Monika Sharma SAP Basis/Netweaver Administrator/ITIL V3 Cert/10+ Yrs Exp

+ Employment

Accenture Solutions Private Ltd – Team Lead

Business Solution Architect (BSA) for Australian Client o Planning, coordination, effort estimation, sign off, documentation,

resourcing, execution for all new implementation and upgrade

o Created and implemented solutions on new technologies like SAP FIORI,

SAP Screen Personas, SAP Lumira, Data Services Installation and

upgrade on BO

o Technical coordinator for both Basis related as well as any other Infra

team changes like DR drill, SPS upgrade, kernel upgrade, network change,

OS patching etc.

Team Lead for Operate Team for Australian Client o Led a team of 25 people o Set up a team and prepared the knowledge Transition plan

and coordinated with other vendor for all the smooth transition activities o Handled P1/P2 issues as a lead during Production Go-Live activities

o Supported complete landscape in Microsoft Azure cloud environment

o Co-ordinated with functional team for all sorts of Basis issues

SPOC for SAP Max Attention issues, Problem Tickets, Transition cycles for Singapore Client

o Worked as a single point of contact for all the issues raised under SAP MAX attention

and coordinating all changes planned across the landscape with client and SAP

o Implemented changes for performance optimization as per standard SAP reports like DVM, EWA, TPO etc.

o Worked as a POC for various transitions and release cycles.

o Handled various Go-Live and cutover activities

o Managed the month end, half year end and year end activities

Infosys Limited – Consultant

Technical Lead for Implementation and Migration Projects

Basis lead for TDMS Refresh Project

Planning, executing and documenting all the implementation task.

Installation of ERP 6, EHP 4, PI 7.1, on AIX platform with Oracle DB

Installation/Configuration of 4.6 C, 4.7 C and ECC 6.0 on Windows platform 2000/2003 with MSSQL 2000/2008

Migration of PI, SCM and ECC systems.

Workshop on TDMS 3.0 to customer. Installation/Configuration of TDMS 3.0 and 4.0 on systems

Performed ERP Run (TDTIM and TDTDM methods) and troubleshooting of issues related to TDMS 3.0 and 4

Undertaking Client Copy/Transport administration.

Support pack (both ABAP and JAVA) upgrade

Performed System Refresh of both ABAP+JAVA systems

Installation/Configuration of SMD in Managed Systems. Configuration of EWA in Solution Manager System.

Performed Configuration of Maintenance Optimizer on solution manager

SAP JVM Switch and JDK upgrade.

Language supplementation and Installation.

ADS configuration.

+ Career Highlights

- Won several Monthly and On the Spot awards in Accenture

- Won On the SPOT Award at Mphasis an HP Company on multiple occasions

- Won Star of the month award and Best performer for last quarter award in Tata Consultancy Services. Got TCS Gems awards.

- Conducted several technical training sessions on SAP in TCS, Infosys and did presentations on client visits

- Trained a batch of 30 fresher in SAP Basis technology in Infosys

- End to End Full Lifecycle Implementation and Migration Experience

- Two End to End Transition Experience from Different Vendor

- Improved the Quality of Incidents/Requests to achieve 95% SLA

- In 2012-13(10 months), worked at Client side as a Basis Migration Lead in Manchester, UK for Pharma Client.

- In 2007(3 months), worked at Client side for transition activity in Bangkok and Singapore for Retail Client

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+ Skills

- Teamwork

- Integrity

- Achievement Drive

- Analytical Ability

- Team Lead

- Communication

- Training Ability

- Vendor Mgmt

Mobile: +44 7448848117/+91-7875423233

E-Mail: monikaerec@gmail.com

Mphasis, an HP company – Consultant

SPOC(Single point of contact) for all issues for ERP Systems

Landscape Owner/Infrastructure Coordinator

Kernel Upgrade, Support Pack upgrade, Add-on implementation

Index Compression, Index and table Re-organization

Applying Oracle Bugfix, upgrading oracle client software and Oracle Upgrade from 10g to 11g

Database administration through BR*Tools

Portal installation and upgrade, SAP Web Dispatcher Installation and Configuration with EP 6.0 system

Troubleshooting of single stack and Dual stack performance issues

Maintaining and configuring Java parameters through Visual Admin and Config Tool.

Performed System Refresh on single and dual Stack Systems

EWA analysis and recommendation implementation

Resolving Incident, Change Management, User generated Requests and Issues

Hands on SAP Basis troubleshooting experience in multiple SAP components such as – ECC, SCM,BW, XI/PI, Solution Manager, Business Object.

Tata Consultancy Services – Senior Software Engineer

Quality Check Lead for Incidents/Requests

Worked on many Basis technical activities like System Refresh, Client Copies/Creations/Deletions,ABAP and J2EE Support stack upgrade,Kernel Upgrade (Windows and UNIX),Client Maintenance, Profile parameter maintenance,SAP OSS note implementation, Index creation/deletion/change after Performance tuning/SQL trace,Transports,Printers,Emails,Faxes,Background jobs, Short dumps analysis,System health check.

Worked on many Security activities like User Administration, Role (Single/Master/Derived/Composite) creation/deletion/changes using Profile Generator PFCG, Authorization check.

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+ Education/ Certifications

- ITIL V3 Foundation Certified - Bachelor of Engineering in Electronics and

communication with Hons(81%) from Rajasthan University

+ Personal Achievements

- Actively participate in Marathons in the city - Formed NGO “Bhavishya” supporting the cause of

child education