CURRICULUM VITAE

MONIKA SHARMA9810983065

SUMMARY

Having more than 11 years of experience in air / ocean import customer service and logistics industry. Driving the organisational growth by retaining and developing customer base with exceptional customer service, customer relation, generating sales leads and keeping customer well-informed of the trade developments.

Organizational Experience

Worked with Cargo Partner Logistics India Pvt. Ltd. as Deputy Manager – Ocean & Air Import Customer Service from Jun 2010 to Sept 2013

Work Profile:

Independently providing logistics solutions to major clients which include:

Providing consignee with monthly reports about volume handled for them Negotiation of freight rates with Shipping lines / co-loaders Coordinating with Liners and airlines on daily basis to ensure shipments are

delivered in time. Rendering product solutions relating to Oceanfreight & Airfreight. Execution of customer policy as per Company guidelines. Control and discipline in operating applications. Providing sales lead to sales team in getting new business from New &

Existing customers. Ensuring timely system updates, updating all the issues related to airfreight &

seafreight shipment and reporting as per customer requirements. Assure proper information flow with department staff on updates, changes,

market trends/requirements etc. Responsible for co-ordination with shipping line on behalf of consignee for de-

stuffing of the shipment at destination & for air shipments responsible for co-ordination with airlines for IGM date updation.

Coordination for loading of containers on the planned vessel from respective origin

Updating customers with Port situations, Market updates and current scenario prevailing and providing the alternative solutions to it.

Following up for outstanding payments with consignee Ensuring the correctness of the documents and dispatching it on time Managing Company’s largest local accounts, the responsibilities include being

the primary contact for the customer and assessing customer needs and requirements

Keep updating consignee’s for their seafreigt & airfreight shipments through DSR

Co-ordination with Overseas office for execution of airfreight & seafreight shipment booking

Working closely with team members to ensure exceptional customer service towards our customers

PREVIOUS WORK EXPERIENCE

1) Expeditors International (India) Pvt. Ltd. is the supply-chain management arm of US-based EXPEDITORS INTERNATIONAL OF WASHINGTON INC., which is engaged in logistics and global sea transportation. EXPEDITORS is globally present with more than 170 offices & the only service providing company listed in the Fortune 500 companies. Joined as Executive in Jan, 2005, Promoted as Sr. Executive in April, 2006, Promoted as Team leader in April, 2008 Duration : Jan 2005 – April 2010Designation : Team Leader – Ocean Import Customer ServiceIndustry : Shipping/Custom clearance/Freight Forwarding

2) AIRLINK (INDIA) PVT.LTD., Worked as Executive – Air & Sea Freight Customer service and OperationsDuration : April 2003 – Dec 2004Designation : Customer Service Executive – Air & seaIndustry : Shipping/Custom clearance/Freight Forwarding

3) SIKKAS INDIA INT’L PVT.LTD., Worked as Executive – Air & Sea Freight Customer service and OperationsDuration : Aug 2002 – Mar 2003Designation : Customer Service Executive – Air & seaIndustry : Shipping/Custom clearance/Freight Forwarding

Computer Skill Sets : MS office

Academic Credentials :M.ComPost graduate diploma in Training and Development………………………………………………………………………………………………………………………………STRENGTHS :

Positive attitude Ability to manage time and people effectively Ability to cope up with difficult situations Result oriented

………………………………………………………………………………………………………………………………LANGUAGES :Hindi, English, Punjabi & Himachali

Date of Birth: 23rd Sept 1978Flat No.162, L&T DDA Flats, Sector 18B, DwarkaNew Delhi 110 075Mobile# 9810983065, 9810988160