prompted for a secondary number, you have a variety of different options:

1. Pressing the Up arrow button will display the list of secondaries you have access to, sorted bySecondary Number. Once the list is displayed, pressing the up and down arrows moves up anddown the list.

2. Pressing the Down arrow button will display the list of secondaries you have access to, sorted bySecondary Name. Once the list is displayed, pressing the up and down arrows moves up anddown the list.

At the point where a list of available codes is displayed, pressing No will return you to thesecondary prompt, and pressing Func will alternate the sort order of list by Secondary Numberor Secondary Name.

3. Pressing the Func button will take you into the search menu (If Review has been enabled) or willtake you to the search prompt, where you can search by Secondary Number. If you want tosearch by Secondary Name, press Func again, and the prompt will change to a search bySecondary Name. At this point, enter the search string (Not limited to the first characters of theresults, it will search within the results for a match) and press the Enter key. All matching resultswill now be displayed, and you can use the up and down arrows to scroll through the list. Whenyou find the code you are looking for, press the Enter button.

If you only have one secondary code in your permit list, you will not be prompted for asecondary code, even if Prompt For Secondary is enabled in your primary record.

The terminal will usually only scroll through a list of codes that match the search that you entered,however it is possible to make the terminal search past the last code to the next number or letter insequence by enabling Wide Search. To do this, tick the Wide Search option in the General tabof the terminal setup record.


Session Hold

A user may put a terminal on hold during their session. This prevents others from using the terminalfor a period of 10 minutes. This is helpful in situations such as a photocopier running out of paperetc. The original user must re-validate on the terminal to resume their session. Other users will beunable to open a new session during this time.

To enter session hold, press the function button whilst in a session and choose Session Hold fromthe list of available functions.

This item is only available in the menu if enabled in the terminal's configuration.

Error Messages

Verify Messages

Verify Failed

The record or account specified does not exist or is locked

Verify Error / Wrong File returned

The terminal has attempted to verify a record, but the server has sent back an unexpected packet ofdata. The most probable cause is that the communication with the server has gone out of step. Thiswill rectify itself automatically and should not be fatal.

Verify Timeout

The terminal has requested a verification of a record but has given up waiting for a reply. Possiblecauses are network congestion, the server running slowly or Supervisor Net has gone down.

Setup Messages

Download Too Big

A firmware file being sent to the terminal is too big. Usually this is caused by sending the wrong kind


of file to the terminal, however there are sometimes issues with downgrading to a previous version offirmware due to memory constraints.

Wait Encryption

The terminal has established a connection with the server and is in the process of negotiating anencryption key. An encryption key is used to guarantee that the communications between theterminal and the server are protected from interception.

Waiting for Copier

In situations where the terminal is communicating to the photocopier using a serial interface, theterminal can see the status of the copier and informs the user if the copier is not able to be used atthe moment.

Copier NOT in VM1/2

The terminal is connected to a Konica copier via the serial interface, however the photocopier hasn'tbeen put into the correct mode of operation.

No Netwrk Connection

The terminal cannot sense a physical connection to the network.

Server not found

The terminal cannot communicate with the Supervisor server. The most probable cause is mis-configured TCP/IP settings, however it is also possible that it is caused by an interruption on thenetwork.

Waiting for Setup

The terminal has established a connection with the Supervisor server and is waiting for theconfiguration parameters to be sent down.

Setup Too Big

The server has sent the configuration parameters down to the terminal, but the packet of informationis too big to fit in memory. A likely cause of this is usually corrupt packets of data from the Server.This should rectify itself automatically.

PC Refuse Connection

The terminal is attempting to communicate with the server but is being actively refused connection.This is probably caused by the terminal database in Supervisor Net being mis-configured.

Trying to Connect

The terminal can detect the physical network and is attempting to communicate with the SupervisorNet Server.

Waiting Server

The terminal has established an initial connection with the server and is waiting for furthercommunication to begin.


Connection fail No DHCP

The terminal has attempted to contact the site's DHCP server but has failed to do so. Ensure thatthe site does in fact use DHCP. If not, configure the terminal to use a fixed IP address.

Refused by Host

The server has refused the connection to the terminal. Check the server's terminal settings.

Profile Bad, Using Factory Default

The terminal has discovered a problem with its profile, (A table that stores various configurationparameters), it will automatically use a default set of parameters when this occurs and will requirere-configuration of some optional settings.

Rejected by Host Invalid ID

The terminal is trying to connect to the server using an invalid terminal ID.

Connected to Host

The terminal has successfully connected to the Supervisor Server.

Download CRC failed

The terminal has received a new firmware file, but has found that the file is corrupt. It will then ignorethe downloaded file and not continue with the upgrade.

Transaction Messages

Unloading Data

The terminal is unloading the transaction details back to the server. If a terminal keeps repeating thismessage, it can be indicative of something wrong with the transaction. The server logs will have tobe checked to discover what the problem is.

Retrying Unload In xx seconds..

An unload has not succeed, so the terminal re-tries every xx number of seconds. This can becaused by a communications issue with the server or the Supervisor Net services not running.

Tran File is Full

When the terminal is operating in an offline mode, there is only a finite number of transactions thatcan be stored locally before the terminal will need unloading back onto the server. This errormessage indicated that the local transaction file is full. No further transactions will be possible.

Add Value Disabled

This message occurs when an add value card has been swiped on the terminal, but the add valuemode has not been enabled on that device.

Other Messages


Unknown Term Flt

An unexpected and unhandled fault has occurred. The terminal does not know what the problem is.This error should hardly ever occur in practice and has been put into the terminal as a last resortprocedure.

Bad Mac Number

The terminal's MAC address has been corrupted.

Memory Error

A problem has occurred with the contents of the terminal's memory. It can be a problem as simpleas a firmware upgrade erasing a portion of memory (which the terminal will easily recover from) or asfatal as a faulty memory chip in the terminal.

RTC Clock Failed

The Real Time Clock has failed. The RTC is responsible for keeping time on the terminal. This maybe caused by a hardware failure.

Unused Op Code

The terminal has tried to execute an invalid command. Sometimes caused by corrupt packetsreceived on the network. This should very seldomly occur.

NMI trig Error

Caused by internal corruption of memory or program stack. The terminal should recover from thiserror automatically.

Overflow Error

An error has occurred in memory. The terminal should recover from this error automatically.

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Documents

Monitor Terminal Guide Monitor Terminal Manual.pdf · KT20 Older 20 key RS485 serial communication terminal in a metal cabinet KT44 Older 44 Key alpha-numeric RS485 serial communication