MONICA R. MENDOZA

15 Baldwin Street, North Easton, MA 02356

Cell: 617-682-6023 | Email: monicamendozaus@gmail.com | Skype: mendozm | LinkedIn: /in/mendozm

ORGANIZATIONAL / ANALYTICAL SKILLS

Business / Data Analytics Have taken part in the successful implementation of over 30 technical projects during IT career. Exceptional business and data analytical abilities - BI and DW/Data Mart environments. Outstanding ability to grasp new management, technical, functional and other practical skills, i.e., design tools

(templates / reports), curricula and documentation for training technical and non-technical staff. Effectively completed first PeCare Reporting BI Portal Requirements document in three weeks, after multiple starts

and stops by other teams for a period of 6 months. Document included functional and technical requirements. Successfully completed the first Leadership Dashboards Portfolio documentation for PeCare. In order to complete, had

to analyze and document dozens of Partners Healthcare BI metrics and KPIs build in Epic. Conducted analysis and wrote business requirements for first and only Boston College key performance indicator BI

dashboard to support EVP strategic decision-making.

Project Management Training and Development Presented Hybrid BI/DW Team Success Session – PM section, at Higher Ed Data Warehousing Conference, 2013. Presented PM for Non-IT Folks Session at New England Association of Institutional Research, 2011. Developed and conducted training on computer skills for Latino Service Sector employees at Boston College. Developed and conducted one-day workshop on effective listening skills for technical staff. Designed interviewing skills pamphlet for law students during tenure at the BC’s Legal Assistance Bureau.

Leadership Development Participated in the creation of competencies program for IRPA division of Boston College called “Pillars of

Excellence” to augment and enhance general University-wide competencies for professional development. Completing a Master’s Program in Administrative Studies with concentration in Organization Leadership

Development / Improvement and Communication.

WORK EXPERIENCE

PARTNERS HEALTHCARE, Boston, MA (May, 2014 – Present) Business Intelligence Analyst (BIA) – PeC Reporting Participate in the implementation of Epic EHR system's reporting modules throughout all Partners Healthcare sites in Massachusetts. Implementation project to bring over 30 sites and 60,000+ users online with Epic by mid-2018. Responsibilities I am presently working on the BI side of Epic. Participate in build and deployment of go-live, KPI and Patient Safety metrics across all Partners sites and for all Epic modules utilizing Epic's BI toolkit. Work with Epic's BI toolkit: Clarity SQL Server Database, Hyperspace Reporting Workbench, Dashboards, Metric Framework, Universes, Cubes, Registries, etc. As BIA, I am responsible for the implementation of the Radiant Reporting module at all sites. As such, I liaise with the business users, Subject Matter Experts, Application Coordinators who build the Epic front-end for Radiology, Ophthalmology and Mammography workflows in Epic and Business Intelligence Developers who build reports from backend Clarity SQL Server backend for management and leadership.

Epic Cogito Ergo Sum 2015 BI Certifications Completed: 1. Reporting Workbench Administration 2. Radar Administration 3. Cogito Project Manager 4. Radiant and Cupid Data Model (includes IR and non-IR Radiology, Cardiology and Mammography) 5. SQL Basics – Proficiency in both SQL and Transact-SQL 6. Crystal Reports Building Basics 7. Clarity Shared Data Model

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In the process of completing: a. Clarity Inpatient Data Model Certification BOSTON COLLEGE, Chestnut Hill, MA (1990 – May, 2014) Business Systems Analyst – Institutional Research University Reporting/BI Group 2011 – May, 2014 Develop business cases, define high level project objectives, and identify key success factors for solution delivery in BC’s Business Intelligence and Data Warehouse environments. Project manage all aspects of small-to-medium sized projects utilizing SDLC concepts and tools. Responsibilities

• Work with stakeholders and SMEs to elicit and document functional and non-functional requirements; analyze, categorize, document, and validate requirements to the appropriate level of granularity in order to translate to system design.

• Oversee and direct work of developers and track / manage bug fixes, support and upgrade of systems.

Projects / Major Accomplishments

• BI/Data Mart projects: (1) Student Cohort; (2) Department Academic Performance Review; (3) PeopleSoft Financials and HR; (4) University KPIs; (5) Admissions.

• Increased productivity by effectively articulating technology in terms stakeholders can understand and conversely articulating business concepts and processes to the technical team.

• Simplified business requirements process model which resulted in 20% productivity increase.

• Created requirements feature traceability and bug fixes tracking system which improved team performance and increased customer satisfaction.

• Created testing strategy and performed and documented testing process and results for Financials which became the de facto testing strategy standard for department.

Systems Analyst, Information Technology Services 2008 – 2011 Applications Developer 2004 – 2008 Departmental Systems Consultant 2001 – 2004 FileMaker Pro (FMP) Consultant 2000 – 2001 As Developer and Systems Analyst, worked on all aspects of the project lifecycle to deliver applications that met University's business needs. As Consultant, collaborated with key users to identify, acquire, and implement vital technologies. Responsibilities

• Performed project management and vendor research; wrote RFP/I/Qs; facilitated vendor negotiations and designed contracts; implemented systems, contracted maintenance and support, and provided end-user training and documentation as needed.

• Designed, analyzed, developed requirements, coded in-house applications and performed integrations, created testing strategy and performed testing, end-user training and offered limited on-going support.

Projects / Major Accomplishments • Data Warehouse major projects: (1) Data Governance and Master Data Management; (2) Business Continuity and

Disaster Recovery, (3) Person Model, (4) Faculty Annual Reports, (5) Course Evaluations, (6) FolderWave Admissions, (7) PeopleSoft HR, (8) Graduate Schools Admissions.

• Planned, analyzed, designed and implemented various web-based solutions involving FMP engine and Home Page as web front-end.

• Installed 3rd party systems, built in-house applications, integrated and tested applications, trained users and diagnosed production problems.

• Built content and provided FileMaker Pro client and server high level advice, assistance and training to key university users trainings to TCs.

Database Specialist, Human Resources 1999 – 2000 Responsibilities

Managed 11 FMP relational databases in the Employment Unit of HR (Applicant pool, jobs to post, EEO categories, etc.).

Projects / Major Accomplishments • Co-designed and published earliest version of job listing with FMP Home Page web interface

(http://www.bc.edu/bcjobs) to facilitate and expedite job posting process.

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TECHNICAL SKILLS / TRAINING Proficiency and exposure to: Oracle Database 11g;

TOAD for Oracle 11.6, TOAD for Data Analysts, IBM BI Cognos 10.2 Report Studio, Discoverer (Plus), Oracle Application Express, FileMaker Pro, Access, SQL Server; SQL Developer, SQL, T-SQL, XML

MS Project, Open Project Freeware, Adobe Photoshop

MS Office – Word, Excel, PowerPoint, Publisher, Visio

Exposure to GIMP 2, iMovie, VideoPad, iLife, Audacity, QuickTime Pro, Prism and all browsers, search engines, social media network sites, blogging tools

BU Corporate Education Group, Chelmsford, MA • Completed Business Analysis (CBAP) track (4 courses) Expected CBAP (IIBA) Certification May, 2017 • Project Management (PMP) track (1 course)

Earned Workshop Certificates for: Project Management

Oracle Database Design and Development

IBM BI Tool: Cognos Report Studio

SQL, XML

EDUCATION / LANGUAGE SKILLS

Boston College, Chestnut Hill, MA M.S. in Administrative Studies, WCAS

Concentration in Leadership and Organizational Behavior and Communication

Expected Graduation May, 2016

Boston College, Chestnut Hill, MA B.A. in Social Science, GPA 3.82

Concentration in Political Science and History of Minority Diasporas in the United States

Earned degree May, 2013

Professional Certificate in Communication Completed Public Relations, Public Speaking, Computer-Mediated Communication, Effective Listening and Corporate Communication

Earned certificate December, 2013

English and Spanish – Written and oral fluency (native)

French – Written proficiency; basic oral proficiency

Italian – Basic Italian (1 course)

CONTRIBUTIONS TO THE COMMUNITY

Latino/as at Boston College Affinity Group

(L@BC) Founding Member and Secretary since inception, 2005

Boston College Diversity Advisory Committee (DAC) Founding Member, 2011 Representative for L@BC Affinity Group

Boston College Archbishop Oscar Romero

Scholarship Committee Member, 1999 - 2014

Selections Committee Co-Chair

Boston College Women’s Collaborative Affinity

Group Member, 2012 - 2014

NON-TECHNICAL WORK EXPERIENCE LEGAL ASSISTANCE BUREAU 1993 – 1999

Intake Worker

Screened callers/walk-ins for eligibility for services; presented cases to staff attorneys for approval; checked for conflicts of interest; interpreted/translated for law students as needed; maintained the Master Docket/Client List. Designed, developed and managed three FileMaker Pro (FMP) client and opposing counsel databases. Translated and interpreted for clients, staff attorneys and Social Worker. Developed and conducted mock interviews for law students. LAW SCHOOL CAREER SERVICES OFFICE 1991 – 1993 Administrative Assistant Provided administrative support to Director; delivered career-related information and services to students and alumni. BOSTON COLLEGE TEMPORARY POOL 1990 – 1991